Page 1

"7he Zccn. "' c Developers Adviso.-~;.

CtlfJimittee has

endorsei ni~ puhlicat.or cJ /11'1

vah'lli:Jc thet'

IrCe to

'e-i O'..




cUve recruhner.t

e(orr-:. :h::- P'cirtnership

i ~ tenJs

cc use t,.i. •Jch.ication in ecr:h

cf our i1 fi•

1r.L1Uon packe-:s

""" ser.d c- b ~s·ness




prosp=:::ts. :ot tndeshows ani


~ ..elopment rdss.ons

tcth a';L·a.'ly and inremc tcnol::-.


Cl arlctte




part o{o.r

Marketing and

c.aver.isi1q ccn·paign. ·

'1,\ike <\ m.:>r<:l. presidert

CEO cl

. h~

f>:lrtn "~hip


,- , arlottE J<ieg ooal






Fairway Custom Homes from $1.2 million. Designer Homes from the $600s. Custom Homesites from the high $200s . Limited Club Memberships available.



Obtain the Property Report required by Federal Law and read it before anything. No Federal agency has judged the merits or value, if any, of this .,n crcy. Exclusive sales and marketing is through LV Realty , LLC, the authorized a;:t;entfor the developer. Prices are subject to change withow notice. Use of cluban ,rtiries available through se/Jarate membership. Monthly dues and use fees will apply.


VIS l 0 N UN C 0 M PROM I 5 ED In


wo-ld of compTOmis e a world -n erd y a=leq.n~te , there are still-

few indiâ&#x20AC;˘: iduals who steadfastly refuse to compromise. Who nsi . t upon e::xcelleoce and ac~pt r othing less. Those individu1ls will be at home lt Longview. long ¡iew is a private, ga~ed residential commLnity in the SoLth CharLotte area featur in;; a -:-ivate members clu showcas ing an elegant and ~ pacious Tud :r-style dubhJuse, a superb Jack NicklaL_ Si gnatu::-e C.:>lf Course and a p-ivato:: Activities Center wi: h tennis, fitn ess and pool ~. We invite your inquiry.

(704) 443-2525








cover sto y

Eng neenng EducationaJ ::x .: :lence JNC Ch::rlo-te's Jim Woodvta-:: -_ -rs 'lv'crl<:J-,; ::::ap tal Humc..n Resources 1-t::> k)p- '..Jotcr ntellectual Cc.p1ta

28 "Docto -ing Up" the Uni·/ersity UNC C 1ar ot:e Affirms 1ts Classiti.::atic•r c.s a :Zesearch 1 '1ter~ 1·;e L riv::rs1ty ThroLgh - 1e C 1ar ot:e Research h st itLt:e

16 Han ds On HR ::<:EL Ire hard es 1-unc.n aod Je-:itswork, so


-he_~ }OU


""' ""31CS :r=: No-v serving Employe~s ir 49 st<::es, ~he :ompan:' -.a> cbub ed -, -EverLE':



since s


in 1918.


charlotteUSA biz


_ e71 schools for the Ne'll

:' cClOD)-


ernployers biz Lep!:lative .md regu lator,r

- ~g: g:lG

fo- ac.1


community biz

32 Successfu l


S=ek aut >ry ~x=~'U t-usresspersY ·or

biz digest


a:j,iceand :>ne of -,e irs: thngs 10u ·.vii i<Bt·

biz: resource guide


on top


resr i~ "Fi1: 1 -nerncr:'' />r,c that i: ~~_.., v-hat fle Vvat=r E. [wis Compcry ci:


1-e p therr nxe ir= tle Ji5 leagues cf

on the

G-arlctte oon,;::ru.:J co

This month;: cover featu ~t; jim Woodw.; r{ on the camr:u; oj UNC Charlotte. Photography b.:Wayne Morris.

36 C hark:rt:te's Queen o Pro ject t'1anagement In 19':-E, ~_ars- MdBac launc-e:l F'mje= MmaE?S n:.


ad5 d c:nt= t:r:::ug~echrc·logy cl-argE, <nd




prc·:e;s ard

355ists "Vith Moxi-nizirg

-ot.Jn x ther pmject ime,-tments.

july 2003

pu :>lisher's post:

The : harlc•tte PhilharmJDi•: 0 -ch~stra 1<-ck5 off its l iti season of enterta::n r;; C hJrlo:Lec.ns.

Mento ring



c iaflotte



July 2003 Volume

4 • Issue 7

Publisher John Pau l G alles

New Charlotte Regional Economic Development Guide 2004

Associate Publisher/Editor Maryl A. Lane

Greater Charlotte Biz is pleased to partner with the Charlotte Regional Partnership in developing and publish·

Creative Director/Asst. Editor

ing the inaugural Choose CharlotteUSASM: Charlotte Regional Economic Development Guide

Brando n J. Ph am bph am@greatercharlotte m

2004. This new publication will be printed this fall and distributed through the Partnership

Account Executive Krist en A. C ayes kcayes@great m Em ily G . Lu ndell elundell@greate Brian K. W ill iams bwilliams@greaterc

and local econo mi c development agencies to over 25,000 businesses and individuals engaged in recruiting or relocating businesses to our economic community.

Choose CharlotteUSAsM will provide colorful and comprehensive insights into the unique ba lance of business strength, accessibility and exceptional quality of life that define Charlotte USA. Its content, generated in cooperation with the Charlotte Regional Partnership, will be displayed in an attractive glossy magazine format full of facts and figures that demon· strate why this region is a prime location for business growth and development. Inside, its pages will provide an extensive overview of the regional marketplace and all that it offers

Business Development Bill Lee blee@great ercharlotte

to attract new and e)(panding businesses. It will provide individual profiles of the sixteen counties t hat make up Charlotte USA and document the significance of our location and geographical advantages as well as information about the business climate, our labor

Contributing Writers Ken Allen Andrea Cooper Susanne Deitzel Heather Head Lynda A. Stadler

Contributing Photographer Wayne Morris

force, education, he 31th care, commercial real estate and the qualities of life in Charlotte. We are proud to be working with Mike Almond and his staff at the Charlotte Regional Partnership to produce th is annual publication. Mike has said in support of this project: "Our local econo mic developers are excited about this project. too. The Economic Developers Advisory Committee has endorsed this publication as a valuable resource to utilize in their respective recruitment efforts. Not only will they have input on the content, but they will also use the publication to tout the region as a prime location for business.

Greater Charlotte Biz is published 12 times per year by: Gall es Communications Group, Inc. 560 I 77 Center Drive, Suite 250 Charlotte, NC 282 17-0735 704.676.5850 Phone 704.676.5853 Fax

The Partnership inte1ds to use this publication in each of our information packets that we

Press releases and other news-related information, please fax to t he attention of "Editor" or e-mail:

Economic Development Guide 2004. You r business products

Editorial or advert ising inquiries, please call or fax at the numbers above or e-mail:

ticipatio n wi ll demonstrate your support for th is effort and de liver

send to business leads and prospects, at tradeshows and market entry seminars, on our econom ic development missions both domestically and internationally, and as part of our Charlotte USA marketing and advertising campaign." As an importa nt business resource in this community, we would li ke to invite yo u to advertise in t he Charlotte Regional

Subscription inquiries or change of address, please call o r fax at the num bers above or visit our W eb site: All contents © 2003 , Galles Communications Group, Inc. All rights reserved. Reproduction in whole or in part without permission is

prohibited. Products named in these pages are trade names or trademarks of their respective companies. The opinions expressed herein are not necessarily those of Greater

Charlotte Biz or Galles Communications Group, Inc.


jul y


and services are especially valuable to this region and will be essential to businesses coming to this marketplace. Your par· your ambitions to assist relocating businesses with their business activity. Please contact our office at 704·676·5850 if you would like a media package that further describes this new annual publication and the marketing opportunities wit hin its pages. As the economy grows, we want to be fully engaged in expanding your business as well as encouraging and attracting new and existing businesses to Charlotte USA. Your support is very important and is greatly appreciated. Together, we can sti mulate greater economic opportunities for the entire business commun ity by encouaging business attraction, growth and expansion.


greater charlotte biz

.4 I :.



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A New School for the New Economy Dr. William Marston at UNC Chapel Hill spe-

The result of that collaboration was the

cializes in the treatment of wounds, not the

Highland School ofTechnology, which opened

development of promotional materials. So,

Science, and Dental Science. Students who choose the Dental Science

in July of 2000 as Gaston County's first mag-

pathway perform entry-level skills through

when the director of the UNC Wound

net school, drawing from the county's eight

experiences on and off campus, and are eligi-

Management Clinic needed a brochure and

existing high schools. Highland offers targeted

ble for Dental A ssisting certification when

presentation materials for a series of three-

instruction in Health Sciences and Biomedical

they complete the program.

day seminars on wound treatment he and a

Technology, Commu'lications and Information

half dozen medical experts from across the

Technology, and Manufacturing and

the career courses provide an entree into a

country were conducting, he looked for out-

Engineering Technology, while also requiring

field that they plan to study further in college.

side help.

vigorous coursework in traditional subjects.

" The classes are very specific to what we

A veteran graphic artist? A high-priced ad agency? A big-dollar consultant? Nope. Dr: Marston hired a high school student.

Of course, Glenn Brandys is not your typ-

" Our specialized training is second to

want to do;路 says senior Jennifer Melia, who

none, but we also are very deep in the aca-

plans to study nursing at UNC Chapel Hill.

demic end;' says Highland School principal

"The most valuable thing for me has been

Lee Dedmon. "It requires a real commitment

learning how technology is integrated with

from the students and the teachers to come


ical high school student. And his high school is

here, and I believe that's why they're so suc-

not the standard educational institution.


Brandys, a senior in the Graphic

Of course, for many Highland students,

Melia hopes to be a labor and delivery nurse.

Highland students must test at or above

Communications program at Gaston

grade level on state tests in reading, writing

Communications and Information

County's Highland School ofTechnology, is

and math, a departure from the past when

Tt h

headed to UNC Chapel Hill on a Morehead

" vocational" students often were those with

The Communications and Information

Scholarship.The fact that a so-called " voca-

little aptitude or interest in reading, writing

Technology Academy consists of two path-

tional" school can turn out Morehead

and arithmetic.

ways and the Academy of Finance. Each path-

Scholars is a testament to the advancement

Even with its specialized curricula,

way -

Network Administration and

of career-guided public education. So is the

Highland was named a North Carolina School

Computer Engineering Technology -

impressive collection of skills Brandys has

of Excellence in each of its first two years.

a variety of nationally validated business or

Here is a quick look at Highland's areas

already developed. The fledgling graphic artist has mastered

of professional study:



Students are introduced to careers avail-

school. " I call myself a 'multi-media consultant," ' he says with a chuckle. Highland, along with Charlotte's Berry

industry certifications. The Network Administration curriculum is based on industry-validated standards of

digital media application, Web page design and advanced desktop publishing while in high

leads to

day-to-day administration of an installed network. Students completing the program can

able in support positions in hospitals, clinics

become a Certified Novell Administrator

and other medical fac lities, and focus on serv-

(CNA) and a Microsoft Certified Professional

ing in one or more of those roles during their


School of Technology, is changing the way stu-

training. During their senior year they rotate

dents in Charlotte USA prepare for their pro-

through the different areas of a hospital,

emphasizes the skills needed to build,

fessional futures.

where they actually perform entry-level tasks.

upgrade, configure and troubleshoot comput-

These students are eligible for certification at

ers, peripherals and operating systems.




Five years ago, the Gaston Board of County Commissioners and Board of

Nurse Aide Level I when they complete the program. Students who choose the Medical

Computer Engineering Technology

Network Administration focuses both on routing and switching, as well as WAN switching solutions across the disciplines of network design and network support. Curriculum con-

Education, increasingly aware of an economy

Sciences " pathway" prepare to be health care

shifting away from traditional textiles and

workers in an advanced technical or profes-

tent follows industry guidelines to prepare

manufacturing and toward technology and

sional health career. Highland's Health

students for "A+" certification as well as

service industries, saw the need for an institu-

Sciences and Biotechnology Academy also

Cisco Certified Network Associate (CCNA) certification.

tion that could successfully prepare high

serves students interested in careers in health

school graduates for immediate entry into the

fields. Students can choose from one of three

workforce or college.

pathways: Allied Health Science, Medical


jul y


The Academy of Finance introduces students to broad career opportunities in the

greater charlotte biz

financial service industry. It provides students

Morehead if it did ."

with industry-related courses of study, while allowing them to earn paid internships at leading financial services companies, find jobs after graduation, or continue their education. Aaron Isbell, a senior in the Network

needs. That experience pays off. Since 1976, 98 percent of Johnson & Wales students

johnson & Wales Brings Fresh Taste to Region Charlotte USA's already expansive menu

are placed in career positions within 60 days of graduation . "The Cha rlotte campus will deliver a

of higher education entrees will grow in fall

high-level educational expe r ience to its stu-

Administration program, served an internship

2004 when Johnson & Wales University com-

dents ," Dr.Yena says. "It will be a unified

with the City of Gastonia last summer -

pletes the move of its Charleston, S.C., and

urban campus in the heart of this major

Norfolk,Va., campuses to Charlotte.

Southeastern city, where students will go to


first, he says, the city's IT department has had. "The first week, they had me going out with them and just blowing out comput-

The university will be an anchor in Gateway Village, a mixed-use urban develop-

ers," recalls Isbell, who plans to major in

ment with a range of commercial and residen-

computer science at N .C. State and hopes

tial buildings located at the western entrance

to become a chief information officer. " But

of Charlotte's center city.

after the first week, they had me doing service calls on my own."

"Johnson & Wales is an established yet growing career educator, and our decision to

Isbell already has lined up an internship

class, live and actively participate in the community." Feeding economic development, Johnson & Wales ' Charlotte ca mpus is expected to generate nearly $60 million in annual economic activity when it reaches the projected 2007 enrollment and employ-

establish a full campus in Charlotte is a signifi-

ment levels. This represents direct expendi-

for this summer with Xerox in Charlotte.

cant and strategic move," says Johnson &

tures by students, employees, visitors and

Wales president John A.Yena. "Charlotte is a

the university, as well as indirect spending

Manufacturing and Engineering, and

growing, progressive city that meets all of our

generated in the local economy.


o A


fundamental criteria for a 'best fit' campus. It's

Nearly 80 percent of the university's

Manufactu ring and Engineering offers a

in a region with a strong market of students

students are expected to earn about half

curriculum based on technical design skills,

to recruit. It's a market with a wide range of

of their tuition through work during the

engineering principles, manufacturing process-

major employers in key industries that we

school year. The North Ame r ican division

es, and quality concepts through hands-on

serve. And, it's a market with a prime urban

of Compass Group, the world 's largest

training and work.Topics include electrical cir-

location to house a unified campus, not to

food service provider with more than

cuit design and analysis, electronic sensors,

mention extremely committed business and

I 16,000 employees in North America

electronic controls, programmable logic con-

civic leaders who've reached out and

alone , already has agreed to employ

trollers, programming and operation of a mill

embraced us:â&#x20AC;˘

Johnson & Wales students.

and lathe, plastics design, materials engineer-

Johnson & Wales ' Charlotte campus

Compass Group, the official catering

ing, robot programming, MasterCAM pro-

will offer associate and bachelor degree

services supplier of the 2002 Olympic

gramming, technical drawing with AutoCAD

programs from its three colleges -

Winter Games, provided internships fo r I00

software, and statistical data analysis.

