Deom of BENCHMARKING Training Presentation Kit

M117- DEMO OF BENCHMARKING TRAINING PRESENTATION KIT Buy: http://www.globalmanagergroup.com/benchmarking.htm

Chapter-1.0 CONTENTS OF BENCHMARKING TRAINING PRESENTATION No of slides: 270 The entire presentation kit is having 2 main directories as below.

Benchmarking

Presentation (Power point Slides)

Literature (Word Files)

01 Introduction 02 Types of benchmarking 03 Partner selection 04 Stages 05 Methodology 06 Strategies 07 Do’s and doe’s not 08 Benchmarking award 09 Internal audit 10.Appendix

Programs

Case study-1

01 Introduction 02Types of benchmarking 03 Partner selection 04 Steps 05 Methodology 06 Benchmarking strategies 07 Do’s and doe’s not 08 Benchmarking award 09 Internal audit 10 Benchmarking effort 11 Example how to bench 12 Acquisition benchmarking

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M117- DEMO OF BENCHMARKING TRAINING PRESENTATION KIT Buy: http://www.globalmanagergroup.com/benchmarking.htm PART-1 Topic wise Number of slides in Presentation Part A Programs Sr. No. Title of Slides 1.

Introduction 2.

Types of benchmarking How do you select suitable benchmarking 3. partners?

4.

A five-stages benchmarking process 5.

Benchmarking methodology 6.

Benchmarking strategies 7.

Benchmarking do’s and don’ts 8.

The best practice benchmarking award 9.

Example: benchmarking efforts 10.

Example: how to benchmark 11.

Acquisition benchmarking Questionnaire used during benchmarking of 12. development / innovation process Part –B Workshop Sr. No. Title of Slides 1.

Case Study-1 2.

Workshop Total No. of Slides

No of Slide 35 40 12 22 31 10 05 05 09 29 09 11 No of Slide 18 34 270

PART-A Presentation: Under this directory further files are made in power point presentation as per the chapter listed below.

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Topic wise Power Point presentation in 12 modules as listed below.

1. Introduction It covers what is, why and how benchmarking, types, what cost to be incurred, principles, key success factors and few examples with understanding manner, 2. Types of Benchmarking It covers different types and how applicable with examples and proper methods, with advantages and disadvantages, process and what type of tool used for benchmarking in detail.

3.

Partner selection

It covers how do you select suitable benchmarking partner and detail methods for that describe in detail.

4. Steps It covers five stages for benchmarking describe in detail stepwise process with using models and proper guideline describe in details.

5. Methodology It covers methodology, how bench marking is done, steps for that describe in detail. www.globalmanagergroup.com E mail sales@globalmanagergroup.com Tele: +91-79-2656 5405

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M117- DEMO OF BENCHMARKING TRAINING PRESENTATION KIT Buy: http://www.globalmanagergroup.com/benchmarking.htm 6. Benchmarking Strategies It covers strategies making process, factors influencing the decision-making process, criteria and benefits related to that describe in detail with example.

7. Do’s and doesn’t

It covers do’s and doesn’t and guidelines for benchmarking with proper manner.

8. Benchmarking awards It covers steps for how entering in benchmarking award and winning this award.

9. Internal audit It covers process of auditing quality systems, role of auditing systems, formats and example for that describe in detail.

10. Bench marking effort It covers example bench marking efforts overview, processes describe in detail.

11. Example: It is related to benchmarking process describe in detail.

12. Acquisition Bench marking It is related to acquisition benchmarking process with balance scorecard and performance management describe in detail.

Case study-1 It is related to web server benchmarking describe in detail.

PART- B. Literature:This topic covers write up for the ready reference to the trainer for understanding and reading.

Chapter No. 1.

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SECTION Introduction Type of benchmarking Partner selection Stages Methodology Strategies Doe’s and doesn’t Benchmarking award Internal audit ANNEX-1

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M117- DEMO OF BENCHMARKING TRAINING PRESENTATION KIT Buy: http://www.globalmanagergroup.com/benchmarking.htm

Chapter-2.0 About Company Global manager group is a progressive company and promoted by a group of qualified engineers and management graduates having rich experience of 20 years in ISO consultancy and management areas. The company serves the global customers through on-site and off-site modes of service delivery systems. We offer a full range of consulting services geared towards helping all types of organizations to achieve competitiveness, certifications and compliance to international standards and regulations. So far we had more than 900 clients in more than 35 countries. Our ready made training and editable document kit helps the client in making their documents easy and make them complying to related ISO standard faster.

