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meetings • incentives • conferences • exhibitions


Fairmont Zimbali LODGE



Tu r n i n g m o m e n t s into memories

Safety & security

pea trends • Booking the best s

CE developments in KZ kers & entertainers • MI N

U Unlocking nlocking the true potential off Tshwane potential o Events Centre Events C ent Marketing an nd fa faci cililiti tiee manager, and facilities R Ri ckyy Da Costa P6 ck Ricky



R35.00 (VAT incl)

ISSUE 43 May/June 2012

Dynamic Event Creations Our vibrant creative team will ensure all your event and exhibition requirements are conceptualised, created, developed and managed! To us, turning every event into a successful occasion means adhering to financial needs, space accommodation and our client’s visions. Our attention to detail and demand for perfection will ensure an experience to be remembered from an event of pure brilliance!

Our Services Include: 011-553 5200 /


in this issue The Foremost Magazine of Professional MICE Management in Africa

Endorsed by the CMP Network SA

Cover Story Fairmont Zimbali Lodge & Resort For experiences that few can rival



In the Hot Seat

In the Hot Seat Tshwane Events Centre The city's premier and most versatile venue


Industry Insight EXSA column The association gets behind IFES in Africa


Compex column The minorities’ gain is the majorities’ loss


National Convention Bureau We catch up with Amanda Kotze-Nhlapo about the rise of the convention bureau


AIPC column Ernest Vincent questions the true wor th of the global meetings industry


CMP Network SA column An industry starved for recognised standards


Product News 26

KZN regional focus

Hot topics in business tourism revealed MSA presents new developments in MICE products and service offerings


Meeting Places Coastlands Hotels & Resorts Entering an unparalleled dimension


The Zulu Kingdom beckons KwaZulu-Natal regional focus


Oceans, river and lakes Waterfront venue focus




in this issue 34

Waterfront & coastal venues

Event Management Be on the safe side A focus on safety and security at events and venues


Nine top tips on How to book the best speakers and enter tainers


Expovent Evolutions South Africa Haute Cuisine corporate catering showcase


Reward & Develop


Entertainers focus

For motivation that works Currin’t Events’ Liane McGowan reveals more on incentive travel


USB Speakers Corner Geoff Ramm motivates you to think differently


Regulars Editor’s comment Join the SA Conference community online Subscribe Coming Up Looking Back Who’s who? People on the Move Events diary Index to advertisers



Incentives travel



Looking back

3 25 50 60 62 63 64 64

meetings • incentives • conferences • exhibitions


Publisher Elizabeth Shorten Editor Abby Vorster

Certified professionalism

+27 (0)11 233 2608

Creative chief executive Frédérick Danton Senior sub-editor Claire Nozaic Sub-editor Patience Gumbo Production manager Antois-Leigh Botma Financial manager Andrew Lobban Administration Tonya Hebenton Subscription sales Nomsa Masina

Distribution coordinator Asha Pursotham Advertising sales Caroline Martin

Leading the way in business today Regardless of the vocation, a high level of professionalism when dealing with co-workers, customers and clients is a definite way to increase one s consultative value.

+27 (0)11 454 6051/2 +27 (0)72 235 5725 Meetings SA May/June 2012 © Copyright. All rights reserved 2009

No. 4, 5th Avenue, Rivonia, Johannesburg PO Box 92026, Norwood 2117, South Africa Tel: +27 (0)11 233 2600 Fax: +27 (0)11 234 7274/75 Annual subscription: R270.00 (incl. VAT) ISSN 1684-9264

NOTICE OF RIGHTS Meetings SA is published bi-monthly by 3S Media. This publication, its form and contents vests in 3S Media, January 2008. All rights reserved. No part of this book, including cover and interior designs, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without permission in writing from the publisher, nor be otherwise circulated in any form of binding or cover other than that in which it is published and without a similar condition being imposed on the subsequent purchaser. While every precaution has been taken in the preparation and compilation of this publication, the publisher assumes no responsibility for errors, omissions, completeness or accuracy of its contents, or for damages resulting from the use of the information contained herein. While every effort has been taken to ensure that no copyright or copyright issues is/are infringed, 3S Media, its directors, publisher, officers and employees cannot be held responsible and consequently disclaim any liability for any loss, liability damage, direct or consequential of whatsoever nature and howsoever arising.


aising industry standards remains a core focus of Meetings SA, which is why our recent endorsement by the Certified Meeting Professionals Network of South Africa (CMP Network SA) is a strategic move in the right direction that will allow us to continue to bring you, our readers, the very best in qualified and up-to-date information. An ongoing concern for many professionals operating within the meetings, incentives, conferences, and exhibitions (MICE) industry is the incredibly low barrier to entry. These days, many believe all one needs is a laptop and a cellphone to start up an event management company. Yet we all know it is not so. And it’s often those who run operations from the spare room at home who tarnish the industry. With the attainment of CMP status in South Africa rapidly gaining in stature, achieving the status – which is a global designation – is a sure way to declare one’s credibility as a meetings and event professional. Not only is the CMP status recognised by industry peers as one of professionalism and expertise, it also contributes to the development of industry best practices, while CMPs act as role models to other meetings professionals. Meetings SA and its sister publication, the SA Conference Directory, as well as the SA Conference Newsletter are proud to be associated with this globally recognised and highly credible brand. In this issue we welcome the CMP Network SA to our pages with its first column on

raising industry standards. Turn to page 16 for the full article. With May being Indaba month, we’ve got all your KwaZulu-Natal MICE news and venue developments covered on pages 26 to 32. And if that’s not enough to entice you to choose a coastal destination for hosting your next conference or event, check out the focus on waterfront and coastal venues (pages 34 to 36) for an inside look at why they make for such spectacular venues. In the Event Management section we have the latest news in safety and security at events and venues, while Bronwyn Roberts from Speakers Inc. shares nine of the best ways to source professional speakers and entertainers to ensure guests and delegates are wowed, every time. Do enjoy!


On the cover: Fairmont Zimbali Lodge & Resort In the Hot Seat: Tshwane Events Centre Centre: Candy Duo – speakers and entertainers focus Far right: Midlands – KwaZulu-Natal regional focus





Fairmont Zimbali Lodge View from pool

View from Presidential Suite

Fairmont Zimbali Lodge & Resort Fairmont Zimbali Resort


n unspoiled shoreline, rolling hills and lush flora have come to define the Zimbali coastal resort region. Set on South Africa’s sublime east coast, nestled between a forest reserve and a shimmering sea, the distinctive Fairmont Zimbali Lodge & Resort are dotted with pockets of urban flair and enhanced by the rich Zulu heritage of the KwaZuluNatal province. Both the lodge and the resort have become renowned among professional conference organisers (PCOs) and their corporate clients for providing the very best in meetings and event facilities, with character and style that open guests and delegates to new experiences. In an effort to thank its PCOs and corporate clients for their ongoing support, this year Fairmont Zimbali Lodge & Resort will be rewarding their best-performing corporate clients and PCOs with breathtaking prizes. During the course of the year, hotel management will be giving away three prizes of a two-night stay for two people at Fairmont Zimbali Resort. This will be awarded quarterly, based on the highest monetary value spent at Fairmont Zimbali Lodge or Resort. Management has set up this incentive scheme in such a way that the measurement of conferences and events booked for the duration of the rewards programme, is accessible to both small and large companies. The grand prize of a trip to Kenya will be awarded on 31 March 2013. The corporate client and PCO that booked the highest number of conferences during the period of the competition will be placed into a draw with the top performing tour operator. The challenge is on – so get booking at any of the Fairmont Zimbali Lodge & Resort’s incredible conference venues.

For experiences that few can rival It s been over 16 months since the Dolphin Coast welcomed the Fairmont Zimbali Lodge & Resort to its shores. This year marks another exciting period for the province s most luxurious conference venue.

Zimbali Country Club Golf Course




Tugela boardroom at Fairmont Zimbali Lodge


Makhaza Bar at Beach Club

Deluxe Garden Suite

Conference facilities The Fairmont Zimbali Lodge specialises in personalised conference arrangements for small to large groups. The conference centre is beautifully appointed and ideally situated with superb views of the Zimbali Estate and Zimbali Country Club Golf Course. The lodge and resort have capitalised on the excellent KwaZulu-Natal climate to offer al fresco catering as an option, as the outdoor spaces can be adapted to suit the needs of the client. Guests may also opt for a formal or more casual dining experience in any of the restaurants on The Lodge & the property. Resort are Fairmont Zimbali making great Resort caters for strides in small and large introducing conferences of up to 300 innovative delegates. A technology wide range of at their audio-visual aids conferencing and state-of-thevenues art equipment is available to delegates in the conference venues. Fairmont Zimbali Lodge & Resort are making great strides in introducing innovative technology at their conferencing venues. The Marula Ballroom is now home to two dedicated Wi-Fi lines, while all audiovisual equipment is controlled via a digital wall screen. With 13 food and beverage outlets from which to choose, as well as the Marula Courtyard and a pre-conference area, clients are spoilt for choice.

World-class event venue Last year, Fairmont Zimbali Lodge & Resort hosted the 17th Amateur World Golfers Championship and the Gary Player Invitational. According to an article on the championship published in the Resort Life

magazine, Fairmont Zimbali Resort ensured world-class facilities, a magnificent dining experience and unsurpassed service. “World Golfers Championship has never before experienced such a high calibre of event hospitality.” Commenting on the resort’s success, David McGillivray was quoted in the magazine as saying: “It was a privilege and pleasure to be able to extend the Fairmont fivestar hospitality to an international market, which understands and appreciates the high

standards set at the resorts we manage globally. We are pleased to know that the same discerning service was delivered flawlessly and with utmost satisfaction, cementing the impression that our brand leaves with everyone it touches.” For more information about Fairmont Zimbali Lodge and Resort, visit http:// or zimbaliresort, or call +27 (0)32 538 5000.

Venues at Fairmont Zimbali Resort The majestic 280 m2 Marula Ballroom is the perfect venue for conferences and banqueting. It can seat up to 200 guests for a full sit-down banquet, or up to 80 delegates U-shape, 200 schoolroom or 300 cinema style. The Marula Ballroom can also be divided into two smaller venues, each accommodating up to 50 delegates U-shape, 90 schoolroom or 150 cinema style. The adjacent pre-conference area and courtyard are the perfect solution for entertaining guests on arrival, breakaways and delegate registration.

Beach Club with sea view

The intimate Sanderling Boardroom accommodates up to 12 delegates. With large dark wood tables and executive club chairs, it is the ideal venue for an upmarket executive conference or meeting.

Venues at Fairmont Zimbali Lodge The Imbiso Room, overlooking the golf course and the nature reserve, is the focal point of the conference facilities. It can accommodate a maximum of 90 delegates in cinema-style seating, 30 delegates in U-shape seating, 30 in boardroom style or 65 in schoolroom layout. The Tugela Room is an executive boardroom with an ocean view. With an oval mahogany boardroom table that dominates, this is the perfect venue for the smaller conference and accommodates up to 10 guests. The Umgeni Room is another intimate venue located off the conference foyer. It can accommodate a maximum of 20 delegates in cinema style, 12 in U-shape, 12 in boardroom or 12 in schoolroom layout.

In each issue, Meetings SA offers advertisers the opportunity to promote their company’s products and services to an appropriate audience by booking the prime position of the front cover, which includes a two-page feature article. The magazine offers advertisers an ideal platform to ensure maximum exposure for their brand. Please call Caroline Martin on +27 (0)11 454 6051/2 to secure your booking.

Vinum wine bar







TITIIC 2010 FIFA Gala Dinner

Tshwane Events Centre Meetings SA takes time out with Ricky Da Costa, the marketing and facilities manager at the Tshwane Events Centre, to find out more about management s interventions to unlock the true potential of the venue.


retoria’s biggest convention venue is often disregarded as an agricultural showground, yet the Tshwane Events Centre has for many years played host to some of the greatest conferences and events South Africa has ever seen. It is the city’s premier and most versatile venue, with the capacity, versatility and capability to host any

national or international event, from 10 to 10 000 guests. The centre offers over 82 000 m² of covered exhibition space and its open and multipurpose areas are accessible from multiple entrances. The venue is beginning to be top of mind among organisers when scouting for large venues to stage large-scale events and exhibitions.

