Plaza Premier Group Corporate Presentation 25 Years of Making Travel Better

Plaza Premium Group Corporate Presentation Feb 2024

The global leader in integrated, 360º airport hospitality experiences and passenger service solutions.

Who we are We are committed to Make Travel Better and build the future of travel.

In 1998, we Introduced the world’s first independent lounge concept and have since, developed this concept globally, today, we own and operate the world’s largest independent lounge network.

And we do not stop creating and innovating to achieve our commitment.

In 2012, we launched ALLWAYS, our airport concierge service.

In 2016, we founded Aerotel, the world's first flexible booking hour airport hotel.

And today, we bring all the comforts and conveniences ofairport hospitality under one roof.

PlazaPremium Group Corporate Presentation

ASIA Phnom Penh International Airport, Cambodia

We are global, bringing in economies of scale, global reach and expertise.

Siem Reap International Airport, Cambodia Sihanouk International Airport, Cambodia Beijing Capital International Airport, China Beijing Daxing International Airport, China Guangzhou Baiyun International Airport, China Shanghai Pudong International Airport, China Changsha High-speed railw ay station, China Shenzhen High-speed railw ay station, China Guangzhou High-speed railw ay station, China Shanghai Hongqiao International Airport, China Qingdao Jiaodong International Airport, China Hong Kong International Airport, Hong Kong SAR Jakarta Soekarno–Hatta International Airport, Indonesia Nagoya Chubu Centrair International Airport, Japan Macau International Airport, Macau SAR Kuala Lumpur International Airport, Malaysia Kuching International Airport, Malaysia Penang International Airport, Malaysia Langkaw i International Airport,Malaysia Clark International Airport, Philippines Mactan-Cebu International Airport, Philippines Manila Ninoy Aquino International Airport, Philippines

250+ 70+ 30+ 20M

Locations

Singapore Changi Airport, Singapore Taiw an Taoyuan International Airport, Taiw an Taipei Songshan Airport, Taiw an Suvarnabhumi International Airport, Thailand AFRICA Addis Ababa Bole International Airport, Addis Ababa, Ethiopia

InternationalAirports

Jomo Kenyatta International Airport, Nairobi, Kenya O.R. Tambo International Airport, Johannesburg, South Africa Durban International Airport, South Africa Hosea Kutako International Airport, Windhoek,Nambia

Countries & Regions

OCEANIA Adelaide Airport, Australia Brisbane International Airport, Australia

Passengers

Cairns Airport, Australia Melbourne International Airport, Australia Sydney International Airport, Australia Christchurch International Airport, New Zealand Queenstow n Airport, NewZealand

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EUROPE Copenhagen Airport, Denmark Gothenburg-Landvetter Airport, Denmark Helsinki Airport, Finland Frankfurt Airport, Germany Budapest Ferihegy International Airport, Hungary Leonardo Da Vinci-Fiumicino Airport, Rome, Italy Isle of Man Airport, UK Stockholm Arlanda Airport, Sweden Istanbul Sabiha Gökçen International Airport, Turkey London Heathrow Airport, United Kingdom London Gatw ickAirport, United Kingdom NORTH AMERICA Edmonton International Airport,Canada Montréal-Pierre Elliott Trudeau International Airport, Canada Toronto Pearson International Airport, Canada Winnipeg Richardson International Airport, Canada Vancouver International Airport, Canada John F. Kennedy International Airport, United States Dallas/Fort Worth International Airport, United States Denver International Airport, United States Dulles International Airport, United States San FranciscoInternational Airport, United States New ark International Airport, United States Boston Logan International Airport, United States Orlando International Airport, United States SOUTH AMERICA Riogaleão – Tom Jobim International Airport, Brazil São Paulo/Guarulhos International Airport, Brazil Cancun International Airport, Mexico INDIA / MIDDLE EAST Indira Gandhi International Airport, New Delhi, India Kempegow da International Airport, Bengaluru, India Rajiv Gandhi International Airport, Hyderabad,India Chandigarh International Airport, India Dr Babasaheb Ambedkar International Airport, Nagpur, India Sri Guru Ram Dass Jee International Airport, Amritsa, India Abu Dhabi International Airport, United Arab Emirates Dubai International Airport, United Arab Emirates Muscat International Airport, Oman King Fahd International Airport, Dammam, Saudi Arabia Riyadh King Khalid International Airport, SaudiArabia King Abdul Aziz International Airport, Jeddah, Saudi Arabia

