Goodwill Community Impact Report 2013

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OUR MISSION Founded in 1957 as a not-for-profit, Goodwill Industries of Middle Tennessee’s mission is, “We sell donated goods to provide employment and training opportunities for people who have disabilities and others who have trouble finding and keeping jobs.”

As a freshman at

For so many of the people who walked though the

Boston University

doors of Goodwill’s Career Solutions in 2013, life

Theological School in

did not turn out how they had dreamed, and their

1891, Edgar J. Helms

prospects for employment had reached the end of

dreamed of leading

the road.

a missionary team in Asia. His dream almost became a reality, but news that the India mission was financially strapped forced Helms to give up the India dream. In its place, Edgar would accept what appeared to be an uninspiring alternative, to serve as a settlement worker in one of Boston’s worst slums and crime centers. At the age of 32, in the dilapidated Morgan’s Chapel, Helms was enough discouraged to entertain the notion that his career might be approaching the end of the road. The end of a dream is often the beginning of a life.

In the following pages, you will not only see numbers that reflect our amazing accomplishments for 2013, but also read the emotional stories of people who discovered, like Helms, that the end of their dream was the beginning of a new life. Both the numbers and the stories convey our gratitude to you for your interest in our mission and your generous donations of gently-used items. We are committed to “Growing Good” and continuing to earn your support by making sure your gifts benefit the people we are privileged to serve.

Matthew Bourlakas | President & CEO

Goodwill Industries of Middle Tennessee, Inc.

From this broken down house of worship, Edgar J. Helms would go on to build what is today the modern Goodwill. Through his belief in giving people a chance rather than charity, Helms initiated a movement that would bring jobs and dignity to

Donna Yurdin | Chairman of the Board

President & CEO Credo Management Consulting

thousands of individuals who have disabilities and others who have trouble finding and keeping jobs.




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Look for these symbols throughout our Annual Report for more in-depth interactive information









BEYOND JOBS Launched to connect women to better jobs and better futures

PARTNERSHIP Teamed up with the Nashville Area Chapter of the American Red Cross to better serve the community during a crisis

CEO CHANGE David Lifsey retired after 40 years as President and CEO. Matthew Bourlakas began serving as the new President and CEO.

WHEELS-TO-WORK Program established to help Goodwill employees and clients eliminate the barrier of transportation




Record number of dresses sold at our Wedding Gala

Record number of job fairs and events held during Goodwill Week

Monthly records set for number of people placed in jobs by Career Solutions 419 in July 565 in August 640 in September

NEW LOCATIONS Two new stores, Donation Express Centers, and Career Solutions centers opened in Hendersonville and Murfreesboro

AWARDS Received Employer Award from the Nashville’s Mayor’s Advisory Committee for People with Disabilities Named America’s 19th Most Inspiring Company by Forbes Received 2013 Next Award for Social Enterprise by the Nashville Area Chamber of Commerce and the Nashville Entrepreneur Center Named winner of the Neighborhood Builders Award by Bank of America Charitable Foundation

GROWING GOOD | 2013 Annual Report | 3

Watch Fred’s Story

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RENOUNCING A LIFE OF CRIME GROWING HIS DREAM Fred had been living the street life for three

the job readiness program, and the retail

decades. “I had been off and on drugs, and I

training program. His career counselor knew

had spent most of my adult life in prison.”

he needed work experience, so she found him a part-time job delivering pizzas. “I came

When Fred was released

to Goodwill looking for a

from prison in 2012, he

job, but they provided me

made a decision to not go

with more than that,” he said.

back. “I got sick and tired of being sick and tired,” he said. “I’ve been through a lot. I was even homeless at one point in my life.” Fred decided it was time to turn his life around. He wasn’t sure how to start over, but he thought finding a job would be a good start.

“I’m grateful to have my own business, and I wouldn’t have been able to do that without Goodwill’s help.”

“Goodwill gave me the skills I needed to take that next step.” That next step came two months later when Fred decided to fulfill his dream of becoming an entrepreneur. In June 2013, Fred opened a small restaurant in Nashville called “OohWee Bar-B-Q.” “I’m grateful to have my own

“I never really had a job, so

business, and I wouldn’t have

I knew I needed help,” he

been able to do that without

said. “I went to Goodwill,

Goodwill’s help.”

and they helped me understand what I needed to do to make that happen.”

Fred hopes his story will inspire others. “No matter where you are in life, you can change

Fred became highly involved in Career

your destiny.”