Business, Culinary Arts and Hospitality. The

Johnson & Wales students during the Games

university plans a total investment of $82

in Salt Lake City, and made a one-time $2 million covenant gift to Johnson & Wales.

Graphic Communications offers students an overview of the print graphics industry and

million to develop the Gateway Village

video production, with emphasis on copy

campus, which will include new residence

preparation, digital file preparation, principles

and academic facilities, and new culinary

" Having Johnson & Wales in Charlotte will have a lasting impact on our center city,

of design,Web graph ics,Web page layout, and

arts instruction labs, classrooms, adminis-

with nearly 3,000 college students living and

Web site design.Video production skills

trative offices, and facilities in which stu-

working uptown;¡ touts Charlotte Mayor Pat

include storyboard creation, video camera

dents rece ive hands-on training in areas

McCrory. "This Un iversity will change the

techniques, lighting techniques, video graphics,

ranging from retail store management to

entire city for the better, and it's another

and editing techniques. Students can become

hospitality and food service.

example of how Charlotte is diversifying its

proficient in several Adobe packages, including

In 2004, the University plans to start

Illustrator, Photoshop, and PageMaker, and be

classes with an enrollment of 885 students,

designated an Adobe Certified Expert (ACE)

which will grow to more than 2,800 by

in those products. That brings us back to "multi-media consultant" Glenn Brandys, who's finishing his work in Highland's Graphic Communications program. Brandys plans to study business, not


2007. Employment at the Charlotte campus by 2007. Johnson & Wales is equally focused on teaching its students and supporting the employers who will hire them. In addition

think the shift will be an additional challenge.

to academic classes, its experiential emphasis requires that students spend a term

to going down a certain career track,"

working in industry, learning hands-on skills

Brandys says. " I couldn't have gotten the

wh ile helping to meet local employment

greater charlotte biz

of a growing Urban area."

is projected to reach 250 staff and faculty

graphic design, at Chapel Hill, but he doesn't " In no way has Highland limited me

economy and increasing the many amenities

july 2003 9

Legislative and Regulatory Highlig~ for Area Employers Reference Chec ki 1g Llw Pro'l'iic es Em ployers with (!u .... 1e d lm m uni t y Giving referen:es -::r curr:rt o prec:~.n

vious em ployees

b-:o : ifficu t W1en rou

are unsure :)f the le,sal Nor th Carolina lav..

i~i l ity



limit:zc i-n-nuni-

ty from civil liabilit> o an :enp oy=r ""'ho provides


information about


ree-ences .Ji ; c OSilg

rent ::.r -'::rme:r employer was ooth false

involved, initially an employee servi1g:

and :he erlj:loyer provding the informa-

as an exclusive career agent of a

ti·::>n <ne--.. or reasona bl' should rave

Nationwide insuranc.: company, sutse-

kno'."T :h-= i1forma-rion was false.T1e key

quently s igned an agreement with

tc· gi•ilg c:


is to focus en whac

is trL1:1iLI 1nc factual irtformaticn versus SLbjec: i·,: ::>pinions. Sout1 Carolina .similc: r



to a prospective er.plor- - Altho1J5r rot specified in the staru:e, j:x:• histor1 Nll marion as dates of e111plo;-n.:nt. fBY level job assignments, etc.. The statute doe! s:e ::ificamy li;t jot: indudi~

s, ~t lities and : rai:s

as they may relate: to !L tability for • In the case of a fc·r:me- employ-:e., the reason for the errF O)'=-='s sepa a: ion. The employer bes dte protzcti:::>n :::>f : his immunity, howe\o€r, i


pla.ildf nows

::>y a "preponderance oft e evi:len o:e" -:hat the informatio1

nies othe c than Nationwide witrou:


its written consent.

ol eT ployers said they m:mitor

The contractor's lease agreemE!!lt.

l n:er•e:t c:n'lo:ctions, arc appro:::im:nely

.Ji~ : bsed

::>y tlE


was the property of the company. No : only that, notice popped up on me

-nuy r=;zsc:n br emp loyers to rrcnitor

computer equipment informing the use -

:mploree _so: of the Into: -,et and e-mail.

that the system, inclu :ling e-mail , co Jld

r:Jft [;;: - ::~on

an employer go vthen

be monitored to protect against an>

-noniloer 1g cr accessing employe:es' elec: ronic : o

11lJ1icatbns before VI::> ating

The company found a letter wr-rt:n

Ore ::::-ur: drew the line on Vlhat is ·•,d-e~j:pil§

unauthorized use . by the contractor sol citing busir es~ frc:m

:h.:ir yi oLJ' rights? oegal c.rd .-oat is net lega under


stated th at the computer equipmen:

1 ~o f::>Jrf!hat: legalliati ity was the pri-


' uture employment_

or writing policies of insurance in onp'l-

the Arne -i:an Management Asso.:iltion, 60

:n plo)ee? e--nail messa5es.The

re-employment; s~: i

insurance and prohib ted from S•::>lictil&


;.cc:::rding to a suney condJCted

exclusively in the sale and service d

47 per::e£1: said they stcre and r:e·tiew

• T he suitability of :he -=rrployee fer employee's

contractor, using computer equi::>m-: n:: Under the agreement the contract=r

E m ploye ' Moon itoring of Electronic C onr mu nication s

most likely include ;och eJj: lo:(m:rt infer-


to perform essential y

was committed to re:::>resent

errployee's job hist·:>ry cr :::>erfornaore

performance as

com~ any

the same function as an independent leased from the company.

that pro,·i.Jes prcteaion.

(Capi:d '\siiDciuted hdustr es)

: urre'lt or fcrner


the company's competitors. Upo1 :his

f:ce ~al

discovery, the com par y searched the f le

laws. In th is case, the Jerson

server to determine whether the le: ter

"They'll never find out what happened with my last job. T at was two states away!'

hyes we will! Comect your business to the fastest source of qwlity background information retrieval! Win _on-Salem, North Carolina

3 36 · 724·3558- 800·843·4199 www.applicantbackground. com ID

jul y 2003

greater charlotte biz

had actually beer sent. The file serve· found c.nother message the contractor h;;d sent :o a co-wc·rker co'lfirming that th-: letter had teen sent to ;at least one


retrieved the


he -:ornpany

from me o-wxker's

lie of previously :ceived and discarded mes;ages stored :n the se-ver. The compa-

Blair, Bohle & Whitsitt PLLc

y onceled the independe1t contr;acwr's •: ontract, and the, the conrractor sued the

Certified Public Accountants

:ol1'1'any claiming that it unlaw1ully inter:epted and acces;J:!d his e-mail in v-olation ;,f federal law. The court fcund that the v'Viretapping <\ct protects aga st "unautho · ized inter:eption" of electronic


)ince the compa- y retrieve:l me e-mail

• • • •

Audit & Accounting Services Retirement Plan Compliance & Design Real Estate Development Strategies Merger and Acquisition Planning

• • • •

Tax Compliance & Planning Comprehensive Tax Review Multi-State Tax Structuring Company Formation Strategies

3.fte · it had been sent anc rec:ive:J, it was not conside:d to be intercepted in the process. Additionally, th: ccmpany rlid 1ot violate tre Stored


Act since the Act covers a messa.5e tlat is stored in inter mediate storage tem-

Back to Basics: Relationships, Value, Growtb Now located in Providence Park at 1-485 and Providence Road 10700 Sikes Place, Suite 100 o 704.841.8980 o Fax 704.841.3958

ponrily (i.e. , afte· the messag: is sent by me sender, b•r before it is retrieved by me intended recipient!, wl"ich was

not the case here . The contraaor 's expecta:ion of privacy was dim nished b;- the fact that the company ov. ned the



reserved the rig-t to mo1itor e-nail in bot1 the contra•: tor's lea;e agree11ent and a computer pop-up screen. Companies stlould a communicatiOns policy trat sets the gLidelines for Internet and :-mail Leg.JI Alert)

u~age .



The Winds of Change Bring Opportunity! Mergers ... acquisitions ... consolidations ... displacements ... Compass Career Management Solutions can help your company navigate the rough waters. During transition, Compass can be your most important instrument. Bring us on board and realize the power of knowledge, experience and sheer diligence.

The Employers As!Dcrotion is a ncnprco(lt Charlotte orgamzclian providing compehensive human resources ;]<Jd trainir..g service:. Founded in 1958, the As!Od:lt;on mant~im a brcadbas.:!d membership of over 100 C!Jm(Xlnies from all industries n the greater Charlotte regi:Jn. As one of ovEr 70 non(;.rofit HR associations nationally pnviding H~ senkes to region · a/ memberships, Fe Emplo~rs Assoc ation par ticit•ates in a nati 1a/ informarior exchange unaer the auspices of the N:Jt ;an:~l A&Sociation of l-1anufacture rs. The above eJoCerpts we;e tal:en (!rom The Ma1agement Rep::rt, the As.;ocia :ion '~ monthly nevrsletter. For mete informction, please call La11a Hampton ct 704-51£-80 II or visit tre Web site at W-"w.emproJo-er;;a!soc.::om

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cLin.ral cppo·cmies for !tL-

undeno::•t:: a


former mayc·r<-cVin · oot ard tv. ice by M;1yor P:it I" cC '"0 -y. " ·ho cal s the orchestra ''a

trem-:c 1::lous asset to our city." 1'1oeh11g htmSe!f received the Chc.rlotte Spi -it A..,.ard

amatzur ::::r-chE$tra, v,ith Mcehring c::>ncuct-


ing and PaE

Allar :e in 2000 for his


we me"', c.nd manr o:1-=rs. t:hrxgh their

com: a

J ly 20C 3

to bring bmtly-oriert-



affordab e pricEs. They sta r red as a1 all-

de ltS, ~te r fa nil ;s, o ' P-c.mge:s, ::>attered


n i ~sion

ed musin eltE:rtainment to C 1arb:te c.t

v..a:: "': ed '·Charlc·tte's Best


lt t.-.e

piano.T1e Moehrings still

r: les, but :he orc1estra

o 1~


'l"a}· - n·)W fLIIf profe.;sicnc.l, it


Mint Mu;eurn'Royal & &n wo ~ k

with the

o -ch~cra. The Phi harmonic plays to packe:l.audiences 1nd receives C::JfP()C'";Ite

gre<Ote r c r ari ·: Jtte b tz

"l~sista•ce =rom

numercus large and smell

::ompa1ies in Charlotte. Accor::ling to Moehring, the


rise from c.mateur statLS to sold-ou: professiornl e,te rtainment comes from a <::>mbi.ation of quality, accessibility, o:omr.unit)' co"Timitment, ard downright fun Qualiu st;,rts with the orchestra's ;obilitl

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c•:> attract mu;icians frcm all over tre Caroli1as.

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"Our musicians dnve from as f01r a·, <IS

twc hcurs to play .,..ith us," says

Moehring. "They really want to be

'lere .~

The o·chEostra pays them only for tle trne tlat they 1ctually spend in rehearsa. or j:erforrna11ce, so they

~ave to

be extrenelr

nctivnec co make thee long drive. They

A Collaboration

come beC3Jse it's fun, and it's fun b.:!caLSe Moeh · ing designed it that way and ::>ecwse Hs OV"'n enthusiasm is infec:ious. It':; hard 110

As Strong as Brick and l\1ortar

find a picure of him where he's not


ear to ear.

C•rchestra membus live in North Carol na d ties such as Hickory, Greer sbcro, and Winston-Salem, and


of So•th :arolina inciiJding Columbia <Wl:l ·~reenville.

By drawing on talent from nul-

:iple titie;, the orches ra is able to brir.g t:::: ·:harbttE 3ome of thE best musicic.ns fle :arol nas have to offe -. The ·::> rchestra's le::adership the, ccrn::>ines chis: immense pcol of talent with a ~reat

selection of ente:rtainment. E1enG

-ange fro"TI patriotic g;tlas to Victor ian :lin ,ers. '1u~ical selectiors rarge frorr cla:;siCIII : o pcpulc.r. Past performances have fea:ured the 75-member orchestra ard I00"cice chorus in concer-t with poplllar artisG sLI:h as Natalie Cole, John T:esh :anc Yanni as well as child prodigies, ba let co111panies, b;;.llroom danc-:!rs, chorus li 1es, anc a jiversity of other performers. -he upcoming se1son promises tc fc low with more ballet, a mime, a mtgican, vocal talent, and an interactive corcen fo -

O ne step ar a rime, one soluti o n ar a rime, the :JUsiness lawyers of Robinso n, Bradshaw & Hinson build partnerships that last. We wo: k closely with you in a spirit of cooperation, respect, and rrusr. We seek the perfect balance to ensure th at your goals become our goals. Above all , we strive to obtai n the best resul ts for our clients. An d in our experience, success is always a co llaborative effo rt .

.:hild-en-all together with the o r:hestra s own pro:ligious talent and a variec

mLS i c~

offer ng. The season kicks off on So:!pte"Tib-3-


7, 20)3, "Vith a performance by D<nie R::>drigue.z, the


New York City

police oficer dubbed "America's T.:!nor" whe•

hi ~

C h a rl or re : 7 04.3 77 .2536

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So u rh Caro l i n a : 803.325.2900

talent was ciscovered dLring

post· Sej:t. I I memor al se rvices. )o;;rec.te~

charlotte biz

july 2003 13

} mg to the \IIddle



From the very inception of the o -che~tra,

the Moehrings knew that

says Moehring. He chuckles, "There's

the perfunners coTie into c- e lobby

nothing to worry about." Also, the variety

to sign a Hographs an d chat ...,ith patron;.

of entertainment always provides some1~11

tl-ey d idn 't want to cater only to the

th ng for everyone - a Beethoven sym-

"top I%" economic bracket, as many

phony might be fol lowed by a theme from

strictly classical music orchestras do.

yet 111CX1e r

Instead. they wanted to bring good quality

Annie, and concerts may include some ballet, a performance by a child prodigy,

entertainment to families and individuals

or a pop celebrity appearance . As ~

in the r1iddle bracket. To do so, they com-

Moehring says, "The goal is for everyone

neve · t'a>'E- suc1 an opportun :y. For every

m tted to two principles. First, the enter-

to be glad they came and to leave the

Philhmnor ic e•·-= nt. I 0 percent ol ticket

ta rment would be family-o riented and

concert hall whistling a tune ."

in :lude enough variety to attract all types

This year, the orchestra is adding two





'1ce'l -ing's community fo:Ls includecs asJ:~Ct

Philharr•: nic

of ;,ccessi::ilit)o.. The


cc·ncerts:anc events

tc many v.+to other..ise might

reYenuE is ::lonated


:ommQf'lit} crganiza-

ti013 sLch as b:.:te;d wome"l's shelters, ~cho::>ls ,

of people. Second, the tickets would be

children's concerts in November and May

Hope H<.<E-n, Co mmJrity in

affcrdable. After all, since ticket revenue

called "Popcorn Po ps" that will feature

ma'lr o: llers.

generally only cove rs 25 to 30 percent

model trains and pe rformances designed

of budget, most orchestras 'lave to work

to capture the imaginations of children.

ing and <:-:•..elopmeoc feor Youc- Homes,

hard at fundraising to cover the rest -

Tickets are only $1 0. The New Year's con-

Inc , sh..-:s the


t1a -;- Ellen Rardall. direcier of -nark-:tresp :;. n~e




sc., reasoned the Moehrings, "VVhy not

cert will feature an illusionist who plans

her ·: rg; r i:!'atio'l's rewly licen>ed =aster

work a little harder and keep the ticket

to make the Maestro, resplendent in

moc:her> ' fYlO at: end:d a con.:ert thanks

ccst low?"

sequined tailcoat, d isappear into thin


air while the orchestra goes on playing.

