March/April 2019 Advocate

M a r c h | A p r i l 2019

BUDGET SEASON 2019 Investing in Tomorrow’s Economy

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advocate March | April 2019 www.greaterkwchamber.com

features Feature 17 3 Biggest Financial Challenges for Business Owners in 2019 - BDO Shares what their Clients have to Say

Tim Sothern

Sponsor Profile

with The Event Firm Carolina Soares

Feature

Heather Hutchings design and production

advertising and sales:

Dana Walton – dwalton@greaterkwchamber.com David MacLellan – dmaclellan@greaterkwchamber.com

25 Investing in Your Business Benjamin Bach

editor:

Photography: Adamski Photography

Feature

Art Sinclair

M&T Printing Group

Feature 23 An Exciting Time for Municipal Politics

Karen Redman

editor-in-chief:

contributing writers:

Benjamin Bach, Christine Hogle, Ian McLean, Julie Barker-Merz Karen Redman, Art Sinclair, Carolina Soares, Tim Sothern contributors:

Natalie Hemmerich, Carolyn Marsh

26 Creating Memorable Moments

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March 15, 2019 for May-June 2019 July 19, 2019 for September-October 2019 September 20, 2019 for November-December 2019 subscription and back issue inquiries:

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28 2019 Member Milestones!

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departments

Message from the Board

Driven by Diverse and Growing Business Community Julie Barker-Merz

4 Economic Performance

Message from the President

5 GO Trains the Highest Priority for Local Business

Ian McLean Advocacy

7 The Corporate Tax Cloud

Suspended over Canada Art Sinclair

Networking

10 Winter Networking

postmaster address changes c/o

New Members

12 December 1, 2018 to January 31, 2019 Hi-lighting Members

18 Contractor Services Events

20 Mark Your Calendar

Member Notables

33 Chamber Members Achieving Success

Advocate - Publications Office 80 Queen Streete North, PO Box 2367 Kitchener, Ontario N2H 6L4 519.576.5000 The Advocate is a bi-monthly membership benefit publication of the Greater Kitchener Waterloo Chamber of Commerce.

Advertising content and the views expressed herein are those of the contributors and do not constitute endorsement by the Chamber. The Advocate follows the Canadian Code of Advertising Standards (1990), copies are available through the Publisher. The Chamber cannot be held responsible for any errors or omissions that may occur and has the right to edit material submitted. The Chamber will not accept advertising with competitor comparison claims and has the right to refuse advertising that is deemed to be false, misleading, or inappropriate.

Perspective on Health Care

8 Welcoming the McMaster MD

Class of 2021 Christine Hogle

advocate March | April 2019

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message from the board

Economic Performance Driven by Diverse and Growing Business Community As a Banker, I’m often asked where the markets are headed, when rates will rise, how businesses and consumers alike should manage their money in seemingly unpredictable times… and the list goes on. While I certainly can’t predict the future, I can definitely share some information on what we are seeing and how we are feeling about the economy all around us. At BMO we have some of the best economists on the street and with their help, I’d like to give you a glimpse into what’s happening in Canada and in Southwestern Ontario in particular. First, the Canadian economy.

The overall Canadian economy is expected to moderate in the year ahead. While oil prices have again become a downside risk for the three producing provinces, other provinces – including Ontario – are coming off very strong runs and are in the process of moving back in line with longer term trends.

On that note, Ontario has been a key growth driver for the nation recently, however heading into 2019, has shown signs of moderating. Still, external macroeconomic conditions – low, albeit rising, interest rates, robust job growth, and demographic momentum - are still very favourable. Also, a key risk in the region has faded with the USMCA and, along with a pro-business policy shift, should support confidence through 2019. This could counter any softness in housing and consumer spending that results from higher interest rates.

From a local perspective, business sentiment across Southwestern Ontario remains fairly positive. This flows from the strong agriculture sector, continued growth in KitchenerWaterloo’s technology hub and a shifting landscape for the region’s manufacturers. However, our customer base is starting to show some concern and caution given a rising rate environment and uncertainty on the trade front.

In agriculture, producers remain strong. The weather in 2018 was good, leading to solid crop yields. As well, price pressures that were evident earlier have eased and stabilized, providing for more security. We’re also seeing a continuation of the consolidation trend, with larger businesses acquiring land as they grow. Of note on the dairy side, producers are awaiting the effects of production cuts coming from the new USMCA. Meanwhile, the greenhouse space is growing; many operators are expanding into the U.S. for better access to gas, land and lower taxes.

The manufacturing industry is stable and showing further growth potential. A number of our customers in this space are expanding beyond the border into the United States to capture more income growth. But trade uncertainty remains a concern, particularly in the automotive industry; the actual effects of USMCA may lead to some headwinds for the sector.

While the housing market has stabilized, real estate

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development is booming - particularly in the condo space. To illustrate, according to the Canadian Real Estate Association, the average sale price of all residential properties sold in 2018 increased 3.4 per cent to $483,537 compared to 2017.

Meanwhile, average sale prices in the condo space came in at $304,676 over the same time period - an increase of 12 per cent. Some industrial space is also coming online, and vacancies are currently very low. We’ve noted a significant amount of development in healthcare facilities and retail storefronts, which bodes well for specialized industries and retail sales.

Additionally, in Kitchener-Waterloo – which consistently achieves GDP growth of greater than two per cent and is among the top metropolitan areas in Canada, according to the Region of Waterloo – our well-known and celebrated technology sector continues to expand. According to Stats Canada data, there are over 1,500 Information and Communication Technology (ICT) companies employing approximately 11,000 people in this region, and with approximately 1,100 start-ups, this area has the second highest start-up density in the world, thriving from support from both the public and private sector. Amidst that vast and growing talent pool and infrastructure, we’re seeing more focus on artificial intelligence and big data, with Waterloo’s Data Hub driving investment and innovation.

The economic performance of Southwestern Ontario and the province at large continue to give reason for optimism, driven by a diverse and growing business community.

Without question, the long-term success of the small and medium enterprises responsible for this positive outlook is critical to the health of both the provincial and national economy moving forward, and as we’ve always been, BMO is committed to helping our local businesses achieve their full growth potential amidst this shifting economic backdrop.

Feel free to reach out to myself or any of my BMO colleagues to learn more about how we can help!

ABOUT THE AUTHOR

Julie Barker-Merz Julie is Senior Vice President, South Western Ontario Division, BMO Bank of Montreal. She has been on the GKWCC Board of Directors since 2017.

message from the president

GO Trains the Highest Priority for Local Business Moving people and products is a high concern for the Waterloo Region, and it should be for Ontario and national business communities.

Locally, our priority is the establishment of fast, frequent, twoway all day rail service along the Toronto-Waterloo Innovation Corridor. This is why I am proud to chair the “Connect the Corridor” Coalition. This coalition, led by business, but supported by all sectors of our regions is committed to getting All Day Two Way Go service in place.

Connecting the corridor through fast, frequent rail links is a historic opportunity – there is simply no other investment the Ontario government can make that will have the same direct impact on the provincial and national economy, job creation, and improving Canada’s lagging productivity.

Expanded rail service carries the benefit of being the rare instance where people, commuters, the universities, and chambers of commerce all agree on one project. This is everyone’s number one ask! The Toronto-Waterloo Corridor is being held back from reaching its full potential due to years of delay from previous governments in making the necessary infrastructure investments to increase the productivity of this vital economic hub.

The time has arrived to establish two-way, all day GO train service. Every day we delay in making this a reality is another lost in lagging productivity, another job not created and another Ontario-grown company that can’t reach its full potential to become a world leader in the innovation economy.

The Connect the Corridor coalition was recently formed to unite all major stakeholders in this major international region, a technology cluster that is home to 205,000 technology workers and responsible for generating 17 percent of national GDP. Our recommendations to the Ontario government include firstly establishing Kitchener to Union Station rail service every 30 minutes throughout the day with a 60 minute trip time between Union Station and Waterloo Region. Secondly the line should be served with zero carbon electrified trains and thirdly the line should provide a linkage with Pearson International Airport.

International consulting firm McKinsey estimates that linking the Toronto-Waterloo Innovation Corridor through fast and frequent rail service has the potential to deliver a $50 billion increase in direct equity value, $17.5 billion in direct annual GDP, and more than 170,000 high-quality jobs by 2025.

Since 1995, Canada has lagged behind our peers and competitors – ranking 26th out of 35 OECD countries in productivity growth. The industries that compose the Toronto-Waterloo Innovation Corridor generate a disproportionate share of our economy’s productivity, however we continue to lag behind our international competitors due to lack of investment in the types of infrastructure that increases our productivity advantage.

Simply put, how can any worker living along the corridor be as productive as possible, or a business scale up to attract top talent when a 5 hour end-to-end commute is par for the course? The reality is they can’t. If we continue to do nothing, companies like North that has just launched game-changing smart glasses will go elsewhere to manufacture.

And if workers cannot get between these major urban areas, companies like Manulife may have to choose to consolidate operations outside of the hubs in Waterloo and Toronto versus operating within them.

