Paul kelly resume 112817 vf3 (1)

PAUL KELLY

AGILE BEFORE AGILE WAS COOL ENTERPRISE AGILE TOOLS FOR DEVOPS kellypa2012@gmail.com 404-374-6789 www.linkedin.com/in/paulkellydataman      

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Servant leader actively implementing Agile tools and practices into Suntrust HR Data Management by introducing daily scrum /standup meetings to manage Data Change and Data Management Analyst work priorities.

Introduced first Daily Scrum in HR Data Mgt. to manage work with lightweight project management.

Responsible for standing up and managing new 9 person $1.5M Enterprise Data Office.

Stood up 3 Data Mgt. Teams for HR, Marketing, and IT hiring and managing 11 employees and contractors.

Analyzed Suntrust management spans and layers for efficiency and compared supervisory, location, and LOB Management Hierarchies for inconsistencies.

Utilized Agile Methodology in DevOps to develop new tools, IBM Master Data Management cycle from Waterfall releases to Agile Sprints for Client Data Migration & Rules t; involving coordination with 55 downstream systems As an Agile Coach, created backlog, user stories, Scrum sessions and performed quality testing.

Utilized Agile@IBM Methodology and Lean predecessors for coaching monthly, multiple system software releases for Industry Analytics, Entity Analytics, Sales Modeling and pipeline tracking tools like Mural.ly.

Prepared “Taste of Agile” presentation for Client Master Data software development team to develop and integrate Agile tools and processes and replace existing waterfall processes.

As a process improvement professional and IBM Lean Six Sigma Master Black Belt (a precursor to Agile Coach), taught Agile Lean, Six Sigma, Agile practices, classes, presentations and training; providing Agile training across the Enterprise for over 40 process improvement professionals.

Co-created Enterprise-wide innovative standard management system and provided training to over 2000 work center and supervisory personnel on new Efficiency/Productivity Management System.

SPECIALTIES

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Enterprise Agile Coaching

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Agile Software Development Methodology

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Agile Enterprise Business Transformation

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Agile Concept Training

PROFESSIONAL EXPERIENCE Suntrust Bank, VP – Data Management, Human Resources Data Office

2016 – present

Servant Leader collaborating with and managing the HR Data Office Data Management Team, a $1M cost center.

Leading HR Data Office Data Management Team managing for creating data quality rules for EEO and OFCCP Compliance Regulatory Requirements tasked with validating regulatory reports and meeting 2019 FRB commitments.

Management  Responsible for standing up and managing a new 8 person Data Quality organization for Enterprise Data Office ensuring source data quality and meeting 2019 FRB Enterprise Data Governance Policy requirements.  Stood up 3 Data Management Teams for HR, Marketing, and IT hiring/managing 11 employees and contractors.  Responsible for compliance to the 2019 Enterprise Data Governance policy submitted to the FRB. Strategy  Performed regulatory report validation while developing over 80 business data quality rules and validating 10 critical regulatory reports from Workday data.  Creating Data Quality rules for 22 reports for SmartPay payroll program changes for over 25K employees; making Workday coding, configuration and system changes from semi-monthly to bi-weekly payroll.  Balancing Risk Mitigation and Business Value by implementing procedures for sustainable, strategic Data Quality and addressing Data Quality Issues in Executive (i.e. OnUP) and Regulatory Reporting (AAP) Validations.  Improved alignment with HR and Marketing COEs and their business counterparts (CMO and CRHO) Data Quality Implementation  Created Data Quality Issue Management Queues for Marketing and HR tracking over 20 issues.

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Identified/implemented over 80 Data Business Quality rules for EEO-1 & VETS-4212 annual reporting submissions.  Implemented ensuring critical tables/field changes approved and communicated downstream.  HR/Mktg Data Management implemented on 16 HR Level 1 Reports, Marketing OnUp & Exec Scorecard metrics.

Risk Management & Compliance  Self-identified regulatory issues in HR remediating 2 potential reporting risks: o No controls on regulatory submission, Data Mgt. regulatory requests, AAP Procedure Issues) and created remediation plans for desk procedures and RACI Charts. o Lack of roles and responsibilities leading to poor data quality of regulatory reporting; remediated by creating Regulatory Request and Validation Process and Interaction Model for HR Regulatory Requests.