The wo-na1

The Philharmonic's commitment to family-oriented entertainment is also

But the orchestra's accessibility goes

:h-= IC perce nt dcnztion p· ::>gra m. de:; crib~

enccume-· with





cal music "I "Vas

tv.o-fold . Most importantly, rhe material

beyond even these two principles. The

born intc· c. poor farr il)' and a::ended my

is never object ionable, even fo r the sake

Maestro never spe nds intermission

firs: cor c :""! or a

of art. "Whether you've got a three-year-

behind the scenes - he enters the lobby,

Tha ore e::<pen ence o:>ened J P a world

old preschooler or an 80-year-old grand-

breathless and grinning, to greet guests

of oppor:u1ity that I never boone knew

m::>ther, you can bring them to a concert,"

and answer questio ns. Likewise , many of

existed.• M:>ehrilg says that s:.ories like

f~e l d

t rip wltl my class.

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The Belk College MBA hosts month:' information sessions for prospective students. For a schedule of upcoming sessions, call 704-687-; 569 or visit www Informatioa sessions are held both in the University City area md Uptown.



lNC(}fARIDTIE Visit us on the web at www.belkmba


july 2003

greater charlctte biz

t..oat keep him motivated. Moehring's community inv::>' em::nt.. i: rooted ·n his love of coun:r( <nd ::it;. An imnigrant th -ough Canarl.o from Amsterdam, Moehring ;ays re V'ears: ~atriotism

on his shoulder li<E a


bacg~ .

-hat's why every perfor man·:e begins ~er:t

'With thi! Star Spangled Bann:r znd

::-eason since Sep:. II has st:one:: wi:h ;: patriotic concert. As for Charlotte, Moehrirg


'We chose th is city. VV~'re :> cue of our city. I've lived h m>jor dt e; on thi; continent inc uding NewYcrk a -.::I -oronto. I've lived in some


amu 1g

cities, and Cha -lotte ranks riglt up

Now you've got a better :hoice.-M

there." He says he loves the s<yi ne . an j t he growth in the city, as well a:; the enthusiasm with which the city las ~mbraced

the Philharmonic.

v' Rated !1 by Bu er's lab cuEcner satisfaction .lurvey! v' Guara teed 4 hJu-s writn ~ervice response ti e or we Jay you! re11ote c. re 35 ·~c: applicable)






In the words of Representaive 3ue Myrick, "The Charlotte Phi llarnor c :)rchestra is an mpor:ant

~a r t

::>f tle

:ultural make-up cf th: city- d .:harlotte." But Moehring d::>en't irter:l

v' Many ::ustomer.s :;ave 20-41:-'J off of current ccsts! .{ Thous3nds of cJmpanl:s ir the Carolinas inciLding Forturl.! 500 's have already s·.vtched!

/!rst..111lg srstBms tor au!'l'flrl!cess/ng of vo.':me oltlcB mall

. / Why Cl'e you wait ng?

'or it to end there. He plan:; ro "Tlake :he orchestra an important p1rt of t he ::Lttural make-up of the nat>Ol, ~nd thereby to further the brea.:hh •::>f

Power up you,. 11ail ce 111. The fasteshfig/tal wel~·lr-lloiiM .:Jfl'll'.j system you £an get! The Pr.tlfP04• f$'11>1":.

recognition for Charlc·tte .


According :o '1oehring. the orche:;cra is in


with PBS nd ctlle-

televis on stG.tions about oherin5 a · egJiar

Ph>Jne putage

night of telev sed mus cal ent.:rtain.,=rrt Tla:ionwide, featur ng the C1:orlotte Philharmonic. Moehrir g cites a ack c·f quality public prograrrming a.1d beleves

See oor complete product ire at

1:hat the Phil harmonic's plars woulc

Ilk jet ldaresslng ;ontJ tabbing

enliven public television wt>ile :ringing additional recognition to ollr d : y. He expects plans to proc:ed po: s bly


sC>On as in the rext si>< mo1t1~ , but at least within the next :hree to ~.)ur ) 'ea·s. But whatever happens i1 ;1-e fuare one thng is sure - the Moe1riris IC\Ie P1ilh.orn:~1ic

their work. "VVe are a









siroc • 1984 ~9:0

Whi:eral Park Drive, Charlotte, NC 2!1173 7C 4-5t.3-8882 • Fax 704-)88-8386


tra, and philharmonic means; 'br t1e lo\~ of music.' We are all here


"-/e bte the

mJsic ... and we don 't mind I<JU_;ling at ourselves a little bit.''


Heather Head is a C'la.·fotte-DCEEc' (ree/arce writer.

greater c h H ot:e bi<.

july 2003 13

Saturn "-'3~ indt:at._-;E ci. co-np<nies thai did1't LtD"V mLCh Jbc. ·Jt lw.mcv resou::-ces outsou-cin~, or ••az rduct3.nt tc job ou· such a- llJOn<r jJil::tio:l. Wn th~ sf<}.rocketin6 osts of rrlllligL1g hu~n rescurc.; a.1d errrp_•)~e l::e:1.efit: in '-Orne cases cl mbng 2C ro :•: p::rcem •Ju·.sourc _ng 1UnJn resou-c:s has ":Jecoru: a·A.irg trend ..'.ru:i HR :c:=L i= gr:;win~ ·Nith it. The cor..plily h:J.:. cb-_ ':leC. in :evenuc ?very ye<.r ~-in:~ i:s foundirg ir. l9g£, :ff£::-_n~ service~ ro-n bereh ::.drnbistrocio: w ~n entirr: human resourc~s cEpartmEnL l: serns enp oyees in <:<;states, Camcla. Acxico ::n::. ::1;.er..:: Rice. C i:n .s induce _~.:: Nation.! Fr:anchi~ Associ<. i..:n. an of Burger <:.:-~~ frarch s~s Fod.Jre 500 :orpanies ha·;E been o·;tsourcin~ hLman reso Jret:o fer year.;. B.lf whe:1 HF:


T ~ A I Nit\.G

XCEL rresident Barban S~1erid.Jn !:-:§an try~ to m<ike Lie first sa~ for her n:w com:Jar_y, her rn_ddle-market p-osrc:~E ofter: ddn't knoN W1at Sre Was tali:-_ng abou:.

From. the Wo-ld frade Center m Charkotte Sho:rida:J. w:>r .:<Ed :or 17 y~ar:> as a r.ul:l. -_ ESOUCes


anc vic-= ::Jre,.-

ider.. t.rpically \\>itt- :...-uipa:~.i:s of5,COO en1?l--~.ees or norE. Her pas: emplo:F-G


AccuPointe Prcfes~.io1c;l A~oumin g




:omJ=Iete Se r vice .VIanagement Software


jLI: 2003

ir.c uded 1he: ir.terr~r.i::Jna l l-.uman r.:.sourc 3nd et1pl· :~ benef s fir:n Tm...rns f'?rrin, and tl.~ Ccffe.: Sugar, &: Cocca L£cLmge ir 1:1.e W::r!J Trace Cent~r.

She .j~cr.c't reaL::;: the :=otmtial of n:icde- -utl<et C·JlT r- mles. urtil 1994, wher sh. married, - .oved :o Cnarlot·e, DC toOk a - ob witt a busine::= thar md ::>nb 500 enployee:; It 'NoS a hi?; aijustment- She-idm w:.s ac.:us:t::>med to 3Lpervi9ng c. s· aff d ;o tc "'-C- btn i1- 3C ga~ hu a new :Jtrspe.::tr:<.. This ::om pan,. had r.e·,•e a se~:=ante H~ i:~panmcr.t betore. It ~eal!y oe::ded o:te, J~cause l::erEfits ad:u:.nistn;tiCJ wa3 i:t J.Od sha~ -low mm-1 :l•. ddl<:-mar::<-ot ~om:.m.ies .v::tl- l~ss dire ·-~rcum­ st;~rces, Shendan R::,:lered ::.uld use FR a:-td !:ere fit ser-ices wth(··;t th::: o-.e:-heaJ of<. fnL-t -:-.: HR stal? She·idaJ.tro·•e: _o Capit.:..· Hedt!-. M3r.age-r.?nt G ·ouF' "-3 vice p t.s de:-tt of adrrinis:rJti..:.m, but 1_.!"Jt rr.ultng over her idea. Sh:: wrcte a b·_sine3s pia. on a hptCJ .at tht Jeach an::.. ::Jegar. i.r! --rmc.l t3.lks witJ pot?"'ltial ilve5 CG. Ther. ~.e tlnught LJ arproacr ·l~r b·:!SS ~S, Toid "\1e::Jusc.t. and i.Aike 3lo"Nr. with C< H~a th. tl.e? lil:e:l ·_-:: con:ept, JgP-eing to rr.ake tlte new ccnr::any a _. b:;id..iary o( Capit" I .-lz3lth. Shendm kEpt 1-..::r day jcb, meetir.g ct n·g1t with pospt::: '.S fr)r the n~w carnp<.n~ It .,as gruelin ~ .:nc el>'hl ::u-ating. :=1-..eridar_ ,\33 e;;ger to test ::er o,peroiLooal m::J:kl, w<ich fo:ature-::l ~ d..2dica·ed te:Jrr of -1-:;. :'I.CEL e: :Jloye<:s x•- eao:h clierL \\'her :::lizntsa lEd, tl:,. would speak to the same JY-fplc eH:r! TLose st.:.F merr.ber!i ;>r::mlc bcc·Yffie v.oellverscc ir thct client= r:e.d~. C'ther HR cv..s-Jurcxrs ;ended ::::·use c. m-:-d~l sirr.ilar to 1 t·adhoral c.=U •:ent-:-r. C iems mi?;ht speH tJ ddex·nt pe:pk every tine t1e~ oTicd "\.\.- ·~>a::Jtei _o ,siv~ c.cnt5 ar: ""...J.R dtp.1r -.xcn . t-ey :ould c:un on • 1~ridan s:r;s Sre '"'·seted miccle-:11aLc cooplnies, [-om _(10 t::J l': ({10 em?klyeeo. L \.\"<1 T 't ar ~aS) sdl. ~--.:: h3.d to C·Jm-nce 3kep ks ·Ju:.t c•utsou::: r g co ..tid ower :osts one m"Jro-;e scr ice, a Jc >'-'hg : im5 to P-C~_vE a higher lc•:e f expense tl-n t""L? :::Juid afc:-.::J with ~t.. !-time ;r.~ff S<e -arl to dari · :Jet tho·uh HR )oogreat~r ch<:. -J :·:te biz

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greater charlotte biz

july 2003 19

Web•i•fv ....

(web' T-fr)

(verb) 1 To utiize the tools, and exper:c:n~e leverag::: the potr!Iltial for the benefit o-= your

XCE.. \\'<.5 ov. -ed br 1 ~althore em• pan} 1t didn't ·,<ud< on!;' "ith healtt-.:an: clLn.s. Fina :-,she llid to me..~~ J-.e use that ·-m ;<CE- _could <;e:r-;e arg<'r ::liens e en he-ugh, ;aa·ting out, HF:. ''CE's \vor:.dorr~ an..;)_nted ·,- a wu: ::>! lhrc p~Jp!z.

•.:)herid<:n plrnncd to ·re. ':Jo-e on::t> she la!k.::d .hat iirs. ;; cc· ·, Jnt ) Her fir~ CF'J salts .~ere t:J fii::nd~. Dc·J;; Fl":'eg e "·as the fir;t ou1sick-T to un::i~tstmd her visio:-1. Fle..:gle p-:'3ident ano_ ·-EO o[L.:r Led Clu-e·, f.~t: ill:~.-:-~ent 1-lcn~S Inc. "·i.S dea rng \\.ilr taf.:f grc•,•n1. ''To ~tC.J pace \R ~eJ zec W·~ hac t:J d::ve.;:-p a::1 intrmal _ncrns:J._cure to =ilnpcn o .. ::- fmplu:ces. Bl- we dicn't hc..•'C the ~xpci:nce l<> J.ti d .J :>L-:>ng fol id:ati -n o;n I ~ays F ~cg c. V"hc:=e ::cmpny, hcxqLarteJc.J ir \le<\·t··-,, .Jperates remeruzm c mmuniries wd Jthr ho_sin~:.. ption"' br ~erticr ":lullS n '.J~~~Lh Cawl:ica and Virginia -o~zeg.e's mc.:ugere.nt Learr de.:ided oLLS• •nrcng c..>u d he - establio 1 l::ette:r ::-IR. p-:>g-.m'l!'. me ser, ices. Tk crmpany cor>iccrd m_ch biggzr :ompanies tlkln HRX::::EL Bu_ 1 HR X::::EL rc<:. 'f ::n1e. to tho:: hrefront c.= the mo"t employc-sensiti·,e, the most paso-able and the best ma :::}_with o::u::- C•Jmp.. -}' philcsOf:.y,' Fleegle sajS ..,,\..e're a mini~Lry-:lriYen org-'n :ali::m. --:< XCI:.. r··c-gn:zed ~he tmrky'ets of -ot.~ com:aoy arc ar 13Sct, m:i t:un w'e n~::d to t:~t then fau.y <md Eqxtably' I- R XCEL ;1.o:1 dc.~lvp p ~1 li.:i...s.

th~ cc mran w :-elp -eco•mend _"'la.gesto

betc Its. :md c.rduct ;.ra:se Jraty~s ard cornparis~ns f ·r LJnitfd ChJrd-s SCO errpb;·ec:. f•rr E.c..rba-J '>hcnc;1's Oecls1 ng_ fi::-m, it 1\ ;as a tu ro - g ]:OlD r

A. LT r~~ A t··J 1'"'1t1at1 ve g r 0 u ::r I I n c

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july 2J03

Growing it a Tough Fl·on tm. :.I-:rican \OS patic:11t- J gc•)C t-1i '1& .Jecause it t::>ok ~ c·mc Jrc> a lorg. ·ime :o rr."ke such J rr:omoY;:>us decis·on. ~-he v.\.r-.Kecl f - t\\.0 years to clo3-= :be sale 'i_.1 Rutla 1J ::· l asic~ Technclogy i- -, n~villz. u·,ve'd c..hvays

had c1r in -ho_:;;:: :;:>erson .o !lane e peoples p-:::>b o::I"l'l!'. IDd wt. >.v<..rcn't ~-...tro:: <o.v it v• .JL.ld \\.Or" ·::· hm c -at pets.m oJ site: s=.ys Ruth-d chic--i1anCL of·ce: Froc 3.Jad:el -,n:_ "Its 'V•rko:'CI grc~1L The: hVE. peo ,];: whc ~ ·c exp::"'ts :i:'

the r f.e cis. ro ~tting the l::em fit of a Lrain.:d, pr.:lfes.>o.crBl HI< sta!T w tl· h1v:ing t..::J pa> ~·-,.,. pric~ ~=r one. 1 c-eridm :c.0 she began wcrkmg "a ridi: .. km~ nur;cLr of ho _rs" at l !R XCE_, s~l ng cr ing L:J g~t the ~orr. Jany <t;Slacllitd, s::-~':ing chnts Tltc ccm·xmy ~re:\\ sll•\'.i;" md stradi" y through :;:oc 1. ;~s _<: herioL .estec ::Jrices :mel ;offering~ t d,- c r:nine rrJikct demand. .z od ope:1Ed an '\ lanta dfice to extnd ti-e c:m'Jc.nys -:~c1. E-ut L wasr· .mtil 2002 that 1- R X•::::EL xgm t(" .ak.o: or. Alor g Wll'l he :::.:.tun a-:c.ount, [ F: XCL landed 1 hve.,-EaL .::::-•n_r'f:: t ,,. a.- Atlama-he:adquartered :;_oc< Tenr Cc•IJ1""'1D)', <: mmdacturc- of -.:ckazing 'Jrt dLct:, merc:1ar:disin5 Jis-lays md -::cydd papetboatd, T>Ji.h 11::>re -1an 51 '- t lhon in annua r.o:\~rue~ an:! 8,6Ct coployv~s. HR XCEL 'X' at _L nalior a! m11petitors for Lr.c :onrae£, ·...-ho -ve:-e ~ ;:valuJted over lree Ll.Jr t -.s. HR >.C~l handb all benef _ ~ jmirllit·allor., =•)BRA

a:.d Famil:;

