FOCUS Shifting the Mindset Autumn 21

Page 1

Autumn 2021

12 Covid-19 vaccination rollout Advice for employers

15 Money Matters

20 NZ’s changing workforce

Managing cash flow in uncertain times

Attracting and retaining younger talent


Greater East Tamaki Business Association Inc.

GETBA provides a voice for businesses by supporting and advocating for the East Tamaki community. We help your business through:

Advocacy Representing business and property owner interests to provide a coordinated voice for matters affecting their business and the local area

Providing opportunities to learn new skills and develop your network at regular breakfasts, business showcases, seminars and interest groups

Business Support

Crime Prevention

Linking you to business resources and information to help your business grow

Providing a range of initiatives to ensure East Tamaki is safer for everyone

Marketing & Promotional Raising your business profile through multiple channels including publications, website, social media, advertising, free directory listings, showcase hosting and sponsorship For more information contact : e

Events & Networking

p 09 273 6274

Troubleshooting Helping businesses with Auckland Council/ infrastructure regulatory issues, saving you time and frustration


Greater East Tamaki Business Association Inc.

Contents 5

From the Chair


Autumn diary dates


Past events


Take a minute


10 GETBA news 12 Covid-19 vaccination rollout - advice for employers 14



15 Money matters 16

Health and wellbeing


Jacqui Maguire


Business profile: Zoono®


Business profile: Nisbets


22 Crime prevention 24

Highbrook Young Professionals - New Zealand’s changing workforce

27 Sustainability 30

Mates in Construction

25 28 Thanks to our Sponsors




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Greater East Tamaki Business Association Inc.

Committee Elected Members Brendan Kelly Chairman

Henry Jansen Secretary

Liz Groenewegen Treasurer

David Lindsay Committee Member

Nick Biland Committee Member

Nick Steele Committee Member

Andrew Turner Committee Member

Local Board Representatives Mike Turinsky Howick

Dawn Trenberth Otara, Papatoetoe

GETBA Team Ruth White General Manager

Shanu Gounder Marketing, Communications and Events Manager

Karen Hadley Operations Manager

Julie Davies

Welcome from the Chair Kia ora Welcome to the autumn issue of the GETBA magazine. Our FOCUS for coming months is on “Shifting our Mindset” and embracing change. It is clear that we are not going to emerge from a post-Covid world until maybe 2022, when we eventually have this bug beast “tamed”. Our lives and businesses have already had to change, and a year into our global crisis, we can’t even yet say there is a “new normal”. After the August outbreak settled, we thought OK, not so bad… we can cope. Now we have had February and March Level 3 lockdowns, and they have severely damaged already stressed businesses and marketplaces. We also see the impact that Level 3 in Auckland has for businesses the length and breadth of New Zealand. Many of you will have attended our preChristmas breakfast event with Jacqui Maguire talking to us about resilience, and what Covid stress means to our staff. Jacqui is back with an article in this issue. Covid has put pressures on everyone – business leaders, managers, staff, and families. We need to look after our businesses and ourselves, so GETBA is supporting a number of wellbeing initiatives. We all carry the equivalent of PTSD syndrome impacts from this extended global pandemic fall-out zone.

One thing we have certainty of is “un-certainty”. (That and global warming!) Our cultural norms and tikanga have changed and will change further. How will we lead the vaccination charge and challenge with our employees? The government has declared a climate emergency. How and what do we need to do to change our businesses into tomorrow’s environmentally sustainable enterprises? What can you do to support that change, and how fast is fast enough? These questions and more are what we, as business leaders, deal with every day. Another day at the office… What does that even look like? Enjoy your read of FOCUS. Ngā mihi Brendan Kelly Chairman, GETBA


Upcoming events 04 May

Breakfast with Jarrod Kerr, Kiwibank Chief Economist

Editor Lizzie Brandon | Writesphere Ltd

06 May People Essentials: Policies & Law

Graphic design Chris Phillips | Design Distillery

11 May

Business Owners Forum: Vaccinations in the Workplace

Advertising enquiries Shanu Gounder p 09 273 6274 e

11 May St John First Aid Course: First Aid Level 1 13 May Business Bites: Search Engine Optimisation

PO Box 58260 Botany Auckland 2163

For more information and/or reserve your seat visit our website at




GETBA Breakfast with Jacqui Maguire

3 December 2020 Waipuna Conference Suites, Highbrook




the HighBrook Fun - Run - Walk 24 March 2021

Organised by

REDUNDANCY? Whether you view redundancy through either an Employer’s or Employee’s lense, it can be an unfortunate and unwelcome challenge. Wynyard Wood is available to guide you through the redundancy process. Contact us today for advice.

Tel. 09 969 0126


Kids can learn to ride a bike at local drop-in sessions

Auckland Transport (AT) runs free #LearnToRide sessions across the region. Qualified instructors work alongside parents to help children ride bicycles safely. Whether your tamariki are starting on their first balance bike or making the transition to a pedal bike, come along, chat to the team and try out a few different bicycles. Please note these events are weather dependent, and bikes are available on a limited basis. The session closest to this area is at Pakuranga Netball Courts, Lloyd Elsmore Park, 451 Pakuranga Road on Sunday 16 May from 10.00 am until 12.00 pm. You do not need to register in advance, but are advised to follow AT on Facebook or visit kids-learn-to-ride-drop-in-sessions for cycling event updates.

