Tenon is an insurance and government repairs company unlike any other, providing access to practical and innovative solutions that go beyond industry standards.
Seamless, scalable service solutions tailored to meet the unique needs of any organisation. Tenon’s work is underpinned by a simple and innovative philosophythat the best responses are streamlined and unified. With fuss-free repairs, our clients can keep their focus where it counts, enjoying total confidence and ease.
With deep expertise in insurance and property repairs, Tenon brings a full-service approach to insurance solutions. We cover a range of solutions including:
- Insurance repairs and claims management
- Emergency make-safes
- Escape of liquid response
- Claims mitigation solutions
- Restoration catastrophe response services
We work across NDIS, Class 2 buildings, strata portfolios, as well as commercial and residential properties, ensuring dedicated support in every sector we serve.
Operating throughout NSW, QLD, ACT, and VIC, Tenon is committed to making complex insurance processes smoother and more efficient for providers and large-scale portfolios alike.
It all started with a problem.
A complex insurance claim that should've been simple.
After having a personal insurance experience that was a long and frustrating process, we experienced firsthand how overcomplicated the system could be. Delays, unclear communication and endless red tape turned a straightforward claim into a challenge.
We knew there had to be a better way.
Tailored. Streamlined. Assured.
We built Tenon to be the solution—cutting through the complexity and delivering a claims experience that’s seamless, transparent, and client-focused from start to finish. Born from necessity and leveraging years of experience in construction, we saw a clear gap for a simplified, straightforward approach.
01 We receive the job
02 We carry out the work.
03 We get the job done.
Tenon wasn’t founded to join the market; it emerged to revolutionise it.
With a team that understands the intricacies of managing insurance P&L, compliance, governance, and customer experience, we bring insights that streamline processes and align with industry demands. As your needs evolve, so do our solutions, tailored to meet the complexities of insurance and repair with precision. Our dedicated team is committed to excellence, setting new benchmarks in service delivery and client satisfaction.
When a job comes through our online portal, we open a direct line of communication with our clients ensuring they’re informed at every step. No guesswork—just clear updates and transparency from start to finish.
We take pride in delivering repairs on time, with a commitment to clear, open communication at every stage. Our work is held to the highest standards, ensuring that each project meets our client's needs with precision and care
A job isn’t complete until our clients are satisfied. We provide all the required reports and keep clients informed through regular updates on our online portal, ensuring full transparency and support every step of the way.
How we’re revolutionising the industry.
We’re redefining the insurance process, making it as straightforward and hassle-free as it should be.
Multifaceted company
We provide a multifaceted approach to our repair solutions, ensuring that any and all of our client's needs can be met with a simple and streamlined set of services.
Tailored operating systems
At Tenon, we understand that not every client is the same. We tailor our operating system around our clients' workflow procedures, ensuring effortless ease.
4-hour emergency responses
Tenon is committed to a 4-hour response time to emergency repair callouts, eliminating safety risks alongside the financial and emotional burden that damages can cause.
Advanced job tracking
Our online portal gives clients complete visibility into every stage of the job, ensuring transparency and accountability from start to finish. It’s the way the industry should work—no shortcuts, no compromises.
Open communication
Our team knows the value of a real conversation, building trust and showing empathy in every call. Backed by our commitment to Open Source Data, we provide clients with real-time updates and full transparency throughout every stage of the claim or repair. With our people and tech working hand-in-hand, we ensure nobody’s left in the dark.
Scaled excellence
Our attention to detail sets Tenon apart. We bring the same level of care and precision to every project, whether it’s big or small, ensuring our clients receive exceptional quality every time.
Mission
To serve with purpose, placing excellence at the core of everything we do. We deliver quality and reliability that restores properties and uplift lives and we’re here to make a lasting difference.
Vision
To be the preferred partner of choice in insurance repairs, recognised for our transparency, reliability, and uncompromising commitment to client satisfaction.
Values
Integrity, always
Integrity means staying true to our word and the work we deliver. It’s how we earn trust and build partnerships that last.
Commitment without compromise
Commitment means going the extra mile. We bring focus, dedication, and precision to everything we do.
Total transparency
We built Tenon on transparency because we know what it means to be informed, involved, and valued. Staying informed builds confidence and that’s what we
Community first
We know that insurance exists to help communities support each other in times of need. At Tenon, that’s exactly how we operate with our team, partners and customers. We strive to make a positive impact, working alongside local organisations and giving back through charity and sponsorships that strengthen the communities we serve.