-~l~clinl :...cave.~ tesp:J~ibi

iLies or «·ck- T~rn. r.:day, -!.R • =r:rs staff offers th ~rne rc.ngc o[ ~:::r<:i(es 3h:>ridan mo..e c.bout ~·n t 1e I~ 1 years~go Fl::·al:: lity irt its (>:Terings -: ~ef\'.O:C he company "'dl .::orne ::lic>'LS LSe HR XCEL for full hJman TE:S·JUrct: s...rvices. Others hm:c the c.:nr:n.ny j'..t>L c J imimsrcr their benz!i.s. HR ?~C:::L _,fe:r:. propietc..ry HR -oft\.>are, "'h c- soT _ c:lients puro:ha :;e a'ld ],;~,rc tb: i- •'TWr :i:alf:; run 'Sometimes, ~-os::>~ts have ;o..xtied a·:out losin; com-o o rR f -~:· OLt~c.urce," _:Jo::r:cat sc..;s. ':: ~ the;' a: tudly he.\'? §=EaLe· :cntrol <Jr•..' At Sa um, f.::J" .rstance, HR ;--c:::L s:!rve.s ~ •1yct::. t 30 ::o:-:1pmy-o<vred c~aler:;hips. Ao - .urn graJua ly se ll~ the Ot:aler5hips, th.:: nT mbe- of employees is c . CtpJ 1g. ~:~turn ·ays per employee 'Jer rrc.:::nt!-.. SC• jr pa;: ~SS v. . h:;n there arc fe·sc r ::mpl -ye··~ .volved . "That's v:L>' tt\ ·w·.Jrl~ed br l"' .. says S3turn's Bil M urra~ "FeraL --_pany that's eit1er g-:rw nO! cT ~hr r .. 1g, y•)U :-ta\e the c •mrn tmerc t•f an·)_ '-OUrced HR grcup J1at fi_ 3 yo'Jt t udger ' b sJue ca:,-:: ~. HR :t:CEL will hire a ci.ent's cu-r:::nt ::-H txrsonnel c..nd p'a,_c th ~m t•-:: t 1c H-: _·::=EL par~oll "Y:::>l gr·ea.ter c·ar otte Jiz



to Lrr Un:la


_an·y n

yonr HR ~pall rcr.t to de J.Jsile::s with ~.herc.n


t::·.fb.ns. Fo- cthn

actoLnt rr.anagc,;. )heridc.n hirzs orzviou, ·.rice p:-esice<ts in humau rtscur:es. "\\e hire

tr: ly

r_E/Cnefi.ts ptofcss

•)r als

wJ-o··e hJ: corfOI-te HR ~-<"JerieocE:," she sJys. •.:::licnt:= cac .s;l'>e mo::J.ey on HR sallties wiJwu the tmp oye~s :hellsel.;es recd·:m~ r:a-: cut~ HF XCEL m<.nzges ths b: sb;Jring rtsc1..1rceo: atror.g cli.::nts ,.. ht:l


:rra ler

COilf'anie:o find _1· _ J}' cmsour::in?,, they ge• c:. full:.- =taff-".l HR department lhcy wac

once una-.:: e l·J afforc. ~R

x.:::EL is

als:::J fie xi:-;: ab"u -ocatioo. Ihc t~m for Sa Ulll wc·J;(S •)1 si·e at



offia:s. This :.~r. L1.e LOmparry aunche::l its fir>t "ully · ::ve....::-perl salc5 J -d na --ketmg plan, inchdin2 rev ~r

ard the hring




_::ff Mrnlnd. a 17-

yor sales •,cetc--;;n !':-em LOmpet ng firm

ADP Sher :ian h••pes all t·1osc fa~tors \><'i ll hdr her c.:mr;.:r:y d·Jut e it~ rcve:nues beth

thi~ :.~ar

::1c n::xt. Eet ccm .•e-itors

nC\\ inclL~e OtiStrcet, pen of th2


:co C"lt··my Citi0oup

Tlough ·:x:c


:sul-·s dia-y

H,.alth, HR nm;

<J •


C1p .. a


se Ja ·ate~; nc· -porated :.:orrpny anc S~e:tdar

-iocor t blk at ccnpetition.

Sl e 1as ~..ugh. s.:> :Sucessfu ly, hn otc.ff or c?. gave 1er

.1 .J.){)-<

o-t ::::a<.•ic a-d

G )lilth.

_n tiE:

prc"L~3s. ~he's

caugh ne

aLention ~r p:-o•p\ outside he it-dLstry. !r J~nuar.., N.:::::.. (-o-;ercor Mike -asley ar•pomtc:.. Shtcd;J< to t:te s:ate's flexible bc.ncfns dvis:-r;-- co-nmir-ce. The comrnit.~e

he. ps ~ ~t=lte clcvclop m_ main-

t<tr a Oe· illle :fr ::hs r:rogtarr for ,tJte employeD. "HR :•:CELi>.:. "<Vond-:: ·ful 20<pany tl· a we':-.:- pre u: .0 ha\~ l husine5S rartno:r5hip vith, sJ:'.s -:Jnirei Churn's Fer::gle. '::he rn ::s3ior:a rc:lauo-shiJ

#1 DAILY FEE GOLF FACILITY I CHARLOTTE Voted Charlotte's Best For The Past Four Years 26 Ac re Lghted PraGtice Complex • PGA. and LPGP. Prcl Essiona s :::>ffe r pers ona and grou p instruction for golfers c·-= all sk II le'IEis. • Ne·w co·.. ered teeing are:ts REGENT PARK • Pract'ce ilemb3rs fi r:s available GOLF ACAD El'v~ Y Turnkey Tournament Administration Spend mere .ine wi-:h your guests 15 Minutes From Uptown • 1-77 south to exit 90, turn left So 1/2 mi eon US 2 , tun 13ft at Regent Park.


.,,ith 3<:rta:-a a1d J-er staT is fi ltd witt opo::nt:.:S~ and in·eg-it·· I

thnk the world c•l her anc 1e1 s1aff." biz

A1drea CXipe '5 a Charbtte-ba5ec' fr=EbncE ,.ritE-

greater chcrl:ltte b::

ur Business is Golf 704.5-4 7.0023 • 803 .54 7.1300 • 800.671.5550 july 20)3 21

Woodward's vision can be ncriJuted to an

cr ance lorshp

C•. L' l'~C

unusual combination of im.J~~e:.sive aca-

re::a113, -_ w<.s


demic achievement and del pimmersion

bt:caue · t w:tSr': ft.r; develo::ed l



:=haik:tte. He to


C1arbue S3.N

br cur graduates to stay in

:r ar· :· te <nd

the surrounding areas.


a: i'l •=h<.- Oll:,

Charloue as its third Chance c in 1989

ard I w;nted tc• -vcr -: b<:- --ffi d .,-ith

Using Rescu-ces Wisely h 200J, rre citizens of Nonh Carolina

a\er serving on distinguish.::c... !anlties

itO: cusi<ess eadus t: recog= that

·; o '!d for a $"\.1 billion bond referendum

in private sector business. HE jDined

including the U.S. Air ~.C.

Fore~ ~.cademy,

r.uge an .J u rl.


"JOtE ll

i-Jr H

r:c ter:ti<.l "

State University and :he Universit}'

of Alabama at Birmingham.

VloJdwrr::lp ace:; or t;,r: C1Tlp'1>

ln some of his most va lu.Jl:le work



let •J[


se:r"'t." ns loc:;d c tizell!:. :Jf

th 3 ac=nisunn~ vor::; wiJ] 1) hvng

experience, Woodward usee b; doctorate

'ct.sto-n~ ts', ~ran, b~U.:vt

the ll.ISto-ncr is

in Engineering Mechanics l•J .c<sult sev-

a cf he

eral years for Rust Engineer:n;g Company.

cuos..n,; the =ch·::ol ::,ut \Vcocwa-rc sqs

an international engineeriq; <.nd con-


struction firm. This positicr

~. :>lidified


:1~ ·i..t.tioo




is r1r tao · -zrr:>-7." ·'"'1:le nnst

irrpottaT co•cq1

in~ ~

nl c JlSI"l JtiJ1

u<ion of his enginee ring d.oc "J.ine and

is he W·• rd '1·ubl •:," ·- c .>p·a

business expertise. lt also ailc-A-ed him t:>

.s be:re n;_>t just t•· ed.Jca..e 11e Etud.=:nl5 "-d set L1~ro lor ·~e

keep his feet planted in the pi·,ate sector. A:cordi ng


Woodward, "Th o ::JOsition


'lie 1-:Jve a h e:n y • .Jrr.nit-

required me to interface bet W:::Cl :he

mcn . . o nalc s .ue hi our

engineering plans and the "•r..l3 analysis

•n the b : o.t

of projects. l spent a lot of tire




.h<.t ReTe pmidin§ tcp-=: : !-. 1 .el cc:ud :::tp nl fo-

h::: Universit> of Alabama, serving as dean cl ~ngineer­

'Icrth c::3-oli"U- ve .nested

Woodward returned



•1f locc.l .r•::.usn,,, u.d

C3pital expend iture analysis "




-he c:ti:zeo: of h~L'

ly i1

1rd t - c onus..= oo us to

ing and senior vice presidera. A Academ tc

mccke 3urc wr are cor_ ·ibutiflb. b<::-< i 1.c

Affairs for five years, before ac:~pting the

ti-c. loo:a·


july 2003


'::cucation Improvement. Of

w orid


OOC .square feet


the campus,

incluc..iog l8C•,OJO squa re feet designated !.Jr science and technology l:u .di.lgs that ....ill support and enhance

-::-re Ch.:~ - Jo

te :Csearch Institute. The insti-

tut.:: foc.lSe~

or ·hree programs:

O~clectrmi::: .and


Cclln_ nicali JCG, Precision Metrology and


'Ul'- C C uri l.te

to ,go


tn:: · . :=.192 Ttil .·Jn is currently being used

till:;:-eb;ll3k:in;:: it


-=- h~sc

res~ :: d-ed

ani designed to generate talent


programs were thorough!:;

v.f feed :titectly back into the state

::x:cnony VVit1 North Caro lina's preemi-er:.:e ir the §h:.s fiber market, ItS numer:u~

b<n<ing il3titutions relying heavily on

xcJri y, priJa:,: and systems, plus textiles, -,alllt.Ktur ng a1d the motorspons indus-

-y. it


evic...eol hat the strategy for UNC

:Ju-lc•tte's Expansion was methodically en§l-1c-2red o 11.; area.

greater charlotte biz

Woodward points out, "With these programs, UNC Charlotte is optimally positioned


provide the finest education, and

walt to thare the experience of building

operating optimally"

sonethirg imponan:, to have their intellectu-

UNC Charlotte started three Ph.D. pro-

al end pELsocal vi.sion influence the character

grams in 1994, and has expanded to eleverr

the finest candidates in their fields, nation-

of •he urivzrsity, the intellectual community

to date. lL has awarded lll Ph.D.'s.

ally and internationally We anticipate that

and the JE:gional community."

'Noodward anticipates increasing doctoral

this will feed directly back into the regional economy"

0:1.e: Jf t~1.e ways that Woodward sought

offerings at the rate of one program per yea-.

to ncEa>~ the stature of UNC Charlotte on a

Woodward has spent a lot of time

nati :mal :;:::Jle was to introduce doctoral pro-

developing UNC Charlotte's size, programs,

grc:ms. In fact, he credits this as his most sig;~o:complishment ,

Raising the Stakes Critics say that overemphasizing -esearch can dilute student education due

amenities and buildings to nurture its

nit cam

vision. In addition to the three buildings

ch:a]eng-ug. "Financing doctoral programs is

ro the redirection of resources and faculty

wi thin the Research Institute, a humanities expensive because of the resources

Similarly, many disagree with the idea of

building, an admissions building, a College

ne·:ess3t7 to run them- the equipment, tech-

education being run as a business,

as well as his most


of Health and Human Services, a new stu-

no.ogy zcd project funding. However," he

.hat learning should be undertaker. as its

dent union, a formidable College of

ad:l.s, "1.1..Lho·_n the Ph.D. programs, we

::>wn reward. Woodward maintains. "!thin\

Education building, plus parking and facili-


yo u run the enterprise as a business. You

ties management buildings are planned.

to 3Uppc-rt the economic development of

plan properly, invest your resource3 in coo.-

Add to that a chancellor's residence, alumni

Cl:- arlote. ·· Sec_rring apprcval for these programs i~ nc easy rask. Adds Woodward , "The review ofPh.D implemen:ation must be approved by the Foard of Governors for the North Ccrolin: Unjversity System. It is my

cert with that , hold people to high stan-

center and residence halls, and that's a lot of bricks.

Expanding with Growth Chancellor Woodward works diligently


have the research base necessary

dards and reward them when those standards are accomplished. Then , you undeJgird them with an efficient management system." Woodward continues, 'This in no we-·>

to secure funding and continue planning the

re.>tJOns. b:lity to assure that we select the

detracts from the core nature of th ~ univu-

programs and facilities to serve and enhance

q:;ht pcgrams for proposal, to submit

sity, which is to discover and communica.-

the experience of the ever-expanding enroll-

conpering justifications for approval, and

knowledge. Research is the discovery,

ment at UNC Charlotte. This year the cam-

to see tb3: cnce they are created they are

teaching is the communication. There is •

pus will accommodate more than 19,000 students, and enrollment is expected to rise to 25,000 students by 2008. Compare that to the 12,500 students at UNC Charlotte when Woodward started in 1989, and the need for expansion is evident.

Your partner fro111 the ground up.

