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ISSUE 10 AUTUMN 2012
UNIVERSITY OF GLAMORGAN STAFF MAGAZINE
Quiet Please! The LRC development is on course for 2013
Flying start Why Glamorgan’s flagship partnership with BA is good for business
G N I COM N O SO Lasers on stun We look down the lens at Professor Nigel Copner’s exciting research
HANDS UP if you’re using a laptop, phone or tablet in work Are you using your own mobile device — laptop, tablet or smart phone — in work? If so, support is at hand to help you interface them with the Universityʼs IT systems... Using Your Own Device http://studentit.glam.ac.uk/OwnDevice/ is the online resource for help and advice on all aspects of using mobile devices in work. It includes a range of online step-by-step guides, as well as information on best practice for security and anti-virus management, including:
• Getting started • Services for your device • Getting further help Visit http://studentit.glam.ac.uk/OwnDevice/ to find out more.
vice-chancellor’s message
Welcome It always impresses me how, no matter what the challenges, Glamorgan staff have the ability to carry on as normal and get the job done. With external pressures, such as an increasingly challenging student market and the integration between us and Newport, there are lots of factors that could distract us from what we’re really here to do: deliver an excellent teaching and learning experience for our students. This edition of staffroom demonstrates how well we are getting on with the day job. There’s the fantastic news that Glamorgan’s reputation continues to build, reflected in the latest set of national measures: our NSS score has jumped two percentage points to 83%, while some of our competitors’ scores fell; and the Sunday Times ranked us as among the top five universities in Wales. We also saw success at course level, with some subjects achieving the maximum 100% satisfaction – more about that on page 5. In this increasingly challenging market, reputation is everything. A strong reputation will help us achieve our goals, in growth, in recruitment and in engagement with industry. The recently-agreed partnership with British Airways (p6 + 8) is a good example of this and will put Glamorgan at the forefront of training provision for the UK aerospace industry with one of the world’s most recognised players in the market. Our students and BA's staff will train side by side in some of the best simulation-based training facilities in the country, developing the skills and knowledge required to maintain BA’s and other providers’ fleets of aircraft. Our reputation in the classroom is also on the rise. In addition to higher satisfaction scores, this year’s NSS has identified our teaching quality as among the best in Wales. There’s no doubt that this is down to the continued efforts of our academics, constantly pushing the boundaries of teaching delivery and exceeding students’ expectations of their learning experience. The recent ELTA awards (p18) rightly demonstrate and celebrate these efforts. We have a justifiably strong reputation in applied research, and we are very clear about its value. Several live projects are featured in this edition, including the exciting work by Professor Nigel Copner and his team (p10+11), that not only gives us a tantalising glimpse into future technologies, but has the potential to attract significant inward investment to the University. That's vital, because while we're an education establishment, we also need to operate in a business-like way. As I said to you in the recent campus addresses, that means continuing to improve on areas of student satisfaction and increasing our retention, whilst also focussing on ways to increase our income from non-traditional sources, reducing operating costs and finding efficiency savings. The Infographic (p14-15) illustrates how we’re hoping to achieve this through the Building for the Future programme. As we move towards our centenary year in 2013, we can all reflect on the hard work we’ve done together to strengthen Glamorgan’s position as a strong sustainable HE provider in south Wales. Next year will bring considerable change arising from the integration with Newport, but I’m confident that with your dedication and support, and that of our colleagues in Newport, we can look forward to another 100 years of providing access to quality education for the communities we serve and our students from across the globe.
Professor Julie Lydon Vice-Chancellor
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Contents News
5-7
BA Partnership
8
In pictures
9
Research Matters
6
BUILDING FOR
10-11 9
YourGlamorgan
12-13
Infographic
14-15
LRC development
16-17
2012 ELTA awards
18
Team profile Five minutes with‌
THE
FUTURE
2010
14 10
2012 H l
M
2015 h ll
20-21 22
16
20
Staff Room is produced under the guidance of the editorial board: Jeremy Atkinson, Robert Baker, William Callaway and Robert Payne. Editor: Mike Normansell Design: Glamorgan Print For more information, contact mnormans@glam.ac.uk or call 01443 482889. Staff Room Magazine Marketing & Student Recruitment University of Glamorgan, Treforest, CF37 1DL.
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A big thank you to Rob Payne and Jeremy Atkinson who both stepped down from their roles on the staffroom editorial board recently after a number of years’ support. Rob stepped down following his new role based in UHOVI (key appointments, p13), while Jeremy leaves the University to begin enjoying his retirement (Fond Farewell, p11).
Comments? Questions? Feedback? Have Your Say is the dedicated mouthpiece for staff on everything from policy, to parking and timetabling. The VC has made a strong commitment to regular communication via this route and has promised every query will be responded to in a timely manner.
news
Student satisfaction jumps two points to 83%
Glamorgan makes top five in Wales The University of Glamorgan is rated as one of the top five universities in Wales, alongside Cardiff, Swansea, Aberystwyth, and Bangor, according to the 2013 Sunday Times Good University Guide published on September 30.
Glamorgan’s overall student satisfaction score is now 83% according to this year’s National Student Satisfaction (NSS) Survey. Our two percentage point jump since 2011’s results bucked the national trend, which saw close competitor institutions in Wales suffer sharp declines in their ratings. Cardiff Met’s overall student satisfaction score fell seven percentage points to 75%. There was similar success at subject level: Glamorgan achieved the maximum 100% satisfaction rating in mathematics and chemistry, putting us top in the UK in these areas. We are also top in Wales for Social Policy,
Students get new window of opportunity The University recently launched thirteen February-start undergraduate awards in a bid to capture a new niche in the recruitment market of floating applicants who have neither accepted any of their Clearing university offers or gone on to employment or further study. Market research has indicated that there are a significant number of potential students who now regret not taking up an offer of a place at university this summer. Called Fast-Track First Year, applicants will be given the chance to complete the first year of their degree between February and July 2013, before starting their second year in September 2013. Each Faculty will be offering courses for February start spanning a broad range of subject areas.
Aerospace Engineering, Fine Art and Electronic and Electrical Engineering; and we retained our joint top spot in Wales for Accounting. Vice-Chancellor, Julie Lydon, expressed her gratitude to staff for their hard work in helping achieve this great result; “At Glamorgan the student experience is at the centre of what we do and these results reflect the commitment of staff to providing a first-class experience. We celebrate our centenary at Glamorgan next year, and these results are a fantastic way to enter this landmark year for the University.”
