Work Health & Safety Act 2011 Public Health Act 1991 Local Government Amendment Planning and Reporting Act 2009 Disability Discrimination Act 1994 Roads Act 1993 Water Management Act 2000 Environmental Protection (Water) Policy 1997 Water Industry Competition Act 2006 Catchment Management Act 1989 Soil Conservation Act 1938 Public Health Act 1991 Water Supply Authorities Act 1987 Independent Pricing and Regulatory Tribunal Act 1992 Plumbing and Drainage Act 2011 Community Land Development Act 1989 No 201 Environmental Planning & Assessment Act 1979 Heritage Act 1977 Valuation of Land Act 1916 Building Code of Australia Local Government (General) Amendment (Stormwater) under the Local Government Act 1993
Transport Water and Sewer
Parks and Gardens Buildings and Facilities
Stormwater Drainage
3.4
Regulation
Levels of Service
Service levels are defined in three ways, customer values, customer levels of service and technical levels of service. Customer Values indicate:
what aspects of the service is important to the customer,
whether they see value in what is currently provided and
the likely trend over time based on the current budget provision
Customer Levels of Service measure how the customer receives the service and whether the organisation is providing value. Customer levels of service measures used in the asset management plan are: Quality/condition
How good is the service?
Function
Does it meet users’ needs?
Capacity/Utilisation
Is the service usage appropriate to capacity?
Our current and projected community levels of service for the services covered by this strategic asset management plan are shown in the AM Plans summarised in this strategic asset management plan. Technical Levels of Service Supporting the community service levels are operational or technical measures of performance. These technical measures relate to the allocation of resources to service activities that the organisation undertakes to best achieve the desired community outcomes and demonstrate effective organisational performance.
21
Asset Management Plan