The improvements are not just for the studems, however. Woodward explains, "This expansion is significant on several scales. One, these projects demonstrate a significant

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commitment to the community Two, they help provide a larger pool of talent for local industry And three, and very importantly, the new programs and space enhance the prestige of the campus, thereby making it more attractive to faculty talent." He adds, "The bottom line is, you have to be able to attract good people. We compete nationally for every faculty position we have to fill. Last year we had a net gain of 50 faculty members; this year we will have a net gain of 55. If you look at our professors' qualifications, you can't help but be impressed. Our faculty members have superior credentials, and many of them choose this university for its vision and commitment. They see that UNC Charlotte is an institution growing in size, programs and prestige. They

greater charlotte biz

july 2003 25

no connict between that core activity and running an efficient business."


have the right • m1x or your nest egg? 10 v

ll is difficult LO argue with this. Since Woodward has been chancellor, he has secured significant resources for U C Charlotte. Though his efforts the university's Silver Anniversary fund raiser garnered $32 million- twice the university go'!l. He has raised millions in bond issues and appropria-

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tions funding, and most recently has meL $90 million of a $100 million fund drive over the past three years. And he can 'show you the money'. Among the results of his fund raising efforts are the James H. Barnhardt Student Activity Center, lrwin Belk Track and Field Center, the doubling of the Atkins Library and doctoral programs in Mechanical and Electrical Engineering, Applied Mathematics, Biology and Information Technology, not to menLion the "master plan" for the current

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BOO 444.133:'


Not FDIC hsuro:d.

Mo bank - ttt.



704.553.3 00:•

M•~ o~c



He also laid the groundwork for a competitive intercollegiate athletics program. UNC Charlone is now a member of Conference USA, which has garnered UNC Charloue national exposure. "Athletics are the most visible university activity to the


public. lt's been said that 'Athletics are the lens though which the public sees a university' It is essential that we build and maintain a successful and honest athletic program, as it puts us in the spotlight and then reflects upon the whole university." In addition to the buildings, programs, athle tics and faculty, a consistent management style has also enabled the university to complete a totally revised General Education Curriculum. This revision was a major accomplishment, which required each department LO reevaluate its own curriculum. For the project LO be successful, a great synergy and cooperation was needed in what is often a very combative arena. Each department fears losing resources, especially funds, LO another. To final ize this objective is remarkable; Duke University attempted it five years ago and evetlLUally abandoned it.

The Budget Bear lL is certainly no secret that the currem state of the economy and deep state budget cuts are taking their toll on public universities. Yet, Woodward remains

greater charlotte biz

steadfastly focused on the task at hand. "The current financial difficulties will in no way impact the scope, vision or commitment


our master plan. Our plan is

the right one for U C Charloue. It may be implemented at a slower pace than we had originally anticipated, but we fully intend to become the next major publicly


funded research university. " He adds, "There is, interestingly, a posi-

Attorneys at Lm!'

tive side to budget cuts. Of course they are bad, because they are cuts, but they also require you to streamline the processes, and eliminate unnecessary expenditures , which increase the operational efficiency of the university. By focusing resources and increasing efficiency l believe that we have

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effectively minimized the impact of the budget cuts. " Woodward admits to some sacrifices , "We have had to increase class size, and we have had to reduce the number of sections in some offerings, which can make meeting graduation requirements more complicated. l am worried about this, but

227 W est T rade Srrecr • Suite 1500 • Charlotte, NC • 28202 • 704-:. -;-"2-(322

l don't believe there has been any permanent damage. However, if these cuts were to continue l believe we could begin losing our most valuable asset- our faculty. Faculty talent is highly mobile, and UNC Charloue educators haven't had a decent raise in four years. " Woodward maintains , "If you can predict your financial situation , you can manage it. We have the highest quality, and strongest strategic planning process around . By making our own predictions from our own data , we will work


fend off any last-

AmerftrustWTay. A Better

ing damage. " Turning back to the positive, he adds , "Right now though, there is a very high degree of morale on campus, and the general attitude is that our expansion is making the campus and the institution a place to be proud of, and a place people want to work. The growth is a symbolic com mitment to our faculty and to our city that we are going to answer the call and become a national leader. UNC Charloue will be a distinguished university that properly serves the needs of the citizens of North Carolina and Charlotte ."


Susanne Deitzel is a Charlotte-based freelance writer.

greater charlotte biz

': 2CC 3 27

Deborah Clayton, executive director the Charlotte Research Institute of the University of ~orth Carolina at Charlotte, in an on campus lab.


by lynda a. stad ler

''Doctoring Up'' the University UNC Charlotte Affirms its Classification as a Research Intensive University Through the Charlotte Research Institute Her genuine enthusiasm for Charlotte's initiative to build a globa ll y-recognized research facility is infectious. After a few minutes of conversation, it's apparent that with more than 30 years' experience, Deborah Clayton, executive director of the Charlotte Research Institute, has the intelligence, know-how and network to help bolster the University of North Carolina at Charlotte's research opportunities, partnerships, fund raising and image. The results, she's confident, will have a dramatic impact on the local , state and regional economies in years to come. Already an active and inOuemial research facility, UNC Charlotte designed the Charlotte Research Institute (formerly the Charlotte Institute for Technology Innovation) "to accelerate growth of research programs at U C Charlotte in focused areas," explains the un iversity's Chancellor James Woodward. 'These concentrations create opportunity for economic growth in North Carolina, and especially Charlotte, wherein we can compete nationally and therefore internationally at a Lop-notch level." Building imellectual capital is the university's fundamental purpose as a public institution. He also views it as their responsibility to help "give back" to the community.

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Clayton is charged with leading the endeavor to promote and obtain community support for concentrated research efforts in three key areas of technology precision metrology, optoelectronics and optical communications, and eBusiness technology. The Institute is fueled by a $10 million gram from the Duke Energy Foundation, as well as support by business partners. It is a result of the Charlotte Chamber of Commerce 1998 initiative, Advantage Carolina, developed to help Charloue capitalize on its growth potential. A community study conducted by LCF Kaiser and consultation by provided by McKinsey & Co. determined, among other things, that Charlotte had a need for a major research institution. At the time, Charloue was the largest metropolitan area in the country that didn't have a research institution within 90 miles. According to Clayton, U C Charlotte has great potemial to build on its strengths in the areas of research and developmem activity and is poised to become a household name in research excellence. The institution will work to attract research funding, help coordinate interdisciplinary and collaborative research projects, and serve as a resource

for local businesses. "I am familiar with many universities and feel that UNC Charloue is unique in that there is a real sense of community, a sense of working together to get something done ," she explains, describing her job as "a combination of the most enjoyable aspects of every job I've had. " Since taking the position nine momhs ago , Clayton has been at work assessing and building the infrastructure of the program , as well as establishing ties with local, state and government organizations. "The faculty here has extraordinary talent and I couldn't ask for beuer leadership from Chancellor James Woodward and interim Provost Wayne Walcott. In addition , many of my colleagues have offered advice and assistance. These have helped to create a very efficient and effective operation. " Additionally, Clayton has already collaborated with the College of Education and College of Health and Human Services on a few projects. "Collaborative activity provides the structure we need to imegrate all disciplines and work together to create a preeminem university," she poims out. "With the support, emhusiasm and commitment l've seen from the university management, the Institute's >

july 2003 29

board of directors and the business community, we can't help but succeed ." Clayton was recruited from Argonne National Laboratory (ANL) (U.S. Department of Energy) where she was the manager of operations for the Office of Technology Transfer. Her experiences in four unique cultures- universities, a start-up company, a large corporation and a federal laboratory - have proved valuable in building and leading successful teams , yielding impressive results. For example, as assistant director of the Electron Microscopy Laboratory at the University of Alabama , she expanded the research and teaching facility into a multidisciplinary, state-ofthe-art laboratory She also established a technical consulting program to supplement existing funding, which increased revenues more thanlOO percent in its first year of operation. As co-founder of a precision electron optics company, she managed technical product development activities , which resulted in three prototype instruments and a multimillion dollar contract negotiation with a major semiconductor consortium. At ANL, Clayton managed an aggressive program to transfer Argonne's technology to the private sector. She also served as program manager of the Office of Science, Laboratory Technology Research Program at A L, where she planned technical program activities funded by the U.S. Department of Energy's Office of Science. During her tenure, Clayton garnered $79 million in collaborative research funding , as well as positioned A L as a leader ( 21 million) in the American Textile Partnership , a $100 million federally supported initiative; instituted the Technical Services Program with the North Business and Industrial Council, a leading economic development organization; served as energy research chair in the Federal Laboratory's Small Business Initiative; and introduced the concept of a multilaboratory national database at ANL, which was instituted in March 1995 . "My life has been dedicated to collaborative efforts ," says Clayton. "I feel fortunate to have had experience in many professional environments, which gives


jul y 2003

me a unique perspective on how several oftentimes disparate groups can work together. " During her career she has developed a strong network , which in the research business, is as important as it is to conventional industry It's still all about "Who you know. " This network , she says, has already helped her begin to organize specific programs, such as student exchange and faculty exchange programs within the Institute, as well as provide useful contacts to help her identify viable research funding.

Establishing a New Level of Research "The findings o: the Kaiser and McKinsey studies made it obvious that UNC Charlotte's achievement of top-level research status is essential for continued growth in our region," says Russell M. Robinson II , sen:or partner with Robinson, Bradshaw & Hinson, innovative technology initiative "champion" for Advantage Carolina , and board member of the Charlotte Research Institute. The opening of the Charlotte Research Institute and its activities reaffirms the university's 2000 classification upgrade to "Research Intensive University" by The Carnegie Foundation, an organization that ranks and classifies institutions according to their degreegranting activity. The "Intensive University" classification is granted based on a school's awarding of at least 10 doctoral degrees per year across three or more disciplines, or at least 20 doctoral degrees per year overall. UNC Charlotte's goal is to achieve the highest classification level , "Research Extensive University," in whicl:-. it must award 50 or more doctoral degrees per year across at least 15 disciplines. "The enhanced ~ctivities of the Research Institute wi ll attract additional students in more dis: iplines giving a basis for more doctoral program offerings, " says Robinson. This past ovember, ll Ph.D. students and seven master's students were admitted to the Optical Science and Engineering Ph.D. program and seven students were accepted at the master's level for the Applied Physics program. "These degree offerings are obviously filling a need and are

enhancing the university's research programs , which , in turn, makes them more attractive for state and federal support," explains Clayton. This level of research will not only provide innovative solutions and products to industry, but will also develop a new generation of skilled technology professionals who will be attractive to potential companies looking to expand into the region , points out Robinson. "We need to be able to offer an educated work force to companies , since filling jobs with skilled workers is a key consideration for them when deciding where to locate their companies," he says. UNC Charlotte's strategy for building its research potential involves enhancing the assets it has, specifically the areas of precision metrology, optoelectronics and optical communications, and eBusiness technology. Funded as part of a $190 ,000 ,000 general obligation bond issue by a $92 million referendum bond, a 100-acre site located along U.S. 29/North Tryon Street is being developed to build three facilities to house laboratories and work space for the study and research of Science and Technology, Engineering and applied optics and physics. ln addition, part of the Institute campus will be dedicated to companies who wish to establish R&D operations to be in close proximity to the Charlotte Research Institute.

Three Centers Key to Institute Success Subatomic measuring machines , secure Internet-connected handheld devices, "smart" houses, voice and iris recognition. These sound rather futuristic, but the technology is already here and is fueled by research within the three centers of the Charlotte Research Institute.

Center for Precision MetrologyDr. Robert Hocken, Director Developed in the late '80s, the Center for Precision Metrology is the oldest and best known nationally of the Charlotte Research Institute's three primary research areas. lt is a

greater charlotte biz

National Science Foundation Center with an annual research budget exceeding $1.5 million. Precision metrology faculty and students measure or develop manufacturing processes for items as small as an Intel computer chip and as large as parts for a Boeing aircraft. The center works with 10 corporate affiliates who fund core research and also contract for proprietary projects. Affiliate members include companies such as Intel, Boeing, Caterpillar, ational Institute for Standards and Technology and Lawrence Livermore National Laboratory. Center for Optoelectronics and Optical Communications Dr. Michael Fiddy, Director Although courses in optics have been offered at U C Charlotte since the late 1970s, the Center for Optoelectronics and Optical Communications was launched just last year. Faculty in seven different departments- chemistry, computer science, electrical and computer engineering, mathematics, mechanical engineering, physics and optical science, and software and information systems - are engaged in optics research that generates nearly 3 million annually in external funding. The state of North Carolina, at the request of the University of North Carolina Board of Governors, has committed $250,000 a year to UNC Charlotte for research in optoelectronics. To broaden U C Charlotte's and Western Carolina University's optoelectronics programs, the two universities formed a partnership in November 200 l. Additionally, last june the two universities and Clemson University, with the pledge of federal assistance, formed the Carolinas MicroOptics Triangle to make the corridor between upstate South Carolina and western orth Carolina attractive to major industries that manufacture optoelectronic and photonic components. Since 1995 , UNC Charlotte optoelectronics researchers have licensed 15 products for industry and created four spin-off companies. Since 1997, they have disclosed 18 inventions.

greater charlotte biz

eBusiness Technology Institute Olin Broadway, Director UNC Charlotte's eBusiness Institute is the youngest center, established only in May 2002. Committing $1 million each over four years as charter partners, Bank of America and Wachovia Bank have contracted with the university to address new business solutions across a variety of applications. Special emphasis is being placed on data security, privacy and cryptography. Drawing upon the resources of the colleges of Information Technology and Business Administration, the institute will examine ways to make e-business more efficient, consumer friendly, innovative and secure. Increasing Visibility through Marketing Clayton admits that at this point, the activity already underway at UNC Charlotte often goes unnoticed. Her plan is to change all that. "We are planning a targeted marketing campaign that will bring our name and research acumen to the forefront," she says. Initial efforts include inviting the business community to seminars and programs and addressing the needs of small business through collaboration with the Small Business Innovation Research ( BIR) program and Small Business Technology Transfer program of the Small Business Technology Development Center. Short-term goals Clayton shares include the continuation of a visiting scholars program, the creation of a distinguished visiting faculty summer program, the establishment of a post-doctoral fellowship program and initiation of a Federal Laboratory student summer program where UNC Charlotte undergraduate and master's degree students would work with scientists at Argonne Laboratory during the summer break. "Anytime you have a community event mixing corporate, academic, and government research leaders, an opportunity for networking and identifying collaborative opportunities is presented," affirms Clayton. biz,

Lynda A. Stadler is a Charlotte-based freelance writer. Additional contributions by Gina Carroll Howard.

jL I}路 2003 31

B. Davis Company; and David Dooley, president, RT Dooley Construction P{ctured in front of the Hearst Charlotte.

by ken allen

Seek out any successful businessperson for advice and one of the first things you will likely hear is, "Find a mentor. " Successful people know the advantages that come from someone with more experience who can guide you in your professional growth. That is all well and good on the individual level. But does it work on the corporate level? Especially in a highly competitive industry like real estate development

time , the Walter B. Davis Company


Number of employees: • Number of years in business:

assumed the contractual obligations or Davis jackson. It was a very rough j~ fr•t me," Davis says. Between the Philip Morris jobs, sen.:: work on the early phases of Gateway

and construction-is there room for one company LO help another? For the Walter B. Davis Company, the answer is a resounding "Yes!" Through an innovative arrangemem with two much larger fim1s - Trammell Crow Company and R.I. Dooley- the Walter B. Davis Company has been able LO move into the big leagues of Charlotte construction.

Park had a realty division and we worked with them, building spec houses," Davis recalls. "We had three properties in Mint Hill that we were working on. "When you're building a spec house, the challenge is LO get it built and sold in a reasonable amount of time. We were blessed that the realtor worked vety closely with us. When we were neating the completion stage, she was able to sell it. We

Cemer, some affordable housing for th2 city of Charlotte and few other project= the Walter B. Davis Company was able o keep busy, but not really grow the wa} Davis wanted. "We would bid on bigger jobs, bLL \.'C really didn't understand the bid proce~::, and we didn't have the experience on he bigger jobs," Davis says. "It's hard to gel the experience when you don't have tbc experience." And then came the announcemert. that the Trammell Crow Company wa c.