The city's premier and most versatile venue MSA What puts Tshwane Events Centre among the leading convention venues in South Africa? RDC The flexibility, size and the ‘can-do’ attitude of Tshwane Events Centre’s employees set the venue apart from its competitors. Anything is possible; no request is too big or too small. We have a sales and rentals team that consists of client liaison officers, sales people and conference coordinators. Yet these are merely designations, with the majority of our team expertly fulfilling the role of an event manager, as we instil a strong sense of professionalism intermixed with enthusiasm in our staff to get our clients excited in the limitless possibilities when hosting an event at the centre. In addition, we offer a full turnkey service to our clients, where



many venues merely offer the conference or event space. At the centre, we provide logistical services, decor, catering and audiovisual services.

Does the centre partake in bidding for international events, and what sort of support is offered by the city? At this stage, the City of Tshwane has not yet launched a convention bureau. Yet being a proactive venue, the centre has joined forces with the African Bureau of Conventions, a regional collaborative bidding facilitator for international conferences and events. The bureau is currently assisting us in getting exposure overseas, by matching the venue




S E A T ANC provincial elections

up with international partners whose events are best suited to being hosted at the Tshwane Events Centre. Potential interest is high and we look forward to reaping the benefits of being associated with the bureau.

What is on the cards at the Tshwane Events Centre for the next five years? A notable change has been the recent large-scale paradigm shift in the management of the company. The history of the centre dates back to 1929 with its focus being largely an agricultural one, as it was part of the agricultural society and operated as a Section 21 Company. This has proved to be limiting for the centre, yet transformation is under way and the future looks bright with the venue restructuring and becoming a Pty Ltd. We also have a number of potential BEE partners coming on board who will inject large amounts of much needed capital into the venue for upgrades and renovations. We’re also seeing increased support from the city in terms of some new and exciting developments that are in the pipeline.

Acacia meeting room

What Transformation is under way and facilities and the future looks bright with value-added the venue restructuring and services becoming a Pty Ltd can clients and their delegates look forward to when conferencing at the centre? Major modernisation of our facilities has occurred over the past 12 months. All of the halls at the centre have been linked with fibre optic cables to enhance the Wi-Fi connectivity within the various venues, making it more reliable and a lot faster than before. The scheduled upgrade process will see the management systems of the various halls receiving a major facelift, aligned with carbon footprint and safety issues as these are of great significance to Tshwane Events Centre. We will also be expanding on our existing greening policies by establishing a greywater system and installing energy-efficient lighting. In addition, the centre will be introducing raptors onto the property to help control pests (in a natural way).

How can local businesses get involved in unlocking the true potential of the centre? The centre is located on a prime sponsorship area, with the intersection of DF Malan and Souter streets being the second busiest intersection in the country, while Church Street, at 26 km, is the

An Indian wedding reception

An aerial view of the centre Annecy bid for 2018 Winter Olympics Durban 2011

What are some of the recent events hosted at the centre? We recently

the Independent Electoral Commission’s results centre and an official exam venue for the Tshwane University of Technology and Unisa, while the Anne Roode Wedding Show is hosted here on an annual basis. The centre is a very popular wedding venue among African and Indian clients, and in terms of upcoming events, we’re looking forward to hosting Pretoria’s first Baba Indaba.

hosted the Department of Arts & Culture’s 2012 National Indigenous Games Festival, an event that highlighted the cultural elements of games (Bantu sports), which the average South African probably didn’t know existed. The centre also remains the official venue for

For more information about hosting your next conference or event at the Tshwane Events Centre, call +27 (0)12 327 1487, e-mail or visit

longest street in South Africa. Targeted mainly at companies operating in the fast-moving consumer goods sector, we’re launching a number of sponsorship opportunities at the centre, including an ‘adopt a hall scheme’, building wraps and bunting.






EXSA gets behind IFES in Africa By Andrew Gibbs


very year, the International Federation of Exhibition and Event Services (IFES) gathers for its annual conference. This year, the conference is being held at the Expo Centre in Moscow, Russia, from 6 to 8 June, within the forum of the 6th Edition of the EXPO’ 2012, the largest congress and exhibition event hosted within the Russian exhibition community, which is organised by the Russian Chamber of Commerce and Industry. IFES 2012 will provide the platform for participants to experience unparalleled analyses by industry experts and renowned economists, discussions regarding business opportunities with Russian partners and opportunities with partners from around the globe. The three-day event offers IFES members and delegates joint conferences with Russian exhibition industry leaders, educational sessions focused on the BRICS markets and a large exhibition component.

IFES 2013 is coming to Africa It has recently been announced that in 2013, the IFES annual conference will head to South Africa for the first time, to be hosted at the Cape Town International Convention Centre (CTICC) from 28 to 29 June. Scan Display managing director, Justin Hawes, is spearheading the local organising committee, comprising supplier members of EXSA who



have been tasked with various responsibilities that include the conference content and theme, as well as post-show activities. Introduced by Hawes, EXSA has endorsed the IFES 2013 event. IFES executive director, Gloria Guevara, attended the recent Meetings Africa trade show as a hosted buyer to seek potential partners for IFES 2013 and with Hawes’ coordination, assistance and support, met with local partners in preparation for the 2013 event. “It’s all due to Hawes, an IFES member, for the recommendation to come to Africa. It was during the time we were w looking for a venue for the 2013 meeting that he exposed us to Cape Town as an attractive dest destination,” Guevara expl explains. IFES 2013 will be a fantastic ne networking platform for recognised

About the author Andrew Gibbs is the managing director of ConCept G Exhibitions & Events, a specialist exhibition stand and event contractor with a collective 26 years’ experience and expertise. The company is a member of EXSA and the Event Greening Forum, while Gibbs is the 2012 vice chair and treasurer of EXSA.

supplier base companies to engage and interact on an international level. The theme for next year’s conference will likely cover the African Market, with touches of greening coming into play. There will also be an expo component alongside the annual meeting and media partners such as Meetings SA will be on board to promote IFES 2013. Post-show tours and social programmes will be arranged via On Show Solutions, with offerings in and around Cape Town. Guevara adds: “South Africa is an important market for IFES members because of its status as a BRICS member. Our members are really starting to look at BRICS countries. There has been a lot of interest in having partners in South Africa. After the World Cup, South Africa’s feasibility as a destination was put well and truly on the map.” The CTICC can expect between 120 and 130 members from the international exhibition industry heading to South Africa to attend the conference. “With the support of IFES 2013 from several of our leading EXSA industry peers, IFES 2013 will prove to be a major attraction for 2013,” says EXSA’s vice chairperson, Andrew Gibbs. “We look forward to inter-acting with IFES in the year ahead to make this a really worthwhile conference and exhibition.”




The role of EXSA is to serve the exhibition and events industry in Southern Africa. Our core strategy is to actively grow and develop the exhibition and events industry within Southern Africa. This is achieved through promoting the unique benefits offered by exhibitions and events, and raising the profile of our members who include venues, organisers and suppliers. Tel: 011 805 7272 Fax: 011 805 7273 Email:


I N S I G H T to learn about, and be part of, vital trends influencing BRICS markets. I consider the management and content of our industry’s events as excellent. For example the EXSA conference in early February was the first South African conference to be assessed and found to be in accordance with the CMP International Standards. Not for the first time, the organising committee of SAACI’s Northern Territories Branch needs to be applauded in bringing refreshing innovation to its annual

UFI and Manch Communications Open Seminar and Expo Summit in Africa conference


The minorities' gain is the majorities' loss


s I sit writing my column, I’m in Cape Town at the Cape Town International Convention Centre (CTICC) – with natural light highlighting the vista of Table Mountain – at the Global Association of the Exhibition Industry, UFI and Manch Communications Open Seminar and Expo Summit in Africa conference. Looking around at the audience, I wonder why there is comparatively poor support from South Africans (40%) at such an event being hosted on our door step. Attendance at internationally staged events of this nature are often prohibited by costs, but through EXSA’s organisation of a 33% discount to this one, the full costs equated to less than the international flight to the next UFI Conference in Europe, so I wonder



again about the South Africa support. The exhibition sector is privileged to see two well-respected international events in South Africa next year. Manch Communications, an India-based international operator with South African experience, is actively pursuing co-hosting another event. In addition, the International Federation of Exhibition and Event Services (IFES) plans to host a conference here in June 2013. This year’s event is being hosted in Russia and I believe this trend of focusing upon the BRICS (Brazil, Russia, India, China and South Africa) countries will grow across many different industries, providing the opportunity to meet quality contacts and

conference. In January they surveyed the whole of the association’s membership to determine the topics to be addressed, thus basing the conference programme on measured needs rather than perceptions or educated guess work. Last year, 20% of the SAACI membership attended the congress, but considering the thousands of individuals professionally employed within the meetings industry in South Africa, this is just a drop in the proverbial ‘ocean’. If we are serious about professionalising the industry we must become involved with continued professional development as individuals within the industry. The associations are doing their part through partnering and organising events “If we're serious about professionalising – it is now up to the individuals and the industry we must become involved managers to commit with continued professional development by attending and as individuals within the industry” Nigel supporting such events Walker CMP, MD, Complete Exhibitions to the full.



Saving Private Rhino is an initiative established after 2 rhino where brutally killed and dehorned on the Aquila Private Game Reserve. The initiative has been set up to ensure the future conservation of Africa’s rhino and wildlife heritage. For more information on how you can help visit



The rise of the convention bureau What are the NCB s plans to represent destination South Africa in the international meetings and events arena?

What platforms does the NCB make use of to market South Africa to international associations and meeting planners?

AK-N The National Convention Bureau (NCB) is designed and engineered to be a sales and marketing tool that will become an integral part of growing the potential and capacity of South Africa as a preferred meetings and business events destination. It will actively be generating leads through sales calls to potential clients, local and international,

The NCB will be representing the country’s meetings and events industry on international platforms and shows by way of a compelling pavilion to showcase South Africa. We will have a presence at IMEX Frankfurt, followed by AIBTM in June 2012. The NCB will also be supported by South African Tourism’s global marketing platforms – extending the message considerably and ensuring that the bureau has a solid and reliable presence in more than 14 global markets. Furthermore, three international NCB sales and convention managers have already been appointed, while the manager for the fourth region, Europe, will be appointed soon.

Amanda Kotze-Nhlapo

Meetings SA caught up with the National Convention Bureau's executive manager, Amanda Kotze-Nhlapo, to find out more about the bureau s approach to harnessing national business tourism efforts. including associations, corporate, incentive houses, and exhibitions managers. It will be hosting signature events and industry engagements, engage in relationship marketing, ambassador programmes and participate in marketing platforms.

What services does the NCB offer to meeting planners, and how does this incorporate the services offered by regional convention bureaus? Meeting and incentive planners will have ease of access to any and all information they require on the destination, simplifying their processes and making turnaround time significantly quicker. In addition, we will offer convention-planning support, site inspections and onsite event services. The bureau will also play a critical role in the facilitation and coordination of the bidding process in collaboration with its partners, the regional and city convention bureaus and business tourism units in



How will the NCB maintain its primary role of ensuring the successful hosting of meetings and events in South Africa?

provincial tourism authorities, to present a united front for destination South Africa. The NCB supports and works in partnership This will be a critical year for the NCB with the destination’s business tourism as it is working towards developing and partners, stakeholders and industry. Its implementing strategies and policies that role is therefore not to replace or oversee will guide provincial its overall convention The NCB will act as a one-stop vision and bureaus, but shop for giving neutral advice on the building rather bring all aspects of hosting and organising of team together and South Africa, boost ‘team SA’ business tourism-related events enabling to finalise the us to position and sell the country as a deals. The NCB’s bidding processes will be preferred business events destination. transparent and fair, managed on a projectThe NCB will make decisions on which by-project basis. markets to focus on initially, what What are the advantages of capabilities need to be in place in terms of infrastructure, human resources and consulting the NCB when stakeholder relationships, and will develop planning a meeting or the convention bureau brand across event in South Africa? traditional and digital platforms. The NCB will act as a one-stop shop for To get in touch with the NCB, call +27 independent information and assistance, (0)11 895 3000, e-mail giving neutral advice on all aspects of or hosting and organising any business tourismvisit related event in South Africa.



What is it really worth?

