November 2025
Monthly Report
MESSAGE FROM DONN
CORE VALUES – PURSUE EXCELLENCE
MISSION
Veterans Team Activities
• Veterans’ Day Breakfast with the Kiwanis Club of Sarasota
• Turkey Giveaway at University
• UTC Town Center Celebration
• LBK Rotary Club Donation
JCT
Activities
• We have fully staffed our CRCs and we welcomed back two AARP workers.
• We provided training on the CareerScope tool to the Job Connection Team and to L&D
• We met with our Marketing Team to brainstorm ways to increase traffic through our six CRCs in 2026
New
partnerships and
MOUs
• Monthly legal clinics with Gulfcoast Legal Services will take place the first Monday of each month for community residents and Goodwill Team Members at the Corporate Campus CRC.
• We are partnering with Free Book Fairs by donating 100 children’s books each month for children attending Title 1 schools in Sarasota.
GIMI OPERATIONS
Longboat Key Bookstore
(Coming Soon)
The shelves are in place, and our teams are working tirelessly to create the stunning collection that will fill this beautiful new bookstore! We’re thrilled to announce our grand opening on December 18th at Longboat Key. Stay tuned—more exciting updates are coming soon!
TLC Holiday Meeting
We had the pleasure of spending time with our TLCs at our bi-monthly TLC meeting, as they reflected on this past year and what they’re most thankful for this holiday season. Below, you’ll see Donna ready to spread holiday cheer with a well-deserved Thanksgiving meal!
Leadership Development
GIMI wrapped up the 5th cohort in the Operations LDP3 program. This program works through peer learning, feedback, and practical tools where participants gain actionable strategies to drive both personal and organizational success. Congrats to Russell Phillips, Chris Kawcak, Keera Herbst, and Donna Evans.
GIPB OPERATIONS
New Goodwill Bookstore:
•Goodwill Industries of the Palm Beaches and Treasure Coast opened their first-ever bookstore on Florida’s east coast located in Stuart, FL.
•The store spans 8,170 square feet and offers thousands of gently-used books across all genres, at unbeatable prices.
•Features a bright, welcoming space with natural light and a beautifully organized layout for book lovers, it also includes an Attended Donation Center for members of the community to conveniently drop off donations.
Leadership Development:
• Congratulations to Abra Joseph, Kathy Hardison, Sean Freda, & Nicholas Picard who successfully completed the 5th cohort of LDP3. This 12-week experience is a robust, reflective, and action-oriented leadership development program that leverages peer learning, feedback, and practical tools to drive personal and organizational growth. The experience is highly personalized, with a strong emphasis on emotional intelligence, accountability, and the ongoing nature of leadership development.
Human Resources
What’s Ahead…
Together we are moving closer to a fully paperless way of working!
Updates on Enhancements…
• Performance Coaching Request (PCR)
GIMI & GIPB - Completed – Rolled Out
• Change Request (COS)
GIMI – Completed – Rolled Out
GIPB – Testing now, Roll out by end of Dec
Thank you for embracing the tools and changes that help make this possible!
Wellness Reminder
Challenge 2
December Volunteer Challenge
Let’s commit to volunteering at a food bank or another charity event in December. Submit a picture of yourself volunteering to benefits@gimi.org or benefits@gipb.org for a chance to win a $25 gift card.
Congratulations to our HR Business Partner Morgan Howell, PHR, on successfully completing his HRCI recertification. This achievement reflects his continued commitment to professional growth and excellence in the HR field.
Human Resources - Retention
Remaining in top 3 positions with highest turnover: 1. Cashier, 2. Pricer, 3. ADC Attendant
➢ T/O – 4.0%, up from previous month of 3.9%.