The Walter B. Davis Company was started, logically enough, by Walter B. Davis Jr. A Charlotte native, Davis earned an accounting degree from orth Carolina A&T University and worked for several years for Arthur Andersen. During high school and college, Davis had worked for his father's brick masonry company and learned the basics of conLruction. After a little over three years in accounting, Davis felt the urge LO stan his own business. "I grew up learning the masonry trade," Davis says. "It seemed natural to combine the accounting and business skills I had with the construction business that I !mew. And I built on that. " The Walter B. Davis Company began life in 1988 as a builder of spec houses.

did the houses one at a time." Davis continued in that fashion, albeit with large houses and some cusLOm work, until1991 , when he teamed up his friend Leonard jackson, to form Davis jackson Construction LO do commercial work. Their first job was as subcontractor of Fluor Daniels to upfit 15,000 square feet of space at the Philip Morris plant in Cabarrus County. "We had one month LO do the job. We finished it a clay ahead of schedule. So they rolled over and gave us another contract. And they just kept rolling over to new contracts for lO years," Davis says. But shortly after the company began, disaster struck. jackson had a fatal accident while in the mountains, and Davis was left to run the company alone. "At that

developing the biggest center city construction project in a decade: the 4 7 -s o ·, Hearst Tower on onh Tryon Street. Trammell Crow Company is resp ·:-Gi.ble for a large portion of the nation wid~ real estate needs for Bank of America, including everything from developme1t lu project management, brokerage and facil t:y management. Some of the developme-.. work is relatively small in size, such a5 constructing a bank branch. Othet pq ects, such as the Hearst Tower, are very large in scale. These projects require L"le coordination of scores of contractcrs and subcomractors, all of whom have to nz...'t the demanding specifications of the nation's largest consumer bank. "The Hearst Tower is second on l;- t>J the Corporate Center (Bank of Ameri ~J'> )o-

greater charlotte biz

"At that time, Merrill Lynch in South

july 20C3 33

=esu PC:Li-desif.I1ed he3dquarters buildlg) ill to:rms of its :xofi~e among o Tice •Jwu:: in Charlotte ar,d its standards are o>xac:~ " says Cun Grantham, Tra:nmeJ •::::rov Cc mr;any3 a iar_c~ dire::tor GJr its ~nl J · '\merle~ ac::ount. ,!,1 the onset of the Hearst Tower IXO~C:Ct iD 2000, Trcrnoell Crow C•mpar.y tq::p~ F.T. Dociey, a construction compa~i \\.i: t: 26 year" of ex::J~rience on :- umerc•.lS p:cj<.cts thrcughout the uurt:ry, to l:::e the 6eneral ::ontr:lctor br e:D,00D sqmre feet of bank occupied !:pau nnmell Crow Company pl:mned t::• ar:r:-=>.lC.:l the 3pa:::e up fitting in two pT~c:ts , one for thE tnding floor and ~ no _ r lor the §entra· dfices in the tow->...r ··.v~ have wxk~d ·Nith Tramm: ll Cro"" Ccr1p:my for on major oank b ~~cl::urters ini iattves, and we under.srnnc. _hE need for hgb quality on t ght l· .1d~t," says David Docley, a eo j'' E vice pesider:! of R. T. Dooley. ''Tr:uLTe.l Crow Ccmpcny looks to us to §Lt th ~ scrne high quaLty work from our J=anr-..r:. 1s we gE.t from our ovm er:ploy::::s ~JlxJrtractcrs and ~ppliers. That's o-J} cvay a p-ojEct li.J.:e thio can get :':<me <•:::- imc and on l::udget." D:l \i ; had rret -::>av:.d Dooley a few ; bn ::~ and took the :::>pportunity to ~all firr_q:: a:1d ask 3bcut the He3rst Tower pm_e.:1 "1 caJled David. We talked on the ll ep:1.:Jnc:: wd l ~xr-ressed my interest in '\ot k..n~ xith him en · he Hearst T:•wer," Ca\iE 5")"3.

Meanwhile, Davis' persistence caught the eye of Rick Smith, vice president of Trammell Crow Company for the Bank of America headquarters region. Smith knew well the bank's corr_mitment to developing minority and women-owned businesses, and saw an opportunity with Davis. "We wondered 'How can we mentor him, how can we ~velop him, how can we improve his abihty to grow his business7" Smith says. Smith turned to R.T. Dooley. "l thought, if we could partner Davis with R.T. Dooley, there was a lot that Davis: could learn," Smith says. "R.T. Dooley does an excellent job anc has a lot to teach." R.T. Dooley wa3 thinking the same thing. "We saw the Jusiness climate changing," Dooley says. "lt was getting a lot more competitive, a lot more challenging. We came to Rick and suggested that perhaps we could tEam up with another company. ot hand holding. But sharing the process, learning from each other and working together. " The two men agreed that the ideal candidate was the Walter B. Davis Company Davis was realistic aJout his need for mentaring, and enthusia3tic about working with Trammell Cro"" Company and R.T. Dooley. "This gave us a chance to see bestpractices up close," -::>avis says. The project was not entirely altruistic. Trammell Crow Company and R.T. Dooley are constantly on the search for qualified partners who can help them

on the kinds of high-impact projec:s tl:..ey handle. By bringing the Walter B. Dcvi3 Company along, they wodd be creaiP-g another partner whom they knew cruU work up to their standards. One of the things Trammell CD"V Company and R.T. Dooley showed w~ter B. Davis was how much work goes m before the actual construction brgins "You've got to know the ins and :JUS of building management, j:Jb site reg.llations, the bank's regulations, TrammEll Crow Company's project managers, Dooley's project managers. There is a whole host of people who come into p::ay." Davis says. Trammell Crow Company and R T Dooley set out to teach Da·vi.s those thiugo and more. "We worked with him on how :c qualify subcontractors, what goes on .at a pre-bid meeting, how to put together a realistic construction schedule, wha: e\.els of communication are necessary," say.; Dooley. Confident of Davis' ability to leao and learn fast, Trammell Crow Comp:~IJ· and R.T. Dooley moved Walter B. Da-is: · Company straight into the big league:;: up fitting six floors of the Hearst Tower, a total of about 120,000 square feet. "lt's a big job and we've had to learn a lot to do it," Davis says. With the help of Trammell Crow Company and R.T Dooley, Davis won:e::i :he project from beginning to end, fran




3 <1

_L.Iy 20C3

greater crarlotte biz

iey pa; o ; tl:.e team." Davis s"-ys.

a .: ::ena.nly pursuiq;rr:·J ~e coa:pl,.<(

L<: snb ::-...~ttc.l revitw proce::~ th~O:lU?,~' 51.:-.,_

are a

co-..~ c:.:or s ~ le:::tion

"They cc:-.t::"i't:ute greatly to :hE 31.:co:ess

po_eco : md larger pre_ects wiL< ~la: we

of any p~oj ~:: oi t:u.: calibe ~. "

he:-~ l~rnec.

b:~:}.:; v;:.!d)fo

to wor~·ing ·Ni:t. the

for such thi- gs



As ;or T-ammdl Crc.-.•; Co:tpar:o,

The smxes:: of the partue:rs:<ip

~ nc -:bo1 ~ :;.

at Hea-s _Tower, ' Da\.is says.

was app~~ert ir: ear 'f 2003 . -.v~n

fre? ar.: pleased or. s;:·.::::-a~ lev :is ..- -e

Walter B Davis delivered h :s Elocrs

:lo\isCoo:e:; partr:ers:'ij: ?rod·Jced ~ xi

k·- ::_:cc.:::s." :>a·ds says cf hi> educatia::n ·'TI-c e.el of comm_nica:i.::J.s ,

on time ani •::Tl bud set. "He :::.a.= b~coo.e our partn:':r in

-eo.ults k·r

he :l'am "'-O-k , the numl::~ r of p~o?il:: · o :i:~l "..'~ t<, are all at a higher _;:vd

every s:::lSe cf the "WOrd, " Dooley s3ys.

.Jrmtha-n says. "A.>d "'' e now tZ\·e ir

"He lear:te•:. from •;s, and v..e karn=d :'rom h:m. "


c :e>e ~ommunicaticn wit< C•)T

o .~ucticn ~earn


is a m::c.jor fc.cor

::n c.. C• : lil:e this. " =•z·r s learne:l that h~ success

The :=a:turshi? 15 so strong that

4r '"'



at Hear=! T:•wer.

car c.all on for JL- ?J.iec~. I lus r:ally



well fc.r -=-·. oxe~.' b'

~.T. Dool ey

_:;o be .:1irx. b_t on the ver.d :Hs thJ.

.;uccess:uily :Brme-e· on o .re · :or?orate

<=n N ::n i> a Cham~lxioed

work v..ithin :he Cb.rlotte tegi.::m ''VI'e

'r=e/aro·:E vYriter.


mel W1 .:::r B. Davis havE

_- E -r::::c.ou; the bank brcugh _ c- bo;r:c 'Th;: SJ!xor.tractors .md s




~~Yt~.t-1tt lruh-ti~

-J:--tt5Dir£\ho-wU ~i~ :s·~a-:er

chc.rlotte ::liz


-.1-"a..ter "2. De. vis an•Jt·-_::r strong •: o-rpc.n

X'J_ndec. <ot just on the: suxc::u ac-1:: .:ubcomractcrs dealt with a = wer


of all the b :""lks~errt3rb~.ed, "

C-h arlotte's

f Project lanagement . . . ea::: ng '-'ompc:: tes Th-oJgh Bu;iness Process 1nd

echn::J og:!"· Chun==-es

aging mu"tirrillion-doll:r "Jmj

Fr~id ~ nt:

Nt-rbE - cf EJn~I<J]E~s : ·e~ ill Eu~. re:;£: WWJJ.t:rJjeC :1 gr~.(~

1- ~on•;~-:sajoc

ci5-e in

.vri :1 t:areJ. ·vcls.uc i:- 3= ::'.zr·c en_; S."l~ i3l<:rk> :arc :t:l~,. aa.:.

L~:;rc-H.i: s·_cc - ctl ;, ve .,· ~rh.s " -o-i . !.=; 3 n;attc:· r:: · f:.ct, L xc=ne~ L -"l,icus r:or -::.t:r qL·ck-

1? :h£ 30!Ie :ic£.=:n Lll•

rat~ W<'StE

::>f ;.r:y k-::-::.. Duno§ Lie CJ"Jr5' of r : ny yec. ~ ~ o::: :na-:-

greater cha- ctte ::;i::


wi Li:1 the

banki:Js i:JdLstry, MclsHc hd ::>een a 'Nitne5s to numerous "Jroj=:ts th3t di::l. I OL rea.ize L"1'.: desired returr. •Jn inves;..T =n· rl..te to 17lS:.:d resour•. es An:i ccnsistent w ( - her t c k ~ -charge perso:-n\i·y, ~he der::ided t::J c.c =or-t~. h . g abc·ul il. As with the p ·ojects s:·.e -;;es r-Le:~. nJ and ex er:1al changes alo:-ng ~ ~ way .u:lcand signif.cant h ci ng .r.d :.) \"er:oming these cha.lerges has ena.J =d 'klsJac ·o b=cor:E a s:81Gcnt lea•ler ir. - hcrlo .. e·s tEchnology o:::mrnmity n :l sr·rng sur:p::J ncr o f tedmolog,r growth. In 1998. :vtcl.>aac la-:rnchj PDJCC. Manag=rs, Ire . Oxrati~ fwr an offi:.: oo >

jLiy 2003 37

Son h Ir~:- ~treet Charlo~:e-base:d

fac:ors Pr~e:rs m<y fai.. at t!-.e

::omp<. -y le:..d3 clie:Ls th-ough

g;.t:: b~::au~ tis n Jt cle:a- what s to be a.:c-mpL5ne:d ar d ttere are 10 me3.;u::::me1t; fer prcojec goa1s aftc:r .:·:n;>Li:io:J. Comp<.n:es may fxus on _he prc_i~c: l.U.ilage-nem Jf te::h.nobgy _niti,ti--cs a l.C ooe sight Jf tl-.: busines~ ~ ran:;fOf:~t o 1. that ro:sul 5 frco1.1 th : se :::ch1c..::gy t rjtiativ~s C::mm_ nica ~wn ;,in p21.ticiJcr.ts sLc"i a; sponsors. ven~ ::.-:-rs t;:;::m m::nber:;, cu; .omu5, ac! my •Jtb:rs irr.p3.Ct~d ·Jy :1.e re~ults ()f ::- e pre:. cct -n t at o~e oa:- bre<:: k do"\·n, 11ak-n§ t :l ff cu:t tJ ass.::ss p:ogreos, .53l.:es, rs~·:s. ?Htici:>aticn and en.s<-6e::nem c =!eam meml::ers. hadequne. -esc•urcz; nu; be a! ocat~ to the p:rojc::t r..:sd.:i:l§ i..1 temu :ne"ll.Jer~ th<.t are o\·~:-coo..T . t.e•i o.e :-'-'·oHed, ·..mski led <.:-.d nn.:o:ble o r:roduce : h~ des r~d ~e::1.:ts. Qua_iry stanrlad; ~md :netr C5 l!G} J.c:>: be n e,gr~ tcd irL•J thE: proj xt from th:: sta-t. 1esul ir.g n expw,i\. e n:;;y.rk 1.a1. :::;m exc~ed L:e in·tid e-st c : the j:"Jject.



a - a te:<:hndogy chanse, and

:1's ~ts ::li:ILS ..vith :t:.aximizing ~e.urn on tleiL pre_ect inve3tmerus. Ylcl.;<.ac ar.c. he- tr:>ao 1elp .:ient5: determine the ~cope ::> - m iniu:tive a1.d p ~ r md ccn·ol. _te TLiati~ to ensure i· is ceo Jla.ed C·l. .ime 3l.d ~i-hi -, tuiget. Ahh Jt:gh sl- ~ >refers t-J manege a new pro_<:cl frorr tb.e ve~} beginning M : 5:acc anc ~r firT ha'P- deve op~d <. rqu l.ti - n a~ the , l!escu Team" for di.;rr~s""'d

p "Jj~cts. ~


policy b~ 3 .1c:es~,' s;:oys M::: ~ sJac. "lt rL:l} .:Jot alw ;s : e XJ.t:ficial ~ ~ o-ganizatiJls lJ n m<..?,e e.ery pwj::ct t:l~mselves. Gro.•th.. ch:m~ anc :risi~ ~ach ~e:pires sp~c~ll .e:ecl oa<ager:ent o-nd 11e PO ' d,- d"JL"' ·-..;...·,. ate


AN:I,ft)J\ Y::x- A HOJECT 1. ~_W:Jjcd. ~ ~ any t~mpora ~ 1 e"1dcavor t.Td.::Jt<.<c 1. _o cr<:;:ote a uniqw: produc :x· 5~\" c: D me~L - n objc:tive

or r":;o .;e a - wblerr. The Lm:iamental ::!3pE. .- ( en; pcojec .s th:n i. ias J

:id:-1 ti.c

:: e~rning

m:i a corclusi\·e

~ nd.


sinr·le defh tion 5:Uc.ioctb : apure:: th~ 11 ~ rimat..: pJrj:cse o[ Projec_ v1a.ruse:rs as ...,ell as _he personaLtr

o: :ts fcru1•. e·r e:. Ji:O:ic 1. : he n:l

and phn :tccoc.Ji-gb" vl.:lsaa : .exphins ""=-I- ere is §.r: H BtisLcrion h watchin;s t:l.e p:cgr:s c;: ::>f the proje::: as wdl as tr e :leH::l•)j::IIletll :>£ the t£3m nembers " ' l rr prol. :i .Jf the tearr:work and ~e l..JIT•)Vcr x prod...1 : tion ·Nher a pro_ie:ct .::ncs," s 1e coruhue5. ·· \Ve t:r.src: c: smo ~ th trars._tion <.nc c·n c _hr. ru x1 dient need.'


