Alice Ferris Featured in Flagstaff Business News March 2016

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March 2016

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Inside: Volunteers Checking Neighbors’ Smoke Alarms p. 3 NAU Broadens Pool for Elite Swimmers p. 4 » Community Profile: Derek Tungmala Rehabs Autos p. 12

Large Weatherford Hotel Restoration Project Beginning Northern Arizona’s Locally Owned Newspaper

Flagstaff Business News

Latest phase includes structural reinforcement, guest rooms, return of 19-foot high lobby ceiling

ue to serve breakfast, lunch and dinner; however, the main room of Charly’s restaurant and the hotel lobby will be closed. Patrons will be able to enter the building through the Exchange Pub on Leroux Street or The Gopher Hole Pub on Aspen grandeur will include removing the second floor

By Bonnie Stevens, FBN Avenue, which will open at 11 a.m. Hotel guest mezzanine and returning the 19-foot-high ceiling Also serving Sedona, Williams and Winslow | www.flagstaffbusinessnews.com rooms will not be available until May. to the lobby; creating a first-floor hotel room and estoration work to add more structural The hotel – stressed from the weight of heavy office; and adding five more hotel rooms on the support to the three-story, century-old building materials, guest rooms and bathrooms Weatherford Hotel has begun. The latest second floor, bringing the grand total to 17.

During March and April, the hotel will continphase to return the historic building to its original Continued on page 44 »

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Next Generation Leading Mountain Sports Flagstaff Lisa Lamberson carrying on family tradition of promoting active, outdoor lifestyle

By Bonnie Stevens, FBN

S

Lisa Lamberson and her dad, Mark, teach Lisa’s son, Jack, how to ski at Arizona Snowbowl – a tradition for the Mountain Sports Flagstaff family.

Courtesy photo Cameron Clark Photography March 2016 | Issue 3 Volume 9

he has been a sternman for a lobster fisherman, mountain bike guide, ski instructor, Montessori teacher and self-proclaimed card-carrying gypsy. But the role that is in Lisa Lamberson’s blood is that of an outdoor shop owner. On March 1, Lamberson took the lead at Mountain Sports Flagstaff. Her father and company founder, Mark Lamberson, will remain involved as a consultant and bookkeeper.

“I am thrilled to be able to continue our family’s dedication to outdoor pursuits and to the Flagstaff community,” said Lisa. “It gives me a great deal of pride to be involved in the activities that Mountain Sports Flagstaff represents and outfit the community with quality clothes and gear to enhance their outdoor experiences.”

At an early age, Lisa foretold her future in cursive for a Sechrist Elementary School classroom assignment. On lined school paper, she wrote, “I would like to be a ski shop owner when I grow up. Because my dad is one and it looks like fun. I like skiing too, so that would be even more fun.” Early on, Lisa helped out in the store, enjoying running the cash register. For the past 10 years, she has been working alongside her father.

“I am grateful to have the opportunity to buy the business,” she said. “I feel fortunate to work with my dad and have access to his ideas and longtime experience in retail.”

Part of Flagstaff’s Landscape Since 1980 Out of a love for adventure, Mark Lamberson started Mountain Sports with his brother, Continued on page 43

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Home Fire Deaths Causing Reason for Alarm Firefighters, volunteers make house calls with smoke detectors

By Stacey Wittig, FBN

“

In a 12-month period starting in December 2013, we had three home fire deaths and a near miss right here in Flagstaff,” reported Battalion Chief Pat Stakey, Fire Marshal of the Flagstaff Fire Department.

“We launched an investigation and found three common threads. The victims were all senior citizens over 60 years in age. They all lived alone [in a rental property]. And none of them had a working smoke detector.”

“We looked at these trends and then started working with Scot and Frank [of the American Red Cross] to increase awareness and distribute smoke detectors and batteries,” said Flagstaff Fire Department Captain Jared Saylor. In 2014, the two agencies began targeting senior citizens and Flagstaff neighborhoods that have a high percentage of rental units with frequent occupant turnover. The Summit and Highlands Fire Departments joined the Flagstaff Fire Department to partner in the American Red Cross program called the Home Fire Preparedness Campaign.

Since then, the fire departments, along with American Red Cross volunteers, have canvassed four neighborhoods, knocking on doors and inspecting smoke detectors. In south

Sunnyside, the Northern Arizona University Red Cross Club and on-duty and off-duty firefighters installed 31 smoke alarms and 27 batteries. Forty-eight percent of the homes visited had no working smoke alarms. If no one was home, volunteers left behind door hangers that asked the residents to call the Red Cross or the Flagstaff Fire Department to schedule an inspection.

The smoke detectors and batteries are provided to residents free of charge by the Red Cross. “We received a $2,000 grant from the Coconino County Supervisors to buy smoke alarms,” said American Red Cross of Northern Arizona Executive Director Frank E. Bourget.

In the second neighborhood canvas, volunteers from APS and firefighters walked door to door, visiting 117 north Sunnyside homes where they installed 57 smoke alarms and 36 batteries. As many as 93 percent of the homes did not have working smoke alarms. Firefighters also checked the manufacturers’ dates on the smoke alarms. If the alarm was more than 10 years old, it was replaced. If the alarm was inoperable because of the absence of batteries or dead batteries, then batteries were installed.

“The smoke alarms that we install now are 10-year smoke alarms that are sealed so you can’t take the batteries out,” said Saylor, who

The Flagstaff Fire Department and Red Cross of Northern Arizona volunteers walk neighborhoods to install smoke detectors and check batteries. Fire Captain Jared Saylor, Scot Jackson, Gene Munger, Battalion Chief and Fire Marshal Pat Stakey and Frank Bourget work together to reduce home fire deaths.

Photo by Stacey Wittig

has also given presentations to civic groups like the Elks and Lions clubs in an effort to increase awareness of the program.

Volunteer students from NAU Athletics joined on-duty and off-duty firefighters to walk the Mobile Haven neighborhood northwest of the Flagstaff Mall last November. They

left 204 door hangers and visited 21 homes to find that none had working smoke alarms.

Twenty-five smoke alarms were installed and nine batteries were replaced. Besides smoke alarm and battery testing and replacement, the volunteers also educated residents, left Continued on page 47

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March 2016 www.flagstaffbusinessnews.com

What if you removed the barriers to health care Gave people unlimited access And time You surrounded them with a full time medical team

NAU Head Swimming and Diving Coach Andy Johns welcomes international athletes. “Everyone wants to train here; no one wants to compete here. They want to compete at sea level,” he says.

Photo by Stacey Wittig

And a health coach

Pool Broadens for World-Class Swimmers

At no cost to them You treated their whole selves Their underlying issues False beliefs

International teams lining up to train in NAU’s new Aquatic and Tennis Complex

Shame, regrets, fears

By Stacey Wittig, FBN

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Runners and cyclists have been coming to Flagstaff to train at high altitude since the Mexico City Olympics in 1968. Since 1982, there’s been a ton of swimmers here. Now that we have the new pool, we can accommodate even more of them,” said Andy Johns, head coach of the Northern Arizona University Swimming and Diving program.

With the grand opening of the Aquatic and Tennis Complex last month, the public was finally able to sneak a peek inside the new 120,000-square-foot facility. The project kicked off in April 2014 with a ground breaking for the state-of-the-art complex that contains a larger Olympic pool and new separate diving platform configured with diving towers and a diving well.

“On the 50-meter Olympic course, we now have 10 lanes versus eight lanes. That’s two more lanes for long-course swimmers,” explained Johns. With a moveable bulkhead, the new pool can accommodate 19 25-yard lanes, as compared to only four in the former Wall Aquatic Center.

“The short course is an American thing – we are the only place that swims in yards,” said the coach with a smile.

The Aquatic and Tennis Complex replaces the Wall Aquatic Center, which had long been considered a world-class training center. NAU’s swimming and diving complex, coupled with Flagstaff’s 7,000-foot elevation, make the facility a top high-altitude training center for Olympic athletes.

“The main draw is the elevation. What I think sets Flagstaff apart for international competitors [choosing where to train] is the access to downtown, to Phoenix and Las Vegas. Many of these teams come for three to four weeks, and they like

to be able to drive to Las Vegas for the weekends. For the most part, the other top high altitude training facilities are pretty remote or have other concerns like water quality,” he said.

As an example, Johns pointed to High Performance Centre CAR in Sierra Nevada, Spain, located almost 50 miles from Granada, the nearest town. “It’s probably number two in the world for high altitude swimming training.” Johns named La Loma Altitude Training Center in San Luis Potosi, Mexico, and Font Romeu in the isolated French Pyrenees as other leading high altitude facilities situated in remote mountain areas.

“The main reason they come here is because there is a town here with amenities and they are well taken care of,” he said. “We have five countries represented right now: Italy, Japan, Hungary, Brazil and a Vietnamese swimmer.

There are more teams slated to come from now until July, including those from Australia and New Zealand,” said Johns, who has served at NAU as head coach for 20 years.

“This has huge economic impact because in general terms when anyone travels, 50 percent of the budget goes to lodging and 25 percent to food. These teams are spending a lot of money in Flagstaff. When school is in session, like now, there is no room to house them. They’re staying in local hotels.”

Johns says the athletes are treated like rock stars in their own countries. “Here, they can be anonymous without the distractions of home.”

Forty medals were won by swimmers who used NAU’s Wall Aquatic Center to prepare for the 2012 London Summer Olympic and Paralympic Games. They represented Japan, Netherlands, Tunisia, Canada, New Zealand and Norway.

“Everyone wants to train here; no one wants to Continued on page 47

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Investors Looking to Real Estate Stock market uncertainty sends money to rental properties, second homes

By Stacey Wittig, FBN

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oney managers are having trouble hanging on to money, at least that is what is being reported in Bloomberg Businessweek. They say top asset managers, hurt by slumping stock markets worldwide, recorded billions of dollars of withdrawals in the fourth quarter. Business Insider reported that traders have not bet against stocks this aggressively since 2010.

A Los Angeles Times headlines read, “Stocks take a dive, weighed down by another drop in oil prices.”

But the money that is leaving the stock market has to go somewhere. Jack Martin of Bakerson Real Estate Capital Management suggests that private equity real estate is one place it could go.

“Looking at today’s stock market, it makes sense to consider diversifying into something the stock brokers don’t do,” said Martin, principal and co-founder of the group, which supports real estate investments through crowdfunding with accredited investors.

“Investor uncertainty runs in every asset class,” said Martin. “But most investors don’t know that they have options. They don’t know

that they have the options of investing in good, quality [real estate] syndications.”

Private equity real estate is an alternative to traditional asset classes of stocks, bonds and cash. Private equity real estate managers bring together investors to buy and develop real estate using proven strategies. Once the project is completed, each investor gets a share of the profit. Such investment groups or syndications are regulated by the U.S. Securities and Exchange Commission (SEC). While the traditional asset classes are stocks, bonds and cash, alternative assets include commodities (such as metal, energy, agriculture), real estate, insurance products and foreign currency.

“The clear winner today is real estate,” said Martin, who lives in Northern Arizona. “Real estate crashed as hard as it’s ever crashed. The 2008 crash happened because of debt. People used their homes as an ATM. The economy was fueled by that debt. Today’s discretionary spending is not coming from debt. It’s harder to get a loan today than any time in my lifetime,” said the 42-year-old.

Jim Snook, an associate broker with Dallas Real Estate, agrees that the real estate market is strong. Snook is seeing an increasing number of people putting investment money

into second homes and rental properties. “This is a really good time to buy rental properties because of the growth potential in Northern Arizona,” said the realtor. He specializes in foreclosures, “which are almost nonexistent now.” According to Snook, growth potential is high in two areas: increasing rents and climbing real estate value.

“If you go to Craigslist and look at local rent prices, it is amazing,” said Snook, who pointed to a 500-square-foot unit renting for more than $1,100 per month that was displayed on the popular website. “Prices are going up. Rents are going up. And it’s still cheap to buy.”

Rob Gerlak of Alliance Bank said, “There’s not a significant amount of commercial property available in Northern Arizona, so people buy residential property as rentals. I’ve seen a good pick up in that over the last three to four years.”

Alliance Bank of Arizona is part of Western Alliance Bancorporation, a holding company with more than $14 billion in assets. Gerlak, a commercial lender at Alliance, attends foreclosure auctions on the steps of the Coconino County Courthouse.

“I’ve never seen a commercial property go there,” he said. “I believe that the bulk of the people there are there because they’ve taken their money out of the stock market and are investing in real estate rentals.”

Continued on page 47

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March 2016

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A Shift Coming to Downtown Flagstaff New restaurant brings bistro-style dining

By Betsey Bruner, FBN

A

fter their wedding in September 2015, Dara and Joe Rodger wanted to kick off their marriage with a slight change in direction – a kind of shift.

When it opens its doors in April, that change will have manifested itself in Shift, their new restaurant in the historic Babbitt Building downtown.

“We really wanted to dive right in to life with the wedding and opening a restaurant,” explained Dara, who is originally from Boulder, Colorado.

“We both felt we were ready for a change in our lives and felt that the Flagstaff food scene needed a change as well. For the restaurant, we wanted to bring our fine dining backgrounds of composed plates, but with a casual atmosphere.”

Joe, who is from Sedona, has been living in and out of Flagstaff for 14 years and has been cooking in kitchens and bakeries for almost two decades.

They met two years ago at Frasca Food and Wine in Boulder, where Joe was working in the kitchen and Dara was a pastry chef.

“We met doing what we love: cooking,” Dara said. “Shift will be our first child. Hoping to have human children later on.” They decided to plant roots in Flagstaff because of the excellent job

opportunities in the culinary field.

They have secured a prized location on San Francisco Street near Aspen, formerly occupied by two coffeehouses, Flag Buzz and Late for the Train.

The innovative interior includes a new kitchen and a bright, classical brasserie-style design.

“We wanted to get away from the dark industrial trend,” Dara said.

Shift can seat 34 guests and features an intimate, eight-seat interactive chef’s counter,

Owners Dara and Joe Rodger are hoping Shift expands local tastes. Menu items range fro $3 to $19.

Courtesy photo

inspired by Lower 48 in Denver, she says.

“We’ll be cooking face-to-face with diners,” said Joe, who was a part of the opening staff for Chautauqua Dining Hall in Boulder, and Lower 48 in Denver. “There’s no hiding what’s happening in the kitchen or on the plate. We’re hoping guests can see and feel the passion that we’re

putting into every dish.”

The dinner-only and Sunday brunch menu will feature plates of progressive dishes that can be shared, creating a modern dining experience through the use of both familiar and exotic ingredients.

Continued on page 46

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Jitters Journey Travels Full Circle

By Starla Collins, FBN

W

hen Reggie and Sharlene Fouser opened Jitters Gourmet Coffee, they set out to create a place where locals gather and tourists are welcome.

The first Jitters opened in May 1997 in the Santa Fe Plaza on East Route 66. The location offered easy access and plenty of parking, and most importantly to the Fousers, was located on the east side of Flagstaff. Jitters soon become known for its mochas, lattes, flavored sodas and one-of-a-kind sandwiches and salads, especially the Szechuan pasta salad, which is only served once every six weeks.

Melissa Cripps, a State Farm agent with an office in the plaza, anxiously awaited the opening of Jitters. “We watched as they built the outside patio and brought in furniture. On opening day, I went in for my mid-morning break and ordered a coffee. Reggie said, ‘Why don’t you try a mocha?’ I did, and to this day, Jitters still makes the best mocha in town.”

In 2001, the Fousers sold Jitters and opened Confettis Party Store, with the goal of working far fewer hours and finding a business niché in Flagstaff. Jitters remained in the same location until it closed in 2007.

After five years, Confettis could no longer make a profit and the Fousers closed the store.

“It was easier and cheaper for people to order party supplies online. There was no way we

Jitter Lunchbox owners Sharlene and Reggie Fouser are happy to be back in their former space. The cheery restaurant is open from 8 a.m. to 3 p.m., Monday through Friday.

Photo by Starla Collins

could compete with Amazon. But the biggest financial impact was the cost of helium. As a party store, helium balloons were a staple. In 2011, there was actually a worldwide shortage of helium. A large tank of the gas that used to cost $65 went up to $350. There was no way to pass that increase on to our customers. And

because of the shortage, medical suppliers and hospitals had top priority; party stores were at the bottom of the list. It was no longer financially viable for us to stay in business.”

