Monthly Report September 2025
MESSAGE FROM DONN
CULTURAL SURVEY VIDEO
CORE VALUES – PRIORITIZE PEOPLE
MISSION
Good Partner Coach Team
• The GIMI and GIPB Good Partner Coaches rolled out the Envision app to all Team Members interested in utilizing this tool. If you'd like a tool that helps you find the community resources you need, ask your GPC!
• The GIMI TLCs and GPCs met for their annual team meeting where they received training on communicating with people with disabilities and participated in team building activities.
Veterans' Team Activities
• Our Veterans' Team hosted a wellattended and very informative Veterans' Task Force meeting.
• We re-opened the University Community Resource Center for both veterans and all community residents.
New Partnerships
• Step Up Suncoast will be utilizing space in our Arcadia CRC to assist community residents with housing counseling, financial literacy services, and emergency financial resources.
• Manatee Children's Services will begin utilizing our Job Connection program for teens seeking part-time employment at Goodwill.
GIMI OPERATIONS
September TLC Meeting
As part of our ongoing commitment to developing strong, collaborative leaders, our TLCs came together for the bi-monthly TLC meeting. The session focused on deepening our understanding of donorbased budgeting—exploring both the science and the art behind it.
We also made space for connection and creativity, as our TLCs and GPCs embraced the challenge of learning line dancing. It was a fun and energizing way to reinforce teamwork and unity, even if we discovered a few left feet along the way!
Thank you to everyone who brought energy, curiosity, and a willingness to grow.
Operational Excellence
September continued our strong performance trend, closing out the month 3% over budget—a testament to the team's resilience and focus. While many of our stores experienced a slowdown in donor flow and lighter back rooms, the team rose to the challenge.
By diving deep into available donations and maximizing efficiency, our primary locations successfully met their production goals. This reflects not only operational excellence but also a shared commitment to delivering results despite headwinds.
Well done, team! Your dedication continues to make a measurable impact!
White Glove Ambassadors
Our White Glove team proudly represented GIMI at the Realtor Association of Sarasota and Manatee (RASM). They showcased not only the exceptional service that White Glove provides but also highlighted the unique and exciting finds available at our local Goodwill stores.
This event was a fantastic opportunity to connect with community partners and demonstrate the impact of our work in a fun and engaging way. Thank you to the team for being outstanding ambassadors of our mission!
GIPB OPERATIONS
A Special Welcome
September 29th marked the official start date for Abra Joseph Goodwill Industries of the Palm Beaches newest Director of Donated Goods Operations.
Abra began her Goodwill journey in 2020 as a part-time cashier at our Delray store. Since then, she has held multiple positions within our ECommerce department and brings 20+ years of leadership experience to the team from her career at Cinemark Theaters.
In Abra's new role she will oversee ADC Operations, Bargain Barns, Salvage, and E-Commerce. We are thrilled to add Abra onto our leadership team, please join me in welcoming her into her new role!
We're excited to announce new extended hours! All locations are now open from 8 AM to 8 PM, every single day, making it easier than ever to find your next great find or drop off your donations.
New Discount Alert
We have successfully transitioned from paper change request to electronic at the GIMI location in the very near future we will transition GIPB to the same.
Human Resources
GIMI
GIPB
GIMI
1. Cashier, 2. Pricer, 3. ADC Attendant
Remain the top 3 positions with highest turnover.
• Overall turnover 4.3% which is a reduction from previous month of 5.1%.
• 78% 90- day retention, up from previous month
- 52.3% Retention
GIPB
1. Cashier, 2. Donor Greeter, 3. Sorter/Hanger
Donor Greeter switched spots with Sorter/Hanger from previous month.
• Overall turnover 5.9% which is a reduction from previous month of 8.1%. 90-day retention, down from previous month
Human Resources
Wellness Update
In the 4th quarter, we are focusing on nurturing the soul through two challenges.
Engaging in journaling about what you are thankful for encourages a mindset of gratitude. This practice helps you concentrate on the positives in your life, reducing stress and negativity. It builds emotional resilience and increases overall happiness by reminding you of the good things, both big and small.
