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ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA GENEVA.ADANA.ANKARA.BELGRADE.BRATISLAVA.BUCHAREST BUDAPEST.KIEV.LJUBLJANA.MINSK.MOSCOW.PRAGUE.RIGA SAKHALIN.SARAJEVO.SKOPJE.SOFIA.STPETERSBERG.TALINN TIRANA.VILNIUS.WARSAW.ZAGREB.BAKU.TBILISI.YEREVAN ALMATY.ASHGABAT.ASTANA.BISHKEK.DUSHANBE.TASHKENT ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA GENEVA.ADANA.ANKARA.BELGRADE.BRATISLAVA.BUCHAREST BUDAPEST.KIEV.LJUBLJANA.MINSK.MOSCOW.PRAGUE.RIGA SAKHALIN.SARAJEVO.SKOPJE.SOFIA.STPETERSBERG.TALINN TIRANA.VILNIUS.WARSAW.ZAGREB.BAKU.TBILISI.YEREVAN ALMATY.ASHGABAT.ASTANA.BISHKEK.DUSHANBE.TASHKENT ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA GENEVA.ADANA.ANKARA.BELGRADE.BRATISLAVA.BUCHAREST BUDAPEST.KIEV.LJUBLJANA.MINSK.MOSCOW.PRAGUE.RIGA SAKHALIN.SARAJEVO.SKOPJE.SOFIA.STPETERSBERG.TALINN TIRANA.VILNIUS.WARSAW.ZAGREB.BAKU.TBILISI.YEREVAN ALMATY.ASHGABAT.ASTANA.BISHKEK.DUSHANBE.TASHKENT ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG Your Global Mobility Partner STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA GOSSELIN MOBILITY GENEVA.ADANA.ANKARA.BELGRADE.BRATISLAVA.BUCHAREST BUDAPEST.KIEV.LJUBLJANA.MINSK.MOSCOW.PRAGUE.RIGA SAKHALIN.SARAJEVO.SKOPJE.SOFIA.STPETERSBERG.TALINN SERVICES


No matter where in the world corporate assignees are off to, we ha


04

INTRODUCTION

07

PRE-DEPARTURE

08

DESTINATION

10

REPATRIATION

11

CONSULTANCY

12

CLIENT SUPPORT

14

GET IN TOUCH

ave the expertise to take them there

GOSSELIN MOBILITY SERVICES


COMPANY OVERVIEW With over 50 years’ experience relocating expats and their families around the world, we’re absolute experts in making their transition to a home away from home as smooth as possible.

From the initial planning stages of relocation all the way up until it’s time to come home again, we’ll be there every step of the way. Once upon a time, corporate relocations were very basic. Employees could simply be deposited in a new country without any sort of introduction to the place beforehand, without any assistance adjusting or settling in, and without any support for spouses and children. Nonetheless, corporate assignees were expected to succeed.

“Our number one aim is to provide a flexible, supportive

Such a thing is practically unthinkable today. Being in the business for 50 years, we’ve been there first-hand to witness a revolution in thinking. Actually, we’ve done more that witness the revolution; we’ve been a part of it. We’ve helped to design and implement corporate relocations programmes that assignees of the past would be exceedingly envious of.

and personal

Our programmes are comprehensive and tailor-made, taking absolutely

service.”

and the company sponsoring the relocation. Our number one aim is to

everybody into consideration: the employee who is relocating, their family, provide a flexible, supportive, personal service to all those involved, from the moment the assignment is accepted, to the moment the assignee returns home again.


Seamless relocations to and from anywhere in the world

Pre-departure We offer a comprehensive range of pre-departure services, including orientation tours and welcome packs, designed to ease the assignee and their family into their new location.

Destination & Repatriation

Consultancy

From transporting belongings to

Over and above our comprehensive

the new location, to help finding a

range of relocations services, we

new home, to connecting utilities,

also provide consultancy services

to doing it all in reverse on the way

to cater for the increasing diversity

back home, we take care of absolutely

and complexity of international

everything.

assignments. Move management services, corporate policy design, global expense management, compensation administration and more, you can trust us to masterfully take care of even the trickiest of international relocations. We can also do it in line with your corporate policies and budgets.