But Reggie and Sharlene were not ready to retire. “We realized how much we missed our regular customers at the coffee shop. So

we decided to open another lunch and coffee shop,” explained Sharlene. They needed a new name and wanted something the locals would recognize that also incorporated their goal to cater to the business community by providing a fast, healthy and tasty menu. As a result, Jitters Lunchbox opened on Fourth Street in 2012.

“I told Reggie, if we were going to do this again, I wanted to be on Fourth Street because it was important to me to support the corridor and efforts to build up that area,” said Sharlene.

Within weeks, even without advertising, locals found Jitters Lunchbox and the owners they loved. “It was so good to see Reggie and Sharlene behind the counter again,” said Cripps. “The food and drinks are just as good, if not better, than the original coffee shop.”

Because of the location, Jitters Lunchbox gained a great deal of new customers as well.

After two years on Fourth Street, lease issues caused Jitters to find a new location or once again close. Fortunately, there was a space open on the far east end of the Santa Fe Plaza, which was perfect because it was still on the east side of town. Reggie learned the space was already spoken for by one of the other businesses in the plaza. However, they could have the space that was being vacated. As fate would have it, it was the original location of the first Jitters, patio and all.

Continued on page 46

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March 2016

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11

Flying high.

WITH ALLIANCE BANK FUELING ITS GROWTH, CUTTER AVIATION REALLY TOOK TO THE SKY.

Students at Jeddito Community School safely view features of the sun with solar glasses.

Photo by Kevin Schindler

Astronomers Helping Students in Remote Schools Explore Universe

“Alliance Bank of Arizona spent a lot of time with us learning our business, and I am so pleased with the high level of personalized service.

The rates are great, the bank is quick to make transactions happen.

This is a very special relationship.“

By Kevin Schindler, FBN

developing sustained partnerships throughout the school year between astronomers and reservation teachers and classrooms. Astronomers n an unseasonably warm day in Deidre Hunter and Amanda Bosh, encouraged Keams Canyon, Jack Lee pressed

by Lowell Director Bob Millis, started the proa pair of odd-looking glasses to gram in 1996. “I was interested in reaching out his face, looked intently upward, and smiled to the Native American population, because broadly as he detected features on the Sun. By donning these special solar glasses, Lee and his they’re so remote,” said Hunter. “The people who live here in Flagstaff can just come up the fellow students at Jeddito Public School were hill, much more easily than people who are, in transformed into young scientists, observing some cases, hours away and often never make details of our nearest star and trying to explain it here.” what they saw.

Each year, two to nine partnerships are creInspiring youth about science can be chalated, with the number dependent on available lenging, especially in underserved communiLowell staff to take part. In recent years, NAU ties where learning opportunities are limited staff members have also participated. and interested mentors are scarce. But two Each astronomer is paired with a specific Northern Arizona programs – one based at teacher, generally at the Lowell Observatory, the other at Northern Arizona These classroom middle school level. About five to 10 times per school University – are working visits involve year, the Lowell person to take astronomy and hands-on activities drives out to the classroom.

STEM-based activities to based on the classrooms on the Navajo Astronomical Society Hunter, who has directed the program since its and Hopi Nations. The goal of the Pacific’s of these outreach efforts astronomy outreach inception, always takes on a partnership and this year is not only to educate and program, Project is working with a school excite students about the ASTRO. Toward in Lukachukai, a fouruniverse around them, but the end of the hour drive from Flagstaff. also to equip teachers with school year, a star Other partnerships this resources so they can better party is often held year include schools in incorporate these disciat the school, and plines into their regular community members Dilcon, Tsaile, Ganado, Ft. Defiance, Seba Dalkai and lesson plans. are invited to Jeddito.

Lowell Observatory participate These classroom visits Navajo-Hopi Astronomy involve hands-on activities based on the AsOutreach Program and NAU’s American Intronomical Society of the Pacific’s astronomy dian Mobile Educational Resources (AIMER) are combining efforts with an eye toward long- outreach program, Project ASTRO. Toward the end of the school year, a star party is often held term sustainability.

Lowell’s Navajo-Hopi program focuses on Continued on page 42 »

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CommunityProfile

Faith Fueling Auto Rehab Derek Tungmala opens second shop in five years

By Patty McCormac, FBN

T

o say that opening a car repair shop in the middle of an economic downturn was a leap of faith is an understatement.

True, established auto repair shops were closing all around Derek Tungmala. True, his automotive vendors told him he must be out of his mind because they were losing customers right and left.

True, Tungmala had absolutely no experience running a business.

Still, it was faith that made him move forward and open Auto Rehab in Flagstaff. Now, nearly five years later, he has opened a second location nearby.

The name of the shop is unique, but there is a reason for that. Tungmala is a recovering drug addict who has managed to stay clean and sober for nearly a decade. He credits his success with the discovery of faith.

“I learned a lot of what was wrong and what led me to the life I live now, which is a very strict life focusing on honesty. I definitely see the value of it now.”

He moved to Flagstaff about eight years ago.

“Trouble is easy to find anywhere, but here

is where I was able to stay clean and sober. It is easier,” he said.

Flagstaff is also where he met his wife, Sally, to whom he has been married for more than seven years. They have a toddler and are expecting another child soon.

He regrets the years he spent under the influence.

“I was messing with drugs since I was 13 or 14,” he said. He said he called himself a “functioning drug addict” in the beginning and was able to work for a living by fixing cars.

The road to recovery, he says, has not always been easy. When he began applying for jobs in Flagstaff, he was not immediately hired. There were blanks on his résumé. He went for an interview at University Auto Repair.

“I pretty much told them the truth. I left thinking that was the stupidest thing I have ever done,” he said. Tungmala was surprised when he got a call back from Bob Orr, who told him to bring his tools. He was giving him a chance.

He worked there for four years.

Still, his dream was to have his own shop.

“Most of my church friends always wanted work done,” he said. “I like being personable with people, trying to make their needs fit their budgets.”

Starting his own business was an incredible risk. “We stepped out and tried it and it was at the

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Continued on page 45

»QuickHit: What business words of wisdom do you live by?

“Integrity and finding value in my employees.”

What is the best advice you have ever received?

“The hardest thing I don’t want to do is usually the right thing.”

Where do you see yourself and your business five years from now?

“It sounds crazy, but we feel we are working toward the potential franchise.

What makes us unique and different?”

Where is your favorite place to travel?

“My wife and I just got back from Thailand. That would be the place.”

How do you unwind?

“A lot of unwinding is home. Next would be hunting and fishing, just being outdoors.”

or

The Auto Rehabs can be found at 799 W. Route 66 and at 204 S. Mike’s Pikes. Learn more by visiting company’s website at www.auto-rehab.com.

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13

The International Profile of a Flagstaff Fundraiser

By Ray Newton, FBN

M

ost of us can go shopping locally or travel throughout the country and generally be anonymous.

Not so with Flagstaff resident Alice Ferris.

You may know Ferris from her previous roles as the development director for Lowell Observatory and KNAU Public Radio. She also was the foundation director for Flagstaff Medical Center.

But in recent years, it is hard for her to travel anywhere in the country without someone recognizing her and saying, “Hey, didn’t I see you on PBS…?” and name one of the more than 350 public television stations in the United States and Canada on which Ferris regularly appears.

It is happening more and more often, too.

The Wisconsin native routinely flies more than 100,000 miles each year and spends more than 200 days on the road, away from the physical offices of the Flagstaff-based business she founded in 2001: GoalBusters Consulting.

Major clients for her business include PBS, local public radio and public television stations throughout the country. She also consults with scores of non-profit service organizations including healthcare, education, social services, the arts, animal welfare and Native American groups.

Perhaps the highest profile position she

currently holds is being an on-air fundraising talent for the highest rated dramatic series in public television history – “Downton Abbey.”

Appearing in as many as 17 million households weekly, Ferris and her on-air cohost, Ken Verdoia, producer at KUED, Salt Lake City, are featured in nationally distributed PBS fundraising programming for the critically acclaimed series, now completing its sixth and final season. These fundraising programs have helped raise more than $70 million for local PBS stations.

She often is asked if she has met the “Downton Abbey” cast. Unfortunately, she has not – yet.

Ferris also is a frequently requested presenter on the international speaking circuit of the non-profit training and professional development world.

Ferris earned her bachelor’s and master’s degrees at the University of Wisconsin.

Involved in public broadcasting for more than 25 years, she started at Wisconsin Public Television as a human “bubble machine,” blowing bubbles from behind a set piece during the long-running “Lawrence Welk Show.”

Ferris has been featured as on-air national fundraising talent for many programs, such as Suze Orman’s “Financial Solutions,” and the 25th Anniversary of Ken Burns’s “Civil War.” Most recently, she worked with the cast of “Manor of Speaking,” an Emmy-award HousCourtesy photo

Alice Ferris lends her voice to the airwaves as she and business partner Jim Anderson raise money for radio station KAWC, broadcast from the Arizona Western College campus in Yuma.

Courtesy photo

ton PBS produced talk show that often follows “Downton Abbey.”

Ferris sometimes has to remind viewers that while people see her on TV frequently, it is often the magic of digital recording, not a live performance. In fact, her television work represents no more than 10 percent of her professional work. She and her business

partner, Jim Anderson, CFRE, have home offices in Flagstaff but usually are on the road serving select non-profit clients in Arizona and throughout North America.

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Continued on page 45

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March 2016 www.flagstaffbusinessnews.com

Goodwill’s ‘The Job Connection’ – Turning Potential into Employment

By Liz McGinlay

T

he Job Connection at Goodwill Industries of Northern Arizona offers a myriad of services at no charge to job seekers, but they all have the same goal – fulfilling Goodwill’s mission of “putting people to work” by connecting Northern Arizonans seeking jobs to local employers in need of a qualified workforce.

The key to this initiative is the comprehensive support given to those who come to The Job Connection. We help them discover their potential, then help equip them with the knowledge and skills they need to make employers take notice.

That can include determining any additional training or education they need to secure a position; teaching them how to complete job applications and apply for work online; helping them develop a compelling résumé; and sharing tips so they “wow” employers in an interview.

The support doesn’t end when they start earning a paycheck, however. We want to make sure that our customers have the tools to retain and advance in their new positions, so we encourage them to join our “Job Keeper Club” for additional support that helps ensure job success.

Virtually everything needed to conduct a job search is available at The Job Connection, including computers, Internet access, voicemail boxes, dress for business success vouchers, and much more.

All the services provided by The Job Connection are at no charge to job seekers and funded through the sale of donated goods at Goodwill’s retail and outlet locations. So remember, when you donate to and shop at Goodwill, you join us in becoming a Job Creator.

Our customers are as diverse as the services we offer. We help those who have never held a job before, people who have been laid off, individuals with disabilities, those re-entering the community following incarceration, veterans moving from deployment to employment in civilian life, and even people who have had a career for decades and are looking for a new field.

A great example of that last category is

The support doesn’t end when they start earning a paycheck, however.

We want to make sure that our customers have the tools to retain and advance in their new positions, so we encourage them to join our “Job Keeper Club” for additional support that helps ensure job success.

Bernice Hardy. After almost 30 years as an employee of the Arizona Department of Economic Security, Bernice knew who to turn to when she decided to retire and explore other career possibilities; for years, she had been referring her clients to The Job Connection when they needed help finding employment. Now, it was her turn.

Goodwill employment specialists helped her with the collaterals she needed to find a new career, assisting her with a new résumé and cover letters customized to the types of jobs for which she was applying. In addition, she completed foundational work readiness training to brush up on some skills.

All of this meant she was ready when fate, as it often does, put Bernice exactly in the right place at exactly the right time.

One day, Bernice was driving her husband to a job fair and decided to attend herself as well.

She wound up interviewing for a position at the Palo Verde Nuclear Generating Station and was ultimately offered a position as a “fire watch,” a person who works alongside a welder to make sure a fire does not start and extinguishes it quickly if it does.

Bernice is effusive in her praise of Palo Verde, one of the largest nuclear generating stations in the country, and notes that she enjoys working for a company that is very prestigious in its field.

The Job Connection is available at five locations in Northern Arizona. The one in Flagstaff East is also the location of the recently rebranded Arizona@Work – Coconino County, a consortium of 11 workforce partners under one roof.

FBN

Liz McGinlay is the vice president of mission advancement at Goodwill Industries of Northern Arizona.To learn more about The Job Connection, Arizona@ Work – Coconino County, or other Goodwill programs, please email Liz.McGinlay@goodwillna.org or call 928-526-9188.

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March 2016

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Flagstaff Business News |

March 2016 www.flagstaffbusinessnews.com

AsktheCEO

What to Consider When Buying a Business with Partners

By T Paul Thomas

O

ver the years, former mentors and business associates send me great stories that I use during my lectures at Northern Arizona University. Marsha Morgan was my very first manager out of college and to this day we are great friends (which is a column for the future about the importance of maintaining relationships, staying in contact and networking in business). Marsha emailed me several great short business stories and this one is my favorite: It is early on a weekday morning and Karen is stepping out of the shower as Bill is stepping into it in order to get ready for the business day. As Bill turns on the water, Karen hears the doorbell. She wraps a towel around herself and runs to the front door only to discover their neighbor Jason standing there. Jason holds out

five $100 bills and says, “I’ll give you $500 if you drop your towel.” Karen thinks for a few seconds and decides to accept the offer. She drops the towel and immediately Jason hands her the five bills and walks away.

Karen returns to the bathroom and tells Bill it was just the neighbor, to which he responds, “Did he give you the $500 he promised to repay me today?”

The business lesson here is that if you have a partner, it is critical that they know everything that is going on or bad things may happen in the business. Which takes me to my topic for the month. I received an email from someone interested in buying an existing business wondering whether he should buy the business with a partner or go it alone.

As a general rule, I do everything humanly possible to talk anyone out of starting or buying a business with a partner. It is never a

As a general rule, I do everything humanly possible to talk anyone out of starting or buying a business with a partner. It is never a question of if the partnership will run into trouble, it is a question of when. Every partnership will eventually run into trouble. Someone will complain about unfair division of responsibilities, someone is working harder or longer hours, someone is taking more vacation or not working weekends.

question of if the partnership will run into trouble, it is a question of when. Every partnership will eventually run into trouble. Someone will complain about unfair division of responsibilities, someone is working harder or longer hours, someone is taking more vacation or not working weekends. Sure, having a solid and well thought out Partnership Agreement will help, but in my 30 years of business, I’ve never seen a partnership live on happily ever after.

However, sometimes you don’t have a choice. So if you feel the need to ignore my advice, only get a partner if the following apply: you need help with the purchase price or capital requirement (consider a loan because they go away once paid off); the other partner(s) have a skill or expertise you don’t have and it is critical to the business; they share the same business drive and passion and you can easily split roles and responsibilities. Never, never, never start a business and then communicate that you and your partner are co-owners and will function as co-presidents. That is a recipe for disaster. Having very clear roles and boundaries are important for the partnership and for the sanity of the employees.

Should you consider partnering with a spouse or significant other? Personally, I think it is a mistake. It is important to have balance in your life and if you and your significant other are working together you will never get

away from the business. My wife, Jill, and I partnered on a business and it worked just fine but it was because we had clear and separate roles and responsibilities. We had been married for 25 years at the time so we were going into the business with a strong foundation.

Most everyone dreams of owning his or her own business and if you can do it without a partner, all the better. If you need a partner, go into it with your eyes wide open. A business partnership is just like a marriage, but without the fun stuff. And by all means, make sure you are communicating constantly so there are no surprises. FBN

T Paul Thomas teaches business and entrepreneurship at Northern Arizona University, serves as the CEO of the Northern Arizona Leadership Alliance (NALA) and is the chief entrepreneur at the NACET Accelerator. Prior to joining NAU in 2013 Paul spent 25 years as a serial CEO and president. Thomas can be reached at thomas.tpaul@gmail.com.

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Market Corrections, Volatility During Retirement

By James D. Hoyt, CPWA, CFS

C

Commonwealth Primary Care ACO

ommonwealth Accountable Care Organization (ACO) is a partnership of Flagstaff Physicians working together to improve the health of people in Northern Arizona.

Our goals: • enhancing communication between all medical providers and clinics • streamlining processes • providing quality cost-effective care • improving health outcomes.

We understand that you have a choice when deciding where you receive medical care, which is why we have created the largest network of local primary care providers working together to benefit our patients through seamless coordination of care. Commonwealth is a federally approved ACO participating in the Medicare Shared Savings Program.