In addition to the strong economic case within the corridor, we know that a connected region will produce significant cost savings for both residents and businesses. The Toronto Region Board of Trade estimates that congestion and delays along the corridor cost businesses and consumers between $500 million and $650 million annually in higher prices for goods. On average, congestion costs every household an extra $125 every year in higher prices for the things they buy.

Ontario’s productivity and competitiveness depend on the provincial government making a significant investment in transit improvements. Right now, there are words and assurances given but no plan to get there. This must change and it must change quickly if we are to close the productivity gap. The 2019 Ontario budget is a good place to start.

ABOUT THE AUTHOR

Ian McLean Ian is President and CEO of the Greater Kitchener Waterloo Chamber of Commerce

advocate March | April 2019

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A special thank you to our sponsors who helped make this event possible!

advocacy

The Corporate Tax Cloud Suspended over Canada A new administration at Queen’s Park combined with a fast approaching federal election is making the 2019 budgetary cycle immensely intriguing for the local and provincial business sector.

The actual estimate of these reforms is staggering - $85 billion in annual decreased economic activity and the possible loss of 635,000 jobs, $47 billion in labour income and $20 billion in taxes.

Infrastructure funding for trade enabling projects encompassing broadband to transit are in high demand for every region across Canada. Skills shortages also persist nationally and no provincial or federal budget will provide immediate relief for this long-standing business challenge.

Also examined was the potential impact of tax reform on the ability of Canada to attract skilled talent. The new personal rates extend an existing high-tech income gap by an additional seven to ten percent, increasing the incentive for professionals to relocate south of the border.

A massive concern for administrations across Canada is the potential economic implications of the non-ratified United States-Mexico-Canada (USMCA) trade agreement. Premier Ford vehemently informed every MP on the government side of the House of Commons they are throwing Ontario’s largest agricultural sector, dairy farmers and related processors, under the bus. Compensation should be forthcoming to rural Ontario, according to the Ontario cabinet, however until the deal is ratified the actual impact is uncertain.

The obvious follow-up question is what can federal Finance Minister Bill Morneau or any of his provincial counterparts initiate individually or collectively to counter American reform. One common response is ensuring the Canadian regulatory regime for business is comparable to the United States. Red tape reduction has been a long and hazardous issue for the Canadian corporate sector so any expectations for a quick response are highly questionable.

The real proverbial elephant in the room for 2019 budgets, or perhaps a Holstein cow since we don’t actually have elephants in Canada, is American corporate tax cuts. They are real, they are frightening, and no one is offering a fast Canadian response.

President Trump succeeded, with relatively limited opposition, with passage of the Tax Cuts and Jobs Act in December 2017. The American corporate tax rate was cut from 35 to 21 percent and essentially provides a combined federal-state level at 26 percent, lower than the federalOntario general Corporate Income Tax (CIT) of 26.5. The 2018 Ontario Fall Economic Statement tabled by Finance Minster Vic Fedeli notes that among traditional Great Lakes States, the combined corporate income tax rates range from 28.9 percent in Pennsylvania to 21 percent in Ohio.

The PwC report proposes a reduction of the combined federal/provincial statutory corporate tax rate to 20 percent.

In Ontario, where deficit elimination is the current priority, tax cuts on that level may be volatile. Also, enhancing Canada’s system of tax credits for business spending on research and development could potentially attract and maintain investment in the vulnerable sectors.

Like his Ontario counterpart, federal Finance Minister Bill Morneau referenced US corporate tax cuts quite prominently in his 2018 Fall Economic Statement. He indicated last November that without any Canadian action, US tax reforms could significantly reduce the overall tax advantage that Canada has built over many years.

There is one massive Holstein cow in the office of every finance minister in Canada this month and getting it out of the room could make or break many political careers.

The cumulative impacts of American tax reform are concisely outlined in a September 2018 report drafted by PwC Canada for the Business Council of Canada. As a measure of the relevance of these changes, the report authors indicated that the “negative impact of US tax reform on Canada’s economy could be ten times greater than the potential fallout from NAFTA termination.” This report, it should be noted, was released before the USMCA agreement.

The PwC assessment is that Canada has lost one of our main competitive advantages – lower corporate tax rates – and America is a more overall attractive location for capital intensive businesses where organizations make significant investments in machinery and infrastructure to generate profits. Prominent Ontario sectors include manufacturing in petrochemicals, automotive, and transportation.

ABOUT THE AUTHOR

Art Sinclair Art is Vice President Policy and Advocacy for the Greater Kitchener Waterloo Chamber of Commerce.

The Canadian provinces most impacted by lower US corporate tax rates include Ontario, Quebec and Alberta.

advocate March | April 2019

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perspective on health care

Welcoming the McMaster MD Class of 2021 The Greater Kitchener Waterloo Chamber Health Care Resources Council welcomed the first 15 undergraduate medical students – the Class of 2010 – when they arrived in Kitchener in 2007 to begin their first year studies at the new Waterloo Region Campus of the Michael G. DeGroote School of Medicine.

Since 2007, we have welcomed 11 more classes and have seen nine classes graduate and move into residency programs.

A number of these graduates pursue family medicine over other specialties and many earn placements in the K-W Family Medicine Residency Program.

This past December the Chamber again sponsored the School’s annual Waterloo Regional Campus Undergraduate MD Class of 2021 & Faculty Awards Gala for the 28 first year undergrads at The Tannery. The event was also sponsored

by MacCARE and our counterpart recruiter in Cambridge & North Dumfries, Doctors4Cambridge.

Recognizing Outstanding McMaster Faculty Members & Staff Invitations were extended to all of the current undergraduate medical students, Post Graduate Residents and members of the local McMaster faculty and staff. They also joined them in recognizing physician preceptors and advisors who have made outstanding contributions to the medical students’ education experiences this past year. Nominations for these annual Faculty Awards come from the medical students and the recipients are selected by a student selection committee.

There were 17 awards handed out that night.

The Waterloo Region Campus of the McMaster Medical School is truly privileged to have such high caliber physician educators and mentors among their faculty. They are to be congratulated for enhancing the learning experiences of these bright and aspiring young health care professionals. And we, as a community, are privileged to have these student learners living and training here.

ABOUT THE AUTHOR

Christine Hogle Christine Hogle is the Physician Recruitment Lead for the Greater Kitchener Waterloo Chamber of Commerce.

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Photos of the Class of 2021 by Jason Panda

WWW.GREATERKWCHAMBER.COM

perspective on health care

advocate March | April 2019

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networking

Winter Networking

Networking in the Wright Auto Sales Lounge before the KW Titans Game

Titus the Titan making some new friends at our Titansfest event

Shannon Jaklitsch, one of our awesome hosts from the KW Titans, and Beisan Zubi, enjoying the networking before the KW Titans game

Photos by Adamski Photography

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Carrie Mulrooney, David MacLellan, and Glenn Thorpe at our Holiday Open House

Ian McLean addressing the sold out room at the Municipal Leaders Speakers Series event at the Holiday Inn

Willy Heffner and Nick Heffner attending our Municipal Leaders Speakers Series Luncheon

Our staff posing for the annual staff holiday picture at our Holiday Open House

networking

Attendees from the Region of Waterloo enjoying the networking at the Municipal Leaders Speakers Series Luncheon

Cheering on the KW Titans from the incredible seats we were given!

Greg Durocher, Kathryn McGarry, Berry Vrbanovic, Dave Jaworsky, Karen Redman and Ian McLean at a POV Luncheon Titus the Titan poses with Ian McLean at our first ever Titansfest event!

Chloe Hamilton, Adam Smith, Carrie Mulrooney and Don Critelli getting into the holiday spirit at the chamber Holiday Open House

Networking taking place at the Municipal Leaders Speakers Series in partnership with the Cambridge Chamber of Commerce

Photos by Adamski Photography

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advocate March | April 2019

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new members

December 1, 2018 to January 31, 2019 (SDM Inc.)Sustainable Development & Monitoring Inc. Leadership Development Susan Motkaluk, President 88 Union St E Waterloo, ON N2J 1C2 susanmotkaluk@gmail.com Phone: (519) 897-5965 ajar designs ink.

