SSGM Service Station and Garage Management READ BY AUTOMOTIVE REPAIR SHOP OWNERS AND TECHNICIANS SINCE 1955
J.D. Power Report New Refrigerant Standard
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SSGM what’s inside September 2013
Vol. 42 No. 7
Service Station and Garage Management
EDITOR Tom Venetis (416) 510-6790 email@example.com TECHNICAL EDITOR Jim Anderton firstname.lastname@example.org
CONTRIBUTING WRITER Andrew Brooks PUBLISHER Marc Gadbois (416) 510-6776 email@example.com SALES MANAGER Jay Armstrong (416) 510-6745 ACCOUNT MANAGER Jim Petsis (416) 510-6842 CIRCULATION MANAGER Selina Rahaman (416) 442-5600 ext 3528 firstname.lastname@example.org SUBSCRIPTION ENQUIRIES Roshni Thava (416) 442-5600 ext 3555 ART DIRECTOR Ron Taylor
See Page 14
PRODUCTION MANAGER Steve Hofmann (416) 510-6757
See Page 18
PRINT PRODUCTION MANAGER Phyllis Wright
New Refrigerant Spec It’s pretty cool what the new refrigerant specifications can do . . . . . . . . . . . . . . . . . . . . . . . . 14
VICE PRESIDENT CANADIAN PUBLISHING Alex Papanou PRESIDENT BUSINESS INFORMATION GROUP Bruce Creighton
Meineke Car Care Centre Focus on customer service behind Meineke’s growth strategy . . . . . . . . . . . . . . . . . . . . . . . . 18 AWARD-WINNING MAGAZINE
J.D. Power Report Dealerships, independents take top spot in this year customer survey . . . . . . . . . . . . . . . . . 22
ALLDATA Technical Tip Putting the Brakes on a VW Vibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Identifix Technical Tip A touchy temperature control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Departments Editorial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 News. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Jim’s Rant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Baywatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Advertiser Index. . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Internet Directory. . . . . . . . . . . . . . . . . . . . . . . . . . 38
*For BlackBerrys: Go to your BlackBerry messenger and select Scan Barcode. *For iPhones: Use the App Store to download Beetagg Reader Pro.
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We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund of the Department of Canadian Heritage.
In association with CANADIAN
HEAD OFFICE Business Information Group 80 Valleybrook Drive Toronto, ON M3B 2S9 Contact us via one of the following methods: Telephone: 416-442-5600 Facsimile: 416-510-5169 Website: www.ssgm.com Service Station and Garage Management is published by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd., a leading Canadian information company with interests in daily and community newspapers and business-to-business information services. Subscription rates: Canada $51.95 + HST + applicable taxes per year; $82.95 + HST + applicable taxes for 2 years; single copy price $7.00 + $0.42 HST + applicable taxes. USA $91.95US per year; single copy price $10.00US. All other foreign in US $93.95 per year. All rights reserved. Printed in Canada. US office of publication: 2424 Niagara Falls Blvd, Niagara Falls, NY 14304-5709. Periodicals Postage Paid at Niagara Falls, NY. USPS #009-192. US postmaster: Send address changes to Service Station and Garage Management, PO Box 1118, Niagara Falls, NY 14304. Return undeliverable Canadian addresses to: Circulation Dept., Service Station and Garage Management, 80 Valleybrook Drive, Toronto, ON M3B 2S9. Postmaster: please forward forms 29B and 67B to 80 Valleybrook Drive, Toronto, ON M3B 2S9. Printed in Canada. All rights reserved. The contents of this publication may not be reproduced either in part or in full without the consent of the copyright owner. From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us. Member of the Audit Bureau of Circulations Publications Mail Agreement #40069240 Print edition ISSN 0381-548X On-line edition ISSN 1923-3396 Member of
Association of Business Publishers 205 East 42nd Street New York, NY 10017
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|| Tom’s Editorial
Don’t Dismiss The Quick Lubes; Learn From Them W By Tom Venetis, Editor
John Cage remarked if what he was doing was so simple why was he the only one doing it? Cage’s gentle rebuke made a profound point: the simplest things are often the hardest things to do.
hen J.D. Power releases its annual survey on Canadians’ experience with service providers, there is one thing that is certain: someone is going to complain about the rankings given to quick lube operations. This year, Great Canadian Oil Change and Mr. Lube ranked highly, and last year these two were joined by Jiffy Lube in the top ranks. While NAPA took this year’s top spot (and has taken the top of the podium the two years previous), people always wonder why quick lube operations score so highly. Some suggest they should not be included as they offer a limited number of services, unlike a full-service independent or dealership operation. It is like comparing McDonalds and a Michelin-starred restaurant. My response is what the late composer John Cage said to an incredulous critic who complained that his music was so simple anyone could do it. John Cage remarked if what he was doing was so simple why was he the only one doing it? Cage’s gentle rebuke made a profound point: the simplest things are often the hardest things to do. McDonalds succeeds because it provides a consistent service: McDonalds know what you are expecting and the staff strives to meet those expectations. It may be nothing more than a burger with fries and a drink, but they must to do it consistently and in a timely manner. Fail to do that and customers will complain. Quick lube operations are not fast-food operations, but they work under the same principle: they provide a set of services that must be delivered in a consistent and high-quality manner at all times. An oil change and fluid check, compared to many other vehicle maintenance routines, are simple affairs. So the expectation amongst vehicle owners is such services will be done right the first time and done in a timely manner. So we should not complain too much that these operations are included in the survey. Instead, we should learn from them as they showcase a crucial piece in what is important for people when it comes to service. Consistency and delivery of high-quality work are important, especially when it involves a simple service. If you are not able to deliver on those simple things, do you expect customers to believe you can deliver on more complicated services? Customers notice the simple things first and will judge you on how you deliver them.
What do you think? Have your say and speak your mind! email@example.com 6 SSGM September 2013
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|| News Briefs More Than 80 Parts Added to MOOG Steering and Suspension Line
Federal-Mogul’s MOOG Steering and Suspension brand has introduced more than 80 additional parts with combined coverage of several million latemodel foreign-nameplate and domestic vehicles. Among the latest MOOG parts are rear control arms for dozens of latemodel applications, including Acura MDX (2007-2013); Honda Odyssey (2005-2013) and Pilot (2009-2013); Hyundai Elantra (2007-2010); Jeep Liberty (2002-2007); Kia Optima (2007-
2008) and Rondo (2007-2010); Nissan Altima (2007-2013); and Subaru BRZ (2013), Forester (2009-2013), Impreza (2008-2012), Legacy (2010-2013) and Outback (2010-2013). Federal-Mogul also has introduced premium MOOG ball joints for Lexus CT 200h (20112012) and Toyota Prius (2010-2012) models, and 16 new control arm bushings, 14 new strut mounts and strut mount kits, several new alignment kits and four commercial vehicle king pin sets. The MOOG R-Series offering of control arms has been expanded, as well, with 20 new parts covering a wide range of popular foreign-nameplate vehicles.
UAP Inaugurates its New Logistics Centre UAP Inc. inaugurated its new Logistics Centre, located in Long Sault, Ontario. With a surface of 200,000 sq. ft., the new efficient and spacious non-application products logistics centre will hold more than 30,000 parts in stock, including chemical, accessories, hardware, tools and equipment as well as paint, body and equipment products. “This new facility is a key component of a process aiming at improving our distribution operations in order to better serve our customers across the country,” said Robert Hattem, president and chief executive officer. “There will be more space to manage our tool, equipment and non-application product inventory and ensure rapid service to all of our distribution centres. We will also be able to broaden the range and number of available products and increase our
inventory level.” Mayor Bryan McGillis stated, “We welcome UAP to our community. The job creation and the dollars spent to retrofit the plant are impressive. This definitely is a positive economic benefit for the region. Thank you for coming to South Stormont.” The UAP Logistics Centre’s location near Trans-Canada Highway 401 will allow UAP to meet the needs of its distribution centres and stores across the country more rapidly and efficiently. The centre started its operations on September 9th, will create nearly 40 jobs. “We are very pleased with the opening of this new Logistics Centre, which will contribute to strengthen our extensive distribution network and to reinforce our first-class quality service and our leading position in the marketplace,” added Robert Hattem.
