Customer care is a department that is available 24x7 in service of customers

CUSTOMER CARE IS A DEPARTMENT THAT IS AVAILABLE 24X7 IN SERVICE OF CUSTOMERS

Introduction

Customer care is a department that is available 24x7 in service of customers. They are persons who are experts in technical error solving and communicating with people to cure their problems.

Call centers are a department that receives calls on a specific subject may it be related to sales, marketing, or inquiry. Call centers are responsible for working under these departments and forwarding calls to the specific department concerned.

Customer care usually receives calls from frustrated customers who are facing any issue regarding the services or the product of the company. They need to get rid of their problem as soon as possible and customer care helps technically to solve their difficulties.

Hence this department of an organization requires professionals who possess these qualities to manage phone calls effectively: ● Good Communication skills ● Should Be patient and calm ● Use Tact and urbanization ● Know-How To Read Customers ● Problem-solving skills ● Conversation completion skills ● Persuasion skills

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