‘Cap’, ‘magpie’, ‘coronials’ – a (very) quick guide to slang in 2021

Every generation brings new words, phrases and idioms into everyday language. Perhaps none more so than Gen Z, who are also adding their own twist to our Covid vocabulary. For business owners with younger employees, here is a quick guide to some of the more common expressions you may encounter.

Cap/No Cap


Rushing to the supermarket to grab all the in-demand supplies, such as pasta, flour, and toilet paper


To show-off or be over-the-top dramatic. “He’s so extra.”


What to call the cocktails you created during Alert Level 4


Something amazing (causing so much shock or joy that it blows your wig off)


A long, indulgent period of sleep during lockdown


To be irritated or bitter about something (usually a trivial matter or “first world problem”)


Children conceived during lockdown


If you gossip, you are “spilling the tea”.

Pedal power! Lewis gets on his bike for Kidney Kids The team at Swages Engineering has been cheering for general manager Lewis Stronge, as he takes on a gruelling 3,000km cycle ride. Lewis embarked on his Tour Aotearoa challenge to raise funds for Kidney Kids, having been inspired by how the organisation helped a dear family friend through not just one but two kidney transplants. At the time of writing, generous donors have pledged more than $10,000! If you would like to support Lewis’ sterling efforts and Kidney Kids’ outstanding work, please go to /fundraiser/lews-3000km-self-supported-tour-aotearoa-bike-ride


A cap is a lie. To cap is to tell a lie. Conversely, no cap means to be honest. “That’s the biggest cap I’ve ever heard.”



Protecting your business website Covid has prompted many organisations to further embrace digital opportunities, offering more products or services online. The security of a website, and particularly of a business’ and its customers’ information, is of utmost importance. Security breaches can be extremely costly incidents – both in terms of revenue and reputation. CERT NZ, the New Zealand government’s agency for cyber security, outlines four key priority measures.

Secure the data on your website Enable HTTPS across the whole site. This means that information transferred between you and your customers will be encrypted, and stops hackers acquiring login or credit card details entered by website users.

Update software and devices

Renew your domain When you register a domain name, you obtain a licence to use that name for the duration of the registration period (e.g., one year, two years, etc). You do not own that name in perpetuity. If that licence expires, a cyber attacker could claim it and set up a scam website (selling fake goods or malware) using your business name. Make sure your domain registrations are all current, and perhaps ask if auto-renew is an option. There is plenty more advice at business/guides/top-11-cyber-security-tipsfor-your-business, and for general website and digital tips, visit Your web developer is an integral member of your marketing team, so keep in regular contact with them too.

Do not leave software updates “for another day”. These updates not only add new features to your systems and apps, they also fix bugs or potential weaknesses that hackers could exploit

Planting a pet-friendly workspace The benefits of plants as part of a healthy workspace are well-reported. Now that more people are adopting flexible working options, and therefore potentially sharing their home workspace with their pet, it is important to choose plants that are safe for all family members. Fortunately, there are plenty of houseplants that are non-toxic, and easy to grow and care for, including: spider plant, African violet, bromeliad, money tree, blue echeveria, dwarf date palm and Moon orchid.

Get PCI DSS compliant If you trade online, you should be familiar with the Payment Card Industry Data Security Standard (PCI DSS). This helps to keep transactions via your website to be safe and secure, protecting your customers’ credit card details from hackers.

For lots more ideas and for details of plants to avoid (including aloe vera and lilies) visit toxic-and-non-toxic-plants

the source before, investigate it before you read or share. Check the URL too. Fake news outlets may contain .co rather than .com or Is there an About Us section on the site and, if so, what does this say?

Can the information be crosschecked? If several reputable websites are sharing the same information, it is more likely to be authentic. Where someone is quoted within the article, Google their quote to check that they and their statement really exist. And be on the lookout for grammatical mistakes, such as random capital letters and spelling errors. These should be a red flag.

How to spot fake Covid news We live in an age of information overwhelm and – especially in the midst of a Covid pandemic and global vaccination rollout – not all of that information is, well, reliable. What are the warning signs that a seemingly credible news report could actually be the portal to a conspiracy theory rabbit hole?

Is the source trustworthy? Accurate information can be found on official websites, such as, health.govt. nz, and, and reputable media outlets. If you have not heard of

Is the article sponsored? If someone has been commissioned to write an article, this could imply bias from the sponsoring organisation. What message would they want to push, and how and why could this benefit them?

If in doubt, don’t share Trust your gut. If you have any doubts about the veracity of the information, do not pass it on. Websites like and can further help to spot the scams and avoid spreading misinformation. Advice, in part, shared from fake-news-how-to-spot


This app makes it easier to report local issues Frustrated by overgrown berms or uneven pavements in your street? Snap Send Solve allows users to report issues like these in their community. The app is designed so that problems with the likes of illegal parking, graffiti, streetlights, fly tipping, and potholes can all be shared while people are out and about. The process should take less than a minute, and the information is passed to the appropriate authority (e.g., Auckland Council, utilities) to help direct contractors’ priorities. Snap Send Solve is available to download from the App Store and Google Play.



