TOGETHER, WE ARE CHANGING LIVES GOODWILL INDUSTRIES OF MIDDLE TENNESSEE
2015 COMMUNITY IMPACT REPORT
Changing lives through education, training and employment.
IMPACT REPORT 2
How You Changed Lives In 2015
Giving Strength To Tens of Thousands
Mission Helps People From All Walks of Life
Organization’s Benefits Ripple Through Local Economy
Goodwill’s 2015 Mission Services by the Numbers
Improving Communities Through Multifaceted Approach
Goodwill’s Aggressive Environmental Efforts Pay Off
Support Goodwill in 2016: Get Involved
Goodwill’s 2015 Financial Summary
Goodwill’s Board Of Directors and 2015 Leadership Team
Look for these symbols throughout our Community Impact Report for more in-depth information
2015 Community Impact Report | Table of Contents
GOODWILL DONORS & SHOPPERS:
HOW YOU CHANGED LIVES IN 2015 YOU DONATED
Setting in motion the mechanism that makes it possible for Goodwill to give tens of thousands of people a hand up through the power of work.
2,000+ PEOPLE WERE EMPLOYED
15,412 PEOPLE GOT HIRED
at Goodwill, including more than 1,800 people with disabilities and other barriers to employment, to help run and operate our 36 stores, 70+ donations sites and 28 Career Solutions centers throughout middle & west Tennessee.
Goodwill Career Solutions worked with more than 3,000 employer partners and placed job-seekers into a diverse range of positions and companies throughout middle & west Tennessee.
MATERIALS GOT RECYCLED Gently-used items given to Goodwill were sold for reuse in our retail stores. Damaged or unusable goods were salvaged or recycled, benefiting our environment and people in developing nations.
YOU SHOPPED IN OUR STORES
WHAT’S IN THIS YEAR’S:
Proceeds from donated items sold in our stores and on onlinegoodwill.org helped support our Career Solutions Centers which provided people in need of work with job training and placement services.
GOODWILL AND ITS JOB CREATORS:
GIVING STRENGTH TO TENS OF THOUSANDS W
hen Theresa, an assistant production
greener by diverting more than 27 million pounds
supervisor for Goodwill in downtown
of material that might have otherwise ended up in
Nashville, learned that she had
cancer, she set a personal goal. She
wanted to miss as little work as possible while
This Community Impact Report details what Goodwill
did in 2015 and how it went about achieving remarkable results. But no report can fully capture
Why, you may ask, would anyone be so focused on
the why. The why is Theresa, who we are happy to
work at a time like that? Because being at Goodwill,
say is feeling well and inspiring her co-workers daily
Theresa says, gives her strength.
through her amazing example. The why is Kamel, who traveled a rocky road from Egypt to America in search
Theresa’s explanation is simple, yet profound. Since
of a new life and finally found a home with Goodwill
1957, Goodwill Industries of Middle Tennessee has
in Nashville. And the why is Tonia, who once needed
been giving people the opportunity to improve their
Goodwill’s help after being laid off but now works as
lives through the power of work. Goodwill is about
a Human Resources manager in Camden, hiring other
giving people a hand up rather than a handout.
Goodwill Career Solutions clients.
Put another way, Goodwill is about making people stronger.
Personally witnessing these stories of transformation as they unfold — the struggle, the tears, the joy of
These days, the impact of Goodwill extends far
finally landing that job — is one of the great privileges
beyond our 2,100 employees. In 2015, individuals
of working for Goodwill. Although that experience
and communities benefited as we assisted more than
can never fully be captured by a story, photo or video,
36,000 people with training and employment and
it’s important that we try to share it because of you.
placed more than 15,400 people into jobs. Nine out of 10 of those placed went to work for one of our 3,000-
You are the job creator. You — the Goodwill donor, you
plus employer partners.
— the Goodwill shopper, you — the Goodwill fan, you are the one who makes all of this possible. We want
Those job placements and operations had a
you to know how much your support means, because
tremendous ripple effect on the economy in middle
you give us strength.
and west Tennessee, generating $476 million in business revenues. And Goodwill made the state
Fred T. McLaughlin
President & CEO
Chairman of the Board
Goodwill Industries of Middle Tennessee, Inc.
