Class Act 2018 Global Traveler

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Class Act 2018

FIRST AND BUSINESS CLASS p. 8 PREMIUM ECONOMY p. 26 WORLD'S BEST TRANSIT AIRPORTS p. 34 AIRPORT UPGRADES AROUND THE GLOBE p. 38 TECHNOLOGY CHANGING THE FACE OF AVIATION p. 42 2019 HOTEL OPENINGS p. 46

CLASS ACT 2018 EVERYTHING YOU NEED TO TRAVEL THE WORLD IN STYLE

®

EDITORIAL Editor in Chief KIMBERLY KROL

AS YOU LIKE IT

kim.krol@globaltravelerusa.com Vice President/Digital Director KATIE SKRZEK katie.skrzek@globaltravelerusa.com Senior Editor JANICE HECHT jan.hecht@globaltravelerusa.com Associate Editor/Copy Editor PATRICIA VANIKIOTIS

IT’S ALL ABOUT THE personal experience.

As frequent business and leisure travelers, we want our experience to be more comfortable, more efficient and, above all, less stressful. The travel industry is only too happy to oblige with premium aircraft cabins, topnotch amenities, luxurious accommodations, attentive service — everything you need to make your trip more enjoyable and more to your liking.

Whether you’re a corporate travel manager or managing your own travel, you face an ocean of options THE OFF SEASON: when planning any trip, from aircraft Janice Hecht at the Connecticut shore in autumn seats to hotel suites to airports ready to PHOTO: © JAN HECHT keep you entertained, well-fed and fit in transit.

How to sort out all those choices? Global Traveler once again presents the solution with the 2018 edition of the Class Act Guide. We surveyed the first, business and premium economy cabins of the world’s airlines. We’ve organized the details of everything from seat pitch to entertainment options in easy-to-reference charts you can keep on hand as you plan your next trip. Whether a short domestic hop or an international long haul, you can be sure your flight provides all the necessary amenities to tailor your experience and help you arrive refreshed and ready.

This year we also take a look at upgrades to airports around the world, from runways to restaurants, and give you an inside look at gateways that provide the best transit experience for long layovers. Technology lies at the core of every travel experience, and we offer a perspective on how it’s changing the face of aviation, from booking to check-in to the flight itself. And don’t miss the preview of hotel openings on the horizon for 2019.

With all the advances in travel products, technology and personal service, there’s no better time to be a global traveler!

patty.vanikiotis@globaltravelerusa.com Associate Editor ANGELIQUE PLATAS angelique.platas@globaltravelerusa.com Assistant Editor ERICH J. MARTIN erich.martin@globaltravelerusa.com Digital Content Producer DEBRA BOKUR debra.bokur@globaltravelerusa.com News Editor ALLIE MOORE allie.moore@globaltravelerusa.com Editor at Large HOLLY RIDDLE holly.riddle@globaltravelerusa.com

ART Art Director TRACEY CULLEN tracey.cullen@globaltravelerusa.com Staff Photographer CHRISTOPHER P. OTTAUNICK christopher@globaltravelerusa.com Special Events Video Editor VANCE PICCIN

WRITERS KRISTY ALPERT HARRIET BASKAS LAURA DAILY JACK GUY

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CIRCULATION Specialists JOHN WROBLEWSKI, LOUIE ATSAVES Managers JAYHAWK EVANS, MARK P. FORD, TERESA JACKSON, ANTHONY “SCRAPS” DIMERA Circulation Director MICHELE SHANNON Circulation Manager ANNA PUDZIANOWSKI Research Consultant SHARON STERNE ADVISORY BOARD Chairman MICHAEL DONAHUE, COO MICHAEL KIELY, President CARLOS CAPPUCCIO, Executive Vice President GARY OSWALD, Deputy Vice President Aviation EDWARD JEFFERSON, Deputy Vice President Accommodations STEPHEN

JANICE HECHT, SENIOR EDITOR

DOHERTY, Deputy Director Destinations WAYNE TALLMAN, Vice President Special Events/Photography CHRISTOPHER OTTAUNICK, Secretary MARK LANE, Research Director FRANK LOVERME, Treasurer KEVIN RYAN, Director of Technology BOB HANCOCK, Director of Digital Advancement JARED TORGAN

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GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

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PREPARE FOR TAKEOFF AS BUSINESS AND LEISURE travelers, we have a natural calling to the unknown and the need to explore and forge our own path. On the other hand, we are meticulously organized and have every item on the itinerary planned out to make sure we get to our meeting in Hong Kong on time and in comfort, or our quick bleisure trip is jam-packed with IN PARADISE: experiences. Little do people Carly Allen in Maui know you need to plan for the PHOTO: © CARLY ALLEN unexpected experiences!

Well, look no further. Global Traveler’s 2018 Class Act Guide is here, bringing you an up-to-date business, first and premium economy survey of domestic and international aircraft fleet details. More than ever, airlines vie for passengers’ attention and loyalty — and the onboard experience is a key factor. Does your favorite airline offer what you expect, or do you note a “must” experience on another carrier? From American Airlines to Virgin Australia, this survey shares details like aircraft types in their fleets, seat pitch, WiFi capabilities, onboard entertainment, lounge access and onboard amenities to help guide you on your next trip.

Innovation is the name of the game in the travel industry this year, and we have it covered with airport upgrades around the globe, technology changing the face of aviation and 2019 hotel openings.

Who’s more excited than ever to travel the globe?

Publisher/CEO FRANCIS X. GALLAGHER tel 267 364 5811 ext 200 | fran.gallagher@globaltravelerusa.com Senior Vice President RICHARD T. EVANS tel 267 364 5811 ext 203 | dick.evans@globaltravelerusa.com Executive Vice President, Associate Publisher CARLY ALLEN tel 267 495 6287 | carly.allen@globaltravelerusa.com Director of Sales MARIE EDWARDS tel 610 742 4783 | marie.edwards@globaltravelerusa.com Advertising Manager ASHLEY RICHARDS tel 267 364 5811 ext 205 | ashley.richards@globaltravelerusa.com Account Executive STEPHANIE MAKOWSKI tel 267 364 5811 ext 211 | stephanie.makowski@globaltravelerusa.com Advertising Coordinator ANDREW RISCH tel 267 364 5811 ext 201 | andrew.risch@globaltravelerusa.com Sales Planner YASSER OGANDO tel 267 884 1650 | yasser.ogando@globaltravelerusa.com Intern AUDREY LEE intern@globaltravelerusa.com REPRESENTATIVES Egypt CARMEN DOYLE and HASSAN SHEHAB tel 61 0 403866188 carmen.doyle@afrozinternational.com hassan.shehab@afrozinternational.com France, The Netherlands JEREMY PRADERIO-REGIE tel 09 54 20 09 50 | cell 06 07 96 54 15 j.praderio@regiepem.com Germany MICHAELA JUSTI tel 49 69 56 02 01 21 | fax 49 69 56 02 01 23 | cell 49 171 20 29 502 justi@mediasalescompany.de Hong Kong, Thailand, Singapore, Australia JEREMY ORRITT tel 852 23752311 | fax 852 30208642 | cell 852 91886157 jeremy@omjmedia.com India VIMAL ANAND tel 91 124 493 2020 | cell 91 98100 71000 vimal@gmnindia.com Japan YOSHIZUMI MIYAKE, MEDIAHOUSE INC. tel 3 3222 7811 | fax 3 3234 1140 miyake@mediahs.com HIDETADA KOCHI tel 81 3 3222 7811 | cell 81 3 90 8774 9800 fax 81 3 3234 1140 kochi@mediahs.com

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Taiwan CHLOE KUO tel: 886 2 27993110 ext. 221 | fax 886 2 27995560 chloe.kuo@hintoninfo.com Turkey SABA SAROL CORZO tel 90 532 311 6704 or 1 310 562 2580 saba@catalyzismedia.com

be rewarded. be one.

As a ONEworld® traveler, wherever you go, your rewards follow. ONEworld extends many of the exclusive benefits of your preferred ONEworld airline’s frequent flyer program. Emerald, Sapphire and Ruby oneworld tiers each offer specific benefits which align automatically with your preferred ONEworld member airline benefits.

Make a smart choice in traveling with any of our 13 airlines and take advantage of benefits you already have.

Learn more at oneworld.com

an alliance of the world's leading airlines working as one.

American Airlines British Airways Cathay Pacific Finnair Iberia Japan Airlines LATAM Malaysia Airlines Qantas Qatar Airways Royal Jordanian S7 Airlines SriLankan Airlines

ONEworld benefits are available only to passengers on scheduled flights that are both marketed and operated by a ONEworld member airline (marketed means that there must be a ONEworld member airline’s flight number on your ticket). For information on ONEworld, visit www.oneworld.com.

American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LATAM Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines, SriLankan Airlines and ONEworld are trademarks of their respective companies. LATAM Airlines (Paraguay) is currently not a part of ONEworld.

Class Act 2018

PHOTOS: © CROWNE PLAZA CHANGI AIRPORT SINGAPORE, © CATHAY PACIFIC, © WALDORF ASTORIA MALDIVES ITHAAFUSHI

contents

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34

34

8 Above It All The sky’s the limit as airlines upgrade premium cabins and expand routes.

38 New Arrivals Airports expand capacity and enhance the passenger experience.

26 Premium Economy Airlines bridge the comfort gap between economy and business classes.

42 Wild Blue Yonder Technology revolutionizes air travel for the 21st century and beyond.

34 Coming and Going Take an inside look at the airports providing the most enjoyable transit experience.

46 On the Horizon Set your sights on the most anticipated hotel openings of 2019.

52

46

ON THE COVER

FX E X P R E S S

P U B L I C AT I O N S , I N C .

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CLASS ACT 2017

Everything you need to travel the world in style

Class Act 2017

FIRST AND BUSINESS CLASS p. 8 PREMIUM ECONOMY p. 29 A VISIT TO AIRBUS AND BOEING p. 34 THE WORLD'S LONGEST ROUTES p. 38 HOTEL OPENINGS p. 42 FLIGHT ATTENDANT TRAINING p. 46

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COVER PHOTO: The new icon of Changi Airport, Jewel Changi Airport PHOTO: © JEWEL CHANGI AIRPORT DEVELOPMENT

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globaltravelerusa.com GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

Global Traveler and Globility are registered trademarks of Global Traveler magazine and of its parent company, FXExpress Publications, Inc. Global Traveler is not affiliated with any commercial interests within the travel industry. The opinions expressed by contributors are not necessarily those of the publisher, nor can the publisher accept responsibility for errors or omissions.

The magazine cannot accept responsibility for unsolicited articles, photographs or other material.

AAM member 04-0361-2. AAM audited circulation 111,517. ISSN 1551-7187 ©2018 FXExpress Publications, Inc. All rights reserved. Reproduction in whole or part of text, photographs or illustrations without permission of the publisher is strictly prohibited.

Beyond Asia. To the Future. F lying with You. ASIANA AIRLINES

Reservations • 1-800-2ASIANA • flyasiana.com

Above It All The sky’s the limit as airlines upgrade premium cabins and expand routes. BY KIMBERLY KROL PRIVACY PLUS: Cathay Pacific's first class PHOTOS: © CATHAY PACIFIC

8

IF THERE’S ANYTHING CERTAIN about the airline industry, it is uncertainty. As the world ever-changes, airlines must consistently adapt to meet the needs of discerning travelers and remain relevant — but also realistic — in order to financially succeed. As the rise of low-cost carriers continues to ascend, we’ve seen the world’s airlines answer in a variety of ways, from the introduction of basic economy fares to an excess of new routes. But one thing remains steady, and that’s the airlines’ desire to offer a premium experience to the front-of-the-plane passenger, devoting money to consistently update first- and business-class cabins to offer the best experience available in the sky.

Rankings and awards, like our own GT Tested Reader Survey, continually tout the best of the best in premium-

globaltravelerusa.com GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

class travel across the globe. The U.K.-based Skytrax ranking is a leading indicator of quality for airlines and airports globally. Before we delve deeper into the last year in premium travel, a look at Skytrax’s 2018 rankings for the top 10 airlines for both first and business class presents a clear indicator of the carriers setting the precedent for “wow” cabins around the world.

From No. 1 to No. 10 when it comes to first-class cabins, according to Skytrax, Singapore Airlines is tops, followed by Etihad Airways, Air France, Lufthansa, Emirates, All Nippon Airways, Qatar Airways, Cathay Pacific, Qantas and Thai Airways. On the business-class end, there’s Qatar Airways, Singapore Airlines, All Nippon Airways, Emirates, Etihad Airways, Qantas, Cathay Pacific, Lufthansa, Turkish Airlines and EVA Air. Aside from trusting the rankings and accolades, how can a premium traveler know what to expect before booking and boarding the next flight? That is the catalyst for this, our annual first- and business-class survey. We compiled all of the information available on the world’s first- and business-class cabins into charts for your comparison. Use the information on the following pages to make sure your upcoming trip is decked out with the amenities you treasure — whether that’s direct aisle access and a lie-flat seat or a certain number of entertainment options and WiFi access. Take some of the guesswork out of planning your experience and keep these charts at your fingertips.

SPEAKING OF TECHNOLOGY, one of the biggest trends in the aviation industry at the moment is the move from seatback entertainment to passen-

gers streaming available content on their own personal devices. There are many reasons for this change put forth by airlines, supporters and critics. While it’s likely this change will largely affect the back of the plane first, the cost savings alone for airlines — in buying and installing the devices, in weight for fuel savings and in maintenance — could make this a permanent shift. The thinking is, aside from cost savings, passengers prefer to use their own devices, sometimes pre-loaded with content or otherwise with content available from the airline. If people aren’t using the seatback screens, why have them?

When Hawaiian Airlines received its new Airbus A321neo aircraft, it opted out of seatback entertainment, instead providing iPads to premium passengers who may not have their own devices.

This trend also offers an opportunity for airlines to differentiate themselves by choosing to invest in their seatback entertainment systems. JetBlue and Delta Air Lines are two such carriers. This is one trend in the industry on which travelers will want to keep a close eye.

ACCORDING TO ROUTEHAPPY, a content-rich platform for flight shopping, 82 airlines now offer in-flight WiFi, an increase of 17 percent over 2017. The nearly ubiquitous service is even trickling down to the smaller carriers, including Air Astana and Air Mauritius. As in-flight WiFi becomes more omnipresent, the installation and operating costs are on a level players big and small can sustain.

And that’s not to mention the profits to come from associated fees when passengers log on.

British Airways began rolling out the service this year, with promises to offer high-speed WiFi service across 118 aircraft in the next two years. Dubbed “Europe’s first-ever 4G high-speed inflight network,” the airline offers two tiers: Browse and Stream. Browse enables access to websites, messaging apps and social media, while Stream allows for — as the name implies — Netflix and similar services.

As airplanes are delivered to carriers now with the technology for WiFi capabilities already installed, speeds and the quality of the service continue to improve. Streaming was previously a no go, but now, according to RouteHappy, 16 percent of the available seat miles offering WiFi are at speeds comparable to a connection at home.

MID-SIZED U.S. AIRPORTS are starting to feel the love, too.

While some international flag carriers largely reserved their services for bigger airports and metro areas (like New York City, Los Angeles and Chicago), many airlines now expand from smaller hubs.

This year, Air Canada launched flights from Montréal (YUL) to Baltimore (BWI) and Pittsburgh (PIT) and from Toronto (YYZ) to Omaha (OMA) and Providence (OVD). Nashville’s (BNA) first nonstop flight to Europe came in May when British Airways launched direct service to Heathrow (LHR).

LATAM now serves Boston (BOS) to São Paulo (GRU), while KLM Royal Dutch Airlines also returns to the Northeast airport with service to Amsterdam (AMS). JetBlue expands to Mexico City (MEX) and Havana (HAV), and American Airlines looks to grow its Philadelphia International Airport hub, launching flights to Budapest (BUD).

In May Delta Air Lines started service from Indianapolis (IND) to Paris (CDG) on a Boeing 767-300ER offering its Delta One lieflat seats and Delta Comfort+ options. Icelandair’s seasonal service from Kansas City International Airport to Reykjavík (KEF) took off in May, marking the first trans-Atlantic flight from the U.S. airport.

American Airlines announced a slew of new European routes for 2019, including Charlotte (CLT) to Munich (MUC); Phoenix (PHX) to London (LHR); and Philadelphia (PHL) to Edinburgh (EDI), Berlin (TXL), Bologna (BLQ) and Dubrovnik (DBV). Delta looks ahead in 2019 with flights to Amsterdam from Tampa (TPA).

GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

PREMIUM COMFORT:

Hawaiian Airlines' first class (top), and Qantas' business class PHOTOS: © HAWAIIAN AIRLINES, © QANTAS

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9

outlets pair with the more than 1,000 entertainment options on an 18-inch, HD-enabled personal LCD screen. Main courses can be ordered 24 hours in advance of the flight.

Also flying the Airbus A350 and making its entry into the United States is Hong Kong Airlines.

The airline first launched service to Los Angeles, followed by San Francisco, with New York to follow. The airline offers a mix of affordability and luxury. Its business-class cabin features all of the expected amenities premium travelers love: priority check-in and boarding, a 180-degree flatbed seat, gourmet dining, an amenity kit, VIP lounge access and enhanced priority baggage allowance and handling.

STRETCH OUT:

Singapore Suites (top) and business class (bottom) PHOTOS: © SINGAPORE AIRLINES

10

ON THE TOPIC OF new routes, perennial favorite and oft-awarded Singapore Airlines returns this fall with non-stop flights between Singapore (SIN) and Los Angeles (LAX) and Newark (EWR), which will clock in as the world’s longest. The airline will also enhance existing service from San Francisco (SFO) to 10 times per week.