Printers (Main); Promotional Products Andrea Kiff, Owner andrea@ajardesignsink.ca ajardesignsink.ca Phone: (519) 880-5256 Auricular Acupressure Health & Wellness Michelle Robert Smith, Owner 429 Keats Way, Unit 3 Waterloo, ON N2L 5S7 michelle@auricularacupressure.com auricularacupressure.com Phone: (519) 573-3877 Beertown Cambridge Restaurants Andrew Stroh, General Manager 561 Hespeler Rd, #1A Cambridge, ON N1R 6J4 astroh@beertown.ca www.beertown.ca Phone: (519) 629-0288 Beertown Waterloo Restaurants Kirk Vines, General Manager 75 King St S Waterloo, ON N2J 1P2 kvines@beertown.ca www.beertown.ca Phone: (519) 885-5151 Building Better Businesses Business Consultants Victoria Turner Shoemaker, Owner/ Consultant 75 Woodberry Cr Elmira, ON N3B 0C5 vturnershoemaker@gmail.com buildingbetterbusinesses.ca Phone: (519) 362-8424

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Camp McGovern Charitable & Community Organizations Heather Thompson, Camp Director RR #1, Elmwood, ON N0G 1S0 director@campmcgovern.com www.campmcgovern.com Phone: (519) 998-2646

Commwork Information and Communication Technologies Information Technology Ercan Gun, Co-Founder 3 Valleybrook Dr, Kitchener, ON N2A 0K1 ercan.gun@commwork.ca commwork.ca Phone: (437) 992-6190

Canadian Cancer Society WaterlooWellington & Elgin-Middlesex Community Offices Charitable & Community Organizations Karen Griffiths, Senior Manager 380 Jamieson Parkway, Unit 12 Cambridge, ON N3C 4N4 karengriffiths@ontario.cancer.ca cancer.ca Phone: (519) 249-0074 Fax: (519) 746-6543

DGB Advisory Services Ltd Information Technology David Balodis, President & Founder 711 Willow Wood Place Waterloo, ON N2T 2T7 dgbadvisoryservices@gmail.com Phone: (519) 998-4603

CareWorx Information Technology Ian Singh, Account Executive 14 Valleybrook Dr, Kitchener, ON N2A 0K1 ian.singh@careworx.com careworx.com Phone: (519) 652-1942 Change Management Partners Consultants Bruce Craig, Change Coach/Advisor 129 Mountsberg Rd, Campbellville, ON L0P 1B0 bcraig@pdesigns.com pdesigns.com Phone: (905) 616-7883 Charcoal Group HQ Restaurants Bromlyn Bethune, VP, Operations 1191 Weber St E Kitchener, ON N2A 1C1 bbethune@charcoalgroup.ca www.charcoalgroup.ca Phone: (519) 894-0110 Class Trade Home Improvements Contractors - General Bori, Owner info@classtrade.ca classtrade.ca Phone: (226) 747-7428

Dundee Electronic Recycling Recycling - Electronics Michael Kropf, Owner 1092 Bridge St New Dundee, ON N0B 2E0 info@dundeeelectronicrecycling.ca dundee-electronic-recycling.ca Phone: (226) 476 2480 Ecovert Cx Corp.

Engineers - Commissioning (Main); Energy Consultants & Management Kate Nelson, Administrator, Assistant PM 50 Queen St N, Suite 560 Kitchener, ON N2H 6P4 info@ecovert.ca www.ecovert.ca Phone: (519) 772-5698 Fax: (416) 766-5021 eSentire Inc Internet Security Renata Rusiniak, Sr. Manager, Employee & Community Engagement 278 Pinebush Rd, Suite 101 Cambridge, ON N1T 1Z6 renata.rusiniak@esentire.com esentire.com Phone: (519) 651-2200 Expert Painting Painting Contractors Chris Hodgins, President 165 Hollinger Cr, Unit 4 Kitchener, ON N2K 2Z2 info@expert-painting.com expert-painting.com Phone: (519) 743-2704 Fax: (519) 743-2791

new members

December 1, 2018 to January 31, 2019 Genesis Comfort Care Home Health Care Service Lorene Mackenzie, CEO genesiscomfortcare@outlook.com genesiscomfortcare.ca Phone: (519) 807-0652 IM Design & Cabinetry Cabinet Makers Ian Martin, Owner 148 Northumberland St, Unit 4 Ayr, ON N0B 1E0 imdesignandcabinetry@gmail.com imdesignandcabinetry.com Phone: (519) 635-7943 Injection Alloys Ltd. (UK) Industrial Equipment & Supplies Yisong Wang, Equipment Business Leader yisongwang2016@gmail.com Phone: (519) 998-2292 Jaak Cleaning Services Inc. Janitorial Services Ayde Chavez, Director 113 Brookfield Cr Kitchener, ON N2E 0A6 jaakservices@gmail.com jaakcleaningservices.com Phone: (519) 572-7030 Fax: (519) 208-2901 Krista Hare Human Resource Consultants Krista Hare, Founder 305 King St W, Unit 604 Kitchener, ON N2G 1B9 krista@kristahare.ca kristahare.ca Phone: (519) 591-7871 Laura Mae Lindo, MPP Kitchener Centre Government Laura Mae Lindo, MPP 25 Frederick St, Suite 212 Kitchener, ON N2H 6M8 LLindo-CO@ndp.on.ca lauramaelindo.ontariondp.ca Phone: (519) 579-5460 Fax: (519) 579-2121 LEONI Elocab Ltd Manufacturers Janet Lyght, Admin Assistant 258 McBrine Dr, Kitchener, ON N2R 1H8 infocables@leoni.com www.leoni-americas.com Phone: (519) 893-1155

Mechdyne Corporation Canada Audiovisual Production Services Jeff Brum, Sr Solutions Consultant 1580 King St N, Unit B2 St Jacobs, ON N0B 2N0 jeff.brum@mechdyne.com mechdyne.com Phone: (519) 664-0036 Fax: (519) 664-0037 Mike Harris Jr., MPP Kitchener Conestoga Government Mike Harris Jr., MPP 63 Arthur St S Elmira, ON N3B 2M6 mike.harrisco@pc.ola.org mikeharrispc.ca Phone: (519) 669-2090 MTCG & Associates Inc. Executive Search Consultants Stephanie Brooks, Head of Research & Recruitment 4 Robert Speck Pkwy, Suite 1500 Mississauga, ON L4Z 1S1 sbrooks@mtcg.ca mtcg.ca Phone: (416) 364-8616 Nothing But Deals Inc. Discount Stores Dan Evans, President 609 Colby Dr Waterloo, ON N2V 1A1 dan@kidsquad.ca kidsquad.ca Phone: (519) 880-8885 People Brain Human Resource Consultants Kim Snider, HR Business Partner Waterloo, ON kim@peoplebrain.ca peoplebrain.ca Phone: (519) 588-0608 Powernoodle Inc. Internet & Technology Products & Service 10 Downie St, Suite 201 Stratford, ON N5A 7K4 solutions@powernoodle.com www.powernoodle.com Phone: (226) 333-9000 Fax: (519) 340-0220

Programmed Insurance Brokers, Inc. Insurance Agents & Brokers Mario Moreno, Commercial Account Executive 49 Industrial Dr Elmira, ON N3B 3B1 mario.moreno@pib.com www.pib.com Phone: (519) 669-1631 Fax: (519) 669-4752 Respecting the Process Inc. Media Production Adam Rochon, Chief Process Officer adam@respectingtheprocess.com respectingtheprocess.com Phone: (519) 573-2326 Rockway and Doon Valley Golf Courses Golf Courses Kelley Schell, Event Co-ordinator 625 Rockway Dr Kitchener, ON N2G 3B5 kelley.schell@kitchener.ca kitchenergolf.ca Phone: (519) 741-2949 Salesforce Cloud Computing Danielle Elliott, Manager, Product & Customer Mktg Canada 10 Bay St, Suite 400 Toronto, ON M5J 2R8 s.murray@salesforce.com salesforce.com Phone: (647) 256-4126 Simplify Supply Chain Solutions Supply Chain Consultants Jennifer Seberras, Chief Executive Officer 3-304 Stone Rd W, Suite 544 Guelph, ON N1G 0A9 contact@simplifyscs.com simplifyscs.com Phone: (226) 979-6044 Spoil The Dog Bakery Pet Boutique Rachelle Latour, Owner 4 Hachborn St W, Unit 1, PO Box 553 St Jacobs, ON N0B 2N0 rachelle@spoilthedogbakery.com spoilthedogbakery.com Phone: (519) 664-1724 advocate March | April 2019

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new members

December 1, 2018 to January 31, 2019 Star Students Tutoring Kimberly Gawne, Executive Director 7 Ritten House Rd, #302 Kitchener, ON N2E 2M8 kimgawne@hotmail.com Phone: (226) 751-5496 The Bauer Kitchen Restaurants Cindy Fawcett, General Manager 187 King St S, Unit 102 Waterloo, ON N2J 1R1 cfawcett@charcoalgroup.ca www.thebauerkitchen.ca Phone: (519) 772-0793 The Biz Coach Business Consultants Paul Oehm, President 1654-A Fischer Hallman Rd Kitchener, ON N2R 0C6 info@thebizcoach.ca thebizcoachacademy.com Phone: (647) 970-2853 The College Partner Ltd. Educational Consultants Ismail (Sam) Topkaya, Founder & CEO 180 Northfield Dr W, Unit 4 Waterloo, ON N2L 5A6 ismailtopkaya@gmail.com akademist.com Phone: (226) 899-5323 The Growth Coach Coaching Keith Peers, President 210 Morningside Dr Cambridge, ON N3H 4R8 kpeers@thegrowthcoach.com www.thegrowthcoachkw.com Phone: (519) 635-7544

Thresholds Homes and Supports Inc. Charitable & Community Organizations Lisa Voll-Leggo, Executive Director 236 Victoria St N, Unit 2A Kitchener, ON N2H 5C8 info@thresholdssupports.ca thresholdssupports.ca Phone: (519) 742-3191 Fax: (519) 742-5232 Total Quartz - Can Auto Care Ashani Missier, Owner 70A Westmount Rd W Kitchener, ON N2M 1R5 tqcanauto@gmail.com totalcanauto.com Phone: (519) 208-8857 Fax: (416) 352-5095 VRS Law Lawyers Varun Sharma, Owner 30 Duke St W, Suite 1014 Kitchener, ON N2H 3W5 info@vrslaw.ca vrslaw.ca Phone: (519) 224-3082 Fax: (888) 850-3775 WaterSmart Systems & Plumbing Inc. Plumbing Contractors Paul Bernardo, Owner/Operator 105 Lexington Rd, #14 Waterloo, ON N2J 4R7 info@watersmartsystems.com watersmartsystems.com Phone: (519) 886-7331 Fax: (519) 886-8021

Discover the simplicity of completing your personalized plans for funeral, reception, cemetery and cremation all at one beautiful location.