An extensive press and marketing campaign has been launched to highlight the new development, targeting the estimated 30,000 potential UK students who did not accept an offer through the clearing system. Director of Recruitment and External Affairs, Peter Crofts, said, “The initiative will complement what has traditionally been a recruitment point for the international market. It’s targeting the pool of UK students who, for whatever reason, elected not to start University in September, by offering them the chance to ‘get back on track’ to where they would have been had they started a course in September 2012. We’ll also be able to offer February applicants, who meet the criteria, a Centenary bursary worth £1500 to help with accommodation costs.” Two open events targeting February start students will be held on 4 December (1-4pm) and 19 January 2013 (10am-1pm). More information on the initiative, including the range of courses available, can be found at www.glam.ac.uk/fasttrack
The Times Guide – considered by many as the UK’s leading University league table – also rates Glamorgan as top in Wales for the lowest rate of unemployment among its graduates, and places us in Wales’s top three universities for the quality of our teaching. On hearing the results, Vice-Chancellor Julie Lydon said, “This success is a tribute to the hard work of Glamorgan’s staff and our commitment to producing workplace-ready graduates, working with the professions, industry, and the voluntary sector to ensure that our academic programmes meet their needs.” The success means we regain our position as top new university in Wales, placed 92nd in the table above Glyndwr (106), UW Trinity (107=), Cardiff Metropolitan (109), and UW, Newport (118).
Latest PG prospectus now available The 2013-14 postgraduate prospectus is now available for bulk orders using the Marketing Resources Form on Stafflife. Marketing has worked with Glamorgan Print to produce a centenary edition of the prospectus in a handy, compact publication. It contains the key information that postgraduates need in a user-friendly format. Potential postgraduate students can also choose to create a customised prospectus online that is delivered straight to their inbox as a PDF file. It takes several months and many contributors to produce the postgraduate prospectus – thanks to everyone who helped. To order your printed copies of the 2013-14 postgraduate prospectus, please see Stafflife or e-mail askmarketing@glam.ac.uk
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news
Snapshot
Glamorgan has signed a landmark agreement with British Airways to combine technical training for one of the world’s leading airlines with the enhanced career prospects of a university degree. Business Development Director, John Francis, said, “This is really exciting opportunity and an excellent example of our ability to develop multifaceted and effective relationships across the University with major organisations.” (Read a Q&A with BA’s Bill Kelly on P11).
Treforest’s £18m Mountain Halls accommodation was officially opened on Friday 21 September by Owen Smith MP, alongside Mick Antoniw, AM, Rhondda Cynon Taf Mayor, Doug Williams and Mayor of Pontypridd, Gwyneth Whiles. The event was held at the Hub – a social centre at the heart of the new development. The development also became the highest-scoring multi-residential building in Wales according to BREEAM – the international scheme for assessing sustainability.
Rolf Harris visited the University of Glamorgan recently to film an episode of his latest TV series for BBC Wales. Harris visited the ATRiuM campus and set 3D Animation students a challenge to recreate the work of Swansea-based artist Evan Walters in 3D, using their visual effects skills and the latest technology.
NAME/ENW
Nia Boulton JOB TITLE/TEITL SWYDD
Alumni Database Officer DEPARTMENT/ADRAN
Marketing & Student Recruitment
Delivery of the DEHOV and First Campus projects has been reassigned following a review of the University’s widening access resources. DEHOV will now be delivered via the UHOVI team, who have been working in close partnership with CeLL on the project since its launch. First Campus activities will be managed by Haydn Blackey who is responsible for the University’s community and FE college partnerships in SE Wales and delivering the University’s learning and teaching strategy.
Topshop, Holland House Hotel, ING Direct, Capital Radio, Marriott and the Millennium Stadium are just some of the major employers that are targetting Glamorgan students at high profile recruitment events this autumn, thanks to the Glam Edge initiative. The Careers & Employability Service, part of Student Services, is encouraging students to network with a wide range of organisations in order to add to their industry-endorsed ‘Passport to Employability’. More information http://glamedge.glam.ac.uk/
All staff will be issued with new security cards in the coming months as part of an initiative to improve the safety of all campus users. The ID cards feature a passport-style photo with the owner’s name, job title and faculty or department, allowing anyone to be easily identified. Staff will be asked to carry their ID everywhere they go on campus. The cards also double up as secure door keys giving staff access to authorised areas. As the cards are rolled out across departments you will be contacted to provide a photo.
Quicker access to the PCs in labs, lecture theatres and teaching rooms (GPTs) has been made possible with the launch of the “stafflab” account. The account provides optimum login speed as well as remote access to your own desktop PC, allowing you to retrieve files. Simply login using the ID “stafflab” and password, which is available on request from IS-Support (2882). Remote access to users’ own PC folders is also available via the Remote Access desktop icon.
Traffic calming measures are being installed on Llantwit Road as part of the Treforest Community Route development. Works include upgrading of the mini roundabout, improvements to street lighting and traffic reduction measures, including kerb realignment and installation of speedbumps. A 20mph zone has also been proposed. The pelican crossing is due to be upgraded at Christmas before works continue along Park Street and the gyratory area until February 2013.
Two new catering outlets opened on Glamorgan campuses at the start of this term. Cafe Xpress – situated in J-Block, on the site of the former Bytes Café -- offers Grab ‘N’ Go drinks, sandwiches and hot snacks. The Matrix Cafe – situated in the Alfred Russel Wallace building at Upper Glyntaff -- has been upgraded to offer a full service coffee shop offering premium coffees, sandwiches, snacks and features comfortable seating and public access PCs for visitors to browse the internet while grabbing a coffee.
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news
Research Brief
News in brief Click and claim
SERC works with ITM power on ‘Eco Island’ project on Isle of Wight Glamorgan’s Sustainable Environment Research Centre (SERC) has secured a grant for a collaborative project to help build a hydrogen energy storage and vehicle refuelling system on the Isle of Wight. The £4.66m project is being led by ITM Power (an energy storage and clean fuel company) and will bring together the expertise of partners including IBM, Toshiba and Cable & Wireless to help ITM optimise their hydrogen refuelling technology. A team from Glamorgan, lead by Jon Maddy, will use the University’s own refuelling technology to evaluate the performance and operating characteristics of ITM’s refuelling stations with the aim of optimising their operational efficiency, to make them more viable for commercial application.
