Thrive - Edition 5

HOW TO FAIL

CONTENTS MAIN FEATURES NEWS

ALSO INSIDE

Neurodiversity at Work

Equality Beyond the Boardroom

Gibraltar’s Brightest Talent

THRIVE Catalog

STRATEGIC PARTNERS

EPIC FAILS

Let’s talk about failure, baby P.12-13

ABOUT THE GFSB

The Gibraltar Federation of Small Businesses is a non-profit organisation that exists to help small businesses and entrepreneurs to start, grow and thrive.

THE ENTREPRENUER’S CHECKLIST

Katie Buller gets us all set for success P.15-17 NEW PROCUREMENT WEBSITE P.06 GFSB ANNOUNCES STRATEGIC PARTNERS P.06

FUELLING WORKPLACE SUCCESS

Nutritionist MJ Feeke shares brain-boosting tips. P.19-21

APPOINTMENTS AT ISOLAS P.07

EDITOR

Thrive is Edited by David Revagliatte. David is a media communications specialist, business writer and podcaster. editor@gfsb.gi @dgrevagliatte

CONTRIBUTORS

KATIE BULLER

JOHN W. HAYES

DAVID REVAGLIATTE

CLARE FRANCIS

ROBIN FITZPATRICK

JOANNE RODRIGUEZ

GFSB TEAM

Owen Smith

Phoebe Kelly

Marianne Ballester

DESIGN

Piranha Designs

PRINTING

Roca Graphics

Gain access to this dynamic network and grow your business from as little as £75 per year.

Contact: gfsb@gfsb.gi

ADVERTISE IN THRIVE

Reach new clients - advertise in the print and digital editions. Small prices, big impact.

Contact: admin@gfsb.gi

Dear Members,

It’s finally done! After months of planning, designing, and building, we are delighted to announce that the refurbishment of our premises is now complete. We are thrilled to welcome you to the brand-new GFSB Business Hub, located at our existing home at 122 Irish Town.

We have refreshed and rejuvenated our space for the benefit of all our members. Your GFSB membership now includes access to a suite of facilities, including a conference hall, boardroom, meeting rooms, video conferencing facilities, and a kitchen—perfect for both formal meetings and casual work. The GFSB Business Hub is now a place that all our members can call home. We hope you will make the most of this space— whether it’s to run your business, network with fellow members, or continue contributing to Gibraltar’s thriving entrepreneurial community. Our physical premises complement our online community on Glue Up, which we launched in September 2024. Together, these initiatives strengthen the GFSB’s ability to remain a member-led organisation, supporting and connecting Gibraltar’s business community.

This refurbishment—and our ability to open these spaces as the GFSB Business Hub— would not have been possible without another significant milestone in our journey: the establishment of three-year strategic partnerships with Gibtelecom, just bank, and TTMS. Thanks to their support and commitment, we are proud to introduce the Gibtelecom Conference Hall, just bank Boardroom, and TTMS Meeting Room Suite—all now available to our members.

As I write this introduction, the GFSB Board has just completed our half-year strategic review, which this year focused on setting the direction for the next three years. We are also preparing for our Annual General Meeting (AGM), where we will bid farewell to some hardworking board members as their terms come to an end and welcome new members to the team.

Owen Smith CHAIRPERSON

If you missed the opportunity to join the board this year or couldn’t commit the time, don’t worry—there are plenty of other ways to get involved in shaping the GFSB. Whether it’s through board co-option, leading a policy group like Women in Enterprise, or contributing in other ways, we encourage all members to participate and make a difference. We look forward to seeing you at one of our upcoming training or networking events!

Kind regards,

Owen Smith Chairperson

Hello Thrivers!

Too often the narrative around business focuses on success and, in my view, we forget to talk about failure. That’s why we lead this edition with EPIC FAILS by Katie Buller—because understanding what doesn’t work is just as important as what does. Katie also shares her *Entrepreneur’s Checklist* to help you plan for a more successful year ahead.

I was lucky enough to attend the launch of this year’s Young Enterprise Gibraltar Company Programme, and we hear directly from some of the inspiring teams competing to win. Professional chef, teacher, and business owner MJ Feeke explores the link between nutrition and workplace performance, with simple, actionable steps you can take today.

Gibraltar’s businesses continue to operate in very uncertain times. It was the main concern raised at our recent Brexit Agreement event, and John Hayes tackles the topic head-on with advice on managing uncertainty. Guest contributor Clare Francis offers practical insights on neurodiversity and inclusion in the workplace—a must-read for anyone involved in recruitment or team leadership.

As always, a special thank you to our growing community of advertisers. Your support helps us create content that champions local business. If you’re enjoying Thrive, there’s plenty more online at gfsb.gi/thrive. You can also sign up for our weekly Thrive EDIT newsletter—delivering a fresh fix of business news straight to your inbox. Just scan the QR code below to join our community of Thrivers.

Thank you to our contributorsyour talent makes this magazine a dream to read and easy to run. Special thanks to Yewhung and Julian at Piranha Designs. You’ve taken the design to new heights, and it’s a pleasure to work with you.

Enjoy the read!

David Revagliatte Editor editor@gfsb.gi

David Revagliatte EDITOR

NEWS AND UPDATES FROM GFSB MEMBERS

GFSB ANNOUNCES STRATEGIC PARTNERSHIPS WITH GIBTELECOM, JUSTBANK, AND TTMS

The Gibraltar Federation of Small Businesses (GFSB) is proud to announce three key strategic partnerships with Gibtelecom, justbank, and TTMS. These collaborations mark a significant step forward in the GFSB’s mission to enhance support for Gibraltar’s business community.

Strengthening Business Support Through Partnerships

Through this partnership, each Key Partner will support the GFSB in delivering its goals, amplifying its impact, and growing as an organisation. Both parties will work together in the spirit of cooperation to ensure the partnership provides mutually beneficial outcomes.

These key partnerships will help the GFSB grow and thrive, allowing the organisation to further support its members and Gibraltar’s business community.

To honour the contributions of these key partners, GFSB has named essential areas within its recently refurbished and relaunch premises the “GFSB Business Hub”;

• The Gibtelecom Conference Hall

• The justbank Boardroom

• The TTMS Meeting Rooms

GFSB Chairperson Owen Smith expressed enthusiasm about these partnerships, stating: “The support from Gibtelecom, justbank, and TTMS is instrumental in strengthening the GFSB’s ability to serve Gibraltar’s business community. These partnerships allow us to enhance our facilities and create a more dynamic space for collaboration and innovation.”

Partner Contributions and Vision

Gibtelecom , a long-standing supporter of the GFSB, reiterated its commitment to fostering local business growth. Danny Hook, Director of Enterprise Services at Gibtelecom, commented: “Gibtelecom is proud to be a key partner of the GFSB and to support their work in improving the local business environment. As active members, we look forward to helping the GFSB create even more value for its membership.”

justbank highlighted its dedication to supporting Gibraltar’s entrepreneurs and business community. A justbank spokesperson shared: “This partnership underscores justbank’s commitment to nurturing the dynamic entrepreneurial spirit that defines Gibraltar’s business landscape. By supporting the newly refurbished GFSB premises, we hope to create a vibrant hub for members to connect, share ideas, and grow their businesses.”

TTMS , a leader in technology solutions, emphasized the importance of innovation in driving business success. A TTMS representative stated: “At TTMS, we are dedicated to empowering businesses with cutting-edge technology solutions that drive efficiency and growth. Our

partnership with the GFSB reflects our commitment to fostering innovation, supporting SMEs, and helping businesses navigate an evolving landscape.”

Continued Commitment to Growth

The GFSB recently held a premises launch event, unveiling a revitalised space designed to enhance engagement and collaboration among its members. With these strategic partnerships, the GFSB is poised to expand its impact, providing even greater value and support to Gibraltar’s business community.

In addition to representatives from the key partner businesses, the launch event welcomed esteemed guests, including His Excellency the Governor of Gibraltar, Minister for Trade Nigel Feetham KC MP, and Minister for Business Gemma Arias-Vasquez—a former GFSB Chair.

Minister Feetham commended the GFSB’s Youth Membership Scheme, reaffirming his department’s commitment to nurturing young entrepreneurs. Minister Arias praised the organisation’s role in fostering business growth and emphasised her focus on ensuring a level playing field at the border for Gibraltar’s businesses.

NEW PROCUREMENT WEBSITE

His Majesty’s Government of Gibraltar is pleased to announce the launch of the newly revamped Procurement Office website, www.procurement.gov.gi, in line with the Government’s manifesto commitment to deliver a more accessible and efficient E-Government service.

The new website provides a centralised platform for businesses and organisations to engage with the Government’s procurement processes. It extends the advertisement of Government tenders and tender awards, ensuring greater transparency and accessibility for potential suppliers.

