68 Care Directory 2015 View online @ www.leicestermercury.co.uk/directoryofcareproviders We offer a full consultancy package which is fexible and tailored to meet the needs of your service. This aspect could include one off audits, dealing with non-compliance through to complete design, commissioning and registering a new service. Some of our key lines of support are listed below: • Quality Assurance Audits • Staff and Management • Support and Mentoring • Care Planning • Involvement • Safeguarding • Team building • Commissioning New Services • CQC Regulations • Crisis Management • Business development • Products and Services • Bespoke Documentation • Troubleshooting Contact Us – 0116 2438751 info@lhccare.org.uk www.lhccare.org.uk Trading Standards warning! ST P rogue traders who target the elderly If rogue traders are operating in your area call Trading Standards now via the Citizens Advice consumer helpline. They can also provide advice on your legal rights. Typical examples: & /''!<:$% <$55$!<+0'62') '%$!4:'!< 041 2$ "'!0$"85 and misleading when trying to sell goods or services *<80; 4< 28!=54! 454!3<- /!97$64)< '! =4!/$191=. & 0'3%$:9:9'1<- %!9($ /!46< 8<8455) !$#89!$ 4 %$!<'1 :' <$1/ 3'1$) '! !91= 4 %!$3983 !4:$ %;'1$ 1832$!, If in doubt, keep them out call 03454 04 05 06 For further details visit www.adviceguide.org.uk ©LW Struggling to find a care home? Confused by the choices? Does your relative have particular needs? Free, independent service There is a free, independent advice service to help you. Carehome Selection was set up by a GP 20 years ago to support people in your position. Our advisers have many years of experience and can help you with every step. What do we do? We meet you to discuss the needs and preferences of your loved ones. We can advise on funding, including allowances you may be entitled to claim. We know the Leicestershire care homes very well, having helped many thousands of other people in the same position as you. We can help you with transport to visit care homes. We are wholly independent and do not favour any particular homes. The benefits of having a Carehome Selection adviser We carry out bed availability checks on thousands of homes every week. So you can avoid having to ring around homes yourself We know exactly what care homes can provide. So we can help if you are struggling to find a home to meet your relative’s needs, such as dementia or particular nursing care requirements We help you narrow down the choices and focus on the best homes for your needs. An independent expert can be very helpful if you are struggling with this major decision about care for your loved one.