Go to

MyHealthcareTeam.net and take that first step to select a Commonwealth Primary Care Provider.

Commonwealth ACO participating primary care providers: Flagstaff Family Care Clinic 928-527-4325 With two locations to serve you 710 N. Beaver Street, Bldg 6 and 1501 S. Yale Street, Bldg 2 suite 150 Flagstaff, AZ 86001 www.FlagFamilyCare.com Mathew Wise, M.D. Sara Cook, M.D. Andrew Martin, M.D. Meghan O’Donnell, M.D. Michelle Doroz, D.O. Irene Wise, FNP Steve Moss, MPAS Nitza Glick, PA Jill Dubravcic, FNP Mihaela Farley, FNP-C Ryan Internal Medicine 928-213-5881 1350 Rim Dr. Flagstaff, AZ 86001 www.ryanim.com Keith Ryan, M.D. Katie Lemke FNP

East Flagstaff Family Medicine, Ltd. 928-774-2788 Northeast Professional Plaza 1515 E. Cedar Ave., Suite A-3 Flagstaff, AZ 86004 www.eastflagfamilymed.com Bradford Croft, D.O. Mary Pasternacki, FNP Sara Reeves, FNP Cathryn Draper, A-FNP Joshua Makela, PA-C Hospice Compassus 928-556-1500 (24 hours a day) 1000 N Humphreys St, Ste 220 Flagstaff, AZ 86001 928-556-1500 (24 hours a day) www.HospiceCompassus.com Nurses Network Home Health 928-556-0755 624 North Humphreys, Flagstaff, AZ 86001 www.nursesnetwork.net

Mountain Heart Cardiology 928-226-6400 2000 S Thompson St. Flagstaff, AZ 86001 www.mountainheartcares.com Kent D. Winkler, M.D. FSCAI Robert Wolyn, M.D. Vincent X. Grbach, M.D. FCCP Robert S. Rosenberg, D.O. FCCP Megan Engbring, D.N.P Elisa Hilburn, MSN A.C.N.P. Chris Fisher, RRT Angela Hansen R.D. Mackenzie Lurie, PA-C Phoenix Neurology 1501 S Yale St. Bldg 2 Suite 152 Flagstaff, AZ 86001 623-535-0050 Kristi Gill, D.O. Northern Arizona Radiology 928-773-2515 77 W Forest Ave Ste 101 Flagstaff, AZ 86001 www.northernarizonaradiology.com

M

arket corrections and volatility during retirement can be unnerving, but they are part and parcel of being a stock investor in today’s markets. In the long term, research shows that the stock market has delivered positive returns. However, in the short term, markets can fluctuate dramatically because of many factors. For instance, in the 20-year period between 1995 and 2014, the S&P 500 returned 9.9 percent, but during that same period, the S&P 500 suffered multiple years of negative returns: n Between March 2000 and October 2002, the S&P 500 lost 49.2 percent. n Between October 2007 and March 2009, the S&P 500 lost 56.4 percent.

During these downturns, many investors lost significant portfolio value, and some missed out on the market recoveries that followed by failing to stay invested. Here are a few guidelines that can help you make it through volatility in retirement.

Volatility and Market Declines During Retirement are Inevitable We can’t predict market movements with any certainty, but we can expect a retirement lasting 20 or 30 years to see periods of decline.

Retirement strategies predicated on steady returns may fall short when markets swing.

Choose a Suitable Mix of Investments for Your Objectives One of the most powerful tools investors use to help mitigate the effects of downturns and volatility is a proper asset allocation strategy built around your needs. We don’t believe in cookie-cutter strategies; your retirement portfolio should be as individual as you are.

Diversification, mixing a wide variety of investments inside your portfolio, may help smooth out some of the highs and lows of markets, though it can never completely eliminate risk or guarantee a profit.

Avoid Emotional Decision-Making If you opened a newspaper or turned on the television during the latest period of volatility, you probably saw headlines like “Is the bull market over?” and “Are we headed for another bear market?” as well as other hyperbole designed to capture eyeballs. It’s stressful to wonder about the financial health of your retirement when markets swing. However, the key to keeping your cool during periods of volatility is to remember that market swings are a normal part of market cycles.

During periods of volatility, it’s a bad idea to look at your accounts every day or listen to the talking heads on television. Doing so can increase your anxiety and lead you to the critical mistake of emotional decision-making.

While it can be tempting to make changes to your investments in response to market movements, research shows that investors tend to make poor investment decisions when driven by emotion.

Stay Flexible and Keep Cash on Hand Unlike younger investors, retirees can’t always just wait out periods of volatility. Taking withdrawals when your portfolio has lost significant value can harm your overall retirement picture by depleting your savings, so it’s critical to build some flexibility into your strategies. One way to help you avoid selling investments that have lost money is to have a significant cash reserve.

The Bottom Line Keep calm and carry on. Volatility and market downturns are a normal part of market cycles.

As a retiree, you can expect to live through many periods of volatility and perhaps even a bear market or two. We cannot predict the timing or duration of these downturns, but research and experience have taught us that flexible, personalized strategies built on rigorous testing can help investors pursue success in many market environments. FBN Diversification cannot guarantee a profit or entirely eliminate the risk of investment losses.

Opinions expressed are subject to change without notice and are not intended as investment advice or to predict future performance.

Investing involves risk including the potential loss of principal. No investment strategy can guarantee a profit or protect against loss in periods of declining values. Past performance does not guarantee future results.

The Standard & Poor’s 500 (S&P 500) is an unmanaged group of securities considered to be representative of the stock market in general.

You cannot invest directly in an index. Consult your financial professional before making any investment decision.

James D. Hoyt is a Certified Private Wealth Advisor, Certified Fund Specialist and the Founder/CEO of Ascendant Financial Solutions, Inc. Hoyt and his wife, Kathy, enjoy community non-profit volunteering, golf, hiking and road biking. Both believe that “we are stronger as a community than as individuals.” www.ascendant-financial.com Securities and Advisory Services offered through Geneos Wealth Management, Inc. Member FINRA/ SIPC. Advisory Services offered through Ascendant Financial Solutions.

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March 2016

| Flagstaff Business News

19

Alzheimer’s Disease: Communication Tips

By Cindy Harris

T

he most debilitative and indicative symptom of Alzheimer’s disease is the gradual loss of words and understanding that are crucial to even the most basic communication that most of us take for granted. Alzheimer’s patients realize there is a problem, even though they may not have the capacity to understand what is happening. This can cause instances of confusion, fright and frustration for the person with Alzheimer’s disease as well as for loved ones and caregivers of those with Alzheimer’s.

In an effort to help those dealing with seniors with Alzheimer’s, the Alzheimer’s Association suggests the following tips to

achieve better communication in spite of the disease.

First, it is important to learn to recognize the changes in communication and behavior in those with Alzheimer’s. Second, caregivers and family members need to learn how to assist in communication and to identify and adapt their own communication styles to those of the individual Alzheimer’s sufferer.

It is important to not only be patient but also supportive when trying to communicate.

Take the time to listen, with no interruptions or criticisms. Offer encouragement and reassurance that he or she can take the time needed to try to form thoughts into proper words and try to resist correcting misused words. Many times there is meaning behind those words and if you take the time you

It is important to not only be patient but also supportive when trying to communicate. Take the time to listen, with no interruptions or criticisms.

Offer encouragement and reassurance that he or she can take the time needed to try to form thoughts into proper words and try to resist correcting misused words. Many times there is meaning behind those words and if you take the time you may discover the intended meaning. Focus on the emotion that may lie within the words. Nuances in voice tone as well as hand gestures and facial expressions can all be critical in fully understanding the senior.

may discover the intended meaning. Focus on the emotion that may lie within the words. Nuances in voice tone as well as hand gestures and facial expressions can all be critical in fully understanding the senior.

At times you may become angry or frustrated yourself, but understand that criticizing or arguing only serves to increase levels of discomfort and agitation for those with Alzheimer’s. Instead, practice patience and offer occasional suggestions for words they are trying to speak. When appropriate, retreat to a quiet place to communicate. Noise and crowds may intimidate the Alzheimer’s patient, resulting in increased frustration and anxiety as well as decreased verbalization.

Sometimes, all the person needs is a bit of quiet to organize their thoughts and correctly verbalize them.

If the sufferer is in late stages of Alzheimer’s, there are other measures you can take to improve communication efforts. Let the person know who you are to create a sense of familiarity. Use simple words and sentences and speak slowly in a lowered tone of voice. Be prepared to repeat your questions or information you are imparting, and also be prepared for those with Alzheimer’s to repeat themselves. Be respectful, calm and caring in your actions and tone of voice.

Don’t argue. If a spouse has passed and they believe they haven’t, don’t remind them.

It’s painful to relive some memories. Using signals or written words to communicate or as reminders can be extremely helpful.

Above all, try to remain positive even in the face of this difficult condition. Alzheimer’s disease is extremely trying for the patient and the caregiver, family members and friends who are dealing with a loved one with Alzheimer’s disease. Remember, the challenges are neither your fault nor theirs.

Patience, understanding and compassion on your part can mean the difference between failure and success in effective communication. FBN

About Comfort Keepers: Cindy Harris is the owner of Comfort Keepers. With over 600 independently owned and operated locations, Comfort Keepers is a leader in in-home senior care to promote independent living.

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BusinessDean’sMessage

Wag More, Bark Less

By Craig Van Slyke, Ph.D.

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y very-dirty-this-time-of-year Subaru has a bumper sticker that says “Wag more, bark less.” As anyone who knows me even slightly knows, I love our two dogs, Maggie and Dallas. Both are good pups … mostly. I bought the bumper sticker because it was funny and dog related, but the more I thought about it, the deeper the simple message became to me. (Of course, I may be completely overthinking this; it wouldn’t be the first time.)

The simple message is to spend more time being happy and less being angry or afraid. The analogy is imperfect, as my arrivals home are often accompanied by much happy barking, so barking doesn’t always mean anger or fear. But I like using this aphorism as a rhetorical device, so let’s ignore the imperfection. So, how can we achieve this state of wagginess?

Start by recognizing that life is short, which makes it a shame that so many of us spend so much of our time angry or afraid. (I’m using “afraid” in a very broad sense to include fear and anxiety.) As I’ve written before, upset over the past and anticipating an uncertain future are two major sources of fear and anxiety. As Seneca wrote, “Beasts avoid the dangers they see, and when they have escaped them are free from care; but we men torment ourselves over that which is to come as well as over that which is past.”

Focusing on the present helps us bark less, it also leads us to wag more. Again quoting Seneca, “The present alone can make no man wretched.”

Dogs wag more because the clock isn’t their master. Dogs eat when they’re hungry, drink when they’re thirsty, and sleep when they’re tired. When Maggie is worn out from play, it doesn’t matter much what time it is, she naps peacefully. (To be fair though, she eats any time

Dogs can also teach us how to be rich...really.

While Maggie and Dallas are happy to receive a new toy (especially a stuffed sock monkey; they go nuts for a sock money), they don’t seem to sit around making an accounting of their toy inventory. They wag because they’re happy with the toys they have.

True riches come from not wanting more than you have.

we’ll give her food.) Humans are driven by the clock. The clock is our boss, and we its slave.

The clock says noon, it’s time to eat. The clock says 6 a.m., so it’s time to awaken (well, for me, it’s 4 a.m., but whatever). Certainly, by necessity we must allow the clock to drive some activities, but in many instances the clock rules us simply out of habit and convention. Maybe if we defy the clock on occasion, we’ll be a little happier.

Dogs also enjoy what they have while they have it. As some of you know, Maggie derives great joy from rawhide chips. She tosses them around, brings them to me for games of fetch, and runs around the house happy just because she has a chip. Sometimes she actually chews and eats the chip. What she doesn’t do is get sad when the chip is gone. (This may be because she generally has a dozen or so chips strategically scattered.) We can take a page from Maggie’s playbook. Enjoy what you have when you have it, but when it’s gone, let it go. This, my friends, is a key to happiness. I’m on a Seneca roll, so here’s another gem: “No good thing renders its possessor happy, unless his mind is reconciled to the possibility of loss.”

Dogs can also teach us how to be rich … really. While Maggie and Dallas are happy to receive a new toy (especially a stuffed sock monkey; they go nuts for a sock money), they don’t seem to sit around making an accounting of their toy

inventory. They wag because they’re happy with the toys they have. True riches come from not wanting more than you have. Turning to Seneca one last time (in this column), “It is not the man who has too little, but the man who craves more, that is poor.”

So let’s take a clue from our canine friends.

Enjoy the short time we have, life is precious, don’t waste it on anger, fear and anxiety. Wag more, bark less. FBN For more of Maggie’s antics, visit parablesofmaggie.com.

I’m honored to lead Northern Arizona University’s W.A. Franke College of Business, home to over 3,400 students, and faculty and staff who are dedicated to the success of those students and the economic development of Northern Arizona. For more information on The W.A. Franke College of Business, please see: http:// www.franke.nau.edu/. I welcome comments and feedback on these columns.

Email your comments to: craig. vanslyke@nau.edu, or follow me on Twitter @cvanslyke.

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Mayor’sAddress

March 2016

| Flagstaff Business News

21

Helping Small Businesses at the State Legislature

By Jerry Nabours

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orking on a bill in the state legislature has been an interesting experience. First, let me tell you about the problem I am trying to solve, then I will get to the legislative process.

If you are a small business that needs some retail or office space, you know the problem. A landlord shows you some rental space that has a front door, four walls and a restroom. You need to build some partition walls, move a few lights, add a sink, and you will be ready to do business. You go to the city building department to get a permit and you are told you must have an architect draw the interior plans. What?! For

bearing walls are involved and no ADA changes these simple, non-load bearing, non-structural are needed. changes? An architect? Why I got our state represennot a commercially licensed All bills are first tative, Brenda Barton, to general contractor? You are referred to a “drop” a bill at the beginning told by the city staff, “Becommittee of seven of the 2016 Legislative cause that is the state law.” to nine members. session to make this small That state law will cost A proposed bill has exception to the state law. you at least $1,500 and three to be approved by All bills are first referred weeks and you must find an the committee or to a committee of seven to architect to do a small job. it generally won’t nine members. A proposed This is happening all over go any further. Our bill has to be approved by the state. So, a while back, I bill went to the concluded that the state law Commerce Committee the committee or it generally won’t go any further. Our requiring an architect to draw of the House. bill went to the Commerce all commercial building plans Committee of the House. should have an exemption for tenant remodeling I went to Phoenix to make my argument beof less than 3,000 square feet where no load

fore the committee that this bill would help small businesses and would not jeopardize safety. A commercial contractor has to do the work. The city building inspector has to approve the work.

Flagstaff Building Official Mike Scheu also spoke in favor of the bill, as did Representative Brenda Barton.

In my next column, I will tell you what happened and more about the legislative process.

Hint: Nothing is easy! FBN Jerry Nabours is the Mayor of Flagstaff. Any opinions in this column are those of Jerry Nabours and not necessarily the views of the City Council.

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March 2016 www.flagstaffbusinessnews.com

What Should Landlords Collect for a Security Deposit?

By Mike Hutchins

I

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n most circumstances, it is a given that landlords want to collect the largest security deposit possible in order to offset their risk. Landlords can use security deposits to compensate for monetary losses such as unpaid rent and/or damage to their property by the tenant. Did you know in the state of Arizona landlords are limited in the amount of security deposit that they can legally demand?

Per the Arizona Residential Landlord and Tenant Act: Article 2 – Landlord Obligations 33-1321.

Security deposits A. “A landlord shall not demand or receive security, however denominated, including, but not limited to, prepaid rent in an amount or value in excess of one and one-half month’s rent. This subsection does not prohibit a tenant from voluntarily paying more than one and one-half month’s rent in advance.”

Landlords, please be aware you cannot demand that a tenant pay a security deposit more than one and one-half times a month’s rent!

I see this happen frequently when landlords become concerned over what they see in an applicant’s job, rental history or credit report.

Legally, you cannot do this!

Tenants, please be aware you may voluntarily pay a landlord more than one and one-half month’s rent in advance. This can be used as

a strong negotiating tool for various reasons: lack of credit, poor credit, lack of rental history, lack of income, wanting to lease for a term that is less than landlord’s advertised lease term or trying to lease a highly desirable property.

It is very important to know the intricacies of the law when managing an income property, and can be very costly should you err in the process. Educate yourself or seek professional guidance from a licensed property management firm or legal counsel specializing in real estate law.