5


“Before anything else, preparation is the key to success” – Alexander Graham Bell

Helping your assignees plan for their new life abroad


PRE-DEPARTURE Employees who are better informed and prepared for their relocation are obviously more likely to adjust and succeed after arrival. Our comprehensive pre-departure services are designed to make your assignee and their family as comfortable, secure and relaxed as possible as they prepare to move to an entirely new environment.

ONE

Welcome phone calls and intake meetings To ascertain the assignees’ requirements and discuss all the areas we can help them with

Country-specific welcome packs TWO THREE

FOUR FIVE

Including maps, specialised expatriate books and magazines, and country-specific information

Orientation tours Guided tours of relevant locations and amenities such as schools, doctors and shopping areas. Our city orientation programmes can be used as a preview trip, enabling the employee to decide whether to accept the proposed assignment

Temporary accommodation Furnished and serviced apartments for shorter assignments, or for the first few weeks of an expatriation period

Home search Selection and accompanied viewing of properties that meet the assignees’ requirements and are within the housing allowance/budget. We can also help to negotiate lease contracts and arrange inventory checks

School search SIX SEVEN

Selection and accompanied visits, and advice on country-specific education systems

Visa and immigration services Advice and assistance gathering and completing all necessary documents

Intercultural Training EIGHT

Programmes to foster cultural awareness and understand the impact of cultural differences. Also available for spouses/partners and children

7


DESTINATION Few can do it alone. Success most often relies on support.

Once your assignee has arrived in their new location, we provide a wide range of destination and settling-in services to help them successfully navigate and adjust to their new environment. Home lease contracts

Residence permits

Including payment of the first

Accompanied visits to town hall

month’s rent

Utility connections Gas, water, electricity, telephone

Car rental/Driving license exchange

Opening a new bank account

Partner/Spouse support

Advice on the banking system

groups and expat support groups

Introduction to clubs, interest

and assistance opening a bank account

Language training Foreign language courses in order to

Coordination of rental furniture

develop necessary language skills

Including linen, kitchenware and electrical appliances

8


“Any human anywhere will blossom in a hundred unexpected talents and capacities simply by being given the opportunity to do so� – Doris Lessing


REPATRIATION The conclusion of international assignments requires just as must organisation as the beginning.

Once the assignment has been completed and your employee is ready to move back home or to another host country, they will require just as much care and attention as when they left. We provide comprehensive repatriation services so that the assignee can return home leaving only good memories behind.

10

Terminating lease contracts

Deregistering with the authorities

Organising pre-inspection of residence

Cancelling insurance and memberships/subscriptions

Arranging an exit survey

Mail forwarding support

Disconnecting utilities

End of tenancy cleaning

Closing back account(s)

Cancelling school enrolments


CONSULTANCY SERVICES International assignments are more diverse and complex than ever before. We can masterfully handle even the trickiest of relocations.

We already provide tailor-made relocation services to suit your employees’ specific needs, but we can also make it so that you and your assignee almost literally don’t have to lift a finger.

Move management services We can coordinate and organise the entire move according to your corporate policies and assignment details

Corporate Policy Design Providing Relocation Policy Development and Review

Expense management We reimburse employee’s relative costs according to your corporate policies and assignment conditions

Property management Including gardeners, maintenance service, maid services and handyman services

Group Move Management To design a highly customised transition plan for Group Moves

Tax Management Gosselin Mobility Services and its partners deliver tailor-made tax compliance and advisory services

Ongoing Assistance

We can be available at any time to help with problems related to the housing or relocation process.

11


CLIENT SUPPORT From the moment the relocation is booked to the moment your assignee returns home again, we’ll be here for you with your very own single point of contact. With over 50 years’ experience in the industry, we really have seen it all, and we can handle even the trickiest of relocation questions. We’re also committed to offering a flexible, efficient and above all personal service.

With 48 offices in 32 countries worldwide, we can really take your em


mployees anywhere.

GOSSELIN MOBILITY SERVICES


ge t in touch +32 2 752 21 60 gms@gosselingroup.eu www.gosselingroup.eu

We’re located at Brucargo Building 739 1931 Zaventem Belgium

THE NETHERL ENGLAND

Ams

Ma

London

BELGIUM - Brussels & Antwerp

B

Kaisersl Paris

FRANCE

Gosselin Mobility Services is a specialist division of the Gosselin Group, an international moving and logistics company with 48 offices in 32 countries worldwide.