Save on Monroe Ride Control Products
The fall automotive maintenance season will include some “spooktacular” savings due to the Monroe “Shocktober” promotion that will begin September 1 at participating service locations in Canada. Through this popular promotion, consumers who purchase a combination of four qualifying shocks or struts will be eligible to receive a rebate cheque by mail equal to the lowest cost unit.* The Shocktober promotion is available on several popular shock and struts series from Monroe and Rancho, including Monroe OESpectrum, Reflex, Sensa-Trac, Gas-Magnum, Max-Air and Quick-Strut replacement assemblies and RanchoRS5000 shocks. To learn which specific qualifying products are included in the Shocktober promotion, please visit www.Monroe.com. The Monroe Shocktober program forms will be available on www.Monroe.com and www.GoRancho.com after September 1, 2013. All submission forms must be postmarked by December 2, 2013. Tenneco offers a Safe & Sound Guarantee 90-day money-back promise on qualifying premium Monroe and Rancho products. For additional details and program information regarding the guarantee, go to www.Monroe.com or www.GoRancho.com. *Based on Monroe and/or Rancho current manufacturer’s suggested retail price.
Condolences to the Jagt Family
It is with great sadness that AIA Canada announces that Kathy Jagt, wife of Ed Jagt of Pro-Tech Tire & Auto, died unexpectedly on August 28th. Visitation took take place at the Jennet Chapel of the McClelland Funeral Home on August 30th. The funeral was held at the 1st Christian Reformed Church on Shirley Avenue on August 31st. Our sincere condolences go out to Ed and his family during this very difficult time. 8 SSGM September 2013
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|| News Briefs David Byrd Named 2013 Mitchell 1 Educator of the Year
David Byrd of Goldsboro, N.C. was named the Mitchell 1 2013 Educator of the Year during North American Council of Automotive Teachers (NACAT) conference held recently in Quebec City, Quebec. Each year, Mitchell 1 recognizes one of the nation’s top teachers for excellence in automotive repair instruction. Byrd was presented with a check for $500 and a recognition certificate. He will also receive a one-year complimentary subscription to Mitchell 1’s ProDemand repair, diagnostic and maintenance information program for the school where he teaches. “Mitchell 1 is proud to join with NACAT for another year to honor those who have demonstrated a commitment to educational excellence in the automotive repair industry,” said Nick DiVerde, senior marketing director, Mitchell 1. “David Byrd has an outstanding reputation as an instructor and we feel he is an excellent choice for this award. Everyone at Mitchell 1 would like to extend our sincerest congratulations to David on his achievement.” Byrd has been an automotive instructor in the applied technologies division at Wayne Community College in Goldsboro for 14 years. As a member of the International Association of General Motors (GM) Automotive Service Educational Program (ASEP), Byrd has served on many committees and is currently the Constitution Committee chairperson. He has participated in the GM ASEP curriculum writing project as well as participated in a book review for Automotive Engine Performance, published by Thomson Delmar.
WORLDPAC Fantastic Voyage Cruise Takes Customers on an Alaskan Adventure
WORLDPAC’s bi-annual Fantastic Voyage customer cruise event exceeded expectations by embarking on an Alaskan adventure. Over 1,600 WORLDPAC customers and VIP guests joined an elite group of suppliers and top WORLDPAC sales and management staff for a 10 SSGM September 2013
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seven-day Alaskan voyage. Destination highlights include Skagway, Juneau, Ketchikan and the Tracy Arm Fjord as well as Victoria, BC and Seattle, WA. WORLDPAC’s Fantastic Voyage Alaskan Adventure provided customers with an opportunity to join other North American service repair professionals and industry leading manufacturers. Over 540 shops from 45 states, provinces and territories travelled across the United States, Canada and Puerto Rico to experience the event. Guests were treated to both onboard and onshore activities, including daily customer appreciation cocktail parties, exclusive supplier presentations and Q&A sessions and an impromptu takeover of Skagway Fish Co. compliments of Denso. Excursion opportunities ranged from glacier visits by helicopter to hiking to mingling with town locals. During the event WORLDPAC distributed over $50,000 worth of extraordinary prizes including $250 certificates for tools and equipment, $100 Visa gift cards, KYB promotional kits, GearWrench tool sets, and Fronius professional flash units WORLDPAC customer feedback about the Fantastic Voyage Alaskan Adventure was overwhelmingly positive.
Leanne Jefferies Joins the AIA Team
The Automotive Industries Association (AIA) of Canada announced the appointment of Leanne Jefferies to the position of director, Collision Programs. As part of AIA’s senior management team, Leanne will play a key role in the organization and administration of the Canadian Collision Industry Forum (CCIF), which will be officially run by AIA starting in January 2014. Leanne will also assist in integrating a range of new and existing collision industry initiatives, seamlessly tying CCIF to I-CAR Canada, devising and implementing recruitment and retention programs, developing marketing and communications tools, and developing relations with Canadian colleges. Leanne will bring with her direct experience in the operation of a collision repair facility, in collision media
editing and publication, in youth programming, and in college liaison, and promises to be a huge asset to AIA and its membership. “Leanne will be a tremendous addition to our collision team,” noted Marc Brazeau, president and CEO, AIA Canada. “Her knowledge and experience are second to none and her strong relationships with others in the industry are sure to be highly beneficial to our organization. We are very excited to have her join AIA and we look forward to very concrete growth in the quality and diversity of services we provide to the Canadian automotive aftermarket industry.”
ALI Schedules First “All-in-One” Inspector Certification Event to be Held in Conjunction With SEMA Show
The Automotive Lift Institute (ALI) has scheduled its first “all-in-one” session to provide Lift Inspector Certification Program participants with a rare opportunity to complete multiple key program requirements in a single location over a three-day period. The event will be held Nov. 6-8 in Las Vegas in conjunction with the SEMA Show. Interested participants must register by Sept. 20. ALI staff members and Factory Designated Trainers will open the session with a Participant’s Orientation on Wednesday, Nov. 6. Attendance at a six-hour Orientation is mandatory for all Certified Lift Inspector candidates. The Orientation will outline administrative aspects of the Lift Inspector Certification Program, introduce expectations and answer questions. Thursday, Nov. 7, activities will include group study for both the precourse exam and the course exam. The group study sessions are open to any enrolled participants who have attended an Orientation. On Friday, Nov. 8, participants may take the precourse exam. Those who have previously passed the pre-course exam will be given the opportunity to take the course exam. “We know our inspectors’ time is valuable and want to give them a cost-effective opportunity to take care www.ssgm.com
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|| News Briefs of several requirements at once,” said R.W. “Bob” O’Gorman, ALI president. “The ‘all-in-one’ session will provide an efficient and focused environment to move an inspector quickly through the certification process.” The previously scheduled Participant’s Orientation on Nov. 8 will still be held as a standalone event for those who do not wish to take advantage of the “all-in-one” package. Registration for the “all-in-one” event’s Participant’s Orientation and group study activities are included in the Lift Inspector Certification Program fee, which is discounted to $1,000 through Dec. 31. The fee also includes a Candidate Handbook and extensive course materials. Additional fees will be required for those taking an exam.
Dayco Acquires Metavation, Expands Damper Product Offering in North America
Dayco Products, LLC announced the acquisition of Metavation and the damper portion of EPTEC from Revstone. Metavation is a North Americanbased manufacturer of crankshaft damper pulleys with a research and development center in Hillsdale, Mich.; manufacturing operations in Mount Pleasant, Vassar, and Hillsdale, Mich., and San Luis Potosi, Mexico; as well as a corporate headquarters office in Southfield, Mich. Dayco is a global producer of engine drive systems, accessory drive systems, and crankshaft dampening systems for the passenger car and commercial vehicle market and is a dominate supplier to the global independent aftermarket. Products include timing belts, accessory drive belts, tensioners, damper devices for front and rear crankshaft NVH management, and valve and actuator solutions. “The purchase of Metavation completes our global strategy in damper solutions and brings a product to the Dayco North American portfolio that strengthens both our engineering and manufacturing product base,” said Jim Orchard, chief executive officer for Dayco. 12 SSGM September 2013
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“Dayco is excited to enter the North American damper business and will begin the assimilation of Metavation into the Dayco family immediately,” said Mike Kamsickas, executive vicepresident of global operations and president of the North American Original Equipment division for Dayco.