Our Portfolio We are agile and nimble, as demonstrated in our work across different airport geographies and scale to create first-rate airport passenger experiences as well as a substantial brand portfolio – our awards, growth rate and our partnerships are a testament to our quality and capability, our breadth, depth and experience makes us the trusted partners of the world's leading airports, airlines, banks and corporates.

Plaza Premium Group represents a new world of exploration with global reach. Our multiple award-winning, integrated, 360°airport services are a guiding light for those seeking to simplify, empower their journey and enrich their airport experience. We will not rest on our laurels, we will keep innovating and pushing boundaries to Make Travel Better.

Our Solutions Design & Experience Development

We innovate, grow and cultivate new service offerings which streamline the international airport experience.

Lounge Management

We commercialise, monetise and bundle products to enable robust revenue streams

Passenger Service Operations

We put customer experience at the centre of our operations.

Committed and well-trained team to serve the business.

Technology & Digital Innovation

Leveraging innovation, we light the way for smooth customer journeys which assure and empower travellers as they move across the globe.

Commercialization

We equip and empower our partners and clients with the confidence, understanding and expertise to go above and beyond.

Plaza Premium Group Corporate Presentation

PPG Sustainability As a company that touches thousands of communities around the world, our business and brand touch the lives of many around the globe. We are committed to partnering with our airports, clients and partners to help shape the future of responsible and sustainable travel. We are committed to minimising environmental impact by promoting waste reduction, energy saving and sustainable procurement processes and partnering in what we do, and promoting wellness and healthy living practices throughout our business operations, consequently improving the quality of life in the communities we serve operate in around the world.

With our size and scale, we have a global responsibility and a unique opportunity to be a force for good. Guided by our 2025 Sustainability and Social Impact Goals, as well as the UN Sustainable Development Goals, we commit to creating positive and sustainable impact wherever we do business.

PlazaPremium Group

Customer Profile

The Captain of the Industry.

Travels first class, knows what he wants and can get what he wants.

The Executive Parent.

The Work Ninja.

Executive by day, mother of one children.

Enjoy rewards programme to help ease travel stress points.

Successful finance manager who has liked planned travels and recommendations in advance.

The Smart Lifestyle Guru.

Appreciates the small things in life and is a rewards appreciator with a nod to travel intel.

Plaza Premium Group

Young Adventurist.

Energetic social millennial who loves travelling with friends.

The Entrepreneur.

Building his own empire, venturing out his own business and excelling with great connections.

PPG is recognised globally for our innovation and service excellence.

Underpinning the success of Plaza Premium Group is our steadfast commitment to service excellence. We are delighted to receive a vast number of international awards and accolades given by various authorities and organization annually from around the world. The group has won more than 60 accolades in the last five years

SKYTRAX Best Independent Lounge 2016-2021

SKYTRAX COVID-19 Safety rate – 5 Stars 2021

Business Traveler Asia Pacific Awards 2018-2020

Asian Aviation – In conversation with Mr Song Hoi See

CNN Business Traveler with Richard Quest

TTG Travel Award 2018-2019

ISO 9001: 2015 Certificate

Straight Talk – The Future of Travel

Bloomberg – The future of Travel with Ali Bora Isbulan

Forbes – How Plaza Premium Song Hoisee Transformed the Airport Experience

Thank you