European Funding Success During the past six months the University has secured European research contracts amounting to €1.6m in grant aid. Projects, including CRAFTEM, ORION, DYNAMO and ARIADNE, will operate in collaboration with partners across Europe. Leading academics in the Faculties of Advanced Technology and Health, Sport and Science were supported by Glamorgan’s European Development Team to develop funding applications and negotiate contracts through Framework Programme 7 and the Research Fund for Coal and Steel. The EURO team has seen a series of changes recently, including the Finance Unit’s move into central Finance, where they will continue to provide financial management support to EURO funded-projects. The European Development Team, Sue John, Leanne Crawley and Clayton Jones, remain in Forest Grove and continue to be the first port-of-call for staff pitching potential European projects or ideas. Post award support and claims are available via Simon Landy.
Dotcoms help students compare the market Two recently-launched online sources of information – Key Information Sets (KIS) and www.university.which.co.uk – will change the way undergraduates search and select courses. Key Information Sets is the officially approved comparison data on all full-time undergraduate university courses. All institutions are required to provide data to www.unistats.org.uk including: course fees, teaching hours and projected earnings on graduation. The KIS ‘widget’, that displays the information, started to appear on undergraduate full-time course pages from the end of October, meaning prospective students can now see this information every time they view a course page. Which? – the UK’s foremost independent consumer product testing organisation – entered the HE market in May, launching Which?
University (www.university.which.co.uk) offering advice and guidance on what and where to study. The site allows comparison of over 30,000 courses using the same data as Unistats, with additional statistics provided by Which? The Which? site is expected to be used by parents and other advisors, while the Unistats site is more likely to be used by potential students, as it is closely linked with the UCAS website. Professor Clive Mulholland, DVC (Research & Student Experience) said, “Both these sources are expected to transform the application process by allowing far easier comparison of courses across universities, and impact – both positively and negatively – on applications to individual courses. It’s important therefore that teaching staff monitor theirs and their competitors’ course information to see how they compare.”
The process for staff claiming expenses from the University is to become fully automated. The old paper forms will be replaced by a bespoke online system that will allow staff to submit expense claims via a secure electronic form that can be approved and sent to finance for processing at the touch of a button. The system is expected to significantly reduce the current paper trail, as well as speed up the time it takes for staff to receive payment. A launch date is yet to be confirmed but is expected to be piloted late this year. A new, permanent link will be created in the links bar on Stafflife to enable quick access to the system.
Eco-pay Work is underway to launch ‘paperless’ payslips as part of a continuing drive towards reducing the amount of paper used by the University. Online payslips will allow staff to securely access their payslip details via Stafflife and also print out copies if they need to. The system will also allow users to look back through an archive of previous payslips. Look out for more information on Stafflife in the coming weeks.
Regrading freeze The University reached agreement with recognised Trade Unions in September to temporarily suspend the current regrading exercise. A challenging operating environment and our current staff-toincome costs ratio – already among the highest in Wales – were cited as leading factors in the decision. Applications submitted by the recent deadline (30 September) will be retained until the next round of re-grading.
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interview
BA Partnership gives Glamorgan graduates a flying start Bill Kelly, General Manager, Heavy Maintenance, at British Airways talks about the new partnership.
British Airways and the University of Glamorgan signed a landmark agreement in September to combine technical training for one of the world’s leading airlines with the enhanced career prospects of a university degree. Staff Room went to find out more... SR: This is the first partnership of its kind for BA. Can you explain what it involves? Bill: This really is a unique partnership for BA, and the first time for us to link-up with a university in this way. Under the new initiative, to be accredited by the Civil Aviation Authority (CAA), engineers will graduate from Glamorgan with a BSc degree in Aircraft Maintenance Engineering having also completed the industry-standard EASA Part 66 training, awarded under British Airways’ licence. British Airways staff will also have the opportunity to study postgraduate and undergraduate modules from the University. SR: Why is BA so proud of this partnership? Bill: As the largest airline in the UK and a global player in the aviation market, British Airways takes its relationship with education seriously. This initiative cements our links with Glamorgan, and we hope to develop our partnership further in the coming months. SR: Why have you chosen Glamorgan for this partnership?
Bill Kelly
Bill: The University is one of the world’s few institutions to have its own Aerospace Centre, airliner and flight simulator. This makes it an excellent facility for us. In addition, BA employs over 1,400 people across three sites in South Wales, and this partnership will ensure that we continue to produce world-class engineers, ready to take on the challenge of maintaining our fleet. SR: So in the future Glamorgan trained engineers will be working on aircraft which operate across the globe? Bill: Absolutely. BA is a global airline, flying to over 150 destinations in more than 70 countries. Glamorgan graduates will be able to benefit from British Airways Engineering’s global reputation for engineering excellence. This is an exciting time for the airline, with nextgeneration aircraft such as the Boeing 787 and Airbus A380 presenting new challenges for our engineers. Partnering with Glamorgan will allow us to develop the skills necessary to take our business forward.
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feature
In pictures... 2
3 1
6 4 5 10
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8
1. Student callers contact around 2000 alumni as part of Glamorgan’s first ever Autumn Telephone Campaign in October/November. 2. Professors Hugh Coombs, Anne Marie Doherty and Simon Thomas worked together with Cardiff City Council to help establish the newlylaunched Cardiff City Museum -- known as the Cardiff Story -- on the Hayes. 3. A fully-refurbished B2 section of B Block is now open for teaching, offering plush new classrooms and facilities. 4. The Cash Office has extended its opening hours from 9-12 and 24pm daily (3.30pm Friday) in response to high demand from students. 5. Finance is currently located on the first floor of B2 – through this door and up the stairs – use the entry phone for access.
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7. Glamorgan Staff and students joined the world’s biggest coffee morning at the GCC in October raising £246.80 in aid of Macmillan Cancer Support. 8. Richard Ward, (pictured, left) a Study Skills Tutor in AT is the proud winner of a new mountain bike after completing the Green Travel Survey this summer. 9. The Assessment and Awards Unit are once again looking for stewards and marshals to help with the December Graduation Ceremonies. Submit your availability at http://arstaff.glam.ac.uk/graduation/. 10. Staff still using the Microsoft XP operating system will get upgraded to Windows 7 in the coming months to ensure systems can continue to run effectively.
