AMERICAS INTERVIEW
What are the potential future applications of AI and Machine Learning in the finance world? As AI and machine learning technology continues to develop, the opportunities for applications in the finance world are significant: from customer service to data security. In the future, AI will provide much better customer experiences across services offered by finance companies. Gartner predicts that by 2020, 85% of customer relationships with an enterprise will occur without interacting with another
human. AI driven management of individual BFSI portfolios is one way in which AI can be leveraged to enhance the customer experience. Another is through managing AI services by voice on the customer’s mobile device -- the BFSI “Siri”. AI and machine learning will also have implications for the back-end of the finance world, beyond customer experience. AI is already being applied widely to protect against security threats and data breaches and can be implemented to significantly lower the risk against these threats. It will also lead to better predictability, for example decisions around credit and consumer lending, thereby lowering risk to the bank or financial institution.
Chandra Ambadipudi Chief Executive Officer Clairvoyant
Chandra in his current role as the CEO of Clairvoyant, co-founded the company in 2012 and has driven the company to become a leading big data player with multiple Fortune 500 customers today. A highly motivated senior leader in software engineering with a proven track record. He also co-founded BlueCanary Data, a predictive analytics product company focused on higher education, and lead it through a successful acquisition last year.
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