Focused on what matters
Our strategic goals are all about raising the bar in transparency, sustainability, and efficiency –delivering unmatched value to our clients.
Streamlining processes
Our online portal gives clients complete visibility into every stage of the job, ensuring transparency and accountability from start to finish. It’s the way the industry should work— no shortcuts, no compromises.
Harnessing technology
Through cutting-edge tools and platforms, we enhance communication, tracking, and service quality bringing greater transparency and efficiency to the repair process.
Expanding our reach to serve you better
Since our inception in 2020, we’ve expanded into four states to be closer to you. This growth reinforces our commitment to accessibility, responsiveness, and meeting your needs wherever you are.
Transparent partnerships
We believe in open, honest dialogue to understand your unique needs and provide tailored solutions that work for you. Our approach includes sharing real-time data via our portal, giving clients full visibility into the entire job life cycle.
Sustainable practices
We’re adopting eco-friendly methods to reduce waste, conserve resources, and minimise our carbon footprint. With steps like introducing a green fleet and carbon offsets, we’re working toward net zero by 2030.
Leadership
Our leadership team brings diverse expertise and a shared commitment to excellence. With a focus on strategic growth, operational innovation, and client-driven results, they guide Tenon forward with a vision built on value and long-term success.
Leadership
Zaya Jawaro
Managing Director
With a strong foundation in the construction sector, Zaya combines adaptability with hands-on leadership, prioritising safety and quality in every project. Known for his proactive approach and skill in managing complex job sites, he leads with both technical knowledge and exceptional interpersonal abilities. Zaya’s adaptability and strong leadership drive his team to consistently deliver.
Andrew Johnson Chief Operating Officer
Andy is an operations expert with over 20 years in Financial Services including Fintech, Insurance, and Risk Management. He has a proven ability to optimise processes, streamline costs, and integrate new technologies. His global experience and forward-thinking approach have driven growth and efficiency in both large organisations and dynamic scale-ups, always with a focus on strong governance and effective risk management.
Brad Smith Chief Operating Officer
Brad Smith brings 25 years of hands-on leadership in insurance and claims administration, with a focus on delivering exceptional client outcomes. Previously, as COO at Gallagher Bassett, he spearheaded innovations in claims and risk management, setting industry benchmarks in customer service and efficiency. At Allianz Partners, Brad led a national sales team across travel insurance, health, emergency assistance and home assistance , championing digital solutions and strong client relationships. His mix of strategic insight and practical experience makes him a valuable asset in driving growth and operational excellence.
Company Organisation Chart
Michael Nguyen Procurement Manager
Bhavin Parmar Operations Manager
Karen Hawzy Client Manager
Manny Gianaros HSEQ Manager
Finance Manager
Site Supervisor
Sandra Jawaro
Sarah Hoppe Asst. Finance Manager
Giselle Tannoury Senior Client Service Manager
Elias Sarkis Senior
Fadi Teudor Senior Project Manager
James Choucair IT Coordinator
We know that the claims experience is central to your brand. That’s why we’ve built technology-driven processes that allow us to operate as an extension of your team, aligning closely with your service standards and process principles. Our team is available 24/7 ready to take action on claims anytime, through our Australian-based teams, supported by cutting-edge digital and automated technology meeting ISO27001 Information Security Standards. With dedicated claims and trade teams working directly with you, Tenon ensures seamless, responsive support for every customer, day or night.
Insurance Offerings
Make Safes
We provide rapid response solutions to secure damaged or unsafe properties. With 24/7 availability, we deliver immediate repairs to prevent further damage, mitigate loss, and ensure safety for all involved. This approach protects both people and assets during emergency situations.
Strata Repairs
We cater to strata-titled properties, handling repairs for multi-occupant residential and commercial buildings. We work seamlessly with strata managers to ensure repairs are completed on time and meet all compliance standards, delivering smooth and reliable service.
Express Claims
(30-day claim life, under $10,000)
Designed for small claims under $10,000, our Express Claims guarantees fast-tracked processing with resolution in just 30 days. This efficient approach minimises disruption for our clients through a simplified process that accelerates approvals and payments.
General Works
(up to $250,000)
For mid-sized projects up to $250,000, our General Works service offers comprehensive repair and refurbishment solutions. We have the expertise to manage a range of property damage scenarios, from natural disasters to accidental damage, efficiently coordinating work to meet project timelines and budgets.
Major & Complex Loss
(over $250,000)
Our Major & Complex Loss service is tailored for large-scale and high-complexity claims. A dedicated team of specialists handles major loss events with precision, ensuring each project adheres to intricate insurance requirements and delivers high-value outcomes for our clients.