Fall Promotion Rewards for Walker Direct-Fit Catalytic Converter Purchases
Walker ‘Ultra Rewards!’ Incentive Awards $40 Rebate Cheque to Consumers During Fall Automotive Repair Season Consumers can receive a $40 rebate cheque for a Walker direct-fit catalytic converter purchased between September 1 and October 31, 2013, through Tenneco’s Walker “Ultra Rewards!” promotion. Available at participating automotive service locations throughout Canada, the Walker “Ultra Rewards!” incentive offers a $40 rebate cheque to consumers who purchase a qualifying Walker direct-fit catalytic converter or Walker CalCat direct-fit catalytic converter. “Through the ‘Ultra Rewards!’ promotion, consumers can get a significant savings on Walker direct-fit converters,” said Sheryl Bomia, North American programs manager, Tenneco. “Walker products include the latest in emissions control technology and are available for a full range of late-model vehicles.” Engineered to meet CARB requirements, Walker CalCat converters are available for sale in all 50 states and Canada. Tenneco backs qualifying Walker products with an exclusive Safe & Sound Guarantee 90-day consumer cash-back offer. For specific details about the guarantee, please visit www. WalkerExhaust.com. For specific qualifying Walker products, please go to www.WalkerExhaust. com after September 1, 2013. To obtain necessary Walker Ultra Rewards! promotion forms, please visit the Walker web site after September 1, 2013. All submission forms must be postmarked by December 2, 2013 to qualify.
AAPEX Learning Forum Sessions to Focus on Product Distribution
The Automotive Aftermarket Products Expo (AAPEX) 2013 Learning Forum will address efficient product distribution throughout the supply chain, including inventory management techniques, reducing warranty return rates and the use of data to ensure the product gets to the right customer at the right time. AAPEX is set for Nov. 5 to Nov. 7, at the Sands Expo Center, Las Vegas, Nev. Learning Forum sessions begin on Nov. 4 and run through Nov. 7. The following seven sessions will focus specifically on efficient product distribution and how it ensures the continued growth of the aftermarket industry: • Repairing Warranty Return Rates • Managing Parts Proliferation: Inventory Trends, Issues and Opportunities for the Supply Chain • Creating the 21st Century Distribution Center • The Growth of E-tailing: What Does This Mean for the Aftermarket? • Collaborative Category Management • The Impact of 3-D Printing on Manufacturing and Preparing Your IT and Business Infrastructure • Analytics Taking Center Stage This year’s Learning Forum will feature nearly 40 free sessions, the highest number ever offered at AAPEX. With sessions beginning on Nov. 4,attendees are encouraged to make their travel plans accordingly. All sessions are accredited by the University of the Aftermarket toward the Automotive Aftermarket Professional (AAP) and Master Automotive Aftermarket Professional (MAAP) professional designations. Sessions will be held at the Venetian Hotel, on the Venetian/Palazzo Congress Center Level 1, Marco Polo Rooms 701-707. Since the sessions are freeof-charge, seating is first come, first served. For a list of topics, speakers, session descriptions and a schedule, visit the AAPEX Learning Forum, www.aapexshow.com/education. www.ssgm.com
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It’s A Gas!
From R-134a to HFO-1234yf, or is it R744?
by Ghislain Roy. Translated by Michel Poirier-Defoy, Editor, L’automobile
tarting in model year 2013, car manufacturers are introducing in the air conditioner systems the new refrigerant HFO-1234yf (HydroFluoroOlefins) (Photo 1). This refrigerant will replace the existing R-134a in all vehicles no later than model year 2017. Since its GWP (Global Warming Potential) is far less harmful, it was deemed a good fit to replace the R-134a in use since the mid-nineties. At this point, no conversion is possible from the retiring R-134a system to the newer HFO-1234yf because the pressure and filling connector are different. (Photo 2) What then is going to change in repair shops? Whenever one says new refrigerant, the echo says new equipment! Sorry, there is no way out. It was the same story when the R12 got sacked: • Recovery, recycling and recharging equipment, in compliance with standard SAE J2843)
Photo 1 14 SSGM September 2013
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• Refrigerant analyzer and identifier, in compliance with standard SAE J2927 • Electronic Leak detector, in compliance with standard SAE J2913) • New PAG (Poly Alkylene Glycol) oil But let’s face it, it will take a few years before a customer drives up to your shop with a HFO-1234yf system requiring maintenance. Although nothing is yet official – and nobody can provide an answer with certainty – some form of halocarbon certification will be mandatory to handle the new product. However, credible government sources (at least in Quebec) agree to say current certification will remain valid. On the other hand, more training and a new certification will be required in the United States. continued on page 16
Photo 2 www.ssgm.com
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At this point, Volkswagen and Mercedes-Benz have announced their dissent to the new refrigerant. They claim one main reason: the inflammability potential according to crash tests carried out with their own vehicles using the new refrigerant. This is why they have ordered Honeywell â€“ who will also manufacture HFO-1234yf with DuPont â€“ to develop an AC system based on CO2 (carbon dioxide, also called R744) before the 2017 deadline. It is a huge challenge, but they could reach their goal. And here is how: In 2006, a few manufacturers created a functional CO2-based prototype AC system for motor vehicles (the food industry has used this system for ages). Used as an AC refrigerant, CO2 has an even better GWP than HFO1234yf. Retiring R-134a shows a GWP of 1300 while CO2 is only 1 (HFO-1234yf has a GWP factor of 4). But, a small problem remains. To operate properly, the prototype CO2 system was using an AC compressor with 2000 PSI minimum in the high pressure linkage and as high as 500 PSI in the lower pressure linkage. Just to get the system going, the engine required no less than 26 extra HP. At that time, it meant fuel consumption got a serious hike, using 15 L/100km instead of the usual seven. So, what was gained by not using the older R-134a was quickly lost in air pollution with excessive fuel spending. So, why did Honeywell agree to commit some R & D to develop a CO2 system knowing very well that pressures had to remain so high? The possibility of using an electric compressor changed the game. If such a technology can be used in hybrid cars with an AC compressor operating on 500 volts AC, then maybe there is real potential for this system. This is the gamble Honeywell took and there are 3.5 years left before the deadline. Here is a chart comparing all three refrigerants: R-134a
Model years in us0e
1995 to 2017
2013 (introduction) 2017 all manufacturers
No date determined, but cannot be later than 2017
PSI in the high pressure linkage
160 PSI to 300 PSI
195 PSI to 360 PSI
2000 PSI to 2800 PSI
PSI in the low pressure linkage
20 PSI to 40 PSI
30 PSI to 70 PSI
300 PSI to 500 PSI
Light to moderate inflammability
White bottle with a red stripe
16 SSGM September 2013
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The R-134a has a GWP of 1300 to 4 for the HFO-1234yf and only 1 for the CO2
Enlarged Picture A
Enlarged Picture B www.ssgm.com
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E M I S S I O N S C O N T RO L
Temperature of ambient air
Maximum air temperature at exit
19-24°C R-134a More then 40 %
More then 40 %
33 to 45 psi
37 to 47 psi
212 to 242 psi
More then 50 %
More then 50 %
231 to 270 psi
New heat exchanger
In newer vehicles working on R-134a, a heat exchanger was integrated to the AC system. Adding a thermal exchanger gives those systems much more efficiency. There are many benefits when using this extra component: • The AC compressor is not used as much, which trades off with a better fuel economy • With this component, vehicles so equipped are much more efficient to eliminating warm air inside the cockpit. • Compact component • Low cost feature • And finally, a plus for the manufacturer that has nothing to do with technicians or servicing: vehicles with a heat exchanger earn a 1,1 gram per mile credit towards the CAFE standards. More precisely, how does the heat exchanger work: Refrigerant exits the compressor in high pressure vapor mode to enter the condenser. (Photo 3) At this point, nothing is new. When transiting through the condenser, the refrigerant has changed to a liquid state under high pressure. Here, the high pressure linkage makes contact with the low pressure linkage returning to the compressor (see enlarged Picture A). www.ssgm.com
p 14-17 Refrigerant.indd 17