New Airbus A350-900ULR aircraft begin servicing the routes in November, featuring an all-new business-class cabin. The seats offer two positions: Lazy Z, a cradling position, and Sundeck, a lounging position. Of course, the 28-inch seat also converts into a fully flat, 78-inch bed with a cushioned headboard and provided linens, duvets and pillows for optimum sleep. A side console and power and USB

globaltravelerusa.com GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

IT SEEMS THE NEWER Airbus aircraft is changing the name of the game for many airlines. Asiana Airlines operates the airplane between Seoul (ICN) and Los Angeles and San Francisco, and China Airlines uses it between Taipei (TPE) and Honolulu (HNL). Passengers from Boston to Munich with Lufthansa will enjoy the A350’s myriad delights, while the launch customer, Qatar Airways, operates the aircraft from Boston, Miami (MIA), New York (JFK) and Philadelphia. The Middle Eastern carrier’s game-changing QSuite product is available on flights to Chicago (ORD); Houston (IAH); New York; and Washington, D.C. (IAD).

In June Iberia received its first A350-900, named Placido Domingo. In total, the airline will take delivery of 16 through 2021. Flights from Madrid (MAD) to New York began in August on the aircraft, with 31 business-class seats boasting direct aisle access.

Since 2016 Cathay Pacific brought 22 A350-900s into operation, and this year the carrier introduced the larger A350-1000; 20 will join the fleet by 2021.

With the new aircraft came an updated premium cabin experience. Extra-wide cabins offer panoramic views, mood lighting, reduced noise levels and improved cabin pressure. WiFi is available for purchase; and SMS, data roaming services and complimentary satellite TV are exclusive to the aircraft. Seats and in-flight entertainment systems were redesigned throughout.

Delta One Suites are available on the A350 on select international routes from Detroit (DTW), Atlanta (ATL) and Los Angeles (LAX). A full-height door at every suite offers the ultimate in privacy, with dividers between center suites and customizable in-suite lighting. No detail was overlooked, with premium trim and finishes and compartments for shoes and other personal devices. Watch a movie on the 18-inch, high-resolution screen while comfortably ensconced in the Westin Heavenly bedding under the attentive service of the

E XCLU S I V E D R I V E S T I L L A B OV E T H E C L O U D S Exclusive drive service makes your travel experience all the more comfortable.

Whether you are travelling to or from the airport, luxury chauffeur-driven vehicles are on hand to drive you to meet your flight or to take you to your hotel, office or home.

EXCLUSIVEDRIVE.TURKISHAIRLINES.COM

A Boeing 787 Dreamliner will service the route, boasting a two-class configuration. The Premier World cabin’s 30 lie-flat seats are arranged 2-2-2 with 31 inches of width and 74 inches of pitch. An upgraded menu is carefully curated with seasonal food and beverages. Passengers can connect to 40 destinations in Africa, where business opportunities continue to grow, from Kenya Airways’ hub in Nairobi.

AIR ITALY SET its sights on success.

In June the Italian carrier’s maiden flight landed at New York’s John F. Kennedy International Airport from Milan Malpensa. The small carrier with lofty goals looks to expand globally over the next few years after starting with six long-haul routes this year and 50 aircraft on order.

Late last year Qatar Airways acquired a 49 percent stake in Meridiana, a legacy Italian carrier, to rebrand as Air Italy. The airline gained possession of its first 20 Boeing 737 MAX 8 airplanes for flights within Italy from its Milan hub, which it looks to position as a global gateway. Until its 30 787s arrive next year, the carrier operates its long-haul flights on A330s on loan from Qatar. Milan–Miami (MIA) flights launched shortly thereafter.

Air Italy’s business-class cabins look to compete with the legacy carriers, offering lie-flat seats in a 2-2-2 configuration and 78 inches of pitch. Turn-down service with mattress pads and a robust catering service throughout the flight deliver on the premium promise.

TAKE CARE OF BUSINESS:

LATAM’s Wide Thompson Premium Business seat by Thompson Aero (top), and Kenya Airways' Premier World cabin PHOTOS: © LATAM, © KENYA AIRWAYS

dedicated flight crew.

Delta One service, offered on long-haul international flights and in select domestic markets, brings passengers comfort with a 180-degree flat-bed seat, Westin Heavenly In-Flight bedding, chef-curated meals, a TUMI amenity kit with Kiehl’s Since 1851 products and more.

KENYA AIRWAYS’ INAUGURAL flight from Nairobi (NBO) to New York is scheduled for departure Oct. 29, 2018, becoming the first non-stop flight connecting East Africa and the United States.

The ultra-long-haul flight, 15 hours eastbound and 14 hours westbound, requires four pilots, 12 flight attendants and 85 tons of fuel.

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ONE AIRLINE’S ATTENTION is set squarely on the future as LATAM Airlines recently announced plans to upgrade the cabins on two-thirds of its short- and longhaul fleets. With a $400 million investment on more than 200 existing and ordered aircraft, the first new cabins will debut this year and throughout 2019, first on LATAM Airlines Peru, then on LATAM Airlines Brasil and followed by LATAM Airlines Chile.

Cabins on existing Boeing 767s and 777s, as well as forthcoming 787-9s and A350-1000s, will receive the Wide Thompson Premium Business seat by Thompson Aero. The fully flat seat offers direct aisle access and an 18-inch IFE screen. The upgrade announcement follows three years of development.

WE ALSO LOOK ahead to the future and wonder what upgrades, updates, new products and routes and flight experiences the year ahead will bring. For now, recline your seat, settle in with a glass of wine and choose a movie to watch as you soar high above it all in a premium cabin on your favorite airline. Bon voyage!

Y Y

B B

Y Y

Y Y

2015 2015

10 10

N N

N/R Europe N/R Europe

Regions Flown

Y Y

Green Certification

Amenity Kits Included

7 7

Chauffeur Service

Free WiFi in Lounges

1 1

Average Age of Aircraft

Lounges Shared or Dedicated

56 56

Date of Last Major Cabin Overhaul

Complimentary

15 15

WiFi on Board

Y N Y N

Number of Audio Channels

Adapters Required

Power for Laptop

Recline

Seat Width

Seat Pitch

Layout

Number of Seats

30 1-2-2 58–60" SG 27" 180° 23 1-2-1 58–60" SG 27" 180°

Number of Other Video Programs

A330-300 A330-200

Number of News Channels

BUSINESS CLASS

Number of Movies

AER LINGUS

Aircraft

FIRST AND BUSINESS CLASS

AEROFLOT PRESIDENT A330-300 28 2-2-2 75" 20" 180° Y N 3,000+ tracks 200+ 1 345 Y N B Y Y N/R

A330-300 34 2-2-2 62" 20" 160° Y N 3,000+ tracks 200+ 1 345 Y N B Y Y N/R

A330-300 36 2-2-2 60" 20" 169° Y N 3,000+ tracks 200+ 1 345 Y N B Y Y N/R

A330-200 34 2-2-2 62" 20" 160° Y N 3,000+ tracks 200+ 1 345 Y N B Y Y N/R

A330-200 30 2-2-2 62" 20" 160° Y N 3,000+ tracks 200+ 1 345 Y N B Y Y N/R

777-300ER 30 2-2-2 60" 20.9" 180° Y N 3,000+ tracks 200+ 1 345 Y N B Y Y

7 N 7 N 7 N 9.4 N/R 9 N/R 3.2 N

Y Y Y Y Y Y

Europe Europe Europe Europe Europe Europe

AEROLINEAS ARGENTINAS* CLUB CONDOR

A330-200

22 2-2-2

60"

21.5" 170°

Y N/R

12

8

0

301

N

N/A

S

Y

Y

2013

10.4

N

737-MAX

16

40"

21"

Y N

100 Albums

150

2

150

Y

N/R

B

Y

Y

N/A

1

N

N

Latin America

AEROMEXICO CLASS PREMIER

2-2

N/R

N/R North America, Latin America

AIR CANADA SIGNATURE CLASS 777-200ER 40 1-2-1 Suite 21" 180° Y N 12, 100 CDs, 215 1 350 IP N B Y Y 2015–16 10.5 Y N/R Europe, Latin America,

10 Books

Pacific Rim, North America

and Podcasts

777-200LR 40 1-2-1 Suite 21" 180° Y N 12, 100 CDs 150 1 200 IP N B Y Y N/R N/R N/R N/R Europe, Latin America,

Pacific Rim, North America

787-9 30 1-2-1 Suite 21" 180° Y N 12,100 CDs, 215 1 350 IP N B Y Y None 1.8 Y N/R Europe, Latin America,

10 Books Pacific Rim, North America,

and Podcasts Europe

787-8 20 1-2-1 Suite 21" 180° Y N 12, 100 CDs 215, 1 350 IP N B Y Y None 3.9 Y N/R Europe, Latin America,

10 Books Pacific Rim, North America,

and Podcasts Middle East

A330 27 1-1-1 Suite 20" 180° Y N 12, 100 CDs 130 1 300 IP N B Y Y 2008–09 17.9 Y N/R North America

767-300 24 1-1-1 Suite 20" 180° Y N 12 130 1 300 N N/A B Y Y 2006–08 29 Y N/R North America Business Class A321 16 2-2 37" 21" N/R Y N 12, 100 CDs 110 1 300 Y N B Y N 2006–08 15.3 Y N/R North America

A320 14 2-2 37" 21" N/R Y N 12, 100 CDs 110 1 300 Y N B Y N 2006–08 15.5 Y N/R North America

A319 14 2-2 37" 21" N/R Y N 12, 100 CDs 110 1 300 Y N B Y N 2006–08 21.1 Y N/R North America

E175 12 1-2 38" 20" N/R Y N 12, 100 CDs 110 1 300 Y N B Y N None 12 Y N/R North America

CRJ-705/900 12 1-2 37" 21" N/R Y N 12, 100 CDs 110 1 300 Y N B Y N None 10.5 Y N/R North America

737MAX 16 2-2 38" 21" N/R Y N 12,000 CDs 215 1 350 N N/A B Y N None 0.4 Y N/R North America

* Airline did not reply. Survey information was compiled with GT research.

THE METHOD

Global Traveler spends months contacting airlines and gathering information for our annual first- and business-class survey.

GT starts by contacting airlines and asking them to complete a form for each aircraft and cabin operating on a direct route to any destination in North America.

If we are unable to obtain a response from an airline, we conduct independent research to complete the charts, and all entries are clearly marked with an asterisk.

In the instance a section of our survey form was left blank or we were unable to accurately decipher information, columns are marked as No Reply, or N/R. There may be instances where the airline’s information does not perfectly match our specified categories; we attempt to interpret this information to the best of our ability.

For instance, as there is not one ruling body on environmental practices, we asked airlines to answer YES if they receive certification from any environmental agency for their earth-conscious practices. Nearly all airlines do have green standards and practices in place. Our survey goes beyond just the premium cabins and examines airlines as a whole.

KEY ANG Angled B Both D Dedicated EST Estimate HB Herringbone

IP In Progress N No N/A Not Applicable N/R No Reply OD On Demand

S Shared SG Staggered V Varies W Wide Seat Concept Y Yes

Pitch is defined as the distance between the back of your headrest and the headrest in front of you when seats are fully upright. Based on the average height of an adult male, pitch must be 70 inches or greater to offer a true lie-flat bed of 180 degrees. However, as airlines implement unique cabin configurations, these exact terms may not apply; configuration exceptions are marked throughout the survey.

GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

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13

N N/R Y B N/R Y B N/R Y

N/R N/R N/R

7.7 7.7 6

Y Y Y

N N N

Regions Flown

Green Certification

N/A N/A N/A

Chauffeur Service

N N N

Average Age of Aircraft

14 N/R N/R

Date of Last Major Cabin Overhaul

N/R N/R N/R

Free WiFi in Lounges

60 N/R N/R

Amenity Kits Included

14 13 13

Lounges Shared or Dedicated

Y N Y N Y N

Complimentary

Power for Laptop Adapters Required

170° 170° 170°

WiFi on Board

Recline

21" 21" 21"

Number of Other Video Programs

Seat Width

62" 62" 62"

Number of News Channels

Seat Pitch

CAPITAL PAVILION

Number of Movies

Layout 1-1 2-2 2-3

AIR CHINA* 747-400 Combi FORBIDDEN PAVILION

Number of Audio Channels

Number of Seats

10 747-400 Combi 24 777-300 35

Aircraft

FIRST AND BUSINESS CLASS

Pacific Rim Pacific Rim Pacific Rim

2

N

Y

Europe

11

N

Y

Europe

1

N

Y

Europe

AIR EUROPA* AIR EUROPA BUSINESS A330-300 N/R 2-2-2 60" 20" 180°ANG Y N N/A 8 N/A 9 Y Y (10 MB S Y N/R N/R

Voucher)

A330-200 N/R 2-2-2 65" 20" 180°ANG Y N 15 16 N/A 8 Y Y (10 MB S Y Y N/R

Voucher)

787-8 N/R 2-2-2 65" 20" 180°ANG Y N VOD, 100 CDs 50 N/A 85 Y Y (10 MB S Y Y N/R

Voucher)

AIR FRANCE LA PREMIÈRE 777-300 4 Suites N/R 22" 180° Y N 17, 700

Albums BUSINESS CLASS 777 40–58 1-2-1 N/R 28" 180° Y N 17, 700

Albums

200

1

200+

N

N/A

D

Y

Y

2014

8

Y

Y

Europe

200

1

200+

N

N/A

D

Y

Y

2014

15

N

Y

Europe

1 1 1 1

N/R N/R OD OD

N N N N

N/A N/A N/A N/A

B N Y N/R N/R Y N/R Pacific Rim B N Y N/R N/R Y N/R Pacific Rim B N Y 2007 N/R Y N/R Pacific Rim B N Y N/R N/R N/R N/R Europe

N/R

40

Y

Y

S Y Y 2018 14 N N Europe

IP IP IP

N N N

S S S

Y Y Y

Y Y Y

N/R 5.7 N/R 11.7 N/R 1.9

N

N/A

S

Y

Y

2013

N

N/R

AIR INDIA BUSINESS CLASS

777-200LR 777-300ER 777-300 787-8

8 1-2-1 82" 4 1-2-1 82" 29 2-3-2 N/R 18 2-2-2 74"

23" 180° Y N 250 Hrs. 23" 180° Y N 250 Hrs. 20" 178° Y N OD 22" 180° Y N OD

150 Hrs. 150 Hrs. OD OD

AIR ITALY BUSINESS CLASS

A330-200 24 2-2-2 78" 20" 180° Y N

8

30

AIR NEW ZEALAND BUSINESS PREMIER

777-300 777-200 787-9 V2

44 26 27

1-2-1 Lie Flat 1-2-1 Lie Flat 1-1-1 Lie Flat

22" 22" 22"

180° 180° 180"

Y N Y N Y N

1,800 Hrs. 1,800 Hrs. 1,800 Hrs.

1,800 Hrs. 1,800 Hrs. 1,800 Hrs. 1,800 Hrs. 1,800 Hrs. 1,800 Hrs.

1,800 Hrs..

1,800 Hrs. 1,800 Hrs.

N N N

Y Y Y

Pacific Rim, Europe Pacific Rim, Europe Pacific Rim, Europe

AIR TAHITI NUI* POERAVA BUSINESS A340-300 32 2-2-2 60" 20" 160° Y N/R 20 14 0 24 Channels/ 15 Games

N/R Pacific Rim

AIR SERBIA* BUSINESS CLASS

A330-200

18

1-1-1 N/A

23"

180°

Y N

50 Albums

20

N/A

26

Y

N

S

Y

Y

2016

9

N

N

737-400 737-700 737-800 737-900 E175

12 12 16 16 12

2-2 2-2 2-2 2-2 1-2

37" 36" 36" 36" 37"

21" 21" 21" 21" 24"

N/R N/R N/R N/R N/R

N N Y Y Y

N N N N N

N/A N/A N/A N/A N/A

V V V V V

0 0 0 0 0

V V V V V

Y Y Y Y Y

N N N N N

D D D D D

Y Y Y Y Y

N N N N N

N/A N/A N/A N/A N/A

9.8 9.8 9.8 9.8 9.8

N N N N N

N/R N/R N/R N/R N/R

777 A330

30 20

1-2-1 76" 1-2-1 73.5"

22" 21.5"

180° 180°

Y N Y N

12 12

80 80

4 4

235 235

Y Y

Y - 50 MB Y - 50 MB

B B

Y Y

Y Y

2016 2016

N/R N/R

N N

N N

Europe

ALASKA AIRLINES* FIRST CLASS

North America North America North America North America North America

ALITALIA MAGNIFICA

Europe Europe

ALL NIPPON AIRWAYS* FIRST CLASS BUSINESS CLASS

777-300ER 8 1-2-1 N/A 777-300ER 52–68 1-2-1 44" SG 787-8 46 1-2-1 44" SG 787-8 42 2-2-2 59" SG

32.9" 19.4" 19.4" 21.5"

180° 180° 180° 160°

Y Y Y Y

N N N N

380+ 380+ 380+ 380+

380+ 380+ 380+ 380+

380+ 380+ 380+ 380+

380+ 380+ 380+ 380+

Some Some N Some

N N N/A N/A

B B B B

Y Y Y Y

Y Y Y Y

2010 N/R N/R N/R

N/R N/R N/R N/R

N N N N

N/R N N N

Pacific Rim Pacific Rim Pacific Rim Pacific Rim

* Airline did not reply. Survey information was compiled with GT research.