1. Our promoters and engineers have experience of more than 900 companies globally for management training, ISO series consultancy. We had clients in more than 35 countries.

2. Highly qualified 40 team members (M.B.A., Degree engineers) and owner is having rich professional experience (since 1991).

3. We have 100% success rate for ISO series certification of our clients from reputed certifying body and branded image and leading name in the market.

4. Suggest continual improvement and cost reduction measures as well as highly informative training presentations and other products gives payback within 2 months against our cost.

5. So far more than 50000 employees are trained by us in ISO series certification.

6. We had spent more than 60000 man-days (170 man years) in preparing ISO documents and training slides.

Global Manager Group is committed for: 1.

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Personal involvement & commitment from first day Optimum charges Professional approach Hard work and update the knowledge of team members Strengthening clients by system establishment and providing best training materials in any areas of management to make their house in proper manner 6. To establish strong internal control with the help of system and use of the latest management techniques

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M117- DEMO OF BENCHMARKING TRAINING PRESENTATION KIT Buy: http://www.globalmanagergroup.com/benchmarking.htm Chapter-3.0 USER FUNCTION 3.1 Hardware and Software Requirements A. Hardware: •

Our document kit can be better performed with the help of P3 and above computers with a minimum 10 GB hard disk space.

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For better visual impact of the power point documentation you may keep the setting of colour image at high colour.

B. Software used in Documentation kit

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Documents written in word 98 and window 2000 programs. You are therefore required to have office 2000 or above with word 98 or above and power point 3.2 Features of Training kit: -

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Contains all necessary documents as listed above and comply with the requirements of latest management concepts and more than 1000 man days (9000 hours)

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Written in Plain English

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It will save much time in typing and preparation of training material and slides alone.

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User-friendly and easy to learn.

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Provides model of a Management system that is simple and free to establish the management concept in the laboratory.

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Visit us at www.globalmanagergroup.com E mail: sales@globalmanagergroup.com Tele: +91-79-2656 5405

Visit us at www.globalmanagergroup.com E mail: sales@globalmanagergroup.com Tele: +91-79-2656 5405

Why should I benchmark

?

it is important be clear on why you are benchmarking

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Reasons for benchmarking include to: Understand, improve or compare your performance to that of peers.

Justify new investments or changes in spending levels Support cost-cutting recommendations Identify cost areas or functions that are underperforming or overperforming Track and monitor performance Business Case for New Technologies Prove efficiency and effectiveness Establish a quantitative baseline for sourcing decisions Evaluate outsourcing deals

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Advantages of benchmarking 9 Benchmarking is a powerful managment tool because it overcomes "paradigm blindness." Paradigm blindness can be summed up as the mode of thinking, "the way we do it is the best because this is the way we've always done it."

9 Benchmarking opens organizations to new methods, ideas and tools to improve their effectiveness.

9 It helps crack through resistance to change by demonstrating other methods of solving problems than the one currently employed, and demonstrating that they work, because they are being used by others.

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Cost of benchmarking • Visit costs This includes hotel rooms, travel costs, meals, a token gift, and lost labour time.

• Time costs Members of the benchmarking team will be investing time in researching problems, finding exceptional companies to study, visits, and implementation. This will take them away from their regular tasks for part of each day so additional staff might be required.

• Benchmarking database costs Organizations that institutionalize benchmarking into their daily procedures find it is useful to create and maintain a database of best practices and the companies associated with each best practice.

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Key success factors ¾ ¾ ¾ ¾ ¾ ¾ ¾ ¾ ¾ ¾ ¾ ¾

Seek change and be action-oriented.

Be open to new ideas.

Know yourself before you attempt to know others.

Focus on the improvement of practices.

Introduce and maintain discipline.

Put resources in place to get the job done right: Gain senior management support.

