Frontline Guide for Staff 2011 by Mike Normansell

Glyntaff Campus Map - Upper Glyntaff

University of Glamorgan

To Lower Glyntaff

Upper Glyntaff 44. 45. 46.

Prifysgol Morgannwg

Professor Bernard Knight Building Alfred Russel Wallace Building George Knox Building

Faculty Advice Shop He

Lower Glyntaff

Glyntaff Campus Map - Lower Glyntaff

37. 38. 39. 40.

Faculty Health, Sport and Science - 01443 654576

41.

He 42.

43.

Reception/ Security lodge Tramsheds Elaine Morgan Building Learning Resources Centre Welsh Institute for Health and Social Care Aneurin Bevan Building The Family Institute

To Upper Glyntaff

University of Glamorgan • Pontypridd • CF37 1DL Tel: 0800 716925 • Fax: 01443 822055 Visit: www.glam.ac.uk

Information for Frontline Staff 2011

Information in this brochure is correct at the time of print, but may be subject to change. For the most up-to-date information, call or check our website: www.glam.ac.uk Produced by the University of Glamorgan’s Marketing & Student Recruitment department

www.glam.ac.uk

Introduction

University Campus Maps (see back page for other campuses)

This booklet contains relevant information for staff to deal with queries from new Treforest Campus Map

students during the first two weeks of the new term.

If students need further help or information, please refer them to the Central

Information Point on 2700, located in the Students’ Union, Treforest, open 8.00am to

8.00pm from Saturday 17th to Friday 23rd September 2011. You can also refer them

to the Gatehouse, on 2057, open 24 hours a day. For directions to all campus

7 21

Contents

12 29

18 19

buildings, please refer to the campus map and guide.

5 3

Page No. Opening Hours (17th September - 23rd September)

2-4 33

Faculty Contact Details

To Glamorgan Sport Park

Central Information Point

Helping New Arrivals

Student Couriers

Accommodation Arrangements

Student Support Payments

Parking

Enrolment and Induction

Clubs and Societies

Catering

Chaplaincy

Banking Facilities

Launderette Facilities

Public Transport

34 35 36

To Glyntaff

Treforest 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20.

Gatehouse & Main Reception Tŷ Crawshay (A Block) Brecon (B Block) Cynon (C Block), Student Services Kidwelly (K Block) Dyffryn (D Block) Glynneath (G Block) Aerospace Centre Hirwaun (H Block) Johnstown (J Block) Ferndale Wenvoe (W Block) The Meeting House (Chaplaincy) Health Centre (T Block) Glamorgan Conference Centre Students’ Union and Shop Sports Centre Treforest Woodland Walk Stilts Food Court Childcare Services

21. Learning Resources Centre 22. Glamorgan Print 23. The Meeting House (Chaplaincy) - Islamic Prayer Facilities 24. Accommodation Reception 25. Glamorgan Court A-V 26. Mountain Halls 27. Amphitheatre and Communal block 28. 2-7 Forest Grove 29. 8 Forest Grove 30. Academic Registry (1 Llantwit Road) 31. HR (3 and14 Llantwit Road) 32. Postgraduate Centre 33. Prospect House 34. Innovation House 35. Academic Registry - Main Reception and enquiries 36. Welsh Institute of Chiropractic

Information Point Parking Bus Stop Bike Rack Recycling Points Coffee Shop Places to Eat Main pedestrian routes

Faculty Advice Shops BS Faculty of Business and Society - 01443 482 955 AT Faculty of Advanced Technology - 01443 482 540

The following information covers the period:

Public Transport

Saturday 17th - Sunday 25th September 2011

For information on train and bus times call 0871 200 2233 or visit www.traveline.org.uk. For all general travel enquiries, e-mail travelplan@glam.ac.uk. BUS SERVICES (information correct as of 1st September 2011)

Treforest campus

Glyntaff campus

LOCATION

EXT.