Vulnerable Claims
For claims involving vulnerable individuals or sensitive circumstances, we offer a specialised Vulnerable Claims service. Our dedicated Vulnerable Customer Specialist team is specially trained to meet regulatory standards, ensuring empathetic, professional support with tailored solutions and clear communication to guide clients through challenging times with care and ease.
Niche Claims
Designed for unique or specialised claims that fall outside standard processes, we provide custom solutions for non-standard insurance situations, from rare assets to uncommon damages.
Prestige Claims
(high-value assets)
We cater to high-net-worth clients with valuable assets, providing personalised and discreet claims management. Our approach ensures efficient, high-quality outcomes, handling high-value, complex claims with precision and care.
Insurance Offerings
First Notice of Loss (FNOL) Capabilities
With 24/7 claim intake, we ensure immediate response to incidents. Our streamlined process captures all essential details from the first contact, allowing us to prioritise and act quickly on urgent cases, providing you with a swift, early, and accurate assessment of the reserve needed for your claim.
Escape of Liquid
In response to water damage caused by leaks and burst pipes, our Escape of Liquid service provides fast mitigation to prevent further issues such as mould and structural damage. Our team uses industry-leading leak detection and remediation techniques to minimise losses and protect property integrity.
Restoration
Our Restoration services restore properties to their pre-loss condition following fire, water or storm damage. Using advanced techniques and technology, we efficiently restore properties, reducing claim costs and ensuring high-quality results for our clients.
Expert Reporting
We offer detailed, accurate reporting to support well-informed decision-making. Our comprehensive assessments by industry experts provide reliable documentation for claims resolution and repair planning, meeting all future code requirements.
Virtual Assessments
For added convenience, remote inspections use advanced technology to enable quick and efficient evaluations, expediting the claims process—ideal for minor claims or properties in remote locations.
Heritage Claims
Our Heritage Claims service provides careful restoration for properties with historical significance. Using techniques that preserve architectural integrity, we meet heritage standards while protecting property value.
Assessment & Reporting
We provide comprehensive damage evaluations by industry specialists, using the latest technology to produce detailed reports that support accurate claim settlements and effective repair planning.
Loss Adjusting
Our independent, expert assessments ensure fair claim settlements by balancing the needs of both insurers and insured parties. With extensive experience in handling complex and high-value claims, we aim to deliver optimal outcomes.
Specialised Capability
As a licensed Class 2 Building Practitioner and NDIS service provider, we’re equipped to support insurers with reliable restoration, targeted repairs, and effective claim mitigation. Our focus is on meeting industry standards for safety and compliance at every stage.
Specialised Capability
Class 2 Buildings
With deep knowledge across Class 2 buildings, including residential apartments and multi-unit dwellings, we ensure seamless management and maintenance that meets all codes and regulations. Our focus is on safety, functionality, and quality for both residents and property managers. Our approach covers:
Regulatory Compliance
Strict adherence to building standards for guaranteed safety.
Quality Assurance
Rigorous controls for top-tier workmanship and materials.
Project Management
End-to-end coordination to keep projects on time and within budget.
NDIS
As an NDIS-approved builder, we bring specialised skills and compliance knowledge that enhance the insurance industry’s handling of complex claims.
With expertise in accessibility and high standards of compliance, we’re the ideal partner for insurers managing claims involving home modifications or workplace adjustments. By meeting strict regulations and tailoring work to individual needs, we help insurers achieve quality outcomes while controlling costs and minimising risk.
Specialised Modifications
Expert assessments and implementation of modifications to ensure homes are safe and accessible for individuals living with disabilities.
Supportive Services
Collaboration with stakeholders to deliver services that foster independence and improve the quality of life for NDIS participants.
Compliance and Standards
Adherence to all NDIS guidelines and regulations, ensuring that our services not only meet but exceed the expectations of clients and their families.
Our Process
Our Australian-based hotline is staffed around the clock, ensuring we’re ready to respond the moment a claim is filed. Whether FNOL comes through onshore, offshore, or digital channels, our integrated solutions enable immediate action, anytime, day or night.
Process
Our specialist assessors visit the property within 48 hours, or at the customer’s convenience, to evaluate the damage. They prepare a detailed report with a repair quote, submitted to your team within the same day.
Using advanced project management tools, our assessors can often submit the claim directly from the site, speeding up the process and helping customers return to normal sooner.