High pressure hot refrigerant makes contact at this point with low pressure cold liquid and loses more heat in the process until it reaches evaporator (see enlarged Picture B). This additional heat loss will result in the evaporator with a larger capacity to pull out more heat from the cockpit. Now, what about the pressures? The above chart compares R-134a to HFO-1234yf (CO2 not yet available). As a technician and shop owner, what kind of problem is expected in the future? No need to read a crystal ball, but one can wonder what will happen to the heat exchanger when it reaches 200,000 km or seven years and thousands of cycles. With a high pressure liquid refrigerant flowing in the exchanger just millimeters of linkage away from a low pressure liquid zone, if there is a fracture inside the exchanger, then high pressure liquid refrigerant would be hard-pressed directly in the compressor. The question is: can a compressor handle liquids? Out of the question. Should this happen, a complete destruction of the compressor is apprehended and no belt could resist an immediate blockage of the compressor. Let’s hope this never happens and engineers can prevent the havoc! SSGM
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September 2013 SSGM 17
13-09-13 1:52 PM
Meineke Car Care Centre Vaughan location showcases the strength of customer service, By Tom Venetis, Editor honesty for building a successful service operation
ou might think that This will cause a lot of the automotive service unnecessary frustration for industry has no relations the customer and the serwith the food and beverage vice writer or technician who industry; they are poles apart will soon be speaking past and an owner and operator of each other. Campli has sera successful service operation vice writers trained on how would have nothing to learn to translate what technifrom an industry that specialcians have discovered about izes in breakfasts, lunches and a vehicle to the customer in a dinners. clear and concise manner and The reality is that there is how to produce an honest and a lot that can be learned from understandable estimate for the food and beverage indusrepair and maintenance work. try, says Cam Campli, who The end result is a relawith partners Andrew Jacktionship built on trust that son and hockey-legend Wenleads to a customer’s longdel Clark, operate the newly term commitment with the opened Meineke Car Care shop and its staff. Centre in Vaughan, Ontario, “We had a person come located on the busy Highway in with an exhaust issue on 7. Campli who had some years their Saturn,” Campli says. earlier been in the food and “But when we put the vehicle beverage industry, knows how on the hoist, we noticed some important customer service other issues with the tie rods is in maintaining long-term and ball joints. We told the customer relationships. He owner that we could repair the was often disappointed in the exhaust, but these issues were quality of customer service he much more critical and needfound in automotive service ed to be addressed immedioperations and he came to Meineke Canada vice-president and general manager Duane Arbeau (left) welcomed ately. Yes, if the exhaust goes, believe that many sales were the newest Canadian franchisees to the Meineke team at the opening of the first of it is certainly inconvenient for lost because of it. three planned Wendel Clark Meineke Car Care Centres headed by the former Toronto the vehicle owner; but it is not When he decided to Maple Leafs captain. Shown at 5767 Hwy. 7 in Vaughan, ON (l-r) Arbeau, franchisees a safety issue. embark on a new career as Cam Campli, Clark and Andrew Jackson, president of Jackson Events.. “However, we said that an operator of an automotive if one of those other critiservice operation, he put customer service front-and-centre. cal components fails it becomes a very serious safety issue. This new location is, in fact, his second Meineke operation. When we explained this, the owner not only did the exhaust He has another successful Meineke Car Care Centre in work, but immediately let us do the tie rods and ball joints, Richmond Hill, Ontario. Campli, Clark and Jackson plan to and we aligned their system as we had to replace the tires open two more operations in the near future. that had worn due to the problems we discovered.” One of the first things Campli put a premium on is eduCampli sums-up his business philosophy this way: “I will cating the service writers and technicians on how to speak not sell you a service job that you don’t need. I will prioritize with customers. all the work to give you the most honest and fair estimate, “We have to remember that most people don’t understand and I will make sure your experience here is of the highour (technical) language,” he says. “I really emphasize to our est quality from the moment you step in through our front service writers and technicians that they should not speak to door. That is why I put such a high premium on things that a customer as if they are another mechanic or an engineer.” others may find trivial. For example, greeting the customer
18 SSGM September 2013
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Wendel Clark is a hands-on investor with his partners at the Meineke Care Care Centre. He comes in every day to talk shop and develop strategies for growth.
when they come in through the door and saying you will be meeting with them shortly. Some might say that having the customer wait for a minute before you greet them is not a big deal, but for the customer, that minute feels like ten minutes. It feels to them as if an eternity has passed â€” and customers do notice those little things.â€? Even keeping the shop floor clean and organized at all
p 18-20 Meineke.indd 19
times is something that gets noticed. Campli says he has customers telling him they send business to the shop because they are impressed not only with the excellence of the service, but on how clean and organized the service bays are. That commitment to customer service is apparent when one steps into the waiting area. It is a large space, decorated tastefully with plenty of natural light, comfortable chairs
September 2013 SSGM 19
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and workstations with computers and wireless connectivity. Several large-screen televisions grace the walls as well as a framed Maple Leafs jersey of Wendel Clark. The waiting area allows a view into the large, six-bay service area. Duane Arbeau, vice-president and general manager with Meineke Canada, says he is very excited about the approach Campli, Clark and Jackson are taking with the location. Only a few days after opening there is an ever-increasing number of new and repeat customers coming into the bays. Arbeau sees this shop as a model for how Meineke is
20 SSGM September 2013
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approaching its growth plans for Canada. The plan is to have 40 franchise operations by the end of this year, up from 20 in 2006. Meineke plans on having 100 operating in Canada within five years. “As we evolve with new franchisees, we are encouraging them to visit operations such as this one to find out how to put into practise exceptional service standards and what makes for exceptional customer service,” Arbeau adds. “This is a beautiful location and many of the elements that you see here you will see at the last eight Meineke centres that we opened. We are trying to build a brand in Canada that is based on relationships as opposed to transactions. If you can do that right away, it pays off. And to do that, we are looking for franchisees that have a high level of business acumen, energy and communication and leadership skills, like what you have here with Campli, Clark and Jackson.” Arbeau, Campli and Jackson are excited to be working with Clark who is not a silent partner in the business, as some might expect from a well-known celebrity. He is very hands-on and consults daily with the staff and works on business strategies with Campli, Jackson and Arbeau. ”When I played in the National Hockey League I always took pride in leading by example and having a strong work ethic,” Clark says. “I see the same commitment with Meineke and the franchisees. The most successful teams that I played on were ones that had a solid game plan. I like the Meineke game plan.” SSGM
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|| J.D. Power
J.D. Power Report 2013
Canadians give top marks to dealerships and independent service operations By Tom Venetis, Editor
his year’s J.D. Power report on customer satisfaction with service providers in Canada shows a growing trend to bundling of services as visits to independents and dealer-based operations become less frequent. This year’s study focused on measuring service behaviour, satisfaction and loyalty amongst Canadians with vehicles four to 12 years old. J.D. Ney, supervisor of the Canadian automotive practise with J.D. Power in Toronto says this bundling of services has been on-going for the last six years, with “the number of average visits dropping from 2.7 to 2.6. It was not that long ago that it was 3.1 or 3.2 visits per year.” One reason for this is many of today’s vehicles are better built than in the past. Vehicles roll off the line with greatly extended times between