Also, it is very important to understand a tenant’s rights when renting a property.

Tenants are frequently taken advantage of when they don’t understand their rights. They will acquiesce to unreasonable demands out of fear they may not have a home or worry about repercussions should they ask for repairs or maintenance. The Arizona Residential Landlord and Tenant Act is available online for both landlord and tenant information. FBN Mike Hutchins is the owner/broker of Sterling Real Estate Management and enjoys talking about Flagstaff real estate.

Please feel free to call him at 928-773-0690 or email him at mike@sterlingrem.com.

New Arizona Real Estate Textbook to Help Pass State Exam

A

rizona Mountain School of Real Estate in Flagstaff is the first real estate school in Arizona to adopt the “Arizona Real Estate License Exam Prep” textbook for its real estate salesperson and broker pre-licensing students.

The school’s owner and director, Kurt Wildermuth, is a co-author of the 260-page examination preparation book published by Performance Programs Company, a national textbook publisher headquartered in Tampa, Florida.

The book is a learning tool designed to prepare real estate candidates statewide to pass Arizona’s state licensing examination. It contains six sections, including review material and practice tests that cover both national real estate and Arizona state specific principles, practices and laws.

Wildermuth is an Arizona Department of Real Estate Certified School Administrator, Certified Instructor and licensed Associate Broker who has been a real estate educator in Arizona since 2005. He is the author of the Arizona state specific sections of the new textbook.

Arizona Mountain School of Real Estate graduated 70 pre-license candidates and provided more than 180 classroom student hours of continuing education for license renewal in 2015. FBN

Come by and visit us: 2321 N. 4th St., Flagstaff, AZ Call us today for a no obligation quote.

928-526-5691 or 800-359-5176

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Real Estate: One of the Oldest, Most Sound Investments You Can Make

By Sherri Monteith

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hose of us in the real estate industry or those who were severely affected by the latest crash still flinch when we remember the real estate market in 20092012. It was bad. Many home mortgages were underwater (meaning you owed way more on your house than you could possibly sell it for); nearly 70 percent of all real estate transactions from 2009-2010 were either a short sale (making a deal with the bank to accept less than was owed on the property) or a foreclosure. Homes were generally in less stellar condition because sellers couldn’t afford to make repairs. If you were selling your home as a short sale, many times, the bank wouldn’t allow any repairs to be made by the seller. If there was any extra money at all, the bank wanted it. Were there some good deals made? Absolutely.

Nearly four years later, we are still recovering. Is real estate still a good investment?

Without question. Here’s why.

When you own your home, you are paying something off. Your money every month is going toward something. You’ll either eventually pay it off and own the home outright or you’ll sell it (hopefully) at the right time and make a profit known as equity. With interest rates

as low as they are, you’ll likely end up paying about the same for your mortgage payment as you would to rent the same house you own.

That being said, you must be smart about it.

Like everything in life, there is no guarantee you’ll make money. One of the main reasons

qualify for a loan. They overcorrected. That took a good 18 months to sort out. It’s balanced now. Loans are available for those who are truly qualified to make a purchase.

Real estate doesn’t have to be a “buy at rock bottom, sell at the top of the market” adventure

When you own your home, you are paying something off. Your money every month is going toward something. You’ll either eventually pay it off and own the home outright or you’ll sell it (hopefully) at the right time and make a profit known as equity.

With interest rates as low as they are, you’ll likely end up paying about the same for your mortgage payment as you would to rent the same house you own.

scaping, the paint and the general maintenance of your home. Protect your investment.

There are very few, if any, tax breaks when it comes to renting. There are, however, numerous advantages for the homeowner. Make certain to seek accounting advice from your qualified tax professional.

Again, you have to be smart while making a real estate investment and typically, it’ll be a longer-term investment for most. Not only will you have the tax benefits of ownership, but your money is going toward paying off that home that you will either own someday or sell for a profit, if you’ve been wise in your purchasing decisions.

No investment is a guaranteed money-maker, but real estate will always be one of the most steady, sound investments one can make.

FBN

so many folks got in trouble five years ago was overextension – buying more house than they could afford. Looking back, common sense should have told everyone they were getting in over their heads, but in the moment, excitement took over. Can I really buy this house?

Sure, you qualify! It was as though the day of reckoning would never come. We learned a hearty lesson from this. Lenders first tightened the belt so much it was extremely difficult to

for it to make sense. It’s a long-term investment for most of us. Knowing your market is key. Hiring the right realtor to guide you through the process is essential. Don’t overpay.

You don’t have to buy at the lowest price per square foot to make a good deal. It just has to be balanced. Keep your home in good shape.

Maintain the proper insurance to protect your home in case of a hail storm or high winds knocking a tree down, etc. Keep up the land-

Sherri Monteith is the managing broker for Russ Lyon / Sotheby’s International Realty located at 1750 S. Woodlands Village Blvd., in Flagstaff. To reach her, call 928-779-5966.

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March 2016

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Using Your Head to Prevent Falls

Slipping in the bathtub, falling down the stairs, losing your footing on a ladder‌ These are common ways that head injuries can be caused, especially in older adults.

Mountain Valley Regional Rehabilitation Hospital wants to increase awareness in how balance and mental sharpness can affect personal safety, and invites the community to:

FREE Balance and Cognitive Screenings Saturday, March 19 - 8:00 a.m. - 4:30 p.m.

Mountain Valley Regional Rehabilitation Hospital 3700 North Windsong Drive, Prescott Valley, Arizona

Call 602-540-5310 to schedule an appointment.

Each screening takes about 30 minutes. Attendees may participate in either one or both screenings.

MVRRH.ernesthealth.com 3700 N. Windsong Drive, Prescott Valley, AZ 86314 ph: 928.759.8800 • fax: 928.759.8806

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Flagstaff Business News |

March 2016 www.flagstaffbusinessnews.com

Essential Elements for Recovery

By Mark Love

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roper recovery practices should be a priority for avid exercisers, high school athletes and even weekend warriors out on the golf course. Any physical activity, especially for long periods of time, can leave the body feeling sore, tight and tired. Essentially, an unrecovered body can cause an impact in other aspects of life such as a lack of mental sharpness and a weakened immune system. To avoid these symptoms and keep feeling up to par, follow these tips for essential elements of recovery:

Nutrition.

Maintaining a proper diet is vital for recovery; however, try to avoid “fad” diets and extreme eating plans. Everyone’s body is different and not one diet will fit everyone’s needs perfectly. Instead, focus on finding the right diet for individual needs, and one that contains the foods that affect the body in a positive way. An easy tip for finding quality foods is to look at the ingredients on the nutrition label. Opt for foods that are known and can be pronounced.

Try to build the base of a diet around quality, balanced meals that contain the right ratio of protein/carbs/fat. According to Livestrong, a ratio around 40/30/30 will work best; however, you can adjust intake depending on the intensity of activities and goals.

Sleep.

The body heals itself when asleep. Whether someone is trying to lose weight, gain muscle or be a better athlete, lack of sleep will hinder an individual’s ability to do so. Sleep helps the body maintain its hormonal balance and mental acuity, as well as repair and rebuild the small micro-tears in the muscles that occur during strenuous physical activity. The right amount

or sport, muscles are repeatedly firing and contracting. When finished, it is essential to relieve tension in the muscles by taking the time to stretch. Stretching will not only allow the body to cool down but it will help the body feel better for the next challenge. In addition, when done consistently, stretching can help minimize the risk of injury and increase athletic performance. Don’t forget to stretch!

The body heals itself when asleep. Whether someone is trying to lose weight, gain muscle or be a better athlete, lack of sleep will hinder an individual’s ability to do so. Sleep helps the body maintain its hormonal balance and mental acuity, as well as repair and rebuild the small micro-tears in the muscles that occur during strenuous physical activity.

of sleep may vary depending on age and activity level. In general, aim to fall within the seven to 10 hour range and try to keep a consistent sleep schedule. Sleeping 12 hours one night and five hours the next will not allow the body to recover.

Stretching.

When finished with any physical activity, take five to 10 minutes to stretch. During exercise

Massage Therapy.

point muscles that may be causing discomfort in other areas of the body due to imbalances.

Massage will aid in relieving tension stored in the body, allowing a more restful, deep sleep, and a reduction in pain for better daily performance. In order to get the most out of massage therapy, make sure to maintain a consistent regime. Regular massage relaxes the body and mind, resulting in optimum performance. Massage Envy’s professional massage therapists will consult with each individual to create a plan that works. FBN Mark Love is co-owner of Massage Envy Spa. For more information on the benefits of massage, visit MassageEnvy.com. For additional information or to schedule an appointment with a massage therapist or esthetician, visit massageenvy.com, call 928-526-ENVY (3689), or visit one of Arizona’s 36 Massage Envy Spa locations. The Flagstaff location is at 1235 S. Plaza Way in the University Plaza Shopping Center off Milton Road next to Ross and Safeway.

When it comes to relieving tension in the body and aiding in recovery, massage is key.

Massage is proven to reduce pain, improve blood circulation and help maximize two of the elements above: quality of sleep and improved flexibility. Massage will help to balance the body’s muscular system and relieve tension.

Massage Envy’s therapists will be able to target specific areas that need work and pin-

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Valley View Care provides a variety of services and care options to meet the physical, emotional and spiritual needs of patients and their families faced with the complexities of end-of-life care.

To sponsor this event or make a donation, please call the NAH Foundation at 877-527-5291.

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March 2016

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27

CountyAddress

How Lean Philosophy Benefits County Residents

By Cynthia Seelhammer

O

ur Coconino County mission statement pledges that we will “provide the most effective and efficient delivery of services,” and in keeping with this, the county is making great strides to be efficient with our residents’ tax dollars.

On a daily basis, we actively embrace continuous improvement by seeking out ways to provide the best services at the lowest expense to our residents. As I shared with you last month, this can be a growing challenge as the state looks to counties to help bridge its budget gaps, but we are committed to the task of succeeding on behalf of our residents as long we are able.

The chart to the right lists expenditures for providing county services per county resident.

Note that it indicates a decreasing trend, despite the fact that the organization continues to provide almost the same amount of services in 2015 as we did in 2011. This demonstrates our commitment to using tax dollars most efficiently, whether it pertains to integrating new employees, issuing permits, public works mechanical workshop maintenance or improvements to clinical services.

Some of these positive outcomes were a result of adopting Lean and Six Sigma principles. As you may know, the “lean” philosophy grew out of the manufacturing industry in the 1980s and

is designed to identify wasteful practices. Six Sigma is a structured business solving methodology that focuses on meeting customer requirements. Both of these methods are embraced by Coconino County, as they are already helping the organization reduce waste and meet customer needs.

A tool in our utilization of this philosophy is the Coconino County Lean Government Committee. Every month, employees from across county operations examine the efficiency of processes and devise recommended solutions. Most solutions are simple and incur little to no cost to implement.

Some examples include “leaning out” our

process for hiring and introducing new employees to the organization (sometimes referred to as “on-boarding”). Another example is issuing employee paychecks -- previously, we needed more than 22 steps to issue a paycheck. Through a re-design process, we now need only nine steps, which is a 60 percent reduction to the steps in the process.

In addition, with the help of an outside consultant, our Community Development process was redesigned and streamlined into a “one stop shop” for issuing building permits. The response from contractors and homeowners has been overwhelmingly positive. Previously, it was taking close to 30 days to issue a permit, but today,

almost 90 percent of permits are issued within 20 days -- that is a 33 percent reduction in wait time.

The county currently employs two Lean Six Sigma Black Belts and one Green Belt. The Lean Committee actively trains employees who are interested in pursuing this certification. Tools that we employ to help improve our processes include value stream mapping, process flow mapping, 5S, rapid change events and waste walks.

Both Public Works and the Public Health Services District have benefitted from conducting waste walks in mechanical services and clinical services, respectively. As the use of these tools spreads among employees and managers alike, we are able to see the growth of a Lean culture, where efficiency is not just seen as a way of saving money on one project, but rather as a way of doing “business as usual” by everyone at all levels.

I am happy to say that Coconino County is proving that government can be efficient by using tax dollars wisely and continuously improving on the way we have a collective impact on our residents. FBN Cynthia Seelhammer is a resident of Flagstaff and serves as Coconino County manager.

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Flagstaff Business News |

March 2016 www.flagstaffbusinessnews.com

Retirement Communities Expand Possibilities

By Christy VanderMolen

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urveys reveal most adults 55 and older place a very high value on remaining independent and spending more time pursuing their passions and interests. Yet, many continue to live in the large home they purchased 30 or 40 years earlier to raise a family. That home – once perfect for a growing family – is often too big for two people and now a burden on their time, financial resources and personal freedom.

But retirement doesn’t have to mean becoming a slave to repetitive chores and home maintenance. Retirement communities provide an array of home options, programs and activities that offer more choices, greater independence and increased health and happiness. Indeed, after moving into a retirement community, most individuals say they wished they had moved sooner.

A Large Selection of Homes Within each retirement community, there is usually a wide selection of home sizes and styles from which to choose. All homes allow people to enjoy their privacy while being part of a stimulating community with interesting neighbors.

Whether it’s a single-family home or well-appointed apartment, homes in retirement communities are designed to support active lifestyles, including entertaining and exploring favorite and new pastimes.

For those who love to travel, one of the most appreciated benefits of a retirement community

is the knowledge that their home will be cared for while they are away. Whatever the season requires, the yard will be maintained, mail and packages will be retrieved and indoor plants will be watered.

Freedom from Mundane Chores Many of the services offered in retirement communities help free up time so people can enjoy other pursuits. Offerings usually include: n Home and yard maintenance to take care of little annoyances (like changing a light bulb) as well as the big jobs (cleaning gutters, painting). n Dining services that provide the option to enjoy delicious meals without having to worry about preparing them or cleaning up afterwards. n Housekeeping services that keep floors, bathrooms, kitchen and more clean. n Transportation services that offer more choices for those no longer driving or those who would prefer to let someone else do the driving. n 24-hour staffing to provide a secure environment.

Friendships and Fun Perhaps the biggest benefits of living in a retirement community come from being around others and the availability of enriching programs.

Social interaction is critical to our well-being. In fact, research has shown social engagement can lead to better health and longevity while social isolation and loneliness lead to poorer health and a shorter life.

It pays to back up your handshake with a contract.

CONTRACTS clearly spell out what to expect when you’re building a commercial or residential project, and keeps everything friendly and fair among all parties. We’ll help you draft a contract that meets your specific requirements— and gives you peace of mind. To find out more, call us at 928-779-4252 or stop by our office at 508 N. Humphreys.

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Social connections also have been shown to improve brainpower and play a role in preventing memory problems. Plus, the brain loves variety, and all the activities, events and outings offered by retirement communities help improve cognition.

Recognizing the value of sharing meals and activities with others, more boomers and older adults are choosing to move into retirement communities at an earlier age.

Planning for the Future Statistically, once people sell their longtime family home, they move 2.7 more times on average. Initially, those moves are for lifestyle. Later, though, people are seeking higher levels of care. Each move becomes more challenging for the couple (or the family), and too often, friends or family are left behind. It is also easy to forget that a husband and wife are rarely on an identical health track.

A much more enjoyable and successful alternative is to select an attractive retirement community with a continuum of services and care. It is important to understand that future needs often entail care well beyond home care or occasional home health support. Today, there are great options that bridge active-adult living through multiple levels of licensed care, while supporting all residents to their highest level of independence.

health and wellness throughout our lives includes staying physically active, eating right, having a strong social support system, reducing stress and anxiety, getting enough sleep, continuing to learn and serving others.

Studies have shown people’s health often improves after moving into a retirement community.

Researchers attribute this to eating meals that are more nutritious, getting more exercise, socializing with others, worrying less and participating in life-enriching programs. And the healthier people are, the more independence they have and the more control they have over their future.

Living in a retirement community does expand the possibilities for increasing personal wellness and enjoyment during the last third of our lives.

FBN

Christy VanderMolen is a retirement counselor with Touchmark at The Ranch. Her 25-year career includes experience in active-adult living and long-term care, including owning and operating an assisted living center as well as working with CRSA and Robson retirement communities.

Healthier and Happier Today, it’s well understood that maintaining

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Hearing Loss: The Invisible Wall

By Dr. Karon Lynn, Au.D.