Contact
A dedicated claims manager reviews the FNOL and reaches out to the customer within two hours. For quicker outcomes, we offer digital assessments if preferred by the insurer.
We provide in-house specialist reporting across services like electrical, plumbing and roofing. This integrated approach ensures accurate assessments and efficient solutions, streamlining the process for effective property restoration.
Claim Approval
All relevant photos and reports are submitted for your approval. Once approved, we proceed promptly with repairs.
Upon claim approval, the claims manager initiates the necessary documentation, including reviewing the scope of work and signing a Product Confirmation Form and QBCC contract.
Customers are assigned a Qualified Project Manager as their main point of contact, receiving a clear repair timeline and regular updates every three days. Customers can also track real-time progress through our online tool. Updates are provided every three days or in near-real-time through system integration.
We review all claims to assess our performance, focus on what worked well and identify areas for improvement. By analysing each claim, we continue to find new ways to enhance outcomes for insurers and customers alike.
The Project Manager conducts a walk-through of the completed repairs with you, ensuring satisfaction before project sign-off.
Operational Reach
Tenon operates across metropolitan and regional areas in NSW, QLD, VIC, and ACT, with teams tailored to meet the specific regulatory and licensing requirements of each region. With plans to expand into SA and WA by Q4 2025, we’re well on our way to offering comprehensive coverage across Australia, ensuring our trusted service is available wherever it’s needed.
We are changing the insurance and repairs industry where it matters.
Accreditations
Our accreditations underscore our commitment to safety, quality, and environmental responsibility. Each certification reflects our adherence to industry-leading standards, ensuring our operations remain reliable, compliant, and forward-thinking.
ISO 27001:2022
As we work toward full alignment with information security standards, our focus remains on safeguarding sensitive data and building a foundation of confidentiality and integrity in our processes.
ISO 9001:2015
We implement strict quality management practices to meet client expectations, ensuring reliability and continuous improvement in every project.
We maintain a proactive approach to workplace health and safety, ensuring all our practices align with industry standards to create a secure and compliant work environment.
NDIS Accredited
ISO 14001:2015
Environmental responsibility is built into our operations. We strive to minimise environmental impact through sustainable practices that promote resource efficiency and waste reduction.
As an accredited NDIS builder, we provide high-quality, compliant services that meet the unique needs of individuals with disabilities, ensuring reliable and compliant outcomes on every project.
ISO 45001:2018
Our commitment to occupational health and safety is embedded in every project, with rigorous systems in place to protect our team and all involved in our operations.
Certified by Exhibit Trades Monitor, Tenon ensures every contractor meets stringent safety and compliance standards, providing clients with a fully verified, trustworthy workforce on every project.
Exhibit Trades Monitor
Associations
Tenon’s affiliations with respected industry associations keep us aligned with the highest standards in insurance, construction, and property management. These alliances strengthen our expertise and reinforce our commitment to delivering reliable, high quality service that defines best practices across the industry.
Community First
We’re proud to support the Blacktown City Bears, helping to bring people together and celebrate community spirit.
Giving back is part of who we are. Beyond the job, we’re here to support the communities we’re a part of. From health initiatives to community sports, we support the causes that strengthen our communities.
Our ESG Commitment
At Tenon, we understand the importance of embedding Environmental, Social, and Governance principles into everything we do. As an insurance-building company, we are committed to building a sustainable future, tackling both the risks and opportunities presented by environmental stewardship, social responsibility, and strong governance.
Our ESG Commitment: Environmental Responsibility
Environmental responsibility is woven into our operational DNA, guiding every decision we make to reduce our ecological footprint. We’re committed to measurable goals, impactful initiatives, and sustainable practices that make a real difference.
Current Approach
Sustainable Building Practices:
Climate Risk Mitigation:
Promoting energy-efficient, sustainable construction techniques and materials that reduce carbon emissions, minimise waste, and conserve natural resources.
Assessing and mitigating climate-related risks in projects and insurance offerings, including supporting green certifications and resilient designs.
Future Plans
Expand training programs for sustainable practices and adopt eco-certified materials across all operations.
Collaborate with insurers to create climate-adapted building guidelines and expand green certification initiatives.
Resource Management:
Minimising environmental impact through reduced water usage, renewable energy promotion, and improved waste management in offices and on-site.
Implement renewable energy systems across corporate offices and develop advanced recycling programs for operational sites.
What we’re working towards
100% Green Fleet
Transitioning all vehicles to sustainable energy powered by green energy capture from our corporate buildings.
Carbon Offset Program
Actively reducing emissions and balancing our environmental impact through certified carbon offset initiatives.