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service intervals, even for such things as oil changes. For service providers, these extended service intervals mean vehicle owners often come in expecting to have several services done at once, rather than a single service only to return later for other service work. “People know that they will have to go to a dealership operation or an independent aftermarket facility to get such services as tire rotation, for example. So if they have to take their vehicle in for that service, they are likely to decide to have other work done as well; so vehicle owners bundle their general maintenance work together with other work that needs to be done on their vehicle,” Ney adds. “This represents a unique opportunity for a smart shop owner. If that is the way the customer is approaching vehicle maintenance, it is an opportunity to bundle service work and to make recommendations for work.” “The automotive industry as a whole over the last decade has certainly seen its challenges,” adds Chris Thorne, national director, banners, with UAP Inc. “Reduced consumer spending, high gas prices, fewer kilometres driven, better manufacturing leading to increased vehicle expectancy, extended drains, longer warranties, attractive leasing/ financing options are but a few of the hurdles we’ve been forced to straddle. In terms of our biggest opportunity gain as a market, I’d have to say that the efforts to understand and identify and now educate about ‘underperformed maintenance’ is a real game changer. “Consumers are better educated, have ample resources available to them and simply expect more from anyone they do business with. When it comes to automotive maintenance and repair, the relationship goes well beyond a traditional retail purchasing experience, it involves a deep trust. We’re working hard on strengthening that trust. ‘Good’ just isn’t good enough.” This new reality has independents and dealership operations fighting for market share amongst those with older vehicles. One result is operations offering a much wider range of service options and improving front-line customer service and the appearance of the physical operation. The 2013 J.D. Power study finds Canadian vehicle owners are quite satisfied with independent and dealership service operations. This year’s study finds the average to be 830, up a bit from 827 in 2012 and 822 in 2011. This year also produced a tie for the coveted top stop, www.ssgm.com
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|| J.D. Power with Lexus and NAPA AUTOPRO nabbing the podium with a score of 863. Ney says NAPA and Lexus reached the top of the podium through different means. “It is very much a tale of two cities, with both of them having the same score but getting there in different ways,” Ney continues. “Where Lexus tops the list amongst those surveyed was in the quality of the facilities and service. NAPA tops the list in terms of the drop-off process, the The 2013 J.D. Power study finds Canadian vehicle owners are quite satisfied with independent and dealership service operations. This year’s study finds the average to be 830, up a bit from 827 in 2012 and 822 in 2011. service advisor and pick-up process. Lexus dominates the ‘hard,’ skills, the brick and mortar, and NAPA wins the day in terms of the ‘soft’ skills, customer treatment, getting them into the operation in a convenient way and the pick-up process.” “The dealers are really upping their game with the quality of their (operations) and they are competing very strongly in the tire business,” says James Bliss, director of marketcontinued on page 30
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13-09-13 10:13 AM
|| Jim’s Rant
Rubber Bushing T By Jim Anderton, Technical Editor
Thanks to the SUV craze, there are a surprising number of vehicles on Canadian roads using buggy springs out back and the bushings, hangars and spring isolators take a beating over years of salt and neglect.
racking down chassis noise is surprisingly frustrating. Ever notice how, from the driver’s seat, the sound seems to be coming from the opposite corner of the vehicle? There are dozens of possible sources for noise, with just one thing in common: the time and cost of tracking them down and eliminating them is rarely worth it on an out-of-warranty car or light truck…with one possible exception: leaf spring shackles and bushings. Thanks to the SUV craze, there are a surprising number of vehicles on Canadian roads using buggy springs out back and the bushings, hangars and spring isolators take a beating over years of salt and neglect. When was the last time you took apart a stack of leaf springs to replace the isolators? Me neither. As a result, by the time the machine comes in for service about chassis noise it has already progressed to seriously bad news for the tech. I had a recent experience with a leaf sprung vehicle (the name of the manufacturer will remain hidden, so you can guess which one) which confirmed everything I’ve complained about in these pages about manufacturer indifference to the repair industry. It started with a rusted rear shackle, corroded to the point of a real risk of failure. This safety item was a must do and the leaf spring to shackle bolt came off with just a touch of the gun and no heat needed. A good start. The upper, however, was a different story. The bolt was inserted at the factory from the frame side, and with the box in place it was impossible to drive it back. A fat trailer wiring harness sat about 5 mm from the assembly making the “blue tip wrench” inadvisable. Why would the OEM design this mess to make it so difficult to service? Because the chassis is assembled as a roller first, with the body drop near the end of the line. With no box and new fasteners, it’s easy. Not for us, however. What to do? I ended up rigging a sheet metal flame shield and working quickly with a big tip blew off the bolt head. This naturally set the rubber on fire which always adds aroma to the dirt and falling rust. The rest was, as they say, in the manuals, “assembly is the reverse of disassembly.” That’s when it hit me…there’s a reason why I’ve been struggling with torchdriven bushing replacement: too small a cutting tip. It’s fine work in a closed space, so it’s natural to want to use the smallest tip you can to avoid nasty accidents. Oxy-acetylene cutting, however, requires the metal to be white hot before adding the oxygen blast, and a big bolt head with an integral washer is a pretty good heat sink. Lots of heat soaks into the bushing before you’re ready to squeeze the lever. With a big tip, however, the bolt was ready for the cut almost immediately and with minimal burning rubber because the amount of time the flame was on the bolt was minimal. It made the other side much easier to “re and re.” It’s counter-intuitive: use a big tip to do a delicate job, but if you’re in a similar situation, give it a try. Just watch for flammables in the area, keep that fire extinguisher handy and kids, don’t try this at home.
What do you think? Have your say and speak your mind! firstname.lastname@example.org 26 SSGM September 2013
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13-09-13 10:13 AM
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13-09-13 10:25 AM
|| AllData Technical Tip
Put the Brakes on
By Ed Dorowski, ALLDATA Editor and Jeff Webster, ALLDATA Technical writer
iagnosing a repair can be challenging. In the case of a manufacturing defect, a solution can be especially elusive. For any diagnosis — difficult or relatively simple — manufacturers’ repair information is the solution for timely and profitable repairs. Technical service bulletins (TSBs) often can expedite repairs because they describe known problems and the procedures for fixing them. It is always a good idea to search for a TSB first. You’ll often save time. Here, for example, is a TSB from Volkswagen that describes a known issue with the brakes on most models. Volkswagen drivers may complain of a pulsating brake pedal when applying the brakes at highway speeds. The pulsation may also be felt as a vibration in the vehicle body. Additionally, the steering wheel may shake. The cause may be improperly machined brakes, and the condition may not be felt until several months after the brakes were machined. To correct the problem, follow the steps in this Tech Tip.
1999 – 2010 Volkswagens — ALL models except Routan.
Review safety procedures in ALLDATA Repair S3000 before beginning. 28 SSGM September 2013
p 28-29 AllData Tech Tip.indd 28
Remove wheels and separate brake calipers from carrier using factory and/or industry standard approved practices.
Brake Disc Inspection
A detailed brake disc inspection is needed to determine if the brake disc should be machined or replaced. • Inspect brake disc friction surfaces on both sides of the brake disc for: • Severe discoloration (bluing) • High heat surface damage (raised hard spots) • Visible cracks Brake discs showing any of the above described conditions must be replaced.
Disc Thickness Measuring
Each brake disc has the minimum allowed thickness cast, stamped or laser-etched into the disc hub (Fig. 1). • Measure the brake disc thickness in four locations using factory and/or industry standard approved practices. Measurements must be taken the same distance from the brake disc outer circumference to ensure consistency (Fig. 2). NOTE: The brake disc must exceed the minimum thickness after the machining process is completed in order to be reused.
Brake Disc Machining
Tip: Brake discs must be machined in pairs (front axle and / or rear axle).
