Monthly Report August 2025
MESSAGE FROM DONN
MISSION
Team Re-set:
• Celebrated Toni Rolle's move to her new ED role at Project 180
• Welcomed Lisa Mason to the Team as our new Director of Mission
• Celebrated the end of a successful internship with New College student, Taylor Ware
Team Re-training
• Completed team training on our new Envision tool
• Participated in training with MDS visits from an EDP group and the Orlando mission team.
Reinforcing partnerships:
• Met with staff from Helping Up Mission and began working on an MOU to define our partnership
• Renewed our annual OMR with Caring Communities
GIMI OPERATIONS
Brining in the Holiday:
• Ranch Lake brings in the holidays early as we set up our first Holiday Pop Up Shop.
Leadership Retreat:
GIMI recently hosted our first crosscoastal Operations retreat, bringing together the Ops teams from both coasts for a few days of hands-on collaboration. Through a mix of operational tasks and presentations, we had the opportunity to explore each other's leadership styles and strengthen our working relationships..
ADC Quarterly Meeting:
August brought the ADC team together for our quarterly gathering, where we welcomed new faces and honored the remarkable dedication of our long-standing team members.
The session was energizing—filled with collaboration, appreciation, and a shared outlook on the future. It also gave our teams a chance to reflect on our newly defined Core Values: Prioritizing People, Promoting Accountability, and Pursuing Excellence."
GIPB OPERATIONS
Recognition Breakfasts:
• GIPB hosted their inaugural recognition breakfasts in August. Two Breakfasts were held (1 in the North & 1 in the South) recognizing team members celebrating milestone work anniversaries.
New Sites Coming Soon:
• Progress is being made with GIPB's first ever bookstore and a familiar site is coming back onboard with a donation drive-thru at Tiffany set to open in September.
Leadership Retreat:
• GIPB leaders traveled over to Manasota to collaborate with their counterparts and participate in several learning sessions and activities aimed at strengthening the partnerships of our Operational teams.
Human Resources
GIMI - Automated Change of Access:
• Effective September 8, paper Change of Status (COSs) will no longer be accepted for the GIMI teams
• All Change Requests must be submitted through the HelpDesk.
• Please click on the below link for a short training video to guide you through each step.
COS Training Video
GIPB - we will keep you updated on when this process is going live –reach out if you have any questions in the meantime!
GIMI & GIPB Wellness:
• August wellness challenge update: the wellness challenge for August was to pack a healthy lunch
o We received some healthy lunches that looked very delicious!
• September wellness challenge: Donate blood!
o Please give blood if you are able and send in proof for a gift card.
Employee Relations:
• Do you know what the 5 nonnegotiables are and what to do if you encounter them?
• Theft
• Harassment
• Workplace Violence
• Substance Abuse
• Medical-Related Issues
• If you encounter any of the above, please contact HR immediately.
• Call the hotline if after hours or on weekends for immediate assistance!
SAFETY & RISK
Risk Management:
Please join us in welcoming Jason Forier, our new GIPB Risk and Safety Manager. Jason brings extensive management experience from his time with the TSA, and we are excited to have him on board.
Additionally, Kevin attended both the GIMI and GIPB TM recognition breakfasts, as well as an informative GIMI Risk Management Meeting.
Congratulations and Great Job!
Audits:
We're still seeing extension cords and adaptors as permanent power sources
Using extension cords and adaptors as permanent power solutions poses significant safety risks such as:
o Fire Hazards
o Electrical Shock
o Code Violations
High-Visibility rain gear and vests during stormy months and after dark
o Enhanced Visibility
o Weather Protection
o Emergency Readiness
o Regulatory compliance
Loss Prevention:
GIMI Team Lead of Loss Prevention, Roy Greto, has resigned to pursue new opportunities. We wish him all the best in his future endeavors. In response to operational needs, we have posted three new positions: two Loss Prevention Specialist roles for GIMI and one additional position for GIPB, who will support and collaborate with Jerry and Beau. This added support is expected to enhance the overall effectiveness of our Loss Prevention efforts.
Additionally, we’ve observed an upward trend in over/shorts related to cash handling. To address this, CashMates are being implemented for GIPB, and training has been initiated to improve accuracy and reduce associated risks.