The website serves as a key gateway to the Supplier Network

Portal, which acts as the Government’s single source of truth for supplier information within its ordering and payment systems (P2P and Infor’s FSM). Registration on this portal is essential for any organisation wishing to transact with the Government.

Through the Supplier Network Portal, businesses can:

Maintain their organisation’s details, including contact and payment information, at any time. Access Government procurement opportunities more efficiently.

Receive important updates and industry-related content from the Procurement Office, advising of

any changes or developments that may impact Government procurement processes.

The website also includes comprehensive user guides to assist suppliers in navigating the registration process and provides useful links to key entities such as the Office of Fair Trade and the Gibraltar Chamber of Commerce.

Keep up to date with the latest news at gfsb.gi/news

GFSB WIE Breakfast Clubs

ISOLAS | 28th November 2024

Join Women in Enterprise for these regular breakfast meetups. Sponsored by ISOLAS LLP.

SARAH BRAY FROM ISOLAS - MICHAELA REES - TAMSIN SUAREZ

GENEVIEVE BOSSINO ISOLAS - LETIZIA GRECO - SAMANTHA GRIMES - SARAH BRAY ISOLAS

JANET BREAR - SARAH BRAY ISOLAS - TAMSIN SUAREZ - MICHAELA REES - CARMEL KHALILIAN

GFSB launches upgraded HQ

5th March

JANET BREAR, DAMIAN ASQUEZ (MANAGING DIRECTOR OF JUSTBANK), MINISTER ARIAS-VASQUEZ, MINISTER FEETHAM, HIS EXCELLENCY THE GOVERNOR (LIEUTENANT GENERAL SIR BEN BATHURST), DANNY HOOK (DIRECTOR OF ENTERPRISE AT GIBTELECOM), ALEX CAPURRO (CEO OF TTMS), ERAN SHAY AND OWEN SMITH

MINISTER FEETHAM - OWEN SMITH - GFSB

MINISTER ARIAS-VASQUEZ - OWEN SMITH - GFSB

GFSB EVENTS DATES FOR YOUR DIARY

MAR/APR

19th March

(6:00 PM - 7:00 PM) Self Employed Meeting

25th March

(9:15 AM - 10:30 AM)

Women in Enterprise Bi-Monthly Meeting

27th March

(5:30 PM - 6:30 PM)

GFSB Annual General Meeting

CRUISE SHIP CALLS

Gibraltar’s port will welcome many thousands of visitors over the next few weeks, here just a few.

March

27 Mar: Azamara Quest | American/British | cap. 690

30 Mar: Spirit of Discovery | British | cap. 1000

31 Mar: Norwegian Dawn | Norwegian | cap. 2340

April

3 Apr: Corinthian | American | cap. 114

4 Apr: Emerald Princess | American/British | cap. 3082

4 Apr: Mein Schiff 4 | German | cap. 2506

5 Apr: Costa Fortuna | Italian | cap. 2702

9 Apr: Borealis | American | cap. 1404

For a complete schedule of cruise ship calls, head to: https://www.gibraltarport.com/cruise/schedules

THE QR CODE OR HEAD TO WWW.GFSB.GI/EVENTS

GFSB events are designed to help its members thrive. From briefings over breakfast to interactive workshops and an annual dinner, the next few weeks promise something for every business.

The dates below were provided at the time of printing and could change - please check the GFSB website for details, dates and booking instructions for all upcoming events.

BUSINESS EPIC FAILS

KATIE BULLER

If, like me, you spend more time than you should doom scrolling LinkedIn, you could be tempted into thinking no-one fails. LinkedIn has become a hyperbolic haven and a place to scream and shout about success. But what about failures - why aren’t we talking about them? In business, failure is inevitable. I mean it. Whether it’s a product flop, a marketing misstep, or a company on the brink of collapse, every entrepreneur will face moments that test them. Yet, history has shown that these failures can often be the starting point for something extraordinary. Some of the most recognisable brands in the world have faced extreme challenges, but through resilience, creativity, and bold decisions, they have turned their failures into defining moments. Let’s explore some inspiring examples of businesses that turned their failures into remarkable comebacks, extracting the key lessons you can apply to your own business journey.

COCA-COLA’S CUSTOMER LOYALTY1

In April 1985, Coca-Cola made what seemed like a logical move: reformulating its flagship drink to re-energise the brand, disrupt the cola market in the United States, and compete with key competitors like Pepsi. The launch of “New Coke” was backed by extensive research and taste tests, yet the decision triggered a backlash that remains infamous to this day. Loyal customers felt betrayed, and protests erupted across the United States.

Rather than digging in their heels, Coca-Cola listened to the outcry. They reintroduced the original recipe as “Coca-Cola Classic” just 79 days later, publicly admitting their mistake. Far from damaging the brand, the New Coke blunder only reinforced customer loyalty that had previously been dwindling. It reminded people why they loved the original product in the first place, and sales soared.

This story highlights the importance of listening to your customers, even when the feedback is hard to hear. For small businesses, customer relationships are often your greatest asset. If a new product or service isn’t landing as expected, engaging directly with your audience can provide the insights you need to adapt, rebuild trust, and ultimately strengthen your brand.

THE INSTAGRAM PIVOT2

Before Instagram became the photo-sharing platform used by over two billion people worldwide, it began as an app called Burbn. Part social check-in service, part photo-sharing tool, Burbn offered too many features and struggled to engage users.

Rather than holding on to the original concept, founders Kevin Systrom and Mike Krieger identified what users loved most: sharing photos. They stripped away everything else, rebranded as Instagram, and focused exclusively on photo-sharing, commenting, and liking functions. Just two years later, in 2012, Instagram had millions of users and was acquired by Facebook for $1 billion.

The takeaway? Simplicity and focus will always win. When businesses try to do too much, they risk losing sight of what truly resonates with their audience. For small businesses, this lesson is particularly relevant: identify your strengths, streamline your offers, and don’t be afraid to pivot if something isn’t working.

SIR JAMES DYSON’S RELENTLESS EXPERIMENT3

Innovation rarely happens overnight, and no one represents persistence quite like Sir James Dyson. Before creating the world’s first bagless vacuum cleaner, Dyson made 5,127 different tweaks and modifications to his prototypes – each one a failure. The process took five years, but each failure taught him something new.

Eventually, Dyson’s design revolutionised the vacuum cleaner industry, offering a product that was not only innovative but far superior to its competitors. To this day, Dyson’s company is synonymous with cutting-edge technology, high quality engineering, and sleek design, valued at over £7 billion4

Dyson’s story is a powerful lesson in perseverance. For small businesses, especially those working with limited resources or funding, it can be tempting to abandon an idea when the path gets difficult. But setbacks are often stepping stones. Every failed attempt is an opportunity to refine, improve, and ultimately succeed.

LESSONS FOR GIBRALTAR’S BUSINESSES

The key lesson from these stories is that failure, while daunting, can be a key stepping stone to growth and innovation. Coca-Cola’s New Coke blunder shows the value of listening to your customers and being willing to adapt quickly when something isn’t working. Instagram’s transformation highlights the power of simplifying your offers and focusing on what resonates most with your audience. While Dyson’s relentless experimentation proves that perseverance –no matter how many failures come first – can ultimately lead to groundbreaking success.

For small businesses, these examples offer a clear lesson: when faced with setbacks, don’t panic and don’t give up. Instead, evaluate what went wrong, identify opportunities to pivot or refine your approach, and stay connected to your customers’ needs. Whether it’s a miscalculation, a branding mishap, or a product that doesn’t take off, there’s always an opportunity to learn, adapt, and come back stronger.

EMBRACING FAILURE AS PART OF SUCCESS

Failure, while uncomfortable, is often the spark for innovation. The businesses we admire today are built on a foundation of missteps, pivots, and lessons learned the hard way. Failure doesn’t have to be final. By shifting the way we think about our setbacks, we can turn them into opportunities for growth, creativity, and success. After all, as these stories show, it’s not about avoiding failure, but about what you do next.

1https://www.coca-colacompany.com/about-us/history/new-coke-the-mostmemorable-marketing-blunder-ever 2https://thrivingtech.org/2023/04/10/the-rise-of-instagram-from-burbn-to-a-billiondollar-buyout/

3https://www.bbc.com/future/article/20130312-failure-is-the-best-medicine

4https://www.statista.com/statistics/746505/worldwide-dyson-annual-revenue/

The GFSB Gibtelecom innovation awards will take place on 15 May 2025 - check out https://www.gfsb.gi/benefits/awards/ for details.

The Entrepreneur’s Checklist in 2025:

KATIE BULLER

Success doesn’t just happen; it’s built on a strong foundation of preparation, clarity, and taking consistent action. Whether you’re launching a new business, taking your current side-hustle full-time, or looking to scale in a competitive market, having the right plan in place is essential. This checklist aims to simplify the process so you can focus on what matters most and make 2025 your most productive year yet.