Similarly, volunteering nourishes the soul by creating a sense of purpose and connection with others. By dedicating your time and energy to help those in need, you not only benefit the community but also experience a profound sense of fulfillment and joy, realizing that your actions can make a meaningful difference.
After 2 months of offering this benefit…
• 25% of our team members have enrolled in Daily Pay. This is up from the previous 19%.
• 16% are engaged, meaning they have made a transaction. This is up from the previous 10%.
• Wednesday continues to be the day of the week with the highest volume of transactions.
• Average transaction amounts remain between $100 to $200.
We have successfully transitioned from paper change request to electronic at the GIMI location, in the very near future we will transition GIPB to the same.
TALENT ACQUISITION
Referral Reminder:
Know someone who would be a great fit for our team? Refer them today! If your referral gets hired and stays 30 days, you’ll earn:
• $100 for Hourly hires
• $25 for Salaried hires
It’s that easy! Recruit, celebrate, and collect your bonus!
GIMI Update
• We currently have 29 open positions;
• We welcomed 50 New Team Members. An increase from the previous month!
• We did lose 5 of these new hires.
GIPB Update
• We currently have 47 open positions;
• We welcomed 63 New Team Members. An increase from the previous month!
• We did lose 7 of these new hires.
Coming Soon: GIPB NHO
We completed the first GIPB NHO test run at Delray on September 22; with positive feedback and minor updates underway, we are on track to go live at the end of October.
New Team Member Grand Total for September 113
SAFETY & RISK
Risk & Safety:
Continuous training and communication are key to a safe workplace. A recent safety trend is compactor fires revolving around Handling High Risk Donations:
• Electronics do not go into the trash or compactors.
• Batteries are to always be removed from any item.
• If there is a question on an item that may have an internal rechargeable battery, then treat it as an electronic and do not place it in the trash.
• Electronics that are not sold are sent to Salvage and processed to our vendor and not compacted.
Audit Trends:
A strong safety culture relies on leadership commitment, employee engagement, clear communication, ongoing training, accountability, and shared values across all levels.
Lately, we've seen a drop in engagement with Safety Topics and Safety Star Recognition especially during huddles and team discussions. As leaders and Safety Champions, let's make sure our actions lead awareness, engagement and our safety culture by leading through our core values:
• Prioritize People, Promote Accountability & Pursue Excellence
Loss Prevention:
In support of September trends, the following bullets are important and necessary training tools to be communicated:
• All team members must avoid any actions, verbal or physical, that could put themselves, customers, or other team members at risk. Maintaining a safe, respectful, and professional environment is essential at all times. Do not issue refunds over the phone under any circumstances.
• We do not conduct any credit card transactions over the phone. Customers must be present with a credit card in hand.
• In the event of a scam call or attempted scam, complete an incident report with all details by EOD and notify Operations Leadership immediately.
LEARNING & DEVELOPMENT
GIPB:
• October JPL onboarding sessions are booked. We look forward to enrolling 15 more team members into Speexx!
• Watch for the communication on LDP2 and more LDP1 sessions and registration coming soon!
• We're celebrating the hard work of all of Operations on getting the past due percentage lower!
• Last month ended with 446 modules Past due with a 15.4% in Past Due TMs
• September ended with 103 modules Past due with a 6.6% in Past Due TMs
• Laura Doran, ADC Keyholder, is our first Ed2Go participant for our Pursuit of Education Program. She is looking to advance her leadership skills with the Supervision and Management Series!
GIMI:
• Congratulations to Brian Coleman, ATL White Glove Services. He graduated from UAGC with his Bachelors in Business with a 3.91 GPA! We're so proud of your hard work towards this achievement!
• We celebrated 3 JPL graduates:
• Congratulations to Abraham Alvarez Vera and Teresita Gonzalez at Rialto and Julienne Joseph at Mecca
• Congratulations to our 5 LDP graduates!
o Alex Zink, ATL Purchasing
o Gloria Licor, HR Compliance Manager
o Lina Silva, JPL Specialist
o Harley Snodgrass, LMS Administrator
o John Douglas, TL of Curriculum & Instruction
Projects and Collaboration:
• Drafted MOU with Chuck Shaw GED for GIPB
• We had 7 JPL participants move up a level in Speexx in September! Please join me in celebrating their achievements!