Sustainability is crucial for long-term business success As you can see from the graphic on page 27, it is no wonder that New Zealand has declared a climate change emergency. The threat of climate change is the biggest challenge we’re facing, and we can all choose to play our part. As your business association, one of our key strategic priorities will be to support our members to respond better to climate change. We know, however, that many businesses, especially smaller companies, are keen to get involved and make a difference but aren’t sure how to get started. In a really positive step, the Sustainable Business Council (SBN) has recently launched an easy-to-use, free tool to help small businesses reduce their carbon emissions. You can read more about this, also on page 27. I strongly encourage you all to take that first step if you haven’t already and follow the lead of our local East Tamaki champions, two of whom have been profiled on page 26. To tackle climate change, we all need to pull together like never before. We cannot undertake the challenges of the climate emergency with half the population on the side-lines. As the philosopher and historian Howard Zinn wisely observed: “We don’t have to engage in great, heroic actions to participate in change. Small acts when multiplied by millions of people can transform the world” Whilst it is great to see many East Tamaki businesses leading the way, we need to harness the power of all local businesses to respond to climate action. As a collective, let’s work together to turn East Tamaki businesses into climate change champions. Ruth White GM, GETBA

KiwiHarvest ‘Packing Bags of Goodness’ Volunteer Day 23 March 2021




GETBA's new GM wants to hear from you! Ruth White brings a wealth of experience with her, having held senior positions in both corporate and non-profit organisations in the UK, Australia and New Zealand. As someone who is "motivated by action", it was GETBA's reputation that attracted Ruth to her new role. "The association is known for getting things done, and the local business community is full of innovative and amazing companies, she affirms. "I'm privileged to be able to see many of these at close proximity."

“At the heart of it, I’m a people person so having an opportunity to get out and engage with members, uncover their roadblocks, and find possible solutions is exciting,” says GETBA’s new general manager.

“I’m a big believer in hearing directly from members about where the issues are, rather than speculating, and am always open for a conversation or feedback. As they say: ‘If you don’t know about it, you can’t do anything about it’.” GETBA's immediate focus is to help members play their part in tackling a global crisis. "Sadly, it isn’t #fakenews that we are in a climate emergency. As a business association representing the largest industrial precinct in Auckland, we need to support businesses to respond with urgency if we are to accomplish the Auckland City Council’s plan for zero waste by 2040. As a starting point I am looking to collaborate with our GETBA climate champions to provide leadership to adopt the change that is desperately required. If you are one such climate change champion wanting to influence change, I’d love you to get in touch."

Put the spotlight on your business in GETBA’s Buy Local email.


Focused on encouraging business-to-business communication within the GETBA area, each email highlights a local business and the products and services they offer which may benefit other GETBA members. The email goes to approximately 2000 business owners/decision makers in East Tamaki.

Book your spot in our Buy Local email Cost $250 + GST

For more information contact e p 09 273 6274


Greater East Tamaki Business Association Inc.


A shot in the arm for economic recovery What NZ’s Covid-19 vaccination rollout means for businesses

What should employers be doing right now?

Can an employer insist that their employees get vaccinated?

In March, the country’s first large-scale Covid-19 vaccination clinic opened in East Tamaki, officially beginning the rollout to vaccinate border workers’ household contacts. Speaking at the time, Director-General of Health Dr Ashley Bloomfield said: “This newly established vaccination centre has been set up in East Tamaki as we ramp up our immunisation programme for this next phase to vaccinate 50,000 household contacts of our border and managed isolation and quarantine workforce.” Dr Bloomfield also explained that the Ministry of Health (MoH) was partnering with some Māori and Pacific NGOs to set up smaller community-based clinics in south Auckland to further support that phase of the rollout.

This is a potentially complex question, not least because, as the EMA’s (Employers and Manufacturers Association’s) employment relations and safety manager Paul Jarvie explained during a recent webinar, there are five different pieces of legislation to be juggled:

In a word, no. Vaccinations are not mandatory. Under New Zealand’s Bill of Rights Act 1990, people do have the right to refuse them, and some will have legitimate reasons not to receive a vaccination, for example if a medical professional advises that it would be unwise due to an existing health condition.

Air New Zealand employee James Fogasavaii’s parents and sister were amongst the first to get immunised at the clinic. “I think it’s important for my family itself just to protect them from the Covid that’s happening around the world. I think it’s vital that they do get it and it will be good so that we can be advocates for our community, especially for church, just to spread the word that it is important to get this vaccination done,” said Mr Fogasavaii. At the time of writing, vaccinations at the clinic are “by invitation only”, although this will change as the rollout expands to wider groups of the general public. Employment New Zealand’s website describes the role of Covid-19 vaccines as “critical…in protecting the health and wellbeing of people in New Zealand”, adding that, over time, this will “enable our social, economic and cultural recovery.”

• • • • •

Health and Safety at Work Act 2015 Privacy Act 2020 Bill of Rights Act 1990 Human Rights Act 1993 Employment Relations Act 2000

However, there are some certainties. Any respectable organisation will already have good Covid-19 workplace procedures (strategies for operating at differing alert levels, hygiene stations, etc) to help protect staff, contractors, visitors, and wider business whānau. Now that the vaccine rollout is happening, extra elements could be added to existing “best practice” guidelines, for example: • •

Providing Covid-19 training and awareness programmes Encouraging employees – and their families – to get vaccinated Encouraging staff to inform their employer if they have been vaccinated If possible, providing on site vaccinations (the details for this are still to be confirmed by MoH)

What about employees in high-risk jobs? Only very specific jobs in key industries are deemed to be “high-risk”. These include borderrelated roles and those which work closely with vulnerable groups, such as aged care. Even in these instances, MBIE’s website states that “workers do not have to tell their employer if they have been vaccinated or why they are unable or choose not to be vaccinated.”