1. CLARIFY YOUR VISION AND GOALS

Your vision provides direction, while well-defined goals turn that vision into a practical, achievable plan. By aligning your ambitions with measurable targets, you create a path forward that allows you to track progress, adjust when needed, and celebrate wins along the way.

TAKE ACTION:

‹ Reflect on last year’s performance: What worked? What didn’t work? Why?

‹ Define (or refine) your long-term vision for the business.

‹ Break this year’s goals into SMART targets: Specific, Measurable, Achievable, Relevant, and Time-Bound.

‹ Create quarterly milestones to keep yourself on track.

2. STRENGTHEN YOUR FINANCES

Your financial health is the foundation of every successful business decision. Without a clear understanding of cash flow, profits, and expenses, you risk reactive planning or missed opportunities. By taking control of your finances now, you create stability, reduce stress, and ensure you have the resources to invest in growth when the time comes.

TAKE ACTION:

‹ Conduct a thorough financial review of your cash flow, profit margins, and expenses.

‹ Update your budget for the year, identifying areas to save or invest.

‹ Build a contingency fund to cover unexpected challenges.

3. STREAMLINE YOUR OPERATIONS

4. INVEST IN YOUR TEAM (OR YOURSELF)

Your business will only grow as much as the people behind it. Investing in professional development –whether it’s for your team or yourself – builds the skills, confidence, and motivation that drive longterm success. If you’re a solopreneur, upskilling also makes you more versatile and better equipped to handle challenges as they arise.

TAKE ACTION:

‹ Identify skill gaps for you or your team and seek out relevant training opportunities.

‹ Dedicate time each week to learning key skills like marketing, leadership or finance.

Time is every entrepreneur’s most valuable resource. If your operations are inefficient or disorganised, you’ll end up losing focus, energy, and money. Streamlining your processes, through automation, delegation, and smarter systems, frees you to focus on the work that moves you closer to your SMART goals.

TAKE ACTION:

‹ Identify any operational bottlenecks that slow you down or drain resources.

‹ Identify opportunities to automate repetitive tasks using software or online tools.

‹ Consider whether you can outsource low-impact tasks so you can focus on strategy, leadership, and growth.

Staying competitive requires staying ahead of the upcoming tools and trends. Embracing technology doesn’t just improve efficiency; it enhances customer satisfaction, speeds up decision-making, and gives you an edge in a competitive market. The right innovations will help you achieve more with less effort.

TAKE ACTION:

‹ Identify areas where technology can save you time, money or frustration.

‹ Research emerging trends in your industry that might provide a competitive edge moving forward.

‹ Refresh your digital presence, including your website and social media accounts.

6. FOCUS ON YOUR CUSTOMERS

Your customers are at the heart of your business, and nurturing those relationships is key to long-term success. By actively listening to their needs and improving their experience, you create loyalty, trust, and repeat business. Loyal customers also help to spread the word about your business, bringing organic growth with them.

TAKE ACTION:

‹ Review your ideal customer profile: Have their needs or preferences changed?

‹ Actively collect customer feedback and use it to improve your offers.

‹ Implement tools like loyalty schemes, personalised communication, or improved service to keep customers engaged.

7. STAY ADAPTABLE

The only constant in business is change. Even with the best plans, unexpected challenges or opportunities will arise. The key to success is adaptability – the ability to reassess, pivot, and remain open to new ideas. Flexibility allows you to stay ahead of the curve and take advantage of opportunities that your competitors might miss.

TAKE ACTION:

‹ Set aside time for monthly or quarterly reviews of your goals and progress.

‹ Adjust your plans when necessary to stay aligned with new opportunities or challenges.

‹ Celebrate your wins, no matter how small. Progress builds momentum.

TO SUMMARISE

Success in business doesn’t happen by accident; it happens through preparation, clarity, and taking aligned action. This checklist gives you the roadmap you need to make the most of this new year, one step at a time. Commit to consistent progress, stay adaptable, and don’t forget to celebrate every achievement along the way.

FUELLING WORKPLACE SUCCESS

MJ FEEKE

Did you know that what you eat directly affects your energy levels, brain function, and stress resilience? Poor dietary habits— such as skipping meals, consuming too much caffeine, or relying on processed foods—can lead to energy crashes, brain fog, and reduced efficiency. On the other hand, a well-balanced diet stabilises blood sugar, enhances cognitive function, and keeps stress levels in check.

As a professional chef, teacher, and business owner, I’ve spent years working in highperformance environments where long hours and demanding schedules were the norm. Now, as a nutritional therapist and BANT-registered nutritionist, I understand first-hand the importance of maintaining energy levels, mental clarity, and resilience throughout the workday. It’s a gamechanger! Many professionals struggle with fatigue, stress, and dips in concentration, often unaware of the profound impact their diet has on their performance. By making informed nutrition choices, you can boost productivity, sustain energy, and improve overall well-being.

WHERE TO START? KEEP IT SIMPLE

Prioritising macronutrients—protein for sustained energy and muscle support, healthy fats for brain function, and complex carbohydrates for steady blood sugar—helps prevent energy crashes and enhances productivity. Aim to include 5-7 portions of vegetables in a variety of colours and up to 2 portions of fruit daily.

Staying hydrated is equally crucial. Even mild dehydration can lead to fatigue, sluggishness, and headaches. Ideally, we need to drink 1-2 litres of water daily—this can include infused water, herbal teas, or hydrating foods such as cucumbers, oranges, watermelon, and soups. Try to limit caffeinated beverages to 1-2 per day and switch to decaf after lunch.

THE MEDITERRANEAN DIET: A PROVEN APPROACH

One of the most well-known dietary approaches for overall health, particularly for its inflammatory properties and cognitive benefits is the Mediterranean diet. It emphasises:

‹ Healthy fats health

‹ Lean proteins recovery and endurance

‹ Fibre-rich carbohydrates whole grains) to stabilise blood sugar levels and prevent energy dips

A LOW-GI DIET FOR ENERGY STABILITY

If you find yourself experiencing energy dips throughout the day, consider following a low-GI (glycaemic index) diet, which helps stabilise blood sugar levels. The focus is on:

‹ Prioritising complex carbohydrates like quinoa, sweet potatoes, and whole grains

‹ Avoiding high-sugar snacks that cause rapid blood sugar spikes and crashes

‹ Pairing carbohydrates with proteins and fats to slow glucose absorption

BRAIN-BOOSTING AND STRESS-REDUCING FOODS

Certain foods have been found to support brain function and reduce stress:

‹ Omega-3 fatty acids (found in walnuts, flaxseeds, and oily fish) aid cognitive function

‹ Antioxidants (found in berries, dark chocolate, and green tea) help protect against cognitive decline

‹ B vitamins (found in eggs, dairy, and leafy greens) support mental clarity and stress management

‹ Magnesium-rich foods (found in pumpkin seeds, spinach, and dark chocolate) promote relaxation

‹ Tryptophan-containing foods (such as bananas, turkey, and oats) aid serotonin production and mood stability

If these aren’t already part of your diet, consider adding one or two of them to get started.

EASY MEAL SWAPS FOR BUSY PROFESSIONALS

Eating well doesn’t have to be complicated. Here are some simple meal swaps that make a difference:

‹ Instead of a protein bar for breakfast, try whole grain toast topped with cottage cheese and avocado, or overnight oats with nut butter and berries.

‹ Swap a ham and cheese sandwich on white bread with crisps for a whole grain chicken salad sandwich, a yoghurt pot, and sparkling water with lemon.

‹ Instead of a chocolate bar, try a few nuts and dark

MEAL PREP AND SMART CHOICES

Planning ahead makes healthy eating easier. Consider meal prepping simple meals such as:

‹ Overnight oats, boiled eggs, or smoothie packs for quick breakfasts

‹ Soups and Buddha bowls for easy lunches

‹ When eating out, opt for eggs or yoghurt with berries for breakfast and salads or whole grain sandwiches for lunch.

STOCKING A HEALTHY OFFICE PANTRY

nutrient-dense options at your workspace, such as:

Greek yoghurt

Hummus and carrots

Berries

Tinned fish

Nuts

Oat crackers

Dark chocolate

Whole fruit like apples and pears

A water bottle to remind you to stay hydrated

SMALL CHANGES, BIG RESULTS

Optimising workplace performance through nutrition doesn’t require drastic changes—small, sustainable habits can make a huge difference By choosing whole, nutrient-dense foods, staying hydrated, and managing stress through , you can boost energy, improve focus, and excel in your professional life

Remember, success isn’t just about working harder—it’s about fuelling your body smarter. Start today with one simple change, and experience the benefits of optimised nutrition for peak performance.