Allow sufficient time to do the job.

Secure funding for this year and commitment for the future.

Involve your best and brightest people.

Reward those who participate.

Ensure adequate communications about the purpose, scope, process, limits and uses of benchmarking.

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What is benchmarking?

Benchmarking is the process of determining who is the very best, who sets the standard, and what that standard is.

Who's best? How good are they? How do we get that good?

Exa. In baseball, you could argue that seven consecutive World Series Championships made the New York Yankees the benchmark.

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Types of benchmarking • Competitive – (compare to other similar industries) • Functional – (compare to non-industry doing the same function) • Internal – (look for the best practice within your industry) • Generic – (compare the basic level of an activity to other organizations with a process that has a similar activity)

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Benchmarking :stages of improvement

World class Recognized as the best. Benchmarked by others Even in other sectors Best in class Exceeds customer expectations, outperforms all competitors and has clear competitive edge

Efficient Meets all internal requirements for cost margins, asset utilization,cycle-time and measures of excellence Effective Satisfies all customer requirements Incapable Is ineffective , inefficient and at the risk of failing.

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How can i select benchmarking partners Best practice companies you have chosen as benchmarking partners.

Site visits are important to gain an in-depth understanding of the systems and processes of the best practice companies you have chosen as benchmarking partners.

Steps: 9· Send letter to quality director, manager of area you wish to visit or head of the human resources function.

9·Follow up with phone call to explain the reason for the project and its objectives, and to indicate the business process and issues that are the focus of your project.

9· Obtain agreement from target partner on the conditions of the project.

9· Plan the visit.

9· Develop site visit strategy and questionnaire.

9· Conduct the visit in a professional manner.. Be sure to stick to the agenda - the objective of the visit is to get answers to your questions - it's not a social event.

9· Return some value to your host - it is usual to exchange information during benchmarking visits.

9· Feedback to host company, thanks, etc.

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A five-stages benchmarking process Stage 1: Planning the benchmarking project Stage2: Form the benchmarking team Stage 3: Collect the necessary data Stage 4: Analyzing the data for performance gaps Stage 5: Take action and recycle the process

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Analytical system for the selection of critical processes for benchmarking (A) Contribution to business results

(A) Level to TQ implementation

(B) Contribution to customer satisfaction

(B) The generic nature of the process

(C) The future potential of each process

(C) Relevance to groups or only individuals

(D) The contribution to competitive advantage

(D) Availability of benchmarking partners

(E) Current performance of the process

(E) Process information availability

(F) Threat if the process is not improved

(F) Willingness to share information

(G) The process resource requirements

(G) Perception of improvement capability

Strategic Importance

Ease of benchmarking Strategic importance and ease of benchmarking matrix

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Benchmarking methodology (continue) A. Identify processes to benchmark • Select processes to benchmark.

• Measure current process capability.

• Understand detailed process which needs improvement.

B. Select organization to benchmark • Select organizations which perform your process.

• Compile a list of world class process parameters.

C. Compile the required information • Develop a detailed questionnaire to obtain desired information.

• Obtain the desired information. The information can be obtained from various sources internet, trade journals, professional associations, benchmarking centers, industry publications, industry experts, libraries etc.

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Benchmarking do’s and don’ts •

Do’s 9 Get management commitment before starting a benchmarking study 9 Use research to learn about the companies you plan to contact 9 Know your own process thoroughly before contacting other companies to benchmark 9 Identify and involve everyone who might be affected by your study 9 Keep communication flowing during the study, especially with team members and the process owner 9 Identify important metrics relating to the process being studied 9 Implement improvements identified by your study 9 Identify savings 9 Benchmark to learn. You can learn something from everyone!

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M117- DEMO OF BENCHMARKING TRAINING PRESENTATION KIT Buy: http://www.globalmanagergroup.com/benchmarking.htm Chapter-4.0 BENEFITS OF USING OUR TRAINING KIT 4.0 Benefits of using our presentation kit?

1. By using these documents, you can save a lot of your precious time while preparing the management training areas presentation.

2. Take care for all the section and sub sections in implementation of latest management concepts and helps you in establishing better system.

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