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he people who visit an audiologist usually go because of a difficulty understanding speech. It is rare to have someone come into the clinic to have an evaluation because they primarily need to hear the sound of their car or to hear the newspaper rattle louder. Speech clarity or word understanding is what people with hearing loss request assistance for.

The Social Wall The sounds that we make with our mouth are some of the same sounds that are made in the environment. As hearing loss progresses, the hearing impaired individual will slowly lose touch with the non-speech sounds and activities in their vicinity. Background activity gives people a tremendous amount of information and should become part of the desire by the person with a hearing loss. People who only want to hear what their wife is saying from the other room and nothing more are not aware of the plethora of sounds that enhanced their life. This change in connection to the outside world occurs so slowly that people with gradual hearing loss are not aware of the wall between them and the world.

Frustration with Sound The ability to zero in on the sound coming out of one person’s mouth and ignore the

sound from another source is inside the brain. The brain is very good at this task if it is practiced enough. As a person acquires a hearing loss, this “skill” is weakened or reduced as time goes on. In some individuals, the skill of mentally focusing on one person’s voice or on the hunting dogs running ahead in the woods is severely compromised.

This individual may try out hearing aids and within a few weeks decide that hearing aids are not for them. They become frustrated with the task rather than seeing it as a challenge and stepping up to exercise the specific areas of the brain begging to be re-trained.

The fact is that all people have the ability to train their brain to hear better than how they hear without hearing aids. They will not ever hear as well as they did when the hearing system was normal but they will hear much better. Similar to physical therapy, there is therapy to help focus on a desired sound in a competitive environment.

Motivation to Do the Work The person with the hearing loss needs to buy in to the fact that it will take a concerted effort to learn to hear and understand through hearing aids. Family or friends will not be able to do the work for them. A well-meaning family member may attempt to push hearing aids on their loved one and become upset when the hearing aids are not

worn consistently. This occurs because the hearing impaired person has not been able to integrate the devices into their life. They are still struggling with the additional sound and are still uncertain of the total benefit of putting up with the sound and ongoing maintenance of the hearing aids. A family member is not able to “force” the use of hearing aids. The family members can gently point out each time they need to repeat themselves or each time sounds are missed in the environment. However, this is the extent of functional and successful encouragement.

The hearing impaired person may not want to put the effort into hearing and decide to withdraw into their own world.

The Sad Truth The truth of the matter is that many people with hearing loss become overwhelmed or depressed with the topic of hearing loss.

They may identify hearing loss with chronological age and if they are already struggling to accept the aging body, the hearing loss seems to push them over the top. The younger hearing impaired person accepts hearing loss more readily than an older individual.

Help for Family Members If you are frustrated with a loved one who refuses to acknowledge their hearing difficulty or with someone who is not getting

benefit from wearing hearing aids, get support. Living with a hearing impaired person requires a special touch and thoughtfulness.

Your mental health may depend on you getting the support you need to maintain healthy relationships. Social workers, counselors, audiologists and primary care physicians are trained to help you find the resources to maintain a healthy mental state under stressful conditions. Don’t be shy about talking to a professional. Then, set aside the necessary time to keep yourself happy and healthy. FBN Trinity Hearing Center is located at 1330 N. Rim Dr., Suite B in Flagstaff. For more information, call 928-522-0500, or visit the website at www.TrinityHearing.net.

Karon Lynn is a doctor of audiology and practices at Trinity Hearing Center. She has 30 years of experience working with hearing impaired individuals. Dr. Lynn may be reached at 928-5220500, or by email at audio@ trinityhearing.net.

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Flagstaff Business News |

March 2016 www.flagstaffbusinessnews.com

A Moment in Flagstaff History

Bear Howard: Western Legend

By Sam Green and Henry Taylor

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e was a fierce mountain of a man, towering above others at 6-foot-4 (some say 6-foot-8), and was said to have a temper and might to match his size. Jesse Jefferson “Bear” Howard hunted grizzlies and other big game in the Flagstaff and Sedona area from 1880 to 1910. A living legend, the tough, bearded frontiersman continued to trap bears well into his 80s and reportedly killed the very last grizzly on the San Francisco Peaks. He was well respected for his trapping skills, took the game to Flagstaff butchers and frequented local establishments, such as the Weatherford Hotel.

According to The Journal of Arizona History, Bear’s earlier years were as colorful as his last. He was born in Illinois in 1817. Not much is known about his childhood, but in 1846, he enlisted as a soldier in the Mexican-American War. He was shot in the shoulder and carried the bullet in his body for decades. Folklore has it that a doctor eventually removed it after Bear consumed enough alcohol to numb the pain.

Howard came to Arizona as an outlaw.

As the story goes, he was raising horses on a Northern California ranch during the time of the range wars between cattlemen and sheep-

Bear Howard was a familiar face in early Flagstaff, shown here outside the Weatherford Hotel with lumberman Tim Riordan and the town sheriff.

Photo courtesy of the Weatherford Hotel

herders. He fired his gun in the direction of a Mexican neighbor who was said to have been grazing sheep on Howard’s land. The shot, reportedly, was not intended to hit the shepherd, but it did. And it killed him. Howard turned

himself in to lawmen, but somehow, the door of his San Quentin jail cell was left unlocked.

Howard understood he was not to return to the state.

When he got to Arizona, Howard took up residency in a one-room cabin near Oak Creek Canyon’s West Fork. He claimed a new profession: pursuing mountain lions, bears, elk, antelope and deer and selling his game to railroad crews and lumberjacks. He gave himself a new name, “Charles Smith Howard,” but soon became known as “Bear.”

According to local legend, Bear grew stronger and meaner with age. He had a reputation for barroom brawls and was a force to contend with – few people would pick a fight with him.

Folktales, according to The Journal of Arizona History, describe his fists “as hard as Malpai boulders.” And when angry, he had “a voice that rumbled up from the caverns of his chest with all the fury of a volcano.”

According to an article in the Verde Independent, at age 67, Bear was being harassed by a “rough bunch of cowboys.” The report says he “kicked up his foot from the floor and caught the ringleader under the chin, beat him in the face, peeling the skin back to his ears. It took 29 stitches to sew him back together.”

At age 69, Bear was still riding and breaking broncos.

During his eventful life, Howard had two children, Martha and Jesse. Martha later married Stephen Purtymun and had nine children who were raised in what is now Sedona.

Bear’s first wife died in 1861. He remarried at age 74, but that relationship was over in three months.

Bear lived to be 93, but not without leaving a memorable imprint on Northern Arizona history as a larger-than-life character that could meet any challenges dealt by the Old West. FBN Sam Green Taylor and Henry Taylor are the owners of the Weatherford Hotel in downtown Flagstaff, the heart of Flagstaff, where the Northland comes home to celebrate. The hotel features dining and entertainment in Charly’s Pub & Grill, The Gopher Hole and the Zane Grey Ballroom. For more information visit www.weatherfordhotel.com or call 928-779-1919 to book holiday parties or reservations for New Year’s Eve dinner.

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31

Heads Up! A Brain Injury Can Occur Anytime, Anywhere with Anyone

By Daryl Williams

B

rain injuries result from bumps, blows or jolts to the head. The symptoms of brain injuries can range from a brief change in mental state to an extended period of unconsciousness or amnesia. Regardless of the severity of the injury, all brain injuries are serious.

In the United States, brain injuries are a grim public health threat. Every year, there are 1.7 million people who suffer from brain injuries. The most common cause of brain injury is falls, which tend to happen more with children under the age of 14 or with adults older than 65 years of age. Following falls, motor vehicle accidents are the second

leading cause of brain injury.

In 2011, the Arizona Department of Health Services reported that there were 6,690 non-fatal inpatient hospitalizations due to traumatic brain injuries (TBI). These injuries can cause cognitive deficits, which can affect one’s ability to return to work or school, perform daily activities such as managing personal finances and driving a vehicle and may lead to depression. In 2014, Mountain Valley Regional Rehabilitation Hospital provided therapeutic interventions for 52 people who sustained some type of TBI. Brain injuries don’t discriminate. But, thankfully, there are some precautions we can all take to prevent them. For example:

In the United States, brain injuries are a grim public health threat. Every year, there are 1.7 million people who suffer from brain injuries. The most common cause of brain injury is falls, which tend to happen more with children under the age of 14 or with adults older than 65 years of age.

Following falls, motor vehicle accidents are the second leading cause of brain injury.

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n Always buckle up in a car – wear your seatbelt. Every time. n Make sure you buckle your child properly in a car. Use the right child safety seat, booster or seat belt based upon your child’s age and weight. n Never drive while under the influence of alcohol or drugs. n Shut your cell phone off while in the car.

Don’t talk. Don’t text. Distracted driving causes wrecks. n Wear a helmet. And, make sure your children wear helmets with appropriate activities. This could include: various sports, bike riding, skateboarding, skating, horseback riding, skiing, snowboarding, sledding or any other activity where a head injury is more likely to occur. n Help make living areas safer for older adults. Remove tripping hazards like throw rugs or clutter in hallways. Use non-slip mats in the bathroom and grab bars near the shower or toilet. Install handrails for all stairways (indoor and outdoor). Improve lighting throughout the home. n Help make living areas safer for smaller children by using window guards and installing safety gates around stairways. Keep

doors closed and locked that lead to stairs.

Set up outside play areas on shock-absorbing material like sand or mulch.

As you can see, these precautions don’t take epic effort. With a little foresight and planning…and some common sense…we all can we can lessen our chance for head injuries. FBN Daryl Williams is director of marketing for Mountain Valley Regional Rehabilitation Hospital, a 40-bed, free-standing facility providing intensive physical rehabilitation services to patients recovering from strokes, head and spinal cord injuries, and other impairments as a result of injury or illness. For more information, visit MVRRH. ernesthealth.com 3700 N. Windsong Drive • Prescott Valley, AZ • (P) 928-759-8800 (F) 866-759-8806 • www.MVRRH.ernesthealth.com

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Flagstaff Business News |

March 2016 www.flagstaffbusinessnews.com

Run, Walk for Life

By Kendal Hogan

enjoy the fresh air that Flagstaff has to offer.

We would also like to take the opportunity to hold this race in remembrance of the loved ones we have lost. A little exercise can certainly help ease the pain and stress that comes along with difficult times.

Northland Hospice and Palliative Care (dba) Vista Hospice is partnering with Run Flagstaff Summer Run Series to put on this exciting event. We are looking forward to seeing all of the runners and walkers from around Northern Arizona come out and participate. For those interested in participating, visit VistaHospice.org.

We would also like to extend to our local community and business partners the opportunity to sponsor our event. For inquiries or questions, please contact Kathy Simmons at 928-779-1227 or via email at ksimmons@ vistahospice.org.

With 2016 in full swing, we are looking forward to the warm spring and summer weather ahead. We hope that the sunny air warms Flagstaff and we look forward to seeing you at the run! FBN

N

ow that spring is quickly approaching, runners and bicyclists have taken to the streets to warm their muscles in the sunshine. Of course, with the number of trails that Flagstaff provides, there are plenty of options for runners to choose. Buffalo Park and the Flagstaff Urban Trail System are both excellent locations for those looking to exercise and shake off the cold weather.

At Northland Hospice and Palliative Care (dba Vista Hospice), our goal is to guide our participants through times of transition and difficulty. One of the best ways to get through trying times is to exercise. Running, cycling or swimming a few laps often helps to lift spirits.

Losing a loved one is difficult to describe, but many avid exercisers will tell you that getting outside helps them put their mind at ease. Even a walk or a quick jaunt through the woods is just enough to give a new perspective of the day.

By participating in exercise such as running or walking outdoors, those who are grieving or experiencing a difficult time may feel refreshed by the crisp alpine air.

This is where NorthlandHospice and Palliative Care (dba) Vista Hospice can help. Besides the extensive caregiver training, counseling and hospice care we provide, we would like to announce our 18th Annual Run & Walk for Life.

Participants have continuously come back to run

Participants can register for the Run and Walk for Life 2016 online at vistahospice.org. year after year to remember their loved ones.

The Run and Walk for Life 2016 is Saturday, June 25, and will feature a Kids’ Run, 5K and 10K. Participants can take the course at their

own pace and will be rewarded with a t-shirt that they can wear during the race. Children will receive rewards as well! We want to encourage people of all ages to get outside and

Kendal Hogan is an intern for Vista Hospice.

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www.flagstaffbusinessnews.com

March 2016

| Flagstaff Business News

Image-Guided Spinal Injections Ensuring Safety, Effectiveness

By Kenneth V Salce, M.D.

needle. This helps ensure needle placement is correct for the most accurate delivery of the steroid medication into the epidural space to he first use of spinal injections for treat the patient’s pain. pain dates back to 1901. That’s when Prior to advanced imaging, physicians had researchers injected cocaine just above to rely solely on their sense of feel or a change the tailbone to help relieve lower back pain. in pressure to determine when they reached the The first report of epidural steroid injection for back pain was in 1952; that’s when researchers epidural space with the needle. We call these “blind” or “non-guided” injections, and they injected the steroid hydrocortisone into the present several serious dangers to the patient, epidura – the space that surrounds the spinal including puncture of the spinal cord and decord – of the lower back. livery of the pain killer to the Today, epidural injecwrong location, which can tion of steroidal painkillers For spinal result in major complications is commonly used to treat procedures, such as inflammation and difficult problems with radiologists at the debilitating pain. lower back pain, sciatica Flagstaff-based Current research demonand other joints. Advanced imaging center use a strates that blind injections imaging for the accurate procedure called CT for the lower back can placement of the needle, fluoroscopy to help result in needle placement and pain medication injec- accurately guide a outside the epidural space in tion near the spinal cord is specialized needle approximately 25 percent of particularly important and into the epidural procedures. In addition to beis now standard practice in space. ing dangerous, delivering the interventional radiology. drug to the wrong location For spinal procedures, defeats the purpose of the entire procedure in radiologists at the Flagstaff-based imaging the first place. center use a procedure called CT fluoroscopy On the contrary, Image-guided epidural to help accurately guide a specialized needle injections give radiologists and technologists into the epidural space. A small amount of the safest, most accurate imaging possible, and contrast material is then delivered through the

T

they ensure painkillers get to the right place to do their job. CT guidance for these kinds of procedures is much safer than non-guided.

The most common procedures using imaging guidance at our facility include: n Epidural steroid injections for back pain (epidural injections are placed in a space that surrounds the spinal cord). n Epidural steroid injections for sciatica, a type of nerve pain in the lower back and legs. n Spine facet joint injections for lower back pain (facet joints allow your back to twist and bend). n Joint injections for the shoulder, hip, elbow and ankle.

We recommend that patients always check with their physician, hospital or imaging facility about image guided procedures before their scheduled appointment. FBN

Kenneth V Salce, M.D., is a board certified radiologist practicing diagnostic and interventional radiology at Northern Arizona Radiology.

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Flagstaff Business News |

March 2016 www.flagstaffbusinessnews.com

ChamberConnection

The Board of Directors endorse Proposition 123

T

he Board of Directors of the Greater Flagstaff Chamber of Commerce voted unanimously to endorse Proposition 123. This investment in education is critical to the future of Arizona.

We are in favor of Prop 123 in the May 17 special election and support Governor Ducey’s K-12 education plan to allow additional and sustainable funding that our schools currently do not have.

The plan: Increases base per-pupil funding to $3,600 a year.

Provides $3.5 billion in additional education funding over 10 years WITHOUT raising taxes.

Establishes certainty for much-needed K-12 funding by infusing the education system with funds from the State Land Trust.

Protects the state’s general fund in times of economic downturn.

It’s time to put Arizona kids first with this remarkable investment in education.

The plan utilizes the State Land Trust, originally created for Arizona’s children, to infuse the budget with much-needed base funding that is

Shop Local

A

s Chamber of Commerce members are receiving their 2016 Chamber window stickers, they are also receiving a second sticker to promote our Shop Local campaign. The “Buy Local” campaign from Connect Our Future (http://www.connectourfuture.org/tools/buy-localcampaign/) mentions that several studies have shown that money spent at a locally owned business stays in the local economy and continues to strengthen the economic base of the community. Small, locally-based businesses make vital contributions to communities and neighborhoods; they account for the largest share of net new jobs generated each year, and provide some of the most stable employment opportunities in a community. Small local businesses tend to have less negative impact on the environment, because often they are located in central business districts or in other existing retail areas, require comparatively little infrastructure investment and can make more efficient use of public services. Perhaps just as important, today’s entrepreneurs and

adjusted every year for inflation. The plan also includes protections for the state’s general fund in times of economic downturn. More than a century ago, Arizona’s leaders set up a trust – the state’s Permanent Land Endowment Trust Fund.