14

globaltravelerusa.com GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

Regions Flown

Green Certification

Chauffeur Service

Average Age of Aircraft

Date of Last Major Cabin Overhaul

Amenity Kits Included

Free WiFi in Lounges

Lounges Shared or Dedicated

Complimentary

WiFi on Board

Number of Other Video Programs

Number of News Channels

Number of Movies

Number of Audio Channels

Adapters Required

Power for Laptop

Recline

Seat Width

Seat Pitch

Layout

Number of Seats

Aircraft

FIRST AND BUSINESS CLASS

AMERICAN AIRLINES

FIRST CLASS A321-T 10 1-1 43" HB 21"/23" 180° Y N 18 Channels, 210 Live Text Up to 240 Y N D Y Y New 1 N N North America

(Transcon) 380 Albums News

777-300ER 8 1-2-1 63" 21"/48" 180° Y N 18 Channels, Up to 250 Live Text Up to 160 Y N B Y Y New 1.2 N N North America,

Suite 380 Albums News Latin America,

Europe, Pacific Rim BUSINESS CLASS 787-9 30 1-2-1 43" HB 22" 180° Y N 18 Channels Up to 250 Live Text Up to 160 Y N B Y Y New N/R N N North America, News Latin America,

Europe, Pacific Rim

777-200 37 1-2-1 43" HB 22" 180° Y N 18 Channels, Up to 260 Live Text Up to 240 Y N B Y Y 2016 N/R N N North America,

(Retrofit) 380 Albums News Latin America,

Europe, Pacific Rim

777-200 45 1-2-1 46" HB 21"/ 180° Y N 18 Channels, Up to 260 Live Text Up to 240 Y N B Y Y 2015 N/R N N North America,

(Retrofit) 25.5" (Aft) 380 Albums News Latin America,

30.6" (Fore) Europe, Pacific Rim

787-8 28 1-2-1 49" HB 21"/ 180° Y N 18 Channels Up to 250 Live Text Up to 16 Y N B Y Y New 1 N N North America,

25.5" (Aft) News Latin America,

30.6" (Fore) Europe, Pacific Rim

A321-T 20 2-2 63" HB 19" 180° Y N 18 Channels, Up to 210 Live Text Up to 240 Y N D Y Y New 2 N N North America

(Transcon) 380 Albums News

777-300ER 52 1-2-1 43" HB 21" 180° Y N 18 Channels, Up to 250 Live Text Up to 160 Y N B Y Y New 2 N N North America,

380 Albums News Latin America,

Europe, Pacific Rim

A330-200 20 1-2-1 48" HB 22" 180° Y N 18 Channels 250 0 160 Y N D Y Y 2015 8 Y N North America,

Europe

A330-300 28 1-2-1 48" HB 22" 180° Y N 18 Channels 250 0 160 Y N D Y Y 2015 16 Y N North America,

Europe

ASIANA AIRLINES FIRST SUITE A380 12 1-2-1 83" 25.2" 180° Y N 18 Channels, 61

150 Albums BUSINESS SMARTIUM 777-200ER 22 2-3-2 74.5" 22" 168° Y N 18 Channels, 61

150 Albums

A380 66 1-2-1 74.5" 22" 180° Y N 18 Channels, 61

150 Albums

A350 28 1-2-1 77" 22" 180 Y N 18 Channels, 61

150 Albums

4

65

N

N/A

B

Y

Y

N/A

4

Y N/R Pacific Rim

4

65

N

N/A

B

Y

Y

N/A

N/R

Y N/R Pacific Rim

4

65

N

N/A

B

Y

Y

N/A

4

Y N/R Pacific Rim

4

65

Y

N

B

Y

Y

N/A

1

Y N/R Pacific Rim

Y Y

AUSTRIAN AIRLINES

BUSINESS CLASS

777-200ER 767-300ER

38 26

1-2-1 1-2-1

44" SG 44" SG

20.8" 20.8"

180° 180°

Y Y

N N

90 90

85 85

N/R N/R

17 TV Shows 17 TV Shows

N N

N/A N/A

D D

Y Y

Y Y

2012 2013

15 15

Y Y

Europe Europe

20.5" 20.5"

170° 180°

Y Y

N N

N/R N/R

N/R N/R

N/R N/R

N/R N/R

N N

N/A N/A

V V

Y Y

Y Y

N/R N/R

N/R N/R N/R Latin America N/R N/R N/R Latin America

20.5"

180°

Y

N

N/R

N/R

N/R

N/R

N

N/A

V

Y

Y

N/R

N/R N/R N/R Latin America

N/R N/R N/R

99° EST 99° EST 99° EST

Y Y Y

N N N

N/R N/R N/R

N/R N/R N/R

N/R N/R N/R

N/R N/R N/R

N N N

N/A N/A N/A

V V V

Y Y Y

Y Y Y

N/R N/R N/R

N/R N/R N/R Latin America N/R N/R N/R Latin America N/R N/R N/R Latin America

22.5" 22.5" 22.5" 22.5" 21.5" 21.5" 21.5" 21.5" 25"

180° 180° 180° 180° 180° 180° 180° 180° 180°

Y Y Y Y Y Y Y Y Y

N N N N N N N N N

500+ 500+ 500+ 500+ 500 Hrs. 500 Hrs. 500 Hrs. 500 Hrs. N/R

120+ 120+ 120+ 120+ 130+ 130+ 130+ 130+ N/R

1 1 1 1 1 1 1 1 N/R

200+ Hrs., 400 200+ Hrs., 400 200+ Hrs., 400 200+ Hrs., 400 N/A N/A N/A N/A N/R

IP IP IP IP IP IP IP IP Y

N/A N/A N/A N/A N/A N/A N/A N/A N/R

D D D D D D D D D

Y Y Y Y Y Y Y Y Y

Y Y Y Y Y Y Y Y Y

2015 2015 2015 2015 2006 2006 2006 2006 2009

N/R N/R N/R N/R N/R N/R N/R N/R N/R

N/R N/R N/R N/R N/R N/R N/R N/R N/R

23" 23"

180° 180°

Y Y

N N

14, 54 Hrs. 14, 54 Hrs.

55 55

1 1

32 32

N N

N/A N/A

D D

Y Y

Y Y

2012 2012

19.4 20.4

Y Y

AVIANCA* BUSINESS CLASS A330 30 2-2-2 65"

A330 32 1-2-1 45" Fishtail

787 28 1-2-1 46" Fishtail

A319 12 2-2 40"

A320 12 2-2 40"

A321 12 2-2 40"

BRITISH AIRWAYS

FIRST

CLUB WORLD

CLUB WORLD LONDON CITY

747 777 787-9 A380 747 777 787 A380 A318

8–17 1-2-1 N/R 8–17 1-2-1 N/R 8–17 1-2-1 N/R 8–17 1-2-1 N/R 52–97 2-4-2 N/R 52–97 2-4-2 N/R 52–97 2-3-2 N/R 52–97 2-4-2/2-3-2 N/R 32 2-2 72"

N/R N/R N/R N/R N/R N/R N/R N/R N/R

Europe Europe Europe Europe Europe Europe Europe Europe Europe

BRUSSELS AIRLINES BUSINESS CLASS

A330-300 A330-200

30 22

2-1-2 2-1-2

43" SG 43" SG

N Europe N Europe

* Airline did not reply. Survey information was compiled with GT research.

GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

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15

Regions Flown

Green Certification

Chauffeur Service

Average Age of Aircraft

Date of Last Major Cabin Overhaul

Amenity Kits Included

Free WiFi in Lounges

Lounges Shared or Dedicated

Complimentary

WiFi on Board

Number of Other Video Programs

Number of News Channels

Number of Movies

Number of Audio Channels

Adapters Required

Power for Laptop

Recline

Seat Width

Seat Pitch

Layout

Number of Seats

Aircraft

FIRST AND BUSINESS CLASS

CATHAY PACIFIC AIRWAYS

FIRST CLASS 777-300ER 6 1-1-1 81" 36" 180° Y N 65 271 3 90 IP Y D Y Y N/R 7.7 N/R N/R Pacific Rim BUSINESS CLASS 777-300ER 53 1-2-1 82" 21" 180° Y N 65 271 3 90 IP N D Y Y N/R 7.7 N/R N/R Pacific Rim

A350-900 A350-1000

38 46

1-2-1 1-2-1

45" HB 45" HB

31" 31"

180° 180°

Y Y

N N

65 65

271 271

3 3

90 90

Y Y

N N

D D

Y Y

Y Y

N/R N/R

1 1

N/R N/R

N/R N/R

Pacific Rim Pacific Rim

777-300ER A350-900

40 32

1-2-1 1-2-1

43" HB 44" HB

28" 28"

180° 180°

Y Y

N N

16 16

125 125

N/A N/A

125 125

Y Y

N N

B B

Y Y

Y Y

N/R N/R

2.2 2.2

N N

Y Y

Pacific Rim Pacific Rim

CHINA AIRLINES* PREMIUM BUSINESS CLASS

CHINA EASTERN AIRLINES* FIRST CLASS BUSINESS CLASS

777-300ER 777-300ER

6 Suites 52

1-2-1 1-2-1

79" 75"

26.5" 23.6"

180° 180°

Y Y

N 1,000+ N 1,000+

110 110

0 0

30 30

Y Y

Y Y

S S

Y Y

Y Y

2014 2014

N/A N/A

Y Y

Y Y

Pacific Rim Pacific Rim

CHINA SOUTHERN AIRLINES FIRST CLASS

BUSINESS CLASS

A380 777 787 A380 777 787

8 4 4 70 34 24

1-2-1 82" 33" 180° Y Y AVOD AVOD AVOD AVOD N N/A B Y Y 1-2-1 84" 28.5" 180° Y Y AVOD AVOD AVOD AVOD N N/A B Y Y 1-2-1 84" 27" 180° Y Y AVOD AVOD AVOD AVOD N N/A B Y Y 2-2-2 48" SG 24" 180° Y Y AVOD AVOD AVOD AVOD N N/A B Y Y 1-2-1 44" SG 22" 180° Y Y AVOD AVOD AVOD AVOD N N/A B Y Y 2-2-2 74" SG 21.5" 180° Y Y AVOD AVOD AVOD AVOD N N/A B Y Y

N/R N/R N/R N/R N/R N/R

N/R N/R N/R N/R N/R N/R

N/R N/R N/R N/R N/R N/R

N/R Pacific Rim N/R Pacific Rim N/R Pacific Rim N/R Pacific Rim N/R Pacific Rim N/R Pacific Rim

767-300ER

18

2-2-2

60"

19" 180° ANG Y

N

200+

30

N/R

N/R

Y

N/R

N/R

N/R

N/R

N/R

737-700 737-800

12 16

2-2 2-2

38" 38"

20" 20"

N N

N/R N/R

N/R N/R

N/R N/R

N/R N/R

N N

N/A N/A

N/R N/R

5.3 5.3

N N

Y Y

CONDOR* BUSINESS CLASS

N/R N/R N/R

EUROPE

COPA AIRLINES BUSINESS CLASS

N/R N/R

Y Y

B B

Y Y

Y Y

Latin America Latin America

DELTA AIR LINES* FIRST CLASS 717 12 2-2 37" 19.6" 120–130° Y N N/A 75 N/A 200 Y N D Y N 2014 13.8 Select Customers N North America

MD-88 16 2-2 37" 19.6" 120–130° Y N N/A 75 N/A 200 Y N D Y N 2011 25.0 Select Customers N North America

MD-90 16 2-2 37" 19.6" 120–130° Y N N/A 75 N/A 200 Y N D Y N 2013 18.6 Select Customers N North America

A319 12 2-2 37" 21" 120–130° N N N/A 75 N/A 200 Y N D Y N 2009 13.7 Select Customers N North America

A319 Retrofit 12 2-2 37" 21" 120–130° Y N 16 330 N/A 750 Y N D Y N 2016/Ongoing 13.7 Select Customers N North America

A320 12 2-2 36" 21" 120–130° N N N/A 75 N/A 200 Y N D Y N 2009 20.5 Select Customers N North America

A320 Retrofit 16 2-2 36" 21" 120–130° Y N 16 330 N/A 750 Y N D Y N 2016/Ongoing 20.5 Select Customers N North America

A321 20 2-2 37" 21" 120–130° Y N 16 330 N/A 750 Y N D Y N 2016 New .4 Select Customers N North America

737-700 12 2-2 37" 21" 120–130° Y N 16 37 N/A 115 Y N D Y N 2008 6.7 Select Customers N North America

737-800 16 2-2 38" 21" 120–130° Y N 16 330 4 750 Y N D Y N 2016/Ongoing 14.8 Select Customers N North America

737-900ER 20 2-2 37" 21" 120–130° Y N 16 330 4 750 Y N D Y N 2013 2 Select Customers N North America

757-200 20 2-2 37" 21" 120–130° Y N 16 330 4 750 Y N D Y N 2016/Ongoing 20.6 Select Customers N North America

757-300 24 2-2 37" 21" 120–130° Y N 16 330 4 750 Y N D Y N 2014 12.5 Select Customers N North America

767-300 30 2-2-2 37" 18.5" 120–130° Y N 16 75 N/A 750 Y N D Y N 2006 24.8 Select Customers N North America

CRJ-700 9 1-2 36" 19.6" 120 –130° Y N N/A 75 N/A 200 Y N D Y N 2016/Ongoing N/R Select Customers N North America

CRJ-900 12 1-2 37" 19.6" 120–130° Y N N/A 75 N/A 200 Y N D Y N 2016/Ongoing N/R Select Customers N North America

E170 9 1-2 37" 20" 120–130° N N N/A 75 N/A 200 Y N D Y N 2016/Ongoing N/R Select Customers N North America

E175 12 1-2 37" 20" 120–130° N N N/A 75 N/A 200 Y N D Y N 2016/Ongoing N/R Select Customers N North America DELTA ONE 757-200ER–75S 16 2-2 54– 21" 180° Y N 16 330 4 750 Y N D Y Y 2013 14.5 Select Customers N Europe, Middle 55" HB East/Africa

767-300ER–76T 36 1-2-1 76.5– 21" 180° Y N 16 149 N/A 200 Y N D Y Y 2013 19.6 Select Customers N Europe, 81.4" Latin America, Pacific Rim

767-300ER–76L 36 1-2-1 76.5– 21" 180° Y N 16 330 N/A 750 Y N D Y Y 2013 19.6 Select Customers N Europe,

81.4" Latin America, Middle East/Africa

767-300ER–76Z 26 1-2-1 76.5– 21" 180° Y N 16 330 N/A 750 Y N D Y Y 2013 19.6 Select Customers N Europe,

81.4" Latin America, Middle East/Africa

767-400ER 39 1-2-1 76.5– 21" 180° Y N 16 149 N/A 200 Y N D Y Y 2008 14.5 Select Customers N Europe, 81.4" Latin America

747-400 48 1-1/1-2-1/ 82" 20.5" 180° Y N 16 330 N/A 750 Y N D Y Y 2011 29.3 Select Customers N Europe, 1-1-1 Pacific Rim

777-200ER 37 1-2-1 78" 21" 180° Y N 16 330 N/A 750 Y N D Y Y 2014 15.6 Select Customers N Europe,

Latin America,

Pacific Rim **Airline Airlinedid didnot notreply. reply.Survey Surveyinformation informationwas wascompiled compiledwith withGT GTresearch. research.

16

globaltravelerusa.com GLOBAL TRAVELER’S CLASS ACT GUIDE 2018 2017

* Airline did not reply. Survey information was compiled with GT research.

Regions Flown

Green Certification

Chauffeur Service

Average Age of Aircraft

Date of Last Major Cabin Overhaul

Amenity Kits Included

Free WiFi in Lounges

Lounges Shared or Dedicated

Complimentary

WiFi on Board

Number of Other Video Programs

Number of News Channels

Number of Movies

Number of Audio Channels

Adapters Required

Power for Laptop

Recline

Seat Width

Seat Pitch

Layout

Number of Seats

Aircraft

FIRST AND BUSINESS CLASS

DELTA AIR LINES* Cont.

DELTA ONE Cont.

777-200LR 37 1-2-1 78" 21" 180° Y N 16 330 N/A 750 Y N D Y Y 2014 6.4 Select N Europe, Latin America,

Customers Middle East/Africa,

Pacific Rim A330-200 34 1-2-1 80" 21" 180° Y N 16 330 N/A 750 Y N D Y Y 2013 10.5 Select N Europe, Latin America,

Customers Pacific Rim

A330-300 34 1-2-1 80" 20" 180° Y N 16 330 N/A 750 Y N D Y Y 2013 9.64 Select N Europe, Latin America,

Customers Pacific Rim

EDELWEISS BUSINESS CLASS A340-300 27 1-2-1/2-2-1 44" SG

A340-300 27 1-2-1/2-2-1 44" SG

20.5" 20.5"

180° 180°

Y N Y N

270 270

140 N/A 140 N/A

HORUS 777 49 2-3-2 78"

20"

180°

Y

Y

73

8

EL AL FIRST CLASS EL AL BUSINESS CLASS BUSINESS CLASS

20.7" 20" 21"

180° 180° 180°

Y Y Y

Y Y N

100 100 435

70 70 180

N/A N/A

N N/A S N/A Y 2014/2015 3.9 N N/A S N/A Y 2016/2017 13.6

N N

N/A

35

N

N/A

S

Y

Y

2012

5

N

1 1 3

300 300 400

N N N

N/A N/A N/A

D D B

Y Y Y

Y Y Y

2017 2017 None

N/R 12 0.5

Y N N

N/R Europe N/R Europe

EGYPTAIR

N Middle East/Africa

EL AL ISRAEL AIRLINES

777-200 777-200 787

6 35 32

2-2-2 2-3-2 1-2-1

N/A 75–76" 42–43" SG

N/R Middle East N/R Middle East N North America

EMIRATES EMIRATES FIRST CLASS A380 14 1-2-1 N/R N/R 180° Y N 2,000 750 0 1,000 Hrs., 100 Y Y (20 MB) B Y Y N/R N/R Y N/R Europe,

Channels Middle East/Africa

777-300ER 8 1-2-1 82" 28.8" 180° Y N 1,000 Hrs. 500 Live 1,000 Hrs., 100 Y Y (20 MB) D Y Y N/R 5.6 Y N/R Europe,

LD 77WR Middle East/Africa

777 Up to 9 1-2-1 N/R N/R 180° Y N 2,000 750 0 1,000 Hrs., 100 Y Y (20 MB) B Y Y N/R N/R Y N/R Europe,

Middle East/Africa

777-200LR 8 1-2-1 82" 28.8" 180° Y N 1,000 Hrs. 500 Live 1,000 Hrs., 100 Y Y (20 MB) D Y Y N/R 5.6 Y N/R Europe,

77LU Middle East/Africa EMIRATES BUSINESS CLASS A380 58 1-2-1 44" SG 18.5" 180° Y N 2,000 750 0 1,000 Hrs., 100+ Y Y (20 MB) B Y Y N/R N/R Y N/R Europe,

Middle East/Africa

A380-800 LD 76 1-2-1 44"SG 18.5" 180° Y N 2,000 750+ 0 1,000 Hrs., 100+ Y Y (20 MB) B Y Y N/R N/R Y N/R Europe,

