2024 COMMUNITY IMPACT REPORT 2024
THANK YOU GOODWILL, FOR PROVIDING ME WITH THE RESOURCES AND SUPPORT THAT CHANGED MY LIFE
Scan the QR code to learn how our mission is changing lives.
BOARD OF DIRECTORS
Officers
ROBERT “BO” DAVIS Board Chair, Executive Committee Chair JPMorgan Chase & Co.
Members
EDDY SALAS Vice Chair, Finance & Real Estate Committee Chair Dataweave
JEFF P. BAILEY Programs Committee Chair JP Morgan Chase Bank
BARDHAN Accenture Federal Services
VIRGINIA FINSTER Treasurer Alamo Colleges DistrictSan Antonio College
MARINA GONZALES Nominating & Development Committee Chair Gonzales Wolff Business Solutions
KIM CARROLL Texan Engineering & Consulting, LLC
GARDNER PEAVY Compensation Committee Chair SageView Partners
J. FRESHER Tobin Center for the Performing Arts
DR. REGINAL HARRIS Secretary InfoSource Communications, LLC
FOGARTY Past Board Chair Stryker
JANELLE SYKES Audit & Compliance Committee Chair Whatabrands, LLC
HARRISON Merit Commercial Real Estate
CBRE, Inc.
ERIN
RYAN
MICHAEL JERSIN
JESSICA URIEGAS Ernst & Young
MICHAEL
MAINAK
DR. AMY LEWIS Texas A&M University San Antonio
SYBEL LOPEZ - PICI CROSS
BONNIE PROSSER ELDER VIA Transit Authority
MARY STICH Attorney
Dear Friends of Goodwill,
It is with great pride and gratitude that we reflect on the past year and our journey through eight decades of innovation, resilience, and growth. From our humble beginning in 1945, we have dedicated ourselves to improving and changing lives through the power of work.
In 2024, we achieved significant milestones across our organization that affirmed our commitment to workforce development by providing good jobs, career training, and employment placement services to individuals in our community.
This report not only highlights our accomplishments over the past year, but also sets the stage for an exciting future as we look towards celebrating our 80th year in 2025.
Thank you for being an integral part of our journey. Together, we are shaping the next chapter of success, guided by the same spirit of innovation, integrity, and purpose that has defined our organization for eight decades.
With gratitude,
ROBERT “BO” DAVIS Board Chair, Executive Committee Chair
CARLOS J. CONTRERAS III President & CEO
MISSION
Changing Lives Through the Power of Work
VISION
A community powered by a skilled workforce, successful businesses, and a strong economy.
VALUES
Service | Teamwork | Ethics | Passion | Safety
WHAT WE DO
Goodwill San Antonio is more than a collection of stores, it’s a movement built on creating pathways to success. Through a multifaceted approach, we utilize donated goods retail and contract services to fund and fulfill our mission.
Donated Goods Retail: Donations from generous community members fuel our retail operations, which include 26 retail locations across a vast 24-county territory in South Texas. Proceeds from every purchase directly support our workforce development programs, serving as a vital source of funding for our mission-driven initiatives.
Workforce Development: From skills training to employment placement services, our workforce development programs equip individuals with the tools and confidence needed to thrive in today’s economy. This includes specialized programs in high-demand industries like logistics and healthcare.
Business Services: Partnering with businesses and government agencies, we provide outsourcing services such as document management, facility maintenance, call center, and groundskeeping. These partnerships create meaningful employment opportunities for individuals with diverse abilities and backgrounds.
“
“GOODWILL HELPED ME BE THE BEST VERSION OF MYSELF.”
Scan the QR code to learn how our mission is changing lives.
Childhood abuse led Brandi to a series of poor choices. Goodwill gave her the chance to reclaim her life.
Year in Review
10,449
LIFE SKILLS COUNSELOR /COACH ENGAGEMENTS
This program offers services, including resource coordination, life skills coaching, career coaching, and critical incident response.
This year, Goodwill supported our team members, planet, and community with impactful initiatives. From workforce development programs that created opportunities for growth and success, to sustainability efforts that protected our environment, we remained dedicated to making a difference.
1,812
GOODWILL SAN ANTONIO TEAM MEMBERS
576
NXT LEVEL YOUTH OPPORTUNITY PARTICIPANTS
received career education & training11% increase over 2023.
387
COMPLETED A DIGITAL LITERACY COURSE
83% increase over 2023 - Individuals have the opportunity to learn basic computer skills, internet navigation, email usage and Microsoft Office applications.
TWELVE
NEW BUSINESS SERVICE CONTRACTS
New jobs were created through contracts with federal and state governments, local municipalities and companies in our community.
1,506
INDIVIDUALS GAINED EMPLOYMENT
With 975, of thoses individuals earning above 200% over the Federal Poverty Level ($14.48/hr).