• Maria Acosta – CC
• Cecelia Ramos – CC
• Marlen Sanabria – Honore
• Osmaidy Mantilla – Honore
• Marisol Rodriguez – Cortez
• Josefina Cardoza – Ranch Lake
• Leonor Lopez Fuentes – Mecca
• Meeting scheduled with Sarasota Tech for GIMI GED option for South
• Indian River State College meeting in October
• Launched Photo Release Form, Membership Agreement
• Created Google AI module for rollout
• Partnered with Project Management Team to review Asana training and module build out
REAL ESTATE / FACILITIES MAINTENANCE
GIMI & GIPB RE Pipeline
GIMI FM 30 - Day:
GIPB FM 30 - Day:
INFORMATION SERVICES
Infrastructure Optimization:
• File Share Migration: Our Infrastructure team is actively designing and executing a strategic migration plan to move files from on-premise storage to the cloud. This initiative will eliminate the operational strain caused by legacy file shares, enhance accessibility, and deliver a more secure, scalable, and collaborative environment for all team members by leveraging Microsoft Teams.
• GIMI Credit Card Terminals: Third parties are finalizing their internal testing environment before we can proceed with scheduling the rollout. Operations leadership can expect to receive communications from the Information Services team regarding installation dates and any prerequisite tasks that must be completed prior to the scheduled installation date.
Team Development:
• Managed Services: Our team resolved 67 tickets for our technology support customers.
Innovation & Emerging Technology:
• Our Help Desk team is actively developing a customer-facing Conversational AI operator designed to streamline interactions and minimize the operational burden on business partners. This initiative will transform how customers engage with support, driving efficiency.
• To improve digital literacy, Information Services is collaborating with the Learning & Development team to curate and launch a comprehensive suite of training modules. These resources will provide clear, actionable guidance on new processes, ensuring every team member is equipped for success.
Incident Management:
Help Desk Team (GIMI&GIPB)
• 1530 Tickets Resolved
• 97.94% SLA Compliance
• 7h 26m AVG Resolution Time
• 99.35% Customer Satisfaction Business Intelligence Team
• 170 Ticket Resolved
• 94.12% SLA Compliance
• 17h 38m AVG Resolution Time
A huge thank you to all of our team members who have submitted customer satisfaction surveys! Your feedback is critical to our success, so keep sharing your experiences!
PROJECT MANAGEMENT
Asana Updates:
• What's new in Asana - September 2025
• September 2025 Asana Release Notes
Collaboration/Team Updates:
• We are happy to share that Jeff Garboden has transitioned to Project Management! As Regional Project Manager, Jeff will manage and lead our GIPB cross-functional projects. Welcome Jeff
• We kicked off the planning of the 2026 Community Ambassador Awards Luncheon planning. We’re looking forward to support Melissa and her team for this event
• Project Management partnered with Margie and the Mission team to support the successful implementation of the Envision project. Additional details coming soon!
• We welcomed four new users in Asana in September :
• Grace Cid
• Jason Bruening
• Vinny Orologio
• Laurel Nier
PM Analytics:
• The PM team is currently supporting:
• 8 Enterprise projects (-1 since LM)
Cultural Survey - Completed
• 4 GIMI projects (+2 since LM)
• 4 GIPB projects (+1 since LM)
• In September, cross-functional teams completed:
• 78 Tasks (-37 since LM)
• Since 1/1/25, Cross-functional teams have completed:
• 1,277 Tasks
• 18 Projects
COMMUNITY ENGAGEMENT
• Toured Pace Center for Girls and later in the month, attended their Believe in Girls luncheon (Melissa).
• We dropped off a supply of towels for our friends at the Manatee Humane Society. They found themselves without a washer & dryer and were extremely grateful for our donation to help them continue until operational again.