At your time of need or planning ahead, call:

519-904-0400 memory cemetery.ca

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Westmount Signs & Printing Printers Tim Bezner, President 137 Glasgow St, Unit 375 Kitchener, ON N2G 4X8 sales@westmountprinting.com westmountprinting.com Phone: (519) 570-2000 Wildcraft Bar & Grill Restaurants Jason Van Vroenhoven, General Manager 425 King St N Waterloo, ON N2J 2Z5 jvanvroenhoven@charcoalgroup.ca www.wildcraft.ca Phone: (519) 885-0117 Winexpert Kitchener South Wine & Beer Making Kevin Crozier, Owner 601 Doon Village Rd, Unit 6C Kitchener, ON N2P 1T6 wine@winexpertkitchenersouth.com winexpertkitchenersouth.com Phone: (519) 589-2974 Xpera Investigations Investigators Stephanie Storer, National Account Manager 725 Bridge St W, Suite 202 Waterloo, ON N2V 2H1 stephanie.storer@xpera.ca xpera.ca Phone: (519) 884-6352

feature

Helping Us Make Our Vision Possible A special Thank You to each of these Chamber Sponsors.

12@12 Chamber

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advocate March | April 2019

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It starts with a FREE no strings attached water use review, leading to optional 50/50 cost sharing of audits or of consulting fees, rebates and more.

Program for Business Region of Waterloo, Water Services 519-575-4400 TTY: 519-575-4608 Email: wbrabazon@regionofwaterloo.ca www.regionofwaterloo.ca/water

Our service is free, so call now to see what we can do for you while funds last.

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feature

3 Biggest Financial Challenges for Business Owners in 2019 - BDO shares what their clients have to say It has been a roller-coaster ride for private enterprises in Canada over the last two years. Business owners were subjected to uncertainty on a variety of fronts. This has included the unpredictable nature of the U.S. government as evidenced by the twists and turns of the NAFTA renegotiation.

They also had to battle the federal government as it introduced a variety of aggressive tax policies that were detrimental against private enterprises. Finally, there has been the lack of clarity on the direction of the Canadian economy, especially as it deals with interest rates. As a professional services firm that is dedicated to servicing private enterprise, BDO Canada has a daily opportunity to hear what clients are saying about all of these topics, helping us understand their unique perspectives. To share that with you, we’ve put together the three most common concerns our clients are currently facing.

TOSI (Tax on Split Income) is hurting small business By far the biggest topic of conversation with our clients over the last two years has involved Tax on Split Income (TOSI).

TOSI has significantly restricted income splitting for small business owners. Income splitting can yield some tax benefits (if applicable) that allows small businesses to invest more funds back into their business While some of the proposals introduced in July 2017 were subsequently changed or withdrawn by the federal government, the rules restricting the splitting of income with family members by shareholders of private companies were significantly broadened in 2018. Our clients view these rules as overly punitive to private businesses. They feel that the government has failed to recognize the risks taken by entrepreneurs to start and maintain their businesses and therefore have stripped them of a key instrument of their reward system. Our clients are still hopeful that this policy will be debated vigorously in the upcoming election cycle.

The Canadian economy should be more competitive There are several areas where our clients have expressed concern with the direction of Canadian fiscal and monetary policy. This includes the following: • U.S. tax reform has made that country much more competitive for business investment when compared to Canada. The large tax cuts made by the Trump administration contrasted greatly with the actions of the Trudeau government when it introduced its version of tax reform in 2017. The federal government has since responded in a more positive way by implementing accelerated capital cost allowance provisions, which will spark greater capital investment by business owners. We are already taking countless calls and e-mails from clients about these changes. The reduction of the corporate small

business rate to 12.5% in 2019 from 13.5% in 2018 was also noted as a positive development even if it was done as a response to the unsuccessful rollout of the 2017 tax changes.

• Moreover, there is concern about the direction of interest rates. Namely about how much pressure the Bank of Canada will feel to increase its base lending rate. A significant increase in this rate could limit capital investment and also hurt cash flows for private businesses.

• Clients, particularly in the manufacturing and technology sectors, have also expressed concerns on how the federal government has made access to research and development credits more restrictive. This has been a major incentive for businesses to invest in themselves and particularly needed for those trying to scale their businesses globally, a distinctly Canadian problem. The tightening of the research and development tax credit system, along with a lack of incentives available at critical growth stages of technology commercialization, has been a major source of uncertainty.

• The introduction of labour reforms including the minimum wage increase by the previous Ontario government was viewed negatively by our clients. These provisions were considered confusing and costly and received very critical reviews in the retail sector. Among them is eliminating equal pay for equal work entitlements based on employment status.

Personal tax rates are too high While there is always a concern about tax rates, over the last three years we’ve heard more from our clients regarding tax rates on both regular and dividend income. Having a top personal tax rate of just under 54% is viewed as too punitive by our client base. While our clients don’t mind paying their fair share, they believe that the government should not be taking more than half of their income. It’s a real disincentive for entrepreneurs to grow their business and create jobs in the economy.

Our clients truly believe in their ability to compete with all comers. They simply want to ensure that all levels of government implement policies that support their efforts to be the best they can be.

ABOUT THE AUTHOR

Tim Sothern Partner, FCPA; FCA; MBA BDO Canada LLP, Kitchener-Waterloo

Tim is a former member of the Chamber Board of Directors.

advocate March | April 2019

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hi-lighting members

Contractor Services Bavarian Windows

At Bavarian Windows, we pride ourselves on the quality of our products, our design, and our people. All of our associates have a thorough understanding of each of our products, as well as the construction and design process involved in installation, so we can help you choose the window or door that fits your needs.

Morgan Reay, Sales and Marketing Manager 2236 Shirley Drive Kitchener 519-578-3938 morgan@bavarianwindows.com www.bavarianwindows.com

Bin There Dump That

Bin There Dump That

Bin There Dump That is the Region’s premier bin rental service.

We have a large inventory consisting of 4, 6, 9, 12, 14, and 20 yard bins. We protect driveways, sweep up at pickup, and offer fast and friendly service.

Catalyst General Contracting Inc

576 Mill Park Drive Kitchener 1-877-474-3243 kw@bintheredumpthat.com www.bintheredumpthat.com

Catalyst General Contracting Inc

Catalyst is a full service residential contractor specializing in major projects including additions and whole home renovations.

Our designers and carpenters use only the most innovative products and processes, resulting in high quality renovations you’ll love.

Building Trust | Building Change.

1687 Snyder’s Road East PO Box 85, Petersburg 519-500-9395 info@catalystgc.ca www.catalystgc.ca

Clean & TidyTM

Clean & TidyTM

Clean & Tidy is a residential and commercial cleaning company. Our mission is to make every home we enter shine. We believe in only using safe, natural, green products and hold ourselves to very high standards.

Shelby Behling, President 2016 Platinum Winner Reader Record Awards 2017 Diamond Winner Reader Record Awards Phone: 226-647-1990 Cell: 519-722-0040 www.cleanandtidykw.com

Connected Trade Services Inc

Connected Trade Services Inc

Connected is an owned and operated Canadian construction company that has earned its reputation for excellence based on sound fiscal management, leading best practices, client-focused service, and a commitment to delivering electrical projects.

Dietrich Plumbing & Pump Ltd.

20 Southdale Avenue, Kitchener 519-496-9238 andre@connectedtradeservices.ca www.connectedtradeservices.ca

Dietrich Plumbing & Pump Ltd.

Our family owned company’s mission since 1980 is to serve our valued customers in a timely manner with professional plumbing expertise, honesty and integrity. We offer 24 hour emergency service.