Middle East/Africa

777-300ER 42 2-3-2 72" 20.5" 180° Y N 1,000+ 500+ Live 1,000 Hrs., 100+ Y Y (20 MB) D Y Y N/R 5.6 Y N/R Europe,

HD 77WJ Middle East/Africa

777-300ER 42 2-3-2 65" SG 20.5" 180° Y N 2,000 750+ 0 1,000 Hrs., 100+ Y Y (20 MB) B Y Y N/R N/R Y N/R Europe,

LD 77WR Middle East/Africa

777-300ER 42 2-3-2 65" SG 18.5" 180° Y N 2,000 750 0 1,000 Hrs., 100+ Y Y (20 MB) B Y Y N/R N/R Y N/R Europe,

ULD 77WP Middle East/Africa

777-200ER 38 2-2-2 65" SG 20.5" 180° Y N 2,000 750+ 0 1,000+ Y Y (20 MB) B Y Y N/R N/R Y N/R Europe,

LD 772R Middle East/Africa

777-200LR 77LU 38 2-2-2 65" SG 20.5" 180° Y N 2,000 750+ 0 1,000+ Y Y (20 MB) B Y Y N/R N/R Y N/R Europe,

Middle East/Africa

777-300LD 773L 42 2-3-2 65" SG 18.5" 180° Y N 2,000 750 0 1,000 Hrs., 100+ Y Y (20 MB) B Y Y N/R N/R Y N/R Europe,

Middle East/Africa

ETHIOPIAN AIRLINES* CLOUD NINE

A350-900 787-8 787-8 777-200LR 777-300ER

30 24 24 24 28

2-2-2 60" ANG 2-2-2 65" ANG 2-2-2 60" ANG 2-3-2 78" 2-3-2 78"

29.2" 22.9" 29.2" 20.9" 20.9"

180° 180° 180° 180° 180°

Y N Y N Y N Y N Y N

800+ 800+ 800+ 800+ 800+

100+ N/R 100+ N/R 100+ N/R 100+ N/R 100+ N/R

115+ 115+ 115+ 115+ 115+

N N/A N N/A N N/A N N/A N N/A

S Y Y S Y Y S Y Y S Y Y S Y Y

2016 2016 2016 2015 2015

1 4 4 6 3

N N N N N

Y Middle East/Africa Y Middle East/Africa Y Middle East/Africa Y Middle East/Africa Y Middle East/Africa

ETIHAD AIRWAYS* THE RESIDENCE BY ETIHAD

FIRST FIRST SUITE FIRST APARTMENT BUSINESS BUSINESS STUDIO

A380-9 1 Three-Room 82" Sofa: 29.5" 180° Y N 16, 400+CDs 110+ 7 300+ Y N S Y Y 2014 1 Y N Middle East/Africa (Single or Suite Per Person/ Double Occupancy) Bed: 82" 777-200LR 8 1-2-1 80" 29.5" 180° Y Y 16, 400+ CDs 100 7 200 Y N/R S Y Y N/R 6 Y N/R Middle East/Africa 787-9 8 1-2-1 80.5" 26" 180° Y N 16, 400+ CDs 110+ 7 300+ Y N S Y Y 2014 1 Y N Middle East/Africa A380-800 9 1-1 80.5" 30.3" 180° Y N 16, 400+ CDs 100+ 7 300+ Y N S Y Y 2014 1 Y N Middle East/Africa 777-200LR 40 1-2-1 73" 20" 180° Y N 16, 400+ CDs 100 7 200 Y N S Y Y N/R 6 Y N/R Middle East/Africa A380-800 70 1-2-1 80.5"/75.7" 22" 180° Y N 16, 400+ CDs 110+ 7 300+ Y N S Y Y 2014 1 Y N Middle East/Africa 787-9 28 1-2-1 80.5"/75.7" 22" 180° Y N 16, 400+ CDs 110+ 7 300+ Y N S Y Y 2014 1 Y N Middle East/Africa

* Airline did not reply. Survey information was compiled with GT research.

18

globaltravelerusa.com GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

* Airline did not reply. Survey information was compiled with GT research.

Regions Flown

Green Certification

Chauffeur Service

Average Age of Aircraft

Date of Last Major Cabin Overhaul

Amenity Kits Included

Free WiFi in Lounges

Lounges Shared or Dedicated

Complimentary

WiFi on Board

Number of Other Video Programs

Number of News Channels

Number of Movies

Number of Audio Channels

Adapters Required

Power for Laptop

Recline

Seat Width

Seat Pitch

Layout

Number of Seats

Aircraft

FIRST AND BUSINESS CLASS

EUROWINGS

BIZCLASS A330-300 16 1-2-1 64" 20.5" N/R N/R N/R 46 Albums, 30+ N/R 80 N N/A S Y N/R N/R N/R N/R N/R N/R

Playlists and

Audiobooks

A340-300 18 2-2-2 64" N/R N/R N/R N/R 46 Albums, 30+ N/R 80 N N/A S Y N/R N/R N/R N/R N/R N/R

playlists and Audiobooks

EVA AIR*

ROYAL LAUREL

777-300ER

38–39 HB

1-2-1

81"

26" 180°

Y

N 20, 300 CDs

90

0

120+

Y

N

B

V

Y

2012

3.94

N

N Pacific Rim

FIJI AIRWAYS* BUSINESS CLASS

A330-200 24 2-2-2 60" 21" N/R Y N 5 23 0 30 N N/A A330-300 24 2-2-2 60" 21" N/R Y N 5 23 0 30 N N/A

S Y Y 2013 2 N N Pacific Rim S Y Y 2015 New N N Pacific Rim

FINNAIR* BUSINESS CLASS A330-300 32 2-2-1/ 60" SG 21" 180° Y N 25 95 N/R 120+ Y Y D N/R Y 2014 N/R N Y Europe 1-2-1 (Finnair Plus Platinum Members)

HAINAN AIRLINES BUSINESS CLASS 787-9 30 1-2-1 74" 27" 180°

Y

Y

1,000

200

N/R

600

Y

Y

B

Y

Y

N/R

FIRST CLASS BUSINESS CLASS

Y Y

N N

20 20

41 41

0 0

70 70

N N

N/A N/A

D D

Y Y

Y Y

2016 2016

N/A N/A N/A N/A N/A N/A N

B Y Y B Y Y B Y Y B Y Y B Y Y B Y Y B Y Y

Less than 1 Y

Y Pacific Rim

HAWAIIAN AIRLINES*

A330 A330

18 18

2-2-2 2-2-2

71"/64" 20.5" 180° 71"/64" 20.5" 180°

4 4

N N/R North America N N/R Pacific Rim

HONG KONG AIRLINES BUSINESS CLASS A320 8 2-2 71" 22.8" 180° Y N 200+ 100 2 110 N

A332 24 2-2-2 71" 22.8" 180° Y N 200+ 100 2 110 N

A33V 18 1-2-1 71" 22.8" 180° Y N 200+ 100 2 110 N

A33S 30 2-2-2 71" 22.8" 180° Y N 200+ 100 2 110 N

A33T 18 2-2-2 71" 22.8" 180° Y N 200+ 100 2 110 N

A333 32 1-2-1 71" 22.8" 180° Y N 200+ 100 2 110 N

A350 22 1-2-1 71" 22.8" 180° Y N 200+ 100 3 110 Y

N/R N/R N/R N/R N/R N/R N/R

N/R N N/R N/R N/R N N/R N/R N/R N N/R N/R N/R N N/R N/R N/R N N/R N/R N/R N N/R N/R N/R N N/R N/R

IBERIA BUSINESS PLUS CLASS A330-300 36 1-2-1 44.5" SG 26.37" 180° Y N 90 70 0 112+ Y N (Voucher B Y Y 2016 3.89 Y Y Europe for Some Complimentary Time)

A340-600 36 1-2-1 44.5" SG 26.37" 180° Y N 90 70 0 112+ Y N (Voucher B Y Y 2016 11.12 Y Y Europe for Some Complimentary Time)

A340-600 46 1-2-1 44.5" SG 26.37" 180° Y N 90 70 0 112+ Y N (Voucher B Y Y 2016 11.12 Y Y Europe for Some Complimentary Time)

A330-300 29 1-2-1 44.5" SG 26.37" 180° Y N 90 68 0 112+ Y N (Voucher B Y Y Ongoing 3.89 Y Y Europe for Some Complimentary Time)

A350-900 31 1-2-1 44.5" SG 26.37" 180° Y N 90 70 0 112+ Y N (Voucher B Y Y None 0.3 Y Y Europe for Some Complimentary Time)

ICELANDAIR* SAGA CLASS

757-200 22 2-2 42" 20.5" N/R Y N 10 25 0 70 Y 757-300 22 2-2 42" 20.5" N/R Y N 10 25 0 70 Y 767-300 25 2-1-2 42" 20.5" N/R Y N 10 25 0 70 Y

Y Y Y

Y Y Y 2015–2016 18 N N/R Europe Y Y Y 2015–2016 18 N N/R Europe Y Y Y 2015–2016 18 N N/R Europe

777-300ER 8 1-2-1 Suite 33" 180° Y N N/R N/R N/R N/R Y 787-8 38 2-2-2 Suite 25.5" 180° Y N N/R N/R N/R N/R Y 777-300ER 49 2-3-2 Suite 25.5" 180° Y N N/R N/R N/R N/R Y

N N N

B Y Y 2013 N/R N/R N/R Pacific Rim B Y Y 2013 N/R N/R N/R Pacific Rim B Y Y 2013 N/R N/R N/R Pacific Rim

JAPAN AIRLINES JAL FIRST CLASS JAL BUSINESS CLASS

JETBLUE* MINT

A321

4 Suites

1-1

60" SG

22"

N/R

Y

N

100+

N/R 100+

N/R

Y

N/R

D

N/R

Y

2014

N

N/R N/R North America

* Airline did not reply. Survey information was compiled with GT research.

GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

globaltravelerusa.com

19

60+ 60+ 60+ 60+ 60+ 60+ 60+ 60+

3 3 3 3 3 3 3 3

80+ 80+ 80+ 80+ 80+ 80+ 80+ 80+

N N N N N N N N

N/A N/A N/A N/A N/A N/A N/A N/A

D D D D D D D D

Y Y Y Y Y Y Y Y

Y Y Y Y Y Y Y Y

N

N/R

N/R

N/R

N/R

Y

N

S

Y

N/R

Y

N

2

34

1

2

N

N/A

S

Y

N/R N/R

19.6" 19.6"

180° 180°

Y Y

N N

1,000 Hrs. 1,000 Hrs.

A380 747-8i 777-200ER 777-300ER A380 747-8i 777-200ER 777-300ER

12 6 8 8 94 48 28 42

1-2-1 1-1 1-2-1 1-2-1 2-2-2 2-2-2 2-3-2 2-2(3)-2

83" 83" 83" 83" 74" 75" 74" 75"

26.5" 26.5" 26.5" 26.5" 21" 21" 20.1" 20.1–21"

180° 180° 180° 180° 180° 180° 180° 180°

Y Y Y Y Y Y Y Y

N N N N N N N N

777-300ER

44

2-2-2

62"

21"

180° ANG

Y

757-200

74

2-2

61.1"

25.98" 180° ANG

Recline

2-2-2 2-2-2

Seat Width

Layout

35 35

Seat Pitch

Number of Seats

Y N/R

Regions Flown

Date of Last Major Cabin Overhaul

500 500 500 500 500 500 500 500

N

176°

Green Certification

Amenity Kits Included Y Y

9

31"

Chauffeur Service

Free WiFi in Lounges Y Y

N/R

76"

Average Age of Aircraft

Lounges Shared or Dedicated D D

16

3-3-3

KENYA AIRWAYS* PREMIER WORLD 777-200ER

KLM

WORLD BUSINESS CLASS 747 777-200

Complimentary

N/A N/R

WiFi on Board N Y

Number of Other Video Programs

80+ 1,000 Hrs. 1,000 Hrs. 80+ 1,000 Hrs. 1,000 Hrs.

Number of News Channels

N/R

Number of Movies

Y

Number of Audio Channels

Y

Adapters Required

S

Power for Laptop

N/A

25

28

Aircraft

FIRST AND BUSINESS CLASS

6.3

N/R

Y

Middle East/Africa

2013 4–21 2013 4–21

N N

Y Y

Europe Europe

N/R 5.4 N/R 1.2 N/R 14.4 N/R 4.6 N/R 5.4 N/R 1.2 N/R 14.4 N/R 4.6

N N N N/R N N N N/R

N/R N/R N/R N/R N/R N/R N/R N/R

KOREAN AIR*

COSMO SUITES

PRESTIGE SLEEPER

Pacific Rim Pacific Rim Pacific Rim Pacific Rim Pacific Rim Pacific Rim Pacific Rim Pacific Rim

KUWAIT AIRWAYS OASIS CLASS LA COMPAGNIE* BUSINESS CLASS

N/R

N/R

N

N/R Middle East/Africa

Y

2015 N/R

N

N

Europe

N

Latin America

LATAM AIRLINES PREMIUM BUSINESS 787-800 247 2-2-2 75" 23"

LOT POLISH AIRLINES*

180°

Y

N

200 Albums

170

0

320

N

N/A

D

Y

Y

2017

2.6

N

LOT BUSINESS CLASS 787 18 2-2-2 78" 23"

180°

Y

N

20+

50+

0

50+

N

N/A

B

Y

Y

2014

1.8

Y

FIRST CLASS

BUSINESS CLASS

30, 300 CDs 180 30, 300 CDs 180 30, 300 CDs 180 30, 300 CDs 180 30, 300 CDs 180 30, 300 CDs 180+ 30, 300 CDs 180 30, 300 CDs 180 30, 300 CDs 180 30, 300 CDs 180

3 3 3 3 3 3 3 3 3 3

270+ 270+ 270+ 270+ 270+ 270 270+ 270+ 270+ 270+

Y Y Y Y Y Y Y Y Y Y

V V V V V V V V V V

D D D D D D D D D D

Y Y Y Y Y Y Y Y Y Y

Y Y Y Y Y Y Y Y Y Y

2010 2010 2010 2010 2012 2012 2012 2012 2012 2012

11.4 11.4 11.4 11.4 11.4 11.4 11.4 11.4 11.4 11.4

Y Y Y Y N N N N N N

Y Y Y Y Y Y Y Y Y Y

Europe Europe Europe Europe Europe Europe Europe Europe Europe Europe

0 0

0 0

Y Y

N N

D D

Y Y

Y Y

2014 3 2014 14.9

N N

N N

Pacific Rim Pacific Rim

0 1

500 500+

N N

N/A N/A

D D

Y Y

Y Y

N/A 2008

N N

N N

Pacific Rim Pacific Rim

N/R Europe

LUFTHANSA

A380 A340-600 A340-300 A330-300 747-400 A340-300 A330-300 A340-600 A380-800 747-800

8 8 8 8 67 30 42 44 78 80

1-2-1 1-2-1 1-2-1 1-2-1 2-2/2-2-2 2-2-2 2-2-2 2-2-2 2-2-2 2-2/2-2-2

84" 84" 84" 84" 64" ANG 64" ANG 64" ANG 64" ANG 64" ANG 64" ANG

31.5" 31.5" 31.5" 31.5" 20" 20" 20" 20" 20" 20"

180° 180° 180° 180° 180° 180° 180° 180° 180° 180°

Y Y Y Y Y Y Y Y Y Y

N N N N N N N N N N

777-300ER A340-300

42 36

2-3-2 2-2-2

78" 74"

20.42" 19.69"

N/R N/R

Y Y

N N

A380-800 A380

14 64

1-1-1 2-2-2

83.5" 80"

29" 21.5"

180° 180°

Y Y

N 1,000 CDs 150 N 20+, 1,000+CDs 100+

PHILIPPINE AIRLINES* BUSINESS CLASS

12 12

99 37

QANTAS* QANTAS FIRST SUITE QANTAS BUSINESS

7.7 7.7

QATAR AIRWAYS QSUITE A350-900 36 1-2-1 50" SUITE 22" 180° Y Y 1,000 600 1,300 N/A Y N S Y Y 2018 1.7 N N Middle East/Africa

777 42 1-2-1 75" 21.82" 180° Y Y 1,000 600 1,300 N/A N N/A S Y Y 2018 5.3 N N Middle East/Africa

A350-1000 46 1-2-1 103" 21" 180° Y Y 1,000 600 1,300 N/A Y N S Y Y 2018 1.7 N N Middle East/Africa

ROYAL AIR MAROC

BUSINESS CLASS 787-8 18 2-2-2 61" HB 21" 180° Y N 49 60 N/A 35 N N/A D Y Y N/A 2.4 N N/R Europe, Middle East/

Africa, North America,

ROYAL JORDANIAN*

BUSINESS CLASS A321 20 2-2 48" 27" N/R Y N 600 Albums 98 1 120+ Coming Y N/R N/R Y N/R 4.8 N/R N/R Middle East/ Africa

Soon

A330 24 2-2-2 62" ANG 21" 180° Y N 600 Albums 98 1 120+ Coming Y N/R N/R Y N/R 4.8 N/R N/R Middle East/ Africa

Soon

787 24 2-2-2 60" ANG 20.5" 180° Y N 600 Albums 98 1 120+ Coming Y N/A N/R Y N/R 4.8 N/R N/R Middle East/ Africa

Soon

SAUDI ARABIAN AIRLINES FIRST CLASS 777-300ER (VI) 24 2-2-2 81" 22" Flat Bed Y N/A 12 24–40 24–40 OD OD BUSINESS CLASS 777-300ER (VI) 36 2-2-2 60" 20" 170° Y N/A 12 24–40 24–40 OD OD

3+

Y

Y

S

Y

Y

2012

15

N

N

Middle East/Africa

3+

Y

Y

S

Y

Y

2012

15

N

N

Middle East/Africa

SAS SCANDINAVIAN AIRLINES SAS BUSINESS

A330-300 32 1-2-1 N/R N/R 180° Y N/A N/R N/R N/R N/R Y Y B Y Y 2016 N/R N/R N/R Europe

* Airline did not reply. Survey information was compiled with GT research.