As part of the team of five million, employers and employees all have their role to play. But where do responsibilities lie, and what are the potential challenges, concerns and misconceptions that need to be addressed? FOCUS attempts to answer a few of the most common questions.


That said, the Health and Safety at Work Act 2015 requires everyone to do all they can to reduce health and safety risks for themselves and their extended teams. With Covid-19 this means doing everything that is reasonably possible to limit its spread, just as for the flu or any other infectious disease. This would certainly include staying at home if feeling unwell, following good hygiene practices and encouraging others to do likewise.



If a member of staff is promoting an anti-vaccination message during work hours, how can an employer manage this?

In such circumstances, an employer must consider their health and safety obligations to the employee and the employee’s co-workers. Following an appropriate consultation process, an employee could be temporarily or permanently redeployed to a job which involves less risk. In its COVID-19 Vaccinations in the Workplace: A Guide for Employers, the EMA states that it is “yet to see case law (and/or legislation) which provides…clear guidance as to the ability to alter the terms of someone’s employment based on a rejected vaccination request/instruction (or information request), let alone termination on this basis.” All of which means that, if an employee was to be terminated because they had refused a vaccination, it is quite likely that this would be found to be an unjustified dismissal.

What about new job applicants, can an employer ask for evidence that they have been vaccinated before making a job offer? Theoretically, yes, but this must be relevant to the job, and it should be noted though that the applicant is not obliged to divulge the information. If an employer is recruiting for a role that is deemed to be high-risk, then a legitimate health and safety issue could be identified. Then, it must be carefully determined whether hiring an unvaccinated person could pose a health and safety risk to the business’ operations which could not be reasonably accommodated.

How can an employer encourage and support their workers to get vaccinated? Paul Jarvie believes that the best any employer can do is to have open discussions and share good, evidence-based information with employees, which should hopefully “empower them to make the right decisions”.

Does an employer have to pay an employee for the time spent getting their vaccination? A vaccination is a medical treatment and being paid for this time would therefore be in keeping with current employment law – and the general policy of encouraging employees to get vaccinated. Paul Jarvie agrees that it would be “in the spirit of reducing the barriers” to not getting vaccinated. Vaccination clinic locations are still being confirmed, but hopefully these will be reasonably local. At this stage, allowing two to three hours away out of the workplace would be realistic.

The EMA’s head of legal and general counsel Matt Dearing says that this is largely dependent upon a company’s culture and its definition of “good behaviour”. An employee’s freedom of speech is protected during their time away from work. However, the impact of their messaging on the internal and external reputation of the business needs to be considered. If a company has made it very clear that its policy is to support the government’s approach and the vaccination rollout, an employee could be directed not to share their contrary views in the workplace, on the grounds that this could bring the business into disrepute. Links for Covid-19 news and updates for business:

Do you have questions? Don’t miss your chance to ask the experts!

Book your place at GETBA’s Business Owners Forum on 11 May, with guest speakers from the EMA. Turn to page 5 for more information and to reserve your seat.

The information provided in this article is correct at the time of going to print and is provided for general information purposes only. It is shared in good faith but is not legal advice and should not be relied upon as such. Employers and employees should seek qualified advice from appropriate professionals.




The Eastern Busway updates Project Benefits

The Eastern Busway is a rapid transit busway project that will create faster, more reliable and connected transport options for communities in east and south Auckland. When it is completed in 2025, people will be able to travel by bus and train between Botany and Britomart in less than 40 minutes.

Rapid transit time of 40 minutes from Botany to the city, improved reliability and 20 minutes faster than now


The busway project will include new cycling and walking connections, urban design features and safety improvements. The first section of the busway from Panmure to Pakuranga is being constructed now and is due AMETI EASTERN BUSWAY to be completed in 2021. The section from Pakuranga to Botany is in the design and planning phase, and construction is due to start in 2022.


3 new urban bus stations creating better Autumn 2021 access to other parts of Auckland

Eastern Busway Brief

The Eastern Busway Alliance has been formed by Auckland Transport (AT) with Fletcher, Acciona, AECOM and Jacobs to work on the design, consent applications and construction of the Pakuranga to Botany section of busway. The alliance is building on community feedback gathered during the 2018 consultation period and will be seeking further feedback on an updated The Eastern Busway will be a dedicated, reliable, high-frequency busway between design in and mid-2021. encourage everyone to passengers have their say as peak part of Botany PanmureThey that will carry more than 7,500 during thehours next when roundit of consultation and will be advertising how to do that nearer is completed in 2025.The project team is building on community thefeedback time. gathered during the 2018 consultation period and will be seeking further

Kia ora project neighbours

A dedicated, reliable, high-frequency busway that will carry more than 7,500 passengers during peak hours between the new stations at Botany, Pakuranga and Panmure

Proposed timeline The size and scale of the Eastern Busway Project means that it is being constructed in sections and is due for completion in 2025. The proposed timeline is here:

feedback on an updated design in mid-2021. We encourage everyone to have

To their receive Busway updates if you have and any will questions about how the to say as part of Brief the next round or of consultation be advertising project, or free phone 0800 BUSWAY do thate-mail the time. (0800 287 929). The team at Eastern Busway Alliance is keen to hear If you further information please contactin theother Eastern Busway Alliance from youwould if youlike would like the updates available languages too. at or on 0800 BUSWAY (0800 287 929)

The Eastern Busway project is being delivered in three stages: Stage 1 - Panmure Station and surrounding road upgrade - complete Stage 2 – Panmure to Pakuranga – under construction Stage 3 - Pakuranga to Botany – being planned and designed

ã City Centre




Panmure intersection














Panmure bridge


Panmure to Pakuranga busway M T



Pakuranga Station PA PA

















sections and targeted to open.