1061 Industrial Crescent St. Clements 519 699-4605 info_bjd@bellnet.ca dietrichplumbingandpump.ca

Edge Electrical Solutions Inc

Edge Electrical Solutions Inc:

Edge is committed to providing the highest quality of electrical and data-comm service in the industrial, commercial and institutional sectors. Any job, big or small will capture our full attention. Have peace of mind with our 24/7 emergency service.

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Bavarian Windows

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550 Parkside Drive, Unit A-17 Waterloo 519-747-3343 Kevin@EdgeElectricalSolutions.ca www.EdgeElectricalSolutions.ca

hi-lighting members

Contractor Services Expert Painting

165 Hollinger Crescent, Unit 4 Kitchener 519-743-2704 info@expert-painting.com www.expert-painting.com

Frey Building Contractors

Expert Painting

Expert Painting has been servicing the KW region and beyond since 1972. We are a full service ICI paint contractor company. Our fully trained staff of painters take great pride in high quality workmanship.

We look forward to doing business with you in 2019.

Frey Building Contractors

3435 Broadway Street Hawkesville 519-699-4641 lex@freybc.com www.freybc.com

Established in 1970, Frey Building Contractors is active in the industrial, commercial, institutional, and residential sectors. We offer a full range of services, including General Contracting, Design/ Build, and Construction & Project Management. Frey employs highly qualified and skilled project managers, site supervisors, carpenters and labourers.

Heffner Cabinetry and Woodworking Inc.

Heffner Cabinetry and Woodworking Inc.

145 Northfield Drive West Waterloo 519-954-4001 sheffner@heffner.ca www.heffnercabinetry.ca

Heffner Cabinetry and Woodworking is a new business venture for the Heffner Family. We feel our focus on customer service and quality of product is well suited to adapt to this industry and look forward to working with all types of customers both business and individuals in the region at large.

RMW Exteriors Inc.

RMW Exteriors Inc.

Westmount Craftsmen Inc

Westmount Craftsmen Inc.

840 King Street North Waterloo 519-669-1445 sales@rmwexteriors.com www.rmwexteriors.com

2-1215 Victoria Street North Kitchener 519-635-7089 info@westmountcraftsmen.com www.westmountcraftsmen.com WINMAR Bob Foster, CIP 11 Hoffman Street Kitchener 519-895-0000 bobfoster@winmar.ca www.winmarkitchener.ca

Woodhouse Group Inc.

2-207 Madison Avenue South Kitchener 519-749-3790 info@woodhouse.ca woodhouse.ca

Cabinetry & Woodworking

RMW Exteriors Inc. is an industry leading exterior company providing 30 years of superior service in siding, windows and doors. RMW efficiently offers the highest quality of workmanship specializing in various new construction/remodeling projects from residential to commercial/industrial and agricultural.

Westmount Craftsmen Inc provides renovation services in Waterloo and Kitchener, Ontario. Our entire team is dedicated to a finished product that exceeds your expectations. We take the time to get to know you and your lifestyle. We want each room in your house to be welcoming and attractive while facilitating a stress-free lifestyle

WINMAR

With 35 years of experience in insurance restoration and cleaning, we know what it takes to make clients happy. It’s simple: We apply the same standards of quality workmanship that we would expect ourselves. We always come through for you.

Woodhouse Group Inc.

GENERAL CONTRACTING | DISASTER RESTORATION | ENVIRONMENTAL “Your Full Service Contractor” delivering complete assurance for all your construction needs. Backed up by our 24 HR Emergency On Call Team, providing immediate mobilization and comfort for any disaster.

Three generations of experience…a lifetime of quality workmanship.

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events

Mark Your Calendar March 5, 2019

March 21, 2019

April 12, 2019

Manulife Chamber Academy Branding for Your Business

MNP Networking Breakfast Series presents Building the Region Through Sport

Provincial Leaders’ Luncheon Series ~ “Creating Jobs & Building our Economy”

8:00-9:30am Location: KPL Facilitated by: Mohsan Abdullah, CEO & Co-Founder TOKEN Creative Services Just how important is branding? Whether it’s your first encounter with a business card, or customers on your website, your branding communicates everything a customer should know about your business. Learn about the importance of branding, consistency and visual appeals in all areas of your business. We will walk you through what it takes as a business owner to represent your brand & communicate today’s digital age. Let us help you tell the world your story.

Title Sponsor:

March 7, 2019 Libro Chamber Young Professionals presents Craft of Conversation 5:30-7:30pm Location: The Clay & Glass Members: $10 ∙ Future Members: $15 Build your network and have a great time doing it! Join us for “Craft of Conversation” at The Clay and Glass in Waterloo. This unique networking event offers you access to a variety of artistic and interactive exhibits, to help guide your conversation and develop meaningful connections.

Title Sponsor: Event Sponsor:

7:15-9:00am Location: Inn of Waterloo Members: $35 ∙ Future Members: $45 Member Table of 6: $205 The impact that sports and recreation has made in Waterloo Region has been substantial. Over breakfast we’ll hear from Steve Bienkowski (Kitchener Rangers), Leon Martin (KW Titans), and Bill Pegg (Kitchener Panthers). They’ll provide an insight into their franchises, and the future of sports and recreation in the Region. Plus, this breakfast wouldn’t be complete without some networking too!

Title Sponsor:

Presented in Partnership by the Cambridge Chamber and the Greater Kitchener Waterloo Chamber of Commerce 11:30 am- 1:30 pm Location: Cambridge Mill Member Tickets: $50 • Future Member: $60 Member Table of 8: $400 Join us for the first luncheon in the Provincial Leaders’ Luncheon Series where we will hear from the Honorable Peter Bethlenfalvy, President, Treasury Board of Ontario.

Title Sponsor:

Gold Sponsor:

Media Sponsor:

Community Partners:

April 4, 2019 Libro Chamber Young Professionals Series 5:30-7:30pm Location: To Be Announced Members: $10 ∙ Future Members: $15 Want to connect with other young professionals?

With the Libro Chamber Young Professionals Series, you’ll be able to network with others across a variety of industries, in a relaxed and informal setting. Every CYP event is a little different than the last because the locations are always changing!

Title Sponsor: Event Sponsor:

Visit us online at www.LMICanada.com and www.erb-erb.com

· Integrity · Expertise · Commitment ·

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events

Mark Your Calendar April 17, 2019

April 25, 2019

May 23, 2019

Jay Fencing Business After 5

Energy & Environment Forum

Manufacturing Summit

5:00-7:00pm Host: Heffner Cabinetry & Woodworking Members: Complimentary ∙ Future Members: $10 Exhibitor Booth: $60 Looking for a great platform to promote both you and your business while helping others along the way? Stop by our next Business After 5 event and connect with other business professionals. Besides outstanding networking, these events also have a trade show element, offering a space for exhibitors to promote their business.

11:00am-2:30pm Location: Crowne Plaza Kitchener-Waterloo Members: $40 ∙ Future Members: $50 Member Table of 8: $315 The Energy & Environment Forum is an annual educational event, raising awareness around environmental issues within the business community, and the Region at large. This year, we welcome the Honourable Rod Phillips, Minister of the Environment, Conservation and Parks, as our keynote speaker.

Title Sponsor:

Title Sponsors:

10:00am-2:00pm Location: Bingemans Tickets: $85 ∙ Table of 8: $650 Every year, leaders in Ontario’s manufacturing sector are working to retool, reinvent and rethink their business approach to adapt to the challenges and changes of the industry. And now more than ever, it’s important to focus on the recruiting and retaining of talent. Join us for a keynote presentation, panel discussions, and exhibitor displays, as we welcome the most influential and powerful organizations in the manufacturing and supply chain community.

Prestige Sponsor:

Gold Sponsors:

Gold Sponsor: Silver Sponsor: Media Sponsors:

May 10, 2019 Leadercast I

N

&

G

Print Sponsor: PRINT

8:00am-4:00pm Location: CIGI Tickets: $125 Leadercast is an annual one-day leadership event broadcast live from Atlanta. This full-day event features world renowned speakers. This year’s theme is centered around “Leading Healthy Teams”. Learn what it takes to ensure your team functions at its highest and healthiest. Don’t miss out on this stimulating event!

Bronze Sponsor:

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feature

An Exciting Time for Municipal Politics There has rarely been a time when municipal politics has been more exciting.

The Region of Waterloo recognizes the Provincial government’s desire to effect change in Ontario. We are keenly aware of their priorities: job creation, a balanced budget, and streamlined services and programs. The priorities of the Region of Waterloo emphasize the importance of ongoing strategic investments by the Government of Ontario.

The Region believes that the priorities are fundamental to the financial stability of this region.

I welcome the discussion of service delivery, shared services, efficiencies and governance that the Provincial government has launched through the Ken Seiling/Mike Fenn advisory panel. We can always improve and having a mature conversation can only lead to better access to service by business and residents. Change needs to be based on a greater ability to attract investment, talent, improved ability to meet challenges, take advantage of opportunities and to compete on a global stage.