20

* Airline did not reply. Survey information was compiled with GT research.

globaltravelerusa.com GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

Regions Flown

Green Certification

Chauffeur Service

Average Age of Aircraft

Date of Last Major Cabin Overhaul

Amenity Kits Included

Free WiFi in Lounges

Lounges Shared or Dedicated

Complimentary

WiFi on Board

Number of Other Video Programs

Number of News Channels

Number of Movies

Number of Audio Channels

Adapters Required

Power for Laptop

Recline

Seat Width

Seat Pitch

Layout

Number of Seats

Aircraft

FIRST AND BUSINESS CLASS

SINGAPORE AIRLINES FIRST CLASS 777-300ER 4 1-2-1 67" 35" 180° Y N Y Y B Y Y 2013 N/R N N/R Europe, North

1,000+ TOTAL

America, Pacific Rim BUSINESS CLASS 777-300ER 48 1-2-1 51" 28" 180° Y N Y Y B Y N 2013 N/R N N/R Europe, North

1,000+ TOTAL

America, Pacific Rim

A350 42 1-2-1 51" 28" 180° Y N Y Y B Y N N/A N/R N N/R Europe, North 1,000+ TOTAL

America, Pacific Rim

A350ULR 67 1-2-1 51" 28" 180° Y N Y Y B Y N N/A N/R N N/R Europe, North 1,000+ TOTAL

America, Pacific Rim

A380-03 78 1-2-1 51" 28" 180° Y N Y Y B Y N N/A N/R N N/R Europe, North 1,000+ TOTAL

America, Pacific Rim

A380 86 1-2-1 51" 28" 180° Y N Y Y B Y N N/A N/R N N/R Europe, North 1,000+ TOTAL

America, Pacific Rim

A380-03 6 1-1 N/A 21" 180° Y N Y Y B Y Y 2017 N/R N N/R Europe, North 1,000+ TOTAL

America, Pacific Rim

A380 12 1-2-1 81" 35.25" 180° Y N Y Y B Y Y 2017 N/R N N/R Europe, North 1,000+ TOTAL

America, Pacific Rim SOUTH AFRICAN AIRWAYS PREMIUM BUSINESS CLASS

A330-300 A340-600 A330-200

46 42 36

1-2-1 2-2-2 2-2-2

46" SG 73" 73"

23" 24" 24"

180° 180° 180°

Y Y Y

N N N

170+ 40+ 40+

100+ 100+ 100+

0 0 0

100 100 100+

N N N

N/A N/A N/A

B B B

Y Y Y

Y Y Y

2016 2006 2011

20 Months 15 N/R

N N N/R

Y Y N/R

Middle East/Africa Middle East/Africa Middle East/Africa

SWISS INTERNATIONAL AIR LINES SWISS FIRST A330-300 8 1-2-1 83" 22"

A340-300 8 1-2-1 83" 22"

777-300ER 8 1-2-1 83" 22" SWISS BUSINESS A340-300 47 1-2-1/2-2-1 45" SG 20.5

A330-300 45 1-2-1/2-2-1 45" SG 20.5"

777-300ER 62 1-2-1/2-2-1 45" SG 20.5"

TAP AIR PORTUGAL*

180° 180° 180° 180° 180° 180°

TAP EXECUTIVE A330-200 25 1-2-2/1-2-1 45" 22.3" 180° ANG

Y Y Y Y Y Y

N N N N N N

16 16 16 16 16 16

100 100 100 100 100 100

Y

N

12

100+

Y Y Y

N 8, 811 Albums N 8, 811 Albums N 8, 811 Albums

312 312 312

170 170 170 170 170 170

N/A N/A N/A N/A N/A N/A

Y IP Y N Y Y

Y (50 MB) D Y N/A D Y Y(50MB) D Y N/A D Y N D Y N D Y

3

81

Y

N

4 4 4

573 573 573

Y Y Y

Y Y Y

Y Y Y Y Y Y

2009 IP 2016 IP 2009 2016

7.8 14.7 1.8 14.7 7.8 1.8

Y Y Y N N N

N N N N N N

Europe Europe Europe Europe Europe Europe

D Y

Y

2017

13

N

N

Europe

D Y D Y D Y

Y Y Y

N/R N/R N/R

6.7 6.7 6.7

TURKISH AIRLINES* BUSINESS CLASS

777-300ER A330-300 A340

49 28 34

2-3-2 2-2-2 2-2-2

76" 76" 60"

22" 22" 20"

177° 177° 159°

Coming Soon N/R Coming Soon N/R Coming Soon N/R

Europe Europe Europe

UNITED AIRLINES* UNITED BUSINESSFIRST 747 52 2-4-2 76" EST 20" 180° Y N 21 60+ N/A 150+ Y N S Y Y 2009 21 V N Europe, North

America, Pacific Rim

757-200 16 2-2 76" EST 21" 180° Y N 21 60 N/A 150+ Y N S Y Y 2011 18 V N Europe, North America

757-200 P.S. 28 2-2 76" EST 21" 180° Y N 21 150 N/A 150+ Y N S Y N 2013 21 V N North America

767-300 26 2-2-2 76" EST 20" 180° Y N 21 60+ N/A 150+ V N S Y Y 2008 23 V N Europe, Latin America,

North America

767-300 30 2-1-2 75" EST 21" 180° Y N 21 150 N/A 150+ V N S Y Y 2012 16 V N Europe, Latin America,

North America

767-400 39 2-1-2 75" EST 21" 180° Y N 21 150 N/A 150+ Y N S Y Y 2012 14 V N Europe, Latin America,

North America

777-200 40 2-4-2 76" EST 20" 180° Y N 21 150 N/A 150+ Y N S Y N/R 2010 15 V N Europe, Latin America,

Middle East/Africa

North America, Pacific Rim

777-200 50 2-2-2 76" EST 23" 180° Y N 21 150 N/A 150+ Y N S Y Y 2010 14 V N Europe. Latin America,

Middle East/Africa,

North America, Pacific Rim

787-8 36 2-2-2 76" EST 22" 180° Y N 21 150 N/A 150+ V N S Y Y New 2 V N Europe, Latin America,

Middle East/Africa,

North America, Pacific Rim

787-9 48 2-2-2 78" EST 22" 180° Y N 21 150 N/A 150+ Y N S Y Y New 1 V N Pacific Rim UNITED POLARIS CLASS 767-300ER 30 1-1-1 78" 21" 180° Y N AVOD AVOD AVOD AVOD Y N D Y Y 2016/17 V N N/R Europe, Latin America,

Middle East/Africa,

North America, Pacific Rim

777-300ER 60 2-1-2 78" 23" 180° Y N AVOD AVOD AVOD AVOD Y N D Y Y 2016/17 V Y N/R Europe, Latin America,

Middle East/Africa,

North America, Pacific Rim

VIETNAM AIRLINES*

BUSINESS CLASS

777

25

2-3-2

59"

20"

150°

Y

Y

9

3–6

N/R

N/R

N

N/A

787-9

31

1-1-1

N/R

22"

180°

Y

Y

400

60

0

70+ Hrs.

Y

N

B

Y

Y

N/R

11.2

N

N

Pacific Rim

D Y

Y

2014

2

Y

Y

Europe

VIRGIN ATLANTIC* UPPER CLASS

VIRGIN AUSTRALIA*

777-300ER was33 2-3-2 with GT 77" research.

23" *INTERNATIONAL Airline did notBUSINESS reply. Survey information compiled

180° Y N 11, 300 CDs 54 1 151 N N/A S N/R Y 2009 N/R N/R N/R Pacific Rim

* Airline did not reply. Survey information was compiled with GT research.

GLOBAL TRAVELER’S CLASS ACT GUIDE 2018globaltravelerusa.com globaltravelerusa.com 21 21 GLOBAL TRAVELER’S CLASS ACT GUIDE 2017

GT tested

HAWAIIAN AIRLINES | FIRST CLASS

Honolulu (HNL)–Maui (OGG)

Reviewed by Carly Allen

On the Ground: I spent a few days in Honolulu on business and, like many travelers, extended my trip for a little R&R on the neighboring islands. This trip, I was heading to Maui for the first time. Honolulu Airport, the major hub for airlines into the islands, lies just 20 minutes from downtown Waikiki.

Hawaiian Airlines’ interisland connections allow travelers to experience every island easily, with more than 20 flights per day out of HNL for a convenient price. Check-in and TSA screening were busy but moved quickly, and I was headed to the Plumeria Lounge in the Interisland Terminal within 10 minutes.

The Plumeria Lounge is reserved for international businessand all first-class passengers and Pualani platinum members but is accessible to others for a modest fee. The Plumeria Lounge includes everything you could ask for in a business-class lounge: lots of seating; complimentary WiFi; a sleek, modern design; and aloha hospitality. Mai tais, local beers and juices are offered along with light snacks, which I enjoyed while taking care of last-minute emails before my weekend. My gate was just a short breezeway away from the lounge, and I headed there a few minutes before pre-boarding.

Pre-Flight: Boarding my midafternoon flight was quick, and our flight attendant for our first-class cabin was friendly and

22

attentive. We were offered guava juice, Champagne or mai tais before takeoff, along with macadamia nuts. We took off on time and started the short, 41-minute gate-to-gate hop to Maui.

In-Flight: The Boeing 717 is a perfect fit for the interisland hops, as it seats 128 passengers and is meant for high volume and lower altitudes. First class includes only eight seats with 37-inch pitch, comparable to a plush premium-economy seat with plenty of room. The actual flight time to Maui is only about 25 minutes and thus there was no meal service, but attendants quickly topped off refreshments. Since we never reached cruising altitude, the up-close views of the islands were a marvel to see from both sides of the aircraft. The captain asked passengers to keep the shades open and gave a guided tour as we flew over and around islands, volcanoes and other landmarks. Before we knew it, we were landing at Maui and swiftly disembarked.

OGG is still a tiny airport with a true island feel, but the infrastructure is growing to help passengers prepare before heading to either side of the island, including a Target and a Starbucks. The island has many beaches to explore, and the Road to Hana is a must for crossing the island, so I recommend renting a car for your trip. Hawaiian Airlines offers bundle packages for some extra savings.

globaltravelerusa.com GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

◆ Hawaiian Airlines’ interisland routes give passengers more than 70 options to all the islands, making it easier to hop around.

◆ Hawaiian Airlines’ flight attendants and gate agents embody the aloha spirit and are ready to help with any issues or offer ideas and advice on island hot spots.

◆ Hawaiian Airlines’ new firstclass, lie-flat seats and nonstop service from the United States mainland make it easier than ever to get to Hawai’i, especially from the East Coast.

Hawaiian Airlines hawaiianairlines.com

PHOTOS: © HAWAIIAN AIRLINES, © IVAN CHOLAKOV | DREAMSTIME

TOP TAKEAWAYS:

GT tested

SAUDI ARABIAN AIRLINES | FIRST SUITE

New York (JFK)–Riyadh (RUH)–Dubai (DXB)

Reviewed by Francis X. Gallagher On the Ground: Check-in at JFK was swift and professional; as I had no luggage to check, I was quickly on my way to security. The lines at Terminal 1 can get quite congested, and this was one of those days. Once through security, I changed over some cash and went to the Korean Air lounge, which Saudia uses for its passengers. The lounge is separated into two sections: business-class passengers on the right and first-class passengers on the left. I found the offerings a little on the light side, but the selection of sandwiches was quite delicious. It served only bourbon and no Scotch, which I found a little odd, but the wine choices were top-notch. In no time we were walking to the gate at the end of the terminal, and a gentleman who seemed familiar to me from my years of travel escorted us onto the aircraft in VIP style. My colleague was over the moon with the two separate entrances on the Boeing 777, preventing first- and business-class passengers from getting caught up in the rush of economy-class passengers.

PHOTOS: © SAUDI ARABIAN AIRLINES, © FRANCIS X. GALLAGHER

Pre-Flight: I was taken to the seat and was looking forward to my long flight for which I had mapped out a plan: work and enjoy the first-class service for about 30 percent of the time and then sleep during the remaining journey. Flight attendants distributed newspapers and magazines (though I brought a satchel of magazines to catch up on) and juices together with fine amenity kits complete with Salvatore Ferragamo-branded lotions, lip balms and other items. Everything required was in that tasteful kit. On the return flight, the kits were Porsche Design, a nice change.

Crewmembers also distributed pajamas and blankets with duvets along with the in-flight menu, which offered a nice selection of meals. They served Arabian coffee with the tastiest dates fresh from the Middle East. I hooked up the power for my computer and phone and settled in to work and enjoy the entertainment system and meal service. Takeoff went like clockwork, and we were taxiing down the runway and airborne to Saudi Arabia.

In-Flight: Once we were airborne, the friendly flight attendants began their first-class meal service, including a mixture of Arabian and European favorites. Whenever I fly first class, I choose the caviar to start — this sets first-class service apart, and Saudia was no disappointment. Passengers can choose from various soups and three entrées which included lamb shank, lobster Thermidor and chicken biryani. When in Rome, do as the Romans do, so I went directly for the lamb, tender and generous — I found it impossible to finish. The meal closed with a selection of fresh fruit (which I chose), assorted desserts and ice cream. (I admit I had some ice cream, too.)

I opened my laptop and powered through a great many emails. These were all teed up to send when I

TOP TAKEAWAYS:

arrived in Riyadh. Saudia offers WiFi, but as it was late, I figured holding them was the best option. While working I enjoyed some tea and watched a couple of movies. The screen is 23 inches wide and displays in HD, with many channels and programs to choose from.

Ready to sleep, I called the flight attendant to transform my first-class suite into my first-class bed. She reclined the seat fully flat, covered the seat with a mattress cover and laid out the duvet and pillows. I was in a happy place and went right to bed. The sliding doors shut; I did not wake until breakfast was served. Truly a restful flight, which I needed for our full week in the Middle East.

Connections were a breeze at Riyadh, where the lounge is spacious and comfortable. We were treated like VIPs during transfer, a benefit of the first-class service. Our departure to Dubai was on the same aircraft a few hours later, and in Dubai we were met by Bander A. Alfowzan, Saudia’s manager of operations – U.A.E. and Oman, based at Dubai Airport.

Bander continued our first-class service and walked us through security to our waiting car.

GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

◆ The key to the comfort and sleepability is the 100 percent cotton mattress pad, which allows the seat to breathe and keeps the bedding from getting too hot as you sleep. ◆ I left my computer charger on the Riyadh– Dubai flight. Bander received a call, and the charger was brought to me. We laughed, and I said this was a test of the fine Saudia service! ◆ Best in-flight dates and Arabian coffee, hands down!

SAUDI ARABIAN AIRLINES saudia.com

globaltravelerusa.com

23

GT tested

ASIANA AIRLINES | BUSINESS SMARTIUM CLASS

Seoul (ICN)–New York (JFK)

Reviewed by Francis X. Gallagher

Pre-Flight: The flight team greeted passengers and offered reading material — newspapers and, of course, Global Traveler (other copies were proudly housed in business class). They hung up my sport coat and offered a pre-flight drink, Laurent Perrier Brut Champagne, along with warm nuts. Amenity kits branded with L’Occitane products included a nice selection of all the amenities one desires on a flight, including a toothbrush and toothpaste, ear plugs, eye mask and lotions. The huge onboard bathrooms, a signature of the A380, also offer a fine selection of lotions and sprays. Takeoff was on time and smooth, another A380 signature.

24

globaltravelerusa.com GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

In-Flight: The first thing I do to get organized is to plug in all my electronics, simple on the Asiana Business Smartium Class seat. A briefcase fits under the footrest for takeoff, which I find important. The tray tables are easy to put into place and to pivot when you want to exit your seat for the restroom. Electronic controls are easy to use, and audio and video options are plentiful.

Once the menus were distributed and I was served a Chivas Regal on the rocks, I set my plan for the 12-hour flight: Watch a movie or two, work and have dinner, then sleep as much as I could on the flat-bed seat. My business-class section was located at the front on the A380 on the upper level in a 1/2/1 configuration. I was located on the left in a single window seat. The TV screen was large enough for viewing, and I enjoyed several movies and caught up with some work and writing.

Passengers in business class can choose the traditional Western menu, which included beef tenderloin or codfish with starters of lobster and other canapés. I chose the Korean menu with bibimbap, a traditional meal of rice, vegetables and meat served with Gochujang red pepper paste. Cheese and fruit as well as dessert followed the meal, with Port wine to finish. After my meal, I took full advantage of the comfortable seat and slept until it was time for a light breakfast before landing.

Asiana Airlines has always had wonderful service, and its flight attendants are known as the best in the world (as per our GT Tested Reader Survey). Add the A380-800 Business Smartium seat, and it is a traveler’s dream come true. If you think business class is superb, I encourage you to also try Asiana’s first-class suite.

TOP TAKEAWAYS: ◆ Asiana flight attendants always smile and make passengers feel welcome. ◆ A380 bathrooms are larger than those in many homes. ◆ Traditional bibimbap helps you connect with Korean culture.

ASIANA AIRLINES flyasiana.com

PHOTOS: © ASIANA AIRLINES

On the Ground: The Signel Seoul concierge was kind to arrange a car for my transfer to Incheon Airport. As my flight was at a tricky time, close to 10 a.m., a driver and early departure were recommended. At Incheon I checked in at Asiana Airlines’ business-class desk and was swiftly taken care of. I was anticipating my first flight on Asiana’s Airbus A380-800 in its business-class service, as previously I flew its first-class product. I went through security without issues and decided to buy some of the award-winning Johnnie Walker Blue GT readers voted Favorite Liquor Brand in our annual Leisure Lifestyle Awards. (See the 2018 Leisure Lifestyle Edition.)

I have been to the Asiana first- and business-class lounges many times; they are well-run and staffed by friendly employees. At Incheon the business-class lounge offered an array of hot food, scrambled eggs made to order and salads as well as plenty of drinks. Each seat had sufficient electrical outlets, and the WiFi operated properly. At boarding time I walked to the gate and boarded with the business-class passengers. The A380 is a huge plane, but it never felt crowded and there were no delays in boarding or disembarking.

CONNECTING YOU TO THE WORLD Airlines at Chicago’s airports offer more than 250 nonstop destinations worldwide.

World class airports with best in class amenities.