The global meetings industry Has the value of the global meetings industry ever been calculated accurately? The AIPC s Ernest Vincent suggests the sum would be more than R302.7 billion in the UK alone. The fact remains, the meetings industry is a significant creator of wealth.


here is a need for all of us involved in 1988. It became a success almost overnight. never-ending source of support for this in convention centre management Behind that success was a clear intention on hugely successful complex simply because the to keep on banging the drum and the part of the government of Hong Kong to economic benefit to the city and its residents shouting from the rooftops that our industry attract more inward investment and business was, and still is, clear for all to see. – both the events themselves and the venues tourists. The economic benefit to the SAR The British government’s Queen Elizabeth II that host them – will continue to provide very from the HKCEC was significant then and must Conference Centre in Westminster, London, is valuable measures of economic impact to the be huge today. now my responsibility – a conference centre global economy. In 1991, the Thailand government won a that is packed each year with between 300 When I entered the meetings industry some tremendous ‘coup’ to host the IMF/World to 400 very high-profile events producing 35 years ago, the economy was reeling from Bank meetings outside its traditional home a significant income for the central London the after effect of a secondary banking crisis. in Washington DC. The government was not economy over the past 25 years or so. The Periods of economic uncertainty seem to required to build a new convention centre for venue costs the government nothing and inspire enlightened cities to grasp the notion these meetings but it did. The objective was it earns a considerable sum each year for that the conventions, exhibitions and meetings to gain maximum economic impact from this the community it serves. In fact we pay the are a potent driver to regenerate regional and influential international meeting of financiers government a healthy dividend on an national economies. I experienced this firstand economists. I was able to help the Thai annual basis. hand while working for the National Exhibition government open the Queen Sirikit National Being at the coalface and seeing how Centre (NEC) in Birmingham in the early 80s. Convention Centre for this purpose. convention centres impact on their respective The marketplace for events was as difficult My last post abroad was with the City communities is the greatest attraction of then as it is now. Over time, occupancy of of Toronto and SMG at Exhibition Place in working in this exciting industry. The period those massive halls grew, new halls were built Toronto, a multi-functional 200 acre site ahead, as challenging as it may seem, is full and a huge part of Birmingham’s economic for trade shows, conferences, sport and of promise. Our industry is resilient and a entertainm regeneration and success today can be entertainment. Over 4.5 million visitors proven wealth creator, and my message is e directly linked to the creation of the attend events there every year. The not a new or novel one. I am among the many al mayor and a his city councillors were a NEC and subsequently its International who know that much more needs to be done Convention Centre. to value and gain recognition of the massive Experiencing the miraculous contribution convention Ernest Vincent is the chief executive of the Queen growth of the Asian Tigers in 1986 centres make to the Elizabeth II Conference Centre, a long standing really opened my eyes. As one of global economy. member of the International Association of Convention the founding directors of the Hong Centres (AIPC). AIPC is the pre-eminent international For more information, Kong Convention and Exhibition association of convention centre, with the mission of please email marianne. Centre (HKCEC), I was part of the encouraging, supporting and recognising excellence or team that opened the first phase About the author in convention centre management. visit of this venue to worldwide acclaim



The Pavilion is proud to announce the

unveiling of a second conference centre in May 2012. The Pavilion Clock Tower is situated in the V&A Waterfront boasting venues with stunning views of the harbour and the ability to accommodate up to 21 different room configurations for conferences and events. Maximum capacities include 850 pax for a cocktail event; 380 for a gala dinner and up to 460 cinema style seating.

Situated in one of South Africa’s top tourist destinations, surrounded with a backdrop of Table Mountain, The Pavilion Conference Centre and The Pavilion Clock Tower focuses on a “custom made conference experience” that combines a beautiful and flexible facility and service excellence. FOR MORE INFORMATION PLEASE CALL US ON

+27 021 419 7661




Starved for recognised standards

The South African MICE industry in order to grow the standard of MICE planning; CMPs should also be recertificated at the end of every five years. • CMPs must have an open mind to new ideas, proven technology and the like on the basis that planners do not stop learning. Hence continuing professional development is paramount. The planning and implementation of any recognition together with 14 000 CMPs type of MICE undertaking holds huge throughout the world. responsibilities for the corporate and Attaining CMPIS status requires the testing association coordinating teams going of one’s knowledge and experience across forward. By the very nature of bringing the full spectrum of meetings management. people together, taking their valuable From strategic planning, project, risk, time over a protracted period should financial, HR, stakeholder, site management, be respected and used effectively MICE design, marketing and professionalism. without exception. Accepted candidates discover the As part of their membership, CIC member importance of ‘singing from the same song associations are required to support the sheet’ no matter the particular discipline CMPIS programme. Hence with the advent of practiced by the experienced individual. No South African supplier-member associations longer are serious becoming CIC event managers members, No longer are serious event operating in a further managers operating in silos silos; instead, groundswell of knowing the interest is likely requirements and indeed challenges of in the fullness of time. a myriad of subcontractors allows for a A significant addition is the endorsement better understanding and thereafter a by the CMP Network South Africa of the better gathering outcome. This is especially powerful publications stable within the 3S valid when the subcontractors also have Media group, namely Meetings SA, the CMP status. SA Conference e-newsletter and the The CMPIS programme incorporates the annual SA Conference Directory – all basic philosophies that those that attain this providing an ABC audited circulation that premier status have discovered: is unsurpassed in the South African MICE • Any group gathering is not an end in media industry. itself, hence each undertaking is mindful The network’s endorsement holds of a new beginning. tremendous promise and we look forward • It is incumbent on all CMPs to share their to heightened standards through these knowledge and workable experiences outstanding communication channels.

With MICE being the best acronym to describe the meetings, incentives, conferences and exhibitions industry ‒ meetings and events management in South Africa has come of age. By Helen Brewer, CMP


he fledgling South African MICE industry stands on the cusp of reaching adulthood. A tad behind our international counterparts, the South African buyer (end-user) has reached consensus that mounting a group gathering of any kind to achieve a range of message retention objectives is not only time consuming, but also a highly responsible series of expensive tasks. Therefore the ROI and ROO are imperative in order to justify the expenditure. Over the past 10 years there has been a plethora of event management education and training initiatives. Colleges, SETAs and universities – private and public sector alike – offer a range from mere certificates of attendance to full-blown degrees. There remains limited research as to the numerous individual’s ongoing progress within the industry, let alone the identity of the ‘qualifier’ proudly acknowledging their achievement or the basis on which the achievement was based and assessed. The Certified Meeting Professional (CMP) International Standards (CMPIS) programme, as well as the dynamic method of candidate acceptance, has renewed/refreshed the strong foundation established in 1985 by the Convention Industry Council (CIC). Beyond attainment is the ongoing



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Keeping ahead of the game drives business at the Johannesburg Expo Centre

Convenience meets aptitude


he increasing complexity in customer demands is a trend that the Johannesburg Expo Centre (JEC) anticipated long before it became a reality. Keeping ahead of the game drives business at the JEC and by recognising that the service delivery would need to become more proactive and more professional, the JEC and its strategic partners collectively

sort to prioritise personalised clientinteractions. The JEC’s CEO, Craig Newman, has been instrumental in the rejuvenation of the venue into a world-class exhibition, conference and events venue. His approach to business, which he describes as ‘lean and mean’, has guided the JEC in its ability to always exceed client expectations. “All service providers operating within our venue

must accept the fact that the client’s needs come first.” The venue’s strategic partnerships are fundamental to its success. It is paramount that all of the JEC’s partners are aligned with its values and are up-to-date with new technologies and legislation pertaining to their service, ensuring that the convenient service structure is met with an advanced level of business aptitude. These points of synergy and relevance between the JEC and its partners are vital as the entire client experience – before, during and after the event – is associated directly with the venue. “The high standard of service expected from the JEC has prompted Lodge Security, as a service provider, to strive to improve our standard of service continuously. We are in steady contact with all relevant authorities and regulators to improve our service,” says Steve King, CEO of Lodge Sibumbene Events.

New city hotel launched in Dar es Salaam

Perfectly appointed for good hospitality


he Townhouse Hotel and Conference Centre is one of the city’s newest and most sought-after business and function venues in the Western Cape, thanks to its ideally central location in the uptown commercial district of Cape Town – within walking distance of the parliamentary complex and just 15 minutes from the airport. Set on two spacious levels, it offers a range of highly flexible, modular venues that can be equipped for a variety of needs, from large cinema-style presentations accommodating up to 250 delegates to product launches, sit-down functions and lavish banquets, as

well as smaller meetings or breakaway sessions. State-of-the-art technical facilities allow the venues within the conference centre to be customised with the latest presentation, audio-visual and conferencing equipment. Fully catered, the centre offers a range of menus for working breakfasts, light finger lunches, cocktails and formal banqueting functions. Secure on-site parking, a conveniently located restaurant and accommodations, a floor or two away from the centre, make this a preferred Cape Town city venue for both visiting and resident guests.

The Townhouse Hotel and Conference Centre offers an intimate, individualised hotel experience




ourism Promotion Services’ Serena Hotels has proudly launched the Dar es Salaam Serena Hotel as the latest acquisition into the group’s city hotel portfolio. The hotel was previously the Royal Palm Hotel, a 230-room five-star hotel based in the largest city in Tanzania formerly managed by Mövenpick Hotels and Resorts, and was rebranded as the Dar es Salaam Serena Hotel effective from 1 December 2011. Strategically located within the commercial, business and diplomatic district, the Dar es Salaam Serena Hotel is positioned as a premier five-star hotel for discerning corporate and leisure clientele alike. The expansion of the Serena brand in Dar es Salaam will strengthen Tanzania’s position as a key player in the meetings, incentives, conferences and events segment, while also attracting the leisure clientele.



Hercules Trophy comes to South Africa


nternational Nelson Mandela Day is being marked in a very special way by South Africa’s leading team development company, Dream Team Catalyst. Hercules Trophy is a super-charged inter-company sporting team day, which builds camaraderie, embraces networking and promotes company loyalty. It has been held all over the world every year since 1999 and will make its much anticipated debut in South Africa later this year. No athletic skills are needed to participate. Everybody at the office can join the event and even win the competition. A total of 144 teams, each comprising six or seven members will spend the day together at SuperSport Park on 18 July 2012 – Nelson

Mandela Day. They will take part in 12 amazing activities (the Hercules Labours) competing against other teams. South Africa has never before seen anything like this event. Participants will fly their company colours and get to network with the ‘who’s who’ of corporate South Africa. They will also be part of a spectacular send-off surprise for Team SA before it departs for the London 2012. Hercules Trophy aims to raise R500 000 for worthy causes identified by the teams themselves. Entries are coming in fast and registration closes at 144 teams – so don’t delay, book your place today. For more information, visit or call on +27 (0)11 805 4261.

A premier choice for meetings and events

Hercules Trophy is a supercharged inter-company sporting team day

Custom-developed technology for conferencing and events

T Premier Hotels & Resorts has made large-scale conference and business facilities a key offering to the South African conferencing and travel industry


he Premier Hotels & Resorts Group has positioned itself as a key player in the lucrative South African hospitality, conferences, exhibitions, meetings and incentives market. All of its hotels are positioned as destination conference venues, which provide seamless on-site accommodation along with impeccable hotel facilities. There are several developments scheduled within the Premier Hotel Group with the upgrading of the following properties: Premier Hotel Cape Manor will undergo an extension to the property with the addition of 35 rooms; Premier Hotel Pinetown will receive 40 new rooms and the existing 60 rooms will be upgraded; Premier Hotel King David will receive new furniture, fittings and exterior building alterations; Premier Hotel Regent will see its bathrooms and bedrooms upgraded; and a spa will be introduced at the Premier Hotel OR Tambo. The group has also taken strides in the green direction. The organisation is working closely with Eskom to instil an ethical environment and to increase environmental operating efficiency while reducing energy, water and waste consumption through the changing of light globes to energy-saving globes and installing energy pumps. Separate bins are also provided for recycling purposes. Going green is a process and as a hospitality organisation Premier Hotels & Resorts will continue to contribute towards making an impact in both a global and micro-environment.

ourism Services Group (TSG), a business-to-business company connecting travel intermediaries to tourism service providers by providing them with cost-effective, optimal tourism services and technologies, has just introduced two new products developed specifically for professional conference and event organisers. Tourism Services Manager is a specialised product that combines web and call centre technology to enable conference and event organisers to offer and manage accommodation and day tours before, during and after their events. It offers a customdeveloped and user-friendly web technology platform that can easily be integrated with existing websites, a dynamic billing functionality that offers multi-currency payment options and automatically generates invoices and receipts, an online booking and call centre product, and even value-adds such as mobile integration as an optional extra. DMC+ is a turnkey destination management solution that offers a holistic set of technologies, services and value adds. Through DMC+, TSG can take over the responsibilities associated with hotel and tour allocations, removing a potential risk from the event’s balance sheet and augmenting the event budget with a commission on the accommodation and tour bookings. As part of the bonus offering, TSG can provide ICCA- and SACCIregistered PCOs – who can assist with venue management for the event and can handle crucial aspects of the event such as on-site registration, exhibition management, marketing and sponsorship – the technology that is required to host a successful event.




