M D Suites
Collaborative spaces that work
Gleneagle Killarney is noted as a location for meetings and conferences and offers all the essential elements for your successful meeting event - a choice of rooms, a host of dining and refreshment options and, a setting beside Killarney National Park.
We appreciate the importance of a successful meeting outcome. Conducive to this, we provide flexible, private meeting spaces as well as state-ofthe-art equipment and IT solutions. All carefully managed by a professional and experienced meetings team.
Did you know, Gleneagle has achieved ISO standards across four areas of operation? ISO 9001 quality management system, ISO 14001 environmental management, ISO 45001 occupational health and safety and ISO 20121 sustainable events.
About
Dedicated to Maurice O’Donoghue and his pioneering vision, M D Suites at Gleneagle are designed to inspire innovation through collaboration. Maurice played a pivotal role in shaping and expanding Gleneagle Killarney. He was renowned for his flair for innovation, his foresight and his ability to realise projects. His influence is still very much a part of our ethos today.
Maurice O’Donoghue on…
Accessibility:
“The sights should be as accessible to as many people as possible”
Professionalism & Teamwork:
“Our people are our greatest asset”
Environment:
“There are certain things we have to do together including the protection of our environment”
Collaboration:
“You will find that if you are a good listener the ideas will come”
Innovation:
“When we have this plan completed, sure we might look at something else”
Today M D Suites at The Gleneagle represents a versatile set of meeting and event spaces inspired by our past and committed to the future.
Meetings, Conferences and Events
A brand-new space, M D Suites at Gleneagle enhance Killarney’s conferencing and event experience. Their design and layout as well as their state-ofthe-art equipment and IT solutions are the culmination of over sixty years’ knowledge in hosting conferences and events.
There are five suites in total, each located adjacent to the hotel’s existing conference and events spaces including the Gleneagle Arena, the Mangerton Suite and Gleneagle Ballroom.
Gleneagle Killarney
Accommodation, dining, meeting room options, leisure facilities, entertainment and inspirational surroundings await. Some of the facilities for guests:
• Parking for over 200 cars onsite
• M D Suites
• Selection of meeting rooms and breakout locations available
• Choice of 4 bars and restaurants
• 287 4-star bedrooms
• A number of self-catering apartments for up to 5 guests sharing
• Gleneagle Leisure pool and gym
• Tennis courts, squash courts and pitch n’ putt golf
• Shuttle bus service
• Full entertainment schedule all year round
• Dedicated meetings team, event planners and technicians
• Guest Relations and porter service
• Gift shop and ATM
Event Hospitality
Fuelling your conference or meeting is key. We never underestimate its importance and nor should you. From caffeine infused breakfast gatherings to celebratory gala banquets and all things in between, our dedicated chefs and hospitality team are on hand to create and serve the finest food.
Should you need assistance in choosing the ideal hospitality offering for your event, then our event planners are here to help.
Accommodation
Combining your event and accommodation locations just makes sense. Along with stateof-the-art conference and meeting facilities Gleneagle Killarney offers 287 newly refurbished, 4-star guestrooms.
A number of self-catering apartments are located within the complex also. Put simply, onsite accommodation is more convenient for both you and your delegates.
Location
We’re located on the Muckross Road (N71) approximately 1km from Killarney Town. If you are travelling by Train or Bus we provide a complimentary shuttle bus facility from Killarney Train Station for our guests. Guests travelling by car can avail of our complimentary onsite parking.
Airports
Cork 1.5hrs | 88 kms | 55 miles
Kerry 20 mins | 17 kms | 11 miles
Shannon
DUBLIN
CORK SHANNON KERRY ROSSLARE KILL ARNEY
General Terms & Conditions:
1. Booking and payment
•`A meeting- or conference reservation is when premises are provided, with or without food, for meeting, conference or similar. The client is the person who is liable to pay for the arrangement. The venue is the supplier who delivers the meeting facilities, food items, AV, etc.
•`Published meeting suite rates are exclusive of VAT with is charged at the prevailing rate at the time of invoicing.
•`A written confirmation of your meeting or event will be made at a time when both parties have an agreement on the details and pricing.
•`Full payment is required before arrival unless credit terms have been established. Nonpayment of a deposit, balance or outstanding payment will mean cancellation of your meeting / event.
•`Clients should always check their confirmation details.
Payment schedule:
•`Deposit of 25% is require at time of booking.
•`Balance of payment no later than 4 weeks before arrival.
•`If you book within 4 weeks of departure then the full payment can be required.
•`Additional items booked after the time of booking may result in a higher deposit being required. Further charges may apply for late cancellation – see Cancellation terms.
2. If you cancel your meeting or event
If you or a designated associate from your company or organization cancels their meeting, conference or event at any time then it must be communicated in writing. You must pay the
cancellation charges to cover administration costs, cancellation charges administered to the company from suppliers and the potential declining of other business. If your booking includes an additional item such as bedrooms or event tickets then these items will be charged at the full retail rate.
Period before departure (Cancellation)
Cancellation charge
At any time 25% deposit only
28 – 21 days 50% of the cost
20 – 11 days 75% of the cost
10 – 1 day 100% of the cost
3. Alterations to your meeting room hire
We endevour to fulfill all business booked at our venues, hotels and meeting rooms but sometimes cancellations or minor changes have to be done. We reserve the right to do this in the event of an unavoidable situation. We will advise of these changes at the earliest opportunity.