Figure 3 www.ssgm.com
13-09-13 10:28 AM
AllData Technical Tip ||
NOTE: To ensure that a high quality brake disc finish is produced, brake lathe cutting tools must be maintained as directed by the lathe manufacturer. • Follow the brake lathe manufacturer’s instructions for set-up and machining. • Wash the brake disc with a soap and water solution upon completion of resurfacing to remove all machin- Figure 4 ing particles (Fig. 3). • Re-measure brake disc thickness in four locations to verify that minimum thickness is still exceeded. If recorded brake disc measurement is less than the minimum thickness, the brake disc MUST be replaced (Fig. 4). NOTE: Always replace brake discs in pairs (front axle and/or back axle). Measure brake disc lateral run out. Run out must not exceed 0.1 mm (Fig. 5). Drive the vehicle to verify the repair. NOTE: This Repair/Service Procedure is excerpted from a Technical Service Bulletin published by the vehicle manufacturer, and is intended for use by trained, professional technicians with the knowledge, tools and equipment to do the job properly and safely. It is recommended that this procedure not be performed by “do-it-yourselfers.” Ed Dorowski has 19 years of Domestic and Import dealership and indepen dent shop experience as a service consul tant, ASE Certified Master Technician, Nissan® Certified Master Technician,
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p 28-29 AllData Tech Tip.indd 29
& California Smog Test & Repair Technician. ©2010 – 2013 ALLDATA LLC. All rights reserved. All technical information, images and specifications are from ALL DATA Repair. ALLDATA and ALL DATA Repair are registered trademarks of ALLDATA LLC. All other brand names and marks are the property of their
respective holders. Volkswagen, VW and Routan are reg istered trademark names and model des ignations of Volkswagen of America, Inc. Nissan is a registered trademark of Nissan Motor Co. Ltd. All trademark names and model designations are being used solely for reference and application purposes.
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|| J.D. Power continued from page 24 ing (light vehicles) with Fountain Tire. “To compete, we really focus on relationships with customers . . . customers are pressed for time and totally reliant on their vehicles to run their lives. All this creates stress when a customer comes into one of our stores. The key points we focus on are: building trust through education of customers, continuity of service by having a local owner working in the store and continuous education and training with the staff.” “When people are put at ease, their stress is removed by dealing with them in a straight forward, expected and informed manner,” adds Thorne. “Consumers react very positive to that kind of experience. People want you to take their stress away, be fair, upfront, honest and really educate them on the true needs of their vehicles and why. We measure customer satisfaction daily through our network and our NAPA AUTOPRO’s have instant real-time access to customer feedback. The systems we use also provide education and tips on areas of identified opportunity and we match that against best practice guides and regular training. There is little in the process from the first moment a consumer enters a parking lot that we don’t measure, bench-mark and try to improve upon." One of the more interesting findings this year is customer satisfaction is not, as some might expect, price-driven. While J.D. Power finds vehicle owners spend an average $232 per
“It is only about 10 per cent of customers who make (price) their primary reason. The more important reasons for deciding on which service provider they go with come down to past good experience, convenient location, the quality of the service advisor and the technician working on the vehicle.” – Ney, J.D. Power
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30 SSGM September 2013
p 22-24,30 JD Power.indd 30
visit at aftermarket service operations and $264 per visit at dealership operations, “when we asked people why they chose the service provider they did, price was fifth on their list (of reasons),” Ney says. “It is only about 10 per cent of customers who make (price) their primary reason. The more important reasons for deciding on which service provider they go with come down to past good experience, convenient location, the quality of the service advisor and the technician working on the vehicle.”
“You can never underestimate value delivery. With many consumers doing repair and parts price research on-line, it’s easy for a shop to try and compete or market on price alone,” Thorne adds. “I know of a lot of shops out there, many for sale, that have simply 'priced' themselves out of the business. I remember hearing long ago that 'if it seems too good to be true, it probably is;' and nowhere do I see that more prevalent than in our industry. As a parts supplier, we have a business necessity to be 'competitive' as do most suppliers in any industry, including service and repair. However, our real focus for our NAPA AUTOPRO customers is on performing recommended services and repairs” One of the reasons why quick lube operations such as Mr. Lube and Great Canadian Oil Change score highly on many of the J.D. Power surveys is the focus these operations place on doing their range of services very well. “My expectation as a customer going into their facilities for an oil change is that you can’t possibly mess this up or take more time than I think you should as it is an easy job,” Ney says. “The level of expectation going in could not be higher, and for them to consistently beat that expectation – Great Canadian Oil Change was only two index points from the top spot – speak very highly of their ability to meet or exceed those expectations.” SSGM www.ssgm.com
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|| Identifix Tech Tip
Touchy Temperature Control
If you encounter a vehicle with this problem, the first step ccasionally we receive a call regarding a Nissan that blows hot air only when the automatic temperature is to perform a 5-step self-diagnosis of the auto amplifier. Step 1 performs a check of the LEDs and segments of the control is set to maximum heat. For example, if the temperature is set to 85 degrees Fahrenheit and then the auto amplifier. Step 2 performs a check of the input signals temperature selection is dropped down one or two degrees, from each of the sensors and gives an indication if any of the temperature goes to full cold. This is usually caused by the sensor circuits are open or shorted. Step 3 performs a a defective temperature sensor. For purposes of this article, check of the mode and intake door motor position switches. the vehicle described here will be a 2004 Nissan Pathfinder. Step 4 performs a check of the actuators. Step 5 will give the This vehicle uses temperature sensors such as an in-vehi- actual temperature detected by each of the sensors. Since we cle sensor and an intake sensor to input to an auto amplifier are looking for a temperature sensor problem, we are mainly (control head) what the air temperature is inside the pas- concerned with checking self-diagnosis in steps 2 and 5. To perform self-diagnosis, turn the ignition switch on. senger compartment and inside the evaporator case. The Then within 10 seconds of turning the auto amplifier uses these sensor inputs ignition switch on, press and hold the to determine the position of the air mix The auto amplifier uses these temperature control OFF switch in for at doors for proper control of the passenger sensor inputs to determine the least 5 seconds. You will know self-diagcompartment temperature. When the system is set to maximum heat, the auto position of the air mix doors for nosis has begun when all of the LEDs amplifier ignores the temperature sen- proper control of the passenger and segments illuminate indicating the system is in step 1 of self-diagnosis. sors, sets the air mix doors to maximum compartment temperature. To move from step 1 to step 2 (except heat and the air blows out hot. When LE models), press the temperature conthe temperature is dropped down from the maximum heat setting, the auto amplifier will look at the trol up arrow one time and release it. On LE models, turn temperature sensors to determine proper air mix door posi- the temperature control dial one click clockwise. This same tion. If one of these sensors reads an open or short circuit (or procedure will need to be used to move through all 5 steps. When the system enters step 2, a “2” will be displayed a very inaccurate temperature), the auto amplifier will not be able to properly control the air mix door motors, resulting in in the auto amplifier. If all sensor circuits are good, about 25 seconds after the “2” is displayed indicating the system incorrect passenger compartment temperatures. 32 SSGM September 2013
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Identifix Tech Tip ||
is in step 2, a “20” will be displayed. However, if there is a malfunction in any of the sensor circuits, a trouble code will be displayed for the corresponding failed circuit. • Code 21 or –21 indicates an open or a short in the ambient sensor circuit. • Code 22 or –22 indicates an open or short in the in-vehicle sensor circuit. • Code 24 or –24 indicates an open or short in the intake sensor circuit. • Code 25 or –25 indicates an open or short in the sun load sensor circuit. Note: Code 25 is very common to set if self-diagnosis is performed out of sun light – for example, in a shop. A trouble light can be placed over the sun load sensor to see if that code will go away, but a sun load sensor circuit problem will not cause the failure referred to in this article. • Code 26 or –26 indicates an open or short in the air mix door motor Potentio Ballast Resistor (PBR) circuit. The PBR is the position sensor for the air mix door. This problem does not involve going into steps 3 and 4, but you will need to go past them to get to step 5. So to move from step 2 to step 3 (except LE models), press the temperature control up arrow again one time and release it. On LE models, turn the temperature control dial one click clockwise. • W hen the system enters step 3, a “3” should be displayed in the auto amplifier. Again the same procedure needs to