➢ 90-day retention – 81%, down from previous month
➢ Turnover YTD – 55.4% ➢ Retention YTD – 44.6%
Remaining in top 3 positions with highest turnover: 1. Cashier, 2. Donor Greeter, 3. Sorter/Hanger
➢ T/O – 6.0%, down from previous month of 6.2%
➢ 90-day retention – 76%, down from previous month
➢ Turnover YTD – 75.2%
➢ Retention –24.8%
TALENT Spotlight
GIMI Update
Dino Volpi
We’re pleased to announce that Dino will be joining the GIPB Team in the role of Regional Director. Congratulations, Dino!
November - we opened 62 positions, including 37 replacement roles and 25 additional roles. We currently have 37 vacant positions.
We welcomed 44 new team members, an increase from the previous month; however, 2 of these new hires have since left.
GIPB Update
November - we opened 101 positions, including 45 replacement roles and 56 additional roles. We currently have 66 vacant positions.
We welcomed 42 new team members, an increase from the previous month; however, 5 of these new hires have since left.
Across the Locations:
❖ GIPB hosted a weeklong onsite hiring event that resulted in 20 new candidates.
❖ Next up, three locations within GIMI will host onsite hiring events in mid-December.
❖ In the month of November, 4 additional events within our community were led by members of our Talent team in partnership with Misson; Ron, Lisa, Amber, Randy, Tom and Grace.
Total New Team Members for November
Referral Reminder: Know someone who would be a great fit for our team? Refer them today!
SAFETY & RISK
Risk & Safety
Our busy season is here, the audit visits and LP visits will assist you and your teams stay compliant and safe in these busy times. A few reminders listed below:
• Remember to use the required PPE
• Ask for team lifts and use MHE when needed
• Wear your gloves and safety glasses when using the compactor and when the compactor gate is open, you must have 2 people present
• Report all incidents immediately
• Keep the aisles free of S/T/F hazards
• Be intentional with hiring and training
• Ensure we have the right people in the right positions
• Be kind, communicate with each other and follow our Safety Program/Processes
Loss Prevention
During the Holiday Season, please remember the following:
• Be the best witness, document, call LP for assistance with shoplifters and trespasses, do not put yourself in harms way
• Dressing rooms checked per the process
• Back offices/Cash Offices secured
• Exits clear, no obvious hazards
• Supply closets Checked and Secured
• Follow all cash handling processes
• Complete a final walk through at end of day
• Double-check all exterior and interior doors are secured, including compactors.
• Teams exit and leave the building together at the end of day
LEARNING & DEVELOPMENT
GIPB:
• L&D hosted 9 LDP sessions on Change & Conflict Management, Path to Effective Communication and Training Team Members.
• Thank you for all of the great questions and participation!
• Watch for more classes coming after the new year!
• 8 training plans and learning plans completed
• Clarisa Mayen, ATL at Forest Hill increased a level in the JPL program! Please help us congratulate her on this achievement!
• Laura Doran, ATL of ADCs completed her Supervision and Management Certificate series through Ed2Go. Join us in celebrating her fantastic achievement!
GIMI:
• Jill Shroyer, GPC at Corporate Campus completed her Bachelor in Health and Human Services with a 3.91 GPA! Let’s all congratulate her on this milestone!
Jessica Laureano, ATLC
Projects and Collaboration:
• Continued work on school partnerships and MOUs in progress for both sides
• Finalized Asana training modules with PM team
• Partnered with HR and Risk and Safety team on some training tools for upcoming new processes
completed her Supervision and Management Certificate series through Ed2Go. Please help us congratulate her on this success!
• We had 2 JPL participants move up a level in Speexx in November! Please join me in celebrating their achievements!
• Cortez: Jorge Arroyo
• Ranch Lake: Yelimay Silva
• 1 LDP portfolio submitted and in review
• 6 LDP portfolios in progress
• LDP workshop for future planning and revamp of program
• Finalized our $10k grant report for education initiatives from Bishop Parker Grant with Margie
• Completed WESA training material updates
REAL ESTATE / FACILITIES MAINTENANCE
GIMI & GIPB RE Pipeline:
GIMI 30-Day:
GIPB 30-Day:
INFORMATION SERVICES
Infrastructure Optimization:
- SDWAN Transition: The following locations have had their new FortiGate firewalls installed and configured:
• 0299 (Bargain Barn North)
• 0230 (Tara Bookstore)
• 0292 (Clark Bookstore)
• 0110 (Laurel GGC)
- New Facility Openings:
• 1280 (Stuart Bookstore) has had all critical operations equipment installed.