If, after booking and before your meeting room hire transpire, we make a substantial change to your reservation, you will have the option of withdrawing from this agreement without penalty. This change includes moving your arrival date, a significant change in meeting room availability or changing your designated meeting room.
4. Meeting Room Cancellation Policy
Cancellation by the customer
Written notification of a cancellation in the form of an email is required if unnecessary charges
are to be avoided. If we do not receive the required notice of cancellation, the full booking fee may be charged.
The following is our policy.
For meetings that are scheduled to last between one and five hours, we require a minimum of 24 hours-notice for cancellations or amendments. When the required notice is provided, no charge will apply. If the required notice is not provided the full booking fee will be charged.
For meetings that are scheduled to last for five hours or more we require a minimum of one week’s notice of cancellations or amendments for no charge to apply. If provided with notice that is more than 48 hours but less than 1 week – a charge of 50% of the booking fee will apply. If provided with notice that is less than 48 hours, the full booking fee will be charged.
Cancellation by the hotel
The hotel may cancel any meeting room booking on the basis that; there is a possibility the meeting may become over-subscribed or difficult to manage, it poses a threat of any kind to our management and staff, it may prejudice or potentially damage the reputation of the hotel. In such event, the hotel will refund all advance payments made but will have no further liability to the client. In addition, the hotel may cancel any meeting room booking if the Hotel becomes aware of any deterioration in the client’s financial situation such that the Hotel reasonably considers the client may not be able to fulfill its material obligations under the agreement; or if the client fails to pay any sum when due.
5. Our responsibility to you
We accept responsibility for ensuring the
meeting or event booked is accurate as described in brochures and marketing materials. Also, the standard of meeting rooms, food, beverages, equipment and other items is of high quality. We are not liable if there are unforeseen or unavoidable actions of a third party not connected with our services or by the nonconformity of a client resulting in unavoidable circumstances. We accept responsibility for acts or omissions of our employees and agents. Our liability is limited to a maximum of the value of the original booking.
6. Use of premises
The hotel’s meeting rooms are available to the client as stated in the booking confirmation. If the event goes beyond the agreed time, the client will be charged extra as per the price guide.
The client is obliged to use the meeting rooms and premises in a manner that does not disturb other guests. Clients must follow safety instructions from staff. The meeting rooms can only be used for activities in line with hotel health and safety conditions, applicable laws and regulations. Guests must state the nature of use for the meeting rooms and can only use them for these purposes. Any misleading or incorrect information can lead to the cancellation of the reservation without a refund. The client is responsible for any damage inflicted on the premises by their guests, agents or third parties working with the client. The client agrees to pay any damages for remedial works required if damage has been committed.
7.
If you have a complaint
If you have a problem during your visit, please inform a manager or member of staff who will
endeavor to correct any issues. If your complaint is noted after your visits then you can put the issues in writing to the Gleneagle Hotel within 14 days. Include your booking reference, important information and photos if required.
8. Food and beverage
All food and beverage must be purchased at the hotel, client are not permitted to bring in outside caterers or third-party food items owing to health and safety concerns.
9. Hotel facilities
Some hotel facilities maybe withdrawn from use owing to seasonal issues or maintenance so a guarantee is not possible. We will communicate all up-to-date information regarding the removal of a hotel facility as best as possible.
10. Luggage and deliveries
We request that clients advise the hotel as soon as possible if deliveries are being made to ensure they can be successfully accepted. All Guests must be responsible for their own belongings. Luggage, bags, other items of a similar nature should be identified on delivery.
11. Health and safety
All clients must take due care of their own and others safety while at the hotel. Guests who do not adhere to safety requirements maybe refused entry. Health or mobility concerns need to be advised in advance so arrangements can be made. Smoking is prohibited in the hotels, meeting rooms and indoor areas.
12. Special requests
All special requests must be advised at the time of booking and cannot be guaranteed. If you need assistance for your meeting, you must tell us in advance so arrangements, if possible, will be made. If you have dietary requirements this
need to be communicated on booking as the hotel might not be able to provide some dietary requirements at short notice.
13. Guests with disabilities
It is important to inform us at time of booking if you have a disability or need for assistance to ensure a suitable meeting room is chosen. You are responsible for bringing equipment required for these guests.
14. Guest behaviour
While we want all clients to enjoy their visit to the hotel, they are responsible for their behaviour and conduct while at the hotel. Guests who are abusive, violent or destructive will be requested to leave the hotel and possibly relevant authorities will be informed. We reserve the right to terminate the booking agreement without any refund or obligation to compensate you. Guests under the influence or alcohol or drugs and who cause a danger to themselves and others will be refused entry to the hotel. Guests are requested to respect the privacy of others when using mobile phones for calls, video and photos.
15. Force majeure
In the event of a strike, walkout, fire, flood, war or pandemic, significant restrictions from suppliers or other circumstances beyond our control, the hotel may terminate the agreement with appropriate notice and no obligation for compensation.
16. GDPR (General Data Protection Regulations)
We comply with all GDPR requirements and have a full data protection policy which can be requested at any time.