VISIT www.flychicago.com

@fly2ohare @fly2midway

@flyohare @flymidway

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/flychicago

Premium Economy Airlines bridge the comfort gap between economy and business classes. BY HARRIET BASKAS COMFORT ZONE:

Singapore Airlines' premium-economy seating PHOTO: © SINGAPORE AIRLINES

26

DESPITE CONCERNS OVER RISING fuel costs, in June 2018 the International Air Transport Association forecast $33.8 billion in global airline profits for the year.

Income from top-drawer fares charged for seats in the premium (first- and business-class) cabins will help airlines reach that target, but so, too, will cash generated from the growing popularity and wide range of offerings in existing, new and soonto-be-rolled-out premium economy cabins.

“Premium economy is not a new product, but it seems to have hit a real stride in the last few years,” said Jason Rabinowitz, director of airline research, Routehappy, an online flight-shopping site which provides comprehensive flight amenity data.

More airlines phase out first-class cabins and compete by upping the ante on seats and service in the business-class cabin. At the same time, many airlines increase the density in the economy-

globaltravelerusa.com GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

class cabin. “There’s an increasingly wide gap between economy and business,” said Rabinowitz. “Premium economy creates a middle ground between the two very different experiences, typically at a price point that is right down the middle.”

Premium economy is a smart way to bridge what has been dubbed the “comfort canyon” between business and economy travel, especially on long-haul flights, noted Raymond Kollau, founder and trend analyst, Airlinetrends.com. “For those passengers whose corporate travel policies don’t allow them to fly business, or for leisure passengers looking for more comfort, premium economy is a good value-for-money proposition. Business travelers, for example, can opt to travel in premium economy on a day flight when they will be mainly working but fly in business on an overnight flight and get a good rest.”

Currently no fewer than 40 airlines worldwide offer some

version of the premium-economy product first introduced

by EVA Air and Virgin Atlantic in the early 1990s. The perks differ from carrier to carrier but could include anything (or everything) from early boarding, extra baggage allowances, pre-flight drinks, amenity kits and upgraded drink and meal service to pre-flight lounge access and roomy seats with plenty of space to stretch your legs and recline.

Most airlines offering long-haul routes now offer a premium-economy product, with the big three United States airlines — American Airlines, Delta Air Lines and United Airlines — joining the trend with their own versions in the last year or two. “The premium-economy trend is real and shows no sign of slowing down,” noted Rabinowitz. “Several smaller airlines have also recently began [sic] installing premium economy cabins, such as EL AL and Air Mauritius.”

Iberia Airlines and Austrian Airlines are among the European airlines that recently rolled out premium-economy products, with Austrian Airlines now offering the product on its six Boeing 767 and five Boeing 777 aircraft.

Qantas Airways debuted its next-generation premiumeconomy seats on its new Boeing 787-9 Dreamliner, which

now operates on the Los Angeles (LAX)–Melbourne (MEL), Melbourne–Perth (PER) and Perth–London (LHR) routes. The seats — 10 percent wider than the previous models with increased recline, a footrest, an ergonomically designed headrest, special pillow and five storage compart-

PERSONAL SPACE:

Qantas' Boeing 787-9 Dreamliner premium-economy seating (top), and Iberia's premium economy (bottom) PHOTOS: © QANTAS, © IBERIA

GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

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27

NEW CLASS:

Delta Air Lines' Premium Select cabins PHOTO: © DELTA

28

ments — are due to be installed on the carrier’s fleet of 12 Airbus A380s as well.

United Airlines’ new premium-economy seats first appeared on one of the carrier’s retrofitted Boeing 777-200ERs in June 2018 and are slated to be installed as part of the Premium Plus cabins on the airline’s Boeing 767-300ERs, 777-200s, 777-300ERs and 787-10s.

“I was very impressed with it as a nice alternative between the high touch, high cost of Polaris business class and the drudgery of 10-across economy class seating in the back of [United’s] 777-200s,” said Chris McGinnis, editor of TravelSkills on SFGate. McGinnis was one of the first to get a good look at United’s new Premium Plus cabin and the wider seats that offer more legroom, a leg rest extension and a larger seatback monitor.

The new seats will be sold as Economy Plus until United officially launches the complete Premium Plus cabin late in 2018 or early 2019.

When launched, the Premium Plus cabin will offer passengers larger seats, upgraded dining, free alcoholic drinks, a Saks Fifth Avenue blanket and pillow, an amenity kit and other treats.

Looking ahead, in a July 2018 earnings call, Delta Air Lines president Glen Hauenstein said the Atlanta-based carrier plans to have all its international widebodies equipped with Premium Select (premium economy) cabins by 2021. The airline first introduced these seats on an Airbus A350 in October 2017.

This month, when Singapore Airlines launches what will be the world’s longest commercial flights — approximately 9,000 nautical miles and almost 19 hours flying time between Newark Liberty

globaltravelerusa.com GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

International Airport and Singapore Changi — its new Airbus A350-900ULR (ultra-long range) aircraft will have no economy cabin.

Instead, the aircraft will be configured with 67 business-class seats and 94 new-model premium-economy seats.

“When the flight was last operated by the Airbus A340-500 [in 2013], it featured business class seats exclusively,” said Rabinowitz. “Singapore’s premium-economy offering has evolved enough over the years that it can now provide the comfort passengers need on a nearly day-long flight.”

Canadian low-cost carrier WestJet will get its first Boeing 787 Dreamliner in early 2019. In addition to a business-class cabin, the aircraft will have a separate premium-economy cabin with wider seats, extra legroom, in-seat power, 13-inch touchscreen entertainment and upgraded menu offerings, as well as a social area with a self-serve bar with complimentary snacks and refreshments.

Emirates will be the first major Gulf-based airline to join the premiumeconomy bandwagon, with the Dubai-based carrier set to launch a premium economy class on its Airbus A380; the first six will be delivered in 2020.

The carrier released few confirmed details about what a premium economy-class seat and cabin on Emirates might entail. Whatever Emirates comes up with, it surely will be bespoke and set the tone for other carriers in its class and its region.

“The Middle East is a region where premium-economy products have not yet become popular,” said Rabinowitz. “Emirates is a sizable enough airline to change regional expectations, so I would expect its local competitors to follow suit.”

Recline

Date Cabin Was Introduce

Seat Width

2-4-2

38"

19.2"

135°

AK, B, S

Y

G, M, MU, N, SMS, TV, VS, WiFi

2013

AEROMEXICO AM PLUS

737-700 737-800 787-8 787-9 737-MAX

18 18 27 27 18

2-2 2-2 3-3-3 3-3-3 3-3

34" 34" 38" 36" 33"

17" 17" 17.2" 17.2" 17"

N/R N/R N/R N/R N/R

AB, AK AB, AK AB, AK AB, AK B, BW, HP

Y Y Y Y Y

M, MU, N, TV, WiFi M, MU, N, TV, WiFi M, MU, N, TV, WiFi M, MU, N, TV, WiFi AVOD, WiFi

N/R N/R N/R N/R 2018

AIR CANADA PREMIUM ECONOMY

777-300ER 777-200LR 787-9 787-8 A330 737MAX

24 24 21 21 21 16

2-4-2 2-4-2 2-3-2 2-3-2 2-3-2 2-2

37–38" 37" 38" 38" 38" 38"

20" 20" 19" 19" 18" 21"

N/R N/R N/R N/R N/R N/R

AB, AK, HP, P AB, AK, HP, P AB, AK, HP, P AB, AK, HP, P AB, AK, HP, P AK, HP, P

Y Y Y Y Y Y

G, M, MU, N, TV, WiFi G, M, MU, N, TV, WiFi G, M, MU, N, TV, WiFi G, M, MU, N, TV, WiFi G, M, MU, N, TV, WiFi G, M, MU, N, TV, WiFi

2013 2016 2015 2014 2017 2017

AIR CHINA* PREMIUM ECONOMY

A330-300 777-200

16 63

2-4-2 2-5-2

36–37" 36–37"

18" 18"

N/R N/R

PO PO

Y Y

AVOD, MU, VS AVOD, MU, VS, WiFi

N/R N/R

AIR FRANCE PREMIUM ECONOMY

777-200

21–38

2-3-2/2-4-2

N/R

19"

123°

AK, B, BA, HP, P, PO

Y

M, MU, RL, TV, VS

2009

AIR NEW ZEALAND* PREMIUM ECONOMY

777-300 777-200 787-9 V2

54 40 33

2-4-2 2-4-2 2-3-2

41–42" 42" 41–42"

19.3" 19.3" 19.3"

N/R N/R N/R

AK, P AK, P, PO AK, P, PO

Y Y Y

1,800 Hrs. of Content, G, M, TV, VS 1,800 Hrs. 1,800 Hrs. of Content, G, M, TV, VS

2014 2014 2014

ALITALIA PREMIUM ECONOMY

A330 777

17 24

2-3-2 2-4-2

38" 37–38"

20.44" 19.5"

120° 120°

AB, AK, BA, P AB, AK, BA, P

Y Y

G, M, VS, WiFi G, M, VS, WiFi

2010 2010

Food Service

Entertainment

Layout

48

Amenities

Number of Seats

777-300ER

Seat Pitch

Aircraft Type

AEROFLOT COMFORT CLASS

PREMIUM ECONOMY CLASS

ALL NIPPON AIRWAYS* PREMIUM ECONOMY 777-300ER 24 2-4-2 38" 19.3" 114.5° AB, AK, B, BW, HP, NP, PO, RL, S Y

787 21 2-3-2 38" 19.3" 114.5° AB, AK, B, BW, HP, NP, PO, RL, S Y

AMERICAN AIRLINES MAIN CABIN EXTRA 777-200 Retrofit 45 3-3-3 36" Center/

35" Outboard

787-8 48 3-3-3 36"

A321T (Transcon) 36 3-3 35"

777-300ER 30 3-3-3 36" PREMIUM ECONOMY 787-9 21 2-3-2 38"

777-200 24 2-4-2 38"

777-300 28 2-4-2 38"

787-8 28 2-3-2 38"

A330-200 21 2-3-2 38"

18.1"

104°

N/R

17.2" 104° N/R 17.7" 104° N/R 18" 104° N/R 19" 104° AB, AK, B, HP, P, PO, USB 18.5" 130° AK, B, HP 18.5 135° AK, B, S, HP 19" 130° AK, B, HP 18.5" 130° AK, B, HP

AVOD, G, M, MU, VS, N/R WiFi, 380+ AVOD Channels AVOD, G, M, MU, NP, VS, WiFi, 380+ AVOD Channels N/R

N N N N Y Y Y Y Y

N/R

2015

N/R N/R M, MU, TV G, M, MU, TV, VS, WiFi VS VS VS VS

2015 2013 2012 2016 2017 2018 2018 2017

ASIANA AIRLINES* ECONOMY SMARTIUM

A350

36

3-3-3

36"

18"

122°

AK, S

Y

M, MU, N

2017

AUSTRIAN AIRLINES PREMIUM ECONOMY

777-200ER 767-300ER

24 18

2-4-2 2-2-2

38" 38"

18" 18"

40° 40°

AK, HT AK, HT

Y Y

AVOD, HP, MU, VS AVOD, HP, MU, VS

N/R N/R

* Airline did not reply. Survey information was compiled with GT research.

KEY AB AK AVOD B BA BW

Alcoholic beverages Amenity kits Audio/visual on demand Bedding (blanket, pillow or both) Additional baggage allowance Bottled water

CP Continuous programming CS Coffee service EST Estimated G Games HP Headphones HT Hot Towel LP Learning programs

M MU N NP N/R P PO

Movies Music News programming Newspaper No response Priority access Power and/or USB outlets

RL Reading light RM Reading material S Slippers SMS Messaging TV Television VS Personal video screen WiFi Onboard internet

GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

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29

Food Service

Date Cabin Was Introduced

Amenities

Entertainment

Recline

Up to 55 Up to 55 Up to 55

2-3-2 2-3-2 2-3-2

38" 38" 38"

18.5" 18.5" 18.5"

N/R N/R N/R

AB, AK, BA, NP, P, PO AB, AK, BA, NP, P, PO AB, AK, BA, NP, P, PO

Y Y Y

M, TV, VS M, TV, VS M, TV, VS

2000 2000 2000

BRUSSELS AIRLINES ECONOMY PRIVILEGE

A330-200

39

2-4-2

34"

18"

110°

AB, AK, HP

Y

AVOD, G, RM

2016

CATHAY PACIFIC AIRWAYS PREMIUM ECONOMY

A350-900 A350-1000 777-300ER

28 32 34/32

2-4-2 2-4-2 2-4-2

40" 40" 38"

18.5" 18.5" 19.3"

N/R N/R N/R

AK, S AK, S AK, S

Y Y Y

AVOD, G, MU AVOD, G, MU AVOD, G, MU

2017 2017 2011

Seat Pitch

A380 787-8 787-9

BRITISH AIRWAYS WORLD TRAVELLER PLUS

Layout

Seat Width

Number of Seats

Aircraft Type

PREMIUM ECONOMY CLASS

CHINA AIRLINES* PREMIUM ECONOMY 777-300ER 62 2-4-2 39" 19" 118°

A350-900 31 2-3-2 39" 20" 129°

AB, AK, BA, BW, CS, HP, NP, P, Y PO, S, RL, RM AB, AK, BA, BW, CS, HP, NP, Y P, PO, S, RL, RM

AVOD, Chat, CP, G, M, MU, N, TV, VS, WiFi AVOD, Chat, CP, G, M, MU, N, TV, VS, WiFi

2014 2014

CHINA SOUTHERN AIRLINES PREMIUM ECONOMY

777-300ER A330

44 44

2-4-2 2-4-2

38" 38"

19.2" 19.2"

123° 123°

B, HP, P, PO, USB B, HP, P, PO, USB

Y Y

AVOD, VS AVOD, VS

N/R N/R

CONDOR* PREMIUM ECONOMY

767-300ER

35

2-3-2

36"

17"

N/R

PO, WiFi

Y

AVOD, MU

N/R

717 MD-88 MD-90 A319 A319-Retrofit A320 A320-Retrofit A321 737-700 737-800 737-900ER 757-200 757-300 767-300 CRJ-700 CRJ-900 E170 E175 757-200ER – 75S 767-300ER – 76T 767-300ER – 76L 767-300ER – 76Z 767-400ER 747-400 777-200ER 777-200LR A330-200 A330-300

20 25 25 18 18 18 18 29 18 18 21 29 32 35 16 12 12 12 44 29 32 29 28 42 36 36 32 40

2-3 3-2 2-3 3-3 3-3 3-3 3-3 3-3 3-3 3-3 3-3 3-3 3-3 2-3-2 2-2 2-2 2-2 2-2 3-3 2-3-2 2-3-2 2-3-2 2-3-2 3-4-3 3-3-3 3-3-3 2-4-2 2-4-2

34" 34" 34" 34" 34" 34" 34" 34" 34" 34" 34" 34" 34" 34" 34" 34" 34" 34" 35" 35" 35" 35" 35" 35" 35" 35" 35" 35"

18.1" 18.1" 18.1" 18.1" 18.1" 18.1" 18.1" 18.1" 17.2" 17.2" 17.2" 17.2" 17.2" 17.9" 17.3" 17.3" 18.25" 18.25" 17.9" 17.9" 17.9" 17.9" 17.9" 17.9" 18.5" 18.5" 18" 18"

115–117° 115–117° 115–117° 115–117° 115–117° 115–117° 115–117° 115–117° 115–117° 115–117° 115–117° 115–117° 115–117° 115–117° 120° 120° 120° 120° 130–140° 130–140° 130–140° 130–140° 130–140° 130–140° 130–140° 130–140° 130–140° 130–140°

AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, CS, P, PO, RL AB, AK, B, BA, CS, P, PO, RL AB, AK, B, BA, CS, P, PO, RL AB, AK, B, BA, CS, P, PO, RL AB, AK, B, BA, CS, P, PO, RL AB, AK, B, BA, CS, P, PO, RL AB, AK, B, BA, CS, P, PO, RL AB, AK, B, BA, CS, P, PO, RL AB, AK, B, BA, CS, P, PO, RL AB, AK, B, BA, CS, P, PO, RL AB, AK, B, BA, CS, P, PO, RL

Snack Service Snack Service Snack Service Snack Service Snack Service Snack Service Snack Service Snack Service Snack Service Snack Service Snack Service Snack Service Snack Service Snack Service Y Snack Service Snack Service Snack Service Y Y Y Y Y Y Y Y Y Y

M (Streaming), WiFi M (Streaming), WiFi M (Streaming), WiFi M (Streaming), WiFi AVOD, G, LP, M, MU, N, VS, WiFi M (Streaming), WiFi M (Streaming), WiFi AVOD, G, LP, M, MU, N, VS, WiFi AVOD, G, LP, M, MU, N, VS, WiFi AVOD, G, LP, M, MU, N, VS, WiFi AVOD, G, LP, M, MU, N, VS, WiFi AVOD, G, LP, M, MU, N, VS, WiFi AVOD, G, LP, M, MU, N, VS, WiFi AVOD, G, LP, M, MU, N, VS, WiFi M (Streaming), WiFi M (Streaming), WiFi M (Streaming), WiFi M (Streaming), WiFi AVOD, G, HP, LP, M, MU, VS, WiFi AVOD, G, HP, LP, M, MU, VS, WiFi AVOD, G, HP, LP, M, MU, VS, WiFi AVOD, G, HP, LP, M, MU, VS, WiFi AVOD, G, HP, LP, M, MU, VS, WiFi AVOD, G, HP, LP, M, MU, VS, WiFi AVOD, G, HP, LP, M, MU, VS, WiFi AVOD, G, HP, LP, M, MU, VS, WiFi AVOD, G, HP, LP, M, MU, VS, WiFi AVOD, G, HP, LP, M, MU, VS, WiFi

2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2010 2010 2010 2010 2010 2010 2010 2010 2010 2010

A330-300 A340-300

56 76

2-4-2 2-4-2

35" 35"

19.7" 19.7"

N/R N/R

AB, AK AB, AK

Y Y

G, MU, TV G, M, MU, TV

2014 2014

DELTA AIR LINES* DOMESTIC COMFORT+

INTERNATIONAL COMFORT+

EDELWEISS ECONOMY MAX

EL AL ISRAEL AIRLINES PREMIUM CLASS

787

28

2-3-2

38"

19"

N/R

AB, AK, BW

Y

AVOD, MU, N, RM

2017

EUROWINGS BEST

A330-200 A330-300 A340-300

21 21 21

2-3-2 2-3-2 2-3-2

45" 38" 38"

17.4" 17.4" 17.4"

130° 130° 130°

AB, AK, B, BW, HP, PO AB, AK, B, BW, HP, PO AB, AK, B, BW, HP, PO

Y Y Y

G, M, MU, SMS, TV, VS, WiFi G, M, MU, SMS, TV, VS, WiFi G, M, MU, SMS, TV, VS, WiFi

2015 2015 2015

EVA AIR* ELITE CLASS

777-300ER

56–64

2-4-2

38"

18.5–19.5"

128°

AB, AK, B, BA, CS, HP, P, PO, RL, RM, S

Y

AVOD, G, M, MU, SMS, TV, VS, WiFi

1992

FINNAIR* ECONOMY COMFORT

A330-300

40

2-4-2

34–36"

18"

112°

AK, HP, NP, P, RM

Y

G, M, MU, TV, VS, WiFi

2015

A330

68

2-4-2

36"

18"

105°

AK, P, PO

Y

M, TV

2014

HAWAIIAN AIRLINES* EXTRA COMFORT

* Airline did not reply. Survey information was compiled with GT research.

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Seat Width

Recline

Amenities

Food Service

Date Cabin Was Introduced

Seat Pitch

Entertainment

Layout

Number of Seats

Aircraft Type

PREMIUM ECONOMY CLASS

A330-300 A340-600 A350-900

21 23 24

2-3-2 2-3-2 2-3-2

37" 37" 37"

19" 19" 19"

N/R N/R N/R

AB, AK, B, BA, HP, P, RM AB, AK, B, BA, HP, P, RM AB, AK, B, BA, HP, P, RM

Y Y Y

G, M, MU, TV, VS, WiFi G, M, MU, TV, VS, WiFi G, M, MU, TV, VS, WiFi

2017 2017 2018

757-200 757-300 767-300

22 22 18

2-2 2-2 2-2-2

33" 33" 33"

17" 17" 17"

99.2° 99.2° 99.2°

AK, B, HP, Lounge Access, P, PO AK, B, HP, Lounge Access, P, PO AK, B, HP, Lounge Access, P, PO

Y Y Y

M, MU, TV, WiFi M, MU, TV, WiFi M, MU, TV, WiFi

2008 2008 2008

787-8 777-300ER

35 40

2-3-2 2-4-2

42" 42"

19" 19"

N/R N/R

AK, Lounge Access AK, Lounge Access

Y Y

G, M, MU G, M, MU

2007 2007

KLM ECONOMY COMFORT

747 777

34 34

3-3-3 3-3-3

55" 55"

17.5" 17.5"

N/R N/R

NP, P, PO, RM NP, P, PO, RM

Y Y

VS, 100 Hrs. VS, 100 Hrs.

2009 2009

LATAM AIRLINES PREMIUM ECONOMY

A320 A319

12 12

3-3 3-3

34" 34"

19" 19"

N/R N/R

AK, HP AK, HP

Y N/R

G, MU G, MU

N/R N/R

787

21

2-3-2

38"

21"

N/R

AB, AK, RM

Y

G, M, MU, TV, VS

2013

A330-300 A340-600 A380 747-400 747-800

21 32 52 32 32

2-3-2 2-3-2 2-4-2 2-4-2 2-4-2

38" 38" 38" 38" 38"

18–19" 18–19" 18–19" 18–19" 18–19"

130° 130° 130° 130° 130°

AK, BA, BW, RM AK, BA, BW, RM AK, BA, BW, RM AK, BA, BW, RM AK, BA, BW, RM

Y Y Y Y Y

M, MU, TV, VS M, MU, TV, VS M, MU, TV, VS M, MU, TV, VS M, MU, TV, VS

2014 2014 2014 2014 2014

787-9

35

2-3-2

46"

19"

150°

AB, B, BA

Y

M, MU, N, TV, VS, WiFi

2013

IBERIA PREMIUM ECONOMY CLASS

ICELANDAIR* ECONOMY COMFORT

JAPAN AIRLINES JAL PREMIUM ECONOMY

LOT POLISH AIRLINES* LOT PREMIUM ECONOMY LUFTHANSA PREMIUM ECONOMY

NORWEGIAN AIR SHUTTLE PREMIUM

PHILIPPINE AIRLINES* PREMIUM ECONOMY A330-343 27 3-3-3 34" 15.97–16.2" N/R AB, B, CS, NP, RL, P Y

QANTAS* PREMIUM ECONOMY

M, MU, SMS, WiFi, Wireless Entertainment

2013

A380

35

2-3-2

38–42"

19.5"

105° EST

AB, AK, B, BW, CS, HP

Y

AVOD, G, LP, M, MU, N, SMS, TV, VS

2008

SAS SCANDINAVIAN AIRLINES SAS PLUS

A330-300

56

2-3-2

38"

N/R

N/R

PO

Y

AVOD, VS, WiFi

2002

SINGAPORE AIRLINES PREMIUM ECONOMY

A350 A350ULR 777-300ER A380 A380-03

24 94 28 36 44

2-4-2 2-4-2 2-4-2 2-4-2 2-4-2

38" 38" 38" 38" 38"

19" 19" 19" 19.5" 19.5"

125° 125° 125° 125° 125°

AB, AK, B, BW, CS, HT, P, PO, RL, RM AB, AK, B, BW, CS, HT, P, PO, RL, RM AB, AK, B, BW, CS, HT, P, PO, RL, RM AB, AK, B, BW, CS, HP, P, PO, RL, RM AB, AK, B, BW, CS, HP, P, PO, RL, RM

Y Y Y Y Y

AVOD, CP, G, HP, LP, M, MU, VS, WIFI AVOD, CP, G, HP, LP, M, MU, VS, WIFI AVOD, CP, G, HP, LP, M, MU, VS, WIFI AVOD, G, LP, M, MU, VS, WiFi AVOD, G, LP, M, MU, VS, WiFi

2016 2018 2015 2017 2015

TAP AIR PORTUGAL* TAP ECONOMY XTRA

A330-200

56

2-4-2

34"

17.72"

103°

N/A

Y

AVOD

2017

THOMAS COOK AIRLINES* PREMIUM ECONOMY

A330-200

49

2-3-2

35"

19.7"

N/R

N/R

Y

AVOD, VS, MU

N/R

35–37" 34–35" 34–35"

17–17.3" 17.3–18" 18–18.3"

N/R N/R N/R

AB**, B, BW, CS, HP, PO, RL, RM AB, B, BW, CS, HP, PO, RL, RM AB**, B, BW, CS, HP, PO, RL, RM

Y Y Y

AVOD, WiFi AVOD, WiFi AVOD, WiFi

35" 35" 34" 35" 34–37"

17.3" 17.3" 17.7" 17.7" 17.2–17.3"

N/R N/R N/R N/R N/R

AB, B, BW, CS, HP, PO, RL, RM AB**, B, BW, CS, HP, PO, RL, RM AB (Purchase), CS, HP, RL, RM AB (Purchase), CS, HP, RL, RM AB (Purchase), CS, HP, PO (Some), RL, RM

Y Y N N N

AVOD, WiFi AVOD, WiFi Personal Device Entertainment, WiFi Personal Device Entertainment, WiFi DirecTV or Personal Video, WiFi

2012 2014 1999 1999 2012

UNITED AIRLINES* UNITED ECONOMY PLUS 757 42–55 3-3

767 49–71 2-3-2

777 72–113 3-3-3/ 2-5-2

787-8 70 3-3-3

787-9 88 3-3-3

A319 42 3-3

A320 42 3-3

737 18–54 3-3 VIETNAM AIRLINES* PREMIUM ECONOMY

1999 1999 1999

777-300ER

54

3-3-3

38"

N/R

N/R

AB, CS

Y

N/R

N/R

VIRGIN ATLANTIC* PREMIUM ECONOMY

787-9

35

2-3-2

38"

21"

106°

AB, NP, P, PO

Y

400 Hrs., M, MU, TV, VS, WiFi

1992

VIRGIN AUSTRALIA* PREMIUM ECONOMY

777-300ER

40

2-4-2

38"

19.5"

N/R

AB, AK, B, BW, CS, HP, NP, PO, RL, RM

Y

AVOD, CP, G, M, MU, VS

2009

WOW AIR WOW PREMIUM A320 4 N/R 37" N/R N/R N/R Y N 2018

A321 8 N/R 37" N/R N/R N/R Y N 2018

A330 21 N/R 37" N/R N/R N/R Y N 2018

* Airline did not reply. Survey information was compiled with GT research.

** For purchase only on certain routes.

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F LY N O N -S TO P F R O M N YC- N B O

WAKE UP IN NAIROBI READY TO TAKE ON AFRICA

If you’ve got business in Africa, Kenya Airways offers one of the fastest non-stop flights via Nairobi, Kenya so you don’t have to worry about missing out on any opportunity.

kenya-airways.com

For further information, please call our toll free number 1 866 536 9224, book with your preferred travel agent or book online at www.kenya-airways.com

Coming and Going Take an inside look at the airports providing the most enjoyable transit experience. BY JACK GUY SPENDING TIME IN TRANSIT has long filled air passengers with dread, especially business travelers who have places to go and people to see. Whether you have an important deal to finalize or you just want to get home and spend time with your family, airports can feel like the last place you want to be. That said, the layover experience is changing as airports become more comfortable, more entertaining and less stressful, thanks to thoughtful design and modern amenities that mean you won’t just stare at the departures board as the minutes drag by.

We’ve all done it. Rushing through a poorly signposted terminal, waiting in interminable lines or struggling to find more

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than a tired old sandwich to eat, it’s easy to fantasize about your dream airport where everything works just so. Whether you want good dining options, somewhere to take a nap or speedy connections between domestic and international flights, everyone has different priorities. For business travelers, it’s often lounges or fast WiFi so they can get some work done or recharge batteries.

Some of the best transit airports in the world now pack in so many of these amenities that some people actually

MARKETPLACE:

Munich Airport's Market Square with Lenbach Bar (top) and Schuhbecks Viktualienmarkt (bottom) PHOTOS: © MUNICH AIRPORT

BUSY HUB:

Hong Kong International Airport's Arrival Hall (top) and shopping (bottom)

book flights with the aim of spending time there.

Munich Airport offers so much, locals have been known to visit even when they’re not flying. If that sounds unlikely, read on to find out more about the best transit airports in the world and how they change the flying experience.

Deciding on the best of anything always ignites debate. One person might be enamored by the great shopping opportunities so they don’t arrive home without any gifts, while others may really appreciate private nap booths where they can rest their head for a few hours between flights. Instead of relying on individual recommendations, it’s best to look at the results of consumer surveys such as the World Airport Survey by Skytrax, an organization that advises the air transport industry on quality and customer experiences. The 2018 edition draws on 13.73 million responses from passengers of 100 different nationalities, and the results make for interesting reading.

Of the top 10 best transit airports, East Asia

PHOTOS: © YIU TUNG LEE | DREAMSTIME.COM, © PINDIYATH100 | DREAMSTIME.COM

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TIME OUT:

Changi Airport Snooze Lounge (top), and Crowne Plaza Changi Airport Singapore PHOTOS: © TEA | DREAMSTIME .COM, © CROWNE PLAZA CHANGI AIRPORT SINGAPORE

f the Six o st 10 be it trans rts airpo are in Asia, t s a E one with n h rt in No . ica Amer

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dominates with six entries. No. 1 is Hong Kong International Airport, a busy regional hub serving as a gateway for destinations in mainland China.

If you’re doing business with the world’s secondlargest economy, you might well find yourself flying through here. If you’ve got time to kill, you can play a round on one of the golf simulators or shoot your way around the Sky City Nine Eagles course next to the terminals. Those who need to get things done can use the excellent facilities at the Airport World Trade Centre next to Terminal 2 and then reward themselves with great duty-free shopping from brands such as Balenciaga, Chanel and Dunhill.

Next up is Singapore Changi Airport, winner of more than 400 airport awards. Alongside topnotch shopping and dining, Changi is also home to a Crowne Plaza recently named best airport hotel in the world by Skytrax. If you’re not staying overnight, take a free tour of the city or enjoy a dip in the rooftop pool with a four-story waterslide. To relax, head to the butterfly and orchid gardens or settle into one of the snooze lounges.

It’s so good, you won’t want to leave.

In South Korea, Seoul’s Incheon Airport also offers free city tours as well as a Korean Culture Museum and a Korean Cultural Experience where you can get to know something of the country if you’ve been too busy on your trip. Free showers and WiFi mean you can freshen up and work, if need be, or take a spin around the skating rink to get your body moving before your next flight.

The first European entry is Munich Airport, briefly mentioned before. Surf a stationary wave in summer or pick up some presents at the Christmas market in December, and try one of the eight specialty beers produced at the on-site Airbräu brewery boasting a 600-seat beer garden. With more than 50 restaurants, you’ll have a hard time choosing what you want to eat.

Back in Asia, Taiwan Taoyuan Airport is famous for its themed lounges and free city tours. Relax in one of several lounges after you’ve got some work done in the on-site library. Farther west, Doha’s Hamad International Airport, an increasingly common transit airport, proves hugely impressive both in terms of architecture and facilities, while Tokyo Haneda now earns high regard thanks to a renovation program in advance of the 2020 Olympic Games.

Amsterdam Airport Schiphol features the free Rijksmuseum Amsterdam Museum, art exhibitions and a huge library, while voters also loved Tokyo Narita and Frankfurt airports.

You may be wondering where the U.S. airports come in. Sadly, none of them made it into the top 10. Nonetheless, some are worth mentioning. Take McCarran International Airport in Las Vegas, which fittingly offers slot machines throughout the airport in addition to free art and aviation museums. In Texas, Dallas-Fort Worth International is a common layover stop thanks to its status as American Airlines’ largest hub. Those on longer layovers here can rent a room at Minute Suites to get some rest, while Founder’s Plaza offers a six-acre observation area where you can watch planes

come and go through telescopes.

If you find yourself in Detroit Metro Airport, check out the airport outpost of the famed Italian restaurant Andiamo, or relax in the Reflection Room or spa. Art lovers will want to be routed via Hartsfield-Jackson Atlanta International Airport, adding pieces to its 250-plus collection since the 1970s, and a select music series features performances from local musicians.

Air travel might have lost some of the exclusive refinement of its earlier days, but there are still ways to make flying bearable no matter what row you’re sitting in. As they say, knowledge is power.

Now you know which airports to look for if you need to spend time in transit. Choose wisely, and you might even come to see a layover as something to be enjoyed rather than endured.

GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

TAKING OFF:

Dallas Fort Worth International Airport’s Founder’s Plaza.

PHOTOS: © DALLAS FORT WORTH INTERNATIONAL AIRPORT

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New Arrivals Airports expand capacity and enhance the passenger experience. BY LAURA DAILY GIVEN THAT TRAVELERS ARE TAKING to the skies in record numbers, airports race to upgrade both airside and landside.

The Federal Aviation Administration awarded some $677 million in infrastructure grants earlier this year to U.S. airports for runways, taxiways, aprons and terminals as part of the Airport Improvement Program. The journey to a better

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passenger experience is ongoing at airports worldwide.

Considered by many to be the world’s best, Singapore Changi Airport continues to innovate and evolve. In 2019 the airport will unveil its latest addition, the $1.27 billion Jewel Changi Airport, a mixed-use complex designed by Moshe Safdie that features a stunning glass and steel façade fronting Changi Airport Terminal 1. Comprising five levels aboveground and five in the basement, the distinctive donut-shaped Jewel will be directly connected to and within walking distance of terminals 1, 2 and 3. But planners hope it becomes a destination in its own right with Jewel’s Canopy Park on the top level. Travelers will discover gardens, walking trails, a 131-foot-high indoor waterfall (which at night transforms into a light and sound show), dining outlets and a 130-room airport hotel operated by YOTEL. Australia’s Adelaide Airport just received a green light for a

SINGAPORE ZING: The new icon of Changi Airport, Jewel Changi Airport (top); the breathtaking Forest Valley (bottom left); and Sky Nets (bottom right) PHOTOS: © JEWEL CHANGI AIRPORT DEVELOPMENT

$165 million expansion of its main terminal to upgrade international arrival and departure areas and to create more retail and dining options for travelers. International upgrades include a second, longer baggage belt for arrivals, more space for immigration processing, expanded security screening and a larger dutyfree area. This is in addition to the new $50 million, 165-room Atura Hotel, which opened this fall and links by walkway to the airport’s Level 2 domestic and international check-in area.

Tourism ambitions along a fast-developing stretch of Vietnamese coastline shifted into high gear in June when a new terminal for international passengers opened at Cam Ranh International Airport. Built at a cost of $163 million over 2.5 years, the addition opens the door at one of Vietnam’s four major airports to as many as 8 million passengers per year — or almost 4.8 million more than it handled in 2017. The new terminal’s

two-story structure was designed to mimic a type of bird’s nest common in Khanh Hoa Province. “Our portal has been a bottleneck,” said Herbert Laubichler-Pichler, general manager, The Anam, which opened last year as the first 5-star resort in Cam Ranh. “It’s limited the number of people we’ve been able to bring into the destination, no matter that we’ve got the longest runway in Vietnam. But now the bottleneck’s been broken.”

October sees the opening of İstanbul New Airport, replacing the current, at-capacity Ataturk International Airport. As the new hub for Turkish Airlines, the architecturally minded airport will be able to handle 150 million passengers with six runways; two terminals; 20,000 waiting seats; and 228 passport control desks.