Solutions, completing basic computer classes,

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Watch Shelley’s Story

GROWING GOOD | 2013 Annual Report | 7


DEFEATING ADDICTION GROWING THROUGH SUPPORT For nearly two decades, Shelley lived a secret

challenging. “My self-confidence was just

life. “I was a meth addict for 19 years, and

devastated, but the store staff knew what I

then the inevitable happened,” she said.

was going through and would push me that extra bit,” she said. “I never had to hide my

In 2010, police arrested Shelley for the first

past, and to have that support at a place of

time. The judge sentenced her to two years

employment is invaluable.”

of supervised probation and ordered her to get a job. “During my

In two-and-a-half years,

drug addiction, I was

Shelley has received several

unemployable, so I hadn’t worked in over two years.” Shelley spent the next several months focused on conquering her addiction. She underwent seven months of treatment and attended two AA meetings every day. “Getting sober was about the hardest thing

“I never had to hide my past, and to have that support at a place of employment is invaluable.”

promotions. She is currently the lead processor at the Union City Goodwill store, and she is very happy. “Oh, I absolutely love my job, and I love Goodwill,” she said with a smile. “It’s a place for second chances, and when I see someone like me given a second chance, it makes me love Goodwill even more.”

I had ever done in my life,” she said. “I don’t think

When asked about the future,

I could go through that

Shelley said she hopes to

again, and that’s what keeps me sober.”

continue her journey through life right at Goodwill. “Working for Goodwill changed

Shortly after treatment, Shelley accepted a job at Goodwill. The first few months were

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my life. There’s no place I’d rather be.”

Watch Ian’s Story

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An accident at age three left Ian with

Over the years, Ian has shown he can do

permanent brain damage — damage that

much more than that. In addition to his

would later make it difficult for him to find

greeter responsibilities, he is also in charge

work. “No one would take a

of keeping the books

chance on me,” said Ian.

organized, and he plays a

Ian had been on the job hunt for six years, and he started to get discouraged. “I was at a bad point in my life, and I was trying to figure out where I was going and what I was going to do.” That all changed in 2007 when the then 22-year-old landed his first job as the

“I’ve proven I’m a hard worker,” he said. “You give me any task, and I will do it to the best of my ability.”

greeter for the Goodwill

vital role in the weekly color rotation of merchandise. “I’ve proven I’m a hard worker,” he said. “You give me any task, and I will do it to the best of my ability.” Ian says working at Goodwill has changed his life. “It gives me a feeling of accomplishment and integrity, and I like being part of a team.”

store in Lexington. “My job is to make sure everyone feels welcome when they walk into the store.”

Goodwill was Ian’s first job, and he hopes it’s his last. “I love my job. I would do it for free.”

GROWING GOOD | 2013 Annual Report | 9



2013 2012



5,615 2012

2013 116,845

Skills class attendance (Days) Job readiness training (Days) Career assessments Work skills training (Days) Goodwill on the job training (Days) People served Job fair / job center services Referrals Job placement help

12,571 25,380 7,385 18,980 16,159 17,498 5,669 16,322 16,159 15,919 7,852 9,316

55,697 54,660

75,752 83,036




Blindness or other visual impairment


Deafness or other hearing impairment


Developmental disability


History of substance abuse


Learning disability


Neurological disability


At-risk youth 233 Ex-offenders 6,317 Homeless 2,275 Lack of literacy 388 Lack of GED/ high school equivalency 2,748 Non-English speaking/English as a second language 243

Other physical disability


Older worker 825 Other disadvantages 6,365

Other disabling conditions


Welfare recipient 2,155

Psychiatric and/or emotional disability


Unemployed dislocated worker


Duplicates exist due to some clients reporting more than one barrier

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Working poor/Incumbent worker/underemployed 280

PEOPLE SERVED BY AGE 0.4% 15 and under 16-24 25-34 35-44 45-54 55 and over

64 2,046 5,122 3,642 3,862 2,762 TOTAL




29.3% 20.8%



8,305 9,193 TOTAL






White Black/African American Other Race (includes multi-racial) People of Hispanic Origin (Duplicate) Unknown/Unreported Asian/Pacific Islander American Indian/Eskimo/Aleut/Native American

8,758 7,436 763 533 250 186 105



3.0% 4.2%





GROWING GOOD | 2013 Annual Report | 11



THE COMMUNITY GAVE TO GOODWILL (REVENUES) Sales of goods contributed by the community


Fees & grants for professional rehabilitation services



United Way support and other contributions



Investment Income



Market value increase (decrease) of investments









Career Solutions (Mission Services)



General and Administrative







$68,945,934.00 NET REVENUES Resources for future investment in the community

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17,498 83%



clients were served and


were placed in jobs.

of Career Solutions clients who found work were placed in jobs outside of Goodwill.


employers are actively hiring Goodwill clients.


employees and clients were on payroll as of January 1, 2014.


of Goodwill employees are mission r elated.

34 Stores, 25 Career Solution centers and 80 Donation Express Centers, in 48 counties, throughout Middle and West Tennessee.



highest retail sales of the 165 Goodwills worldwide.


donors dropped off items at o ur Donation Express Centers, on average, each day.


worth of gift cards were given away to other nonprofits through our Goodwill Cares Program to assist those in need.


pounds of salvage and recyclable m aterial was diverted from landfills.