OTHER INFORMATION

Accommodation Services

Accommodation Lodge

2845

Staffed 24/7 for keys Opening hours: Sat 10th & Sun 11th:10am-6pm Sat 17th & Sun 18th :9am-6pm Standard opening hours: 8.00am-4.30pm (Mon-Thurs)

2700

Sunday 18th Sept: 8am-10.30pm Monday 19th to Fri 23rd Sept: 8am-10.30pm

Bus Stop Location

Destination

Bus No.

Frequency

Llantwit Road (Forest Grove side)

Pontypridd

Veolia 100E

Every 15 mins

Llantwit Road (opposite Forest Grove)

Llantrisant Tonteg Church Village Beddau Bridgend

Veolia 100E

Every 15 mins

Students’ Union, Central Information Point Treforest

Stagecoach 244

36 mins past every hour

Finance Office

Turn left out of campus and wait on the corner of Cemetery Road/ Graig-yr-Helfa. No bus stop markings.

Pontypridd

Veolia 104

1 every hour

Cardiff Road

Cardiff Rhydfelin Tesco

Stagecoach 132 Humphries Coaches 102, 104

2 per hour Various

TRAIN SERVICES • Five trains per hour (approx every 12 mins) to Cardiff Central station and to Pontypridd. • Special Arriva Trains Wales student discount cards available from Treforest Station (5-10 minute walk from both campuses). • Contact National Rail Enquiries for advanced timetable and fare information on 0871 200 2233. Online timetables available at www.thetrainline.com • Minicom Service for the deaf or hard of hearing on 0845 6050600 • 33% student discount available on annual rail cards – contact Student Services for more information.

DEPARTMENT

B107: Cash 3340 Office, Brecon Building (B Block)

Students who are unable to enrol because of the existence of a 'Do not enrol indicator' on their enrolment record must report to the cash office for assistance

B209: General 07867 Queries, returning 921042 debtors & visa queries

B209 will be used for the start of term for queries. The cash office will only be used to make payments. Opening hours from w/c 19 Sept (B107 & B209): (Mon-Fri) 9am-12pm and 2pm-4pm

Gatehouse

01443 Main Entrance, Treforest campus 482057

Open 24 hours In case of emergency on campus call 01443 482100. Please inform the gatehouse on 2100 if you have called the emergency services.

Health Centre

T Block

2081

Open: Sat 17th & Sun 18th Sept, 1pm-4pm Normal opening: 9am-5pm (Mon-Thurs); 9am-4.30pm (Fri) For medical emergencies outside these hours please dial 2100 and request an ambulance. For less serious medical problems please contact NHS Direct (24hours) on 0845 46 47 or visit www.nhsdirect.wales.nhs.uk

Information Systems

Open Access Labs (PC access)

2882

Face to face IT support

2882

Sat 17th and Sun 18th J1 open 24 hours • All other labs closed Term time opening (from 19th Sept) Open Access Labs J1 Johnstown Building (J Block) (open 24 hours Mon-Sun) staffed 8:30am-8pm (Mon-Fri) and 9am-5pm (Saturday only) G410 Glynneath Building (G Block) Open 8:30am-5pm (Mon-Fri) GT305 (LRC) 8am-10pm (Mon-Thurs); 8am-6.30pm (Fri); 10am-4pm (Sat) CLOSED SUNDAY GT137, GT139, GT7115, GT910.2, GT910.5 8.30am-8.30pm (Mon-Fri) Saturday 17th and Sunday 18th CLOSED Term time (from 19th Sept) J1 Johnstown Building (J Block) (open 24 hours Mon-Sun) staffed 8:30am-8pm (Mon-Fri) and 9am-5pm (Saturday only)

Information Systems (cont.)

