Customer Care Services- Contact for Great Eastern Complaints If you live in Singapore, Indonesia, or Malaysia, you must be familiar with the name Great Eastern Life Assurance. The company has been serving people living in different parts of these three countries since the early 1900s. You can rely on this financial service organisation for a plethora of services related to banking, asset management, and of course insurance.
About Great Eastern’s Customer Care Services While Great Eastern has always been a big name of the insurance industry in this part of the world, it tasted real success under the leadership of its current senior executive director Colin Ong Lian Jin. Colin brought in a series of changes in the company’s policies. He ensured that the company’s customer care team is capable of handling all kinds of queries, complaints, and feedback received by them. So, if you dial the company’s number or send them an email, you will get to converse with customer care staffs that are really knowledgeable and extremely cordial. They will have solutions to all your problems and ensure that your Great Eastern complaints get resolved quickly. You can expect to get regular updates from the team, which is something most of Great Eastern’s rival groups never bother doing.
How to Get in Touch with the Customer Care Team of Great Eastern? If you have enough time you can pay a visit to the head office of the company in Singapore. They are located at 1 Pickering Street, Singapore 048659. Their office building has been named the Great Eastern Centre. If that’s not possible, you can contact them by dialling +65 6248 2888 or +65 6248 2638. All phone calls are picked up by trained and qualified customer care officers, who will listen to your problems patiently and do the needful to help you. You can also email the customer care team of Great Eastern regarding various issues related to your insurance policies. If it’s a general query, you should mail them at wecare-sg@greateasternlife.com. For making group insurance, life insurance, and medical insurance claims, you will have to respectively send emails to the following ids: groupcso-sg@greateasternlife.comLifePAClaims-SG@greateasternlife.com MedicalClaims-SG@greateasternlife.com The email id you should use when trying to contact the customer care team of Great Eastern, Malaysia is wecare-my@greateasternlife.com. Final Words One amazing feature of Great Eastern is that they encourage customers to act if they are not happy with the resolutions offered by the company. However, such situations are rare.