Gibraltar’s Private Sector Pensions Act 2019: A Guide for Employers

JOANNE RODRIGUEZ, ABACUS PENSIONS

The Gibraltar Private Sector Pensions Act 2019 mandates that employers establish and maintain pension plans for their employees. Below are some of the key areas covered by the Act.

Employers must set up and maintain pension plans for their employees, including registering the pension plan and adhering to contribution rules. The deadlines for compliance vary based on the size of the employer, with medium employers (51-100 employees) required to comply by July 1, 2025, small employers (15-50 employees) by July 1, 2026, and micro employers (1-14 employees) by July 1, 2027. Employers are required to participate in or offer a pension plan based on the size of their workforce, ensuring that all eligible employees are covered. provides a meaningful benefit to employees upon retirement.

Both employers and employees are required to contribute to the pension plan, unless the employer makes a larger contribution that covers the employee’s minimum statutory requirement, in which case, the pension plan can be set up on a non-contributory basis. The statutory minimum contribution is 2% of the employee’s basic gross annual earnings from each of the parties. Employers can choose to contribute more if desired, and employees can make additional voluntary contributions. This allows the pension plan to be adequately funded and provide a meaningful benefit to employees upon retirement.

Employees aged 15 and above who earn at least £10,000 annually and have completed 12 months of employment must be enrolled in the pension plan. Employees have the option to opt out but must be given the opportunity to join at any time. This provision ensures that employees have the flexibility to manage their retirement savings while also encouraging longterm participation in the pension plan.

Employers must select from various compliant pension options, including a via a Personal Pension Plan, a Multi-Employer Occupational Pension, and a Standalone Occupational Pension. Each of these options offers different benefits and levels of flexibility, allowing employers to choose the plan that best fits their business needs and the retirement objectives of employees.

Employers are responsible for providing necessary information and submitting documentation on the GFSC One Drive portal for registration. Pension administrators must ensure that employees receive clear information about the pension plan and its benefits. This includes providing regular updates on the performance of the pension plan, as well as any changes to the terms and conditions of the plan.

Proper administration and record-keeping are crucial for maintaining compliance with the Act and ensuring that employees are wellinformed about their retirement savings.

Non-compliance with the Act can lead to serious consequences, including monetary fines for failure to register employees or make required contributions, and reimbursement of unpaid contributions with added interest. Employers who fail to adhere to the pension plan requirements may also face reputational damage and decreased employee morale. It is therefore essential for employers to take their obligations under the Act seriously and ensure that they are fully compliant with all requirements.

To effectively address the challenges posed by the Gibraltar Private Sector Pensions Act 2019, it is crucial for employers to engage with a regulated pensions administrator. A pensions administrator can provide expert guidance on selecting and setting up the right pension plan, ensuring that you meet all regulatory requirements. They manage the entire pension setup and administration, saving you time and reducing stress. Working with a professional ensures adherence to pension regulations, helping you avoid penalties and fines. Clear communication and well-managed pension plans enhance employee loyalty and satisfaction, showing that you care about employee wellbeing. A wellmanaged pension plan can also offer potential tax savings for your business.

Complying with the Gibraltar Private Sector Pensions Act 2019 is essential for all employers. By engaging with a regulated pensions administrator, you can ensure that your business meets all legal requirements while providing valuable benefits to your employees. This partnership allows you to focus on your core business priorities, knowing that your pension obligations are in expert hands.

Small Business Essentials: Marketing

JOHN W. HAYES

Let’s be honest—when it comes to business success, it’s easy to get distracted by the latest trends and buzzwords. But real, sustainable growth doesn’t come from chasing the next big thing—it comes from getting the essentials right.

Whether you’re building a business from the ground up or hoping to level up, strong business development strategies are the foundation of success. From attracting new customers to strengthening your competitive edge, this guide cuts through the noise and focuses on

So, what are the fundamentals you can’t afford to ignore? In my view, this starts with something I call the “Holy Trinity” of small business marketing: Email, content, and social media marketing:

EMAIL MARKETING

Entrepreneurs have been ignoring this incredible opportunity for years (maybe even decades). If you have clients and you are not regularly engaging them with email marketing campaigns, no ifs or buts, you are leaving cash on the table. Email marketing might be the granddaddy of digital marketing, but as we’ll explore later in this article, it sits neatly amongst many of the latest trends.

CONTENT MARKETING

People buy from people they like and trust. The best way to get people to like and trust you is to create content (blog posts, video content, podcasts, etc.) and share it widely via email, social media, and your website. Great content tells a story and solves problems for your target audience and, as such, demonstrates that you are an expert in your field. Content marketing has always been important in terms of SEO. Now that Artificial Intelligence (AI) is influencing search, it’s even more critical.

SOCIAL MEDIA MARKETING

Look, it’s not that complicated. Everyone and their dog is on social media. So, if you’re not engaging your audience on social media, you’re almost certainly missing out (and potentially spending more money than you need to on other forms of promotion). Successful social media marketing isn’t about trying to replicate “old-fashioned” print media ads or jumping on each and every social media trend. It’s about documenting your experience, sharing actionable insights, and, the clue is in the name, being more sociable. This leads us on to

BONUS TIP: BE MORE HUMAN

In an age where business is conducted almost exclusively online, it’s incredible what a little human engagement can do. Build those stronger relationships in the real world by picking up the phone and speaking with clients, invite your business partners out for a coffee, and invest a little more time in networking. If you are confident enough to engage in public speaking - do it. You won’t be disappointed!

Meet the Commercial Banking Team from NatWest International

Eligibility criteria may apply. To apply for a loan, you must be 18+ and an existing NatWest International Business account holder and resident in the Channel Islands, Gibraltar or Isle of Man. Subject to status, business use only. Your business must be registered in the Channel Islands, Gibraltar or Isle of Man. Security may be required. Product fees may apply. Any property or asset used as security may be repossessed or forfeited if you do not keep up repayments on any debt secured on it.

At NatWest International our Commercial teams are here to support you with all aspects of your banking needs.

We provide everything from timely movement of payments through our multi-currency electronic banking platforms, to satisfying complex liquidity and borrowing needs. Across our four jurisdictions we’re proud to help our 14,000 customers, spanning from sole traders and SMEs to large corporates. Our dedicated team of experienced Relationship Managers are on hand to offer support and guidance.

The local team are introduced below, with each being a key member of the NatWest International team…

Bianca Lester Head of Corporate and Commercial, Gibraltar

E: Bianca.Lester@rbsint.com

T: +350 56001476

Bianca started her career in RBS Gibraltar 27 years ago. After having fulfilled several different roles within the Bank, Bianca joined the Corporate Team in October 2003. She’s been involved in several key local transactions over the years and 5 years ago took up the role of Head of Corporate and Commercial for Gibraltar.

Bianca comments, “I am delighted to have been given the opportunity to develop and support our corporate customers, ranging from the small business in the high street to the largest corporate businesses in their everyday banking needs. I am committed to providing an excellent customer service and delivering the best customer experience.”

Mark Stevens

Relationship Manager, Top 25 Portfolio

E: Mark.Stevens@rbsint.com

T: +350 20014438

Mark has been with the Bank for over 30 years. He worked in the UK, before moving to work in Guernsey, Isle of Man, Jersey and now Gibraltar. Having started his career in the retail side of the business, Mark transitioned across to the Commercial team when he moved to Jersey. He has taken on roles in both Real Estate Finance and Corporate and Commercial.

Mark says, “My attitude and drive has always been centred around putting the customer first and treating our customers in the way I would like to be treated. My desire to help all bank customers means I am always happy to help find practical solutions and to collaborate with colleagues to ensure we find the right outcomes to support our local communities.”

Rocio Gonzalez Garcia

Relationship Director

E: Rocio.GonzalezGarcia @natwestint.com

T: +350 58007092

Rocio was born and raised in Spain, studied at an International School in Marbella from the age of three and is bilingual in English and Spanish. Rocio completed a degree in Advertising and Public Relations before joining the banking sector in 2008 with Barclays, before moving onto La Caixa and Bankinter. She joined NatWest International in 2017 and worked in the Premier and Business Banking Team as a Relationship Manager, before being promoted to Corporate Relationship Manager in 2022, where she manages a more complex portfolio.

Rocio moved to Gibraltar in 2019 and during her time with NatWest International, she has focused particularly on both supporting colleague development and high client service standards which have been regularly recognised.

Amanda Cid de La Paz

Assistant Relationship Director E: Amanda.CiddeLaPaz @natwestint.com

T: +350 57302000

Amanda started her career in retail banking over 23 years ago and has held various customer-facing roles within NatWest International. She has diligently worked on developing her communication and leadership skills, earning the trust of both colleagues and customers as a trusted advisor. Transitioning onto the Corporate and Commercial team to become a Senior Assistant Relationship Director 3 years ago, she has committed to building enduring relationships with her customers and understanding their needs to provide tailored solutions.