Data Management Accomplishments  Enterprise Data Governance Maturity – doubled maturity score for EDG Policy to FRB.  Solidifying HR Data Stewards and gaining Data Steward Approval in Workfront.  Identified, engaged and trained Data Stewards in HR Domains like Talent Acquisition, Teammate and Leadership Development, Diversity and Inclusion, Enterprise Compliance and Legal for business ownership and approvals.  Successfully validated annual AAP implementation; pulled Workday data and validated several AAP reports like Workforce Snapshot, Hires, Terms, Transfers and Applicants to support the policy for compliance w section 503 regulations. Determined any organizational or hierarchical movement between AAP Plans.  Automating critical data quality rules in Metadata Hub for HR Regulatory Reporting  Creating Level 1 Reporting processes including data management controls to mitigate risk.  Creating Level 1 Reporting Desk Procedures for the Report Creation and Validation to HR.  Green Risk Rating for HR and Marketing in ORM Quarterly Risk Assessment

IBM Transformation & Operations, Enterprise Chief Data Office

2014 to 2016

For IBM CEO, leader of team that created simplified Client Master Data Client Classification Hierarchy model.

Agile Coach / Product Owner    

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2014 to 2016

Utilized Agile Methodology in DevOps to changeover Master Data Management cycle from Waterfall releases to Agile Sprints; involving coordination with over 55 downstream systems.

Worked with business to create user stories, backlog, user stories, quality testing through daily Scrums.

Trained as Agile Coach, Watson (Artificial Intelligence Tool) Ambassador, Design Thinking and API development.

Created Client Master Data Sprints monthly working through backlog, creating user stories and designing simple tools combining backlog for internal data changes (sales, sales operations, pipeline) and external (customer name, address, zip) data sources integrations for single consolidated client view, and reporting requests.

Sprints provided functionality for Industry and Entity Analytics, Sales / Pipeline Modeling tracking, Client Industry Coding including NAISC data standardization, and Sales Coverage Transformation Using Agile techniques, aggregated 7M client transactions into 50K unique client hierarchy identifiers - 140:1 ratio Presented “Five Dysfunctions of a Team” to Agile Development Client Master Data Team.

Created client industry segmentation strategy for Finance, Sales Operations, Marketing, Supply Chain Fulfillment.

Improved data quality results to 95% for industry segmentation and 99% for seller coverage segmentation Trained Supply Chain Fulfillment Call Centers to aggregating complex clients representing 40M client name/addresses and $95B annual revenue. Validated sales model with sales leaders of IBMs 34 Top Clients .

Sprints created reporting platforms combining internal (sales, sales operations, pipeline) and external (customer name, address, zip) data sources for single consolidated client view.

Functionality also included Industry and Entity Analytics, Sales / Pipeline Modeling tracking, Client Industry Coding including NAISC data standardization, and Sales Coverage.

Created Business Rules aggregating complex clients (holding co.'s, conglomerates, gov't) representing 40M client name/addresses and $95B annual revenue. Validated sales model 34 Top Clients with sales leader. Led effort to create Business Rules for new Client Classification Hierarchy and trained Execution Call Centers.

IBM Sales and Distribution – Opportunity to Order

2009 - 2014

Cycle Time (TAKT Time) Improvement Manager 

Facilitated brainstorming sessions with Sales, Proposal Writers, IT Delivery to develop lean, agile procedures.

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Categorized complexity to reduce overall cycle time from 17 days to 13 days; Medium 10 days, Low - 24 hrs Created 4 additional lean projects providing $10M of annual benefit and reducing seller time by over 20%.

Created Business Case benefits realization by collaborating with contract registration, change requests, resource planning, forecasting, reporting and analysis, billing, invoicing and contract closeout.

Enterprise Proposal Solutions Efficiency Leader- Enterprise Sales Optimization Improving revenue across the Enterprise and brands; while providing Enterprise seller productivity innovations.  Managed team creating and communicating 100s of Technical Solution Accelerators to assist selling HCM solutions.  Implemented process for 10 days E2E Aggregate for low, medium and complex requests ; 24 hrs for Predefined  Evaluated “day in the life” survey of 12,000 sellers in all brands using SPSS Text Analytics to analyze Voice of Customer (VOC) comments. Projects reduced seller time by over 20%.

Efficiency Innovations  Develop reusable high, value proposals and create seller communications tools to reach over 20,000 + IBM sellers through internal marketing collateral, wiki’s and social media.  Created benefit model for seller productivity by comparing results and work activities of sellers who reuse proposals and found Innovative Tool Development  Process Improvement Tool Selection - Created guidelines for Project Selection Criteria (i.e. LSS, Lean, Workout, “Just Do It” etc.) using ROI, Theory of Constraints, financial payback, Increasing Revenues/Cost Takeout.  Performed revenue analysis for Smarter Planet contracts to track deals from order (sales) to ledger (finance).

Measurable Efficiency Results  Exceeded 2011 profit increase target of $5.5M (2011) by 23% by driving 6,000 proposal reuses in 5 global regions.  Sellers who reuse save an average of 6.7 hours per deal.  Utilized Text Analytics to evaluate 12,000 sellers comments; mining improvement projects w/ $10M benefit.  Improvement projects from seller surveys also reduced seller time by over 20%.