Customer Support Services (IT helpdesk)

2882

CSC (Customer Service Centre) International Recruitment

D1, Dyffryn 4450 Building (D Block)

Treforest LRC Staffed 8.30am-8.00pm (Mon-Fri) GT305 Lower Glyntaff LRC Open 8am-10pm (Mon-Thurs) 8am-6.30pm (Fri) 10am-4pm (Sat) Saturday 17th and Sunday 18th CLOSED Term time (from 19th Sept) Customer Support Services 8:30am-8pm (Mon-Fri), 9am-5pm (Sat), Closed Sunday. issupport@glam.ac.uk or call 01443 482882 Term time (from 19th Sept) 8:30am-8pm (Mon-Fri), 9am-5pm (Sat), Closed Sunday. 9am-5pm (Mon-Thurs) 9am-4.30pm (Fri) Outside office hours (emergency only) Malcolm Taylor, Head of International Recruitment 07795 612623

International Enquiries and Admissions

D1, Dyffryn 4453 Building (D Block)

8am-6pm (Mon-Thurs) 8am-5.30pm (Fri)

International Student Support Service

B68 Brecon 2080 Building (B Block)

For general welfare-related queries from International Students.

Learning Resources Centre

Treforest, LRC Central Avenue

Glyntaff LRC Lower Glyntaff

ATRiuM LRC CA025

3400 Media and IT: 2882

on the Treforest campus (campus map ref. 13) and there is a Chaplaincy room in the Tramsheds building on the Glyntaff campus. The Meeting House Islamic Prayer Rooms are situated on the Treforest Campus behind Ty Crawshay (Campus map ref. 23). Chaplaincy is a friendly, welcoming place, a place to meet people, to reflect, to discuss. Whether you belong to a faith community or not, you are welcome to talk confidently with a Chaplain about any problems, ethical dilemmas, uncertainties and life questions you may have. There is no need to wait for a crisis to happen - come and have a chat at any time! Contact the Chaplaincy by calling 01443 654060, or in an emergency 01443 480480; email chaplaincy@glam.ac.uk, or vrees@glam.ac.uk; or join our Facebook group at http://chaplaincy.glam.ac.uk/facebook/

Banking Facilities Treforest Campus: There is an ATM located at the Students’ Union, outside the entrance to the lower ground floor and student shop. Treforest/Glyntaff: There are two cashpoints on Fothergill Street in Treforest which do

International Welcome Week (11th–17th Sept) Refer all queries to Students’ Union Reception 24/7 (2700).

not charge for use; outside Costcutter (next to The Pick and Shovel), and outside Tesco

Normal term time (from 19th Sept) Refer students to B68: Mon-Fri: 2pm-4pm Mon, Thurs & Fri: 10am-12pm

All major banks and most building societies are represented in the town centre of

Saturday 17th and Sunday 18th Sept CLOSED Term-time opening hours (from 19th Sept) Open: 8am-10pm (Mon-Fri); 9am-8pm (Sat);10am-8pm (Sun) Staffed: 9am-7pm (Mon-Thur) 9am-5pm (Fri) Self-service only (Sat and Sun) Saturday 17th and Sunday 18th Sept CLOSED

Metro, (next to Barini’s) Pontypridd, less than a mile from the University. Atrium: There is an ATM located on the street outside the building and ATMs throughout the city centre.

Launderette Facilities There are two launderettes in the area:

Term-time opening hours (from 19th Sept) Open: 8am-10pm (Mon-Thurs); 8am-6.30pm (Fri); 10am-4pm (Sat) CLOSED SUNDAY Staffed: 9am-7pm (Mon-Thurs); 9am-5pm (Fri); Self Service (Sat) CLOSED SUNDAY

• Treforest Launderette, 64a Park Street, Treforest, 01443 401427

Saturday 17th Sept - OPEN 9am-5pm Sunday 18th Sept - CLOSED

For students in Halls of Residence laundry facilities are avaiable within Glamorgan

• Wash 'n' Dry, 19 Bridge Street, Pontypridd, 01443 492332

Court Lodge and the communal block.