6. Demolition of the former directorate offices and reception of B Block is now complete.
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feature
Research matters Professor Nigel Copner is Chair of Optoelectronics and Head of the Optoelectronics Research and Innovation Centre (ORIC), part of the Faculty of Advanced Technology at Glamorgan. Optoelectronics relates to the integration of photonics (optical systems, such as optical fibre, lasers etc) with electronic systems. Optoelectronics has practical applications that touch almost every aspect of our modern lives – TVs, LED displays, cinema projection and mobile smart phones are just a few. Nigel’s team at Glamorgan searches for commercially viable breakthroughs in key sectors such as communications, energy and life sciences. Already the team have made breakthroughs in the areas of low-carbon lighting, solar panel technology, medical instruments, optical sensors, and ultra-sensitive distance measuring tools, accurate to tenths of a nanometre. And there’s no sign that they’re slowing down; the team is working on a raft of exciting projects with industry-leading organisations, all of which could have potentially groundbreaking implications for the next generation of optoelectronics. Professor Copner said, “Optoelectronics is a key enabling technology that underpins at least three of the Government directives, i.e. low carbon, digital and life science economies. ORIC has demonstrated within a short time that exciting and world leading research can be initiated enabling major University impacts, job creation and student credibility through employability.”
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A Fond Farewell…
Team ORIC: First row from left: Dr Jungang Huang, Sara Carver, Professor Nigel Copner, Dr Akram Hammoudeh, Dr Yongkang Gong, Shyam Patel. Second row from left: Gene Koch, Vincent Alvo, Sivanathan Sivagunalan, Dr Juan Martinez.
What is the team working on...? Tuning lasers: the team is helping Renishaw improve laser technology by creating a “hop free” laser beam that maintains a stable frequency – allowing for more reliable measurements and data transfer. This technology could be used in multiple sectors, including meterology, life-science and the telecoms.
Ultra-fast Wi-Fi: The team is carrying out research into wireless broadband systems in collaboration with Sub10, the Devon-based market leader in high-speed wireless communication links. Using mm-wave links (one step higher than microwaves) the team has devised a high-speed data link that could transfer up to 1 Gigabyte of data per second wirelessly. Four trial links have been set up on campus to test various setups and environments. The technology could have applications in 4G and LAN extensions and could replace fibre optics in some places. Very broad-band: the team has also recently developed a new ultrafast technique for transferring data through fibre-optics, which could result in an enormous uplift in the speed, quality, consistency and reliability of internet services. Next generation HD: With support from the UK’s Technology Strategy Board, this project aims to improve the quality of high-end projection equipment – such as cinema
projectors – to increase colour range and definition, as well as the life span of the light sources themselves.
Nano-rulers: Using their own tuneable laser technology, the team is working with EPSRC to achieve ultra-accurate and simultaneous distance measurements of multiple targets, accurate to tenths of a nanometre. Practical use could include wingspan measurements in aircraft manufacturing, to achieve more precise symmetry. The work has attracted interest from the National Physical Laboratory (the UK institute responsible for standardised measurement) for use at the Large Hadron Collider at CERN.
Bright futures: The Carbon Trust and a private investor asked Nigel’s team to test the feasibility of a unique organic LED that could provide cheaper, more efficient and long lasting lighting, whilst also contributing to carbon reduction.
Super-fast laser links: An EADS project is looking at producing a 1 Gbit/s laser link that could provide more effective and lower cost real-time video communications during sporting events and has practical uses for police helicopters and UAVs.
Professor Danny Saunders, Head of the Centre for Lifelong Learning, retired in October after 34 years’ service with the University and the former Polytechnic of Wales. Danny spent the past 18 years as a Professor at the University and was the founding Head of the Centre for Lifelong Learning in 1999. During his time at Glamorgan, Danny helped secure over £5 million of funding for widening access projects. The most prestigious involved designing and delivering the core training programme for over 600 Learning Coaches throughout the 14-19 Learning Networks of Wales, and leading a digital technology work-based learning programme in the heads of the valleys. Danny said, “I am proud to have been a part of the University of Glamorgan. We have made a big difference to the lives of so many people from diverse backgrounds.” Jeremy Atkinson, Director of LCSS, retired in October, closing his final career chapter after 21 years of service with the University. Arriving from Newcastle Polytechnic in 1991, Jeremy set about making a series of improvements to the library services and facilities at the Treforest and Glyntaff LRCs. He was then instrumental in the convergence of the LRC and ISeLS in 2006 into one department, LCSS. Jeremy was a well-respected and active member of the University who also contributed much on the national stage through his work with JISC (Joint Information Systems Committee) and SCONUL (Society for College, National and University Libraries). After devoting over 20 years of his professional life to Glamorgan, Malcolm Taylor, who has been a key member of the International Recruitment team since 2006, will be retiring at the end of the year. His colleagues in the International Office, said, “We feel very privileged to have had the opportunity to work with such a dedicated colleague and wonderful friend. As Malcolm enters this very well-deserved, exciting new stage in his life, we would like to wish him all the very best for the future!”
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main feature
YourGlamorgan Creating an excellent experience for our students starts well before they enter the classroom… it starts with the enquiries and application process. Student satisfaction is central to our sustainability as an institution. And in an increasingly challenging recruitment environment, our ability to quickly and effectively handle enquiries and applications from prospective students will play a significant role in our competitiveness. Building on this ethos, the University’s Applicant Online Services Project has been working tirelessly to improve our students’ online applicant experience over the past 18 months, streamlining the journey from initial enquiry, right through to enrolment and migration to Glamlife. Their latest achievement is YourGlamorgan; an enquiry and applicant portal that, coupled with the simultaneous redevelopment of the University’s online admissions system, ADMIT, allows for a more intuitive and customer-focused experience for applicants from both the UK and overseas. Building upon the University’s already extensive admissions developments, including the launch of ADMIT in 2011, YourGlamorgan has been a truly panUniversity collaboration, involving faculties and departments contributing their day-today experiences to the design. Chair of the Applicant Online Services Project, Ioan Evans, told Staffroom what it will mean for us…
How has YourGlamorgan made things easier for enquirers and applicants? Put simply, there is now a single log on for all enquirers and applicants. It means they no longer have to enter their personal details every time they want to do something: order a prospectus, Ioan Evans book to attend an open day, or postgraduate open evening. Now they can just click a button and it’s booked – no personal details required. And if they want to apply for a course, their details get carried over to an online application form. For direct applicants (those that don’t apply via UCAS) it means they can not only apply online, but can also track the status of their application through their own personalised portal.
Does it speed up the process for applicants? Yes - one of the cornerstones of the ADMIT development has been to enable faster response times to applicants. So, while all applications are still scrutinised and assessed with the same vigour, we are now able to receive, asses and respond within 24 hours to applicants who submit a complete application online.
