FEATURED COVER STORY
Innovative Risk Services
W
hen you think of insurance, your first thought
members, the agency has seen its fair share of issues along
should be Innovative Risk Services. Innovative
the way throughout its existence. It was and always has
Risk Services is a Dalton, Georgia, based
been the determination of the staff that kept the agency
Independent Insurance Agency serving all of Georgia, as
moving forward in hard times, not only for Innovative
well as Tennessee, Alabama, North Carolina, and even
Risk Services, but many of their clients. Most recently, the
Texas! When you walk into Innovative Risk Services,
Covid-19 pandemic was one of those instances.
you are greeted with smiling faces and over 130 years of
While many agencies closed their doors to lobby
combined industry knowledge. While the agency is small,
business, Innovative Risk Services made a decision to stay
Innovative Risk Services is mighty, providing the best
open for all their clients. Every staff member was given the
coverages from multiple top insurance carriers, all while
opportunity to work from home and longtime clients that
focusing on providing the localized customer experience
pay in person at the office were consulted, and the general
that people desire. The success of Innovative Risk Services
consensus was that Innovative Risk Services needed to be
is a direct result of the relationships that the agency forms
open. While office hours did change a bit, Innovative Risk
with its customers and with the carriers alike. Always
Services has been open for business the entire duration
committed, caring, capable, and concerned—Innovative
of the pandemic. Cleaning and sanitizing the office
Risk Services strives to make sure you get the personal
became a massive priority, even installing air-purification
attention that you deserve.
machines throughout the office. Technology also became
Throughout the years since the agency was opened,
a top priority. From signatures to agency text messaging,
Innovative Risk Services has been no stranger to the
Innovative Risk Services has been able to continue to
usual problems that small businesses oftentimes face.
deliver a positive client experience. “2020 was definitely
From the recession in 2007 to the retiring of longtime staff
a year to be remembered,” said Pam Blount, Founder of
26 // December 2021