Term-time opening hours (from 19th Sept) Open: 8.45am-9pm (Mon) 9am-9pm (Tues-Fri); 9am-5pm (Sat and Sun) Staffed: 8.45am-7pm (Mon) 9am-7pm (Tues-Thurs) 9am-5pm (Fri) Self service only (Sat and Sun)

Clubs and Societies

Play Centre/ Creche

2089 Rear of Johnstown Building (J Block)

Day Nursery 7.45am-6.15pm (Mon-Thurs) 7.45am-5.45pm (Fri) Play Care Scheme 8am-5.15pm (Mon-Thurs) 8am-4.45pm (Fri)

Resident Tutors

Accommodation Lodge

2845

Available on request at all times and will be on call from Sat 17th Sept

Centre for Sport, Health and Exercise

No. 17 on Campus Map

2680

Sat 17th & Sun 18th Sept 9.45am-5.30pm

Academic Registry - William Price Business Park, opposite Treforest train station

No. 35 on Campus Map

3348

Open: 8.30am-5pm (Mon-Thurs); 8.30am4.30pm (Fri)

Student Services: Careers & Employability, Counselling & Mental Wellbeing, Disability & Dyslexia, Student Money, Welfare advice

Cynon Building (C Block)

2080

Opening times: Student Services Reception Monday-Thursday: 8.45am to 5.00pm Friday: 8.45am to 4.00pm

Students’ Union

Treforest (on the left as you enter campus main entrance)

2700

Central Information Point Open 8.00am until 10.30pm from Saturday 17th-Friday 23rd September 2011.

3500, 3541

Term opening times 8am-close of license (Mon-Fri) 10am-close of license (Sat & Sun)

Students wishing to sign up for competitive sports teams should do so online at www.glamsu.com by Thursday 22 September. Late sign up can be done at the Freshers’ Fair on Friday 23rd September in the Recreation Centre, but please note places are limited, so sign up early. Freshers Fair is on Friday 23rd September 10.00am-3.00pm in the Recreation Centre,

Term time Weekdays (from 19th Sept) 7.45am-11pm (Mon-Fri) Weekends (from 24th Sept) 10am7pm (Sat) 10am-8pm (Sun)

where clubs and societies will be recruiting new members. For more information on teams, clubs and societies check the Student Union Website www.glamsu.com.

Arrival Catering on Campus Saturday 17th & Sunday 18th September Free tea & coffee available outside Sports Centre from 11am-4pm Stilts Restaurant, Sunday 18th September Welcome Curry Evening, 5pm-7pm (all Halal)

Students’ Union Opening times Saturday 17th & Sunday 18th: 10am-close of license Monday 19th to Friday 23th: 8am-close of license Term time: Students’ Union reception hours: 8.30am-6.30pm

Term time SU reception hours 8.30am-6.30pm

Chaplaincy ATRiuM SU

8632

Glyntaff

4595 (shop)

The University Chaplaincy is 'open and inclusive'. We rejoice in the fact that people come in all shapes, sizes and types. While rooted in the Christian tradition, we respect everyone’s faith, and we respect the thinking and exploration of those who are not committed to any faith. The Chaplaincy organises workshops, occasional lectures, discussion groups and

(Term time) Union shop 10am-4pm (Mon-Fri) Union Bar 9am-8pm (Mon-Fri) (Term time) Union shop 8:30am-4:30pm (Mon-Fri) Reception 10am-4pm

social activities, as well as being a place to just drop in and chat. We can also give you information about places of worship for all faiths and arrange for you to meet a Faith Adviser of your choosing. The main Chaplaincy centre can be found at the Meeting House

Contact Points

Parking

FACULTY

LOCATION

EXT.

Students are not normally eligible for campus parking permits. However, students

Cardiff School of Creative and Cultural Industries

Advice@ATRiuM – situated on ground floor opposite Reception, ATRiuM, Cardiff.