Entering an unparalleled

Coastlands Umhlanga Hotel & Convention Centre


legant, luxurious and iconic aptly sum up KwaZulu-Natal’s foremost up-and-coming hospitality and accommodation group, Coastlands Hotels & Resorts. The group, which forms part of the larger Saantha Naidu Group, operates exclusively in the province from its head office located in Durban. Since its first hotel opening more than 15 years ago, the group



30 Degrees Umdloti

has grown to incorporate the following areas of speciality: accommodation, conference facilities and hotel restaurants. Apart from boasting a comprehensive array of some of KwaZulu-Natal’s finest accommodation and conferencing locales, Coastlands Hotels & Resorts has launched its most beautiful hotel to date, the Coastlands Umhlanga Hotel & Convention Centre in the

Gatemax complex. And while development and growth feature predominantly in the group’s activities, every effort is being made to ensure its effect on the environment remains minimal. Such endeavours to reduce its carbon footprint include a greening project, as well as maintaining the social investment policy and programme instituted by the Saantha Naidu Group.



Coastlands Durban

Coastlands on the Ridge Hotel

The Ebuhleni Zimbali Villas

Coastlands accommodation portfolio Coastlands on the Ridge Hotel is situated within minutes of the Durban city centre. This four-star hotel offers 101 beautiful and unique bedrooms. The Fleur De Lis beauty spa and hair salon, a swimming pool, a coffee shop, a Halaal friendly restaurant and a 250-seater conference venue are available on site.

Coastlands Umhlanga Hotel & Convention Centre is an exquisite four-star hotel situated in the Gatemax complex. It offers 136 rooms, the Saffron restaurant, the Vanilla coffee shop and bar, and the African Fire and African Heritage meeting venues accommodating up to 400 delegates each.

The Ebuhleni Zimbali Villas are luxurious selfcatering villas situated on the Zimbali Estate. These five-star, doublestorey holiday homes are complete with entertainment and braai areas, a swimming pool, golf carts and daily cleaning services.

30 Degrees Umdloti, two five-star self-catering, fully furnished beachfront apartments, include features such as DStv, flatscreen TVs, tea- and coffeemaking facilities.

Coastlands Durban is centrally located in the heart of the Durban city centre within close proximity to the ICC. This 252-bedroom hotel includes a conference venue that accommodates up to 1000 delegates.




Best of KwaZulu-Natal

Champagne Sports Resort and Pumula Beach Hotel From conferencing in the Drakensburg to hosting spectacular events on the shores of the breathtaking South Coast, Champagne Sports Resort and Pumula Beach Hotel welcome you.


hampagne Sports Resort, at the foot of the majestic Drakensberg mountain range, can accommodate up to 750 delegates. The 40 new hotel rooms and four new luxurious presidential suites enable the venue to offer 152 hotel rooms and 91 timeshare chalets, of which the majority are three bedrooms (all en suite). The resort offers a total of 16 conference venues, including the state-of-the-art Buttress Centre, which seats up to 1 350 delegates and banquets up to 850 guests at round tables. Other venues include the Sentinel Room, which seats up to 1 000 cinema style and 720 classroom; the Monks Cowl centre, which seats up to 550; the Summit Room seating up to 400 and the more intimate venues ranging between 150 delegates down to the private boardrooms seating up to 16 people. Delegates have Internet access in the hotel and the majority of the venues, and can utilise the business centre located across from the coffee shop. The buffet and dining area at the resort can comfortably feed up to 700 guests with little queuing, complemented by an outstanding food offering rapidly gaining merit in the hospitality industry. In addition, the Wellness Centre includes an upmarket salon and wellfitted gymnasium. Just 10 minutes from the resort, a new Canopy Tours has opened its ‘doors’ in the valley. It



is run by Four Rivers Adventures, which also offers teambuilding activities including archery, quad biking, zip lines and white water rafting for the more adventurous. Champagne Sports Resort is also home to an 18-hole championship golf course nestled within this spectacular leisure, conference and timeshare establishment. The golf course has

Pumula Beach Hotel offers four conference venues including the newly renovated Intshambili conference room, which seats up to 140 delegates and up to 120 guests banqueting style. Additional venues include Amawele 1 and Amawele 2, seating up to 90 delegates, and mZumbe, seating up to 100. All conference rooms come standard with conferencing equipment. Besides the never-ending golden beaches, protected bathing, rock pools, excellent fishing opportunities, annual sardine run and dolphin


been rated as South Africa’s most beautiful golf course in recent years and the clubhouse is rated in the top five 19th holes in South Africa.

Pumula Beach Hotel With its stunning views of the Indian Ocean, Pumula Beach Hotel has the best seaside location on the KwaZulu-Natal South Coast. Situated 100 km south of Durban, it makes an ideal venue for relaxing, stress-free conferences. A selection of comfortable accommodation is available, which includes both family and double or twin rooms with sea or garden views.

and whale watching, guests can enjoy the seafacing salt water swimming and paddling pool, beach sand volleyball court, nine-hole adventure golf, table tennis, trampolines, a ladies bar, original pub and a TV and games room. Nearby amenities include a selection of wellknown golf courses, tennis courts, deep-sea fishing charters, ocean safaris, hiking trails and much more. For more information visit and



meetings ‡ incentives ‡ conferences ‡ exhibitions




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A CONFERENCE ONLINE IS THE DEFINITIVE point of reference for venues, product and service providers for the meetings, conference, events and exhibitions sector. With detailed listings of venues, speakers, team-builders and other industry-related service providers and products, the website is an essential tool. We’ve got the latest business tourism news, venue developments and an extensive list of all the necessities to host successful meetings and events. For this wealth of knowledge, simply log on to

STAY IN TOUCH A weekly newsletter keeps you up to date Sign up online for our FREE weekly newsletter, the SA Conference Update, and get the lowdown on the hottest happenings in the business tourism arena.

The @SAConference tweets will keep you updated on all the latest, exciting and, of course, interesting happenings in the growing sphere of business tourism in South Africa and on the African continent.

READY FOR MORE? To advertise on SA Conference Online, contact Caroline Martin Email: Tel: +27 (0) 11 454 6051 fax: 086 660 2024 For more info or any website-related queries, contact Abby Vorster Email: Tel: +27 (0)11 233 2600 Fax: +27 (0)11 234 7275




Alpine Heath cycling in the Drakensberg

The Zulu Kingdom beckons Meetings SA takes a closer look at the various exciting business tourism developments currently on the go in KwaZulu-Natal.

By Claire Rencken

usiness tourism is booming in KwaZulu-Natal with the province having cemented itself among the leading international convention destinations. This is thanks to Durban, and the Durban International Convention Centre (ICC) having successfully hosted the COP17/CMP7 United Nations Climate Change Conference late last year. According to reports released subsequent to the closing of the conference, an estimated 20 000 delegates from around the world, including international media and civil society were in attendance. In an article published on Bizcommunity. com, journalist Kemantha Govender wrote: “COP17 has not only given Durban’s image a boost, but has also given the city a unique opportunity to showcase the extent of what Durban can do through its organisational and infrastructural capacity.” And while the Durban ICC provides the ideal meeting space for international conventions and major exhibitions, there are many smaller venues located throughout the province that provide numerous diverse conferencing and banqueting offerings.

Bustling Ballito Since King Shaka International Airport opened in May 2010 on its doorstep, Ballito has been, and still is, experiencing tremendous economic growth. Perhaps the most exciting development in the pipeline for the once quiet little holiday town is the Ballito ICC and Exhibition Centre (the catalyst development for the Greenlands New Town Centre), which is set to open in 2014. Sangweni Conferencing has completed the development framework for this new international tourism, conference and

Midlands Meander





Alpine Heath Resort

exhibition centre – a R240 million, 198room international hotel and a R120 million parking centre. Forecasts show a demand for 150 events in the operational six months of 2014, growing to 440 events a year by 2017. The conference centre will have capacity for 4 750 delegates, a plenary hall with capacity for 1 125 and breakaway spaces with room for 800. Construction is set to begin this year and will create about 4 100 temporary jobs. The official opening is pegged for May 2014, together with its promise of about 1 200 permanent jobs, substantial empowerment opportunities and

set amid the magnificent Drakensberg Mountains. This resort offers superb accommodation, fine cuisine, team building activities and quality conference facilities. The 100 luxuriously appointed, fully equipped chalets promote networking with work colleagues and each chalet has panoramic mountain views, a comfortable lounge and fire place, kitchen, patio, satellite TV, three-bedrooms (one with a double bed and two with twin beds) and two bathrooms, each with shower. Should you book all 100 chalets, the resort guarantees exclusive use of its facilities. Alpine Heath Resort also offers conference delegates a variety of dining options. Should you want to organise a burst of Noteworthy venues adrenalin for your delegates during the Alpine Heath conference, Resort is ideally you can take a located midway trip to All Out Ballito also has many new, between Adventures, which but smaller boutique-type Durban and is situated at the venues Johannesburg, entrance to Alpine

tourism spending. A new multimodal transit centre with bus and rail links is to be built right next to this development for completion in 2015. “Ballito also has many new, but smaller boutique-type venues,” says Jenny Weber of Impilo Conferences, a company that specialises in sourcing, coordinating and booking businesses with their ideal day or stay-over conference or teambuilding event. It has venue information available for all price ranges and sizes. Impilo offers a wide and interesting selection of places throughout KwaZulu-Natal and Weber has personally visited over 480 venues throughout the province.

Moses Mabhida Stadium, Durban



Amanzingwe Waterbok venue in the evening

Heath Resort. Since 2001, All Out Adventures hosting it on the World Cup Pitch itself? has offered guests and conference • The Ocean Atrium: Spacious and delegates breathtaking experiences and the sophisticated, this venue can host up to ultimate in teambuilding events. 220 cocktail guests. Its high ceilings and Moses Mabhida Stadium is known collection of commissioned pieces by local countrywide as an iconic sporting venue, artists make it ideal for opulent occasions renowned for hosting some of the FIFA with a touch of cultural flair. 2010 World Cup games, as well as concerts • The Mixed Zone: Located in front of by international artists. Added to all of the tunnel that players use to access the this, however, Moses Mabhida Stadium pitch, this expansive area is great for is also a worldconferences, large class eventing seated dinners or Moses Mabhida venue that can product launches. accommodate It can also be used Stadium is a world-class all manner of to display a new car eventing venue that can functions. It’s also or SUV. accommodate all within accessible For something in manner of functions distance to King the Port Edward Shaka International area, The Estuary Airport and close to the Durban beachfront. Country Hotel offers comfortable, naturally Venues available at the stadium include: lit conference rooms, helping you to focus • The Presidential Atrium: This spacious, on business while away from the day-toglass-enclosed lounge is adorned with day stresses of the workplace. It’s easy beautiful artworks and can host up to to make decisions, develop strategies or 220 cocktail guests. The Gold Business motivate the team when based in the right Clubs 8 & 9: Perfect for hosting exclusive environment. The venue has two conference banquets, cinema screenings, cocktail rooms that are fully air conditioned and parties (for up to 200 guests) or product can accommodate 100 and 150 delegates launches. respectively. The beautiful, natural • The FIFA 2010 World Cup Pitch: If surroundings lend themselves to team you’re planning an especially unique building and leisure activities. function, why not surprise your guests by Royston Hall, situated in Umtentweni, is a novel choice for a smaller group. It is the Victorian home of Ria and Roderick Hackland. This is an intimate venue, and, to maintain the exclusivity, it accommodates a maximum Rawdons Estate, Midlands

Lost Los Lo L osst C o City's iity it ty's ty 's Valley Val Va V aalllley leeeyy o off th the th hee W Wa Waves aves vveeess





Boat charters in Durban

of 40 seated guests. The Victorian Upper Room is fully air conditioned, and in winter one can enjoy an open fire. Areas for breakaway discussions are available. Meals and refreshments are presented according to your preference. Hartford House in Mooi River boasts a new conference facility: a world-class venue, equipped with state-of-the-art equipment and located on a beautiful stud farm in the Midlands. The venue can provide for the needs of any relatively intimate, toplevel executive conference. The range of activities on the property is broad, often unique, and engaging.

