No.1 • December 2009
HEALTH & SAFETY COMPETITION: P4/5
Long service awards: special feature P6/7
MEET THE CHALLENGE! FROM THE MD
T
HIS year has undoubtedly been one of the toughest years in Go-Ahead London’s history. Managing director John Trayner takes a look back at the past 12 months and previews the year ahead… This year has been one of unprecedented challenges. The credit crunch, recession and
subsequent loss of work have all made operating bus services a tough business to be in. However, we continue to be successful and 2009 has had its high points. We did, for example do well in QICS2 and performed better than many of our competitors – that’s, of course, a credit to all of you who are working in garages to deliver the quality service we provide on a daily basis. We have now fitted Mix Telematics to all our buses and all drivers have received gas feed training. This has been one of our most successful projects yet, with the initiative offering a win-win situation to all. We also welcomed East Thames into Go-Ahead London. The challenge is to further integrate this business into the existing network
and raise the performance of its routes. Our challenges for the year ahead include reducing the cost of risk management, accidents and associated litigation. This is placing a heavy financial burden on us and we need to manage the whole process a lot better. The next year will also be tough and we must strive to become ever more cost effective. I am optimistic that we can meet the challenges of 2010, as we have done this year. In the meantime, may I take this opportunity to thank you all for your hard work and commitment throughout the year. My fellow directors and I wish you a happy Christmas and peaceful New Year.
Plus
GARAGES TAKE ON NEW ROUTES
P2
INSIDE: PRIZE COMPETITION P7 ...LONDON BY NIGHT OFFER P8