Goodwill San Antonio 2024 Community Impact Report

2024

2024 COMMUNITY

IMPACT REPORT

“THANK YOU GOODWILL, FOR PROVIDING ME WITH THE RESOURCES AND SUPPORT THAT CHANGED MY LIFE.” Scan the QR code to learn how our mission is changing lives.

Goodwill San Antonio 2024 Impact Report

Board of Directors

2

Key Highlights

8

Letter From Board Chair & CEO

3

Mission at Work

10

Organization Overview 4

Executive Leadership

11

Success Story

5

Financial Statement

12

6

Main Campus

13

Year in Review

Goodwill San Antonio 2024 Impact Report

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TABLE OF CONTENTS

CONTENTS

TABLE OF CONTENTS

TABLE OF

BOARD OF DIRECTOR

BOARD OF DIRECTORS

Officers

ROBERT “BO” DAVIS Board Chair, Executive Committee Chair JPMorgan Chase & Co.

EDDY SALAS Vice Chair, Finance & Real Estate Committee Chair Dataweave

VIRGINIA FINSTER Treasurer Alamo Colleges District San Antonio College

DR. REGINAL HARRIS Secretary InfoSource Communications, LLC

ERIN FOGARTY Past Board Chair Stryker

Members

JEFF P. BAILEY Programs Committee Chair JP Morgan Chase Bank

MARINA GONZALES Nominating & Development Committee Chair Gonzales Wolff Business Solutions

GARDNER PEAVY Compensation Committee Chair SageView Partners

JANELLE SYKES Audit & Compliance Committee Chair Whatabrands, LLC

MAINAK BARDHAN Accenture Federal Services

KIM CARROLL Texan Engineering & Consulting, LLC

MICHAEL J. FRESHER Tobin Center for the Performing Arts

RYAN HARRISON Merit Commercial Real Estate

MICHAEL JERSIN CBRE, Inc.

SYBEL LOPEZ - PICI CROSS

BONNIE PROSSER ELDER VIA Transit Authority

MARY STICH Attorney

JESSICA URIEGAS Ernst & Young

DR. AMY LEWIS Texas A&M University San Antonio

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In 2024, we achieved significant milestones across our organization that affirmed our commitment to workforce development by providing good jobs, career training, and employment placement services to individuals in our community.

This report not only highlights our accomplishments over the past year, but also sets the stage for an exciting future as we look towards celebrating our 80th year in 2025.

Thank you for being an integral part of our journey. Together, we are shaping the next chapter of success, guided by the same spirit of innovation, integrity, and purpose that has defined our organization for eight decades.

With gratitude,

ROBERT “BO” DAVIS Board Chair, Executive Committee Chair

CARLOS J. CONTRERAS III President & CEO

Goodwill San Antonio 2024 Impact Report

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LETTER FROM BOARD CHAIR & CEO

It is with great pride and gratitude that we reflect on the past year and our journey through eight decades of innovation, resilience, and growth. From our humble beginning in 1945, we have dedicated ourselves to improving and changing lives through the power of work.

LETTER FROM BOARD CHAIR & CEO

Dear Friends of Goodwill,

ORGANIZATION OVERVIEW

ORGANIZATION OVERVIE

MISSION Changing Lives Through the Power of Work

VISION A community powered by a skilled workforce, successful businesses, and a strong economy.

VALUES

Service | Teamwork | Ethics | Passion | Safety

WHAT WE DO Goodwill San Antonio is more than a collection of stores, it’s a movement built on creating pathways to success. Through a multifaceted approach, we utilize donated goods retail and contract services to fund and fulfill our mission.

Donated Goods Retail: Donations from generous community members fuel our retail operations, which include 26 retail locations across a vast 24-county territory in South Texas. Proceeds from every purchase directly support our workforce development programs, serving as a vital source of funding for our mission-driven initiatives.

Workforce Development: From skills training to employment placement services, our workforce development programs equip individuals with the tools and confidence needed to thrive in today’s economy. This includes specialized programs in high-demand industries like logistics and healthcare.

Business Services: Partnering with businesses and government agencies, we provide outsourcing services such as document management, facility maintenance, call center, and groundskeeping. These partnerships create meaningful employment opportunities for individuals with diverse abilities and backgrounds.

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“ “GOODWILL HELPED ME BE THE BEST VERSION OF MYSELF.” Scan the QR code to learn how our mission is changing lives.

Childhood abuse led Brandi to a series of poor choices. Goodwill gave her the chance to reclaim her life.

Goodwill San Antonio 2024 Impact Report

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Year in Review

10,449

LIFE SKILLS COUNSELOR /COACH ENGAGEMENTS This program offers services, including resource coordination, life skills coaching, career coaching, and critical incident response.

This year, Goodwill supported our team members, planet, and community with impactful initiatives.

From workforce development programs that created opportunities for growth and success, to sustainability efforts that protected our environment, we remained dedicated to making a difference.

1,812

GOODWILL SAN ANTONIO TEAM MEMBERS

576

NXT LEVEL YOUTH OPPORTUNITY PARTICIPANTS received career education & training 11% increase over 2023.

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387

COMPLETED A DIGITAL LITERACY COURSE 83% increase over 2023 - Individuals have the opportunity to learn basic computer skills, internet navigation, email usage and Microsoft Office applications.

TWELVE NEW BUSINESS SERVICE CONTRACTS

New jobs were created through contracts with federal and state governments, local municipalities and companies in our community.

With 975, of thoses individuals earning above 200% over the Federal Poverty Level ($14.48/hr).