Senior Vice President Robert W. Baird & Co., Inc.
2015 Community Impact Report | Letter From The CEO
FACES OF GOODWILL: IMPACT ON INDIVIDUALS
MISSION HELPS PEOPLE FROM ALL WALKS OF LIFE
n Egyptian-born former seafood inspector making a new life for his family in America. A Nashville native determined to beat both the street life and cancer. And a laid-off human resources worker who now gives second chances to others. These are just a few of the faces of Goodwill Industries of Middle Tennessee. They are among the tens of thousands whose lives have been changed by the not-for-profit’s mission of providing education, training and employment.
WAYFARER FINDS A HOME Kamel’s journey began in late 1980s when he
venture failed because of a price war, draining
was working as a seafood inspector in Egypt.
The middle-aged family man had a degree in agriculture and loved his job. But when he was
At 63, Kamel once again had to make another
replaced without explanation, Kamel sought a
new start. He visited a Goodwill Career Solutions
new start overseas.
center in downtown Nashville and completed a basic computer class.
He arrived in New Jersey in 1990, alone and
struggling to understand the American English
In June of 2006 he was offered a job in Goodwill’s
accent. He nonetheless landed a job in a bakery,
salvage department, sorting books and other
and after eight years of hard work was able to
donated items. His supervisor says he is an
bring his wife and children to live with him.
In 2000, the family moved to Nashville, and
Thanks to a decade of steady employment at
Kamel took a job at a bakery. Four years later, he
Goodwill, Kamel has been able to provide for his
became a U.S. citizen. About the same time, he
family, pay for a house and even put his children
purchased a gas station. But the new business
through college. “I love Goodwill,” he said.
2015 Community Impact Report | Individual Impact
NINETY DAYS TO A NEW LIFE When Theresa took her last drink in January
Slowly, she paid off her debts, got her own place
of 2013, she set a goal: remain sober for at least
to live and began helping her grown children.
90 days. Her success emboldened her to take another step
maintaining a positive attitude, no matter
— trying to find a job. She went to the Goodwill
what challenges she faced. In January 2014,
Career Solutions in downtown Nashville. After
Theresa was promoted to assistant production
working with a job coach, Theresa was offered
supervisor over grading.
a position as a part-time associate in Goodwill’s garment grading department.
Three months later, she was diagnosed with cancer. But Theresa has learned how to beat
Theresa had been out of the workforce for
the odds. She gave herself a new goal: complete
four or five years, and she was still living
surgery and chemotherapy in 90 days while
in a neighborhood where there were many
missing as little work as possible. Her co-workers
temptations to backslide on her sobriety.
said her resolve and her attitude are amazing.
So she gave herself another 90-day goal of
At Goodwill, she gained a reputation for
keeping her position and succeeded.
“I have so much support here at work; that has helped me a lot. Being at Goodwill gives me strength," she said.
“Even when Theresa lost her hair, she stayed positive. She pulled her hat off and said, ‘Look at my hair! Sometimes when I am feeling down I look at Theresa and try to be more like her — upbeat all the time, even when things are bad.” — Dollie Lillard, Goodwill Production Supervisor
SHINING LIGHT OF EXPERIENCE As the human resources manager for Jones
job-readiness, computer use, resume-building and
Plastic and Engineering LLC in Camden, Tonia
more. Soon, Jones Plastic and Engineering offered
relies on her instincts and compassion while
her a job as their human resources manager.
hiring dozens of Goodwill clients, often giving second chances to people who might not get
Tonia now has a job she loves, and she and
them from other employers. In doing so, she has
her children have moved into a new home in
reduced the company’s turnover and its need for
Paris. Under her guidance, Jones Plastic hires
directly through Goodwill and partners with the organization for regular job fairs.