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SPAIN Madrid

SW G


FINLAND Helsinki NORWAY Oslo

St. Petersburg Sakhalin

Talinn ESTONIA

SWEDEN Stockholm

RUSSIAN FEDERATION

LATVIA Riga

Moscow

LITHUANIA Vilnius

DENMARK Copenhagen

LANDS

BELARUS Minsk

KAZAKHSTAN Astana

POLAND Warsaw

GERMANY

sterdam

UKRAINE Kiev

aastricht

Bitburg

Frankfurt

GEORGIA

CZECH. REP. Prague

W端rzburg Mannheim lautern N端rnberg Stuttgart Vienna Munchen

Milan Vicenza

Yerevan ARMENIA

HUNGARY Budapest

SLOVENIA Ljubljana Zagreb CROATIA BOSNIA H Sarajevo

ITALY

Napoli

SICILY

UZBEKISTAN Tashkent Baku TURKMENISTAN AZERBAIJAN Ashgabat

Bishkek KYRGYZSTAN Dushanbe TAJIKISTAN

ROMANIA Bucharest Belgrado SERBIA

BULGARIA

MACEDONIA Skopje

Rome

Almaty

Tbilisi

SLOVAKIA Bratislava

AUSTRIA

WITZERLAND Geneva Aviano

RUSSIAN FEDERATION

Tirana ALBANIA

Istanbul TURKEY Ankara Adana

Catania

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ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA GENEVA.ADANA.ANKARA.BELGRADE.BRATISLAVA.BUCHAREST BUDAPEST.KIEV.LJUBLJANA.MINSK.MOSCOW.PRAGUE.RIGA SAKHALIN.SARAJEVO.SKOPJE.SOFIA.STPETERSBERG.TALINN TIRANA.VILNIUS.WARSAW.ZAGREB.BAKU.TBILISI.YEREVAN ALMATY.ASHGABAT.ASTANA.BISHKEK.DUSHANBE.TASHKENT ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA GENEVA.ADANA.ANKARA.BELGRADE.BRATISLAVA.BUCHAREST BUDAPEST.KIEV.LJUBLJANA.MINSK.MOSCOW.PRAGUE.RIGA SAKHALIN.SARAJEVO.SKOPJE.SOFIA.STPETERSBERG.TALINN TIRANA.VILNIUS.WARSAW.ZAGREB.BAKU.TBILISI.YEREVAN ALMATY.ASHGABAT.ASTANA.BISHKEK.DUSHANBE.TASHKENT ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA GENEVA.ADANA.ANKARA.BELGRADE.BRATISLAVA.BUCHAREST BUDAPEST.KIEV.LJUBLJANA.MINSK.MOSCOW.PRAGUE.RIGA SAKHALIN.SARAJEVO.SKOPJE.SOFIA.STPETERSBERG.TALINN TIRANA.VILNIUS.WARSAW.ZAGREB.BAKU.TBILISI.YEREVAN ALMATY.ASHGABAT.ASTANA.BISHKEK.DUSHANBE.TASHKENT ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA ANTWERP.BRUSSELS.AMSTERDAM.MAASTRICHT.BITBURG FRANKFURT.KAISERSLAUTERN.MANNHEIM.NUREMBERG STUTTGART.WURZBURG.MILANO.NAPOLI.VERONA.VICENZA GOSSELIN MOBILITY GENEVA.ADANA.ANKARA.BELGRADE.BRATISLAVA.BUCHAREST BUDAPEST.KIEV.LJUBLJANA.MINSK.MOSCOW.PRAGUE.RIGA SAKHALIN.SARAJEVO.SKOPJE.SOFIA.STPETERSBERG.TALINN Gosselin Group N.V. Belcrownlaan 23, B-2100 Deurne (Antwerp), Begium T +32 (0)3 360 55 00 | F +32 3 360 55 79 | E info@gosselingroup.eu WWW.GOSSELINGROUP.EU

SERVICES


Gosselin - Global Mobility Services