Certified B Corporation by 2030
Leading the way in sustainability and social responsibility as a B Corp-certified organisation.
Our ESG Commitment: Social Responsibility
Tenon is dedicated to promoting inclusive growth, prioritising health and safety and supporting the communities we serve.
We strive to create a workplace that values diversity, equity and inclusion where all employees have equal opportunities to thrive in an environment that upholds respect and fairness. We uphold health and safety with robust standards ensuring the well-being of our employees, clients and partners in all our projects.
Our social responsibility extends to community engagement, where we actively contribute to local initiatives, provide disaster relief and ensure that our practices support positive social outcomes.
Current Approach
Diversity & Inclusion:
Health & Safety:
Community Engagement:
Creating a diverse, equitable, and inclusive workplace where employees thrive, fostering respect, inclusion, and fairness.
Upholding robust health and safety standards for employees, clients, and partners across all projects.
Actively contributing to local projects, providing disaster relief, and supporting positive social outcomes.
Future Plans
Introduce mentorship programs and targeted hiring initiatives to further support underrepresented groups.
Invest in advanced digital tools for real-time safety monitoring and conduct frequent safety audits to enhance protocols.
Strengthen partnerships with local organisations to address region-specific challenges and launch new community initiatives.
Our ESG Commitment: Governance Excellence
At Tenon, governance is rooted in transparency, respect, and trust principles that guide our decisions
Current Approach
Transparency & Accountability:
Ethical Practices:
Stakeholder Engagement:
By upholding the highest standards, we deliver meaningful solutions, attract top talent, and create lasting value for our clients and communities.
Our approach prioritises accountability at every level, with robust systems ensuring data security, ethical practices and clear communication.
We foster a culture of responsibility where every team member understands the importance of integrity and its impact. From safeguarding sensitive information to maintaining open client and stakeholder channels, our governance framework builds confidence and fosters long-term partnerships.
Maintaining open lines of communication with stakeholders and regulators, with regular ESG performance reporting.
Operating with integrity in underwriting, risk management, and client relationships.
Future Plans
Develop a digital platform for real-time ESG reporting and client communication on governance metrics.
Expand training on ethical standards to enhance compliance consistency.
Engaging regularly with shareholders, clients, and employees to align ESG strategies with their needs.
Create structured forums and surveys for deeper stakeholder collaboration on ESG planning and implementation.
Technology
Our approach is built on technology that’s smart, seamless, and purpose-driven. Through proprietary platforms, we simplify operations, enhance safety, and deliver better outcomes by giving our clients real-time insights and unmatched control over each project phase. Designed with residential and commercial needs in mind, our tech enables us to respond faster, work smarter, and set new standards in efficiency and quality.
Technology
Custom-built technology, crafted by Tenon, designed exclusively for our Clients.
safetyplus+
SafetyPlus is our all-in-one, cloud-based platform for managing construction safety and quality assurance in real-time.
It consolidates critical safety data, allowing full visibility of field operations and ensuring high-quality standards across all projects. SafetyPlus minimises paperwork and optimises reporting by integrating all safety information such as inspections, permits, hazard assessments and compliance tracking into a single, accessible interface. This enables seamless document management, easy tracking of worker certifications and direct communication with onsite personnel, creating a proactive approach to job site safety and compliance.
homeassure
Our HomeAssure program is designed to prevent costly insurance claims and reduce premiums for both homeowners and insurance providers.
By conducting an annual comprehensive home assessment, our team identifies potential risks early including thermal issues, acoustic vulnerabilities, and air leaks, before they escalate into major problems. Special attention is given to critical areas often overlooked, such as gutters and flexi hoses, which can lead to significant damage if not maintained. This proactive approach offers peace of mind for homeowners facing rising insurance costs and supports insurers in managing claim frequency and associated expenses effectively.
serviceplus+
ServicePlus is Tenon’s internal platform for enhanced project visibility and operational control.
Acting as an integrated viewing and management tool, ServicePlus allows us to track, analyse, and manage performance metrics in real-time, providing clients and teams with the insights needed to make informed, data-driven decisions and drive operational efficiency.
Technology
Cybersecurity & information security
Protecting sensitive data is fundamental to our commitment to transparency, accountability, and compliance. We’ve built robust cybersecurity measures and stringent policies to safeguard client and customer information. Our security protocols cover every aspect of data handling, ensuring information remains secure at all stages. Backed by our ISO 27001 certification, we’ve enhanced our capabilities to meet the highest industry standards in information security, giving clients peace of mind that their data is always protected.