LEARNING & DEVELOPMENT
GIPB:
• Planning for LDP2 in place
• Partnered with Ops and IS to create our first learning lab space at South Dixie location
• Attended Cashmates training with the TLCs
• Visited and supported locations with JPL program and best practices for scheduling
• Planning for October visit for more enrollments for JPL
GIMI:
• We had 2 JPL Graduations in August from Rialto
• Congratulations to Abraham and Teresita!
• We had 4 JPL participants move up a level in Speexx in August! Please join me in celebrating their achievements!
• Jesus - ADCs
• Yamile – Ranch Lake
• Miladys - Corporate
• Beatriz – Honore
Projects and Collaboration:
• Met with USF and started process for partnership starting for 2026 enrollments
• Partnered with Reflections Software on reviewing the 9.5 update features for GoodwilU as well as spent more time exploring the Talent Management features for potential use
• Thank you to Dora, Paula, Jeff and Dino at GIMI for their support with the functional module project
• Created a video for Change Request Process for HR
• Met with SCF non-credit side for potential course offerings
• Built out Google AI module for testing
• Spent time testing some AI tools and different learning tools
• Interested in getting your Associate's or Bachelor's degree at State College of Florida?
o Talk to your TLC and GPC and submit your prenom in GoodwillU
o Registrations starts soon for January start
MDS
• GoodwillU Demo with Middle GA CSRA Team
• Onboarded a new EA for Miami
• Follow up PowerSkills meeting with San Antonio Mission Team
• Presented for GII Training Affinity Group
• Arranging upcoming visit for Tulsa OK team
• Met with Central FL new L&D team on HULC
• Supported Central FL Mission Impact team during their visit
• Met with GII Content Team and signed contract to access their content for use
• Met with a SLP group with Brady on sharing our internal development and prenom process
REAL ESTATE / FACILITIES MAINTENANCE
GIMI:
• REMD has officially closed on LWR TC ADC and now owns the property.
• We are also exploring a potential site to replace the Manatee GGC.
• Kim and Tess currently have 4 properties in the pipeline, including Logistics/BB, GGC, and ADC locations.
• Shoutout to our FM team for completing the Veterans remodel!
GIPB:
• Stuart Square ADC and Bookstore is ahead of schedule and will now be completed in Q3!!
• Kim and Tess have 5 potential ADC properties in the pipeline and are actively negotiating leases for 3 additional ADCs.
• Our FM team did an outstanding job finishing the interior construction at Tiffany Drive ADC. Photos below!
FM 30-Day WO Response:
• GIMI -
• GIPB
INFORMATION SERVICES
Infrastructure Optimization:
• SDWAN Conversions: Our Infrastructure team has completed the conversion at the following locations:
• 488 (Cook ADC)
• 492 (Moss ADC)
• GIMI Credit Card Terminals: We are so excited to share we finally have our new credit card terminals, and the team is working with our vendors on provisioning the device for deployment.
• Operations leadership can expect to receive communications from the Information Services team regarding installation dates and any prerequisite tasks that may need to be completed prior to the scheduled installation date.
Team Development:
• Managed Services: Our team resolved 60 tickets for our technology support customers.
Innovation & Emerging Technology:
• The Help Desk teams is continuing the development of a customer-facing Conversational A.I. operator aimed at streamlining customer interactions and reducing the impact calls have on our operational business partners.
• With the help of other support departments, the Help Desk team has begun the digitization of the Employee Onboarding process, allowing our teams to minimize tedious tasks and avoid missed steps.
Incident Management:
Help Desk Team
• 1005 Tickets Resolved
• 95.61% SLA Compliance
• 10h 19m AVG Resolution Time
• 97.32% Customer Satisfaction (108 responses)
Business Intelligence Team
• 160 Ticket Resolved
• 95.48% SLA Compliance
• 21h 49m AVG Resolution Time
A huge thank you to all of our team members that have submitted customer satisfaction surveys! Your feedback is critical to our success, so keep sharing your experiences!
PROJECT MANAGEMENT
Asana Updates:
• What's new in Asana - August 2025
• August 2025 Asana Release Notes
Collaboration/Team Updates:
• In August, Project Management collaborated with Information Services, GIPB and GIMI Operations teams, Mission Services, Marketing, Accounting and many more to kick off multiple crossfunctional projects.