A new, world-class terminal complex that will completely replace the current facility is under construction at Louis Armstrong New Orleans International Airport. Slated to open in GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

UP AND AWAY:

Cam Ranh International Airport exterior (top) and interior (bottom left), and Adelaide Airport's dedicated international departures gate (bottom right) PHOTOS: © CAM RANH AIRPORT, © CAM RANH AIRPORT, © ADELAIDE AIRPORT

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READY FOR TAKEOFF:

Minneapolis-St. Paul International Airport departures (top) and food court (middle), and Louis Armstrong New Orleans International Airport ticketing (bottom) PHOTOS: © MSP, © NEW ORLEANS AVIATION BOARD

ill allot istration w in m d A n io l Aviat he United The Federa ts across t r o p ir a o t s ram. on in grant ement Prog v o r p Im t $3.18 billi r Airpo part of its States as 40

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2019, the $1 billion project will feature three concourses with 35 gates, including room for wide-body jets for London and Frankfurt flights by British Airways and Condor, consolidated security checkpoints and seamless connections between concourses. As you’d expect, the new terminal will immediately steep travelers and visitors in New Orleans culture with a diverse mix of food options from James Beard Award-recognized chefs, including Susan Spicer’s Mondo; Michael Gullota’s MoPho; and Leah’s Kitchen, dedicated to renowned New Orleans chef Leah Chase.

O’Hare 21 is a multibillion-dollar capital program now underway to increase capacity and modernize infrastructure to enable the Chicago airport’s future growth. The centerpiece is an $8.7 billion terminal expansion — O’Hare’s first terminal investment in nearly 25 years — including a $2 billion upgrade for Terminal 5. In May American Airlines opened the first new gates at O’Hare in more than two decades. The state-of-theart Multimodal Facility project is one of the most significant capital projects underway. It’s creating a new, consolidated and centralized location at O’Hare for rental cars, public parking, public roadways, shuttle buses and the Metra train system.

Also, a new centralized de-icing facility should significantly improve flight operations during winter weather. It will enhance safety by allowing planes to be deiced as close as possible to departure from the runway. The de-icing pad will also reduce delays by improving access to gates for arriving aircraft.

At nearly $400 million, Chicago Midway International Airport’s first capital program in more than a decade includes an expansion of the concession facilities, the terminal parking garage and the security checkpoint. The new security checkpoint will include a wider pedestrian

bridge (arrival hall), alleviating congestion and improving passenger flow, and is scheduled to be on line by the end of 2019. Phase I of the concession redevelopment at Midway will open 11 new locations and add a 6,300-square-foot concession space. Eventually, more than 70 locations will open, including five new full-service, sit-down restaurants; a new Central Market with an expanded menu of food and wine options; and upgrades to the common areas.

When completed, two new 50,000-square-foot security checkpoints at Reagan National Airport will replace the ones now serving Terminal B/C — shifting the post-security space to include all of National Hall and its premier shops and restaurants for ticketed travelers to enjoy at their leisure. The other major component of the project, a new 14-gate concourse, will replace Gate 35X, ending the need for travelers to ride buses and brave the elements to board regional jets parked outside. The concourse will include jetways, spacious hold rooms and an American Airlines Admirals Club lounge.

Opened in July 2018, the 300-room InterContinental Hotel at Minneapolis-St. Paul International Airport is the only property connected to the airport. The hotel offers direct access to Terminal 1-Lindbergh via a skyway to Concourse C — where it intersects with the A and B concourses — and has its own security checkpoint as well as a restaurant, lounge, spa and conference center. Minneapolis-St. Paul International Airport’s ongoing improvement work at Terminal 1 also includes a complete overhaul of the main food court off the airport mall. When finished in late summer 2019, the redesigned food court will feature six new dining options and more seating. A new two-story addition will provide sweeping views of the airfield and an abundance of natural light.

Following a $30 million investment in its Terminal B, Philadelphia International Airport continues to upgrade its airside.

Expected to be in full operation this fall, Runway 9R/27L was extended to 12,000 feet to open up longer-distance flight potential without the need to reduce takeoff aircraft weight in summer. By early 2019, completed taxiway improvements will enable more efficient airfield utilization, assisting the airport and the FAA in

improving the capacity for staging departing aircraft.

Opened in February, Miami International Airport’s newly renovated Concourse E federal inspection facility for international arrivals is the first facility in the country dedicated to providing expedited passport screening via facial recognition. In addition to providing the latest in expedited passport screening technology, the new facility reduces the walking distance for concourse E and F passengers who previously had access only to the Concourse D passport hall, decongesting one of the country’s busiest arrivals facilities in the process.

In May 2018 Denver International Airport launched its Gate Expansion Project to add 39 new gates to the airport by spring 2021, an increase in gate capacity of 30 percent. At a cost of $1.5 billion, the new gates will be added to the end of each concourse, providing all the airport’s airlines an opportunity to grow and for the airport to accommodate new airlines, including international carriers. All of the gates will be operational by spring 2021, with four gates opening on B-West by 2020.

GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

IN THE WORKS:

Artists’ renderings of Reagan National Airport Project Journey's new 14-gate concourse (top) and new security checkpoint (bottom) PHOTOS: © THE METROPOLITAN WASHINGTON AIRPORTS AUTHORITY

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Wild Blue Yonder Technology revolutionizes air travel for the 21st century and beyond. BY JACK GUY ROBOTIC ASSISTANT:

SPENCER robot at Amsterdam Airport Schiphol PHOTO: Š 2016 KLM

42

AVIATION HAS COME A LONG WAY since the first powered flight in 1903, and airplanes are now an integral part of the global economy. According to General Electric, planes transport 3.7 billion people per year and drive one-third of world trade, underlining the importance of aviation in the modern world. Keeping up with the latest advances in technology is vital in any business, and aviation is no different. While change comes slowly in aircraft hardware due to long development times, we are now in an age where software is of increasing importance. From booking to check-in to the flight itself,

globaltravelerusa.com GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

technology is revolutionizing the flight experience. Here we will look at some of the major developments.

One of these innovations influences travel long before you even start packing your bags. The advent of big data and artificial intelligence means many airlines now use chatbots to help passengers find and book their tickets, streamlining the process and reallocating resources from customer service to other areas of the business. Continued development of AI systems will improve their effectiveness, too, and we can expect to see more and more of them in the near future.

Once you get to the airport, the impact of technology becomes increasingly apparent. Customer service robots help passengers navigate terminals, such as the European Union-funded SPENCER robot introduced at Amsterdam Airport Schiphol in 2016. Once you reach the correct check-in desk, a KATE, an intelligent check-in kiosk that uses passenger data to detect busy areas of the airport and automatically move there to prevent frustrating waiting lines, might greet you. By reducing stress and improving efficiency, technology helps to make flying a more

enjoyable experience.

In the past, you had to get in line to check in with a human being, but that’s not necessarily the case anymore. Certain airlines already introduced partial self-service check-in, while others explore ways to make the process even more efficient. One of the main areas of development is biometrics, or the use of our unique body measurements, to increase automation.

For example, U.S. low-cost carrier JetBlue is working on facial recognition technology that will eliminate the need for a paper or electronic boarding pass. Simply stand in front of a camera at check-in, and your face will be compared with the U.S. Customs and Border Patrol database to grant you permission to board. Delta Air Lines is also developing facial recognition technology for automated baggage drops, as well as fingerprint recogni-

tion for check-in. Airlines hope biometrics could reduce wait times and boost airport security while contributing to significant payroll savings, too.

Once you’ve checked in and gone through security, you need to find your way to the gate, perhaps with a stop off for some duty-free shopping or a bite to eat.

Concierge apps such as the Heathrow Airport Guide at London’s Heathrow Airport make navigating the terminal a cinch, with flight information, maps and a guide to the amenities. Even more high-tech are those apps, such as at Miami International Airport, that make use of beacon technology to track user location and offer personalized recommendations based on your location.

Not only will the app present amenities close by, but also it will calculate the journey time to your gate so you don’t have a last-minute dash after eating, drinking and

GETTING TO KNOW YOU: Biometric facial recognition

PHOTO: © AOLESHKO | DREAMSTIME.COM

ion viat s been a e ha Th w stry opt ne u d d in a om k to quic logy, fr o n tech rics to igence, et ell biom ial int ure c at fi arti ng the n gi chan vel. ra of t

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VIRTUAL TRAVEL:

VR headset

PHOTO: © WAVE BREAK MEDIA LTD | DREAMSTIME.COM

44

shopping to your heart’s content.

Inside the plane, considerable changes are coming as airlines work to bring the cabin experience in line with what we have come to expect on the ground. That means fast WiFi for travelers who want to get some work done or stay in touch with friends and family, as well as streaming entertainment options on smart devices rather than bulky and expensive seatback systems. As an indicator of the direction the industry is headed, British Airways plans to make 90 percent of its fleet WiFi-enabled by 2019 using the high-speed 2Ku satellite network from Gogo. While some travelers might prefer to keep air travel as a respite from the constant connectivity of modern life, airlines evidently believe passengers will expect onboard WiFi in the near future.

With the continued development of virtual reality technology,

globaltravelerusa.com GLOBAL TRAVELER’S CLASS ACT GUIDE 2018

it might not be long until we don’t feel as though we are on board a plane at all. As the cost of headsets falls to more accessible levels, airlines could start to offer long-haul passengers a VR experience that transports them to a setting of their choice. Would you rather spend your 11-hour flight from Los Angeles to London feeling like you’re on a sunny beach or relaxing under a starry sky? You make the choice.

You might not feel like it with your VR headset on, but you’ll still be on a plane that needs to be maintained and flown. This all happens behind the scenes, and you might not think about it much, but technology already significantly changed operations.

Not long ago, four pilots manned the cabin. Now there are only two, thanks to automated systems, and some people believe before long human pilots won’t be necessary. Much like the development

of driverless cars, the technology for autonomous flight already exists.

Airlines have a huge incentive to eliminate the need for human pilots, to the tune of some $30 billion per year according to Swiss bank UBS. However, surveys show many passengers would be uncomfortable boarding an autonomous plane, so it’s more likely we will see a single pilot on board to provide a safety net. Already in use are autonomous vehicles and robots for ground operations such as taxiing, refueling and luggage loading. For example, British Airways introduced remote-control, zero-emission pushback vehicles known as Mototoks, improving efficiency and allowing for smoother departures.

Ongoing, there is also significant research into new types of aircraft, such as a hybrid-electric plane from startup Zunum.

Planned for release in 2022, it could usher in a new era of ecofriendly flight. Other companies, including Boeing and Airbus, are developing hypersonic aircraft that could get you from New York to Shanghai in just two hours. Tickets would come at a significant premium and likely be aimed at business travelers if these jets ever come to exist.

For the moment, the major technological developments lie in software. With the increasing use of artificial intelligence, biometrics and connected devices, we can expect aviation to become more efficient, more secure and more enjoyable. All being well, that should mean more time to savor the flying experience rather than stressing in lines for check-in and security or waiting at the gate for delayed planes. It’s an exciting time for the industry, and passengers will certainly benefit.

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ECO-FRIENDLY FLIGHT:

Zunum's hybrid-electric airplane PHOTO: © ZUNUM

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On the Horizon Set your sights on the most anticipated hotel openings of 2019. BY KRISTY ALPERT PEACEFUL PLACE: Waldorf Astoria Maldives Ithaafushi PHOTOS: © WALDORF ASTORIA MALDIVES ITHAAFUSHI

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A GREAT HOTEL HAS THE POWER to positively change the course of an entire trip.

Amazing customer service can give a routine work trip the feeling of staying with old friends.

Quality bedding can transform a mere place to rest your head into the best sleep you’ve ever had. And a creative design element or curated artwork can inspire new adventures or even incite new passions during an overnight stay.

Every year, hundreds of new hotels open around the world promising to be the newest, greatest or most innovative, but only the truly great ones will meet the needs and desires of the modern traveler. Mike Diaz, chief operating officer, Driftwood Hospitality Management, has seen his share of new hotel openings since he first took the position back in 1998. Over the years he’s witnessed trends come and go, surveying his team of general managers from time to

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time to get a feel for the evolving needs of travelers. “Some of the trends our general managers noted [for 2019] included the use of a digital concierge, smart rooms, and properties located in city centers that provide an authentic travel experience,” Diaz says. “Today the hospitality industry can help transform the travel experience now that brands can anticipate what it is that gets guests excited.”

Great hotels are worthy of getting excited about. From a trendy Norwegian hotel that gives a playful nod to its building’s historic maritime history to a sensory-driven design hotel just steps from China’s Forbidden City to the world’s first fitness-focused hotel, here are nine of the most anticipated hotel openings of 2019.

CAPRI BY FRASER | China Square Central, Singapore

MODERN LUXURY:

This teched-out brand made headlines in 2012 when it first came on the scene with its smart-hotel-meets-serviced-apartment hotel concept in Singapore. Now, seven years later, it prepares to make waves again as it opens its newest high-tech Singapore property.

The China Square Central location will feature a digitalized core with voice-commanded rooms, chatbot technology and augmented reality features throughout the property. Robotic maid service (available on demand) will streamline mornings among the hotel’s 304 guestrooms and 16 floors. The hotel’s gym, a must-visit, will boast technology that “gamifies” workouts, with an interactive fitness system that combines innovative flooring with music and lights.

The Puxuan Hotel and Spa Lobby Lounge (above) and guestroom (left) PHOTOS: © THE PUXUAN HOTEL AND SPA

WALDORF ASTORIA MALDIVES ITHAAFUSHI | Ithaafushi, Maldives

The name for this 5-star resort comes from the Maldivian word for “pearl,” and the 138 guest villas promise to be as luxe and exclusive as its name implies. Unlike many single-island resorts in the Maldives, the Waldorf Astoria will span three islands with a range of villas, each offering unsurpassed views over the ocean.

The overwater villas feature a sleek, modern design, with limpid walls and glass floors — along with a floating hammock — that incorporate the ocean below into the space within. Reservations are already booking up for the tree house dining experience at Terra, but the resort’s beach Champagne bar, Amber, will be the most coveted spot for watching the sun set on the horizon.

THE PUXUAN HOTEL AND SPA | Beijing, People’s Republic of China

Rarely are hotels referred to as masterpieces, but The Puxuan Hotel and Spa’s Modernist approach to luxury through its ancestral homages and intuitive designs created a living canvas of contemporary hospitality. A member of the Leading Hotels of the World, the hotel is located just minutes from China’s Forbidden City and features 116 technologically sophisticated guestrooms with unique, automated, multiscene lighting and dimming systems; high-pressure rain showers; and personal artwork safes.

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EQUINOX HOTEL | New York City, New York

Set within the tallest residential building in Manhattan’s equally-as-anticipated new district, Hudson Yards, the Equinox Hotel claims to be the first fitness-focused hotel in the world. The luxury property is also the first hotel sprung from its high-end gym namesake, which intends to open as many hotels as it has gyms. Features include more than 200 guestrooms, each masterfully designed by high-end hospitality designer Yabu Pushelberg, and a private, 60,000-square-foot Equinox fitness club and spa.

AMERIKALINJEN | Oslo, Norway

In 1919 Norwegians lined up at the doorstep of this iconic building for the chance to journey across the Atlantic to the New World. Soon travelers will arrive at this former Norwegian American Line building to begin a journey into a new era as they check in to this meticulously designed boutique hotel. Beyond the thoughtfully planned 122 guestrooms, the hotel’s speakeasy-style jazz club, the Gustav, is slated to become the hottest option for nightlife in the city.

ĀNANTI RESORT, RESIDENCES & BEACH CLUB | Reževići, Montenegro

Derived from the Montenegrin word for “joy” and “peace,” Ānanti’s peaceful surroundings along the Montenegrin coast are enough to warrant such a fitting name. The resort offers sophisticated seclusion and a focus on well-being through healthy cuisine and holistic care. This Leading Hotels of the World property — located in a portion of Montenegro once frequented by Jacques-Yves Cousteau, Sophia Loren and George Bernard Shaw — will be the only 5-star luxury resort in the country, with eight private villas overlooking the Adriatic Sea.

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SOPHISTICATED SERENITY: Amerikalinjen guestroom (top) and Haven (middle), and Ānanti Resort, Residences & Beach Club (bottom) PHOTOS: © AMERIKALINJEN, © ĀNANTI RESORT, RESIDENCES & BEACH CLUB

WHAT INSPIRES US?

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SIX SENSES SHAHARUT | Shaharut, Israel

Carved into a dramatic cliff deep within the Negev Desert, the Six Senses Shaharut’s unique architecture was carefully designed to flow seamlessly into the topography of the desert’s natural terrain through the use of local materials and pigments. Like all Six Senses resorts, this 58-suite luxury property focuses on sustainability and authenticity by seeking to minimize light pollution and partnering with local artisans to produce much of the resort’s furnishings. Best of all, the resort’s family-inclusive activities include camel safaris, wine tours, craft workshops and hikes to some of Israel’s most historic and hard-to-reach sites.

NOBU HOTEL LOS CABOS | Cabo San

Lucas, Mexico

When the first Nobu Hotel opened in Las Vegas in 2013, A-listers lined up to be the first to stay at this effortlessly hip hotel.

And why wouldn’t they? The brand is co-owned by actor Robert DeNiro and celebrity chef Nobu Matsuhisa. The newest addition to the Nobu Hotel brand is also its first property in Mexico. The 200-room beachfront oasis blends minimalist Japanese design with contemporary Cabo elegance and sleek innovative touches (like in-room tablets and wall-mounted smart TVs).

FOUR SEASONS RESORT AND RESIDENCES NAPA VALLEY | Calistoga, California Although this gorgeous hotel will feature 5-star amenities like 85 farmhouse-chic guestrooms; a lavish, 6,011-square-foot spa; a gourmet General Store (perfect for couture picnics in the vineyards); and a lively bar and restaurant on site, one feature truly makes this anticipated resort stand out. The Four Seasons Napa Valley will be the only Four Seasons property to sit on 5.6 acres of vineyards and will be the first of the brand’s properties to feature a world-class winery on site.

Award-winning winemaker Thomas Rivers Brown created his grape-to-glass wine experiences to be inclusive of the resort’s guests. Experiences include hands-on winemaking sessions, harvesting participation, tasting sessions and private events paired with the winery’s own Cabernet Sauvignon.

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HIP AND CHIC:

Nobu Hotel Los Cabos lobby entrance (top) and executive suite (middle), and Four Seasons Resort and Residences Napa Valley guestroom and exterior (bottom) PHOTOS: © NOBU HOTEL, © FOUR SEASONS RESORT AND RESIDENCES NAPA VALLEY

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