Amanda comments, “I am a proud advocate of our NatWest International brand, bringing a wealth of knowledge and experience in both the personal and non-personal sectors of the bank. I strive to provide an exceptional service to our customers and support them with their banking needs.”

Cheryl Neale

Assistant Relationship Manager, Commercial Banking

E: Cheryl.Neale@rbsint.com

T: +350 58009610

Cheryl started her banking career in 2001 at the age of 19 where she was part of the operations team. Over the years she has worked in several different departments including voucher processing, payments and cashier. Through these roles she has gained a lot of knowledge on systems and processes.

Cheryl has been part of the Corporate Banking team for the past two years and she likes to ensure that her clients receive a high standard of service and works to form a close working relationship with them.

Cheryl believes, “Excellent customer service is the key to a great relationship with the customer.”

NatWest International is the registered business name of The Royal Bank of Scotland International Limited under the Business Names Registration Act. Gibraltar business address: NatWest International House, 57 Line Wall Road, Gibraltar. Tel. 200 77737 or 200 73200. Regulated and authorised by the Financial Services Commission, Gibraltar to undertake Banking and Investment Business from 55 and 57 Line Wall Road, Gibraltar. Calls may be recorded. Internet e-mails are not necessarily secure as information might be intercepted, lost or destroyed. Please do not e-mail any account or other confidential information.

Trends to Get You Thriving

JOHN W. HAYES

From the increasing influence of AI to the rise of social commerce and sustainability-driven consumer demand, the key to success lies in adapting strategically rather than chasing every new trend.

ARTIFICIAL INTELLIGENCE (AI) INTEGRATION BECOMES MAINSTREAM

AI is no longer just for tech giants. In 2025, expect to see small businesses fully embrace AI tools to streamline their operations, improve customer service, and optimise their marketing strategies. From AI-powered chatbots handling customer inquiries to tools that analyse data for actionable insights, AI will be a game-changer, offering exciting possibilities for your business. Businesses that leverage AI for personalisation— such as tailoring their email marketing campaigns or offering dynamic website experiences—will see a significant competitive edge. However, you should approach AI with caution. Successful implementation of AI tools requires careful human guidance. For example, using AI exclusively to write your content without adding original insight or human flair will fall short of your objectives.

SUSTAINABILITY TAKES CENTER STAGE

Consumers are becoming increasingly eco-conscious, and small businesses that are committed to sustainability will stand out. This trend extends beyond simply offering eco-friendly products or services. Businesses are being challenged (and even legally compelled) to adopt sustainable practices throughout their operations, including sourcing, packaging, and energy usage. It’s not just a trend, it’s a responsibility. Expect more tools and certifications to emerge, making it easier for small businesses to prove their green credentials.

THE RISE OF SOCIAL COMMERCE

Social media platforms are becoming more than just spaces for advertising—they’re becoming fully functional online marketplaces. Platforms like Instagram, TikTok, and Facebook are rolling out features that enable seamless shopping experiences. Small businesses should prepare to meet customers where they are by creating engaging content that doubles as a direct sales channel. Live-stream shopping events and interactive product demos will also become more common. Globally, this will have a significant impact on “legacy” eCommerce marketplaces like eBay or Amazon.

FLEXIBLE WORKFORCES AND REMOTE COLLABORATION

The pandemic accelerated the shift to remote work, and it’s clear this trend isn’t going anywhere. In 2025, expect small businesses to continue building flexible workforces, relying on contractors and freelancers to fill skill gaps. This will be especially important in a territory like Gibraltar, where high property costs and the current challenges at the border impact the mobility of employees. Investing in collaboration tools, project management software, and secure cloud storage solutions will be essential to support this trend.

SUBSCRIPTION-BASED MODELS

There’s nothing new about subscription-based business models. Think of your old magazine and newspaper subscriptions, gym membership, and even milk delivery. The subscription economy is thriving thanks to new online payment tools and delivery mechanisms which enable small businesses to explore recurring revenue models. Whether it’s a monthly delivery service, access to exclusive content, or regular product refills, subscription-based offerings can provide predictable income and foster customer loyalty.

WELLNESS AND MENTAL HEALTH AWARENESS

As more people focus on their mental and physical well-being, businesses prioritising this will thrive. This isn’t just a nice thing to do. It makes sound commercial sense. A happy, healthy workforce is a productive workforce. Investing in your employees’ mental and physical health could be as simple as encouraging people to walk or cycle into the office or offering subsidised gym membership or other wellness products or services. It could also mean supporting your team with flexible hours and perks.

EMBRACE CHANGE (CAREFULLY)

The key to thriving in 2025 isn’t about mindlessly chasing every emerging trend—it’s about carefully selecting the ones that align with your business objectives and integrating them into your current strategies.

Remember, the most dangerous thing you can say in business is, “I’ve always done it this way.” However, it’s also equally important not to throw the baby out with the bath water. Change for the sake of change can also be risky so it’s always important to test new strategies before rolling them out and abandoning your old ways.

By carefully adopting the strategies in this article, you’ll not only amplify what already works but also stay ahead of the curve. Refining your approach will ensure your small business remains adaptable, innovative, and positioned for long-term success in a constantly changing marketplace.

Operating Under UNCERTAINTY

JOHN W. HAYES

We are all living in uncertain times—perhaps none more so than the small and medium-sized businesses community operating in Gibraltar. Like everyone else, local business owners have had to navigate a relentless series of challenges since the start of the decade. It’s been a tough few years to be in business, from the geopolitical chaos of Brexit and the aftermath of global lockdowns due to COVID-19 to conflicts in Ukraine and the Middle East.

Gibraltar’s unique position on the global stage has arguably amplified many of these issues, with challenges at the border frequently cited by local businesses as their number one pain point.

While resolving post-Brexit crossborder issues is beyond the scope of this correspondent, there are practical steps business owners can take to mitigate and manage the challenges of this uncertainty.

FOCUS ON THE THINGS YOU CAN CONTROL

It’s natural to feel overwhelmed by situations beyond your control. However, fixating too much on the past or making rigid plans for an uncertain future can be counterproductive. Instead, focus on the aspects of your business that you can directly influence. Start by evaluating your internal operations and financial health. Review your cash flow, trim unnecessary expenses, and ensure your pricing strategies align with current market conditions. This focus on controllable aspects will empower you and your business.

Once you have stabilised your operations, strengthen your relationships with the customers within your reach. Prioritising customer service and personalised communication will help foster loyalty, safeguarding your cash flow and resources.

MAINTAIN LINES OF COMMUNICATION

The last thing any business should do during uncertain times is go silent. Silence won’t attract new customers and may even prompt existing clients to turn to more vocal competitors. Some small businesses worry that being proactive on social media or through email marketing might appear desperate. They are wrong. Consistent communication demonstrates resilience and commitment, reinforcing your brand’s presence

during challenging periods. By staying visible, you remind your audience of your value and position yourself as a reliable and trustworthy choice when stability returns.

COMMUNICATE UNCERTAINTY

Burying your head in the sand won’t make problems disappear. If you face significant challenges in maintaining business relationships due to factors beyond your control, be upfront with your clients. As entrepreneurs, we’re all in the business of solving problems. This doesn’t mean you have all the answers, but sharing concerns early can create opportunities for loyal business partners and customers to collaborate on alternative solutions. This transparent communication will reassure your clients and strengthen your relationships.

Early communication ensures relationships are preserved. Even if challenges remain unresolved and cooperation isn’t immediately feasible, this approach can keep relationships intact, paving the way for future opportunities or referrals.

BUILD RELATIONSHIPS

People buy from those they like and trust. The best way to build trust is through real-world interactions. If your business operates primarily in Gibraltar, you’re fortunate. Organisations like the GFSB regularly host educational and networking events that are just a short walk from your home or office. Make the effort to attend and be seen.

For businesses on the global stage, it’s crucial to have a presence at international conferences and trade shows. This doesn’t mean you need to spend heavily on exhibiting. Often, a modest budget for client meetings, combined with effective social media outreach and phone calls before an event, can work wonders.

DIVERSIFY REVENUE STREAMS

Relying heavily on a single market, product, or client can leave your business vulnerable during uncertain times. Explore ways to diversify your revenue streams to mitigate risk. This might involve expanding into new markets, offering complementary products or services, or forming partnerships with other businesses to create joint offerings. Diversification not only provides additional income sources but also strengthens your resilience against unforeseen challenges.