The secret to Tonia’s success is firsthand experience. In early 2014, things were not going
Tonia says she interviews lots of people with
well for the single mother of two. The company
barriers to employment, including single moms
where she had worked in human resources had
who don’t know where their family’s next meal is
relocated to Massachusetts, leaving her jobless
and struggling to make ends meet. “Because Goodwill helped me, I’m able to pay it
She visited the Goodwill Career Solutions Center
forward and help others,” she said.
in Union City. From Goodwill, she got training in
“Even in that small town (Camden), Tonia’s making a huge impact. She went from being unsure of herself and not really knowing which direction to go, to turning that completely around and hiring people who need help. It’s really amazing.” — Sandra Hickey, Career Solutions District Manager 2015 Community Impact Report | Individual Impact
THE GOODWILL EFFECT: IMPACT ON THE ECONOMY
ORGANIZATION’S BENEFITS RIPPLE THROUGH LOCAL ECONOMY The local Goodwill provides free training and employment opportunities for people struggling to find and keep jobs for a wide variety of reasons, such as disabilities, criminal records or lack of computer skills, and to others simply wanting to advance their careers. This mission is funded through the sale of donated goods in Goodwill’s retail stores. In 2015, the agency helped 15,412 people find jobs. The vast majority went to work with other
employers in Middle and West Tennessee. The oodwill shoppers expect bargains. To
and Goodwill Career Solutions was a real eye-
prior year, 9,558 were placed into jobs. The effect
them, purchasing an item worth three
opener for us,” said Dr. Murat Arik, director of
of those 2014 job placements — including salaries
times what they paid for it would
Middle Tennessee State University’s Business and
earned by formerly unemployed people, the
be no surprise. But many are probably unaware
Economic Research Center, But Arik, who authored
impact of their spending and resulting sales taxes
that by supporting Goodwill Industries of Middle
the study, hastened to add that Goodwill’s actual
collected by the state — were included in MTSU’s
Tennessee, they — along with Goodwill’s donors
impact on the regional economy is probably even
calculations, along with Goodwill’s direct hires
— are part of a virtuous cycle that pays a threefold
“We only scratched the surface,” he said, noting that
Goodwill Industries of Middle Tennessee
A 2015 university assessment of the local Goodwill
the assessment did not measure Goodwill’s role in
President and CEO Matthew Bourlakas said the
found that for every dollar the organization spends,
moving people off welfare, reducing recidivism or
study validates what Goodwill leadership has
$3.30 in benefits is created in the 48 counties it serves.
improving the environment.
long suspected about the organization’s impact
economic dividend to their community.
It also found that Goodwill accounts for $476 million in annual business revenue.
on the economy. Goodwill Industries of Middle Tennessee is a 59-year-old organization serving half of
“Goodwill is much more than a non-profit and
“Our research efforts clearly show that Goodwill
Tennessee’s counties in a territory stretching
social enterprise. It’s an economic engine that
Industries of Middle Tennessee is an important
from Cookeville to Union City. It is one of five
propels businesses and communities forward
player in the regional economy. A half-billion
independently operated Goodwills in the state.
while giving a hand up, rather than a handout, to
dollar economic impact through its operations
those individuals who need it most,” he said.
“Our research efforts clearly show that Goodwill Industries of Middle Tennessee is an important player in the regional economy. A half-billion dollar economic impact through its operations and Goodwill Career Solutions was a real eye-opener for us.” — Dr. Murat Arik, director of MTSU’s Business and Economic Research Center 6
2015 Community Impact Report | Economic Impact
GOODWILL'S ECONOMIC IMPACT BY THE NUMBERS
Annual wages and salaries associated
responsible for across its territory,
including external job placements
Total number of jobs Goodwill is
and its own employees.
with Goodwill’s jobs and external job placements. Goodwill spends about $77 million annually, meaning each dollar spent brings $3.30 in benefits to the regional economy.
property tax and other taxes and
Total amount of sales tax,
fees Goodwill generated for state and local governments.
Annual Impact of yearly spending on goods, services and property by those Goodwill placed into jobs
$476 million 11%
percentage of employment impact Goodwill accounts for in Nashville’s non-profit sector
Total annual business revenue created or stimulated by Goodwill.