Pakuranga Creek bridge











give you certainty about the design of the busway and its supporting infrastructure. We aim to do this through regular communication and engagement with you.

Botany Station







Pakuranga to Botany busway

Enter your info on commute-calculator to see how your car journey compares toOne public of thetransport. project’s priorities is to










Grade separated intersection

2 new bridges across Tāmaki River and Pakuranga Creek

AT’s Commuter Calculator



New and enhanced walking and cycling connections

Main construction tool helps you figure out if 2025 starts in sections. the train or bus could offer Construction completed in advantages.




Social, health and economic benefits for south and east Auckland

2022 Enabling Could you save time and money construction workAT’s begins. on your commute? online







Panmure Station (now open)





Te Horeta Road

Mid 2021 Landowner, stakeholder and community consultation and discussion. This is where you will have opportunity to understand updated designs and how the project Late 2021 could impact Consenting process your property or expected to begin. neighbourhood and provide feedback to us.



An improved connection between Pakuranga Road and Waipuna Bridge to provide better travel options and reduce traffic congestion in the town centre Placemaking and urban renewal initiatives to promote growth and development

October 2020 Alliance is formed.

Project stages

Safe transport connections for pedestrians, cyclists, motorists, bus and train customers

This dedicated busway will connect Botany, Pakuranga and the surrounding suburbs to the rail network in Panmure. It will be supported by cycling and walking paths, roading and safety improvements and a new grade separated intersection (known as the Reeves Road flyover) between Pakuranga Road and Waipuna Bridge.

Scam alert

Eastern Busway Alliance

Waka Kotahi NZ Transport Agency (NZTA) is urging drivers to be aware of a phishing scam involving e-mails, calls, or texts from criminals claiming to be from the organisation. These are attempting to acquire personal info (such as driver licence number or credit card details) for a seemingly legitimate purpose (e.g., vehicle licence (rego) renewal). NZTA offers several tips about how to spot a phishing scam, including: •


Genuine emails from NZTA come from or Scam email addresses will look similar but won’t be correct. Scam examples include,,,,

Let’s get

The e-mail might be missing specific details that you would expect NZTA East Auckland moving to know. For example, when they e-mail you to say your rego is due, they include your relevant details like your plate number, vehicle make and rego expiry date. Scammers don’t know that information, so cannot include it.

For more information and to read NZTA’s advice in full, visit online-services/report-a-phishing-scam



Advice on how to avoid that ‘sinking’ feeling When we don’t know what the world’s going to throw at us next, preparedness is the best form of defence. To show its importance, we’re re-quoting Jim Collins (former CEO of GE and business author) on cash flow: “Great companies have three to ten times the ratio of cash to assets when compared to their competition”.

Manufacturing process • • •


• • Manufacture


The challenge now is to ensure businesses are positioned similarly. Here are some tips and tricks to help you navigate cash flow pressures:

Accounts Receivable • • • • • • • •

Review your terms of trade and re-set them to encourage fast payment. Send out invoices every day/weekly to assist processing. Automatically re-email client statements before due date. Call clients to make sure they pay on due date. Email those clients with unpaid amounts – immediately. Consider a prompt payment discount. Provide credit card facilities and charge for the service. Consider invoice-funding.


Remove constraints. (Read The Goal by EM Goldratt.) Streamline the manufacturing process. Don’t start until all the components are available. Avoid wastage. Organise and quantify everything.

These are just some ideas. Cash flow management needs to be an integral part of a business’ overall risk and action planning. Actively evaluate your cash flow requirements, develop appropriate actions under various scenarios, and assess potential risks in and to your customer base and supplier network.


Inventory • • • • • • • • •

Plan your input requirements way ahead. Take great care when ordering stock. Treat funding for stock as if they were your own funds. Set up a “just-in-time” system. Only hold fast-moving items in stock. Don’t hold buffers of stock if that stock is readily available. Have suppliers fund consignment stock. Look at ways to fund imports e.g., bank. Own up to slow moving stock and turn it into cash.

Grant Hally

BCom, CA, FCIS is a consultant with RSM, specialising in business development.


Morning habits for more energy

The stress of a year-long pandemic has only increased many people’s feelings of exhaustion. HuffPost UK spoke to various health professionals, asking them for tips to boost early morning energy.

Take 10 breaths

Get moving

Leave your phone alone!

“I try to take a few minutes of deep breathing and silence to centre myself before the work day begins.” Gregory Katz, a cardiologist at Nuvance Health in Connecticut recommends a “brief period of focused deep breathing”. There are apps (such as Breathe+) which can assist, but just closing your eyes and focusing on taking 10 breaths can be an effective way to slow down.