INVEST IN EMPLOYEE MORALE AND TRAINING

Your employees are the backbone of your business, particularly during difficult times. Ensuring they feel valued and supported can boost both morale and productivity. Maintain open lines of communication with your team, provide training opportunities to enhance their skills, and consider flexible working arrangements where feasible. A motivated and well-prepared team is better equipped to adapt to changes and contribute innovative solutions.

It’s important to remember that your employees may have invaluable ideas that could help your business develop new strategies during periods of uncertainty. Creating opportunities for them to share these ideas and rewarding those that prove successful is always a wise approach. Keep in mind, there’s no such thing as a bad idea – although some will inevitably be better than others. If you’re unsure about an idea, investing a small amount of resources to test it before fully rolling it out can help you determine what works best for your business.

LEVERAGE TECHNOLOGY AND DIGITAL TOOLS

Uncertain times often demand creative solutions, and technology can be a powerful ally. Invest in tools that improve efficiency, such as project management software, customer relationship management (CRM) systems, or automation for repetitive tasks. Strengthen your digital presence by optimising your website, refining your social media strategy, and exploring e-commerce options where relevant. Leveraging technology helps keep your business agile and competitive in a rapidly changing landscape.

KNOW WHEN TO CUT YOUR LOSSES

Sometimes, the best course of action is to let go of initiatives, products, or markets that are no longer viable. While it’s difficult to abandon projects that have consumed time and resources, clinging to unprofitable ventures can further strain your business. Regularly assess your operations, identify underperforming areas, and take decisive action. Redirecting energy and resources towards more promising opportunities can help safeguard your business’s future.

LOOK AFTER YOURSELF AND PRIORITISE MENTAL HEALTH

Running a business during uncertain times can take a significant toll on your mental health. It’s crucial to prioritise your well-being to ensure you can lead effectively. Start by setting boundaries to maintain a healthy work-life balance. Taking regular breaks, engaging in physical activity, and spending time with family and friends can help reduce stress and improve your overall mindset.

Consider seeking support when needed, whether from a mentor, peer group, or professional counsellor. Talking about your challenges can provide perspective and guidance, making them feel more manageable. Practising mindfulness or meditation can also help you stay grounded and focused amidst the chaos. Remember, your business can’t thrive if you’re burnt out—looking after yourself is not just self-care; it’s a smart business strategy.

AN OPPORTUNITY FOR GROWTH?

The challenges of uncertainty may feel demoralising, but they also present opportunities for growth and resilience. By focusing on what you can control, maintaining open communication, networking, diversifying revenue streams, investing in your employees, leveraging technology, and knowing when to cut your losses, your business can not only survive but thrive in uncertain times.

REMEMBER:

Resilience isn’t about avoiding challenges— it’s about adapting and emerging stronger on the other side.

Parasol_printing_ Abril 2021.pdf 1 20/04/2021 11:05

Neurodiversity and Inclusion in the Workplace

After teaching in schools for 18 years I decided to take the plunge and embark on a self-employed life. Driven by my passion for teaching children with special educational needs I set out to discover alternative ways to make education accessible to all. My vision was to have the individual in mind, with their own strengths and challenges, and with that came the birth of ‘edYOUcation Clare Francis’; bringing the YOU into learning.

After contacting Dyslexia Gibraltar I started to tutor children with dyslexia. My focus was on working on their executive functioning skills; developing a holistic approach to learning incorporating study skills, memory techniques and improving focus. I spent some time teaching my students how our brains are wired for growth and that how we think and what we say to ourselves will have an impact on our learning, this improved their metacognition and helped them grow in confidence.

As my business grew I had more and more neurodivergent students enrol, and the more I experienced my students’ challenges and learnt about their strengths the more I saw the need to advocate for inclusion in both education, and the workplace. I saw the strengths neurodivergent individuals demonstrated and the value in having a neurodiverse workforce.

CLARE FRANCIS

SO WHAT EXACTLY DOES NEURODIVERSITY MEAN AND HOW CAN WE MAKE SURE WE ARE INCLUSIVE?

Neurodiversity refers to the natural differences in human brains and how they work. It includes everyone, whether neurodivergent or neurotypical. Like biodiversity, but with human brains!

When we think of inclusion it is easy to fall into the assumption that this simply means allowing an individual to take part, rather than making adjustments, which is what true inclusion requires. When employing an individual who uses a wheelchair, physical accessibility would be considered. Likewise, when employing an individual who is neurodivergent, accessibility to the job requirements need to be thought of. That is, reasonable adjustments should be put in place.

SO WHAT TYPE

OF ADJUSTMENTS

ARE WE TALKING ABOUT? AND WHAT IS CONSIDERED TO BE ‘REASONABLE’?

When it comes to adjustments the list is extensive and a workplace needs assessment would need to be done to establish which adjustments would be required. Having said this, there are certain adjustments that can be made standard to ensure inclusion is of high value to the business. From staff training to support an inclusive culture at work, to the correct font being used to be dyslexia friendly, to using pastel coloured paper and providing alternative interview processes and environments in which to work in, there are many things which can be made policy to support neurodivergent individuals which will not hinder neurotypical employees. Having an inclusive policy which ensures such measures are always in place means the need for individual workplace needs assessments will be reduced.

It is important to note the word ‘reasonable’ when considering making reasonable adjustments. A workplace needs assessor will not just evaluate the individual’s needs. They will always consider the suitability of the job role, the size of the cost and how this fits with the size of the company. They will consider the impact of the adjustments to the business, employer and colleagues. When requesting a workplace needs assessment to be done you will find that most recommended adjustments are cost effective, easy to implement and benefit all involved.

SO WHY BOTHER WITH IT ALL?

The increase of neurodivergent individuals is often talked about. Is it due to faster and more accurate diagnosis? Is it to do with our food? Is it a result of modern technology use and change of lifestyle? In my opinion, the answer to these questions is: who cares?

Could it be that, as with biodiversity, neurodiversity is needed? That our brains are evolving? Adapting?

With ‘Dyslexic Thinking’ now being a skill in LinkedIn, and companies such as Microsoft, Google Cloud and Ford Motor Company actively seeking neurodivergent talent via their recruitment process, more employers are beginning to focus on the benefits and strengths of a neurodiverse workforce.

Problem solving, innovation, outside the box thinking, attention to detail, being able to work under pressure and creativity are but a few of the skills associated with individuals with dyslexia, ADHD and ASD for example.

With the rapidly growing use of A.I etc it is not surprising that measures of intelligence and sought after employability skills are changing. To quote Richard Branson, a proud dyslexic:

“In this new world, thinking differently is your biggest asset.”

(Intelligence 5.0 report, Made By Dyslexia 2024).

With local businesses seeking advice on how to become more inclusive and the ministry of Equality’s SNDO team ensuring their 40 Supported Needs and Disability Coordinators received training on Neurodiversity and Inclusion in the Workplace, I’m excited to see neurodiverse workforces positively impacting our community.

Why Mentorship Matters

DAVID REVAGLIATTE

Finding someone who listens, understands, and guides you can make all the difference. For women in Gibraltar, the Women’s Mentorship Programme offers just that – honest conversations and valuable support from people with lived experience who understand. Now in its sixth cycle, the programme pairs women with mentors to help them navigate work, life, and everything in between. Ok, full disclosure: as a recently appointed mentor, that last sentence somewhat triggers the old imposter syndrome and self-doubt, but I am honoured to be part of this scheme and look forward to doing my very best in the months ahead.

Launched in 2018 as part of the Ministry of Equality’s gender equality strategy, the programme tackles the underrepresentation of women in leadership while fostering personal growth. Marlene Dalli, Policy Development Officer at the Ministry of Equality, explains, “This programme is about creating opportunities that reflect the talent in our community. When women are better represented, businesses benefit, and so does the wider community.” Since its inception, more than 300 women have participated, and the programme continues to evolve with longer mentorship periods and group learning sessions that mentees have described as invaluable.

REAL PEOPLE, REAL STORIES

Mentorship isn’t about formal meetings or tick-box exercises – it’s about real people supporting each other. Pete Yeoman, a mentor since the programme began, puts it simply: “I’ve been fortunate to learn from many people throughout my career. Mentoring is my way of giving back.” Pete emphasises that every mentee brings their own journey, challenges, and goals, and the trust they place in him is something he values deeply. “It’s powerful when someone opens up about their goals and fears. And it’s not a one-way street – I’ve learned just as much from them,” he says.

Pete recalls working with a mentee recently promoted to a managerial position. Although thrilled with her new role, she dreaded networking events. “She told me how overwhelming it felt to walk into a room full of people,” Pete shares. “But hearing her later describe how she introduced herself to a group, shared her thoughts, and came away feeling confident – that was a real breakthrough moment. It’s amazing to witness that growth.”