– generating –
business revenue impact in that same sector
NOTE: All figures based on 2014 data as reported in Middle Tennessee State University's 2015 Economic Assessment of Goodwill
“Goodwill is much more than a non-profit and social enterprise. It’s an economic engine that propels businesses and communities forward while giving a hand up, rather than a handout, to those individuals who need it most.” — Matthew Bourlakas, Goodwill Industries of Middle Tennessee President and CEO 2015 Community Impact Report | Economic Impact
2015 MISSION SERVICES TOTAL NUMBER OF PEOPLE GOODWILL HELPED
TOTAL NUMBER OF PEOPLE PLACED INTO COMPETITIVE EMPLOYMENT
BASIC SERVICES & SKILLS TRAINING
JOB PLACEMENT SERVICES
PLACED INTO JOBS OUTSIDE GOODWILL
PLACED INTO JOBS WITH GOODWILL
HOW WE HELPED
Sessions of Intensive Job Placement Services
Sessions of Job Readiness/Soft-Skill
Days Paid On-the-Job Training within Goodwill
Financial Education Class Sessions
Intake/Eligibility of an individual
Occupational Skills Training Sessions
SSI/SSDI (Referrals or Enrollments)
Occurrences of Job Fair Services
Occurrences of Job Retention Services
Incidents of Work Assessment Evaluation for an Individual
Day Camp Sessions (Summer Youth Program)
Volunteer Hours of Service
Free or Low-Cost Tax Preparation
NOTE: The services reported above and the disabilities and barriers to employment reported on the next page may be duplicated counts. An individual may be counted as receiving more than one service or report multiple disabilities and barriers to employment. 8
2015 Community Impact Report | Mission Services
WHO WE HELPED WORK
Unemployed/ Dislocated Worker
Person with a Criminal Background
Lack of GED/High School Equivalency
Psychiatric and/or Emotional Disability
Working Poor/Incumbent Worker/Underemployed
Learning Disability other than Autism
Lack of/Low Literacy
Non-English Speaking/ English as Second Language
Developmental Disability other than Autism
Blindness or Other Visual Impairment
Deafness or Other Hearing Impairment
History of Substance Abuse
Other Disabling Condition
? 17,857 18,176 Males
White 18,039 | Black or African-American 14,995 | Other (includes multi-racial) 1,780 | Unknown or Unreported Race Asian or Pacific Islander 291
American Indian, Eskimo or Aleut (Native American), First Nation 134
2015 Community Impact Report | Mission Services 9
YOUR GOOD(WILL) NEIGHBOR NEXT DOOR: IMPACT ON THE COMMUNITIES
IMPROVING COMMUNITIES THROUGH MULTIFACETED APPROACH
eing a good neighbor is in Goodwill’s DNA. The organization was
“I’ve seen what Goodwill can do for families that are homeless. It shows there
founded by a minister who was moved to action by the plight of the
are organizations who really understand deeply what people need,” said Gelila
poor and downtrodden in his own community.
Feyisa, a case manager for Catholic Charities of Middle Tennessee.
More than a century later, Goodwill Industries of Middle Tennessee remains
Catholic Charities’ Family Empowerment Program helps homeless families
true to that spirit, beginning with its primary mission of providing free
find a place to live, and Goodwill gift cards help them furnish their new homes.
job training, education and employment assistance. Across the 48 counties
Goodwill Cares aids disaster victims through the American Red Cross and
Goodwill serves, 36,081 people took advantage of these services in 2015, of
disabled and homeless veterans by partnering with Operation Stand Down
which 15,412 were placed into jobs.
But Goodwill also engages in an array of partnerships and initiatives to improve
“We strive to be a resource and friend in all ways that further our mission,”
lives in communities across middle and west Tennessee.
said Karl Houston, Goodwill’s Senior Director of Marketing and Community Relations. “Our organization is only as strong as the communities we serve, and
One such effort is Goodwill Cares, which annually provides gift cards worth
we consider it a daily privilege to extend a hand up, rather than a handout,
tens of thousands of dollars to dozens of partner nonprofits for distribution to
across middle and west Tennessee.”
needy families and individuals.