GROWING GOOD | 2013 Annual Report | 13

2013 BOARD OF DIRECTORS OFFICERS Chairperson Donna B. Yurdin President Credo Management Consulting

Treasurer Dave M. Fentress Vice President – Internal Audit Dollar General Corporation

Vice Chairman Fred T. McLaughlin Sr. Vice President Investments Robert W. Baird & Co., Inc.

Legal Counsel Christopher S. Dunn and Waller Lansden Dortch & Davis, LLP Attorneys Matthew S. Bourlakas President and CEO Goodwill Industries of Middle Tennessee, Inc.

Secretary Julie F. Wilson Sr. Vice President Healthcare Realty Trust

Tammy B. Glass Vice President & Chief Operating Officer Goodwill Industries of Middle Tennessee, Inc. Betty J. Johnson Vice President & Chief People Officer Goodwill Industries of Middle Tennessee, Inc.

DIRECTORS Woodretta Allen Cost Containment Manager United Parcel Service

James B. Foley Associate CB Richard Ellis

Ty H. Osman President Solomon Builders

J. B. Baker Chief Executive Officer Sprint Logistics, LLC

Kathryn S. Gibson Assistant Director VUMC Finance

Bryan L. Bean ** First Vice President SunTrust Bank

Chad M. Grout Principal Broker

Christine E. Skold Vice President, Investor Relations, Strategy & Continuous Improvement Tractor Supply Company

Steele Clayton Partner Bass, Berry & Sims, PLC

Jeffrey A. Hoffman * Richelieu America, Ltd.

David L. Condra Chief Executive Officer Amplion Clinical Communications Gary W. Cordell SAVIN Program Coordinator Tennessee Sheriffs’ Association Andrew Davidson Account Executive Frank E. Neal & Co., Inc. Robert W. Duthie CEO/Founder Duthie Associates, dba Duthie Learning Dave M. Fentress Vice President – Internal Audit Dollar General Corporation, Inc.

Urban Grout Commercial Real Estate

Philip G. Hull Chief Financial Officer Community Education Partners Decosta E. Jenkins President and CEO Nashville Electric Service R. Craig Laine Senior Vice President CB Richard Ellis Ryan R. Loyd VP - Deputy Chief Accounting Officer

Cigna-Health Spring

Robert McNeilly, III President & CEO SunTrust Bank – Nashville

Todd A. Spaanstra CPA/Partner Crowe Horwath, LLP John W. Stone, III * Partner White & Reasor, PLC Kathryn I. Thompson Partner, CEO Thompson Research Group (TRG) John C. Tishler * Chairman Waller Lansden Dortch & Davis, LLP John Van Mol Chairman DVL Public Relations and Advertising Jeff Young ** Vice President Tennessee Bank & Trust *Ex Officio | **Intern

TRUSTEES Fred T. McLaughlin, Trustee Chair Sr. Vice President Investments Robert W. Baird & Co. Inc.

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Robert W. Duthie CEO/Founder Duthie Associates, dba Duthie Learning

Robert B. Kennedy Account Executive The Crichton Group

SENIOR MANAGEMENT Mike Eisenbraun Sr. Director of Production Goodwill Industries of Middle Tennessee, Inc.

Karl Houston Sr. Director of Marketing and Community Relations Goodwill Industries of Middle Tennessee, Inc.

Mary LaHaie Sr. Director of Accounting Goodwill Industries of Middle Tennessee, Inc.

Matt Gloster Sr. Director of Career Solutions Goodwill Industries of Middle Tennessee, Inc.

David Jenkins Sr. Director of Retail Goodwill Industries of Middle Tennessee, Inc.

Ed O’Kelley Sr. Director of IT Goodwill Industries of Middle Tennessee, Inc

Mike Spragge Sr. Director of HR Goodwill Industries of Middle Tennessee, Inc.

GLOSSARY OF TERMS Career assessments:

Job placement help:

Counselors help clients determine skills and

Counselors help clients find work at Goodwill or

aptitudes they have for successful employment.

other community-based employers.

Career Solutions:

Job readiness training:

Provides assessments, job readiness training,

Instructors teach clients skills, including how to fill

and one-on-one counseling to anyone who

out an application, and give job interview tips.

needs help finding a job.

Retention services: Goodwill on-the-job training:

Counselors provide support to clients after the

Goodwill counselors and staff teach clients to

clients are hired.

perform basic job-related tasks while the client earns a paycheck.

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GROWING FORWARD As we look ahead to 2014, our goal is to serve 20,000 people and place 6,000 people in jobs. We want to thank all our supporters, donors and employees, who through their tireless efforts, are helping us impact more lives each day. As Goodwill continues to grow, so too will our mission of serving people with disabilities and helping those who have trouble finding work get the employment and training opportunities they need; and that can only lead to more good permeating our world.

Goodwill Industries of Middle Tennessee, Inc. 1015 Herman Street, Nashville, Tennessee 37208

P: 615.742.4151 F: 615.254.3901

Our business is changing lives.

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