Physical exercise has many energy-boosting benefits, including improving concentration. It does not need to be intense cardio; a stroll around the block can help. Research also suggests that people who move their bodies in the morning tend to be more active throughout the day.

Two-thirds of Americans say they feel “worn out” by news fatigue, so consider some sensible boundaries. “A calm start to the morning ― away from scrolling through social media or responding to work emails ― can give your mind a chance to hone focus,” says Gregory Katz.

Eat well, but watch your sugar intake

To read the article in full and for more advice, go to and search for 7 things you should do in the morning if you want more energy.

Hydrate Drinking water can be an energy booster, which is why so many nutritionists recommend a glass of water first thing in the morning. “Staying hydrated helps your energy level because water helps oxygen move through the body. The more efficiently you can deliver oxygen to your muscles and organs, the more energy you’ll have,” said Stephanie Nelson, a registered dietitian and inhouse nutrition expert for MyFitnessPal.

A breakfast higher in protein and healthy fats could help provide energy for longer. If you ingest too much sugar you may feel tired and hungry sooner, as the body overproduces insulin leading to a “sugar crash”.

Would you like to learn more about how to identify, understand and respond to signs of mental health issues in work colleagues, friends and family members? GETBA runs Mental Health First Aid workshops, facilitated by St John. Phone (09) 273 6274 or e-mail for details of upcoming dates. 16


Re-energising is the priority for 2021

Over the past year, individuals, teams and businesses have been required to respond and manage unexpected change, economic instability and loss. In initial response to the global pandemic, we witnessed Kiwi organisations achieve massive feats: deploying entire workforce sectors, equipping work from home processes, engineering new business models, and establishing effective and frequent communication systems. A sense of “we are in this together” helped energise employees, raise team morale and improve team functioning. Of course, our personal experience throughout 2020 will have varied depending on our past experiences, genetic disposition, habited thought patterns and coping skills, contextual factors, stressors and strengths As we embark into 2021 it is clear that New Zealand has surpassed the acute crisis phase, instead giving way to a “new normal” of long-lasting uncertainty. Whilst at times it can feel as though we’re living regularly within our Kiwi bubble, February’s outbreak demonstrated that lockdowns, reduced liberties and renewed insecurity can arise swiftly. As Dr Ashley Bloomfield said, “Covid-19 can feel like a rollercoaster that you haven’t actually bought a ticket for.” In detriment to our wellbeing, many employees and organisations are still trying to sprint what has become a marathon. Living and working at such an unsustainable pace is likely to lead to disillusionment and exhaustion (Mckinsey & Co, 2021). Disillusionment can be described as our negative emotional response to lost assumptions. For example, we know people are currently experiencing sadness, disappointment, anger and apathy in response to the reality that our world has far from returned to normal. Exhaustion, commonly referred to as burnout, is characterised by emotional depletion and loss of efficacy – feeling so depleted by your job that you have no capacity to give to others and perceiving your effort as worthless. Not only can burnout impact our performance, there is also evidence linking it to reduced health, such as reduced immune functioning. As a result, from disillusionment and burnout, leaders may begin to notice a reduction in organisational wellbeing, performance, empathy, motivation, energy and relationships. The good news is that most of us will get through this pandemic relatively unscathed. Research from internationally acclaimed psychologist George Bonnano’s Loss, Emotion and Trauma Lab demonstrates that two-thirds of individuals emerge from hardship “relatively OK”. However, this doesn’t mean leaders and organisations can be complacent. In order to fulfil our duty under the Health and Safety in the Workplace Act 2015, ethically care for our people, and sustain high-performing teams it is important we stay abreast of these likely challenges and prioritise boosting the wellbeing and energy of our people.

Tips for boosting organisational energy and wellbeing during long term challenge 1. Lead with realistic hope and inspiration

2. Effectively manage and prevent burnout

Realistic optimism (which is not Pollyanna thinking) is an evidence-based strategy that supports individuals and systems to cope better through change. By framing situations as temporary, specific and external (rather than ongoing, pervasive and internal) people are able to better engage their higher-order thinking skills, such as perspective taking, problem solving, holding non-judgement and compassion for self and others. Research demonstrates realistic optimism also reduces the stress hormone cortisol.

The demand-control-support model is a helpful guide for leaders who want to prevent emotional exhaustion. It details that organisations can support individuals three ways: by reducing the demands of a job, providing practical and emotional support to an individual or by helping that person increase their direct control/autonomy over their work.

Practical steps to lead with realistic optimism:

Gathering meaningful data from employees on their wellbeing and energy will enable leaders to draw on the demand-control-support model and provide tailored support. Steps for leaders to facilitate this include:

• •

Communicate early, frequently and transparently. Acknowledge people’s concerns and addressing how the organisation is responding to those. Provide updated overviews of the organisations’ strategic plan to Covid-19. (People will always appreciate and respect candour.) Raise awareness of any new opportunities that may arise. Offer specific and targeted positive feedback.

• • •

Explaining the rationale for wellbeing check-ins Prioritising building and sustaining authentic relationships Displaying benevolence Demonstrating responsive action to issues raised


3. Role-model wellbeing People do what they see, not what they hear. This means that leaders need to role-model wellbeing loudly and proudly, helping wellbeing habits become seamlessly integrated into the organisation’s modus operandi. Examples of how to lead wellbeing loudly: • • •

Put an out-of-office message on during the evenings and when on leave. Block out five-minute slots pre and post meetings to enable micro breaks. Share with your team how you integrate wellbeing into your daily life: exercise, hobbies, etc. Set aside no-meeting time to facilitate deep work.