“We strive to be a resource and friend in all ways that further our mission. Our organization is only as strong as the communities we serve, and we consider it a daily privilege to extend a hand up, rather than a handout, across middle and west Tennessee.” — Karl Houston, Goodwill’s Senior Director of Marketing and Community Relations 10 2015 Community Impact Report | Community Impact
OTHER WAYS GOODWILL INDUSTRIES OF MIDDLE TENNESSEE HELPS SUPPORTING PARTNERS, EVENTS AND CAUSES Goodwill frequently donates merchandise for use in worthy community events and causes. Recent examples include clothing provided for a Dress for Success Fashion Show held by the League of Servant Leaders at Austin Peay State University in Clarksville, books given for a new Boys & Girls Club Library in Pulaski and school uniforms provided to underprivileged children in several school districts. Goodwill also donates medical equipment, such as wheelchairs, hospital beds and crutches, to nonprofit partners who distribute it to people with disabilities who are in need. Goodwill donated 29 bulk boxes of medical equipment and eight hospital beds in 2015.
PROVIDING MEETING SPACES
HELPING WITH LEGAL ISSUES
Goodwill routinely provides meeting space to civic,
Goodwill facilitates meetings with county
school and church groups and government agencies
court officials and provides other assistance
whose goals align with Goodwillâ€™s mission. Goodwill
to help eligible employees and Goodwill
recently partnered with Cable-Nashville to host a
Career Solutions clients learn how to expunge
speaker series on issues affecting working women.
a criminal record or get a driverâ€™s licenses reinstated.
PARTNER AGENCY ASSISTANCE
Goodwill works collaboratively with other agencies
Goodwill provides a non-custodial parent
helping youth, older workers, the homeless, people
program to assist such parents in becoming
with disabilities and ex-offenders.
employed and engaged with their children.
YOUTH & YOUNG ADULT PROGRAMS Goodwill conducts several programs for youth and young adults, including:
SUMMER INTEGRATION PROGRAM
SUMMER YOUTH PROGRAM
Children ages 6-15 who have been diagnosed with
Boys and girls ages 14-18 are prepared for employment through
autism learn to socialize with other children who may
numerous engaging and educational activities, such as guest speakers;
or may not have a disability under adult supervision at
CPR certification classes; a grocery shopping trip and cooking lesson;
community day camp programs.
volunteering at other nonprofits; and touring universities, a fire station and a museum.
YOUTH BUILDING GOODWILL
SUMMER YOUTH JOB READINESS PROGRAM
A year-round program that provides educational,
Young adults ages 16-22 are paid to train at Goodwill or Kroger while
vocational and financial training to 17- to 25-year-
learning about the responsibilities of having a permanent job, safety
olds who are out of school and unemployed.
standards and the rewards of earning a paycheck.
GOOD LIFE PROGRAM Goodwill offers a Good Life Program that assists employees and clients who need access or help with community resources, such as housing, utility assistance and education.
2015 Community Impact Report | Community Impact 11
WALKING THE WALK: IMPACT ON THE ENVIRONMENT
GOODWILL’S AGGRESSIVE ENVIRONMENTAL EFFORTS PAY OFF
SINGLE SHOE DONATIONS A single shoe donated to Goodwill is matched closely with other shoes and sold in bulk to buyers in developing countries.
ancy Zion knows the environmental and economic cost of what Tennesseans throw away. Zion, who
is Williamson County’s solid waste director,
A thriving home pickup
oversees an aggressive recycling program for
program and donation drives
tin, aluminum, cardboard and other discarded
helped raise total donations to
materials. Nonetheless, her department carries about 30,000 tons of garbage per year (60 million
Goodwill in 2015 to more than
pounds) — at a cost of $30 per ton — to the West
37,500 tons — enough to fill
Camden Sanitary Landfill in Benton County.
Fortunately, Williamson County has another landfill- and money-saving tool in its toolkit:
served by the local Goodwill. A thriving
Most donated items are sold in Goodwill’s 36
Goodwill. At six of the county’s solid waste
home pickup program and donation drives helped
stores, allowing them to find new life with
convenience centers, Goodwill Donation Express
raise total donations to Goodwill in 2015 to more
new owners, rather than being discarded. But
Centers collect clothing, household goods,
than 37,500 tons (75 million pounds) — enough to
Goodwill works hard to squeeze the maximum
furniture and more. These donations amount to
fill the Tennessee Titans’ stadium.
value out of all donated items — even those that
about 2,050 tons (4.1 million pounds) per year. “It (partnership with Goodwill) benefits citizens
can’t be sold in stores.