• In August, we kicked off this years Budgeting Project. Project Management will support Accounting through December on this initiative.
• The Veterans Services location at University ADC has re-opened. Thank you to all project members for their contributions!
• The MSET PowerApp is transitioning to a web version by year-end, with Project Management actively supporting requirement gathering to ensure a smooth migration.
PM Analytics:
• The PM team is currently supporting:
• 10 Enterprise projects (+1 since LM)*
• 2 GIMI projects (-2 since LM)*
• 4 GIPB projects (0 since LM)*
• In August, cross-functional teams completed:
• 115 Tasks (+46 since LM)*
• Since 1/1/25, Cross-functional teams have completed:
• 1,198 Tasks
• 17 Projects
COMMUNITY ENGAGEMENT SUPPORT & RECOGNITION
Community Engagement
• Goodwilly and Melissa spent the evening at the Marauder's Party with Marty
• Melissa spoke at the Manatee County School Districts meeting of counselors
• Melissa attended Bradenton Kiwanis
• Melissa attended a conference on Planned Giving
• Donn and Melissa attended the Sarasota Chamber's Outstanding Leadership Awards
• Donn, Tess, and Melissa attended the Manatee Chamber's Small Business of the Year Awards
• Goodwill Night at the Marauders game
• Melissa and Donn attended the Women's Resource Center's Equity Day Breakfast
• Donna presented at the LWR YMCA for a Senior Caregiver Support Group
Support & Recognition:
• We hosted our first anniversary celebrations in GIPB! 98 team members were at 5 years of service, or over 10 years!
• At GIMI, the monthly recognition breakfast had 57 people in attendance. The annual 10+ lunch was held on the 28th. 137 team members have over 10 years with GIMI and 99 attended the lunch.
• A combined 94 heart cards were sent in August
• 17 Bright Ideas were submitted
• 50 team members received a 90-day card and pin
• There were over 30 core value awards
• 33 supply orders completed
• 151 WESA adjustments completed
• 85 online review replies
• Completed incident drill procedure books for RM
MARKETING
New GoodwillU Photo Release Module:
• Thank you in advance for completing this module by October 7th and helping us share our story with the communities we serve!
Share on Social:
• Coast vs. Coast: PBTC Leads 65-51
PBTC: Volume Kings (58 Thrifts)
GIMI: Category Champions (Won Wins + General)
• The Race Is Tight!
• PBTC entered a whopping 23 Thrift finds in ONE DAY!
Welcome Callie!
• Excited to welcome Callie Joslin to the Marketing Team as the MDS Customer Success Manager! In this role, Callie will lead all of our customer development efforts –from our shoppers, to donors, to MDS customers, and more. Callie brings great experience to this role from her time with L&D, MDS, and Mission and we look forward to the impact she will make!
• COMING SOON: Metrics to include every department in the competition! Will PBTC be able to keep their lead without E-commerce's help? Will Support/Recognition dominate Team Wins? Tune in next month
MISSION DEVELOPMENT SERVICES
Local Partnerships:
• We had a great kick-off meeting for the Risk Assessment with Second Heart Homes. Special thanks to Kevin Oulette and Will Johnson for their support with this!
• We continue to screen applicants for two vital roles within their organization.
Internal Support:
• We continue to support the development of an updated Mission Services Effort Tracker (MSET). The project is on track and will offer exciting growth for MDS offerings.
WESA:
• Implementation has continued with both Goodwill Industries of Northern New England and Goodwill Industries of South Florida. They are currently in the data validation phase and will have training for org administrators and DGR leadership next month.
Visits and Outreach:
• We coordinated three visits in August:
• EDP visit geared toward Mission Integration
• Goodwill of Central Florida about Mission Integration
• Goodwill Industries of Northeast Iowa for a DGR and Bookstore Tour and Experience
• Began arranging upcoming visit for Tulsa, OK team
GoodwillU & HULC:
• GoodwillU Demo with Middle GA CSRA Team
• Onboarded a new EA for Miami
• Follow up PowerSkills meeting with San Antonio Mission Team
• Presented for GII Training Affinity Group
• Met with Central FL new L&D team on HULC
• Met with GII Content Team and signed contract to access their content for use
• Met with a SLP group with Brady on sharing our internal development and prenom process
THANK YOU!