Jacqui Maguire is a registered clinical psychologist and highly science communicator. She specialises in providing practical psychological theory and strategies to optimise personal wellbeing, work and relationships. She is one of New Zealand’s prominent mental health and wellbeing thought leaders, and a sought-after keynote speaker. Jacqui works closely with organisations across the private and public sector, is the founder of the #1 ranking Mind Brew podcast and is about to release her first children’s book.


A world-class business park Right in the heart of Highbrook Available now

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Car parks



021 826 462

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Unit B, 38 Highbrook Drive 300m from Highbrook Crossing and the amenity it provides including serviced apartments, a conference centre, gym, hospitality offerings and professional services. + Conveniently located on Highbrook Drive + 6 car parks + Exposure to 30,000 commuters on Highbrook Drive daily


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76 sqm


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This document has been prepared by Goodman Property Services (NZ) Limited and has been prepared for general information purposes. Whilst every care has been taken in relation to its accuracy, no warranty is given or implied. Further, you should obtain your own independent advice before making any decisions about any of the products and/or properties referred to in this documents. All values are expressed in New Zealand currency unless stated otherwise.


Rising to the circumstances Zoono® Group Ltd was founded by Kiwi entrepreneur Paul Hyslop in 2007 and has grown into a global business with offices now in the USA, UK and UAE. In early 2020, having outgrown its office and warehousing space in Panmure, the company relocated to Bishop Dunn Place in Flat Bush. Zoono’s general manager for Australia and New Zealand Paul Morrison, said that this location provides an ideal hub, being closer to the airport and generally better for transport/logistics, and supply chain. The company manufactures and sells waterbased, sanitising and hygiene products for both skin and surface contact. Pre-Covid, the focus of the business (more than 90 per cent) was on supplying bulk product for commercial and industrial use, with OTC (over the counter) product available online – all adding up to a steady, growth curve. That changed, literally overnight. “It was stratospheric,” Paul recalls. “As soon as Covid started affecting other parts of the world, our overall volumes multiplied several fold, and even online orders shot up from 20 to 500 to 2,000 a day and sometimes more.” The business simply was not ready to handle such volumes and the team had to make quick decisions about how to meet customers’ needs.

The NZ Zoono team. “Talk about rising to the circumstances. Our people took the view ‘this is bigger than just us’, and were so focused on supporting their families, communities, the country, and those overseas. Their support was amazing.”

In order to avoid becoming overwhelmed, Zoono temporarily took down its online shop. “We were falling behind fulfilling online orders and couldn’t (in good faith) take any more. When you order online you pay up front and we just didn’t feel comfortable accepting money at a time we were struggling get product out the door in a timely manner.” It was a brave move at the time, but meant the business could focus on the manufacture and supply of bulk product only worldwide. Paul acknowledges not everything went to plan and the company took flak. “We fielded complaints because we’d closed our online portals. Product was no longer available and there were a lot of other challenges getting orders shipped. Freight was a nightmare globally, but thankfully the vast majority of customers understood the global issues everyone was facing around supply chain and shipping.” Before reinstating the website, the company cleared the backlog of orders and brought forward recruitment and business strategies originally planned for introduction during 2023. And, as the Covid focus had overwhelmingly been on hand and surface sanitisers, other Zoono OTC products stopped being produced in the short term.

How did the company take care of its people? “We all used a lot of our own products and made sure there was ample supply for the workplace and homes – including those of our temp workers and logistics personnel. Partners were so supportive too. Every day there was baking, be it chocolate cake or bacon and egg pie!”

Throughout the six weeks that New Zealand was at Alert Levels 4 and 3, Zoono’s teams (as “essential workers”) were operating at full pelt. Staff were arriving at work as early as 4.00 am and leaving long after dark. In fact, between the first week in January and mid-May, many staff worked every single day, including weekends and holidays. “It was a massive effort by everyone involved, not just our own staff, but our many, external partners.”

The past 12 “Covid months” have provided Zoono with an opportunity to reassess its processes and procedures across the total business. One key development has been the investment in tooling to allow Zoono to produce its own bottles, thus reducing the dependency on overseas suppliers and eliminate a repeat of the global shortages experienced during 2020. There has also been a major investment in specialty equipment that produces key ingredients used in Zoono brands – an investment that will streamline production and greatly reduce risk moving forward.



Zoono’s products are low-toxicity and water based. When many sanitiser manufacturers were struggling with global shortages of alcohol, Zoono was able to maintain production.


“I feel unbelievably humbled and impressed.” Nisbets’ managing director – Australia and New Zealand (ANZ) Michael Micallef reacts to his teams’ performance over the last 12 months. Michael took on his role just one week before New Zealand’s level 4 lockdown, and the past year has been a tumultuous – but ultimately, rewarding – experience for the business.