“It’s astounding,” Zion said. “Most of that would
greatly,” said Cindy Lynch, director of solid
Salvage materials are sold or recycled so they, too,
be going to a landfill if not for organizations
waste in Wilson County, where Goodwill has
can contribute to Goodwill’s mission of providing
four donation sites at convenience centers. “It
job training and employment opportunities for
keeps things out of the landfill, and it saves the
people struggling to find work. These efforts raise
millions of dollars annually.
Similar results are achieved at more than 70 other Donation Express Centers across the 48 counties
12 2015 Community Impact Report | Environmental Impact
“The need is great. There is a humongous market for second-hand clothing and shoes in low-income countries, because a lot of people can’t afford to buy new stuff.” — Makku Ilyas, president of Duluth, Ga.-based Infinite Rags.
“Our most important take-away is that we’ve been
Last year Goodwill sold 14.5 million pounds of
Where Goodwill’s environmental footprint cannot
good stewards of the environment and created jobs,”
salvaged clothing that was shipped to developing
be found is also important. China, for instance, is
said Mary Stockett, Goodwill’s director of continuous
nations, mostly in tropical areas. The biggest market
known as a dumping ground for e-waste, where
improvement and post market development.
is East Africa — nations such as Burundi, Kenya
primitive recycling contaminates the countryside
and threatens residents’ health.
Low-cost, salvage products from the U.S. help people
But unsold home and office appliances and
Goodwill’s impact on the environment stretches far beyond its territory in Tennessee.
who might otherwise go without or have to buy
electronics from Goodwill do not end up in such
Each day, thousands of partnerless shoes are
inferior quality items, said Skip Wilson, co-owner of
places, said Jeremy Olson, director of business
donated to Goodwill. These shoes are sold to Makku
Atlanta, Ga.-based Wilson Marketing Group, which
development for Dynamic Recycling in Nashville.
Ilyas, president of Duluth, Ga.-based Infinite Rags.
represents Goodwill and other nonprofits in salvage
The La Crosse, Wis.-based firm annually recycles
His company buys partnerless shoes from Goodwill
sales. The clothing also provides jobs for people in
plastics, metals and leaded glass from more than 1.2
in shipments weighing 20,000-25,000 pounds every
many countries, allowing them to make a living and
million pounds worth of non-functioning Goodwill
two weeks. Infinite Rags sorts the shoes and works
support their families.
items, such as laptops, microwaves, handheld drill
to match them closely with other shoes. Those that
batteries and Christmas lights, returning revenue for
can’t be paired are recycled. Ilyas then sells paired
“The landfill would be the last stop, but instead, we
shoes in bulk to buyers in developing countries
are able to send it on ... to Africa where somebody
— generally Pakistan and occasionally the United
has a store or a business selling this clothing at prices
Dynamic Recycling has a “no-electronic material
Arab Emirates. Ultimately, vendors sell them from
folks can handle,” he said.
landfill policy” and ensures that its recycling is
carts and shops to villagers who might otherwise
conducted only in the U.S. or countries with similar Goodwill also recycles millions of pounds of
cardboard and paper pulp every year — enough to “The need is great,” Ilyas said. “There is a humongous
save about 44,000 trees. And it employs sustainable
“Goodwill is making a significant impact on our
market for second-hand clothing and shoes in low-
business practices at its many operating locations,
environment by diverting those electronics
income countries, because a lot of people can’t afford
such as recycling light bulbs, recovering air
from landfills and supporting environmental
to buy new stuff.”
conditioning refrigerants and using donated tools,
sustainability,” Olson said.
plumbing and electrical supplies.