• 0211 (Longboat Key Bookstore) has had infrastructure installed and is awaiting production furniture assembly to complete operation equipment installation.
- GIMI Credit Card Terminals: The following locations have had new credit terminals installed successfully:
• 0209 (Albee Farm Bookstore)
• 0299 (Bargain Barn North)
• 0230 (Tara Bookstore)
• 0292 (Clark Bookstore)
• 0110 (Laurel GGC)
Team Development:
• Managed Services: Our team resolved 23 tickets for our technology support customers.
• Our team welcomes Liam Raven as our new Desktop Support Technician!
Innovation & Emerging Technology:
• Onboarding Experience Enhancement: Our team is collaborating with all administrative support departments to digitize, automate, and streamline the onboarding process.
•Conducted alignment meetings with Project Management, HR, and Talent teams.
•Development work is currently underway.
•Testing is scheduled to begin before the end of December.
Incident Management:
Help Desk Team (GIMI+GIPB)
• 1357 Received
• 1344 Tickets Resolved
• 90.26% SLA Compliance
• 15h 28m AVG Resolution Time
• 98.73% Customer Satisfaction (79 responses)
Business Intelligence Team
• 150 Ticket Resolved
• 70.67% SLA Compliance
• 19h 22m AVG Resolution Time
A huge thank you to all of our team members that have submitted customer satisfaction surveys! Your feedback is critical to our success, so keep sharing your experiences!
PROJECT MANAGEMENT
Asana Updates
• What's new in Asana - November 2025
• November 2025 Asana Release Notes
Asana Training and Onboarding Update
• Asana Onboarding Just Got Easier! Training is now automated through GoodwillU®.
• New users added to Asana will automatically receive beginner modules in GoodwillU®. After completing them, Project Management will schedule a quick knowledge check then they’re ready to go! Big thanks to Harley in Learning & Development for making this happen!
Collaboration/Team Updates
• GIPB: On November 19, we opened the Stuart Bookstore a major milestone for our GIPB team! Thank you to all teams that supported this project
• Additionally, Project Management supported GIPB Facilities Maintenance team by tracking safe replacements for compliance and monitoring donor alert systems to enhance safety and communication.
• GIMI: Longboat ADC and Bookstore has made significant progress. Construction is completed and opening is planned for December 18th
• In November the Project Management team supported multiple teams including Marketing, REMD and FM, Risk Management, DGR (GIMI and GIPB), Human Resources, Information Services, and much more
• As a quick reminder, please continue using the project update forms to track and report progress. These forms are accessible directly within the project or via the Project Management SharePoint page. Please reach out to @Brittany Goitiz or @Jeff Garboden with questions.
PM Analytics
• The PM team is currently supporting:
• 9 Enterprise projects (+1 since LM)
• 4 GIMI projects (0 since LM)
• 2 GIPB projects (-2 since LM)
• In November, cross-functional teams completed:
• 136 Tasks (+9 since LM)
• Since 1/1/25, Cross-functional teams have completed:
• 1,638 Tasks
• 24 Projects
COMMUNITY ENGAGEMENT
• Donn and Melissa attended the Florida Goodwill Day at the Capitol in Tallahassee and met with many of our representatives.
• A group from GIMI walked in the Veterans Tribute before the UTC Santa parade. We received a very generous donation from Benderson Development at the event.
• Donna and Melissa attended Bowls of Hope for All Faiths Food Bank.
• Margie, Melissa, Randy, and Ryan attended the Kiwanis of Sarasota Veterans Breakfast.