Waterloo Region is not broken. Our GDP per capita is $51,300, which surpasses the provincial and national numbers. Our forecasted GDP growth for the period of 2018 to 2021 is 2.3%. This is ahead of the 1.8% estimated for Ontario and Canada. The Region of Waterloo has one of the lowest unemployment rates in the country, with an average of 5.1% in 2017. We are very proud of our strong regional economy and our continued triple-A rating from Moody’s.

And we, the elected officials, the business sector and residents work very hard to win our successes.

In the face of a Provincial government elected on a theme of change, there is an evolving list of urgent issues. The challenge, truly, is to keep focused on the business of the Region while meeting a shifting group of priorities. These include $1 million in matching funding for the Waterloo Economic Development Corporation (WEDC) from both senior levels of government. Also critical is our priority to advocate for continued funding from the Federal government to support Communitech and its 10-year history of successfully attracting more than 16,000 jobs and more than $1.7 billion in investment in the Region.

A key priority is infrastructure funding for public transit which is critical to stimulating the local economy. Over the next 5 years, the Region of Waterloo is planning a significant transit system expansion that is expected to increase transit service by 20%. There is a bilateral infrastructure agreement that is

signed but we need the funding to flow so that the project can be tendered to take advantage of the 2019 construction season. The Region’s long-term plans also include more sidewalks and bike lanes to encourage people to participate in active transportation.

One of the strongest buffers in this sea of uncertainty is the ability of government - Regional and local tier - to speak to issues with one voice along with business, local residents and community stakeholders. The implementation of the Waterloo Economic Development Corporation was a major tool in achieving consensus. More than any time in history, we are competing on a global stage for talent and investment that could go anywhere. It is with the collaboration and a unified vision, that Waterloo Region markets our innovative, hightech and broad-based manufacturing as part of the Innovation Corridor from the GTA to Windsor.

The Region of Waterloo has long been a proponent of expanded All-day Two-way GO train service to Kitchener and the extension of GO train service to Cambridge. There has been steady growth along the Innovation Corridor, attracting high-tech firms, providing the ideal environment for the incubation of business start-ups.

The Province of Ontario needs to expedite the implementation plan for faster, more frequent two-way service. In December 2018 the Province announced of one additional morning train. The Region of Waterloo is especially interested in the in-bound trains given that our region has as many employees travelling into the Region as travelling from the Region.

As I write this, I have served as Regional Chair for three months. It has been stimulating and engaging with no signs of slowing down anytime soon. It is the innovation and commitment of this amazing community that convinces me there are no challenges to which Waterloo Region cannot meet.

ABOUT THE AUTHOR

Karen Redman Karen served as the MP for Kitchener Centre from 1997-2008 and was elected Region of Waterloo Chair in October 2018.

advocate March | April 2019

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RBC Dominion Securities Inc.

RBC Dominion Securities Waterloo is hiring new Investment Advisors

Header

RBC Dominion Securities in Waterloo is seeking motivated individuals for a fulfilling career in the wealth management industry.

If you’re looking for the support you need to build a successful career, RBC Dominion Securities offers several advantages:

● ● ● ●

Strength and stability Independence with support Powerful tools and technology Top-calibre training

With an independent focus that encourages and rewards initiative, industry-leading investment and

wealth management support, and the backing of Canada’s largest financial institution, RBC Dominion Securities is the premier choice for investment professionals who want to build a successful wealth management practice.

For more details, please contact Vice-President and Branch Manager Mark Hodson at 519-747-7790 or mark.hodson@rbc.com.

We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. RBC Dominion Securities Inc.* and Royal Bank of Canada are separate corporate entities which are affiliated. *Member-Canadian Investor Protection Fund. RBC Dominion Securities Inc. is a member company of RBC Wealth Management, a business segment of Royal Bank of Canada. ®Registered trademarks of Royal Bank of Canada. Used under licence. ©2017 RBC Dominion Securities Inc. All rights reserved. 17_90561_001

Canada's Innovation Corridor Business Council Over 2 years ago, the new President of the Toronto Region Board of Trade (TRBOT) met with Ian to discuss ways to work closer together.

This was the seed of which Canada's Innovation Corridor working group was formed. This group includes the CEO's of the Chambers and Boards of Trade from: Toronto, Mississauga, Brampton, Guelph, Cambridge, Halton Hills, Milton, Hamilton and Greater Kitchener Waterloo.

We were fortunate to have this group active March 2017 when the Federal Government announced the Super Cluster Innovation fund. Our Innovation Corridor group was able to spring into action to convene business, academic and community partners from Toronto right through the Region of Waterloo.

Our Innovation Corridor working group continues our other work on Policy and Infrastructure advocacy that is so critical for our Toronto-Waterloo Corridor to thrive and grow.

We have work in the field or completed on issues ranging from Immigration, Movement of Goods and Services, Transit, Transportation, and All Day 2 Way Go Service.

The work plan is heavy and important but this Innovation Corridor Working Group is strong and up to the task. Learn more online at: thecorridor.ca Thanks to the Greater KW Chamber partners that sponsor our efforts on this important initiative.

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feature

Investing in Your Business How do you determine how much you should invest in setting up your office? Are you going to utilize high end commercial furniture, or grab an Allen key and assemble your own? The answers depend on many things including the capital you have available, how your team works, the culture of your firm, and the stage of growth you are in.

For an established firm it may be reasonable to spend thousands of dollars per team member on industry leading workstations, chairs and tables. Perhaps your lunchroom resembles a trendy café, complete with a commercial espresso bar, and designer furniture. This is a good position to be in one day, but for a younger company, that is money you could be spending on human capital including developers and sales talent that will help you reach those next levels of growth.

A client recently asked me how much they should invest in furniture in their first permanent office space? We priced out a less expensive solution, a high-end solution, and a “bootstrap” solution.

For the less expensive solution, we priced out chairs and desks from the typical big box furniture stores. This is a solution you can buy on a weekend and have assembled by the time the team gets in on Monday – perhaps with a few boxes of pizza and several Redbulls. The pros to this solution are that you can quickly and easily add furniture for each new hire as you add talent, the furniture is readily available in most markets, and if you must get new furniture in the future, you aren’t worried about having to recoup your investment.

The cons are that in general this won’t be commercial grade furniture, you won’t have a long-term warranty, and you aren’t giving your employees the most ergonomically correct chairs and desks. You can furnish workspaces for 30 people for about $30,000, allowing a growing firm to conserve capital.

For the high-end solution, we priced out a mix of Herman Miller and Steelcase chairs and workstations. At this level, you are spending anywhere from $500 to $1500 on each chair, and several thousand dollars for workstations depending on which bells and whistles you add on – power sit-stand desks with memory functions, powered cubicles and workstations with integrated and adjustable monitor stands, built in storage – you name it, it’s available. Most options at this level will come with a comprehensive multi year warranty

and are built to be sat in comfortable for 8 hours at a time.

Furnishing workspaces at this level for a 30 person team could easily cost a business between $90,000 and $150,000.

The bootstrap option is one that several of our clients have embraced in one form or another. Some do something as simple as an old door on two filing cabinets, removing the door knob to create a makeshift cable management system.

Earlier this week I saw a slab of live edge wood secured to a stool on either end – very chic, very professional, and surprisingly affordable especially if you know an arborist.

One local tech firm used to have employees build their own desks as part of their new hire onboarding process – they’d supply the wood that was already cut, the metal brackets and the tools, and once a month new hires would get together on a weekend, order food, and build desks. This was a great solution as they grew from 10 people to 100 as it allowed them to incrementally add furniture for the growing team without a large lead time for each order. The CEO told me that it was a team building experience more than a cost savings tool.

The right solution for your firm will depend on the capital you have available, the amount you want to allocate to furniture and the culture of your firm. What I can say for sure is that when you’re fitting out your first office space, don’t be tempted to replicate the high end look you see in your co-work space or at an established business – have a space for your start-up that looks like a start up space, and once you raise your subsequent funding rounds, then splurge on the Phillip Starck & Eames chairs in your lounge.

ABOUT THE AUTHOR

Benjamin Bach Ben is a Vice President & Sales Representative with Cushman & Wakefield Waterloo Region Ltd., Brokerage. He has proudly volunteered with the Greater Kitchener Waterloo Chamber of Commerce since 2006.

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sponsor profile

Creating Memorable Moments with The Event Firm The Event Firm Inc. is a full-service event planning and design company, focusing on corporate events, weddings, parties and special occasions. We offer every event service under one roof including decor, DJ, lighting, event design, event management and floral design.

The Event Firm Inc. evolved into what it is today. Initially, owner Kyle Priestley owned a DJ company that became increasingly busy. As the company grew, he decided to add a decor division to the roster. Kyle then met Carolina Soares - now co-owner of The Event Firm Inc. - and she began to work for the firm. As contracts and events grew, the two decided to incorporate the company and rebrand it as an event management company called The Event Firm Inc., focusing on full service events, custom designed events. This corporation was completed in 2010; “We were the only full service events company in the region at that time. We loved that we could help clients achieve their vision beyond their wildest imaginations.” - Carolina Soares As we grew the newly incorporated Event Firm, we decided that we needed to join a community of like-minded entrepreneurs that could help us achieve our goals, mentor us and that we could also network with. In 2011, we decided to join the Kitchener-Waterloo Chamber of Commerce. It was one of the best decisions we have ever made for our business.