For small business owner and GFSB Board

Member Michaela Rees, the mentorship programme was a chance to reflect on her leadership style. Whilst she was already an experienced businessperson, being a mentee helped her with a specific challenge. “Running a start-up means wearing many hats. I was trying to be supportive but ended up micromanaging,” she admits. Her mentor helped her realise that stepping back could empower her team. “Letting go wasn’t easy, but it’s improved how we work. My team is more confident, and I’m less overwhelmed.”

BUILDING CONFIDENCE

For many mentees, mentorship provides a confidence boost. Caroline Lane joined to gain a fresh perspective on her career goals. “I often felt out of place in professional settings. Talking with my mentor helped me understand those feelings and work through them,” she says. That shift has made a lasting difference in how she approaches meetings and professional challenges.

Caroline also found the programme’s workshops transformative. “The confidence-building session was a game-changer. It wasn’t just theory – we left with practical tools that I still use today,” she recalls. These workshops provide mentees with skills they can apply immediately, both in their careers and personal lives.

These stories reflect what mentorship is really about: real people supporting each other through everyday challenges and helping each other see things from a new perspective.

MATCH MAKING

A successful mentorship begins with the right match. Both mentors and mentees fill out an application detailing their goals and expertise, which helps the Ministry understand what each participant is looking for. “We spend a lot of time finding the best possible match,” Marlene explains. Sometimes, a follow-up chat helps the team refine pairings. “It’s about understanding what someone really needs and finding the best person to support them,” explains Marlene.

Michaela admits the application form initially felt daunting but encourages others to give it a go. “Be honest and share as much as you can. The more they understand about you, the better your match will be,” she advises. Once paired, mentors and mentees decide together how often to meet. “It’s flexible, which makes it easy to fit into your life,” Michaela adds.

Confidentiality is key. In a close-knit community like Gibraltar, privacy helps participants speak freely. “Knowing my conversations wouldn’t go beyond my mentor gave me the space to be completely honest,” Michaela says. That trust is the foundation for meaningful, supportive relationships.

WHY IT MATTERS

Mentorship is about real people supporting each other through honest conversations and shared experiences. “Success looks different for everyone,” says Marlene. “Some mentees change careers, some earn promotions, and others discover a new level of confidence. But what unites them is having someone who listens and helps them navigate their journey.” For Pete, mentoring is as rewarding for him as it is for his mentees. “Their perspectives challenge my thinking and make me reflect on my assumptions. Watching someone realise their potential is incredibly fulfilling.”

Michaela’s experience highlights the lasting ripple effect: “It’s changed how I lead and how my team operates. That’s not just good for me - it benefits everyone I work with.” Caroline echoes this sentiment: “It’s about believing in yourself, learning from others, and taking that next step with support behind you.” Marlene adds, “When people feel supported, they’re more likely to step up as leaders and contribute positively to our community. This isn’t just about individuals—it’s about creating a more inclusive and resilient society.”

As a first-time mentor myself, I’m excited to experience this journey first-hand. Listening to these stories has been inspiring, and I look forward to the honest conversations, challenges, and moments of growth that lie ahead for my mentee, and me.

Keep it Real: True Cloud Software

ROBIN FITZPATRICK

Is your current finance software keeping up with your business? If not, it may be time to consider your options. The sheer volume of choices can be overwhelming, making it difficult to pinpoint what’s best for your team and your business—not just for today, but for the long run.

The key is to cut through the noise and focus on solutions that offer long-term flexibility, security, and efficiency. For businesses ready to modernise their finance operations, true cloud software stands out as the only option that delivers on all fronts.

WHAT IS TRUE CLOUD SOFTWARE?

In a nutshell, cloud technology refers to the use of remote servers to store and manage data. This data can be accessed from any internet-connected device, making it convenient and flexible. Cloud technology is often used in conjunction with other services, such as email and file sharing. This allows users to access their data from anywhere in the world, at any time.

A TRUE CLOUD SOLUTION:

‹ Enables remote access anytime, anywhere, on any device

‹ Provides built-in software maintenance, security updates, and data backups

‹ Deploys quickly with minimal IT infrastructure requirements

However, not all cloud solutions are created equal. Many finance platforms claim to offer cloud functionality but are actually hosted or adapted versions of older software—what we call “fake cloud.”

HOW TO SPOT A FAKE

Fake cloud software, also known as hosted cloud solutions, is an on-premise system that has been modified to work online. This creates hidden costs and inefficiencies that can hold your business back. Here’s how to recognise a fake cloud system:

‹ Your data is stored in a private cloud, requiring separate hosting fees

‹ You still need to manage software updates, security, and infrastructure

‹ Integration with other cloud-based applications is difficult or impossible

‹ Costs are higher because infrastructure expenses aren’t shared across users

The difference between true cloud and fake cloud isn’t just technical—it impacts how well your business can adapt, collaborate, and grow. A true cloud system eliminates barriers, offering seamless integration and ease of use.

WHY TRUE CLOUD MATTERS FOR BUSINESSES

By 2025, Gartner predicts that cloud-based financial management applications will be the industry standard. Businesses that lag behind risk losing a competitive edge.

Here’s what true cloud adoption enables:

Flexible working: Businesses with cloud systems can hire talent from anywhere, unlike those restricted by local hiring due to on-premise setups. Hybrid and remote work models are the future—true cloud makes them possible.

Increased efficiency: Integrated cloud systems reduce admin time, eliminate duplication, and provide real-time insights. This means less manual work and more time spent on strategic growth.

Cost savings: While moving to cloud software requires an initial investment, it reduces long-term costs by removing the need for expensive hardware, maintenance, and IT support.

IS NOW THE RIGHT TIME TO MOVE?

You might think switching systems is something you can delay—after all, your business has managed so far. But sticking with an outdated legacy system could cost more than you realise.

Hidden inefficiencies: On-premise software slows operations, makes remote work harder, and increases IT overheads.

Missed opportunities: While competitors move ahead with seamless, automated systems, businesses tied to outdated technology risk falling behind.

Security risks: Older systems are more vulnerable to cyber threats. True cloud software offers built-in, up-to-date security that meets modern compliance standards.

Robin Fitzpatrick, Partner at 4gl Concepts Ltd, shares why they’ve embraced true cloud accounting:

“Being fully web-based makes iPlicit a great alternative to remote access systems and gives us a lot more flexibility in what we’re able to provide.”

At 4gl Concepts Ltd, specialists in finance solutions for businesses in Gibraltar and beyond, the addition of iPlicit to their portfolio means they can now offer clients a genuine cloud accounting solution—one that is future-proof, efficient, and adaptable.

The way businesses manage finance is changing, and true cloud software is leading the way. If you’re

still using a system that holds you back, now is the time to explore smarter, more scalable options.

Whether you’re looking for greater flexibility, better security, or cost efficiencies, the right cloud solution can transform the way you work.

The future is here— is your business ready?

4gl Concepts Ltd

With iPlicit and Sage we can now offer 3 best-inclass Cloud and On-Premise Accounting Solutions. Providing greater flexibility and enhanced levels of reporting, integrating seamlessly with other cloud applications With feature rich functionality to help you to automate time-consuming processes, modernise your finance operations and aid business growth

The Future looks bright

DAVID REVAGLIATTE

The future of business looks promising. I recently visited Bayside School to record a special episode of the Gibraltar Business Podcast to spotlight our young entrepreneurs and learn more about Young Enterprise Gibraltar. The visit offered the chance to meet some of the teams taking part in this year’s programme and hear about their business ideas firsthand. It was clear that the students had put a lot of thought into their concepts, working hard to turn them into viable ventures. From tackling environmental issues to developing products that respond to community needs, the range of projects was impressive.

Programmes like Young Enterprise (YE) Gibraltar play an important role in encouraging young people to explore business and entrepreneurial pathways. Its Company Programme gives students the chance to create and run their own companies, helping them develop practical skills and gain valuable real-world experience. Here are some of the teams participating in this year’s cyclethey appear in alphabetical order.

BALANCED BEING

Balanced Being is dedicated to promoting healthier lifestyles for children aged 5-8 through a series of engaging books. Our stories focus on three key areas: healthy eating, reducing screen time, and encouraging movement. With 95% of parents in our research seeking change, we partnered with local dietitians to ensure accuracy and relevance. Beyond publishing, we aim to expand awareness through workshops, Zumba sessions, and a strong social media presence.

COLLECTIFY

Collectify blends enjoyment with education through collectible cards featuring Gibraltar’s culture, landmarks, and influential figures. Each card includes a QR code leading to more information, fostering cultural appreciation across generations. Our eco-friendly cards use recycled materials, and we are working on expanding partnerships with local companies to reach more customers.