ONE EXAMPLE OF HOW CLOTHING SALVAGED BY GOODWILL HELPS THE PLANET AND THOSE IN NEED Last year Goodwill sold 14.5 million pounds of salvaged clothing that was shipped to developing nations
Wages are paid to the person
Rather than send clothing to
The importer resells the
Goodwill that is XL or larger
a landfill, Goodwill recycles
shirt to a wholesaler. The
who trims the shirt, the
is considered a negative for
unusable clothing by selling
sides and the bottom are
person who tailors the shirt
to regional village vendors
An unusable shirt donated to
The new shirt is resold at
resale because people in
it to importers for cents per
trimmed to make it smaller.
and a third person who
for dollars per shirt. Recycled
impoverished nations won’t
shirt and creates jobs here in
The shirt is then re-sewn
washes and irons the shirt.
clothing creates jobs and
fit into larger clothing.
Tennessee with the proceeds
and hemmed. A collar
helps people in low-income
through Goodwill’s mission.
is taken from a smaller
countries make a living and
damaged shirt and sewn on.
support their families.
Two shirts become one. 2015 Community Impact Report | Environmental Impact 13
SUPPORT GOODWILL IN 2016:
Goodwill sells donated goods to support its mission of changing lives through education, training and employment, but becoming a donor or shopper are not the only ways to show your support for Goodwill.
BOOK A GOODWILL TOUR - giveit2goodwill.org/tours Every month, we offer free, guided tours of our operation. Dubbed, “Inside Goodwill,” these tours offer an eye-opening view into the remarkable world of this nearly 60-year-old not-for-profit and its mission. During the tour, you will learn how your donations of gently used clothing and household goods are transformed into education, training and employment for tens of thousands of Tennesseans each year. You will see items being processed in our warehouses for delivery to our retail stores and how Goodwill’s mission services are delivered. You will hear the personal testimonials of employees who have overcome hardships and challenges and found success through Goodwill.
BECOME AN EMPLOYER PARTNER
BECOME A RECURRING DONOR
Let Goodwill help staff your business! Through
Individual giving donors provide additional
programs and services provided by our 28 Career
support that assists Goodwill in running its
Solution Centers in 2015, we assisted 36,081 people with
Career Solutions centers and retail stores.
career services and helped 15,412 job-seekers find work
Consider making a recurring donation on a
with more than 3,000 business partners.
weekly, monthly or yearly basis.
HOST A CORPORATE DONATION DRIVE OR FUNDRAISING DRIVE
PARTICIPATE IN AmazonSmile
AmazonSmile is a website operated by Amazon
Corporations, schools, booster clubs and churches can
that lets customers enjoy the same wide selection
partner with Goodwill to host donation drives. Corporate
of products at low prices as on Amazon.com.
drives engage employees and generate positive
The difference is that when customers shop on
interaction with current and potential customers while
AmazonSmile, the AmazonSmile Foundation
benefiting Goodwill’s mission. Fundraising drives are an
will donate .5 percent of the price of eligible
easy and convenient way for nonprofit groups to raise
purchases to the charitable organizations
funds. The more goods donated, the more money you
selected by customers. Select Goodwill Industries
can raise and the more people Goodwill can help.
of Middle TN, at smile.amazon.com.
SPONSOR AN EVENT
JOIN OUR E-NEWSLETTER
Goodwill hosts several events yearly providing an
Goodwill Good News is a monthly e-newsletter
opportunity for corporate sponsorships. Sponsors are
aimed at informing and engaging the community
prominently featured before, during and after special
with valuable information about Goodwill.
events in press releases, social media, email campaigns, etc.
GET SOCIAL WITH US - @giveit2goodwill Follow Goodwill on social media for updates on weekly job fairs, donation drives and special events. Your “likes,” “comments” and “shares” help spread the word about Goodwill’s mission of changing lives through education, training and employment.
14 2015 Community Impact Report | How To Help
FINANCIAL SUMMARY Goodwill
THE COMMUNITY GAVE TO GOODWILL (REVENUES)
Sales of goods contributed by the community
Fees & grants for professional rehabilitation services 405,922 United Way support and other contributions
Investment income 184,183 Market value increase (decrease) of investments
Get connected with the talent you need
Our team specializes in connecting middle and west Tennessee businesses with the
talent they need by working directly with HR
departments or staffing agencies. We place thousands of Tennesseans into jobs each year.