We made long-lasting relationships at The Chamber and really strived to network with as many people as we could.

We attended events regularly and eventually got to know the employees there as well. As our relationship with The Chamber grew, we started being able to work more closely on events with them. We had the absolute pleasure of getting to design several of the Business Excellence Awards Gala as well as many Inspiring Women’s Event stage backdrops, as well as running production on many of their smaller events yearly. The networking at every event is absolutely incredible and has given us the opportunity to meet many other entrepreneurs, just like us, with similar goals. The Chamber’s mentorship programs are also great for local small businesses that are starting out, as are their seminars that specialize in various aspects related to managing, marketing and growing a business.

As The Event Firm grew larger, we began to specialize in working at unique venues. We have designed and planned

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events at locations such as car dealerships, warehouses, ruins, and even cornfields. We believe every great event needs a beginning, middle and an end and it should be designed to reflect that. We pride ourselves on being trendsetters in the Region, which means we offer unique event design ideas, working with our clients to ensure their vision has come to life without their event being a carbon copy of the one before it. Our owner, Carolina Soares, is often featured on CTV and Rogers, where she speaks about upcoming event trends and home entertaining.

Additionally, The Event Firm Inc. pioneered a pop-up restaurant series, the first in the Waterloo-Region. These pop-ups bring culture and spontaneity to the Region, and promote local brands, artisans, suppliers, vendors, and companies, as well as fosters relationships between attendees.

These events showcase out-of-the-box ideas that appeal to all senses, and allow for attendees to experiment with new and innovative cuisine, while exploring new venues and being introduced to new local musicians and chefs.

This year, we are also in the process of moving our operation into our new event space, Tapestry Hall, at the Gaslight District, soon to open in 2019, with over 13,500 square foot of main level event space, a fully equipped kitchen, built-in 20 foot video wall and state of the art sound system. The space will also feature a 4,000 square foot mezzanine and will accommodate up to 1,000 guests.

K-W MS Walk, Habitat for Humanity, Cambridge Memorial Hospital, The Chamber of Commerce and Sakura House Hospice. This year, we also donated $500 towards a client event that raised over $10,000 towards local charities. As well, our work with Sakura House, in Woodstock, for their Handbags for Hospice helped raise a sizeable amount of money towards the hospice this year.

Our partnership with The Kitchener-Waterloo Chamber of Commerce also re-enforces our own company policy that supporting local and making the time to meet other local businesses is hugely important to help our economy thrive:

We strive to better the community we call home and support our local vendors through our events, pop-up restaurants, and now the launch of the Gaslight Event Space. We also always reach out to the colleagues in our region and encourage younger event planners to ask us any questions they may have, so that we can help guide them and help them in any way we can. Our planners have also spoken at Conestoga College several times, offering advice and taking on students for co-op placements to offer real-life industry experience.

“We are huge supporters of local vendors. We always try to use local whenever possible and work hard on maintaining and furthering local vendor relationships. We support local, so that we can support our economy and help our city and surrounding cities thrive. Our production team, floral team, decor division, caterers etc. is made up of almost all local vendors and employees. We hope that other businesses in the area see the importance in doing this as well!� - Kyle Priestley Besides supporting local, The Event Firm Inc. also strives to create new, fun, creative and out-of-the-box events in the region. Even though we hold many private events, we always try to partner on open events, where the community can also attend and have unique social experiences, whenever possible.

The Event Firm Inc. has also worked with a number of charities. In 2018 our charitable work included working with

ABOUT THE AUTHOR

Carolina Soares A certified wedding planner through The Association of Bridal Consultants, Carolina has been planning and designing custom events for 10 years. With her extensive knowledge of the hospitality industry, she believes that customer experience is the most important part of any event.

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2019 Member Milestones!

We’d like to thank all of our members for your support over the years and want to congratulate the following companies who are celebrating these Milestone Anniversaries in 2019.

10 YEARS

JOINED IN 2009 Access Storage - Ottawa St Benjamin Tree Farm Currency Converters of Waterloo Inc. Deer Ridge Golf Club Dillon Consulting Limited Dominion Lending Centres - Premier Mortgages Enerliv Factory Flooring Frontier Distribution Services Inc. Gas Solutions Inc. Gold Crown Brewery Gold Star Drywall Services Inc. Grand Valley Construction Association Intrigue J.C. Rock Ltd. Jim Schuett - BBQ REPAIRS K-W Acupuncture & Chinese Medicine Clinic K-W Flowers and Gifts by the Basket Lion Beer & Wine Making Factory Lisaard & Innisfree Hospice My IT Guy Corp.

Packaging Products Inc. Schoeck Canada Inc. Scott Carson So There Business Solutions Stephanie Catcher - Re/Max Real Estate Centre Inc. Brokerage Sustainable Waterloo Region Uniserve Communications Van Houtte Coffee Services Inc. Waterloo Regional Police Service Westmount Signs & Printing YMCAs of Cambridge & Kitchener-Waterloo

15 YEARS

JOINED IN 2004 93.7 Faith FM Activa Adamski Tomasz Photography Arnold Hearing Centres Artech Window Cleaning Ltd Bank of Nova Scotia - Regional Commercial Banking Centre Beaverdale Golf Club

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WWW.GREATERKWCHAMBER.COM

Bernie Hermsen Canadian Water Conditioning Inc CarefreeIT Clean-State Painting Comcor Environmental Limited Dana Shortt Gourmet and Gifts ECI - Empire Communications Elements Casino Grand River Elmira Truck Service Limited First Response Restorations Inc Foxwood Golf & Country Club GolfNorth Properties Inc Great Lakes Helicopter Corp Green City Services James Gies Construction Ltd Koch Enterprises Inc. Marbro Capital Limited MDL Electrical Inc Nicholson Realty Inc. Brokerage Nutrasource Diagnostics Inc. Ontario Drive & Gear Limited Reep Green Solutions RiverEdge Golf Club Shred-it International Staples Business Depot - Kitchener Staples Business Depot - The Boardwalk Staples Business Depot - Waterloo Stemerdink Services Ltd The Court at Laurelwood The Crack Specialists Inc. Whistle Bear Golf Club William Squibb & Associates

20 YEARS

JOINED IN 1999 839785 ONTARIO LTD Active Therapy Solutions ATN Mechanical Systems Ltd. Cardy Winters & Simon LLP Centennial Windows & Doors Chartwell Bankside Chartwell Terrace On The Square Colliers International Cousineau Packaging Inc Dutch Mill Flower Shop Eby Financial Group Expressway Trucks Waterloo Ginmar Inc Glenbriar Bottled Water Co Ltd Grand River Personnel Limited GSP Group Inc.

Hertzberger & Associates International Credential Assessment Service Of Canada Jade Logic Building Technologies Inc Kalora Interiors International Inc Kenneth I. Tyers KidsAbility Foundation Lazaridis School of Business & Economics Lutheran Homes Kitchener Waterloo Maritime Travel Phil Lublin Enterprise Inc Raymond James Ltd. Robert Half Schlueter Acura Sherwood Digital Copy Centre Superior Memorials Waterloo EDC Waterloo Region Home Builders’ Association

25 YEARS

JOINED IN 1994 99.5 KFUN-FM/105-3 Virgin Radio Accipiter Radar Technologies Inc. Best Western Plus - Kitchener Habitat For Humanity Waterloo Region Inc Netflash Internet Solutions Primus Realty Ltd, Brokerage Total Blind Care Twin City Graphics Inc Wagner, Livock & Associates Financial Services Inc

30 YEARS +

JOINED IN 1989 OR EARLIER 762432 Ontario Inc AECOM Canada Ltd. Airways Transit Service Limited All Ontario Financial-The Mortgage People Amber Steel Atlas Scale Baer Petroleum Marketing Ltd Bank of Nova Scotia - Kitchener Barber-Collins Security Services Ltd. Bast Tirecraft Waterloo BDO Canada LLP Bell Canada Best Western Plus - Waterloo

