Improve Your Solar Business with Customer Feedback

Improve Your Solar Business with Customer Feedback

Your family of customers is one of the most important resources for enhancing your solar installation business. By reaching out to them and listening to what they have to say about your service, you can learn a wealth of invaluable information about where your business shines - and where it needs some work.

Soliciting Feedback Ideally, you should be seeking feedback from every customer that you interact with. This includes those who don’t end up purchasing solar panels from you. While this may seem unintuitive, it can actually reveal your company’s biggest weaknesses and help you identify what’s costing you customers.

When asking for feedback, always be polite and express your appreciation. Let them know that you’re asking because you’re always looking to improve, and that their feedback can be immensely valuable for your business. Many people will be happy to help. Further, they will enjoy knowing that they have an opportunity for their opinions to be heard.

Top 10 Questions to ask for Customer Feedback: 1. What made you decide to buy/not buy a solar installation from our company?

2. What was the thing you appreciated most about the way we did our work?

3. Was there anything about the sales or installation process that you found frustrating?

4. How did our team members make you feel when you interacted with them?

5. Was it easy to get in touch with us whenever you needed to?

6. Did you ever feel like you had unanswered questions or were missing information?

7. Did you feel like we helped you find the options and opportunities that worked best for you?

8. Was there any specific team member you were particularly impressed or unimpressed by?

9. Did you feel supported by our team and company throughout the entire process?

10.

Do you feel as though our company delivered the full value of what you paid for?

The questions outlined above address some of the biggest factors that contribute to customer satisfaction. They will help you identify any weaknesses in the performance of your sales reps, as well as uncover practical problems like gaps in customer education or lack of communication.

Once you’ve gathered enough feedback, you’ll be able to resolve any issues that are holding your business back. You’ll then be in a better position to approach new leads and make more successful sales.

If you need a source of high quality solar leads, Grid Freedom is one of the best in the industry. Our agency uses a meticulous screening process to deliver only the most promising leads to your sales team.

Get Your High Quality Solar Leads at GridFreedom.com

Grid Freedom Inc. Address Grid Freedom, Inc. 2430 RT 34 Suite 202 Manasquan, NJ 08736 Phone: 855.596.9567 Email: accounts@gridfreedom.com Website: www. gridfreedom.com Our social media network: