How to fulfil requirements of ISO 10002:2018 documents

ISO 10002:2018 DOCUMENTATION REQUIREMENTS Sales@Globalmanagergroup.com

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What is ISO 10002:2018 ? ďƒ˜ The ISO 10002:2018 is a complaints-handling process developed by the International Organization for Standardization (ISO). ďƒ˜ ISO 10002:2018 process is related to products and services within an organization, and it includes planning, design, development, operation, maintenance, and improvement. ďƒ˜

ISO 10002:2018 gives guidelines for the process of complaints handling.

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ISO 10002:2018 Documentation Requirements            Sales@Globalmanagergroup.com

Quality Manual Procedures Policy Exhibits Process Approach Blank Sample Formats Filled Sample Formats ISO 10002:2018 Audit Checklist Sample risk assessment sheet ISO 10002:2018 Document Compliance Matrix Filled Job Description & Specification www.globalmanagergroup.com

ISO 10002:2018 Quality Manual  It covers sample copy of quality manual and clause-wise details on how ISO 10002:2018 systems are implemented. It covers the context of organization, sample policy, objectives, scope.

ISO 10002:2018 Quality Manual     

Guiding principles Complaints-handling framework Planning, design and development Operation of complaints-handling process Maintenance and improvement

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ISO 10002:2018 Procedures  It covers a sample copy of mandatory procedures as per ISO 10002:2018 covering all the details like purpose, scope, responsibility, how procedure is followed as well as the list of exhibits, reference documents and formats.

List of Procedures     

Procedure for Documented Information.

Procedure for Corrective Action.

Procedure for Internal Audit.

Procedure for Management Review.

Procedure for Risk Management.

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Procedure for Training.

Procedure for Making a Complaint.

Procedure for Complaint Handling.

Procedure for Complaint analysis & response. www.globalmanagergroup.com

ISO 10002:2018 Policy ď ś It covers a sample copy of policy as per ISO 10002:2018.

List of Policy  Complaint Handling Policy

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ISO 10002:2018 Exhibits  It covers Skill Requirements, Multi skill requirements, Document Identification and Codification System and Needs and Expectations of Interested Parties etc.

List of Exhibits    

Exhibit for Skill requirements Exhibit for Multi skill requirements Exhibit for Document Identification and Codification System Exhibit for Needs and Expectations of Interested Parties

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Process Approach ď ś It covers guideline for processes, flow chart and process model useful for process mapping. It covers process flow chart and activities of all the main and critical processes as listed below.

List of Process Approach  Process Flow Chart of Customer Service

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Blank Sample Formats  It covers a sample copy of blank forms that are required to maintain records as well as establish control and create system in the organization.

List of Blank Formats      

Change Note Induction Training Report Management Review Meeting Job Description & Specification Master List of Records Training Report

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Objectives Monitoring Sheet Audit Plan/ Schedule Objective Plan List of License / certificates Communication Report Risk Analysis Sheet www.globalmanagergroup.com

Filled Sample Formats  It covers a sample copy of filled forms that are required to maintain records as well as establish control and create system in the organization.

List of Filled Formats     

Induction Training Report Change Note Job Description & Specification Master List of Records Training Report

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Audit Plan/ Schedule Customer Complaint Report Objective Plan Complaint Register Communication Report www.globalmanagergroup.com

ISO 10002:2018 Audit Checklist ď ś This covers audit questions based on the ISO 10002:2018 clause wise requirements. It will be a very good tool for the auditors to make Audit Questionnaire for auditing. It will bring effectiveness in auditing.

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Sample risk assessment sheet  The ready-to-use risk template in editable form is given to prepare the risk document for the organization. It is given in an excel format and can be used as a template.

Document Compliance Matrix  The ISO 10002:2018 clause requirement wise list of documents reference of this kit is given in the compliance matrix for easy reference of user to understand how this system is made.

Filled Job Description & Specification  The ISO 10002:2018 filled job descriptions are given with responsibilities and authorities of all important positions Sales@Globalmanagergroup.com

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ISO 10002:2018 Documentation Kit Global Manager Group provides ISO 10002 Documentation Kit that having sample documents required for ISO 10002:2018 Certification. It contains all documents that covers all requirements of the standard. The ISO 10002 manual to ISO 10002 audit checklist are provided in editable format that serves as the primary source of documentation.

The ready to use ISO 10002 Documents is taking care of all clauses defined in ISO 10002:2018 certification standard as well as it satisfies governing general requirements to create own documents for their company in couple of days.

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Benefits  The documentation kit takes care of all sections and sub-sections of ISO 10002 standard and helps you to establish better system.  It will save much of the time and cost in document preparation.  You will get a better control in your system due to our proven formats.  In the preparation of document kits; our team has verified and evaluated the entire content at various levels. More than 1000 hours are spent in the preparation of this product kit.  The entire kit is prepared by a globally proven team of leading ISO consultants.

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Global Manager Group is the first company that introduces online consultancy by offering international system certification documentation and auditor training packages sales@globalmanagergroup.com