Track our progress: Instagram, Facebook & TikTok: @collectify.ye Website: [Scan the QR code for access]

Celine Cruz, Jessie Chipol Nuñez, Annita Radhakishen, Jaylen Davies, Kayleigh Guy, Aditya Dhanwani, Thea Cawthorn, Daniel Olivero, Erin Rodriguez, Jerome Chellaram

Follow us: Instagram & Facebook: @balancedbeing

James Vinet, Isabelle Ramos, Sophie Lines, Finley Cant, Stan Bielanowicz, Arianne Mena, Adam Burns, Ella Martin Vassallo, Carlos Carmona Jimenez

ENVIROMEMO

At Enviromemo, we believe small actions make a big difference. That’s why we created ecofriendly stickers to remind people to switch off lights, helping reduce energy waste. Made from compostable and recyclable materials, our stickers promote sustainability while lowering electricity bills. We are committed to expanding our range

Follow our journey: Instagram & Facebook: @enviromemo.ye

Danille Gafan, Rhianna Mor, Sarah Cavilla Latin, Bryley Mor, Alice Leroy

MEMBER’S COMMENT

“I credit my own business journey to the Young Enterprise programme. Having been involved from its early days at Bayside to mentoring teams for the past five years, I’m always amazed by the ingenuity on display. Seeing young minds formulate ideas and bring them to market is incredible, and I look forward to supporting this invaluable programme for many more years. ”

James Victor Co-founder & Director. Kenshō Agency

SAVING SOLUTIONS

Saving Solutions aims to offer Gibraltar’s first prominent student ID and discount card, providing 5-15% discounts at various local businesses for just £5. We believe there is strong potential for success, with local students eager for accessible discounts. We plan to expand our list of partner businesses and begin distributing cards in the coming months.

SENSORY SNUGGLE

Sensory Snuggle was created to help people cope with stress through a calming sensory fidget blanket. Featuring six textured patches inspired by Gibraltar’s landmarks, the blanket engages multiple senses and provides comfort to a wide range of users, including those with dementia and individuals within the neurodiverse community. Our goal is to offer a simple, soothing tool that appeals to all ages—sparking memories for older generations and helping younger people connect with local culture.

Stay connected: Instagram: @savingsolutions.ye Website: www.savingsolutions.gi

Email: info@savingsolutions.gi

Art Wicks, Mark Imossi, Enrique Navarro Bermejo, Evan Mesilio-Fava, Dani Rodriguez, David Hasic, Quinn Miller, Jasper Pratt

Follow our journey: Instagram & Facebook: @sensorysnuggle.ye Email: sensorysnuggle@gmail.com

Adele Caetano, Ella Bocarisa, Ella Byrne, Leila Debono, Sofia Afzan, Gabriella Abudarham Kerman, Kelsey Muscat, Nevanna Porter

Thrive Magazine invited all teams to send in their profiles - the ones featured are the ones we received.

Equality beyond the Boardroom

DAVID REVAGLIATTE

As a community, Gibraltar thrives on connection. Beyond the boardroom, business is done in our cafes and clubs and networks like the GFSB. The Women in Enterprise Breakfast Club is helping to strengthen those ties and provide a space to tackle and discuss themes around workplace equality. These events offer a space where people can be candid, share practical advice, and, most importantly, feel heard.

SAFE SPACES

When I attended the January session at Isolas LLP, the room quickly filled with diverse attendees - from small business owners to employees of larger organisations. Each brought their own unique perspectives and personal experiences - after a much-needed coffee (not sure what’s up with my sleep lately!) we were seated to start. Michaela Rees, who facilitates the sessions, sets a welcoming tone and encourages everyone to speak freely. As one attendee put it, “Michaela creates a safe environment. You feel you can really talk.”

That morning’s topic was managing parenthood and maternity leave—a subject that connected deeply with many in the room. Stories ranged from the financial strain of maternity leave to the balancing act between work and family responsibilities. While some challenges seemed universal, solutions varied. One business owner shared how flexible working hours had transformed productivity, while another highlighted the benefits of formal mentorship in easing return-to-work transitions.

STRUCTURED DISCUSSION

Attendees appreciate the structure: a brief introduction, focused discussion and ample time to network. According to feedback from recent events, 86% felt the flow between conversation and networking was just right. Yet, there’s a shared desire for an agenda ahead of time—a request the GFSB is now addressing.

These breakfast meetings aren’t just talk. Discussions often spark actionable ideas. Take the suggestion to implement 10-minute morning meditation sessions to boost employee wellbeing—a concept that, while simple, has the potential to reduce stress-related absences. Other topics raised include the importance of creating supportive HR systems where employees feel comfortable sharing their concerns.

So far, WIE sessions have tackled wide-ranging issues, from leadership skills to post-pandemic workplace changes. There’s recognition that while remote work and flexible hours have become more common, balancing these with productivity remains a challenge. One participant noted, “It’s about finding what works for your team—not every solution fits every business.”

PEER LEARNINGS

The value of peer learning is clear. By sharing experiences, participants gain practical insights that might otherwise take years to learn. It’s this blend of openness and pragmatism that makes WIE meetings stand out. As another attendee remarked, “It’s refreshing to be in a room where people are honest about what’s hard and share what’s worked for them.”

Looking ahead, the GFSB plans to expand discussion topics to include menopause in the workplace, neurodiversity, and broader leadership challenges. There’s also a push to make sessions more accessible, with suggestions like later start times and clearer communication about upcoming events.

As a community, Gibraltar thrives on connection - beyond the boardroom, business is done in our cafes and clubs and networks like the GFSB. The Women in Enterprise Breakfast Club is helping to strengthen those ties. These events offer a space where people can be candid, share practical advice, and, most importantly, feel heard. Judging by the high attendance and positive feedback, these conversations are not just valuable but essential.

For those seeking honest conversations and practical solutions, setting the alarm a little earlier is worth it.

THRIVE CATALOG

Welcome to our curated collection of goodies selected by our editorial team each quarter. Everything featured is available right here, right now at prices that are better than or compete with the internet.

Want to get a product featured in our next edition? Join the GFSB and get access to free advertising and a host of other member benefits.

1. TIMELESS + SOPHISTICATED

Understated and simple in design, the Marley Derby is an elegant formal shoe from Base London. A slimline sole maintains the sophisticated look of this men’s shoe, which will be perfect for smart occasions.

@marblearc

FROM: £74.95

3. SMOOTH TECH

Everything is smoother with the powerful ASUS Vivobook 14, the feature-packed laptop with user-friendly features including a 180° lay-flat hinge, a physical webcam shield and dedicated function keys to turn your mic on or off.

Netgear.gi

FROM: £699.00

2. BRAIN BOOSTER

Fancy a pick-me-up? Try M&S’s YAY! Mushrooms Vanilla Latte with lion’s mane mushroom powder, which is ready to go in a convenient can – no espresso machine required.

Marks & Spencer

FROM: Check in store

4. DESKTOP BATTLEGROUND

Everything is smoother with the powerful ASUS Vivobook 14, the feature-packed laptop with user-friendly features including a 180° lay-flat hinge, a physical webcam shield and dedicated function keys to turn your mic on or off.

Emporium Home

FROM: See in store

5. COOL RUNNINGS

Gain in stability and fully enjoy your running sessions thanks to the On Running Cloudflyer 5 shoe for women. It is ideal for athletes of all levels looking for a pair capable of effectively cushioning shocks during daily outings.

In Motion

FROM: Check in store

7. TAKE FIVE

Elevate your office space with the Marshall 2-Seater Sofa in Vintage Brown, a perfect blend of style and comfort. Built on a solid wood frame, it offers both durability and timeless appeal.

Denville Designs

FROM: £445.00

9. LOCAL ART

This local illustrator has made waves internationally. This is your chance to own a limited edition print. Available in A3 (Open Edition), (Edition of 25), (Edition of 10) including a border for easy framing Supplied with a signed, stamped & numbered Certificate of Authenticity for provenance.

Jesse Stone stonecollages.com

FROM: £55

6. TREAT THE TEAM

Binky’s Kitchen’s creative recipes have made them one of Gibraltar’s most-loved bakers. They were quick to bring the globally trending ‘Dubai chocolate’ to the rock. Get them before they go.

Binky’s Kitchen

FROM: Check in Store

8. READING LIST

Celebrate 25 remarkable women in the latest edition of the Ladies That Rock The Rock book by Ayelet Mamo Shay.

If you’re looking for a pocket-sized pep talk, Christina Giuffre’s ‘Dear Friend’ book delivers that and more.

FROM: BookGEM

10. TRY THIS OUT

The Gibraltar 7s international rugby tournament returns in June. Why not go all out and grab your own Corporate Box or Terrace for the Gibraltar 7s? Make a weekend of it for your staff and clients, be as flexible as you like, tell us how you want your box furnished and enjoy your own private bar with or without steward service.

gibraltar7s.gi

FROM: See website

More than a card, built for business.

Manage your business costs with real-time transactions and complete control.