How does it make life easier for staff? The paperless nature of the system means that applications can be referred between E&A and faculties instantly, therefore improving communications whilst ensuring a clear audit trail in terms of actions and decisions taken with each application.
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What other changes have been made to the enquiries and applications process recently? During this year’s Confirmation & Clearing period, a new tool was added to ADMIT that allows us to send direct, instant offer emails to applicants who meet the entry requirements. Staff can send this while they are on the telephone to the applicant and this improved our Clearing conversion rate by 6% on 2011 entry. Previously, all offers were collated and sent in bulk, often 24 hours after the initial contact from the prospective student. These developments now allow us to use the portal as a communication tool and target personal announcements and instructions to both enquirers and applicants, whether they are an undergraduate or postgraduate, home or an international student.
What future developments should we look out for? The next stages of development, due to be released in January 2013, is the facility to allow successful applicants to accept their offer online, rather than via email. This will make accepting a Glamorgan offer a one-step process, whilst also having the capacity to view details of any applicant or interview days. Further developments will allow some applicants to pay fees via their portal, again improving the applicant’s experience and interaction with the University.
Key Appointments
“Not only has this project vastly improved the application experience for new students, it has improved our conversion rate as applications are now processed more effectively, more efficiently and more promptly, while ensuring that none of the rigorous academic assessment of applications is neglected.” Moira Davies, Academic Admissions Tutor (HeSaS)
FBS has appointed Donna Whitehead to head the School of Law, Accounting and Finance. Donna, 31, who formerly led the law team at Sunderland University, is a specialist in family law and is qualified to practise law in England and Wales and New York. She represents the professional regulatory body for law (JASB) at law validation and revalidation events. Dr Peter Mayer (Head of the School of Psychology) has been appointed Associate Dean (FBS) on a 60% contract, remaining in his substantive post for the rest of his time. And Dr Andrew Rogers has been appointed interim Head of the Glamorgan Business School. Both are fixedterm appointments for this academic year, to 31 July 2013. Dr Rob Payne, formerly of CeLL, has taken up the role as Deputy Director of UHOVI. He has a proven track record in widening access issues, coupled with experience in academic quality and student affairs. Robert Baker (HR) and Paula McIntyre (HeSaS) have taken up roles as Programme Directors, tasked with delivering the Effectiveness and Growth strands (respectively) of the Building for the Future programme. Both are secondment roles for a period of one year. Mal Scofield (AT) will cover Paula’s Head of Administration role in HeSaS on a 60% contract for the duration of the year.
“YourGlamorgan meets the high demands of an institution with multiple intakes for both home and international students, while enabling us to aspire to increase our overseas intake.”
Jonathan Frost has joined the University as Director of Finance & Risk, a newly-created role reporting to the DVC (Strategic Resources), Huw Williams. Jon‘s initial aim is to reposition Finance within the organisation as a positive strategic enabler.
Bobby Mehta, Head of International and Business Development (FBS) staffroom 13
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7E CAN DO THIS THROUGH
HOW?
“
71%
”
by 2015
population
19,700 size of student
Creating sustainable income from non-traditional funding sources...
2. BUSINESS ENGAGEMENT
- Creative industries, - Financial & professional services - STEM subjects
s #REATING EMPLOYMENT FOCUSSED courses e.g:
s %XTENDING OUR REACH IN 3% 7ALES through FE College partnerships
OUR APPROACH
of income
Glamorgan’s staff costs as a percentage
60%
universities
welsh
amongst
Average
56%
s Academic efficiency and effectiveness s Organisational efficiency and process s Performance management
WE’RE REVIEWING HOW WE WORK
1. STUDENT GROWTH
”
Understanding the resources we have and the most efficient way to use them...
“
strands helping to grow the “ Three organisation in numbers, provision and capacity... ”
EFFECTIVENESS
DEVELOPMENT
VICE-CHANCELLOR
Huw Williams
2015
PROGRAMME MODEL:
In order to achieve our vision and mission, we need to perform at or above all of our 13 Critical Performance Indicators by 2015. To ensure we achieve this, Directorate has formulated Building for the Future to support current activities in meeting our strategic priorities...
Helen Marshall
2012
FUTURE
2010
THE
BUILDING FOR WHY ARE WE DOING THIS?
”
Equip graduates with sought-after skills, knowledge and hands-on INDUSTRIAL EXPERIENCE
2. EMPLOYABILITY
s 2EVIEW EXISTING PRACTISES s 4EACHING ENHANCEMENT (CELT / RAP / etc. )
score
satisfaction
overall
2012 NSS
by 2015
retention
for student
target
83%
Ensuring our students get a FIRST CLASS EXPERIENCE WHETHER IN the classroom, in the library, or on campus.
75%
Giving our students the best possible chance of success in their studies and beyond...
1. RETENTION
“
STUDENT SUCCESS
Prof. Clive Mulholland
“Transforming lives through professional, employment-focussed higher education and distinctive research and innovation relevant to social, cultural and economic needs.”
OUR MISSION
“By 2015 the University will be unrivalled for its professional, employment-focussed education and research informed innovation and business engagement.”
OUR VISION
In November 2010, the board approved the University Strategy for the period 2010-15 outlining a long-term vision and mission for the University.
UNIVERSITY STRATEGY
staffroom 15
sources by 2015
non-HEFCW
needs to come from
of our income
haveyoursay@glam.ac.uk
Welsh average
WE NEED YOUR IDEAS...
ÂŁ10k staff required to hit
per head of academic
Extra income
$EVELOP A SET OF MEASUREMENT TOOLS s -EASURE OUR EFFECTIVENESS s )DENTIFY COST SAVINGS s 5SE THE TOOLS FOR CONTINUOUS IMPROVEMENT
0 months of graduation
study within six
or further
in employment
% of students
! IMPROVEMENT IN RETENTION WOULD mean having to recruit around 600 fewer students between 2014-16
TARGET
93
0
that employers demand.
The programme comprises three major themes - Development, Effectiveness and Student Success, each sponsored by a member of directorate, reporting to the Vice-Chancellor. This reporting line emphasizes the importance of the programme institutionally, in ensuring that we remain strong and sustainable as a higher education provider in south east Wales, with or without a merger. We are education providers, but we also need to operate in a business-like way. Under each of the themes are a
You may have already heard the Vice-Chancellor talking about the Building for the Future Programme at the Campus Addresses and seen mentions of it in Core Brief and other internal communications in relation to our growth, efficiency and student success plans. The programme encompasses all of this activity and more. Broadly speaking, the Building for the Future programme has been formulated by Directorate to support current activities in achieving our strategic priorities, as set out in the University Strategy, 2010-15.