be used to move through all 5 steps, so use the same procedure to move from step 3 to step 4, and from step 4 to step 5. • W hen the system enters step 4, a “41” should be displayed in the auto amplifier. When the system enters step 5, a “5” should be displayed in the auto amplifier. • Once the system is in step 5, depress the DEF switch one time and release it. The auto amplifier should display the actual temperature of the ambient sensor. If in ECON, the display will show a negative sign in front of the number. When the DEF switch is depressed a second time, the auto amplifier should display the actual temperature of the invehicle sensor. When the DEF switch is depressed a third time, the auto amplifier should display the actual temperature of the intake sensor. If either the in-vehicle sensor or the intake sensor temperature readings differ greatly from the actual temperature inside the passenger compartment and inside the evaporator case, this problem will occur. Before condemning the sensor, check the defective sensor circuit for a 5-volt reference to the sensor from the auto amplifier with the sensor unplugged and key on, and also check the sensor for a good ground. The in-vehicle sensor is located in the dash, just to the right of the steering column. The in-vehicle sensor receives air from an aspirator that is located in front of the heater case. The aspirator produces a low pressure (vacuum) due to air discharged from the heater case. This low pressure causes passenger compartment air to be drawn into the aspirator through a tube over to the in-vehicle sensor. The intake sensor is located inside the evaporator case to detect air temperature after it passes through the A/C evaporator. Please contact us if you have any questions. By Paul Kujawa, Identifix Asian Specialist Certified: Nissan Master, ASE Master, L1
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SSGM BAYWATCH New Products
Dayco Expands Timing Category Product Offerings Dayco Products announced the release of three new product categories in its timing belt product line. Dayco is now offering Water Pump Kits with Seals, Timing Belt Kits with Seals and Timing Seal Kits. These three kits are in addition to Dayco’s current timing product offerings and Dayco will continue to offer Timing Belt Kits and Water Pump Kits without seals. Depending on the application, kits may include a timing
belt, balance shaft belt, tensioners, pulleys, hydraulic tensioners, water pumps, gaskets and with this addition, seals. For automotive applications, Dayco has increased its application coverage by more than 147 million with the addition of these new kits, totaling nearly 500 new part numbers. Dayco www.dayco.com
Corsa Exhaust for Jeep Grand Corsa Performance Exhausts has released a new cat-back performance exhaust system for the 6.4L, V-8 2013 Jeep Grand Cherokee SRT-8. The system features the company’s patented Reflective Sound Cancellation Technology. The CORSA Jeep Grand Cherokee SRT-8 exhaust’s straight-through 2.75-inch, non-restrictive system design maximizes airflow by removing the OEM valves, which improves performance and fuel economy. Designed with mandrel bends, the system delivers increased airflow and maximizes horsepower with a 28 horsepower gain, without tune, over stock exhaust systems. All
components, including clamps and hangers, are constructed of premium grade, 304L stainless steel to ensure the product’s appearance won’t diminish over the life of the vehicle. Corsa Performance Exhausts www.corsaperformance.com
Denso Cabin Air Filters Professional-Looking Repair and Seal for Automotive Scratches
Easily and quickly repairing bothersome — and potentially very costly — automotive paint scratches, chips and nicks can now be accomplished with one new product — Dupli-Color’s innovative Scratch Fix All-in-1 tool. Specifically designed with an easy-to-use and exactmatch touch-up paint solution, the Scratch Fix All-in-1 product also contains a prep tool and a fast-drying clear finish, specifically formulated to seal and protect repairs. The solution is DupliColor’s Scratch Fix All-in-1. It is available in more than 190 colours that perfectly 34 SSGM September 2013
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match vehicle manufacturers’ colours. Scratch Fix All-in-1 features a one-coat prime and paint formula to speed up the repair process and provide an expert finish at a fraction of the cost of hiring a professional. In addition to exact-match formulations, the patented Scratch Fix All-in-1 tool includes two distinct paint applicators, one is a pin-point pen tip that offers precision and control for small scratches and the other is a taper-tip brush for large area coverage. Dupli-Color www.duplicolor.com
The First Time Fit Cabin Air Filter program includes coverage for more than 117 million vehicles for a full range of domestic and import applications. Denso’s electrostatically-charged particulate filters capture ultra-fine particles. The charcoal filters feature a multi-layer filter structure embedded with activated charcoal. Denso www.densocaf.com www.ssgm.com
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SSGM BAYWATCH New Products
Larson Electronics Releases Remote Controlled LED Golight Spotlight The GL-30004 LED Golight Stryker from Larson Electronics takes the power and reliability of high quality Golight spotlights to the next level with the addition of a powerful LED lamp assembly in place of the standard halogen lamp. This compact yet high output spotlight features LED technology, full remote control operation, weatherproof construction, and the ability to connect directly to standard 12 volt electrical systems. While standard Golights typically utilize a halogen bulb for a good compromise
between power, value, and easy servicing, this unit has been upgraded with an advanced LED lamp assembly that greatly increases the quality and performance of the light beam. Rather than the yellowish beam produced by a halogen bulb, this LED spotlight produces an extremely bright white beam, giving it much better intensity and color reproducing qualities, especially at long distances. Larson Electronics www.larsonelectronics.com
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Oil Injection Kit for Hybrid A/C Systems Tracer Products has introduced the TP-9772 BigEZ Hybrid/Ester Oil Injection Kit, which makes adding lubricating oil to a hybrid A/C system a time-saving, uncomplicated process. At the heart of the kit is the BigEZ injector assembly, an easy and accurate way to add oil to hybrid A/C systems. Also included is a solid-brass R-134a hybrid coupler with a check valve and purge fitting. Unlike a hose, the all-metal coupler is nonpermeable and allows easy connection to the low-side service port. Rounding out the TP-9772 kit is a 4 oz (118 ml)
hybrid/ester oil cartridge filled with a unique lubricating oil that is specially formulated for use in all hybrid vehicles. This OEM-based ester oil provides excellent lubricity and compressor protection, while its high dielectric properties help reduce the risk of shock hazard to technicians. The oil cartridge comes wrapped in a moisture-resistant foil pouch with a desiccant bag to seal out moisture. Tracerline www.tracerline.com
Contact your local Monroe Brakes representative or visit www.MONROEBRAKES.com for promotion details. THE MONROE BRAKES “BRAKE CHECK” PROMOTION IS A MAIL-IN OFFER. RESTRICTIONS APPLY. OFFER MAY NOT BE COMBINED WITH ANY OTHER DISCOUNT, OFFER OR REBATE.
A U G U ST 1 O C TO B ER 31, 2 013 © 2013 Tenneco
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Petsis #2 Promax:Layout 1
SSGM BAYWATCH New Products
Precision Brand Precision Engineering Precision Performance
PREMIUM BRAKE DRUM
Premium Coated Rotors & Drums
PlastiKote Battery Cleaner, Battery Terminal Protector For easy care of storage batteries, battery boxes, trays and cables in automotive applications, PlastiKote Battery Cleaner acts fast to loosen dirt and lift corrosion that can be flushed away with water. PlastiKote Battery Terminal Protector neutralizes acid and removes grease and oil from battery terminals, providing a protective barrier to inhibit corrosion. PlastiKote www.PlastiKote.com
New Philips LED Rough Service Light Bulb Ideal for Rugged Shop Use Philips Automotive North America, a division of Royal Philips, offers its new Philips LED Rough Service Bulb for a variety of automotive service applications. This new light bulb features advanced LED technology, which makes it extremely efficient and durable, especially in rugged environments. The light bulb is designed with an “instant on” feature and delivers exceptionally bright lighting that can easily enhance any shop, garage or work area. The Philips LED Rough Service Bulb creates a brilliant white light at a temperature of 3000K with an output of 800 lumens, yet remains cool to the touch. The new Philips bulb only needs 10.5 watts of power – a fraction of the consumption
required by conventional Halogen and fluorescent lamps. Philips Automotive North America www.philips.com/automotive
Snap-on 18 Volt Lithium Cordless Impact Wrench With a slender design, balanced ergonomic control and 230 ft. lbs. of torque output, the new Snap-on 3/8-inch Drive 18 Volt Cordless Impact Wrench (CT8810) is the monster impact every service
technician has been looking for. The new Snap-on CT8810 Cordless Impact Wrench provides the flexibility of working cordless and has an 18 volt lithium battery with a digital fuel gauge and micro-controller to sense temperature and amperage, cutting off power to the motor before it can overheat. Snap-on www.snapon.com/monsterimpact
For more information on RotorMax Rotors and Drums and other ProMax products visit,..