These are lands our nation entrusted to Arizona for the benefit of public K-12 education. The Land Trust continues to grow and earn interest today and operates on a large capital surplus.

Dollars are then distributed to beneficiaries – mainly to public K-12 education. That was the vision at its inception – that these funds go to our schools, our teachers and our kids.

creative workers are attracted to the kinds of places that value and preserve their distinctive character and local culture – the kinds of places that nurture an economy of vibrant, unique businesses.

We hope that many of you participated in Shop Small, the Thanksgiving Saturday local business emphasis sponsored by American Express. However, local business should be promoting itself year-round, not just on Shop Small Saturday. Here are some ideas for bringing those customers into local business.

From The Drive, a small business blog (https://blog.scottsmarketplace.com/ marketing-basics/), eleven tips for promoting local shopping, including listing your company on Google+ Local, joining the Small Business Saturday page on Facebook, and joining with another local business that is complementary to yours to offer a promotion that will benefit your customers.

On Small Business Survival, (http://smallbizsurvival.com/2008/08/ new-ideas-for-your-shop-local-campaign.html), a link to some Shop Local campaign resources, like a Top Ten list for local shopping.

Whatever your business model, please remember to promote the local businesses in your community – particularly your own, of course! Shop Local!

The K-12 education plan will not hurt the State Land Trust’s solvency. In fact, it includes protections to ensure that it remains strong.

The amount of money in the State Land Trust will increase from over $5 billion at the end of FY15 to approximately $6.5 billion after the 10-year plan.

That means while we increase the amount of money we are distributing, we’ll still have more money in the fund than we do today. Additionally, students, teachers and parents will all see a positive impact from this infusion from the State Land Trust.

Congratulations to the 2015 Athena Award winners: Kimberly Ott, Communications Director for the City of Flagstaff; and Margaret “Marney” Babbitt, Program Director, Girls on the Run of Northern Arizona/ North Country HealthCare. Pictured from left to right - Kimberly Ott, Martha Mertz, founder of ATHENA International, and Margaret “Marney” Babbitt.

Photograph by Barbara Sherman

www.flagstaffbusinessnews.com

March 2016

| Flagstaff Business News

35

CityofFlagstaff

Happy Ninetieth Anniversary to the Mother Road

By Trace Ward

F

lagstaff has a long history of celebrating travelers heading west seeking new adventures and fortunes. Beginning with Edward Beale surveying a route in the late 1850s to reach California during the gold rush era, to settlers passing through in 1876 stripping a pine and raising a flag honoring the nation’s centennial (which is where the name Flagstaff originates). The railway reached Flagstaff in 1882, which brought industry to the region. However, it wasn’t until the late 1920s that auto travel became the highlighted way to reach Northern Arizona.

U.S. Route 66 was established 90 years ago on Nov. 11, 1926, as one of the original highways in the national road system. The route, which later became known as the Will Rogers Highway, Main Street of America and the Mother Road, stretched 2,448 miles from Chicago, Illinois to Santa Monica, California.

Route 66 continued to serve as the main path for the migration west, especially during the Dust Bowl, and it supported the economies of the small cities that dotted the highway.

Made famous in the 1960s with the hit song “Get Your Kicks on Route 66” and the “Route 66” television show, the iconic two-lane road was removed from the highway system in

1985 and replaced with the interstate system.

Although no longer the fastest way to reach the West, communities along the Mother Road continue to look at ways to sustain their Route 66 heritage, mostly through tourism opportunities.

Winslow. The promotion has been highlighted both nationally and internationally, encouraging visitors to take their time along this stretch of road and experience all there is to do and see, both old and new.

U.S. Route 66 was established 90 years ago on Nov. 11, 1926, as one of the original highways in the national road system. The route, which later became known as the Will Rogers Highway, Main Street of America and the Mother Road, stretched 2,448 miles from Chicago, Illinois to Santa Monica, California.

Route 66 continued to serve as the main path for the migration west, especially during the Dust Bowl and it supported the economies of the small cities that dotted the highway.

Flagstaff boasts some of the best preserved and longest stretches of the famed route, along with iconic attractions such as the Museum Club, historic downtown railway station, Townsend-Winona Bridge, Miz Zips and more. To celebrate the 90th anniversary of the Mother Road, the Convention and Visitors Bureau has developed the 66 Kicks on Route 66 in Flagstaff promotion, stretching along 90 miles of the famed route from Williams to

A few highlights of the 66 Kicks include: n Enjoying a Route 66 Roll at Karma Sushi Bar Grill – available only in 2016. n Finding hidden treasures along the route as part of the CVB’s Geocaching project. n Sip on the Route 66 custom cocktail at the Southside Tavern or enjoy a Lily Margarita poured from a gas can at El Capitan Mexican Grill. n Stay overnight at the Motel Dubeau – Flag-

staff first Route 66 motel built in 1929. n Take your time to peruse the Phoenix Avenue Mural stretching nearly a half-block along the original alignment of the route. n Grab a free Historic Route 66 Walking Tour map at the Visitor Center and explore the Southside.

In addition to these year-long opportunities, keep your eyes open for details of the Anniversary Celebration scheduled on Nov. 11 at the Museum Club and Starlite Lanes. Details on all 66 of the Flagstaff kicks can be found online at flagstaffarizona.org/route66. If you would like to explore more of the Arizona stretch of the classic route, pick up your 90th Anniversary edition of the Historic Route 66 Passport at the Flagstaff Visitor Center (located in the historic train station) and get it stamped at roadside attractions. FBN Trace Ward is the director of the Flagstaff Convention and Visitors Bureau.

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36

Flagstaff Business News |

March 2016 www.flagstaffbusinessnews.com

Moles, Barnacles, Liver Spots – What Are Those Growths on My Body?

By Carl Bigler, M.D.

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nly a small number of babies have skin growths at birth. By the time we are 80-90 years of age, it is normal to have numerous benign skin growths. Benign skin growths usually appear rather suddenly over days or weeks and then stay the same.

These stable lesions are often readily identifiable, asymptomatic and require no treatment.

Skin cancer will continuously change and progressively increase in size.

Skin cancer is often irregular in appearance and shape and may be painful or inflamed.

Occasionally, benign skin lesions may be confused with skin cancer. A small biopsy may be necessary to distinguish benign from malig-

nant. Benign skin lesions can also be removed if they itch or are painful when rubbed or irritated. Removal or treatment of benign skin lesions may also be cosmetically desired.

Moles are called nevi by the medical profession. By age 30, the average person has about 30 nevi. After about 30 years of age, the number of nevi is relatively stable. These are benign growths of neural origin. Under the microscope, these cells share features with nerve cells and brain cells. The number of moles is partially genetically determined and partially related to sun exposure in childhood. The more sun exposure in early childhood, the larger the number of moles. Benign moles are uniform in color and shape and do not become darker or larger. Any “mole” that is growing larger,

Moles are called nevi by the medical profession.

By age 30, the average person has about 30 nevi.

After about 30 years of age, the number of nevi is relatively stable. These are benign growths of neural origin. Under the microscope, these cells share features with nerve cells and brain cells. The number of moles is partially genetically determined and partially related to sun exposure in childhood.

darker and more irregular is concerning for melanoma – the cancerous form of “mole.”

The skin growths commonly called “barnacles” are named seborrheic keratoses by the medical profession. Seborrheic keratosis is Greek for “oily scale.” These warty growths appear to be stuck on the skin and are discrete and scaly. They come in many sizes from small to large and vary in color from white to skin colored to brown to black. The cells are related to the top layer of skin, or epidermis.

The number of seborrheic keratoses are inherited and unrelated to sunlight. Almost everyone over 60 years old has at least a few of these with the first seborrheic keratosis appearing after 30 years of age. In contrast to skin cancer, these growths appear suddenly and are then stable. Pigmented seborrheic keratoses are often scaly and thick, in contrast to changing, flat, non-scaly melanoma. Seborrheic keratosis are easily removed for diagnosis or treated with liquid nitrogen for symptoms of irritation or cosmetic reasons.

“Liver spots” or lentigos are tan to brown spots produced by sunlight. The term “liver” applies to the color of these spots. There is no relationship to a liver diagnosis. The cells of lentigos are related to melanocytes, the pigment-producing cells within the top layer of skin. In contrast to freckles, these spots persist

and are stable. Lentigos may be somewhat irregular but are usually uniform in color. Like all benign lesions, they appear suddenly and then do not change shape, color or size. Prevention of lentigos is difficult in Arizona and requires life-long sun protection or avoidance.

Multiple lentigos may be a sign of previous sunburn, often years ago. Lentigos are usually asymptomatic and do not have to be treated.

Cosmetic improvement may be seen with bleaching or blending creams, intense pulse light, laser or liquid nitrogen treatments.

Pictures of these common benign growths can be found on the Internet by searching “benign nevus pictures,” “seborrheic keratosis pictures” or “lentigo pictures.” FBN To reach the Northern Arizona Dermatology Center call 800-469-5074 for Flagstaff/Sedona and 888-327-1465 for Cottonwood.

Carl F. Bigler, M.D., FAAD, is board certified in dermatology and dermatopathology with Northern Arizona Dermatology.

Dr. Bigler has been practicing dermatology in Northern Arizona since 1995.

www.flagstaffbusinessnews.com

March 2016

| Flagstaff Business News

37

Economic and Social Benefits of Tribal Tourism

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he Navajo Nation has an abundant supply of cultural tourism destinations, many of which have yet to be developed.

According to a press release sent out by the American Indian Alaskan Native Tourism Association (AIANTA), Board President Sherry L. Rupert recently testified before the House Subcommittee on Indian, Insular and Alaskan Native Affairs on the current and potential economic impact of tribal tourism in both the United States and in Indian Country. She also spoke in support of the NATIVE Act. “The NATIVE Act will empower Native American communities through increased coordination and collaboration between tribes and federal tourism assets,” said Rupert. “This will, in turn, expand heritage and cultural tourism opportunities and expand the U.S.

tourism industry and its market share of global tourism.”

The act was introduced by Oklahoma Representative Markwayne Mullin in the House and Senator Brian Schatz in the Senate to enhance and integrate Native American tourism, empower Native American communities, increase coordination and collaboration between federal tourism assets, and expand heritage and cultural tourism opportunities in the United States.

AIANTA also submitted written testimony focusing on the potential of Indian Country tourism and all that the association is doing to embrace and enhance those opportunities for tribes across the country.

Tourism Director at Muskogee Creek Nation of Oklahoma William Lowe defines cultural tourism as the way a tribe or tribal community wants to share its story with anyone who is not

familiar with its territory or history.

“History books have been written about a lot of our tribes, but our own citizens tell the actual story,” said Lowe. “Those stories are told in our arts and crafts, our traditional dances, and just any technique that our tribe has that is unique to us.”

Lowe, an event planner, expressed the importance of cultural centers and events that capitalize on the opportunity to educate anyone who is interested in the Muskogee Creek culture or history.

“Even our own citizens that grew up outside of our jurisdiction want to come home to our annual festival, and it is our opportunity to educate our citizens and for them to hear the story from their own people.”

The Navajo Nation Museum acts as a library and cultural center where citizens and visitors

can go to learn valuable information about their people and themselves. Research has shown that these understandings are important in building confidence and a positive self-identity, particularly for native youth. These types of institutions need to be expanded throughout the reservation – such as the Western Agency, where annual tourist traffic increases steadily and developments in tourism are needed.

Navajo Nation President Russell Begaye recently signed the Water Projects Investment legislation, which is the most comprehensive water and wastewater legislation in the history of the Navajo Nation and is expected to affect every community and foster economic development throughout the reservation, including tourism. FBN

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38

Flagstaff Business News |

March 2016 www.flagstaffbusinessnews.com

Prescott Hospital Helps Holbrook Dad Heal From Stroke

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ifty-year-old Robert Dawson of Holbrook has always been an active man.

A full-time physician assistant and father to eight children, he’s used to being on the go. On any given day, he could be found working, attending his children’s events, sightseeing, traveling and generally being active.

But things changed in November.

“After watching television one evening, I tried to stand up from the couch, but couldn’t,” Dawson said. “Then I began slurring my speech, and I didn’t know [it].”

Dawson had suffered a stroke.

Dawson was initially treated at a local hospital and then referred to Mountain Valley Regional Rehabilitation Hospital in Prescott Valley for continued care. “The experience was great from the start,” he said, “beginning with my transport driver, Vic. After getting me to the rehabilitation hospital, Vic came by every day for the next month to check on me.”

Upon admission, Dawson was able to do very little physically. He couldn’t use his hand, and he couldn’t walk. He had trouble speaking and swallowing. “I was helpless,” he said. “I needed people to teach me how to learn to do the most basic things; it’s very difficult and humbling. But, during my stay, the hospital staff never made me feel embarrassed or humiliated. They were always encouraging.”

Dawson was cared for by an interdisciplinary team comprised of physicians, rehabili-

tation nurses, occupational therapists, speech pathologists, physical therapists, respiratory therapists and other medical personnel.

“As with every patient, we worked as a team with Robert and his wife to create an individualized care plan that would bring him the best results,” explained Dr. Alan Berman, medical director of Mountain Valley Regional Rehabilitation Hospital. “By doing this, we allowed Robert to receive the specialized care he needed so he could progress at his own pace to regain his abilities.”

Robert is one of 1,300 patients treated every year at Mountain Valley Regional Rehabilitation Hospital. The hospital is recognized as being in the Top 10 percent of rehabilitation hospitals in the nation for patient care. Additionally, it has earned The Joint Commission’s Gold Seal of Approval for its Advanced Stroke and Traumatic Brain Injury Rehabilitation programs. It’s the only free-standing acute physical rehabilitation hospital serving central and Northern Arizona, treating patients who are recovering from strokes, brain injuries, spinal cord injuries, orthopedic injuries and more.

“All our patients have access to wellequipped therapy areas to aid in their healing,” Berman said. This includes a 6,000-squarefoot therapy gym, an aquatic therapy pool and a therapeutic courtyard to allow practice on different terrains such as ramps, stairs, gravel, dirt, curbs and wood decking.

Additionally, patients like Robert also have access to a daily living suite and a transitional suite. These areas allow patients to practice daily at-home activities while still under the supervision of a healthcare professional. Some of these activities may include getting in and out of bed, showering, cooking or doing laundry.

“Re-learning how to do things was difficult,” Dawson said. “The first couple of days, I was pretty dizzy and tired, but everyone was very accommodating to my limitations. And they’d explain things to me and my wife two or three times if they needed to.”

Initially, Dawson says he was frustrated by his physical inabilities, but he was constantly reassured by staff that he was going to get better. And he did. After two weeks, he started to walk again and his speech began to improve.

Eventually, he also could eat food without having it pureed first. After about four weeks, he returned home. He now receives outpatient services twice a week, and is working on regaining use of his left hand.

Dawson says his primary focus now is on continued healing. He walks a little every day and has been able to attend church on Sundays.

“I have to thank everyone at the hospital from the bottom of my heart,” he said. “From the people who served me food, cleaned my room and gave me baths, to the therapists, nurses and physicians – they were all like

angels. They helped me heal while maintaining my dignity. I felt I could trust everyone, and coming from the medical field, I know how hard it is to do this. It’s hard to create a great team, but that’s what they have at Mountain Valley Rehabilitation Hospital.” FBN Mountain Valley Regional Rehabilitation Hospital is a 40-bed, free-standing rehabilitation hospital that provides intensive physical rehabilitation services to patients recovering from strokes, brain and spinal cord injuries, orthopedic injuries, and other disabilities caused by injuries, illnesses, or chronic conditions.

The hospital is consistently ranked in the top 10 percent of inpatient rehabilitation facilities nationally by the Uniform Data System for Medical Rehabilitation (UDSMR).

For more information, visit MVRRH.ernesthealth.com.

3700 N. Windsong Drive • Prescott Valley, AZ 86314 • 928-758-8800 • www.mvrrh.ernesthealth.com

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March 2016

| Flagstaff Business News

39

Goodwill Honors Coconino Flagstaff Hires Deputy City County, Xanterra, Jim Wine Manager

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oconino County, Xanterra and retired Assistant City Manager Jim Wine were among the honorees at the inaugural Community IMPACT Awards Luncheon held by Goodwill Industries of Northern Arizona (GINA) to celebrate its partners and team members who forward the group’s workforce development mission.