Open source data transparency
While others might hold back, we openly share our data with clients in real-time, supporting a true partnership approach.
Through our secure portal, you can follow the entire lifecycle of a job from start to finish, with full visibility into each stage. By linking data in real-time, we keep you informed, prepared and always in the loop.
Quality Assurance
Tenon’s Quality Assurance
Framework is the backbone of our excellence, covering every facet of our operations from initial claims to final project completion.
This approach ensures that we consistently uphold high standards in customer service, documentation, safety and training across all levels of our business. By setting clear agendas, targets, and measures, we guarantee quality in each aspect of our work ensuring client satisfaction and operational efficiency.
Building Operations
Our process begins with clear claims categorisation and triage, with assessments guided by preset criteria for urgency, damage type, and required documentation. We integrate claims management software that logs, tracks, and prioritises each claim, ensuring efficiency and adherence to industry standards. Regular team meetings and performance reviews keep all team members aligned and up-to-date.
Specialist Reporting Standards
Our team collaborates with industry experts in fields like engineering, environmental science, and safety to provide high-quality assessments. We have established reporting protocols with comprehensive templates and evaluation guidelines to ensure each report is thorough, timely, and valuable
Client Service and Feedback
We prioritise client satisfaction by implementing feedback tools, structured communication protocols, and regular updates on claim status. Our client service training focuses on empathy, clarity, and responsiveness, ensuring each interaction meets high service standards. We actively seek feedback and implement action plans to continuously enhance the client
Quality Assurance
On-Site Quality Control
Quality is assured through regular inspections at key milestones, guided by standardised checklists for each project type.
Feedback loops between site teams and project managers ensure any challenges are addressed immediately, optimising future project planning and improving outcomes.
Client Service
We gather honest feedback through surveys and direct chats to see what’s working and where we can improve. Clear, timely updates are part of our process, and our team is trained to communicate with empathy and clarity.
Regular reviews help us sharpen our approach, making sure we deliver service that’s reliable and responsive, every time.
Workmanship Standards
Each trade is held to clear, documented standards for quality, with random on-site checks by our quality assurance officers.
Deficiency reporting and a dedicated feedback platform support a culture of continuous improvement, ensuring our workmanship consistently meets the highest standards.
ESG Compliance
We’ve implemented a formal ESG policy to set clear goals, a system to track key metrics like waste reduction and energy use, and channels for stakeholder engagement.
Our annual ESG report transparently shares achievements, challenges, and future goals, reinforcing our commitment to accountability and continuous improvement.
Peer Reviews
Our peer reviews focus on precision and high standards, with set criteria for accuracy and thoroughness.
Regular sessions allow teams to discuss project insights, while detailed feedback documentation tracks improvements and actions. We value and reward contributions, making peer reviews an integral part of our commitment to quality.
Subcontractor Management
We hold subcontractors to stringent criteria, including safety and quality records, and conduct regular performance audits.
Clear contracts and training ensure alignment with Tenon’s standards, enabling seamless integration and consistent quality across teams.
Quality Assurance
Safety Standards
We establish comprehensive safety policies guided by industry standards and regulatory requirements, ensuring our practices exceed compliance expectations.
Our ongoing training programs focus on specific safety protocols, equipment handling, and emergency response preparedness to keep our team and clients secure. Our incident reporting system captures near misses and accidents, enabling analysis and continuous improvement.
To ensure consistent safety standards, we conduct quarterly safety audits, addressing compliance and identifying areas for enhancement, fostering a culture of safety across all projects.
Business Operations and Staff Training
Training is an ongoing priority, with assessments identifying needs and structured programs covering essential skills, safety, and quality assurance.
We encourage continual learning through workshops, courses, and development opportunities, fostering a culture of excellence.
Information Privacy and Code of Practice Compliance
Our data protection policies are aligned with legal requirements, with access control measures and compliance checks to safeguard sensitive data.
We conduct regular training on codes of practice and schedule periodic audits, upholding high standards of compliance and regulatory adherence across all operations.
Complaint Handling
We offer multiple channels for clients to voice concerns, from phone and email to online forms, with established response timelines to ensure prompt handling.
A tracking system monitors complaint resolutions, allowing us to improve processes through trend analysis and consistent follow-up.
Rectification Process
Our structured rectification protocols identify and resolve quality issues efficiently.
A tracking system logs each rectification, allowing for feedback loops that prevent future occurrences. Rectification data is integrated into regular reporting to identify trends and improve overall project quality.