Opportunity to Order SAP Migration Enterprise Business Transformation (Blue Harmony)  

Led Opportunity to Order (O2O) SAP Client Master Data Migration Team to move IBM to Enterprise platform for Opportunity Management, Quotations/Proposals, Pricing/Cost Cases, and Configurations.

Responsible for integrating SAP and legacy Siebel CRM system, SAP ECC System for creating quotations/proposals, moving to the SAP Platform including SAP Client Master Data Model, hardware configuration management (ECC).

IBM Global Technology Services

2006 – 2009

Lean Six Sigma Master Black Belt (Agile Coach) for $2B RFP Outsourcing Process Responsible for DMAIC Lean Sigma Project to improve the $2B Strategic Outsourcing Request For Service (RFS) process that creates Enterprise wide sales proposals for work outside of the existing contract.

Enterprise Wide - Proposal Reuse Leader Created Enterprise RFP Proposals “Process Accelerators” (patent applied) consisting of repeatable, explainable, best practices/metrics for repeat business, contract expansion and value through sales proposals for add’l contract work Increasing seller productivity & contract profit across the Enterprise by reusing high value proposals and Enterprise IT Solutions such as public/private and hybrid Cloud, Cloud Brokerage Services, BPO, Help Desk, Security Services, Mobility Services, Networking Services, TSS, ITaaS, , BCRS, IBM Technology Consulting and Services.

Created internal communications to over 20,000 + IBM sellers drove 6,000 reuses across the Enterprise.

Efficiency Innovations  Facilitated successful, Enterprise-wide Workout workshop to create efficient proposal solution organization.  Created first Enterprise RFP Metrics for 250 existing accounts standardizing process, practices and metrics.  Creating Enterprise Level Process, Process Accelerators and Governance Systems  Responsible for DMAIC Lean Sigma Project to improve the $2B Strategic Outsourcing Request For Service (RFS) process that creates sales proposals for work outside of the existing contract.  22% response rate indicated that users received 6.7 hours of productivity benefit by reusing proposals.

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Innovative Tool Development and Training  Facilitated successful GE-Style Workout session creating centralized proposal solution organization.  Created account training plans, customer education decks, and executive information decks to sell and train SO accounts on new requirements process.  Utilized SPSS Text Analytics to evaluate survey of 12,000 sellers across the Enterprise to create improvement projects providing $10M of annual benefit. Subsequent projects that reduced seller time by over 20%.

Measurable Efficiency Results for the Enterprise  Improve profit margins over 250 accounts across the Enterprise.  Improved proposal cycle time by 60% through standard processes, practices and metrics across the Enterprise.  Provided thought leadership and project plan for GE-Style Workout creating centralized proposal solution org.  Creating Enterprise Level Process, Process Accelerators, Metrics and Governance Systems to improve efficiency.

IBM Global Business Services - Managed Business Process Services

2006 – 2007

Managed Business Process Services - Global QA Manager P&G Account   

Responsible for integration of 70,000 Gillette employees into P&G Enterprise Resource Planning System.

Root Cause Analysis efforts to improve SAP HR loading from 70% to 99% and Pay Tie Out 34% to 95%.

Developed Contractual Milestone payment process – ensuring paying for performance.

AT&T South 2003 – 2006

Enterprise Process Improvement Manager – Network Call Center Operations  

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Responsible for implementing an Enterprise-Wide performance improvement system to 2000 call center technicians and supervisors in 9 states. Identified Enterprise Best Practices, quality and performance audits.

Managed $1.2M software development contract with SSI to produce Regional Distribution Center software.

Collaborated with contractor and outsourced resources to develop software for GE Power Systems M&A; Created Equity Tracker, M&A Dashboard, Merger Integration Checklists using Rapid Application Development

Additional Experience    

Developed programs managing over $1B in acquisition targeting, integration and equity tracking.

Trained M&A and Legal employees in Lean Six Sigma for Master Black Belt clients.

Implemented over 14 releases of 10 applications through Six Sigma Tollgate processes. Applications include Equity Tracker, Company Tracker, e-integrator, e-Drafter, Legal Checklist.

Implemented new IT Engagement Process and managed $270M project budget within $3M

Certifications and Licenses

Education M.B.A, Ga. State University - Business Analysis BS, University of Florida - Electrical Engineering

American Society of Quality Six Sigma Certified Black Belt Certified IBM Master Black Belt Professional Engineering License, Georgia

AWARDS / LEADERSHIP PROGRAMS  Suntrust Leader Experience (SLX) 1 & 2

 Harvard Mentor Management Program

 Executive Banking Simulation (2nd place)

 IBM Talent Development Hub / Leadership Program

 SPEAKEASY for Executive Communication

 Data Warehousing and Modeling

 IBM Hundred Percent Club

 AT&T -Gateway Leadership Development Program

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