Our CPIs measure our performance against a whole range of our activities as a University. Among them are student targets such as satisfaction, retention and employability, set to ensure that student experience remains a central focus of our activities. Our research and engagement measures set us ambitious targets for increasing the levels of income we receive from areas such as research, commercial engagement and international activities. And our financial measures put targets in place for reducing operating costs and ensuring a healthy balance sheet for the university. Further details of our CPIs, and 2010-15 strategy are available on request from Mark Cadwallader.
number of project strands that have been formulated to target specific areas of our day-to-day operational activities. The programme’s objectives are focussed on accelerating our performance against our 13 Critical Performance Indicators (CPIs), approved by the Board in 2010 to monitor progress against our strategic priorities.
The Building for the Future project teams began meeting in September 2012 to agree objectives for the forthcoming year, and in the coming weeks and months you will be hearing much more about this programme of activity, as it becomes a fundamental part of our day to day operations. The infographic above is designed to give you an introductory overview of the programme’s key themes and how they relate to each other, so that as progress is made in each strand of activity and we talk about them in much more detail, you will understand the wider context in which they sit.
What is Building for the Future?
The Building for the Future programme would be happening with or without a merger. 7E NEED TO RECRUIT EXTRA STUDENTS REVIEW OUR COURSES
INVEST IN OUR FACILITIES AND LOOK AT OUR PROCESSES TO ENSURE THE SUSTAINABILITY OF 'LAMORGAN NOW AND IN THE LONG TERM &OR US IT S BUSINESS AS USUAL
WHERE DOES IT FIT WITH THE MERGER?
7E RE AIMING TO ACHIEVE OF our total income from international activities by 2015.
TARGET
s #REATE AN INTERNATIONAL BRAND s )NCREASE RECRUITMENT s Create sustainable research & academic partnerships
become an international “ Toeducation provider of choice...�
3. INTERNATIONAL
s #LOSER INDUSTRY PARTNERSHIPS s #ENTRES OF EXCELLENCE s +NOWLEDGE TRANSFER ACTIVITIES
main feature
A new chapter... Progress on the £6m LRC refurbishment programme in Treforest continues well, with a number of the projectʼs phases now simultaneously underway towards the completion date of December 2013.
Contractors MIDAS were appointed in September to undertake the 16-month programme of works that will modernise and refurbish Treforest’s Learning Resources Centre inside and out. The complex project includes partdemolition, extensive internal restructuring and re-designation of the building to create a more modern facility fit for an ever-more demanding student population. The work is made more difficult by the fact that the facility needs to remain operational throughout the duration of the works, to continue providing front-line services to students during term time. To do this, the project has been split into phases, with invasive periods of work involving student areas in the LRC being scheduled during extended term breaks such as Christmas, Easter and the summer. Work on areas of the building not used by students, such as back-office support functions, is being completed in-term.
Main Entrance
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Currently underway are phase one (yellow) of the programme - refurbishment of the office space at the rear of the LRC directly behind H Block (see diagram) – and phase two (light blue) – which includes demolition, stripping out and refitting of the staff areas above Glamorgan Print. Safety barriers have been erected along the pathway outside LRC where the building’s existing concrete façade will be replaced with a more modern glass fronted aspect overlooking G Block – also part of the phase one work.
While some disruptions have been experienced as a result of these phases of work, contractors are doing all they can to keep these to a minimum. Phase three (red) is due to start in the New Year, which will see internal refurbishment work carried out on the remaining staff office areas on the ground and first floor of the building. Work will also continue during this phase on the external façade down to the entrance of the LRC. Phase four (dark blue) – the first to directly affect student facing areas of the LRC – will commence in June 2013 after exams are completed, followed by phase five (green) in September 2013 to refurbish the LRC reception and information desk areas of the ground floor. Access to learning resources will not be affected during term time.
Study Area
LRC – First Floor HEALTH CENTRE NZW GAS
OFFICZ L335
L336
L33Z
OFFICZ L334 L33Z
L33Z
L340
L341
ACZUISITIONS AND DATAZASZ L330
OFFICZ L332 PROCZSSING AND CONSZRVATION
L32Z
I.S. OFFICZ L331
WORZSHOP L331a
L32Z
DOWN
Z06a LIFT
L32Z
DOWN
Z06
Z0Z
Z0Z L300
LIFT
GRAPHIC STUDIO L343
DZLIVZRIZS L326 ZITCHZN L324
ZZDIA L325
ZZZTING ROOZ L322
STAFF ROOZ L323
OFFICZ L321
SZZINAR ROOZ L31Z WORZSHOP L312
1
1
44
3 3
L31Z
STUDY L316
ZZDIA L313
L312C
L342
L31Z
OFFICZ L320
STUDY L315
LIFT L304 SWITCH ROOZ
STUDY L314
L312A
VOID Z04
L312Z Z02 STAFF ONLY
COZPUTZR ROOZ L310A
L311 COZPUTZR ROOZ
STUDY ARZA L310
Z05
FZZALZ TOILZT L30Z
ZALZ TOILZT L30Z
DOOR PZRZANZNTLY CLOSZD
FZZALZ TOILZT L30Z
COZPUTZR ROOZ L303
STORZ L306
CENTRAL AVENUE
“This highly complex development has set us a huge logistical challenge, due to the fact that the building needs to remain as a fully functioning, learning and resource centre for our students during a busy academic year. The timetable we’ve agreed with the contractors is the best fit solution to minimise disruption to LRC services and ensure that the student experience is not compromised. This is a really exciting development that will provide our students with a brandnew fully-refurbished and modern learning resources centre, optimised to provide the highest quality learning and support services to our students.”
STUDY CARRZLS
OFFICZ COPYING L333
LIZRARIANS OFFICZ
ZALZ TOILZT L305
L302
Z01
LIZRARY - FIRST FLOOR PHASZ 1 AUGUST 6TH 2012 -ZANUARY 1ZTH 2013 PHASZ 3 ZANUARY 1ZTH ZAY 24TH 2013 PHASZ 4 ZAY 24TH 2013 SZPTZZZZR 16TH 2013
Numbers in boxes indicate phase
LRC – Ground Floor HEALTH CENTRE PLANT ROOZ L220
Alun Woodruff Director of Estates and Facilities
SWITCH ROOZ L221
LZNDING SZRVICZS L212 ZZN L20Z
Z05
“The redeveloped LRC will provide, under one roof, huge improvements for existing and future students. These will include first-class library and IT facilities and flexible learning spaces, as well as modern Careers and Student Finance services. In the coming years it will be crucial to be able to attract more students to the University and this development will undoubtedly help in that regard.”