has a fully equipped galley with fridge, freezer and braai facilities, and is licensed to carry 15 passengers – and can even sleep eight people in four double cabins with two toilets on board. The hire of the vessel is R1 950 per hour, with a minimum of two hours. Madevu Charters boasts one of Durban’s most exclusive luxury yachts – the Madevu. The professional team on board will cater to your every whim, while allowing you to sit back and relax. Madevu South Africa can visitors hospitality in truly beautiful accommodate up to 45 passengers, plus surroundings, outstanding accommodation, five crew members. She boasts an on-board conference facilities, kitchen, fully stocked fascinating local bar with credit card The great weather in Boat charter companies events, fabulous facilities, an upper deck Durban makes boat For an event or teambuilding experience restaurants, braai area, a lounge with a difference, a boat charter is certainly revitalising outdoor area to relax in as well charters literally a worth considering. “The great weather activities, adventure as facilities to host 365-day business in Durban makes boat charters literally a sports, historic either a smaller sit365-day business,” says Ian Quirk of Tomani landmarks, wildlife down dinner or Charters. Maggie D, Tomani’s 36 foot sailing conservation, and ‘shop-till-you-drop’ board meeting. catamaran, specialises in corporate functions, unique arts and crafts. An easy one-hour The Midlands Meander team building events, sunset cruises, harbour drive from Durban, and easily accessible on In the heart of KwaZulu-Natal, this cruises, deep sea cruises, recreational fishing the N3 highway from Johannesburg, there collection of arranged routes offers and snorkelling, to name a few. The vessel is much to explore and do in the Midlands. One of the venues along the Meander is Rawdons Estate, which has recently upgraded all 25 of its rooms. The venue has invested over R2.5 million on the upgrades, including the dining room and walking, cycling and birding trails. Its conference centre can seat up to 100 people and it also has a helipad, which is very popular Pottery workshop at Aladdin’s with corporates. Corner in Nottingham Road Another worthwhile stop along the Meander is Piggly Wiggly Country Village, which now boasts 25 shops and activities Bakubung – great for corporate teambuilding events, Bush Lodge launches and gatherings. The village offers food, wine, shopping, putt putt (excellent for corporate groups), all set amongst





Useful contacts


Aladdin’s Corner

Piggly Wiggly Country Village

Alpine Heath Resort

Rawdons Estate

Hartford House

Royston Hall

Impilo Conferences

The Estuary Country Hotel

Madevu Charters

Tomani Charters

Moses Mabhida Stadium

Zulu-lulu Trading

vineyards and the Amazing Maize maze, also a great teambuilding (seasonal). For another novel teambuilding experience, Aladdin’s Corner in Nottingham Road hosts a two-hour pottery workshop, during which a team’s ability to work together is assessed. It is a very illuminating procedure as the team’s strengths and drawbacks are clearly visible. Egos, leadership and the ability to work as a team are some of the elements that are identifiable. A great venue where conference delegates can have some creative fun is Zulu-lulu Trading, located in Lions River. Alternately, it can arrange a portable Art Bar to visit delegates at their conference venue within the Midlands Meander area. KwaZulu-Natal truly is an enticing, multicultural showpiece destination flanked by the warm Indian Ocean and soaring peaks. It has something to offer both thrillseekers in the great outdoors and the discerning traveller seeking a unique blend of sophistication, cultural diversity and excitement.


sms Alpine Conf to 43366 win a FREE

ance to and stand a ch erence activity nf co se ou -h in


Alpine Heath Resort prides itself on hosting unforgettable conferences with great conference rooms, fantastic accommodation and cuisine, as well as unique team building activities available onsite. Located mid-way between Johannesburg & Durban it’s the perfect place to get away from the distractions of the city and explore the majestic Drakensberg region.



Connecting CEE-MAY2012

People with Places across Africa

SunConnect – your gateway to Tsogo Sun’s conferencing, hospitality, events and entertainment portfolio Connect


One call to SunConnect holds the key to all your requirements – accommodation, banqueting, special events, team building, dining, gaming, theatre and a world of entertainment…

Are you drawn to the glitz and glamour; prefer the simple to the spectacular; modest to mad or minimalist to the magnificent.

Select SunConnect offers you over 250 Tsogo Sun venues across 95 hotels and 14 casinos – all situated in premier locations across South Africa. Our properties range from deluxe to economy brands including Southern Sun, Garden Court, Sandton Convention Centre, Montecasino, Gold Reef City and Suncoast Casino.

Our 42 years of experience in the industry combined with our professional streamlined service, technical savvy solutions and fresh innovative menus are all an assurance of a unique and memorable event.

Let SunConnect connect you!

Need an intimate boardroom near the city, a banqueting and accommodation package in the country, a beachfront launch or hospitality for the latest Broadway Musical – SunConnect offers you the widest selection accommodating 10 to 5000 people.

250+ Venues = 53 000m2

95 Hotels = 14 500+ Rooms

+27 11 367 4250

For more options available to you, visit

5 Theatres

14 Casinos

300+ Restaurants




Distinctive event locations


ocated a mere 120 km south of Johannesburg on the banks of the Vaal River, 10 km outside Parys, SunWa River Lodge has seen some incredible rejuvenation over the past year. Acquired by the teambuilding industry’s well known Jacques Botes of R.E.A.L Adventures and Pieter Kemp of the Dell Cheetah Centre. Bringing this conference and teambuilding venue back to life, Botes and Kemp have gone to great lengths to utilise the beautiful environment of the Vaal River, revitalising a venue where tranquillity and hospitality are paramount. The main camp is laid out in a horseshoe configuration, overlooking the majestic Vaal River, and incorporates the larger of the lodge’s two main conference rooms. Teambuilding activities are an important part of the SunWa experience, where qualified facilitators focus on elements of

teamwork and interpersonal dynamics. Trust, support, bonding and communication are the key ingredients of the successful teambuilding operation at the venue. SunWa offers a choice of the following exciting team building activities: • specialised teambuilding programmes • conference leg-stretcher activities • river rafting (half day or full day) or mini raft • paintball (combat games) • quad-biking • survivor course • mini Olympics • ski slope

Water always creates the most spectacular backdrop, whether it s a waterfront spa treatment, a waterfront venue or an event taking place on the water. Meetings SA brings you the latest news from leading waterfront venues throughout South Africa.





SunWa River Lodge

• climbing wall • amazing race • pole fishing • blind man’s soccer The river lodge is home to five conference venues. These include the Hippo conference room, an air-conditioned log- and glassencased conference centre, built on stilts at the river’s edge; the Rhino conference room, a glass and thatch facility overlooking the Vaal River with a peaceful atmosphere that only nature can provide; the Warthog conference room, a private air-conditioned facility with its own distinctive atmosphere, the Wise Owl conference room, an intimate facility ideal for small groups or as a breakaway venue; and the Huey Hanger conference room, an air-conditioned facility, which adds to the history of the ex-military Huey Helicopter that flew in the 1960 Vietnam War. In addition to its spectacular facilities, SunWa offers a variety of accommodation offerings, from charming, hand-crafted executive en-suite log cabins nestled among

the trees, to cottage and guesthouselike accommodation set away from the main venue and ideal for senior and executive management. For functions and events, apart from SunWa’s extensive conferencing facilities, the Elephant venue offers a spacious dining and entertainment area, incorporating a stage and sundeck. Breakfasts, lunches and dinners are served in this thatched dining area overlooking the Vaal River. Another private dining and evening entertainment area, the Bushman’s Bar, with its wooden deck, is built over a stream running through SunWa and comes complete with its own bar and boma campfire area. This venue can accommodate up to 20 delegates seated.

The Lookout Cape Town’s dazzling new venue on the water’s edge, the Lookout offers uninterrupted 360° views of the city’s most spectacular sights. Located in the renowned V&A Waterfront, the Lookout is the ultimate distinctive, contemporary

setting for functions and events. The unique selling point of the venue is the magnificent outlook from the terraces of its glass sides of iconic landmarks, including the Cape Town stadium, Table Bay, Lion’s Head and, of course, the magnificent Table Mountain. Be it day or night, it’s the breathtaking vistas of the ocean, mountains and city surrounding the Lookout that ensures that this venue is beyond compare. Positioned at Granger Bay within the V&A Waterfront, the Lookout is intimately connected to the most visited tourist destination in South Africa. Visitors are drawn by the sheer variety and excellent quality of the shops, restaurants and hotels, as well as the leisure and entertainment options that are available within the precinct. This versatile venue is ideal for local, national and international functions and events. The space can cater for corporate AGMs, brand or product launches as well as conferences and cocktail parties. Its exceptional features include its flexibility with the space totally adaptable to event

The Lookout, V&A Waterfront





The River Club Conference Centre

includes either a full English or continental breakfast and half-day venue hire. Both packages include tea, coffee, biscuits, notepads and pens. Terms and conditions apply. A full in-house event coordinator is on hand to assist with any decor, catering and entertainment needs. The River Club is located 10 minutes’ drive from Cape Town International Airport and the Cape Town CBD. It is also conveniently located with easy access to all major highways.

Lake Umuzi Waterfront

outcomes, needs and requirements. Its rooms of various sizes ideal for corporate interior and exterior spaces may be merged, conferences, school dances, exhibitions, integrating indoor and outdoor seating, weddings and business events, catering for allowing clients to take advantage of the up to 300 delegates. The rooms overlook the structural enhancements available. The rolling lawns of the driving range, creating Lookout’s centrality and ease of access is an open-air country feeling. The historical another major asset, as are the reassuring boardroom now boasts a new solid wood safety and security measures in place. There 10-seater boardroom table with 10 executive is ample secure parking available at Granger leather chairs. Each venue is kind to the Bay garage and in the underground parking environment, in keeping with River Club’s at Breakwater. eco-friendly policies, using only energy-saving In terms of organisational support, Chattels, lights and environmentally friendly paint on with its expert team of event coordinators, all the walls. is available to design and deliver packaged Highly competitive rates and superior, infrastructure solutions according to clients’ personalised service as well as modern requirements. In addition, audio-visual the Lookout venue has equipment, Each venue is kind to the a comprehensive list of wireless Internet environment, in keeping preferred suppliers that access, fax and with River Club’s ecoknow the venue inside out photocopying and can work with clients facilities are friendly policies and their teams to create on offer to an event to remember. companies and their staff. New top-of-the-line cordless The River Club Conference Centre microphones and digital projectors have been Now offering guests and companies a newly added to each conference room. revamped and redecorated conferencing Honda, Adidas, New Balance, Auditor venue, the River Club Golf and Conference General, the ANC, Airports Company South Centre is ideal for networking, teambuilding, Africa, Audi and Vodacom have all selected events and meetings. The River Club presents the River Club as their conference venue of guests an opportunity to combine a great choice over the past few months. conference and event venue, delicious meals New conference packages on offer include: and cocktails, with a round or two of golf • The directors’ conference breakfast, at at one destination. This well-known golf and R195 per person, which consists of a full conference centre, established in 1993, is English and continental breakfast and halfa Cape Town landmark offering guests the day venue hire. ideal professional and leisure option. • The executives’ conference breakfast The conference centre is home to nine package, at R159 per person, which



Located in Secunda, Mpumalanga, Lake Umuzi Waterfront presents an exciting combination of top-class accommodation, conferencing and wedding options, the AquaZone Waterpark, a wide variety of restaurants as well as a selection of shops and offices. For conferencing, the Basement Theatre is the perfect venue for all events, yearend functions and weddings. The venue has a luxuriously cosy atmosphere and can accommodate medium to large functions. Basement One can accommodate up to 400 delegates seated, while Basement Two can host up to 1 000. Both venues are air conditioned; technical equipment includes an overhead projector and white screen, as well as catering and generator facilities, to ensure absolutely no interruptions. Lake Umuzi is also gaining in popularity as a wedding venue. Providing the perfect back drop to a perfect day, the Basement Theatre and Boesie’s Restaurant both present magical venues for dream weddings. The Basement Theatre is ideally situated in close proximity to chapels and churches in the area and offers a variety of catering packages to suit clients’ needs. Boesie’s, the waterfront’s featured restaurant, also caters for conferences, functions and events, with professional service and fresh and tasty meals to dazzle guests and delegates’ taste buds. While each facility has its own distinct ambiance and design, it’s clear that waterfront venues offer a picturesque alternative to an inner-city hotel.