Each of the seven recipients were congratulated by Jim Gibbons, president & CEO of Goodwill Industries International, who came to Flagstaff from Goodwill’s headquarters in Maryland to kick off this new annual event.

“This is a world model across the Goodwill network,” Gibbons said, praising GINA president & CEO David Hirsch and his team of 255 employees. “Often when I speak to Goodwill groups, my challenge to them is to ‘think differently’ so they can advance in their mission. When you think about your work in terms of impact, you are leading the charge.

You should be extraordinarily proud.”

Among this year’s recipients was Coconino County, which was given the Collective Com-

munity Impact Award for the vital role it plays in both economic and workforce development; and Xanterra Parks & Resorts, which has partnered with Goodwill on several job hiring events.

Jim Wine, named Ambassador of the Year, was celebrated for his volunteer work both as a board member (he has been chair twice in the past 20 years) and a teacher of workforce readiness and financial literacy at the Arizona@Work career center located in the Flagstaff Goodwill.

Wine called on others to also be Ambassadors for Goodwill and all of the 200-plus attendees at the event received a Goodwill Ambassador sticker at the end of the event to help spread the word about the good work Goodwill does in Northern Arizona.

Also receiving awards at the event were the following Goodwill team members or graduates: Alan Reed (Achiever of the Year); Tyler Lovejoy (Team Member of the Year); Tamara Byington (Graduate Team Member Award) and Alain Carerra (Graduate of the Year). FBN

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ity of Flagstaff Deputy City Manager Shane Dille is officially on the job. Dille was selected to fill the deputy city manager position following a national recruitment effort.

“I am pleased to have Shane on our team and am confident that his knowledge, experience and commitment to public service will add significant value to our organization and the Flagstaff community,” said City Manager Josh Copley.

Dille most recently served as city manager for the City of Nogales, Arizona for nearly six years. Previously, he served in positions as town manager for the cities of Wickenburg and Gila Bend. AddiShane Dille tionally, he has been an assistant town manager in Queen Creek and Buckeye.

Dille is a Certified Senior Executive in State and Local Government through the Harvard Kennedy School and is an International City/County Manager’s Association (ICMA) Credentialed Manager. He has a master’s degree in public administration from Brigham Young University and has been certified in public policy and management through the University of Arizona.

“As my family and I were driving into Flagstaff the other day, we all realized just how much this feels like home.” Dille said. FBN

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Flagstaff Business News |

March 2016 www.flagstaffbusinessnews.com

Governor Promoting Arizona, Business, Education

By Bonnie Stevens, FBN

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aying Arizona is one of the best places in the country to live, work and play, Arizona Governor Doug Ducey assured an audience of more than 500 community members at the High Country Conference Center that the focus at the Capitol is on ensuring that business in Northern Arizona continues to thrive.

“We’re going to continue in this administration to make sure we make Arizona a more inviting place for business. We’re going to continue to improve our tax code, light regulation, and make sure our kids are getting a better education so that we have qualified workers.”

Since this time last year, the governor says Arizona has added more than 56,000 new jobs and 100,000 new citizens. “The state of the state isn’t just strong, it is on the rise,” he said. “Forbes says we are the best state in the country for future job growth. We’ve unleashed innovation. Our free enterprise system is flowing.”

Gov. Ducey praised Northern Arizona University, saying it is consistently recognized for its excellence in everything from business to engineering to nursing. “As an economic essential, it creates one in five jobs for Arizonans in Coconino County.”

The governor also had some tough words for Arizona fathers who aren’t meeting their obligations. “I’m talking about deadbeats dads,” he said. “For too long, they’ve been able to remain anonymous – able to skirt their financial and legal responsibilities with no shame. Not anymore.

In January, the state began posting the photos, names and money owed by these losers to social media – with the hashtag ‘deadbeat.’ The public response has been huge.”

Gov. Ducey addressed business and community leaders at the Greater Flagstaff Chamber Annual Luncheon and Athena Awards on Friday, Feb. 5. Kimberly Ott was honored as the Athena recipient. Margaret “Marney” Babbitt received the Young Professional award. FBN

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March 2016

| Flagstaff Business News

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Art Barn Scheduled for Demolition Salvageable materials will be offered to local historical organizations

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he Coconino County Board of Supervisors has approved the demolition of the Art Barn structure on Fort Valley Road, with any salvageable materials to be donated to the Pioneer Museum, Northern Arizona Pioneer Historical Society and the Museum of Northern Arizona.

The Art Barn is a 4,991-square-foot structure adjacent to the Coconino Center for the Arts that was used as an art gallery/shop for a number of years. County officials say the deteriorating conditions of the building represent significant health and safety concerns for the surrounding facilities and neighbors.

Since 2008, the supervisors have explored different answers for the use of the Art Barn. In 2015, a Request for Proposals (RFP) was issued on potential use of the building. The RFP did not receive any responses

from private or not-for-profit groups.

The county also recently commissioned SWCA, a Flagstaff environmental consulting company, to conduct a Phase I Historic Resource Study as part of the green demolition process. The study built upon a 2008 Historic Structure Report and concluded that the barn “is not considered a significant historic resource.”

“After many years of considering numerous options, the green demolition approach allows for us to salvage the best parts of the structure to be shared with the local historic preservation community,” said Coconino County Board of Supervisors Chair Art Babbott. “We believe it is the best way to move forward given the deteriorating condition of the building.”

Demolition is expected to take place the first week in March. FBN

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» ASTRONOMY continued from page 11 at the school, and community members are invited to participate. There is also an all-expenses paid trip for the class to Flagstaff, where students and teachers visit the Mars Hill observatory and the Anderson Mesa Dark Sky Site and try out the telescopes.

“Having additional program resources for the kids is huge, and seeing things like how astronomy impacts our daily lives is a real eye opener to them,” said Ben McLellan, a teacher at Jeddito Public School. “I enjoy sitting back and watching the show and the kids’ reactions.

I get to see some of the kids light up because they got really enthusiastic about what they were experiencing.”

Like Lowell’s Navajo-Hopi program, AIMER also started in the mid-1990s. In 1989, NASA initiated the National Space Grant College and Fellowship program, better known as Space Grant. This national network of universities and colleges was formed to build awareness about NASA’s space programs. Each state has its own consortium, with Arizona joining in 1993.

Under this program, Barry Lutz started the AIMER program at NAU in 1995.

With funding from the NAU Foundation and Intel, Lutz purchased a trailer and equipped it with computers. This became the centerpiece of the AIMER program, with staff taking the van to reservation schools. One of the main goals of AIMER was to get pre-college students – particularly 7th-8th graders – interested in STEM fields. The program also trained teachers about astronomy and NASA activities.

The Navajo Hopi program has partnered with 75 teachers since its inception and reached hundreds of students with its year-long programming. Hunter’s efforts have been noticed well beyond the borders of Arizona. Last year, the American Astronomical Society awarded her its annual education prize, a prestigious award first granted to Carl Sagan in 1992; this year, New Horizons boss Alan Stern won the award.

AIMER has reached more than 11,000 students and 550 teachers since 2002. Barlow said, “We know that there have been some students who have gone through AIMER and later went to college and into the STEM fields, and they can say their interest started with AIMER. That’s how I got into astronomy,” said Nadine Barlow, who oversees NAU’s Space Grant program.

“It was a 5th grade field trip to a local planetarium in California. They made an announcement during the show that a new moon had just been discovered around Saturn, and this got me excited. To see that a-ha moment in students, when they realize they can become scientists and engineers, that’s the best part.” FBN

Sedona, Verde Valley Artists Opening Studios

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orking artists in the Verde Valley will be opening their private studios to the public at the end of April for the Sedona Visual Artists’ Coalition’s (SVAC) 13th Annual Open Studios Tour. The festive event is free, self-guided and runs daily from 10 a.m.-5 p.m. Friday, April 29 through Sunday, May 1.

The SVAC annual tour has become known as a golden opportunity for art lovers to visit with professional artists in authentic working environments, as well as purchase art while enjoying the lush landscape of the Verde Valley. It also offers a venue for local artists to shine, engaging visitors and fostering a community that values the arts.

Past tour visitors report that one of the distinct pleasures of shopping on the studio tour, whether for their own collection or for gifts, is spending time with the wide variety of artists who offer an up-close and personal look at how and where a piece is made. Open Studios’ co-chair Mike Upp explains that artists enjoy demonstrating their creative processes as they show off their workspaces and, more importantly, make that special and personal connection with buyers.

“For the visitor, the Open Studios experience invites the artwork to speak much more intimately to them as it provides an opportunity to gain a deeper appreciation and understanding of the creative process,” said Upp, adding that a major appeal of such an experience is the chance to buy gorgeous, one-of-a-kind and locally produced artwork direct from the artist. “The wide range of style, quality and art forms is a testament to

the thriving vitality of the arts community in the beautiful Verde Valley.”

Open Studios’ artists create in a widely diverse milieu, including glass, ceramics, painting, mixed media, digital art, fiber, photography, jewelry and watercolor, a testament to the flourishing diversity of the arts community in the beautiful Verde Valley. This year, there will be over 50 studios participating in Sedona, the Village of Oak Creek, Cornville, Cottonwood, Clarkdale and Camp Verde.

Brochures with a complete list of participating artists and a map will be conveniently available at numerous locations around the Verde Valley, including hotels and restaurants as well as the Sedona Arts Center and the Chamber of Commerce Visitor Center in Uptown Sedona. For complete information, including artists’ name and medium, studio locations, a downloadable map, and suggestions and ideas for planning a personalized tour, please go to the SVAC website: http://sedonaartistscoalition.org/.

The Sedona Visual Artists’ Coalition is a 501(c)3 nonprofit educational and charitable organization. This inclusive organization welcomes artists at all levels and encourages creativity, community, and camaraderie. Benefits of membership includes a promotion of your artwork on our website, weekly announcements of happenings in our FYI newsletter, opportunities to show your art, Open Studios, social events and networking possibilities. For more information, please contact: Mike Upp at mjupp10@gmail. com or 503-789-4437. FBN

NAU President Rita Cheng and Diné College President Martin Ahumada.

Courtesy photo

NAU, Diné College Sign Agreement

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dditional educational opportunities have been launched following the signing of a memorandum of understanding between Northern Arizona University and Diné College, the nation’s first tribal community college. The Feb. 29 signing establishes a formal partnership between the institutions, creating a pathway for students transferring to NAU and creating new inter-institutional collaborations. FBN

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» MOUNTAIN SPORTS continued from page 1 forward to working with Lisa and building on Bruce, in Casper, Wyoming. He expanded that success.” the company to Flagstaff in 1980, following a Northern Arizona University marketing study that identified a need for such a business. Connected to Community “There was no such thing as outdoor sports “I believe Mountain Sports has a very special stores then,” said Mark, who has been a lifelong place in our community,” said Kahtoola founder skier and avid outdoor enthusiast, coaching skiers Danny Giovale, who worked as a ski tech while and serving in the Olympics as a race official and in high school at the Milton store. “The Lamberchief of course for snowboard and ski events. “It son family has provided outdoor enthusiasts dewas amazing to be a participant in mountain bikcades of service with a deep understanding and ing and snowboarding as these sports were devel- savvy responses to an evolving marketplace. As oping and to be out in front anticipating the needs the second generation, Lisa is poised to build on of these fast-growing recreational activities.” this legacy and I, for one, am so happy for that!”

For more than 20 years, Mountain Sports was Mountain Sports Flagstaff was the first dealer located on South Milton Road in the Greentree to carry Kahtoola’s original KTS Crampon. In Village Shopping Center. Fourteen years ago, addition, it has the most extensive selection of the Patagonia-focused shop Patagonia products in the opened in its current down“The Lambersons Four Corners area. town location on the corner have been staunch The Lambersons are proud of San Francisco Street and supporters of skiing participants in the 1% for Aspen Avenue. and the ski area and the Planet program, which “Patagonia has had a gives one percent of all sales we look forward very close relationship with to continuing that to local environmental and Mountain Sports for over 30 tradition for decades conservation organizations. years,” said Patagonia Vice to come. Mark has Granting a portion of every President of Wholesale Sales done an outstanding sale allows them to give Bruce Old. “As a result of meaningful donations to job promoting that relationship and how passionate local organizations outdoor activities closely Mark and Lisa have including ski racing, such as Friends of Camp worked with many of us here Winterfest, Dew Colton, Grand Canyon Youth at Patagonia, we always end Downtown and many and Flagstaff Biking Organiup calling the store ‘Patago- year round events. I zation, to name a few. So far, nia Flagstaff.’ It’s a nod to Mountain Sports has been look forward to our many shared priorities, working with Lisa able to give some $120,000 especially both companies and building on that to the Flagstaff community. being members of 1% for the success.”

“As 1% for the Planet Planet, where we direct our – Arizona Snowbowl General members, I hope customers efforts to protecting our natu- Manager J.R. Murray can understand and appreciral world. I’ve been flattered ate that Mountain Sports is personally to have worked helping to do its part to help with Mark over the course of protect the wilderness of the last 16 years.”

Flagstaff for generations to come,” said Patagonia’s Southwest Sales Manager Kris Clapper. “Lisa and the whole team are Raised on Mountain Sports passionate about the playground in their backyard Enjoying nature was a family way of life as and that’s evident in the natural connections Mark and Rosemary Lamberson raised Lisa made every day in their store, which helps them and her brother, Bret. They grew up ski racing, build the longtime customers they have.” backpacking and mountain biking on the San Friends of Camp Colton credit the LamFrancisco Peaks and elsewhere throughout the bersons and Mountain Sports with helping to West. “After we finished high school, I lived all generate enthusiasm, goodwill and support. over the country and was encouraged to explore “We are so appreciative of the ongoing involvewhatever I chose,” said Lisa. “There was never ment from Lisa, Mark and the Mountain Sports any pressure for either my brother or me to take Flagstaff crew and helping Camp Colton share over the family business.” the gift of the great outdoors with upcoming and “This isn’t retirement for me; it’s a transition,” future generations of local kids,” said Friends said Mark. “There are a lot more exciting ideas of Camp Colton Executive Director Tracy still coming in the Mountain Sports Flagstaff Anderson. concept. After 40 years of running the business, Currently, Lisa serves on the board of directors things have changed dramatically. I like change, for the Flagstaff Mountain Film Festival and so it’s good to get a shot in the arm with another is a grant committee member for the Arizona generation. Lisa can take these ideas and run Community Foundation of Flagstaff. She is also a farther than I have the energy to do. I’m proud founding business member for Protect the Flows, the family legacy can be passed on.” a non-profit organization that seeks to maintain “Mountain Sports has maintained a promihealthy recreational flows in the Colorado River nent position in the outdoor recreation business system. since it started here,” said Arizona Snowbowl “The degree of community engagement the General Manager J.R. Murray. “The Lamberfamily and business have in supporting worthy sons have been staunch supporters of skiing and causes and celebrating this incredible region in the ski area and we look forward to continuing which we live is awesome,” said Giovale. FBN that tradition for decades to come. Mark has done an outstanding job promoting outdoor activities, including ski racing, Winterfest, Dew For more information about Mountain Sports, Downtown and many year-round events. I look visit MountainSportsFlagstaff.com.

March 2016

| Flagstaff Business News

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HomCo Lumber & Hardware Announces 2nd Annual Community Home Improvement Show

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re you thinking of replacing your kitchen cabinets this year? Maybe adding a new deck to the back yard? Are you ready to retire your old leaky aluminum windows? Thinking of adding efficient gas logs to your fireplace?

If you answered yes to any of these questions, you need to attend the 2nd annual HomCo Community Home Improvement Show. This unique show is Saturday, April, 2 at the HomCo Lumber & Hardware store on Butler from 9 a.m. to 3 p.m.

Here are some questions and answers you may have about this community event.

How is the HomCo show different from the other Home Show?

We stage our event in our store at 1763 E. Butler Ave. By working out of our facility, we can display and sell thousands of home improvement products that we can’t take to an offsite event.

Our show offers FREE admission along with FREE hot dogs, Pepsi, pizza and popcorn. Our store is easily accessible so there is no need to hop a bus to and from the facility. We also offer a wonderful raffle with the proceeds benefitting a local community charity.