CALLI!' ::::, IN 1 HE <TS V:/l:-~1. si?,ri -ic:ml :icUars l:Ken iT;es ~ ec ir_::; j:TJj;:ct t2ev- ng or. :11;: e:ige :>f -,ilu -e Jrg:mizat o1s c·."ter:. ·urn tJ P:oje: Yl.lnaser:; to as:;ess i_ an:l trn ·t c.:"".JLrd vl: : S<~a::: gctheG tO',SE.the::a tec:n :1f CJ::JSJ .tant3, eac 1. wL1. a1. ·east 10 ye:str: .Jf ~-..erien:e in >rojecr m<.::lasement ~nd e<".JE.Li3e in the Sf• a -cas ne:::led fot the ogar.emcr.t H~r e-=-~?-oye he1clcJunL vJri ~ ; accorclr_g to the p<.n ::ula- c.rgagemerL and the IL.lrn.h:r :: f :_TO e:::ts re:- CC•:npany i.; rr...:m.13ir ~ at .:~ry- c r e time. 'Ths allc•v-5 us tJ >rc..,.. de :: ur ci:ient$ \--i:h e:xactly tl.e e>p~ni;~ they n :!e:l. ".Jrt:::iody ""'"h~n they n.~ed t an:i fer as lo<s a5: n..:y md il,'' sa}" tvclg.:~c.

-v'H'-' P •:::;

--s FPI

1:l.x:ao:'s : :-q:Jerien:::e with reg:uing :: istrt~5e•i

p re ects hc:s e-vicenc ~ d some ,-ery : rm _n p-obleTs thc.t !eJd tc

-:r::>Je:: ~s """lO 13lainirg c•n scherlde , ,ot m"e _::lg t ·Jcget, .:tnc not ddi\e ..-h::=t va: e:<p: oed. I - eft Lnct ecked, he p oject may enci in -1ilure.

Falure :5 Jf en tl.e tesull. of many

In sfte cf re .cu. pat) 's ":.<escu~ Te:orr." n:::uta.iJL, most o-ganizat.c•lli h::r~ ?-o.~t

11a..-ugers t:> like a ".Jrcje:<:t fr ; 11 o-ta:-t t::> -iLi3r~ The flo:ibk r.atL:-e o[ he:r w -·-k 0crce. tcg=ther -with h~­ or:ertise n crg1:-.izirg, 2.n.:i e;-.ecutin.:. large poj~ct irir ativ~s, ha:o a! c•Me:! -.r : to pJs .tic·n he- fir:n as dram3:ic.=. ly diiiErent fro:u corrpet.tors, re;ulti:J.g_LtJ. n.ln ~ r:•u3 :'lrfe anc ~i-

: .mt ~r.~agel11.t - ts For exa11fle, Ptc:,~ cl :Jan<.ge:rs ass~ · ~d "<Vi hom o - the ~z rgest

lJ .S.


~ di·,es:iture~.

and tetJil

".J -anet .:o:1so· .:ar-on:; :n 3UJ=port cf:.. :-r ajo- b:mk ac : 1i8l.c•n ar..:: rt.erger, c. ~ ·;elop:::d bm ~~es requirerrc.nts a1d t:osting Iletho·: -1o?,Y cor a rna_Jr te:<.Je:

comJ=any, J.nd c.uago::c a 5,(00+ ci:::;<t : p c icnt :; :r.:tiative bt a majc r i.:-surmce :orr -- m; includrru migrc cc~



: r2rhg a-_d retwo-k-

ing. Oic1t~.

ar<: .Jy:li t.:J Pn·jec

:t.1ana5crs and - -:1.5 . tJiclsaac "\.tth th:...r most ~hllengir~ iii iatives "Ou- e::>mj:a...""ly ~e:ie:d c·n


N:.:::lsaa( to m~ge e re of t1e: bigge5:t D..:JSt :cmJ= lex - -oj.~ct; ·Ne ev-:: had . ;ay.;

Di: < Han_~"'-' !Jrestde:-t. of

E:tnd::;hzw, lnc a = har_ot e-b1sed per:.-,-man: ~ i11pt:::-"'ecent and le ;. rnin.~ -~t:hnol·-gy coopan,r. • Jo o1.c ;:lse could h:;ve co~le _d hq;e prcj: : t ·nt.hir. .he lim ':!:! ime frame- ;.nd b·; c.get

- anmn~s

K3:-en was .vorkin.:;

"''il.h. 3r : 's just · 1e b~st in : l.E :>us in ss."



Bu Eve:n tb. best .:L the b..siness must be -ec:.dy to cbr the hu-.j[es cf z :l:argtng bu s.; cnvirorurc:nt. TI-e steady gr:)wth - Jt .Y1.ds3ac "N3.5 nur u::-ir~

wi :h :::li~nt~- kc: D<.:U-: of /-:1erio, \'v-c:.chcva, INF .: -\1?-:::<, ::.andsh1w, p;-..:c B:n~ m -: lv: eck ·~tu :g Co 1nl} collded viii r. the .Jbstadc:; s::re">m i~- lET path J> t·- ~ slcm: ~ cono - 1. ~any clienG seal~ :. tack, p~tp :::md. .Jr canceled p ans [.)r

truljor ? oje:ts. To rr ~ et the _ho-llenge, v{d:;aac i5 bt ::-adeni::ng her •.JttT1tial clicrL base 1 : in.dudc :.1.1a1ler :< in J variet:; of tndLst·ies. She is e.o<.ncing ·: omp::.ny seniccs ·a inc .ud~ additior 1 components ;;:ssocia:tt.i "'"ith ~he rtl3.11agin§ of proj ~d. ponfdbs J.:d has b.::gun l:J our p-c_~ ct ard pr::>ject a:; szrvices. MdsJ:ac enc:-:t:-<.g~s her st 1 to lJ•: o · app:-;)pi:c;: eci·Jc,Jonal

ad-;antag ~

o;: : ort".lr tie.s a: 'lv'f)" tc fu .!-c.r diflirem:ate her com:: .ll1y's capabliti ~ s from tl:c comr:c:tirion. ['ra:::ticing >"\ h:::t she pn:achE.s. Mclsa ~ c p"TI3·..:c:d Jnc was

gre •tE- c-arl o-:te :>iz



ne1lio:-_ a~ a Pro¢ct ~r:f~s:;io-ral


5£:ries. Tl-e hip profle leacership posi-

n:i certifir:--

tion m the LS.! o: th~ HelixP _ \ J:;acili~o1.


··n is a p~rfect ·it w tj Mc.saac's

:J ·

spea -<cr3 ncLldcd Ste •;

"Hcsr·ng these'rt •.::::ECs rai::u.


t.l:od.::•kJgy, wti:h is :-.

year's roster

Ballmer, :_ EO cf Mi:::r·JS.- f ::::OrJora t•Jn.

It is LJ surp·ise r hat the iTC turned

our city'~ pr•1file a~ a leo.:ier r tech1•J l-

teo! fot nu>-iri::b§ Lie tirn.e: ;~.nd Gil-



t: -<hg. '\':er ail, mar aging :tuge proj-

ogy which na> en:ic r-c•r ·~ teo2hnoll gy stanups nd telocctic•r.s h Chulottc '


says Cher·yl Pressl<:y. pr::;· _~ n o · --:-e.~m

of zrc·U?; cf pc:Jple to ferlerat: ceas. <•:cc:·nu: co-semus rrd fury



Mcls:tac to

::p;a-h ~ <.d

e•:ts is vhJ.t slli::

ol e:ti-..·E wisd::n. She i;

th(se under-

best. 3ut Mcisaac

"-ants to :io m :•re ·h:tn just manage the

Tec1rolc gy Inc. ar d

•-c chainetsor.

pc:oject. l.s with e\ ery orga<ization with

"Kare-t's _ niqu ~ atili:}

5:-ec.-belt ::::::·tLcati::::l Mcl~<rac is as::>

whi:h 91.: work;, 'v1dsaac Nants to

cocrdina e brge projxt::. \'e)'

::n.e of thE f~w :'br.1. CaroLn<. worr:cu.- it s· .onger tl-ar. when she arrived.

ma-<e; ho::· an i:lea p~::-~·n to l~aa th::

:urre:nt"y ."•Jt1-.in5





-ow~::l ::u81~s~::s c~l.ified •.J



- "\r_)r_en



3J~ine55 Emenri~

}. alioru..l Cet.1 1dl - :·1e pri--::acy W•:>r ~n­ owocd bL~in.!33 ce· .i"ic3.tic·- xgar.i.Latior. that

· h~

FcrLU-e :00 cc•opanie::


foc1. ~.>

01 .h:



tL -E. "We

pro-csszs and d·xumenting

t1em- hl-:Isa<.c has -::stabli;hed a legacy

Cauti:::t. y o-::JL 11istic, :\lc:Isaac LJ

of her knowledge

he ~

tha.. 'Will be valued long



programs chair.

The ::::har:::b::r'; ITC Spo-aker Series


·: rings Ju-::- counr:;'s most influential ~chno · Of_), leo.d~rs

roo,·:: f:::r\<"a:-d "::le says. 'We a·

o Challotte to

prep3rr:C. f:::-r when: imts' ttdget'

.on·er:;e 'Nith ::::ur C•Jmmunity Mcisaac




shintn.s a nat onal.potli.sht on

:: harlo .te by h::::stin5 :_:>eop e like 'Vi lian f .. Mc[•eun:m, CEO and presi-

l D.:; A £ADEK

COM 1U 11'

.~c·:o-clrg tc Ycl5aac, p<rt ofth~t

div-::rse r:ro5nms of Ll-. e iiC."

11e ii•=- L•r eJ<an'Jle b? identifying



ro::ccgnize :nJ ·Js:: .

tran;f~·rin;;; ~orne

ENV SION Nt-; AN Fl'.IJ Alth:JUg1 tAcls1a: has ' pe:ssio1 for projct m :magc :nz1-:, she wv·sio :-s a tim:: \\.hen ;he en de :licLE he- cre:rgy to ed .1ca. h ,?, other:. -,y ''Dlt. n teerir g her

s~ rv

c•me BL t thE:.TI , she wi I nuh.:ain l-er mcnse focu~

or gD<v ng Pr•J_eJ:t '.t Jl3.gtrs

and Jea,i:lg behin:i bst ng vdue \\ilh he- cliens .:.nd th~ C•.}mrl.t:lit·;. ''Eve1 y p·c·ject hJs ~n :::nd " 5h~ "BJt I ve got an a·..J ·ulln o · <v•Jrk

dent of SAP Arreric:ts, Bot Dutkowsky,

CEO o ·_-.D. Ec.lNucs CR1v, and other


the r. eec~ cf o·;r c ::nrr.un.

wery Si?,nificant industry leaders. Last


A st· oc.,;

<.es to the lc:::a ccmrrurity

college r car her mJunuir

jou·:-c; f.:::-rv.c.r:i is =·-· step tack tc J.

.:J SJc:~ssfdi}



this one i~ f:i r ;br>d. " biz

commun t} 11 1.vhi:h to li•Je md wc•rk and gr•J'-\. 1-e:r 'msi: E ss is of pararr :-1-t

im::•::rta::x:E to thd•:·r.g

ti~ reside·~.


CharlottE. Re.:~lizi<;;



u:: of -cr leaL::r-

shiJ: slil~, etE:c.::ti::.:~io:J.s l:.c.\.e beer qui:::k .o irv LE Mc~ SI<-c to cl:.air ccon::nine<; ar.d se:\'e ::·n board3 She


~app~ ·=-

:o: t Le a::l-.. gory bn..r::l of Hc-.J.>i13\J ~s w~l <:3 the bJ1rd o: ::lir~cLOr~ :::f K nde:rHo·J rn. v. hich pr·~·,ices. J£ofc.~~icn3lly gui:i~d


pr·:.snns oc ·<.::nilics expe-encing :::le£ _1 of c. cri d a:; ..,d[ as J her


commuril,r C•t:::re;t_::1 prog:G ns. t,lcJ::.aa·:: a ! ~=

\ oJluu:ned


:ime to serve :::1

th: V. ;rrb~t~h . p Ccrrmit:re of the Cba.:\ot~ :::: 1<' pte I cf the t(a!iona A~s~:oc at 01 o_. \Vc-Le~ BL:; s

o· The Our o:t< Cl-ambErs. lnicr-,a ic·r Tech-c·logy C11rlou~ group, tcncr knC"Vfl as iTO::: has a;;~_ed Mcl;:~ac

o :hir ·t::i· prcp3ms : : r-

milttt. -:1-i~. rec_u -es her :o man;;ge 5c·,-

eral Lr~ p·o5pr.~ includ r g the -::·esLgiom ElLc: =:•i::r:tc-D Awa:-•h, the 8::nm.l golf IOU~~ u~--l :mel the .--:-•= Spea:~~ gr~a-:e'"




JLiy 20C3 39

[bizdigest} ~------------------------------------------------------------------------------------

AHP's Wo ld I crease :-Iealth Insurance Costs and the - - unb ~r of Uninsured

Charlotte Rep Receives Grant From Shubert Foundation

National Small Busi - e~s Unitec (NSBU)

state-regulated market would incur price

The Charlotte Repertory Theatre has

increases of an average of 26 percent,

been awarded an unrestricted $10,000

resulting in an overall average increase

grant from the Shubert Foundation in

has released a repo

;howi b 1:hat health


insurance cost5 woLid average of 6 p.;: rcerw.

i1 c r~S>E

:~P- rall

by an

in : he small-

of 6 percent for the small-business market.

business market and th e: 1U111b: r of

The analysis concludes that federal

uninsured woLid inc-ea! e b)· o;er I million

response to the Rep's first application to

the foundation . The size of the Rep's

AHP legislation would not alleviate the

award is twice the usual amount for

if federal Associatio - -lea til Ph n (AHP)

health insurance cost pressures faced by

first-time recipients and the grant is

legislation we r= ena::o::d..

small employers. Rather, the proposed AHP

one of about 200 made this year to

legislation would have a detrimental impact

theatre companies across the country.

The study, condiJc:ed b) I"' ercer Risk, Finance and ln: ura n: e , i:; th e: rrost extensive study yet o n th =


the small-business he<Jt

on small employer premiums, especially

:XAHPs on

rs rc. 1ce market.

The Mercer stu : )' locks :a: the effects

"I was very pleased when we

for firms with high-cost workers, and

were invited

would cause a significant number of small

alone denoted confidence in our work ,"


says Michael Bush, producing artistic


drop coverage, thereby


apply, as the invitation

of AHPs over a: four-y-::2 - p :!r o : and shows

increasing the nation 's uninsured population.

director for Charlotte Repertory

that the pricinf advc.l :3fE of AHPs is gained

AHP legislation would allow national

Theatre . "So I never expected this

through risk-saectic·l

1::> l

acrri nistrative

efficiency. According t o t he st u:l:;, <\H F:; are expected


rec uce Pf"e lr il.ns b·, an average

of I0 percent fe r thei" pco rti : ipc.•ts, but the

trade associations to offer health insurance

award as it is very rare to be funded

to members under the Employee Retirement

by the Shubert Foundation as the

Income Security Act. These plans could be

result of a first application ."

offered across state lines without being subject to state rules and oversight.