GOODWILL GAVE BACK TO THE COMMUNITY (EXPENSES)
WE’RE FLEXIBLE, FOCUSED AND FREE LET US HELP YOUR COMPANY GROW
Career Solutions Centers in Middle and West Tennessee Call us at 1.800.545.9231
Career Solutions (Mission Services)
General and Administrative
2015 Community Impact Report | Financials 15
2015 GOODWILL BOARD OF DIRECTORS & LEADERSHIP TEAM OFFICERS Chairperson Fred T. McLaughlin Sr. Vice President Investments Robert W. Baird & Co., Inc. Vice Chairman Julie F. Wilson Sr. Vice President Healthcare Realty Trust
Secretary Chad M. Grout Principal Broker Urban Grout Commercial Real Estate Treasurer Dave M. Fentress Vice President, Internal Audit Dollar General Corporation
Legal Counsel Christopher S. Dunn and Waller Lansden Dortch & Davis, LLP Attorneys
Matthew S. Bourlakas President and CEO Goodwill Industries of Middle Tennessee, Inc.
Mary La Haie Vice President of Finance Goodwill Industries of Middle Tennessee, Inc.
Former Chairperson Donna B. Yurdin President Credo Management Consulting
Betty J. Johnson VP & Chief People Officer Goodwill Industries of Middle Tennessee, Inc.
David Jenkins Vice President of Retail Goodwill Industries of Middle Tennessee, Inc.
DIRECTORS Woodretta Allen Cost Containment Manager United Parcel Service J.B. Baker CEO Sprint Logistics, LLC Bryan Bean Senior Vice President Pinnacle Financial Partners Steele Clayton Partner Bass Berry & Sims, PLC Andrew Davidson Account Executive Frank E. Neal & Co., Inc. Christopher S. Dunn Attorney Waller Lansden Dortch & Davis, LLP
John W. Stone, III Partner White & Reasor, PLC
Robert Duthie Founder Duthie Associates, Inc., dba Duthie Learnin
Ryan R. Loyd Vice President, Deputy Chief Accounting Officer Cigna - Health Spring
Dave M. Fentress Vice President, Internal Audit Dollar General Corporation, Inc.
Fred T. McLaughlin Senior Vice President, Investments Robert W. Baird & Co., Inc.
James B. Foley, CCIM Vice President CBRE, Inc. / Brokerage
Robert McNeilly, III President & CEO Suntrust Bank - Nashville
Kathryn S. Gibson CPA Vanderbilt University Medical Center
Ilex Pounders * Young Leaders Council Co-founder High Notes Gifts
Chad M. Grout, CCIM Principal Broker Urban Grout Commercial Real Estate
Christine E. Skold Vice President, Investor Relations and Corporate Communications Tractor Supply Company
Robert B. Kennedy Account Executive The Crichton Group
Todd A. Spaanstra CPA / Partner Crowe Horwatch, LLP
John C. Tishler Partner Waller Lansden Dortch & Davis, LLP John Van Mol Chairman & CEO DVL Public Relations and Advertising Julie F. Wilson Senior Vice President, Asset Management Healthcare Realty Trust Jeff Young Vice President Tennessee Bank & Trust Donna B. Yurdin President Credo Management Consulting *Ex Officio | **Intern
TRUSTEES Robert Duthie Chief Executive Officer/Founder Duthie Associates, dba Duthie Learning
Robert McNeilly, III President & CEO SunTrust Bank – Nashville
Robert Kennedy Account Executive The Crichton Group
SENIOR LEADERSHIP Matthew Bourlakas President and CEO
David Jenkins Vice President of Retail
Betty Johnson Vice President/ Chief People Officer
Mike Eisenbraun Senior Director of Operations
Matt Gloster Senior Director of Career Solutions Karl Houston Senior Director of Marketing & Community Relations
Mary La Haie Vice President of Finance Ed O’Kelley Senior Director of Information Technology
Karen Samuel Senior Director of Human Resources
Goodwill Industries of Middle Tennessee, Inc. 1015 Herman Street Nashville, Tennessee 37208
P: 615.742.4151 F: 615.254.3901
Our mission is changing lives.