8501

who wish to apply for Disabled Parking Permits should contact Student Services on 01443 482895.

email: cciadviceshop@glam.ac.uk Telephone: 01443 668501 Faculty advice shop online: http://ccistudents.glam.ac.uk

The student and visitor car park on Llantwit Road costs £1.10 per day. A ticket is issued on entry to the car park and the payment is made at the machine before

Advanced Technology

Student Reception & Advice Shop G221 – Glynneath Building (G Block) Ground Floor; email: fatadviceshop@glam.ac.uk

2957

Student Admin Manager: Chris Griffiths cmgriffi@glam.ac.uk Faculty advice shop online: http://advicestudents.glam.ac.uk/adviceshop

2509

Foundation Year

Dr Katherine Franklin

2238

Health Sport and Science

Lower Glyntaff Reception GT7000 Department of Care Sciences, Aneurin Bevan Building; Contact, Elaine Molton

3094

Upper Glyntaff Reception GT8015, Department of Sport & Science, Alfred Russel Wallace Building; Contact, Sarah Atkins

3645

Advice Shop GT203 Elaine Morgan Building, Lower Glyntaff; email: hesasadviceshop@glam.ac.uk

4355; 4712; 2139

leaving. Gatehouse can assist with further enquiries on 01443 482057.

Enrolment and Induction The majority of new students will have been contacted by their Faculty, providing them with their Student ID number. This enables students to access the Getting Started page from which they can obtain a password and progress to online enrolment. If, for any reason a student has been unable to enrol online before arriving at

enrolment week.

Foundation Year

Dr John Morton

2473

Faculty of Business and Society

Reception, Hirwaun Building (H Block) fbsrecep@glam.ac.uk

2343/4364

Advice Shop (H31); email fbsadviceshop@glam.ac.uk

01443 483403/ 482955

Contact: Alex Simes

Regardless of how a student enrols, online or face to face, all students are required to attend the university during enrolment / induction week, 19th – 23rd September,

Faculty advice shop online: http://fbsstudents.glam.ac.uk/advice-shop/ Administration B168, Brecon Building CIE Administration: ieadmin@glam.ac.uk

cases Faculties have decided that, due to the nature of their course, students must enrol within their Faculty. Details will have been sent to these students prior to

Faculty advice shop online: http://hesasstudents.glam.ac.uk/advice_shop

Centre for International English

Glamorgan, they will still be expected to enrol online when they arrive. In some

for an extensive programme of induction events, where they will learn more about Glamorgan and meet the other students on their course. The International Student Support Unit have organised an induction programme for

4233

international students called ‘Welcome Week’. This will take place between Saturday 10th September and Friday 16th September. More information can be found at www.glam.ac.uk/internationalwelcomeweek/. Enquiries should be directed to International Support Unit on 2080.

Student Support Payments

The Central Information Point

Nearly all student support payments for UK students are paid directly into students’ bank accounts approximately five working days after the university has confirmed their attendance. Payment is normally paid directly into the student’s bank account in three instalments - one at the beginning of each term.

New student arrivals – working hours

This includes: • Student Maintenance Loans • Assembly Learning Grants (for Welsh students) • Maintenance Grant (for English students) • Special Support Grant • Higher Education Grant (for continuing English students) • Parents’ Learning Allowance • Childcare Grant • Adult Dependants Grant • Part-time Course Grant

Opening times

The CENTRAL INFORMATION POINT (2700) will be located in the Students’ Union, Treforest, for all new student enquiries and support.

Saturday 17th to Friday 23rd September: 8am-8pm

New student arrivals – out of hours The Gatehouse will be open and staffed on a 24-hour basis. Students arriving at the campus during the night will find assistance there. The gatehouse can be contacted on 01443 482057.

Some elements of student support are paid by cheque. This includes Maintenance Grants for students from Ireland, Jersey and Guernsey. Collecting cheques Cheque payments are sent to Student Services for collection by the student. Arrangements for collection are as follows:

How to direct new arrivals from Saturday 17th September: 1. Students arriving during normal working hours should be directed or assisted to

Treforest Collect cheques from Student Services Reception, Cynon Building (C Block) (Mon-Thur) 8.45am-5.00pm (Fri) 8.45am-4.00pm.

the Central Information Point (2700) in the Students' Union building. Student couriers (see below) will be available there to help further. 2.