Useful contacts Lake Umuzi Waterfront The Lookout The River Club Conference Centre SunWa River Lodge

Your Y ou ur long-term partner partner in n cconference onfe erencce so solutions olu utions visit us on

Sittuated on the banks of the Vaal Riverr, 10 0 km outside Parys and 12 20 km south of Johannesburrg CONFERENCI CIING G • Air conditioning, Wi-Fi and standard equipment • Rhino – situated on granite rocks overlooking mighty Vaal, up to 350 Delegates • Hippo – a log and glass venue on the river, 120 to 150 delegates • Warthog – located among trees and near a stream, 20 to 30 delegates • Function Venues – Elephant and Bushman’s Bar are our main function venues and conference rooms can also be utilised as function rooms

TEAM MBU BUIL ILD DING NG G • SunWa Home-Grown Challenge • River rafting • Amazing Race & Survivor courses • Cheetah visits • Other activities ACCO OMMODAT ODATIO ION • Coffee and tea station, en-suite bathrooms • Double-storey cabins – 66 beds • Single-storey cabins – 36 beds • Thorn Tree Cottage – 21 beds • Quarter Deck – 10 beds

RESERVATIONS Tel: +27 (0)11 431 2040 or e-mail us on LODGE Tel: (056) 81 17-7107 7

SunWa has gone to great lengths to utilise the beautiful environment of the Vaal River and to create a conferencing, accommodation and teambuilding venue where tranquillity and hospitality are paramount. We run team-building activities inhouse and they are an important part of the SunWa experience. Qualified SunWa facilitators focus on elements of teamwork and interpersonal dynamics.



Be on the safe side

he Recreational Sports & Safety Act, promulgated in 2010, affects all involved in the creation and hosting of any event, especially the security service provider. The Act has had far-reaching consequences, and in the event of non-compliance, many stand to have events shut down and there is increased liability against the show-holding bodies, their relevant representatives and involved stakeholders, as well as security services. This applies to all events. Bev Zieseniss, director at Focus Security Services, elaborates: “We focus on compliance. Perhaps easier said than done, so how did we adapt? Our first aim was to understand the Act in its totality, as well as the repercussions of not only noncompliance, but more so of the effective application of the Act to best benefit our clients, and their clients and patrons. “Once we were familiar with the Act, we had to assist our clients in gaining

The risks associated with organising events remain high on the agenda of planners, as does conforming to the requirements of the Safety at Sports and Recreational Events Act. Meetings SA speaks to some experts in the field to find out more. By Claire Rencken

the company ensure that all its bases were covered and that no areas were left unattended that may have opened them up to liabilities and even possible civil claims. After identifying the need for a compliance officer, the next step was to ensure that indemnities were detailed, precise and accurate, ensuring all bodies were adequately exempt. “But that on its own was not enough; an effective ‘events brief’ was added, thereby making life simpler for all of our departments as well as our clients and managers,” Zieseniss adds. “Comprehensive event planning and implementation of the plan, including a detailed compliance checklist are vital, as is a final sign off by the compliance officer on the successful completion of a risk-free event for our clients.” These steps have enabled Focus Security Services to identify hazards, thereby pre-empting them and reducing the ultimate risk, ensuring that every

A focus ocus on safety saa f e t y & ssecurity e c urityy at ev events o best compliance. In order for us to vent offer our clients effective event management within the Act’ss he framework, we considered the ance role and benefit of a ‘compliance officer’. This person’s role is he Act diverse, from demystifying the king legally for our clients, to working hand in hand on a controlled JOC) joint operations committee (JOC) ’s to establish each stakeholder’s role and responsibility. The compliance officer was also al crucial to establishing the legal suring aspects for us at the JOC, ensuring that JOC event briefs were n compliant, detailed and within ach the requirements, detailing each person’s role and how they would coordinate together, with thee other stakeholders to ensure a total team in the event of a crisis.” most Focus Security Services almost d had to reinvent the wheel and apply the Act to every aspectt of ether its business, first putting together quick reference to-do lists to help



event is safer for both the clients and the patrons.

Technology for safer events Derick Terblanche, managing director of Dex Security Solutions, explains how the company’s innovative approach has revolutionised – and still is revolutionising – access control in South Africa. The development and patenting of unique security technologies is prompted by the growing prevalence of ticket fraud worldwide, which can lead to huge loss of ticket revenue and create severe safety and security threats to participants and spectators. Based in South Africa, Brazil and the UK, the Dex Group (Dex) is a leading provider of security technology and has been well placed to contribute to the success of major events


hosted in recent years. Technical innovations developed by the group for the 2003 Cricket World Cup resulted in a paradigm shift in security at venues in South Africa. The company pioneered secure copy-protected tickets and secure machine-readable access control at this event. The 2003 World Cup ticket technology

Technologies and solutions from Dex used for the 2003 International Cricket Board World Cup were so successful that not one fraudulent ticket holder was granted access to any stadium consisted of a printed two dimensional barcode, copy-protected by Dex’s unique patented ‘black on black’ technology. The company also developed a range of turnstile ticket verification units (TVUs) that could read and authenticate these tickets. The TVUs have since been enhanced to read multimedia attributes, such as copyprotected two dimensional barcode images from paper or plastic tickets, fingerprint biometrics and smart card tickets. Technologies and solutions from Dex used for the 2003 International Cricket Board World Cup were so successful that an official audit revealed that not one fraudulent ticket holder was granted access to any stadium

VIP Entrance at Peter Mokaba Stadium










Highly trained security officers =


‡Guarding ‡ Event Security ‡VIP Protection ‡ Risk Management ‡ Equestrian Unit ‡K9 Unit Contact Beverly on t 084 534 4433 | |


throughout the entire event. done at each and every stage of event be exposed to elevated personal risk. After this first World Cup experience, production. An effective risk plan will • Surveillance: covering a broad spectrum, Dex responded to an ever-increasing identify potential risks and then each risk from physically having an individual person demand for venue security solutions with will be given a priority level, ranging from maintain a visual perspective, to using the development of a host of unique and very low to exceptionally high. Risks with top-quality latest technology surveillance effective IT security technologies. The high severity should be handled first. equipment. company has filed six international patents in • Access control: these systems are Consult the experts this field alone, with unique technologies that generally seen as the second layer in Like Focus Security Services and Dex cover diverse IT security requirements for the security of a physical structure or Security, Alex Gintan Associates can small, medium, large and global venue events. presence. also address all your safety and security Secure access control and information • Crowd control: which requires careful needs for an event. It is a South Africasystems from Dex were successfully planning by any security service. Large based company, which also operates implemented at the Peter Mokaba Stadium crowds are a normal part of the operation internationally, that provides risk in Polokwane. Many important lessons were of many public venues and facilities management, legal compliance audits, learned from providing technology for the such as fairgrounds, leisure centres and 2010 Football World Cup venue, including: entertainment venues and sports stadiums. disaster management planning and coordination, risk assessments and • Superb and effective technology alone is • Disaster management: which is initiated occupational health not sufficient without thorough training when anything and safety services, of all personnel involved, as well as threatens to An effective risk plan with a unique consultation with stadium management. disrupt normal will identify potential specialist division • The ticket technology must be secure operations or puts servicing the events enough to cope with the ever-increasing the lives of human risks and then each risk industry. potential for fraud at mega events. beings at risk. will be given a priority level MDM Events and • Ticket authentication and access control • Health Risk Management at the preliminary perimeter check and and safety Services renders full event and risk especially at the turnstiles must be management: which includes methods management services, including stewarding, effective, efficient and rapid in order designed to protect employees, patrons, ushering, setting health and safety to ensure orderly and safe access and stakeholders and guests from potentials standards at events, providing solutions to prevent chaos. The combination of such as fire and other safety hazards. to terrorism and challenges for public ticket and access delimited gate control is • Risk assessment and management: events and venues, crowd management essential for orderly entry. which is security, event security and • The effect of access control emergency management. is highly dependent on Many service providers the effectiveness of the also offer training. Sentinel ticketing vendors in adhering Risk Management, for to secure ticket technology Access example, has facilitators processes. control at Peter Mokaba and consultants who are Subsequent to the 2010 Stadium both skilled educators Soccer World Cup event, and experienced subject Dex is once again developing specialists, providing ‘world-first’ ticket and venue training across South Africa security technologies. The and internationally. Public latest development in this training courses and in-house field is a new method of training can be scheduled data security for tickets to accommodate clients. and secure access control. Sentinel Risk Management is The technology is partly able to customise the content, based on sophisticated outcomes and duration of the three-dimensional patterns, Useful contacts courses to best accommodate images and printed Alex Gintan Associates the specific training needs of machine-readable codes. the client or individual. Dex Security Solutions Services provided by security These security experts are dedicated companies to complying with the Act, as well Focus Security Services Event security specialists offer various as to providing their clients with the services to event organisers to assist them in best possible service. They realise the MDM Events and Risk Management Services their compliance with the Act, thus ensuring importance of team work and ensure the safety of all parties involved. These effective planning and implementation of Sentinel Risk Management include: strategies, in order to identify and reduce • VIP protection: for individuals who may possible risks.




THAT’S WHY YOU WANT THE BEST OF BOTH. At the heart of South Africa’s business hub, the Sandton Convention Centre is the leading, most prestigious, multipurpose exhibition and convention centre. From pre-event planning, right up to the preparation and presentation of each meal, our professional team pursues every detail to great success. World-class facilities with the latest technology can accommodate every expectation. Combine the perfect location with an outstanding team, and be assured of a winning event at the Sandton Convention Centre. View our service offering and state-of-the-art facilities at

SANDTON CONVENTION CENTRE Telephone + 27 11 779 0000 | Facsimile + 27 11 779 0001 | Email

Johannesburg | South Africa



How to book the best speakers and entertainers

Dr Victor and the Rasta Rebels

Bronwyn Roberts, bureau principal of Speakers Inc, unravels the top tips of the trade to ensure that you source the right professional speakers or entertainment to wow your guests and delegates.


s top tip

DECIDE ON THE THEME It’s no use looking for a wildlife speaker if your theme is future global trends. If you’re not sure whether there are any speakers available who will cover anything related to your theme, ask a reputable agent. They will be able to help you.

one certainly


Please quote reference when making an enquiry: MSA-01




ASK AROUND The very best way to find a good speaker is by word of mouth. If a speaker is good, the word will spread. Professional speaking is a small Candy industry and it doesn’t Duo take long for a speaker to develop a reputation – be it good or bad.


PHONE AN AGENT The value of an agent lies in their experience of which speaker addresses which topic best, to suit which kind of audience. However beware. There are many people with Google and a cell phone calling themselves agents. A good question to ask always is whether the agent has actually heard the speaker speak.



Again, a word of warning: there are agents and then there are agents. Ethical agencies are working hard towards a ‘one exit price’ strategy with professional speakers, wherein their


commission is paid to them from the speaker’s fee, so that they don’t have to add on to make their money. In the past, it was more than a bit of a free for all, and some hapless clients have been saddled with bills more than twice (or three times) the speaker’s fee. A good way to find out what you’re paying is to ask the speaker. They’ll be delighted to share this information, to help weed out the unscrupulous and greedy by telling you what their fees are. If an agency forbids you (or the speaker) to discuss fees, it’s time you smelt a big rat.

GET REFERENCES Verbal and written: Whether you book a speaker directly or through an agent, it’s always a good idea to get some references. Bear in mind that if an agent has seen the speaker in action, that should count as a strong reference in itself. No agency worth its salt and remotely concerned about its reputation would want to place a speaker who’s not worthy of flying the agency’s flag. If you’re dealing directly with the speaker, get them to provide you with written and verbal references and then, for goodness sake check them. Remember that it’s your reputation on the line too.


GET A CONTRACT This is something that an agency will automatically do for you, as will any professional speaker worth their fee. Check the fine print, though, particularly with regard to cancellation clauses – I know of one speaker who insists on a 100% cancellation fee from the moment you sign the contract, regardless of how long in advance you either cancel or postpone the event. This isn’t a policy we endorse, so we don’t work with that speaker, but for your own peace of mind, read the small print. Something else to watch out for is travel costs. Some speakers will insist on flying business class, while most of them will happily fly economy, as long as it’s a changeable ticket. Most speakers nowadays will want to organise their own travel arrangements, which we also prefer to do. We try and save money for you wherever we can, and if we know


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Incorporating the NEW

THE DEFINITIVE MARKETING, PROMOTIONS AND SPECIAL EVENTS TRADE EXHIBITION the speaker’s bookings around that time, we can often book inexpensive non-changeable tickets. We absolutely believe that travel should not cost the same as the speaker’s fee.

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Many of our top-notch speakers are simply too busy speaking (and traveling to events), to be able to do personal briefing meetings. However, at the very least they should agree to a telephonic briefing. The best way to make sure the speaker knows what you expect from him on the day is to give them both a telephonic and written brief. This way they have a black and white back up of their conversation with you. Any decent agency will send you a preappearance questionnaire, which will greatly help you in getting the relevant information through to the speaker. This way you will also have something to fall back on, in the unfortunate event of a speaker not fulfilling his brief to you. I once worked with a speaker who completely ignored the detailed (three-hour long) verbal briefing as well as written brief. He simply got up on the stage and delivered his usual canned presentation. He didn’t give a hoot who he was speaking to and even referred to the chairman of the board, who had spoken immediately before him, as ‘that oke’! Needless to say my client was underwhelmed to say the least, and they haven’t booked him since. Neither have we.