LIFT L203a
WOZZN L20Z
L21Z Z0Z
5 5
INFORZATION RZFZRZNCZ SZCTION
WORZSHOP L210
LOAN COLLZCTION L211
VIDZO STUDIO L20Z Z A Z Z Z0Z
2
STORZ ROOZ L226
L200 Z04
Z06a LIFT
OFFICZ L206
SWITCH ROOZ L22Z
WOZZN L213
3
3
VIDZO CONFZRZNCING ROOZ L201
L201
SPZCIFIC NZZDS ROOZ L215 LIZRARIANS OFFICZ L214
L.R.C. USZRS L216
Z10 ZAIN ZNTRANCZ Z02
Z01
OZ ZC RO TION OZ
RZCZPTION L21Z
OFFICZ L205
PR
L204
L202
ZZN L213a
GROUND FLOOR PLAN
CENTRAL AVENUE
2
LIZRARY
PACZAGZ SZPZRATZ ZZTZRNAL WORZS ALLOW PROCURZD SZPARATZLY TO 2012 ZARLY START ZUNZ 2012 -SZPTZZZZR
GROUND FLOOR PLAN
ENTRANCE ST- 14TH DZCZZZZR 2012 PHASZ 2 ZONDAY 2ZTH AUGU ZAY 24TH 2013 ) ZAN 20TH
Steve Morgan Head of Learning Resources
Works Schedule PHASE
START
FINISH
ONE
10th Sept 2012
8th Feb 2013
TWO
17th Sept 2012
12th December 2012
THREE
18th Feb 2013
14th June 2013
FOUR
17th June
13th Sept 2013
FIVE
2nd Sept 2013
6th December 2013
Overall completion/clear site
20th December 2013
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ELTA Awards
Congratulations
to the winners
The fifth annual Excellence in Learning, Teaching and Assessment (ELTA) Awards took place on Thursday 20th September at the Glamorgan Conference Centre. The ELTA Awards seek to recognise and reward excellence in learning and teaching throughout the Glamorgan Group. Professor Clive Mulholland, Deputy ViceChancellor, presented awards to the five category winners.
n Dr Rea Dennis (CCI) Excellence and innovation in learning and teaching practice
n Rachel Murray (HeSaS) Innovation and excellence in student assessment
n Jill Kneath-Jones (HeSaS) Demonstrating excellence in academic leadership
n Julie Prior (FBS) & Dr Karen Fitzgibbon (CELT) Excellence and innovation in student learning support
The ELTA Awards are administered by CELT. The 2012/2013 awards programme will be launched early next year. Look out for details on how to apply.
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n Dr Heather Skinner (FBS) Excellence in research-informed learning and teaching
profile
Originally from Kidderminster in Worcestershire, Liam completed a degree in Politics and Economics, before moving to Salford, where he spent seven years working on social housing estates for the Local Authority. The move to Wales came in early 1999, where he initially spent six years working for Caerphilly Council, before joining Glamorgan in 2004. Liam currently lives ‘on top of a hill’ with his partner Sian, her two teenagers and their 10 month old baby, Evan. Their menagerie consists of 1 cat, 2 rabbits and 7 fish. Liam has spent most of his eight years at Glamorgan as manager of the Planning and Report Unit (PRU), but following recent changes in Academic Registry he was appointed manager of the newly-formed Student and Management Information Unit (SAMI) – uniting PRU with the Student Records team. His new role is to enable synergies to be realised across the two teams and enable efficiency and administrative improvements. He will also be working with the Student Loan Company and UKBA record liaison, as well as taking responsibility for online and manual enrolment and data quality. Liam also retains his previous duties; student number planning, statutory returns, management information provision and collaboration. What did you spend your first ever pay cheque on? My student overdraft! I was earning £2.50 an hour. It was during the recession of 1991.
Getting to know... Liam Bryson Student and Management Information Unit Manager
What’s the best piece of advice you’ve ever been given? Definitely ‘think before you speak’. It’s landed me in hot water before. What keeps you busy on the weekend? Apart from a 10 month old baby I am a season ticket holder at Cardiff City and I enjoy keeping fit – swimming, running and cycling. I used to play a lot of football but whilst the mind is still willing, the body isn’t… What’s the best thing about your job? Working with a team of people who are motivated, intelligent, funny, and who sometimes even listen to what I have to say. What’s your preferred mode of transport? Cycling, although thanks to the south Wales weather it’s usually a seven year old Toyota Avensis. What book would you take to a desert island? The Lord of the Rings (the ‘other’ greatest story ever told). Which three famous people (dead or alive) would you invite to your ultimate dinner party and why? Tony Benn, great orator and political statesmen for his dry wit and insight. Ross Noble, simply because he makes me laugh. Jessica Ennis, to learn what her secret is. You’re DJ at the ‘end of the world’ party - what track would you play to finish? I would have to play the entire Stone Roses’ first album simply because I couldn’t choose one track. Complete these sentences… I’m good at… looking for positives in a bad situation. I’m bad at… enjoying the status quo. I love it when… City win. I hate it when… external events make hard work redundant. When all is said and done… we get one chance at this so let’s make the most of it.
‘‘ ’’
We get one chance at this, so let’s make the most of it. Liam Bryson
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team profile
Who are GCS? The University’s Conference Services Team has organised literally thousands of events during its 15 years in operation, from small board meetings to residential International conferences for over 850 guests...
The team, based in the Glamorgan Conference Centre in Treforest, has over 50 years’ combined experience of delivering high-quality professional events for clients at Glamorgan and elsewhere. Offering a fully professionalised events management service – and being right on your doorstep – they should be the obvious choice for any staff member looking to organise a seminar, conference or town hall meeting. Staffroom went to meet the team and find out more about how they work…
What we do The team manage events within the Glamorgan Conference Centre, the ATRiuM, classrooms on campus and even events held offsite in other venues. Once the students leave campus our portfolio expands to include student accommodation, catering, sports facilities and marquees.
Why use the Glamorgan Conference Services? We’ve welcomed almost half a million visitors through our doors since 2000 and sold over 71,000 nights’ accommodation. Summer 2013 already looks set to be one of our best years, with over 12,000 beds already booked from a mixture of repeat and new business. In the last financial year we generated £378,580 of additional revenue – money that is re-invested directly back into the University. And of course, using the GCC encourages visitors to our campuses and raises our profile as a University and as a conference destination, both nationally & internationally.