• Alexa, Margie, and Melissa attended the Children's Guardian Fund Fall Luncheon
• Donn, Melisssa, and Alexa attended the Enshrinement of the 2025 Class for the Florida Sports Hall of Fame.
• Ambassador Videos at MakSchu Productions continued.
• Melissa, Donn, and Alexa attended the Florida Recycles Day Event at Florida Polytechnic University.
• Melissa, Alexa, and Tess attended the Argus Lifetime Achievement Awards Dinner.
• Donna, Melissa, and Leanne attended Empty Bowls for Meals on Wheels Plus.
• We hosted one lunch and learn in November.
• Melissa, Keera, and Dannette attended the Light Up Longboat event. It was great to speak to many who are excited we are coming to the community.
• Donn and Melissa visited the USF Bellini Center for Talent Development.
SUPPORT & RECOGNITION
GIMI
Our monthly recognition breakfast was held on November 11th . In total, 46 people attended the November breakfast! For the month, here is some of what was celebrated!
o Corporate Campus, Cortez, Mecca, North Port, Arcadia, Englewood, Laurel, Bargain Barn North, Bargain Barn North Port, Albee Farm, and Tara were Budget Busters in November
o 81 Heart Cards were sent throughout the month, and there were 8 winners of $10 gift cards
o 15 Bright Ideas were submitted
o 30 team members received a 90 Day Card & Pin
o 114 team members were mailed a birthday card
o 11 Core Value Awards
o 20 supply orders placed throughout the month for various departments
o We received 14 donations with personal items, 4 letters have been sent to notify owners, 4 items were picked up or destroyed, as requested.
o 107 new subscribers were added for the GIMI newsletter
o Completed 23 printer readings
o Supported OPS with WESA adjustments (116)
o 80 online review replies
o Printed over 1280 signs/notices for various departments
o Booked the Corporate Campus Conference room for usage 35 times
GIPB
o Broadway, Jensen Beach, Jupiter, Northlake, Palm City, South Dixie, Gatlin, Nexus, Sebastian, PSL East, PSL West, Boca East, Boca West, Boynton Beach, Forest Hill, Gulfstream Plaza, Lantana, Royal Palm, Promenade, Bargain Barn North, and Bargain Barn South achieved monthly budget for November.
o 22 Heart Cards were sent throughout the month, and there were 2 winners of a $10 gift card
o 11 Bright Ideas were submitted in which 1 was approved to be implemented.
o 90 Day Retention Cards and Pins delivered to 33 Team Members.
o Hospitality support throughout the month for internal meetings, and travel arrangements for Operations and Mission’s Department.
o We received 11 donations with personal items; letters have been sent to notify owners.
o Completed 41 Help Desk Tickets throughout the month for various departments which includes print jobs, hospitality, and bright idea submissions.
o Supported Risk Management with 26 Safety Star certificates and pins.
o Supported GPCs with 12 Role Model Worker Certifications.
MARKETING – November
iHeart Media Campaign
• GIMI Results Below, GIPB just launched, results to come in January
• In November, we added 40,148 new contacts after updating our contact lists from Solutions. This equates to a 28% subscriber growth!
Share on Social
• November Final Standings: A solid month with 10 total entries from 5 teams! Great work to Support & Recognition for leading submissions.
• Looking Ahead: Let’s build on this momentum in December! We’ll continue focusing on boosting content from our Palm Beaches (GIPB) teams and highlighting Thrift Finds on both coasts to support store sales.
Holiday Reminder: Submit holiday content before 3:30 PM on the event day for timely posting.
• View the Full PDF HERE
MISSION DEVELOPMENT SERVICES
Engagement:
• We attended the Goodwill Connect Conference, where Sara presented alongside leaders from Goodwill Easter Seals Minnesota and Goodwill of Central North Carolina.
WESA:
• Began training the Northern New England Goodwill and Miami Goodwill, and scheduled a couple demos.
GoodwillU:
• Kicked off GodwillU onboarding with the North Florida team.
THANK YOU!