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Source everything you need to set your brand apart – all under one roof. PLUS see top creative talent in the Loerie Awards Travelling Exhibition and the Pendoring Awards, get connected in the Markex DMMA Digital Media Village and experience top local and international speakers in the USB Speakers Pavilion. Resellers of promotional goods: Connect with wholesalers in the Markex Trade Show, with separate entrance and access only by pre-registering online with a pin code. Markex is a Specialised Exhibitions trade show and no under 18s permitted. Students access only on 14 June and by prior arrangement with the organisers via the website. Entry without a ticket is R50.

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CHECK THE TECHNICAL RIDER The what?? Yep, the technical rider. In the old days, we used to call this the speaker’s equipment requirements, but that phrase is so ‘last century’. Seriously though, check what they need and do so carefully. Most venues do not supply data-projectors and CD sound systems as


standard equipment, and this could impact quite dramatically on your budget.

DO THEY BELONG TO A PROFESSIONAL ASSOCIATION? Finally, South African speakers can join the Professional Speakers Association of Southern Africa (PSASA), which is affiliated to the International Federation for Professional Speakers. They have to sign (and abide by) a code of conduct and they have to fulfil certain criteria to join. Check out the PSASA website at to have a look at their code of conduct and what the association stands for. Then, ask the speaker you are interested in booking whether they belong to this association, which stands for Professionalism and Ethics, and if they don’t – why not?


Natalie du Toit

About the author With more than 15 years’ experience working in the South African speaking industry, heading up one of the country’s leading speaker agencies for more than 11 years, Bronwyn Roberts has worked with every top speaker in the country at one time or another. She is also a founder member and supporter of PSASA. For more information about Speakers Inc, visit



CAPE TOWN’S EXTRAORDINARY CONFERENCE & CONVENTION HOTEL African Pride Crystal Towers Hotel and Convention Centre is one of the leading and sophisticated conference venues in Cape Town. Perfectly located and easily accessible, a mere 15 minutes from Cape Town International Airport, Cape Town CBD and the V&A Waterfront. The hotel has been designed with the exacting business traveller and conference delegate in mind with 8 executive boardrooms and a large multi-use convention centre that seats up to 350 delegates, the venue lends itself to meetings, motivational conferences, product launches and social gatherings of all sizes. All venues have state of the art audio visual systems including data projectors, LCD Screens, DVD players as well as electronic drop down projection screens to provide that level of comfort and efficiency within your conference setting. The variety of meeting rooms and large convention spaces within the hotel allows greater flexibility to host a range of different events and break away groups. For cocktail parties and product launches the internal street is ideally suited as it can accommodate up to 400 people within the internal street and adjacent public areas. Why choose an ordinary hotel when you can choose an extraordinary one. Our conference TEAM will assist and guide you to make your event so much more than just a conference – but an extraordinary and memorable experience. “The level of professionalism and service was out of this world and I would definitely recommend this venue to delegates in future” – quote from a leading South African company.


African Pride Crystal Towers Hotel & Spa Corner Century Boulevard and Rialto Road, Century City, Cape Town 7441 Tel: +27 (0) 21 525 3888 Fax: +27 (0) 21 525 3889


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Haute Cuisine

Catering with innovation


ince being awarded the corporate catering contract at Bobcat South Africa earlier this year, Expovent Evolutions has expanded its catering operations, taking over the organisation’s staff dining area by completely transforming what was a rather dull and lifeless canteen into a lively, relaxing caféstyle environment. Now dubbed the Pop Café, this themed area removes the ‘work atmosphere’ from the one place where Bobcat staff are able to relax and enjoy some down time during their lunch and tea or coffee breaks. To achieve this, Expovent has



Expovent Evolutions brings you the latest addition to its group of companies ‒ the innovative corporate catering offering, Haute Cuisine.

brought in café-style furniture items in Bobcat’s signature red, white and black corporate colours, as well as exciting 50s themed decor and draping to give the dining area an extra funky edge. Commenting on the contract, Expovent Evolutions managing director, Adrian McKnight, says: “Not only are we responsible for the menu planning and management of the Pop Café, Expovent will also be handling all of Bobcat SA’s corporate functions and its director’s dining.” Introducing a completely new concept to the way staff canteens are run,



The renovated Pop Café




Expovent has pulled in the services of its catering division, DammFine Cuisine, which is renowned for its production kitchen operating out of Surrey Common, the Expovent venue located in Midrand, Gauteng. This means that all meals for the Pop Café are produced off site at the production kitchen and delivered daily to the premises in Alrode, Alberton. With stock, service and portion control and the preparation of all meals being handled off site, on-site waste generation at the café is completely eliminated, while the lengthy preparation times, which employees could spend waiting for their meals, has also been removed. This successful system is one that McKnight has adopted from his many years of experience working in production catering to multiple outlets in London, UK, where he and his team supplied up to 17 different units from a central kitchen. He explains: “Once I have finetuned the operation of the production system, DammFine Cuisine will be able to generate wholesome food production for multi-units in the Gauteng area with great ease.”

McKnight adds: “Since its transformation, the Pop Café is growing in popularity among staff, with Bobcat SA’s employees being highly impressed with the menu choices and Expovent’s friendly and efficient service. The Pop Café also offers a take away and delivery option to companies operating within the surrounding area, as well as delicious freezer meals.”

How good is this food? Developing the perfect dining experience to match any event, Expovent’s Haute Cuisine presents ‘the next step’ in corporate catering by supplying five-star quality catering for banqueting and events. Be it a teambuilding event, cocktail function or formal banquet, Expovent’s catering operation perfects corporate catering at the venue of their client’s choice, supported by the production kitchen



located at Surrey Common in Midrand. This allows Expovent to service clients and events throughout Gauteng and surrounding areas. Expovent’s professional corporate catering services are specifically designed for the business market, providing clients with a highly personalised experience from contract catering for staff and business lunches to product launches, hospitality events and corporate parties to suit all budgets and business requirements. McKnight and his team understand the importance of great food, appealing presentation and very reliable service, and the company remains exclusive in its catering offering by avoiding becoming a mass production food factory. Expovent’s Haute Cuisine presents a number of diverse and interesting food options, with menus that are fresh, seasonal, healthy and ethical. “We offer a lot of variation so there is always something exciting for everyone,” says McKnight. “Our food is designed on classical dishes with a modern influence and provides value to clients through good quality local produce with impressive presentation and service, whether for two or 2 000 guests. We cater for a huge variety of events from simple sandwich lunches to hot buffets and canapés delivered direct to the venue.”

Contact Adrian McKnight on +27 (0)76 279 7270 and/or



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hether you are a traveller, a businessman or teenager, you will find Awesome South Africa fascinating. The book presents a wide, freewheeling, sometimes tongue-in-cheek and sometimes serious journey through South Africa. Available in bookstores around the country, Awesome South Africa topped best seller lists within a couple of months of being launched and was shortlisted for the Nielsen booksellers’ Choice Award. It is also ideal for conferences or events. The book can be customised with your company’s branding and message, making a refreshing change to the usual promotional gift.

It’s fu n, it’s interesting a nd it’s a ppeals to all.

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Motivation that works Incentive travel Motivational events and staff incentives have long been recognised as a powerful business tool for helping organisations achieve key business objectives. By Liane McGowan


ncentives are one of the best ways to encourage and motivate a group of individuals to achieve targets. They are tangible, measurable and enticing rewards that spur teams on to accomplish their goals. Incentives have become a major motivating factor for organisations to reach their targets in turnover. Used successfully for internal campaigns, franchisees and distributor networks with a financial or travel reward, incentive campaigns are not only confined to a sales department. They may also be used for client retention and to award top performers in departments other than sales – both essential considerations on the bottom line, as it is more effective to maintain clients and key employees than sourcing new ones. In the past five years, Currin’t Events has noticed incentive options have changed. Since the recession of 2008, budgets allocated to incentive travel have declined, yet the incentive perceived as most rewarding is an exotic travel destination, as well as trips to major sporting events, be they local or international. Often, these are travel options that the average sales person or product distributor does not have the resources for, which creates a


Taj Mahal, India




Nice, France




strong sense of excitement surrounding the campaign, motivating staff to reach their targets. Setting achievable targets is also a key factor in motivating teams to meet the company sales goals, and generating excitement around a trip to an exotic

destination keeps the momentum alive and the sales growing.

Reputable service providers When developing a travel incentive campaign, a knowledgeable incentive operator is an Zambia

When it comes to motivational travel strategy design, there is a simple yet important factor to consider: the participant’s choice for engagement. Participants not only make a conscious choice during the launch of an incentive travel programme but throughout the entire experience: before, during and after. At any point, they can choose to engage or disengage. This is the reality of any promotional programme, but it should never discourage adoption or support. Travel can significantly yield targeted values and benefits for which there are simply no substitutes or alternatives. Source: The Participant’s Viewpoint study, jointly sponsored by the Site International Foundation and the Incentive Travel Council of the Incentive Marketing Association.



important partner to include from the initial planning stages. The vast experience of reputable service providers can short-circuit your preparation by assisting with: • determining the objective of the incentive programme with achievable targets • duration of the incentive campaign, allied to the time of travel • budget setting and monitoring • destination management and activity options • demographic of participants. The demographic of the participants is a key factor in determining the type of travel incentive. As wonderful as a Caribbean cruise may sound, a young group of sales people under the age of 35 are not going to enjoy it as much they would a New York or Las Vegas action-packed journey. Before offering suggestions on incentive destinations and activities, a detailed overview of participants is obtained to ensure the travel experience is matched with the traveller. A successful incentive campaign is the result of thorough research and local knowledge. So choosing an incentive partner with a good


network of contacts in overseas destinations Making use of experienced operators staff members from your chosen service is vital. It is also critical to allow sufficient time specialising in incentives and motivational provider, whose job it is to smooth the for the incentive to be prepared. At Currin’t events is essential for logistical peace of process and ensure the travellers’ enjoy a Events, the lead time to mind. Arranging hassle-free adventure. plan and execute travel for a At all times, reputable service providers A successful incentive an incentive travel diverse group of should have the creative ability to come up campaign is the result of campaign is between people covers with a true, budget-conscious experience, thorough research and 12 to 18 months. many aspects which when packaged perfectly, makes for local knowledge Your service provider and in-depth a thrilled incentive group, excellent sales should present a variety knowledge is and a happy client. of options; between four or five destinations needed on visa documentation, passport For more information, or to get in in the initial proposal is sufficient. These controls and airline regulations, as touch with McGowan, would include both local and international well as local customs in the city/country e-mail or destinations, dependent on budget. of destination. call +27 (0)11 783 8869. Currin’t Events’ experience shows that Constant communication with travellers an exciting launch event surrounding the during the lead up to the incentive programme spurs teams to achieve journey is also vital. Your About the author Liane McGowan is the incentives the goals set. The launch should incorporate service provider should make manager at Currin’t Events, an visuals from the chosen destination and a designated person available innovative and creative first-class often a related gift is given, which teams at all times to answer events production and incentive keep as a reminder of what they are working queries, help individuals agency, mainly servicing the corporate towards. This is supported by an ongoing select activities and assist market. Dynamic, innovative and BEE internal ‘teaser’ campaign, which highlights with travel arrangements compliant, Currin’t Events prides itself aspects of the trip, put together in such among other things. During on fulfilling and achieving its clients’ a way that staff are continually motivated the trip, groups are always needs and expectations. to win. accompanied by one or more



and business clients, and the sought-after venue for gala functions, green conferences and corporate getaways, the Vineyard Hotel & Spa is a natural choice for seamless, affordable, unforgettable rewards and incentive events. Spoil your delegates with exceptional on-site conference facilities, deluxe accommodations, gourmet banqueting, restaurants, the pleasures of an acclaimed spa and more. All of this, on our beautiful estate beneath the western slopes of Table Mountain, an easy hop from airport, winelands, top sports venues, waterfront and our exciting cosmopolitan city. Planning your event? Call our experienced conference and events team for more on our standard packages or your customdesigned event.