Communication you can count on
We lead the way with a responsive, 24/7 communication system that keeps our clients and trade partners connected and informed every step of the way.
From the moment a project commences to its successful completion, we ensure that everyone has direct access to updates, support, and real-time insights. Our commitment to clear, reliable communication means fewer delays, seamless coordination, and a customer experience purely built on transparency and trust.
Customer Portal
Multi-Channel Access
24/7
Dedicated Hotline
Our secure customer portal offers real-time updates and access to all project details, allowing clients to stay in the loop at all times. This user-friendly platform serves as a central hub, where clients can view progress, check timelines, and communicate directly with our team.
We understand that everyone has communication preferences. That’s why we offer multiple ways to connect via SMS, email, phone, and mail. This flexible approach ensures clients can reach us through their preferred method, making communication seamless and convenient.
Our dedicated hotline is available around the clock, 365 days a year, providing immediate assistance whenever needed. Whether it’s a question, an update, or urgent support, our team is just a call away, ready to respond and keep your project on track.
Financial Capacity
When you choose Tenon, you’re backed by a partner with the financial strength and commitment to see every job through, no matter the size. As a 100% Australian-owned company, Tenon combines financial strength with the flexibility that only a privately run business can offer. We’re built to handle projects of all sizes with the confidence and reliability clients expect. Our solid financial capacity means we have the resources to support every project from start to finish, delivering quality work with consistency.
Training & Development
You’re in good hands. We stay ahead, adapt to every change, and deliver a level of quality you always can count on.
Simply put, we train our people like they’re an extension of your team. We understand the complexities of our industry, which is why every team member is rigorously trained in the Guidelines for General Insurance Code of Practice and completes annual training to stay up-to-date. This commitment equips our staff with the tools to consistently deliver high-quality results, adhering to the highest standards of compliance, risk management, and reporting.
Understanding that industry standards are always evolving, we don’t stop at GICOP. Our team participates in annual training for vulnerable customer support and risk management, allowing us to achieve a level of service, quality and adherence that sets us apart.
Featured Projects
Featured Project
Leeton, NSW
Hail & Storm Damage Repairs
Tenon was engaged to address significant storm and hail damage to the roof of a rurally located building. The project required more than just immediate repairs —it demanded compliance with updated bushfire safety standards.
The scope of work involved close collaboration with the Council and private certifiers to navigate evolving regulatory requirements while delivering sustainable and high-quality outcomes.
Our Approach
Comprehensive Assessment and Planning:
Tenon began by thoroughly assessing the roof damage and reviewing updated bushfire regulations in collaboration with the Council and local private certifiers. This ensured the repair strategy aligned with current standards while addressing the client’s specific needs.
Expert Roof Repairs:
Tenon’s skilled team undertook the roof repairs with precision, utilising locally sourced materials and best practices to restore the structure’s integrity. Our approach ensured that the roof repairs addressed existing damage and enhanced the property’s resistance to extreme weather conditions within the rural outset.
Contract Value
$300,780.82
Outcomes
Tenon successfully repaired the hail-damaged roof, meeting all regulatory requirements for bushfire compliance. The project was completed efficiently, earning approval from the Council, private certifiers, and the property owner.
Key Takeaways
This project demonstrates Tenon’s ability to deliver tailored restoration solutions that meet immediate repair needs while incorporating compliance-driven upgrades and future-proofing measures. Our expertise ensures that each project not only resolves current challenges but also safeguards against future risks.
Completed Timeframe 2 Months Pre Repair
Featured Project
Bellambi, NSW
Strata – Fire Damage Repairs & Upgrades
Tenon was entrusted with restoring a fire-damaged townhouse within a large and densely populated complex. This project presented unique challenges, including limited site access, structural complexities, and the need to elevate fire safety measures to comply with stringent Australian Standards.
Beyond the restoration, the safety and reassurance of both the property’s occupants and neighbouring residents were paramount.
Our Approach
Comprehensive Assessment and Planning:
Tenon’s team conducted an in-depth assessment of the fire damage and developed a detailed plan to address both the structural repairs and the critical fire safety upgrades. Our strategy included implementing state-of-the-art fire safety systems while ensuring compliance with Australian Standards and regulatory requirements.
Tailored Execution:
Navigating the site’s constraints required innovative solutions and precise coordination. Tenon’s experienced team executed the restoration and upgrades with a focus on efficiency and minimal disruption to the surrounding community.