819 bookings this year 16198 teas & coffees served 1373 lunches 3725 buffets 364 laptops booked 106 flipcharts used
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The Team (l-r) Cara, Stacy, Richard, Catherine, Lisa & Gemma
Meet the team Gemma Savage, Conference Services Manager: Gemma started her Glamorgan career as the centre’s receptionist in 1998, before quickly moving to Conference Co-ordinator, playing a key role in securing and executing some of the larger bookings in the Centre’s history. Gemma was promoted to Conference Manager in 2007 and following recent developments, Gemma now handles much of the Centre’s business development function, in particular sales and marketing. Catherine Hooper, Senior Conference Co-ordinator: Catherine recently joined the team from Holland House Hotel, bringing with her a wealth of experience from the hotel events industry. Catherine’s main priority is the operational aspects of the Conference Centre, ensuring that all clients and guests received the highest level of customer care from start to finish. Stacy Cutts and Cara Smith, Conference Co-ordinators: Stacy and Cara have been with the team for 12 and 8 years respectively. Using their expertise and acute attention to detail, their role is predominantly to manage booking and venue logistics, whether the event is held in the GCC, ATRiuM, campus classroom or at an external conference venue. Both Stacy and Cara also deal with residential stays, one-stop-shop conferences and event management packages. Richard Roberts, Operations Co-ordinator and Lisa Stanton, Customer Liaison Assistant: Overseeing the operational aspects of bookings at the Conference Centre, Richard and Lisa are on hand to ensure all your requirements are in place, including room layout, audiovisual equipment, stationery, catering, signage, parking etc. Look out for news and exciting developments on Glamlife or follow us on Facebook.
Professorial
Inaugural Lectures 2012/13 All lectures start at 6pm and finish around 7pm. Refreshments are available from 5.30pm and a hot buffet is served following the Lecture. Professor Andrew Thomas (FBS) “The Future of Manufacturing - Supply Chain Strategies for Securing Growth” 4th December 2012, Moot Court
Professor Peter McCarthy (HESAS) “It’s Digital So It Must Be More Accurate!” 15th January 2013, GT7119
Professor Nigel Copner (AT) “Light Fantastic” 12th February 2013, Moot Court
Professor Diana Wallace (FBS) “The Gender of English” 12th March 2013, Moot Court
Professor Colin Rogers (HESAS) “From Dixon to Robocop- Personal reflections on the rationalisation of the police service in England and Wales” 9th April 2013, GT7119
Professor Paul Roche (HESAS) “The Universe as a classroom – inspiring learners using astronomy and space science” 14th May 2013, GT7119
Professor Giuliano Premier (AT) “To Engineer is Humane” 11th June 2013, Venue TBC
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profile
Five minutes with... Andrew Thomas Professor in International Logistics and Supply Chain Management In this new feature we catch up with academics from across the University to find out what they’re working on and what makes them tick…
Profile Hometown: Kidwelly, West Wales. Family: Married with 2 children (one of each). Pets: 1 Dog and 2 Cats. Hobbies: Weight training, cycling. Best piece of advice: Keep going, don’t give up on what you believe and want. Preferred mode of transport: Walking. Eat out or take out: Eat out. Tea or coffee: Coffee. How I got to this point was… A little Nomadic really, and I have certainly not followed a standard academic route. I joined the Royal Air Force when I left school, where I served for eight years as an aero engine technician. Later, I became a Senior Production Engineer in an Aerospace company before joining an FE College as an Engineering Lecturer. When I got my Doctorate, I managed to get a research post at Cardiff University in 2002 and then joined UoW Newport (Business School) as Associate Dean in 2008. A brief stint back in my old FE College as Dean of Engineering & Construction and Director of Quality led me to my current post. I managed to continue to publish and bring in sufficient funding for me to be considered for my current post. The best thing about my job is… Working with a great team of people in the School who are willing to support and get stuck in. The highlight so far has been… Along with my colleagues, setting up the Centre for Supply Chain, Operations and Procurement Excellence (C-SCOPE). The thing that has taught me the most about this industry/profession is… Change is constant. Some change will be good and others bad but you need to go with the flow and not let it get you down. Use it as an opportunity to do something different. The biggest misconception people have is… From outside the profession; that the job is easy and that you are made for life. The thing that always surprises people about me is… Don’t know, I’ve never asked! My advice for other lecturers is… Enjoy yourself in this job. It may be getting tougher but there are many jobs out there that are far worse that this one. If you are an academic and would like to feature here, e-mail mnormans@glam.ac.uk
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Catering and Hospitality Services
Packages can be tailored to meet your requirements
The Hospitality Suite To meet the demand for private dining facilities on campus, a new Hospitality Suite has been developed. The venue offers a private dining experience to entertain colleagues and guests in a high quality, intimate space over lunch or dinner. The Hospitality Suite, located at the entrance of Stilts, provides an á la Carte lunch and dinner menu with full waitress service for a maximum of 10 guests.
2 Course Lunch £15.00 • 3 Course Dinner from £25.00 To view the facility, make a reservation, or for further information on our products, services, terms and conditions, please contact Hospitality Requests on: 01443 654046 or e-mail: hospreq@glam.ac.uk.
Who’s been a star this year? Everyone knows somebody who always goes that extra mile. Whether it’s for the team, for colleagues, for students or for customers, they won’t stop until the job is done. So, what better way to say 'thank you', than to nominate them for a Staff Recognition Award? And say 'thank you' in front of the whole University. Nominations are now open for the 2012 Staff Recognition Scheme. All colleagues are eligible to nominate and be nominated by their peers, although some exceptions apply. You can check the eligibility and criteria and download a nomination form by visiting http://hr.glam.ac.uk/srs/. Judging takes place in December and shortlisted nominees will be invited to a special awards ceremony in January where the winners will be announced. All nominations should be submitted to mcadwall@glam.ac.uk by 7 December 2012.
Categories Distinguished Employee Award For outstanding performance, loyalty and commitment to the University beyond the normal requirement of the job. Customer Service Award For someone who has ‘gone that extra mile’ in creating an outstanding ‘customer’ experience. Team Achievement Award For a team’s outstanding contribution to the University. Community and Volunteering Award For an outstanding contribution within the field of citizenship or community engagement. Occupation Health and Safety Award Recognising innovation or positive OHS initiatives from faculties/ departments or individuals.