Better Business Bureau of Central Ontario, Inc Bingemans Inc Business Development Bank of Canada Cameron’s Flower Shop Canadian Clay & Glass Gallery Capri Salon and Spa Centre In The Square Charcoal Steak House Chicopee Craftsmen (1999) Inc Chicopee Ski & Summer Resort CIBC - Wood Gundy Waterloo Cober Colt Canada Corporation Conestoga Cold Storage Conestoga College Institute of Technology & Advanced Learning Conestoga Golf and Conference Centre Cowan Insurance Group Crawford & Company (Canada) Inc. Crown Courier Crowne Plaza Kitchener-Waterloo CTV Kitchener/Bell Media Inc. Deloitte Management Services LP Downtown Kitchener BIA Dr. Kevin P. McSweeny Duncan, Linton LLP Dundee Country Club Economical Insurance EIWO Canadian Management Ltd Elite Air Inc Equitable Life Insurance Company of Canada Erb & Good Family Funeral Home Erb and Erb Insurance Brokers a division of Lackner McLennan Insurance Ltd. Ernst & Young LLP FaithLife Financial Financial Horizons Inc Giffen LLP Gowling WLG (Canada) LLP Grand River Hospital Foundation Guhring Corp H. Polzl Consulting Limited H. Wolynetz Investments Ltd Hallman Business Forms, Labels & Printing Heer’s Paint & Decor Heffner Lexus & Heffner Toyota Heine Instruments (Canada) Ltd. Hendrix Genetics Ltd. Hogg Fuel & Supply Limited

Holiday Inn Kitchener-Waterloo Hotel and Conference Centre Italo Foods Ivanhoe Cambridge II Inc./Conestoga Mall J.M.B. Sales Jim Harper John Howard Society of WaterlooWellington Junior Achievement of the Waterloo Region Inc Kelly & Co Kitchener Public Library Kitchener Rangers Hockey Club Kitchener Waterloo Bilingual School Kitchener-Waterloo Art Gallery Kitchener-Waterloo Symphony Kitchener-Wilmot Hydro Inc. Kodiak Building Ltd KPMG MSLP Kuehne + Nagel Ltd. K-W Oktoberfest Inc Lackner McLennan Insurance Ltd. Linda Hilts Interiors Ltd MacNaughton Hermsen Britton Clarkson Planning Limited Madorin, Snyder LLP Mark L. Dorfman, Planner Inc Marsland Centre Limited Marten’s Furniture Wonderland Masonry by Rasmussen Inc McBride Loudspeaker Source Ltd Metropolitan Pump Co Limited Miller Thomson LLP Minuteman Press MM&P LLP MNP LLP MTE Consultants Inc. New York Rock (822773 Ontario Ltd) Northfield Racquet & Fitness Club Northfield Trim & Door Inc. Northport Landing Inc Nour Trading House Inc Onward Manufacturing Company Limited Parkway Ford Sales (1996) Ltd Petals & Pots Peter Sims PricewaterhouseCoopers LLP ProMark Window Film & Blinds Inc. QLO Management Inc Quarry Integrated Communications Inc. Rev. Gary Alcock Robert G. Heer Rogers Media Inc.

Rubberline Products Ltd Safety-Kleen Canada Inc (Oil Recovery) Scharf Realty Ltd. Schiedel Construction Inc Spaenaur Inc St. Mary’s General Hospital Foundation Steed and Evans Limited Strassburger Windows & Doors Sun Life Financial Sunrise Shopping Centre Swan Dust Control Ltd Swanson’s Home Hardware Building Centre Swiss Chalet - Weber Street North The C3 Group The Cadillac Fairview Corporation Limited The Food Bank of Waterloo Region The Pinnacle Group The Plant Lady Inc. The Shops at Waterloo Town Square/ Primus Property Management Inc. Topeco Coffee, Tea & Spices Inc Twin City Dwyer Printing Co Ltd Twinlode Canada Union Gas Limited | An Enbridge Company United Rentals Of Canada Inc United Way Waterloo Region Communities University of Waterloo UpTown Waterloo Business Improvement Area Walper Hotel Enterprise Inc. Waste Management of Canada Corporation Waterloo Catholic District School Board Waterloo Manufacturing Company Ltd Waterloo North Hydro Inc Waterloo Printing Company Ltd Waterloo Region District School Board Waterloo Region Record Waterloo Regional Police Association Weber Supply Company Inc. Wesco Distribution Canada LP Westmount Golf & Country Club Ltd WHITNEY & Company Realty Limited Wilfrid Laurier University Wilke Movers Ltd William Knell and Company Ltd Your Neighbourhood Credit Union Youth in Conflict with the Law Zehr Group advocate March | April 2019

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The future of banking isn’t a bank at all.

Libro is coming to downtown Kitchener... it’s not a branch, it’s something better!

Want to learn more? Follow us online as we share more details about the new location!

At Libro, we call our customers Owners because that's what you are. And that's a significant difference from the banking you're used to. As an Owner, you're rewarded for the business you do with Libro and you're part of a larger purpose, helping to grow prosperity in southwestern Ontario.

Discover what it means to own the place where you bank. libro.ca • 1-800-361-8222 @LibroCU

Libro Credit Union

@LibroCU

Libro Credit Union

member advertising

CELEBRATING

Years Helping Canadian companies make smooth transitions into the promising U.S. market. That’s The Phillips Lytle Way. Our office in Canada puts U.S. legal expertise right at your doorstep. From licensing agreements, intellectual property, venture capital and corporate formation to immigration, customs, trade and export controls.

Let the Phillips Lytle team get moving on your expansion into the U.S.

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Prior results do not guarantee a future or similar outcome. Registered foreign legal consultants practicing U.S. law. © 2019 Phillips Lytle LLP

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BDO HELPS BUSINESSES RUN SMOOTHLY Our professionals combine local sensibility with the resources of a national firm to help our clients succeed.

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advocate March | April 2019

31

Improve your Business visibility through the Greater Kitchener Waterloo Chamber of Commerce Membership & Business Directory advocate

ADVOCATE

2017-2018 Membership & Business Directory

MEMBERSHIP & BUSINESS DIRECTORY

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Placing an Ad in the 2019/20 Chamber Membership & Business Directory will increase your Business visibility, both locally and online, when customers search for products and services in the greater Kitchener-Waterloo area.

$30.00

Book your Ad today to take advantage of these benefits:

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Your Ad will appear with your company listing in the online directory

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Your website & email addresses are featured

Year-round reference tool that generates referrals

To book your Ad‌ Call the Chamber at 519.576.5000 or email admin@greaterkwchamber.com for full details.

greaterkwchamber.com

Member Notables

Member Notables Arnold Drung Appointed Chair of Waterloo Economic Development Corporation Board At the Waterloo Region Economic Development Corporation (Waterloo EDC) Board of Directors meeting on January 31, 2019, Arnold Drung, President of Conestoga Meat Packers in Breslau, was selected as Board Chair.

Mr. Drung replaces outgoing Chair Gerry Remers, who has led the Waterloo EDC Board of Directors since the organization’s inception in 2016. Mr. Remers retired as President and Chief Operating Officer of Christie Digital Systems in that same year.

Three new Waterloo EDC board members have been elected including Eric Tennenbaum of RBC Dominion Securities, Krystal Darling of Tri-Mach Group, and Jay Shah of Velocity.

Cora Group officially opens evolv1 Building in Waterloo On November 29, 2018, The Cora Group officially opened the doors to evolv1, the first-ever zero carbon office building in Canada. The facility is located in the David Johnston Research + Technology Park at the University of Waterloo.

Designed and engineered by Stantec and targeting LEED Platinum status, the project generates more energy than it consumes through an innovative geothermal well system and over 2,000 solar panels. The building has been the recipient of many prestigious accolades and awards including the first building to earn the Zero Carbon Building –Design certification and initial Zero Carbon Award from the Canada Green Building Council.

Planning is currently underway for evolv2 which will also be located in the University of Waterloo Research + Technology Park.

Maplesoft appoints new CEO Laurent Bernardin was recently appointed President and Chief Executive Officer of Waterloo-based mathematics software firm Maplesoft. Mr. Bernardin was previously the company’s Chief Scientist and Chief Operating Officer.

Jim Cooper, Maplesoft’s previous President and CEO, is the new Chief Executive Officer at DigitalEd, a company that was spun off from Maplesoft in 2018.

Founded in 1988, Maplesoft develops mathematics-based software for educators, engineers, and researchers in the fields of science, technology, engineering and mathematics. DigitalEd was spun off as a separate corporation to focus solely on the online education market.

advocate March | April 2019

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OFFICE | 14,700 SF 48 ONTARIO ST N, KITCHENER

OFFICE | 25,000 SF 565 KUMPF DR, WATERLOO

WELCOME TO THE CENTER OF

INDUSTRIAL CAMPUS | 25,000+ SF 105 BOXWOOD DR, CAMBRIDGE

MULTI-UNIT WAREHOUSE | 31,717 SF 335 GAGE AVE, KITCHENER

WHAT’S NEXT WAREHOUSE | 5,500-13,200 SF 103 BEECHWOOD AVE, GUELPH

OFFICE | 1,407-3,488 SF 1150 FRANKLIN BLVD, CAMBRIDGE

OFFICE | 3,413-65,000 SF 4273 KING ST E, KITCHENER

RETAIL/OFFICE | 1,200-10,000 SF 651 COLBY DR, WATERLOO

OFFICE | 4,650 SF 595 PARKSIDE DR, WATERLOO

RETAIL | 1,000-9,900 SF 2480 HOMER WATSON, KITCHENER

cushwakewr.com | 519-585-2200 Cushman & Wakefield Waterloo Region Ltd., Brokerage