If the new arrivals require directions to their Faculty direct or accompany them to their Faculty office – see campus map for location of Faculty offices. Sometimes,

ATRiuM Cardiff Cheques will be available from CCI Advice Shop reception and/or the Student Money Service office at ATRiuM. For the latest information, advise students to visit http://glamlife.glam.ac.uk or contact the Student Money Service (3648). Glyntaff Visit http://glamlife.glam.ac.uk or contact the Student Money Service (3648) for more information. N.B. In order to collect grant cheques, students will need to produce their 2011/12 enrolment card.

they will say which course they are doing and expect you to direct them appropriately. 3. Students arriving outside normal working hours or at night should report either to the Central Information Point (up to 8pm) or to the Gatehouse. Staff there will welcome the new arrivals and if necessary, arrange for them to access temporary accommodation for the night. Further information on accommodation arrangements is provided later in this booklet. 4. International Students can be met at Heathrow and Cardiff airports, if they have requested this service in advance. More information about the International Arrival Services can be found at http://international.glam.ac.uk/meetandgreet 5. Students who have a room in halls of residence should be directed or assisted to

For more information, refer to the “What should I do if I have not received my student loan?” checklist, available from Student Services (2080) or call the Student Support provider, details of which can be found at http://studentmoney.glam.ac.uk/links

the Accommodation Lodge (2845) to collect their key. 6. Students who require assistance to get to their accommodation either on or offcampus should be directed to the Central Information Point (until 8pm) or Gatehouse (2057).

7. Students with accommodation queries out of office hours should be directed to

Emergency Accommodation Arrangements

the Accommodation Services Lodge (2845) (campus map: key 24).

Student courier service – from the Central Information Point

Due to the redevelopment of the Halls of Residence in Treforest, there is limited crash accommodation available. Rooms will be allocated on a first-come-first-served basis and charged at £15 per night for a maximum of two nights (or three if over a weekend) in Glamorgan House. Please refer students to Accommodation Services in order to access this.

Operating from the Students' Union daily Saturday 17th to Friday 23rd - 8am–8pm

In addition, a list of Bed and Breakfasts and Guesthouses is available from the Central Information Point (2700) and at the Accommodation Services Lodge.

Services •

Help new students find their way around the campus and to support them at a time of possible anxiety and confusion.

•

Provide a shuttle service from Treforest station to the University.

Students who arrive during office hours

Couriers will be identifiable by distinctive uniforms. They can be contacted on 2700 at

If students already have accommodation in Halls of Residence, they can be directed to the Accommodation Lodge (campus map: key 24) to collect their room key. If they do not have accommodation, they should be directed or assisted to the Central Information Point (2700), in the Students’ Union (8am-8pm) or to the Accommodation Lodge.

the Central Information Point. If you have any queries about the Courier Service,

**N.b. Delay to part of Treforest Mountain Halls development

Please note: due to volume, there may be a wait for services.

please contact the Students' Union on 3500 or 2700.

Students who arrive outside normal office hours Accommodation Arrangements Accommodation Services manage all residential students including Halls of Residence and Private Sector accommodation. The service is based at the Accommodation Lodge (Campus map: key 24) Out of hours Open 24/7 for pick up of room keys Accommodation services extended opening hours Sat 10th & Sun 11th 10am-6pm Sat 17th & Sun 18th 9am-6pm Accommodation services normal opening hours From Monday 19th Sept: 8.30am-5pm (Mon-Thurs) 8.30am-4.30pm (Fri)

If students already have accommodation, they can be directed or assisted to the Accommodation Lodge (campus map: key 24) to collect their room key. If students do not have accommodation, see above for Emergency crash accommodation. **N.b. Delay to part of Treforest Mountain Halls development.

**Completion of Treforest Accommodation, September 2011 The last of the new Mountain Halls accommodation blocks (Caerphilly Hall) is estimated to be three weeks late for completion, following delays caused by the harsh winter. Occupation will be available from the weekend of 8th October. All students due to take up accommodation in Caerphilly Hall are local and have been informed of the delay; they are expected to commute to University for the first three weeks. Contingency arrangements are in place to compensate travelling expenses incurred during this period to the value of £150. If any students arrive expecting to check into accommodation in Caerphilly Hall, please contact Accommodation Managers, Nick Hennessy or Claire Matsell on 01443 482845.