Another huge difference is that our show is about local business. The vendors participating in the event are HomCo partners and local home improvement businesses. Money generated from the sales at our show stay in Flagstaff and don’t go into the pockets of traveling home show circuit businesses. There are no pushy carney sales people at our show.

HomCo Lumber & Hardware has been voted The Best in Flagstaff in Home Improvement for nearly 20 years. We don’t need to be the biggest home improvement show in town when we’re the best.

What is the “Community” aspect of the show?

Our show benefits local charities as well as local businesses. Last year we raised over $4,000 for The Dawson Merrick Children’s Foundation from this event. This year, The Boys & Girls Club of Flagstaff will benefit from this show.

The donation comes from excess funds from booth sales and sponsorships as well as 100% of the raffle proceeds. HomCo also donates space in the show to 7 local charities and non-profit organizations so they can provide information on their programs.

What will I experience by attending the HomCo Community Home Improvement Show?

We’ll have 40-50 participating vendors displaying their home improvement goods and

services as well as product demonstrations. You’ll discover new products as well as witness an automobile being cut in half with a power saw and blade.

We’ll offer 10% off all purchases throughout the day, plus some exhibitors are offering additional, deeper discounts. You’ll be able to participate in Northern Arizona’s best home improvement show raffle and help the Boys & Girls Club of Flagstaff at the same time. Here is a list of some of the raffle prizes you can expect: • $4,000 kitchen remodel • $3,000 exterior paint job • 2 plane tickets to any destination that Southwest Airlines flies ($500 - $1,500 value) • HomCo Chimney Sweep from certified HomCo technicians • (3) $500 HomCo gift cards Some participating vendors will also put you in their booth drawings for free just stopping by to hear about their products.

Last, you can enjoy a locally brewed beer from one of our local Flagstaff breweries. We will open the beer garden from noon to 3 p.m. This way you can sip on a beer while discussing what you discovered at our show.

Are there activities for the kids if I bring my children to the show?

Yes! We encourage you to bring your children to the event. We will be hosting one of our Young Builders events during the show. Our Young Builders program happens once a month on the third Saturday. This program allows kids to build a hardware related project to take home.

For the home improvement show, we’re throwing in an extra Young Builders event, and is available for kids of all ages. Last year the kids made marshmallow blow guns. Recent projects have included: bird feeders, wind chimes, and bird houses. At this year’s show, the activity is sure to please not only the children, but their parents as well. We hope to see your kiddos at the show this year.

Finally, remember that all this fun and excitement can be enjoyed FOR FREE on April 2nd at HomCo Lumber & Hardware - 1763 E. Butler Ave. HomCo Lumber & Hardware has been in business for 40 years and in Flagstaff for 37 years.

HomCo is locally owned by Mike & Penne Brackin.

2 A HomCo ND

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Community Home Improvement Show!

Saturday, April 2, 2016 9:00-3:00

HomCo Lumber & Hardware 1763 E. Butler Ave. Flagstaff, AZ 86001

FREE Admission • 10% off HomCo Products • Local Exhibitors Proceeds will benefit: The Boys and Girls Club of Flagstaff

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» WEATHERFORD RESTORATION continued from page 1 that were added through the years, plus inadequate foundational support – had been slowly collapsing in on itself. Owners Henry Taylor and Pamela “Sam” Green have been steadily restoring the Flagstaff landmark for more than four decades.

“We’re getting the hotel back to its structural integrity,” said Henry. “Starting with the basement and the creation of The Gopher Hole, we’ve been able to fortify the building with columns and huge beams that run the length of the hotel on both sides of its original sub-street level rock wall. Three years ago, we took off 20 pounds per square foot from the roof and replaced it with three-pounds-per-square-foot material. Now, we’re going floor by floor, removing the heavy lath and plaster that was used to create walls. The plumbers were the building’s worst enemy. There was no plumbing originally and when bathrooms were installed, workers cut into the floor joists.”

In addition, a mezzanine had been added between the first and second floors, which took away the high ceilings in the lobby. When the project is completed, the Taylors plan to bring back to Charly’s Pub & Grill the grand piano played by local musician Charly Spining from the late 1970s to the 1990s while patrons dined.

“We hope the public still feels good about the building,” said Sam. “We are using every bit of our being to bring it back, fortify and finish the building, so it will be here for posterity. That’s our goal.”

“The hotel is an important part of Arizona history and we feel strongly that it should be around for generations to enjoy and imagine what life

For the next two months, the lobby of the Weatherford Hotel will be closed as crews remove the mezzanine (top right) and return the original 19-foot ceiling height. Restaurant patrons can enter through The Exchange Pub and The Gopher Hole.

Courtesy photos was like in the early 1900s,” added Henry.

The new first floor hotel room will be able to accommodate those who are unable to use stairs.

The décor in guest rooms will reflect the early 1900s; much of the furniture has been salvaged from the hotel and other historic hotels and refinished. The additional rooms are scheduled to be in operation by July.

City of Flagstaff Community Design and Redevelopment Manger Karl Eberhard is also the city’s historic preservation officer. “You

To Do:

Accelera te Your Success

can’t build an historic downtown, you can only preserve it,” he said. “I like to say, by far, the most green building of all is an existing building.

Kudos to Sam and Henry for the decades of work they’ve put into the hotel. It was in sorry shape when they got it and every year it gets better and better. Where would the downtown be without that building sitting there?”

Henry and his brother, Lloyd, bought the hotel in 1975 when it was slated for demolition.

Restoration work has included returning the

signature cupola (the “witch’s cap”) to the top of the building and the wrap-around balconies that were destroyed by fire in the 1920s.

“We thank those who continue to visit Charly’s and the Weatherford for supporting the preservation of our historic downtown,” said Sam Green.

The Weatherford Hotel is Arizona’s oldest continuously operating hotel. John W. Weatherford constructed the grand Victorian building for his mercantile store in 1897. However, with the popularity of the railroad and the draw of the Grand Canyon, he soon realized the bigger demand was in lodging. He opened the doors to guests on Jan. 1, 1900.

Since then, the hotel has served as a home away from home for travelers, writers, gunslingers, dam builders, bus drivers, actors, athletes, therapy patients and politicians. Legendary guests include President Theodore Roosevelt, lawman Wyatt Earp and cowboy author Zane Grey. FBN For more information, visit www.weatherfordhotel.com.

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» FERRIS continued from page 13

March 2016

| Flagstaff Business News

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» TUNGMALA continued from page 12

Auto Rehab operates shops at 799 W. Route 66 and 204 S. Mike’s Pike.

Photo by Michelle Koechle

Alice Ferris joins ‘Manor of Speaking’ cast members Ernie Manouse, Helen Mann and St. John Flynn as they picked up Emmy awards for the Houston-based television talk show.

Courtesy photo professional development and executive coaching for a myriad of clients. Among them are longterm “local” clients such as The Hopi Education Endowment Fund, KAWC Public Radio, North Country Healthcare and the Highlands Center for Natural History in Prescott.

GoalBusters’s areas of services also include strategic planning, capital campaigns, feasibility studies, social media management, donor acquisition and direct mail campaigns.

In addition to spearheading GoalBusters, Ferris volunteers as chair for the Advanced Certified Fund Raising Executive board (ACFRE). She is one of only 108 fundraising professionals to earn this designation, which is the highest credential of the fundraising profession. She also is on the Certified Fund Raising Executive board (CFRE) and provides volunteer service to many other non-profit organizations. FBN

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time of the economic downturn. Three shops had gone out of business that year I opened.”

In addition, he had never before signed a five-year lease on something that cost $2,000 a month. But, because other shops were closing, he was able to buy some of their equipment at bargain prices.

Tungmala’s second location was intended to be an overflow space. Now, it is a fully functioning auto repair shop that is as busy as the first.

He said he often feels the vehicles he works on need rehabilitation rather than repair.

“Honestly, the name felt fitting,” he said.

And he looks for people who can use a little rehab as well.

“A lot of my employees have histories similar to mine. I look for character. Integrity goes farther than talent.”

Tungmala says a lot of people are accustomed to automotive shops that try to upsell services.

Tungmala’s style is to tell customers what needs to be done soon and what can wait. “We don’t use the scare tactics.”

Jim Clifford has seven cars and Tungmala has worked on all of them.

“Derek is a great guy. He knows what he is doing, he has a great business sense, knows autos very well and is very professional,” Clifford said.

FBN

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» SHIFT continued from page 8

“Our food style is American small plates with locally driven vegetables and proteins,” Dara observed. “Our menu ranges from $3 to $19. You can sit down for two hours and have everything off the menu, or you can get just a few small plates or a nicely executed dessert and be on your way. “ The pastry chef says she has a “huge sweet tooth,” but prefers desserts that have a savory influence and are not overly sweet.

Dara learned her pastry skills at the Cook Street School of Culinary Arts in Denver and has been working in restaurants ever since. She also has a degree in business management from the University of Denver.

The couple has already tested the waters in Flagstaff, with Joe helping open the Tinderbox Kitchen and Annex Lounge and Bar, and Dara helping open their third establishment, The Tour-

» JITTERS continued from page 10

ist Home Urban Market, last year.

Joe will be the head chef at Shift, while Dara will be overseeing the pastry side of things, as well as operations. In addition, Connor Barrett will be the general manager, working with a staff of about 10 people.

“The Shift name is a testament to the fact that we’re looking to excite and challenge our fellow locals and expand their tastes,” Dara explained.

“We think Shift can signal a change in the way folks think of mountain-town dining.”

Additional restaurant details, a full menu and an opening date will be released soon.

Shift, located at 107 N San Francisco St., will also be offering a full bar with craft cocktails.

Those in search of a new culinary adventure can sign up for updates at www.ShiftFLG.com and also enter to win a chef’s dinner for four.

The Fousers jumped at the opportunity, saying it felt like they were coming home. The space underwent a facelift to create an open, airy, modern restaurant with a retro flair. The background music is from the 1950s, ‘60s and ‘70s, and the decor highlights Flagstaff and Route 66. Photos of iconic Flagstaff landmarks with lunchboxes superimposed in the background adorn the walls.

And, lunchboxes – new and old – are on display throughout. In addition, gifts and cards are available for purchase.

The larger kitchen allows Sharlene to create all the menu favorites, as well as some new items such as paninis, soups, cookies and cinnamon rolls. The coffee menu was expanded and teas were added. Flavored sodas are mixed upon request.

For the Fousers and customers, it is déjà vu – same location, same people, same food quality, same owners and even the same employees. Brandy Goepfrich and Charlotte Davidson have both worked at Jitters for more than 10 years. “They are the best employers, but they are also family,” said Goepfrich. “When people come in, they are greeted by name. They truly care for their customers and the community; I wouldn’t want to work for anyone else.”

When asked about the challenges, ironically, Reggie said it is the location. “We love this location, but it is a destination location; people have to want to come here. When we were on Fourth Street, we had constant walk-in business, mostly from all the other businesses in the area. Now, most people have to drive here.”

Fortunately for Jitters Lunchbox and other businesses in the plaza, some larger businesses are coming to the eastside. Harbor Freight and Tools will be opening in the next couple of months, just doors away from Jitters. The new Harkins Theaters, Autopark expansion and other stores near the mall will also bring additional business to the east side.

The location is not a deterrent for long-time customer, Kathy Barnett. “Jitters is my go-to place.

Every Friday, coworkers from Chase Bank and other friends meet at Jitters for lunch. It is important to us to support locally owned small businesses and Reggie and Sharlene are just the best people.” Barnett’s son also worked at Jitters until he went away to college.

Jitters Lunchbox is open from 8 a.m. to 3 p.m., Monday through Friday. On the weekends, the Fousers tend to their numerous rescue animals, spend time with their children and grandchildren, and enjoy all that Flagstaff has to offer. In her free time, Sharlene is part of the historic Route 66 Association of Arizona. This year is especially busy as Route 66 marks 90 years.

“I love that we are back on Route 66 and I love that we get to serve the amazing people of Flagstaff,” said Sharlene with a big smile, donning her Route 66 cap and Jitters shirt. “We are blessed, for sure.” FBN

FBN

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Publishers Troy Bix Tom Brecke Editor Bonnie Stevens bonniestevens@flagstaffbusinessnews.com Advertising Manager Paul Lancaster | 520.429.4283 plancaster@flagstaffbusinessnews.com Website Content Director Jeff Saville news@flagstaffbusinessnews.com Copy Editor Carolyn Wendell Design & Production Rob Ghosh Design www.robghosh.com Photography Gina Dazzo, Michelle Koechle, V. Ronnie Tierney, Fresh Focuses Photography, Aspen ProMedia, Betsey Bruner, Constance DeVereaux, Sue Marceau

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www.flagstaffbusinessnews.com

» FIRE SAFETY continued from page 3

March 2016

| Flagstaff Business News

» INVESTORS continued from page 6

»QuickHit:

pamphlets and planned escape routes complete with planned meeting places in the event of home fires.

American Red Cross On Martin Luther King Jr. Day, volunteers of Northern Arizona from NAU Athletics Women’s Soccer program and firefighters walked the neighborhood north 1750 Railroad Springs Blvd, Suite #1, of NAU and south of the BNSF railroad tracks.

Flagstaff They knocked on doors, visited 34 homes and 928-779-5494 left 208 door hangers. Only five percent of the homes had working smoke alarms.

Flagstaff Fire “This program and the Flagstaff Fire DeDepartment partment are saving lives,” said Gene Munger, 211 W Aspen Ave, Flagstaff board chairman for the American Red Cross 928-213-2500 of Northern Arizona. “This is a ‘good news’ story.”

“Gene Munger is a champion for doing what’s right and letting the community know what’s happening,” said Bourget. In addition to the neighborhood campaigns, fire department vehicles carry red and black tool bags containing smoke detectors, batteries and educational materials.

“Kudos to Flagstaff HomeCo Lumber and Hardware, [which] has provided the bags at less than their cost,” said American Red Cross volunteer Scot Jackson. When fire crews are at a non-fire event, they can provide home residents with smoke alarm inspections, and if needed, provide the alarm and or batteries from the bags carried on their vehicles.

“Nationwide, the Red Cross responds to 30 home fires per day,” said Jackson. “Seven people per day die in home fires. That’s greater than deaths in all natural disasters combined.”

The American Red Cross began the Home Fire Preparedness Campaign in 2013 with a goal to reduce home fire injuries and deaths by 25 percent in five years. “Since the program’s inception, 38 peoples’ lives have been saved nationally because of the smoke alarms, the educational material and by practicing escape plans,” said Jackson, the American Red Cross chapter preparedness coordinator. Each time a smoke detector is enabled by the program’s volunteers, the address is added to the national Red Cross database to track the program’s success.

Currently, the Flagstaff Fire Department is receiving one call per week in response to the door hangers. The American Red Cross of Northern Arizona is getting one to two calls nearly every week. FBN To donate time or money, or request a speaker or inspection, call 928-779-5494.

“As an alternative to landlording, some people invest in real estate funds,” said Snook. “People will go together and buy a house or property.”

According to Martin, real estate syndications work for a variety of reasons. First, the investment is “backed by something real – a real asset, an actual piece of real estate that produces income,” he explained. Second, the knowledgeable operator or syndicator buys deals that are discounted. “In some respects, you can insulate yourself by choosing the right location. You can’t do that with the stock market,” he added.

Martin was quick to point out that even though there is a reduced risk with real estate capital investments, compared to the current stock market, the investor does give up liquidity.

A third advantage to pooling money with other investors under the umbrella of a real estate capital manager is access. “You form close personal relationships. You know the people and can call them up to ask advice for real estate. But be careful to vet them, just as you would when someone gives you a stock tip,” Martin warned.

“The primary way that real estate [private equity] is an advantage is when you are working with the right operator: the one who is honest, has a track record, knows how to find good deals and gets higher returns,” concluded Martin. QCBN

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compete here. They want to compete at sea level,” said the coach, who explained that the pool is more a training pool than a competitive pool.

For those who missed the open house, the Aquatic and Tennis Complex will be open to the public as NAU hosts the 2016 NCAA Zone E Diving San Francisco Street Championships March 7-9. Some of the best divers NAU Campus, Flagstaff in the country will be coming as they look to quali- 928-523-6330 fy for the NCAA Championships one week later at Membership Types and Rates: http:// Georgia Tech. nau.edu/Campus-Recreation/MemThe Aquatic and Tennis Complex is open not berships only to the NAU swim team but also to the public, students, faculty and staff. A wide variety of membership types and rates are offered, including alumni, community and high school rates. FBN

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