541

INDIVIDUALS COMPLETED CAREER TRAINING OR EDUCATION PROGRAM 11% increase over 2023 Through our Academy, Re-entry and NXT Level Youth Opportunity Programs, individuals gained education and certifications for future employment.

461

ABILITYONE EMPLOYEES Within our Business Services unit, individuals with a documented disability achieved gainful employment.

1.2

MILLION DONATION EVENTS

Items donated and sold in our stores support our mission by creating good jobs, career training and employment placement services.

183 REENTRY PARTICIPANTS completed training program to attain gainful employment

2,561

PARTICIPATED IN DEI SPONSORED EVENTS 112% increase in team member participation over 2023 in diversity and volunteer opportunities hosted by our DEI Panel.

Goodwill San Antonio 2024 Impact Report

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YEAR IN REVIEW

INDIVIDUALS GAINED EMPLOYMENT

YEAR IN REVIEW

1,506

KEY HIGHLIGHT

KEY HIGHLIGHTS

YEAR OF IMPACT Every milestone achieved reflects our commitment to people and planet. Thoughtout the year, we have expanded our programs, embraced innovation, and deepened our focus on sustainability.

INTRODUCING A NEW SHOPPING EXPERIENCE Goodwill Selects is a new retail store concept, featuring a curated shopping experience for the community.

ADVANCING SUSTAINABILITY We doubled down on our environmental stewardship by installing solar panels at four retail locations, thus reducing our carbon footprint.

EXPANDING OPPORTUNITIES The new logistics training program equips participants with skills in supply chain management, warehousing, and distribution, opening doors to meaningful careers in a rapidly growing field.

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KEY HIGHLIGHTS

KEY HIGHLIGHTS

A VISION FOR THE FUTURE We purchased a building that will serve as our headquarters and a hub for education, training, and workforce development. This milestone represents our commitment to scaling our services and addressing the growing needs of our community for generations to come.

PROVIDING RESOURCES Our Community Resource Fair brought together fifty organizations offering vital resources and services ranging from health and wellness services to employment placement.

AWARD-WINNING EXCELLENCE Goodwill was recognized as the San Antonio Business Journal’s Non-Profit of the Year, celebrating our commitment to advancing opportunities in our community.

2024 IMPACT AWARD PRESENTED BY PROJECT QUEST Goodwill was honored with Project QUEST’S 2024 Impact Award for our dedication to empowering individuals with the skills needed to succeed.

Goodwill San Antonio 2024 Impact Report

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MISSION AT WORK “Goodwill gave me a restart. You can’t go back and rewrite your story, but you can start from where you are and create a new ending.”

– Clyde, 2024 Servant Leader Award Winner, Business Services

“My life has completely changed. I’m actually living now, and Goodwill gave me that chance.”

“Without my Goodwill family, I don’t know if I could be where I’m at right now.”

– Yolanda, Goodwill Team Member

– Brian, Reentry Program Participant

“I want to thank Goodwill for providing me this opportunity to futher my education and helping me achieve my goal of getting my certification as a Nurse’s Aide.”

– Paris, Good Careers Academy Graduate

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CARLOS J. CONTRERAS III President & CEO

DAVE PETERSEN Chief Operating Officer

JERRY ARELLANO Vice President Marketing & Communiations

CHRISTI ROHMER Chief Financial Officer

WILLIAM PERRY Vice President Contract Services

MARK MCKEEVER Chief Contract Services Officer

JOSEPH POPE Vice President Human Resources

ANGELIQUE DE OLIVEIRA Chief Workforce Development Officer

DEBBIE SCHMIDT Vice President Compliance & Quality

JULIA HAYNES Chief of Staff

GEORGE STASKA Vice President Retail Store Operations

Goodwill San Antonio 2024 Impact Report

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EXECUTIVE LEADERSHIP

At Goodwill San Antonio, servant leadership is a core value that shapes everything we do. By fostering an environment where everyone feels valued and supported, we aim to help each person reach their full potential. As One Team, One Mission, we are not just building an organization, but a culture that uplifts and leads with compassion.

EXECUTIVE LEADERSHIP

COMMITMENT TO SERVANT LEADERSHIP

FINANCIAL STATEMENT (UNAUDITED

FINANCIAL STATEMENT (UNAUDITED)

SUPPORTING OUR MISSION Revenue Sources Donated Goods Retail $78,876,158 (58.03%) Monetary Donations $547,752 (0.40%) Business Services $51,615,324 (37.97%) Other Revenue $2,110,506 (1.55%) Grants & Subsidiaries $2,789,110 (2.05%)

SERVING OUR MISSION Allocation of Expenses $115,139,916 (84.70%) Mission Operations & Training $13,577,277 (9.99%) Mission Support Services $7,221,707 (5.31%) Investments in Future Opportunities

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MAIN CAMPUS

MAIN CAMPUS

A VISION FOR THE FUTURE As we embark on the next chapter, our long-term vision for growth and innovation will focus on expanding services, creating new programs, and fostering collaborations that amplify the impact of our mission. These efforts will enable us to reach more individuals and offer them the tools they need to transform their lives.

A significant part of our investment is that of a main campus, which will serve as a hub for innovation, training, and connection. It will provide enhanced resources for our clients, create an inspiring environment for our team members, and strengthen our ability to serve our 24-county territory.

Together, with the unwavering support of our community, we are prepared to build a future that uplifts individuals, empowers families, and enriches neighborhoods for generations to come.

Goodwill San Antonio 2024 Impact Report

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2024 COMMUNITY

IMPACT

REPORT @GoodwillSanAntonio @GoodwillSA @GoodwillSA @GoodwillSA

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