The mission of the Shubert Foundation is to sustain and advance the live performing arts in the United States , with particular emphasis on theatre and a secondary focus on dance . The Foundation provides grants

'The e is more to life than increasing its speed."

only to organizations that have established artistic and administrative track records , as well as a record of fiscal responsibility. "The application process is very


competitive , so this award is especially exciting, as it indicates that the Rep's work compares favorably to a national

Custon designed

standard ," says Anne Lambert, director of development for the Rep. "This gift

eaclersnip : xograms f::•r e>ecutives, pr ores!::ionals and ent -E:xeneurs

from the Shubert Foundation , as well as a recent multi -year grant from the Spangler Foundation awarded earlier this season , reflects the Rep's increasing ability to attract the support of major foundat ions ." Charlotte Repertory Theatre also


receives support from the Arts and Science Council and the North Carolina Arts Council , an agency funded by the State of North Carolina and


the National Endowment for the Arts.

developmg leaders, developing cultures


jul y


greater charlotte biz

NBA Expansion Franchise to be Named Charlotte Bobcats The Robert L. Johnson, NBA Commissioner

sional basketball is back and here to stay

David Stern and Charlotte Mayor Pat

in the Carolinas."

McCrory recently announced the name of

The team also announced the launch

the National Basketball Association 's 30th

of their new Web site , www.bobcatsbas-

franchise - the Charlotte Bobcats - and , where fans can visit for all of

unveiled the team's logo and colors to

the latest Charlotte Bobcats news and

fans at a team-hosted basketball street


festival in the center of Uptown Charlotte .

Marketing efforts have already begun to sell " Uptown Suites" for the new

The Charlotte Bobcats logo displays

Charlotte Arena, which will play host to

the animal 's sleek profile poised for attack

more than I 00 events annually and serve

in a combination of colors - a robust

as the home of the new Charlotte NBA

orange referred to as "Bobcats Orange ," a

franchise and the Charlotte Sting of the

rich blue referred to as "Bobcats Blue,"


black and silver. Bobcats, indigenous to the Carolinas but infrequently seen because of their stealth and nocturnal habits, are

Management and human resources training Wages , benefits and policies benchmark surveys Payroll and benefits admini8Tation

Computer training

fourth in the 2004 NBA Draft following

Employee opinion surveys

an expansion draft of players from other

Professional human resourte consulting and outsourcing

The Charlotte Bobcats will select

NBA teams. Former season-ticket holders from the 2001-2002 NBA season at the

an ideal representative for Charlotte's

Charlotte Coliseum will be given priority

Serving Employers Since 1958

treatment with regard to seat selection

"It is with great pride that I introduce bol of the

• • •

Human resource advice hocline

of an expansive I0-foot leap, making them

the newest sym-

Providing human resources and training services to build a better business climate.

fierce and swift. They attack with the aid

new NBA entry.


The Employers Associati1n 3020 West ArroM:.lod Road

for the inaugural season of the new NBA


Dlarlotte, NC 28273 704-522-8011

franchise for the 20042005 season at the

Charlotte Coliseum .

City of Charlotte,"

Those who renew their seats at the Coliseum

said Johnson.

will then be given priority

"With a

on seat selection for the

name , logo and col-

2005-2006 campaign in Charlotte's new

ors that are unique in the world of professional sports, the

bi z





i de

Take advantage of these ,.roducts and services from Charlotte's leading business-to-business stbpliers.

Uptown arena.

identity of the new Charlotte Bobcats

Accupointe Professional Accounti ng Systems Altman Initiative


delivers a strong message that profes-

Ameritrust Mortgage Company, l lC

pg. 27

Blair, Bohle & Whitsitt Pl lC

pg. 11

NAWBO Charlotte Honors Outstanding Women Business Owners The Charlotte Chapter of the National

the Year, honoring women who have

Association ofWomen Business Owners

owned their businesses for five years

announced its 18th Annual Awards honor-

or more. The annual Community Service

ing outstanding women business owners .

Award , re cognizing individuals or organiza-

Winning NAWBO Charlotte's prestigious

tions that have made strides to support

awards were Frances Queen, president

women-owned businesses, was given

of Queen Associates, Inc., and Suzanne

to Vern etta Mitchell with the City of

Bumgarner, president of Resources

Charlotte's Office of Small Business

Employment Services, Inc . Queen was

Development. This award recognizes

awarded the Rising Star, recognizing

individuals or organizations that have

women who have owned their businesses

made strides to support women-owned

for fewer than five years. Bumgarner


was named Woman Business Owner of

greater char lotte biz

pg. 20

Carolina Volkswagen



pg. 20

Cole )en est & Stone

pg. 25

Compass Career Management Solutions

pg. 11

Corp Data Products

pg. 15

Cu lp Elliott & Carpenter, Pl lC

pg. 27

Dun hill Hotel

pg. 31

Employers Association

pg. 41

Grubb Properties

pg. 1

Henricks Corporate Training

pg. 35

Hilliard lyons

pg. 26

l ogisource Office Environments

pg. 42

Rege nt Park Golf Course

pg. 21

pg. 44

R. l. Bryan Company

pg. 43

Robinson Bradshaw & Hinson Road Runner Business Class Sedona Staffing Services Sonitrol Security Southern Tree & l andscape


South Trust Bank


The Club at longview

pg. 2

The Coffeeboss

pg. 13

Total Information Source

pg. 10

UNC Charlotte

pg. 14

Vance Flouhouse & Garges, Pl lC

pg. 19

Wachovia Westport Marina

pg. 7

Whitehead Associates

pg. 40

pg. 5 pg. 26 pg. 42 pg. 34

pg. 39

jul y 2003 41

Hotel Openings in Charlotte Visit Charlotte recently compiled some AUO I 0 DE TE CTION

information on the number of new hotel openings in Charlotte since 1995. In our Metropolitan Statistical Area (MSA), we have


had I IS new hotels open since the beginning of 1995 with a total of 12,039 rooms. The year-by-year breakout is as follow s:


Fl R E

So itrol. Because you can 't afford to take chances on security. Soniitrol offers h e rnosJ- com .::> rehensi·t~ ele: tronic p::iectic·l available today. With lccal .se -vic-: a ·d Ironitcrirg, S·::>l··rol ( an cuslo T ize a system to meet your sec u-iy need: a nd 11ain·a in it w ith a ·~ ick p i·:ri-y serwice. Contact us at (704 1 4~ :J- 11 1 f.:Jr :: FREE security ~ rv~ of ycL'- f::l:ili f e s. So ni!TOI Se<u - Ser-nces,. Inc. B1:5 ' /"":)c d . ='ge c~ er Drive C ~ a rotie, K 2 :!:'2 17 Visit .J S anile w.:-!>1 w._y,

Yo.Jr Singlie 3o.J ce er Co mp lete Sec urity



1995 1996 1997 1998 1999 2000 2001 2002 2003

4 9 20 18 19 18 20 6

Rooms 371 870 I ,759 I ,853 1,791 1,750 2,466 479 700

In terms of property types , the I IS break down as follows :

Number Percentage Property Type 3 3% Upper Upscale Chain Upscale Chain 25 22 Midscale with Food 6 5 & Beverage Midscale without 49 43 Food & Beverage Economy Chain 28 24 Independents 4 3 In December of 1994, Charlotte had 170

If you ship or receive freight, you owe it to your company ___" _ to <;all .Logisourcei .•. There's a go·xl c~n -::e )';:,u are overspenci1g on :.owr shrping and receiving costs by c:: least LC~Thit's why you re:d to con:oili: · Lo~source . We provide complet: tra=Jc an::! trarsportation se....,i•:es.

properties with 19,439 rooms in our market. We now stand at 274 properties with 29,647 rooms in our MSA (we have also had some properties close and rooms come off of the market since 1994). Although the new supply growth rate has slowed considerably from 200 I, overall we have experienced 61 % growth in terms of the number of hotels and 53% growth in the number of rooms since the end of 1994 · just eight short years ago.

SCORE Launches New Small Business Web Site The SCORE Association (Service Corps of Retired Executives) has launched a

We are ;o ·: oni:l.:nt we nn s""e you n-oney, we w I clo a COMPLETELY FREE MARKET AhALYS S of :~·Ot.r current ;hipping and ~.;:cei·Jing costs. Call today or visit logiso..Jrc:.::cm ic• ~ rr·xe informat C· l.

redesigned SCORE Small Business Web Site, site features SCORE's hallmark e-mail counseling advice service.The updated Ask SCORE

704.8 5.4545 700 Mac:-t.......s hnt HI Road • Matthews. NC v.

service features an intuitive search engine which generates a list of matching counselors with their skills and biographies. Entrepreneurs can enter key words or a question to find a SCORE advisor.


jul :> 2003

greater char lotte biz

Visit Charlâ&#x20AC;˘:>tte was honored to receive three awards at the recent meeting of t he North Carolina Association :>f Convention & Visitor Bureaus: - Gold Award for Destination Marketing Initiative (media kit) - Platinum A.vard for Niche Marketing Publication (Tour Charlotte quarterly newsletter fo r group tour planners) - Platinum Award for Trade Print Advertising :convention advertising campaign). Former North Carolina Governor Jim Hunt, c. Womble Carlyle Sandridge & Rice , PLLC partner, has been named the recipien: of the 2003 Leadership North Carolina Governor's Award. The award i5 given annually to a North Carolinian who has demonstrated extraordinary leadership skills. The Em::>loyers Association has

great e r c h arlotte biz

awarded its Babcock Award, recognizing a top human resources professional, to Joyce Ford, senior vice president of human resou rces and operations at the North Carolina Blumenthal Performing Arts Center. Congratulatory remarks included the following: "When this year's Babcock Award winner began her employment with her organization, a formal human resources department did not exist. In the past three years she has developed a full service human resources function without a blueprint or examples of other effective programs. Ford has developed a human resources training division that develops the employees of the organization, as well as other civic organizations in the area. She has been called upon to share her knowledge and expertise with simi-

lar organizations on a national basis, including the Lincoln Center in New York and the Kennedy Center in Washington , D.C. Her personal and career excellence, coupled with her inventive programs, have influenced the arts and cultural community, the Charlotte community and the organization's employees in countless positive ways." BOLT Group, Inc. has recently been honored with a National Gold ADDY Award from the American Advertising Federation for the Forte Cashmere Company Brand Book. The ADDY Awards recognize and reward creative excellence in the art of advert ising, and BOLT was one of only 123 national winners, chosen out of 53 ,000 entries submitted. Cindy Combs, professor of political science at the University of >-

j u ly 2003 43

No rth Carolina at Charlotte and renowned terrorism expert, has received the Bonn ie E. Cone Professo rsh ip fo r Teach ing, one of the university's most prestigious marks of distinction. Created in 1992 to honor superior career achievement in teaching, only five members of the university faculty may hold this title at the same time . Presbyterian Healthcare and ABZ Design Group have won eight awards in the 2003 Healthcare Advertising Awards sponsored by healthcare Marketing Report. The competition is the largest healthcare advertising competition in the country. R.C . "Rick" Bainbridge Jr., president of the Bainbri dge C rew remodeling firm , has won a special Chrysal is Award fo r Kitchen Facelift. Queens Un iversity of Charlotte has named Dr. Norris Frederick vice president fo r academic affairs. Frederick previously served as Dean of the College of Arts and Sciences.An active philosophy professor at Queens since 1990,

Frederick has received three major teaching awards from the university.

Olin Broadway, a veteran in the information technology industry, has assumed the role of chairman of the board of Blue Sky Technologies, Inc. Broadway has served on the Blue Sky board for the past two Horlis Fn>der ick years; he will inct::tS"' his invc vement to assume additioo:::. o:::>erationE-1 roles. Martin Licd ar-:le llo , previously CFO ar d di ecw - :::>~operations of 11or ro-=-based I<J1 Systems, has been c.ppointed presic ;:-ra.. KM Systems manuf3cture:; pedestr :Jn automatic doors and entr3.rc-= system~

First Charter has appointed Gregory Dickinson as senior vice president of commercial banking in the Charlotte area.

Stephanie Slavin, managing director of Solutions Coaching LLC has been appointed to the National Advisory Board for Texasbased Y2Marketing.

Kevin Brickman has been promoted to principal at ColeJenest & Stone, P.A., Brad Sikes concentrating on marketing and business development for healthcare an d retirement-related projects. Also at ColeJenest & Stone, Brad Sikes has joined as a landscape architect.

We bring more to the table than just the table. When you rome to Office Environments you can expect so much more than a great seled:bn of desks and d1airs. Expect guidance, expertise and a romplete understanding of what makes an offire environment 0011<. We offer rountless servires, from design and financing to installation, assetmanagement and maintenance. All backed by the training, knowedge and resourres that rome from being an Authorized Steelcase Dealer. We put everything on the table so you get a romplete office solution, not to mention some pretty nice fumtture.

704.71 4.7200



july 2003

greater charlotte biz

Your focus is on growing and preserving

yoLtr V\'ealth. In private banking, that's

Otrr foe s.

You know INhere you're heading . and that i eludes

a fina1::ial

Yo ~

know what


neec to get there,

provider as focused on you , as you are on

your goal3 . Yo "'.'ill find that at SouthTrust Bank. South Trust Bank will bring fina r cial

;;:rer~gth ,

flexibility and responsiveness. Bett-3r yet, we've

learned , \':hat is nost important to you is most imp::>r1ant to us. Prove ito yourself, call


Private Eanly g Sea·o3c rom left b rigH: Wary Lytc~ . Dane Tho111p ; e1 . Standl£ left b r ;H: Ber Guion. _<; 'Sha _n·a ,ackson. Da,· d Willing1cm , -lowa rd 3to3, CharliE 0 3;o 1 . (704) 571-T:: ; 3

the Cha-lotte region's Private Banking team .


n o thc t B :111k.

Member FDI:: © 2003 SouthTrust www.scuthtust com

"Volkswagen Touareg Voted The Best Luxury SUV of 2003." Car and Driver "VW waited a long time to get into the profitable SUV market and has built a solid, comfortable, capable truck to compete with BMW and Range Rover." - Roger Hart, AutoWeek, October 2002

"VW has offered magnificent quality since the 1998 Passat, and the Touareg brings to SUV-Iand the highest level of goodies at the lowest possible price."

- Men's Journal, October 2002

Coming soon to North America - something completely new, yet refreshingly familiar the Touareg. (Pronounced "tour-eg.") A sport utility vehicle designed to provide as much joy on-road as off. While the very notion might raise some eyebrows, it wouldn't be the first time this company's strayed from the beaten track.

Drivers wanted~

Carolina Volkswagen (Nothing could be finer) 7800 E. Independence Blvd. :Jt Krefeld Dr. â&#x20AC;˘ Charlotte, NC 28227 704-537-2336 â&#x20AC;˘ l -800-489-2336

C> 2003 Volksv.ogen. 1-800 DRM VW ex VW.COM

Greater Charlotte Biz 2003.07  

Greater Charlotte Biz