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Be inspired to think differently Geoff Ramm, a leading speaker on marketing from the UK, looks at real life ideas and stories that motivate us to think differently.


have had the absolute pleasure of speaking • How can n we attract attention at our stand? n we engage visitors? in South Africa over 30 times in the past • How can uld we make 12 months. From the Champagne Sports • How could ne stop Resort in the Drakensburg to the Coca Cola someone ile? Dome and Markex shows in Johannesburg and and smile? Cape Town, which great pieces of marketing Sexy text is have stopped me in my tracks? just one of ers. For me the answer lies in always being the answers. different and whatever your competition Sexy text is are doing, make sure you go the other way. all about our What are the outcomes, you ask. Nowadays, turning your not only will people talk about you, but word mundane g text of your creativity will also spread through marketing conversations throughout the world of social media. A successful incentive As a professional speaker, I campaign is the result of focus on all aspects of marketing, specialising in observational thorough research and marketing, which looks at real-life local knowledge on its ideas and stories that enthuse head and simply sexing it up. I have spoken and inspire us to think differently. Here are about how different businesses have done some of my recent observations: this, from coffee shops to hotels, but who What time is your flight? would have thought you could do this with As a marketer, I love the look and feel of trucks and vans? While at the Coca Cola dome promotional materials. Yet one should always last year, I walked past the Hyundai stand remember to be unique in marketing – to where visitors stood laughing while taking in stand out from the crowd. So that when the the sexy titles – the Hyundai marketers had woman opens her suitcase full of marketing simply changed the names of the vehicles to material, yours is the one that is most that of movie stars. memorable. Sadly in the vast majority of cases Baring your sole (or suitcases) it’s not. As marketing material At another local exhibition I attended, the from one organisation to the next often looks the same. So what are you and your exhibitors Barefoot No More stand was inundated with delegates for three days, despite no use of going to do differently for your next event? sexy text, high-tech audio-visual equipment Create different shapes? Yes. Different sizes? or free coffee. This is the best stand I have Absolutely. And how about different materials ever come across and certainly the busiest. – they don’t all have to be card and paper. On close inspection I noticed they had a large Sexy text table with children’s shoes displayed in their Some of the questions I am often asked by hundreds all over the stand. They were selling companies include: flip flops to the delegates with the promise



of: “for every pair of flip flops sold at the th expo, a child in Africa will receive a ffree pair of shoes”. Such a brilliant co concept; Barefoot No More is one comp company that can truly call its efforts socially s responsible.

Golden exhibition stand The latest exhibiti exhibition stand is not always alwa the greates greatest and busiest, nor will it he help getti in getting ove the one over competit competition and trying to stand out. La Last November at the World Advertising Forum Fo in Tehran, I came across one of the craziest exhibition stands I have ever seen. It involved branded messages on some rather different materials and was an exhibition stand to beat any stand in the world. However, rather than spoiling the surprise for you, why not watch my observational marketing video on YouTube by searching ‘Golden Exhibition Stand Geoff Ramm Marketing Speaker’, or pasting the following hyperlink into your browser: com/watch?v=1tQ0f7EZ9Y0&feature=plcp& context=C4db0638VDvjVQa1PpcFMSPPzadP wM-3BUXcYGglJzDRFPsp8ITFY%3D.

Beware of the child catcher Think back to when you were a child, when you watched the movie Chitty Chitty Bang Bang. Like me, were you just as petrified of the evil child catcher? He would creep around sniffing out children and attracting them with sweets and chocolate. Some 30 years

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Sexy text

on, trade shows and exhibitions have turned a healthier option for event attendees. into the child catcher. On every table at South Africa has some of the very best nearly every stand there are sweets venues in the world and hosts some of the and chocolates. very best events. Regardless of the event and Don’t get me wrong, I am quite partial to venue, how are you, as a marketer, going to a sweet or piece of chocolate – but is this stop people in their tracks? How will you really the way to generate stand traffic? stand out from the competition? For me a fancy chocolate just doesn’t stand out WIN with Meetings SA and Geoff Ramm About the author anymore. So what Geoff Ramm is a multi-award winning are the alternatives? professional marketing speaker based in the United Kingdom. Renowned as Send Geoff your most creative marketing How about a massive ideas and images. The best entry sent through will the ‘Billy Connolly of marketing’, Geoff inspires entrepreneurs and corporate fruit platter? This audiences with his quick-paced, highly interactive creativity. win copies of Geoff’s books, Marketing Takeaway would certainly For more information, email or visit www.geofframm. 1 and 2 and his two-hour-long DVD. The closing arouse the senses com. Follow Geoff on Twitter by searching @geofframm. date for entries is 29 June 2012. and would promote





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Markex Designed to boost the power of great ideas


he mind, once expanded to the dimensions of larger ideas, never returns to its original size”, said renowned poet and author Oliver Wendell Holmes. This is the spirit of Markex, South Africa’s top marketing expo, which is all about big new ideas – the absolute essence of successful marketing.



Markex World of Events 2012 will take place from 12 to 14 June at the Sandton Convention Centre. The expo has been running successfully for 25 years, growing and evolving in line with industry trends and requirements. It has made a powerful name for itself as the definitive marketing, promotions and special events trade exhibition in South Africa. The 2012 exhibition promises more for both exhibitors and visitors with attractions such as the Loerie Awards Travelling Exhibition, a road show presenting winners of the 2011 Loeries; the USB Speakers Pavilion, which debuted in 2011 and gives a stage to the presentation skills of South Africa’s top professional business speakers and MCs in an enclosed theatre; and a platform for the Pendoring Awards to promote Afrikaans advertising as well as provide information on the 2012 competition. These all take place in the midst of two highly targeted shows: the Markex World of Events exhibition and the Markex Trade Show. The general access area consists of one-and-a-half halls featuring marketing-related products and services accessible to all visitors, which includes both representatives of the marketing and promotions industry, as well as the corporate market. The brand new component of Markex is the Trade Show, a separate, co-located show with its own dedicated entrance and registration area, which is accessible only to bona fide trade buyers and resellers. Markex is a trade show and no babies, prams, toddlers or under 18s are permitted. Student access is limited to the final day of the exhibition – 14 June – and only to students enrolled in marketing-related fields of study by prior arrangement with the organisers via the website. Entrance without a ticket is R50. Visitors can also pre-register on to avoid the entrance fee and registration queues. Please note that visitors wishing to access the Markex Trade Show in Hall 1 require a pin code to pre-register via the website, which can be obtained from any of the exhibitors in this section of Markex or by emailing


Meetings Africa 2012

It’s been the best one yet


his year’s business tourism trade show, Meetings Africa, has been hailed as an undoubted success for the South African travel and business tourism industry, as well as for the local and



Meetings Africa is a catalyst to grow South Africa’s market share and an opportunity for business tourism product owners and service providers, as well as meeting professionals to grow their businesses

foreign buyers, exhibitors and visitors who flocked to the show in record numbers this year. When the exhibition closed on 1 March, overall attendance (at 3 452) was up 20% on attendance in 2011 (2 637), with registered international visitor numbers nearly doubling from 106 in 2011 to 205 in 2012 (up 93%). A total of 8 906 meetings were requested during the three-day show through the Meetings Africa match-making electronic diary system – a major achievement for what is primarily a business-tobusiness trade show – giving real substance to the show’s usefulness as a business-enabling and revenue-generating environment. While there was good business tourism interest from South Africa’s core tourism markets, there was a noticeable heightened interest at Meetings Africa this year from emerging markets, with a lively BRICS panel discussion on the show’s penultimate day highlighting the potential and interest in South Africa from China, India, Brazil and Russia. “There is no doubt looking at the numbers that this has been the most successful Meetings Africa show yet. It shows that there is keen interest in destination South Africa, which bodes extremely well for our plans to grow business tourist arrivals, entrench our status as Africa’s leading business tourism destination and increase our share in the global business tourism market,” says South African Tourism chief executive officer, Thulani Nzima. Meetings Africa is held each year at the end of February in the Sandton Convention Centre in Johannesburg. For more information on the event, visit


Kadoro Events and Communications

Kadoro Events and Communications has expanded its team of specialists with David du Plessis, client engineer, and Janeline Mouton, office oracle and production assistant. Du Plessis will manage client expectations and the quality process of meeting clients’ objectives, while continuously seeking to broaden business interests. Mouton comes from the very structured airline industry, where she tended to VIP clients requests around the world 24/7. Her attention to detail and goal orientated work ethic, stands her in good stead to deal with clients and suppliers both onsite and from the office.

Who’s who People on the move Valley Lodge & Spa

The Polana Serena Hotel is proud to announce the appointment of

Patricia Marques to sales executive manager supervising the events and banqueting department, corporate and potential clients, and marketing support. “Patricia has solid experience from an international arena and we welcome her to our team. With her passion for the industry and consummate professionalism, the Polana’s guests are in good hands,” says Karim Merali, executive director of the Polana Serena Hotel.

Valley Lodge & Spa in the Magaliesberg welcomes Mike Oliver (above left) as general manager, Bernie Swartz as spa manager and Cathy Shabalala as sales executive. Oliver is well known in the hospitality industry as an all-rounder who started his career as a chef and ended up training in hotel management. He has earned his stripes working for the likes of the Edward Hotel, the Wild Coast Sun, the Mount Nelson, Emperors Palace and the Indaba Hotel. Swartz joined the hotel earlier this year after it decided to self-manage its sublime spa launched early 2010. She has worked for Life International, managing spas at the Royal Livingston in Zambia and the Botswana Delta in Gaborone. Cathy Shabalala joined the hotel in February this year. Shabalala’s worked for Mont Aux Sources in the Drakensburg, which opened the door to work and travel in Namibia.

The CMP Network

Inn on the Square, a Three Cities property, has appointed Clinton Thom as the hot el’s new general manager. With 13 years of experience working for the Southern Sun Group within all operational departments, Thom has exceptional knowledge of the hospitality industry and an outstanding track record, making him a valuable addition to the hotel’s team. “I am honoured to join the Three Cities Group as the general manager of the historic Inn on the Square. I look forward to working with the rest of the team and contributing to the success of this remarkable property,” says Thom.

The CMP Network is delighted to announce two new advisory board appointments ensuring a 13-strong board. Mandy Barrell CMP, manager: coordination at Gallagher Convention Centre, has joined the CMP Network SA advisory board. Barrell commenced her CMP programme in late 2010 and sat for her CMP exam at Prometrics testing facilities in Johannesburg in July 2011. Her CMP status attainment was confirmed by the Convention Industry Council (CIC) in September 2011.

Celeste Whitaker CMP, owner and manager of Fizz Marketing, has also joined the board. Whitaker commenced her CMP programme in 2010 and sat for her CMP exam at Prometrics testing facilities in Johannesburg in February 2011. Her CMP status attainment was confirmed by the CIC in April 2011.




MAY 2012 Marketing Indaba Date: 9 to 10 May Venue: CTICC 6th Hotel Investment Conference Africa Date: 9 to 11 May Venue: Southern Sun Elangeni Tourism Indaba Date: 12 to 15 May Venue: ICC Durban Hostex Cape 2012 Date: 15 to 17 May Venue: CTICC IMEX Frankfurt 2012 Date: 22 to 24 May Venue: Messe Frankfurt, Germany


What, when and where... Index to advertisers Alphine Heath Resort


Grand Designs Live Date: 25 to 27 May Venue: The Coca-Cola dome

African Pride Crystal Towers Hotel

JUNE 2012

ATKV Resorts

Gauteng Outdoor Eco Adventure & Travel Expo Date: 8 to 10 June Venue: TBA


Moses Mabhida Stadium


& Convention Centre


National Convention Bureau


Aquila Private Game Reserve Safari


Oasys Innovations


Premier Hotels & Resorts


SA Event DĂŠcor


Sandton Convention Centre


Scan Display


Southern Sun



Champagne Sports Resort & Pumula Beach 22, 23 & 24

Coastlands Hotels & Resorts

20 & 21

Emperors Palace


Markex & World of Events Date: 12 to 14 June Venue: Sandton Convention Centre

Johannesburg Expo Centre


The Cape Town Book Fair Date: 15 to 17 June Venue: CTICC

Fairmont Zimbali Lodge & Resort

Exchanges World Africa 19 to 22 June Sandton Convention Centre

Headline Leisure Management


Markex & World of Events Gauteng45 & LI

Expovent Evolutions South AfricaIFC, 48 & 49 EXSA


SunWa River Lodge


The Pavilion


Conference Centre

The Townhouse Hotel & Conference Centre

Focus Security Services


TSG Tourism Services Group

Hartford House


Tshwane Events Centre


57 54 6 & 7

uSshaka Marine World




Vegas Nights


Legend Lodges, Hotels & Resorts


Vineyard Hotel & Spa


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Meetings SA May June 2012  

Meetings SA May June 2012 edition