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SSGM BAYWATCH New Products
Penray Plus Product Features Leak Detective
The Penray Companies, Inc. has introduced the Penray Plus Tire Fix Plus emergency tire inflator. In addition to providing emergency leak repair and tire inflation, Penray’s Tire Fix Plus system features Leak Detective. Leak Detective is designed to leave an easily-identified fluorescent mark at the location where it has sealed a leak. This makes it much easier for the technician to find the leak or leaks which are no longer hissing or blowing bubbles. The non-flammable nature of both the sealant and the inflation gas used in Penray’s Tire Fix Plus make it safe for use the technician who permanently repairs the tire. Penray Plus Tire Fix Plus is a convenient product that provides a safe and effective temporary repair for many types of flat tires. It is easily applied through the tire’s valve
stem. The foaming sealant finds and seals the point of leakage and inflates the tire to a safe operating pressure, all in one simple operation. Tire Fix Plus will work on virtually any type of pneumatic tires, including those used on cars, trucks, SUVs, boat trailers, and ATV tires. Penray Plus Tire Fix Plus is available in four different configurations – a 12-ounce can that attaches directly to the tire’s valve stem, a 12-ounce can with a flexible hose for more convenient connection to the valve stem, a 16-ounce can, also with flexible hose, and a 22 ounce size that is especially well-suited to SUVs and light trucks with larger tires that can benefit from the greater capacity of the larger can. The Penray Companies Inc. www.Penray.com
Rancho Introduces Level It Suspension Kit
Rancho now offers a brand-new “Level It” performance suspension system that easily lifts the front of 2003-2012 Dodge Ram 2500/3500 diesel trucks. The Rancho Level It Dodge Ram system (P/N RS66450R7) delivers uncompromised onand off-road comfort and performance. www.ssgm.com
Easily installs and fits up to 35-in. tires, this new Rancho kit includes sway bar relocation brackets, a set of front Rancho RS7000MT monotube shocks and variable rate front coil springs. Rancho sway bar relocation brackets provide additional steering response by dropping the sway bar to the optimal position for full sway and roll control. Rancho RS7000MT monotube shocks provide resiliency against heat and are ideal for extreme, off-road use and larger wheel and tire packages. The Rancho kit also features variable rate front coil springs, including a precisely tuned progressive rate design that helps provide an excellent on- and off-road driving profile. Rancho www.GoRancho.com
Never any added sensor programming or cloning steps with REDI-Sensor™ TPMS! Delivering over 85% coverage with just 3 sensors. • Ready out of the box! • Pre-programmed and designed to follow OE vehicle relearn procedures • Works with all major TPMS scan tools • Now covers over 85% of all vehicles in North America • Reduces inventory and eliminates service delays • OE designed and validated For more information, e-mail: firstname.lastname@example.org or call: 800-564-5066
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SSGM Service Station and Garage Management Service Station and Garage Management
Automotive Automotive Internet Internet Directory Directory
Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.ssgm.com. Visit these directly at their addresses check out the growing ofcontact Hot Links at www.ssgm.com. To find out companies how your organization can web be included inor this directory and on thelist web, email@example.com. To find out how your organization can be included in this directory and on the web, contact firstname.lastname@example.org.
AUTOMOTIVE ELECTRONICS Allan’s Automotive Electronics Ltd.
www.allansautomotive.com Phone: 780-469-8060 Your Automotive Test Equipment Repair Specialist Tool Sales and Service. We provide service and warranty for most makes of automotive test equipment.
AUTOMOTIVE PARTS & ACCESSORIES Aisin World Corp. of America, Inc. (AWA), a leading Tier One automotive components supplier and one of the world’s largest manufacturers of aftermarket parts. AISIN’s original equipment technology and know-how is used to ensure product quality and reliability. To learn more about our products, request a catalogue today. www.aisinaftermarket.com Goodyear Engineered Products www.goodyearep.com/aftermarket Research and testing. Just two of the reasons Goodyear automotive replacement products deliver the ultimate in performance and value. NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets. Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”
AUTOMOTIVE RECYCLERS Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers. com or call 416-286-8686. Experienced Shipping Department to Ensure Parts Arrive Safely.
TOOLS & EQUIPMENT
AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies. Auto Test Tools.ca
Your one stop for specialized diagnostic tools and accessories. Contact; www.auto-know.com, ronbrown@ on.aibn.com, 1-800-665-8773
WAREHOUSE DISTRIBUTORS & BUYING GROUPS
Bestbuy Distributors Limited www.bestbuyautoparts.ca Independent buying group and warehouse The Automotive distributor that allocates Aftermarket E-Learning Centre Ltd its profits to member shareholders and provides www.aaec.ca unbeatable value for independent jobbers. AAEC - BEST - Business Evaluation Support The E.R.I. Group & Training - Instructing and Coaching with www.theerigroup.com the Proven Business Management Tools that Canada’s Premier Machine drives a shop’s Bottom Line, Team Culture and Shop Buying Group Marketplace Credibility.
BUSINESS MANAGEMENT SERVICES
HAND CLEANERS GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.
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ADVERTISERS’ INDEX Advertiser
ACDelco . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40. . . . . . . . . . www.TechConnectCanada.com BMW Group. . . . . . . . . . . . . . . . . . . . . . . . . 39. . . . . . . . . . . . . . . . . . . www.pass.bmw.com Cardone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5. . . . . . . . . . . . . . . www.cardone.com/lunch Case N Drum . . . . . . . . . . . . . . . . . . . . . . . . 30. . . . . . . . . . . . . . . . . . . . . . . . . www.cdnoilca Denso . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11. . . . . . . . . . . . . . www.densoautoparts.com/ oxygen-af-sensors Ford Motor Canada. . . . . . . . . . . . . . . . . . . 15. . . . . . . . . . . . . . . . . . . . . . . . www.ford.com G-Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29. . . . . . . . . . . . . . . . . www.obdmonitor.com Havoline. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21. . . . . . . . . . . . . . . . . . . . www.Havoline.com Liqui Moly . . . . . . . . . . . . . . . . . . . . . . . . . . . 7. . . . . . . . . . . . . . . . . . . . www.liqui-moly.us Mann-Filter . . . . . . . . . . . . . . . . . . . . . . . . . 22. . . . . . . . . . . . . . . . . . . www.mann-filter.us Mitchell 1. . . . . . . . . . . . . . . . . . . . . . . . . . . 23. . . . . . . . . . . . . . . . . . www.mitchellrep.com Mobil 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13. . . . . . . . www.retailers.winwithmobil1.ca 38 SSGM September 2013
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OTC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3. . . . . . . . . . . . . . . . . . . . . www.otctools.com ProMax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36. . . . . . . . . . . . . . . . www.autopartsdepot.ca Raybestos Brake & Chassis. . . . . . . . . . . . . 27. . . . . . . . . . . . . www.raybestosgarage.com REDI-Sensor. . . . . . . . . . . . . . . . . . . . . . . . . 37. . . . . . . . . . . . . . . . . . . . . . . . . www.vdo.com Tennco, Monroe Brakes. . . . . . . . . . . . . . . 35. . . . . . . . . . . . . www.MONROEBRAKES.com Tenneco, Walker Exhaust. . . . . . . . . . . . . . 17. . . . . . . . . . . . . . . www.walkerexhaust.com The Lift Super Store. . . . . . . . . . . . . . . . . . 24. . . . . . . . . . . . . . . . www.liftsuperstore.com Veyance Technologies . . . . . . . . . . . . . . . . 25. . . . . . . . . . . . . . . . . www.goodyearep.com VISA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9. . . . . . . . . . . . . . . . . . . . . . . . . . www.visa.ca VL Communications. . . . . . . . . . . . . . . . . . 31. . . . . . . . . . . . . . . . . . . . . . www.vlcom.com WORLDPAC. . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . . . www.worldpac.ca/easy6 WORLDPAC. . . . . . . . . . . . . . . . . . . . . . . . . . 19. . . . . . . . . . . www.worldpac.ca/perfectlift6 www.ssgm.com
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Service Station & Garage Management (SSGM) magazine is a monthly publication dedicated to serving the specific needs of Canadian auto servic...