1.2
DONATION EVENTS
Items donated and sold in our stores support our mission by creating good jobs, career training and employment placement services. MILLION
541
INDIVIDUALS COMPLETED CAREER TRAINING OR EDUCATION PROGRAM
11% increase over 2023 Through our Academy, Re-entry and NXT Level Youth Opportunity Programs, individuals gained education and certifications for future employment.
183
REENTRY PARTICIPANTS
completed training program to attain gainful employment
461 ABILITYONE EMPLOYEES
Within our Business Services unit, individuals with a documented disability achieved gainful employment.
2,561
PARTICIPATED IN DEI SPONSORED EVENTS
112% increase in team member participation over 2023 in diversity and volunteer opportunities hosted by our DEI Panel.
YEAR OF IMPACT
Every milestone achieved reflects our commitment to people and planet. Thoughtout the year, we have expanded our programs, embraced innovation, and deepened our focus on sustainability.
INTRODUCING A NEW SHOPPING EXPERIENCE
Goodwill Selects is a new retail store concept, featuring a curated shopping experience for the community.
ADVANCING SUSTAINABILITY
We doubled down on our environmental stewardship by installing solar panels at four retail locations, thus reducing our carbon footprint.
EXPANDING OPPORTUNITIES
The new logistics training program equips participants with skills in supply chain management, warehousing, and distribution, opening doors to meaningful careers in a rapidly growing field.
PROVIDING RESOURCES
Our Community Resource Fair brought together fifty organizations offering vital resources and services ranging from health and wellness services to employment placement.
2024 IMPACT AWARD PRESENTED BY PROJECT QUEST
Goodwill was honored with Project QUEST’S 2024 Impact Award for our dedication to empowering individuals with the skills needed to succeed.
A VISION FOR THE FUTURE
We purchased a building that will serve as our headquarters and a hub for education, training, and workforce development. This milestone represents our commitment to scaling our services and addressing the growing needs of our community for generations to come.
AWARD-WINNING EXCELLENCE
Goodwill was recognized as the San Antonio Business Journal’s Non-Profit of the Year, celebrating our commitment to advancing opportunities in our community.
MISSION AT WORK
“My life has completely changed. I’m actually living now, and Goodwill gave me that chance.”
– Brian, Reentry Program Participant
“Goodwill gave me a restart. You can’t go back and rewrite your story, but you can start from where you are and create a new ending.”
– Clyde, 2024 Servant Leader Award Winner, Business Services
“Without my Goodwill family, I don’t know if I could be where I’m at right now.”
– Yolanda, Goodwill Team Member
“I want to thank Goodwill for providing me this opportunity to futher my education and helping me achieve my goal of getting my certification as a Nurse’s Aide.”
– Paris, Good Careers Academy Graduate
COMMITMENT TO SERVANT LEADERSHIP
At Goodwill San Antonio, servant leadership is a core value that shapes everything we do. By fostering an environment where everyone feels valued and supported, we aim to help each person reach their full potential. As One Team, One Mission, we are not just building an organization, but a culture that uplifts and leads with compassion.
DAVE PETERSEN Chief Operating Officer
CARLOS J. CONTRERAS III President & CEO
MARK MCKEEVER Chief Contract Services Officer
JULIA HAYNES Chief of Staff
ANGELIQUE DE OLIVEIRA Chief Workforce Development Officer
CHRISTI ROHMER Chief Financial Officer
JERRY ARELLANO Vice President Marketing & Communiations
JOSEPH POPE Vice President Human Resources
WILLIAM PERRY Vice President Contract Services
DEBBIE SCHMIDT Vice President Compliance & Quality
GEORGE STASKA Vice President Retail Store Operations
SUPPORTING OUR MISSION
Revenue Sources
Donated Goods Retail
$78,876,158 (58.03%)
Monetary Donations
$547,752 (0.40%)
Business Services
$51,615,324 (37.97%)
Other Revenue
$2,110,506 (1.55%)
Grants & Subsidiaries
$2,789,110 (2.05%)
SERVING OUR MISSION
Allocation of Expenses
$115,139,916 (84.70%)
Mission Operations & Training
$13,577,277 (9.99%)
Mission Support Services
$7,221,707 (5.31%)
Investments in Future Opportunities
A VISION FOR THE FUTURE
As we embark on the next chapter, our long-term vision for growth and innovation will focus on expanding services, creating new programs, and fostering collaborations that amplify the impact of our mission. These efforts will enable us to reach more individuals and offer them the tools they need to transform their lives.
A significant part of our investment is that of a main campus, which will serve as a hub for innovation, training, and connection. It will provide enhanced resources for our clients, create an inspiring environment for our team members, and strengthen our ability to serve our 24-county territory.
Together, with the unwavering support of our community, we are prepared to build a future that uplifts individuals, empowers families, and enriches neighborhoods for generations to come.