Stakeholder Engagement:
Throughout the project, Tenon prioritised open communication and collaboration. We worked closely with all stakeholders, including neighbouring residents, regulatory authorities, and the client, ensuring transparency and addressing concerns promptly.
Outcomes
Contract Value
$412,269.47
Completed Timeframe 4 Months
Tenon successfully restored the townhouse and implemented comprehensive fire safety upgrades, transforming it into a safe, compliant, and high-quality living space. The project earned the approval of regulatory authorities and the satisfaction of both the property’s occupants and neighboring residents. Our ability to navigate site challenges, maintain clear communication, and deliver exceptional results reinforced our reputation as a trusted leader in property restoration.
Key Takeaways
This project demonstrates Tenon’s ability to handle complex restoration tasks while meeting rigorous safety and quality standards. Our expertise in managing challenging site conditions and engaging stakeholders ensures that every project is completed to the highest level of satisfaction.
Featured Project
Hornsby, NSW
Strata – Fire Damage Repairs
When disaster struck, Tenon was called upon to deliver a comprehensive solution encompassing make-safe repairs, detailed assessments, and the complete rebuilding of a fire-damaged property. This project highlighted Tenon’s ability to mobilise rapidly, collaborate effectively, and deliver exceptional results.
A severe fire caused extensive damage to the property, requiring immediate action to secure the site and protect it from further deterioration. Speed and precision were critical as the safety of the surrounding community and the property’s structural integrity were at stake. Beyond the initial emergency response, the project demanded complex rebuilding work, requiring seamless coordination with Private Certifiers and the Council to obtain all necessary permits and approvals.
Our Approach
Rapid Mobilisation:
Tenon’s team was on-site as swiftly as the fire brigade. Our personnel stood by during the fire brigade’s efforts to contain the blaze, ensuring they could begin make-safe repairs immediately afterward.
Comprehensive Project Management: Taking charge of the rebuilding phase, Tenon handled every aspect, from liaising with Private Certifiers and Council to navigating regulatory requirements. Our proactive approach ensured no delays or complications arose during the approval process.
Seamless Execution:
Our experienced team managed the entire project from start to finish, ensuring the highest standards of quality and safety were met at every stage.
Contract Value
$219,586.91
Outcomes
Tenon successfully delivered the project six weeks ahead of schedule, exceeding client expectations. The work was completed without any cost variations, reflecting our commitment to transparency and meticulous planning. The property was restored to its former condition, and the client praised our ability to handle such a challenging project with efficiency and professionalism.
Key Takeaways
Completed Timeframe 3 Months Completed
This project underscores Tenon’s capability to respond decisively in emergency situations and deliver complex projects with precision. Our ability to mobilise rapidly, navigate regulatory landscapes, and complete works ahead of schedule sets us apart as a trusted partner in property restoration and construction.
Featured Project
Winmalee, NSW Storm Damage Repairs
Tenon was entrusted with the restoration of an outbuilding that sustained significant storm and hail damage. While addressing the immediate need for repairs, the project also required compliance with updated bushfire restrictions and the upgrading of stormwater systems to ensure the long-term resilience of the property.
The scope of work demanded close coordination with local authorities, including the Council and private certifiers, to meet all regulatory requirements and implement sustainable improvements.
Our Approach
Collaborative Planning and Compliance:
Tenon worked closely with the Council and private certifiers to assess the updated regulatory framework, ensuring the restoration process adhered to the latest bushfire safety standards. This collaborative approach streamlined approvals and minimised delays.
Future-Proofing Stormwater Infrastructure:
Recognising the need to mitigate future risks, Tenon integrated upgraded stormwater systems into the restoration plan. These enhancements were designed to manage potential flooding and safeguard the property against similar weather-related events.
Precision Execution:
Our skilled team executed the repairs with meticulous attention to detail, balancing the restoration of the outbuilding with the integration of compliance-driven upgrades. This approach ensured both the structural integrity and long-term resilience of the property.
Outcomes
Contract Value
$112,719.22
Completed Timeframe 3 Months
Tenon successfully repaired the storm-damaged outbuilding and delivered a future-proofed solution that complied with updated bushfire and stormwater regulations. The project was completed efficiently, meeting all regulatory standards and earning approval from the Council, private certifiers, and the client. The enhanced stormwater infrastructure and bushfire compliance measures provided peace of mind and added value to the property.
Key Takeaways
This project highlights Tenon’s ability to combine restoration expertise with regulatory compliance and forward-thinking solutions. By addressing immediate repair needs and incorporating long-term improvements, we ensure our projects deliver sustainable results and exceed client expectations.