• Donna and Melissa attended the Boys & Girls Club Annual Leadership Breakfast
• Donn was a guest on the podcast, The Next Mission.
• Met with Lisa from First Tee as we look for ways to partner.
• Met with Manatee Children's Services.
• Hosted Lunch & Learn.
• Melissa and Donn attended the Manatee Chamber of Commerce Retreat. Wonderful time to connect with many of our partner organizations.
• Met with a representative from the Stuart Chamber of Commerce and officially joined. They are looking forward to participating in our bookstore opening.
• Attended Bradenton Kiwanis meeting.
• Donn, Melissa, Alexa, Angela, Margie, Kim, Katie, Bill, Tess & Brittany attended the Sarasota EDC Annual Meeting.
• Presented at the Cortez Kiwanis meeting (Melissa).
SUPPORT & RECOGNITION
GIMI
• 36 people attended the Recognition Breakfast in September
• 90 heart cards were sent throughout the month, and there were 9 drawing winners
• 7 Bright Ideas were submitted
• 57 team members received their 90-day card and pin
• 141 team members celebrated a birthday
• There were 11 core value awards
• 17 supply orders placed
• Added 85 subscribers to the newsletter
• 136 WESA adjustments entered
• Replies for 84 online reviews
• Booked 11 groups for our training rooms
• Researched 16 donations of personal items
• Printing, notary service, and hospitality throughout the month
GIPB
• 5 heart cards were sent with 1 drawing winner
• 7 Bright Ideas were submitted
• 32 team members received their 90day card and pin
• Researched 10 donations of personal items
• 33 WESA adjustments
• 30 help desk tickets completed to include printing, hospitality, and more
• Recognition of 24 safety starts
• 16 new RMW certifications
MARKETING – September
Core Values Rollout:
• New Core Value and Guiding Principle Posters are hitting the walls in your breakroom.
• Core Values video assets developed and starting to be shared.
• Core Value Buttons coming soon as part of the rollout.
Share on Social:
Explosive Growth: Total submissions skyrocketed from 40 to 152 entries –a 280% increase in just one month.
Successful Team Expansion: Evolved from a 2-team competition to a collaborative 4-team structure, with ECommerce and Support & Recognition making strong debuts.
Diverse & Quality Content: All content categories saw massive growth, especially Team Wins (+267%), demonstrating a powerful blend of high-quality and high-volume posts.
A New Collaborative Spirit: Teams now thrive by specializing in their strengths, moving from head-to-head competition to a culture of shared success.
•P.S. We hear you! Upgrades to the reporting system are on the way to make tracking even easier and more accurate. Thank you for your patience and fantastic work!
NEW
Color Sale Signs and Hours of Operation Window Graphics
Congratulations, David!
Please join us in congratulating David on his promotion to Graphic Design Manager!
MISSION DEVELOPMENT SERVICES
Community and Network:
• Donn presented on Leveraging AI to Enhance Mission Outcomes at MOLE (Mission Optimization Learning Event). Margie also participated in MOLE.
• Donn met with Manatee Community Foundation to discuss back-office services.
• Second Heart Homes had a demo on GoodwillU, and work has continued for hiring and a Risk Assessment.
• Hosted a visit from the Tulsa Goodwill, Goodwill of Central Florida (Orlando), and met with Goodwill of Ontario Great Lakes.
• We continue to work to February of 2026 for a GII CEO and DGR Learning Event.
WESA:
• Set up two demos with potential WESA customers
• Continued data validation for Goodwill of South Florida and Goodwill of Northern New England, as well as provided Org Admin training to the Goodwill of South Florida Team
GoodwillU:
• Supported San Antonio stakeholder group with a proposal for MDS services to their executive team
• Had our final demo with the North FL Mission team on GoodwillU opportunities
• Met with Second Heart Homes on initiating GoodwillU
• Presented with Central NC and Easter Seals Minnesota Goodwill for a GII Webinar on Getting Buy in from Leadership on Training
• Partnered with GII L&D Team on possible topics to present for 2026 Training Affinity Group
THANK YOU!