Raising the bar and catering to customers’ real needs

The Nisbets name has been synonymous with catering equipment for cafés, bars, hotels and wholesalers since the 1980s, when the company began in the UK. It has evolved into a worldwide brand, respected by industry luminaries including chefs and restaurateurs. Nisbets successfully expanded into New Zealand in 2017, when it acquired one of its long-term distributors, Choice Catering Equipment. Hospitality is one of the sectors hit hardest by the pandemic. While acknowledging the enormous challenges being faced, Michael says that Covid has given Nisbets an opportunity to realise how the teams can better serve their customers. “We’ve stopped trying to be everything to everyone, and are instead focusing on smaller enterprises. Small business has the biggest share of the market but the smallest voice. Way too frequently, the little guys can be forgotten.”

“Front of house managers don’t just want products; they want to be inspired about concept and design.” Michael Micallef

Graeme McFadyen, operations and site manager for Nisbets New Zealand agrees. “So many of our customers are driven by passion. We still have a fair proportion of ‘mom and pop’ operations, and, over the last decade, we’ve seen a surge in ethnic food businesses, reflecting the rich diversity of our population. We need to make sure we’re listening to what our customers are saying, and offering what they really need, not what we think they want.” Nisbets was determined to make an active commitment, not just a passive written statement. It set out therefore not only to adapt to customers’ varying needs (including “mobilising for takeaways”), but also to become a genuine one-stop-shop to help customers manage their cash flow more efficiently and reduce some of their risk. This is an obligation that Nisbets does not take lightly. As well as trying to source and store stock as locally as feasible, Michael acknowledges the likely need to over order – which is why it is so important to understand customers’ requirements. Viewing ANZ as one single market does not make sense for Nisbets or its customers. Internal conversations between the different regions team is essential to try and anticipate trends. “I think we used to take the view: ‘This is our range. You can buy from this.’ Now, we take the opposite approach: ‘What do you need? We’ll go source and supply it for you.’” Moreover, while many others salesforces were stood down, at least temporarily, this was not so for Nisbets. “We got our people on the phones, checking in with our customers to see how they were doing. Then, when alert levels permitted, we encouraged our teams to ‘get amongst it’ – actually visit our clients, and, where possible, enjoy a meal at their establishment.” In spite of the pandemic, Nisbets were able to stabilise their business in 2020 across the region, enjoying minor growth on 2019. Michael reflects, “We have never retreated, and are currently adding to our headcount, recruiting for several key roles in Australia and New Zealand. If you’re serious about lifting the standard, I believe absolutely that you have to invest in your people and develop your team.”

Nisbets NZ moved to premium business estate in Highbrook’s Business Parade North in March 2019.

Graeme and the NZ team are fired-up and ready for the challenges of 2021 and beyond. “Michael’s approach has given us access to a level of skills and expertise that I thought you only ever read about!” he says. “It’s an exciting time for the business, and it’s a genuine pleasure coming to work every day.”




Keeping temptation out of sight Seasonal update from NZ Police

Inspector Colin Higson

Area Prevention Manager Counties Manukau East Area HQ

The GETBA area continues to see relatively low levels of crime, with most offending being opportunistic and involving property that can be easily disposed of for other commodities. In other words, offenders are looking for items that are easy to sell, use or pass on. The potentially good news is that most of these crimes are preventable by taking simple steps to remove the temptation. Property targeted includes tools, cash and/or small electronics from vehicles, and scrap metal, car batteries, and old air conditioning units. A small number of petrol drive-offs continue to occur but the quality of the CCTV footage at most service stations leads to identification in most cases. Unfortunately however, these offenders are often successful if they have access to stolen registration plates. The change back from daylight saving time over the Easter weekend creates an environment that some criminals will look to benefit from. Vehicles parked in badly lit areas are an obvious target during the darker evenings for example. Don’t leave your valuables in plain view. Ideally, don’t leave them in your vehicle at all. But, if you must, remember that just pulling a coat over your bag is not an adequate protection. It is preferable to lock items in the boot, securely out of sight.



There has been some recent media commentary about gangs and organised crime. Along with this we have seen reporting about dirt bikes and the antisocial, risky and sometimes dangerous behaviour they participate in. To try and mitigate the risk to other road users and members of the community, police will not pursue these bikes but will use other tactics. We are using our resources to prevent recurrence and hold perpetrators accountable for serious offending, and working closely with key members of the local community to ensure public safety. Police are also able to target assets for organised crime. What has this got to do with GETBA? Criminals use vehicles and need access to services like many other people. If you are suspicious about a person or their activity when visiting your premises, please report them to the police. You may not think that you have much to report, but just a small piece of information can help to form a larger picture. For example, if you have CCTV footage of individuals wearing distinctive clothing, this might not only connect them to other offending but also prevent further crime. There are different ways to report your concerns to the police. 111, 105 or Crime Stoppers (a free call to 0800 555 111) are available, as well as reporting online or in person at a station. The ANPR (automatic number plate recognition) cameras in the GETBA area are proving to be a great crime prevention tool and have helped with some police investigations. More on this next time...

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How can businesses attract and retain the next generations of talent? Deloitte’s 2020 Millennial Survey highlighted many of the priorities, values and concerns of young people around the world. Since millennials (people born between 1981 and 1996) are now the predominant generation of New Zealand’s workforce, FOCUS asked members of the Highbrook Young Professionals (HYP) for their thoughts about how employers can use the survey’s findings to benefit their teams and their business overall.

Physical and mental wellbeing “It was surprising to hear the results to the survey question ‘Do you feel stressed all or most of the time?’. Pre-pandemic results show millennials scoring 50 per cent ‘yes’ and Gen Z 52 per cent. Three areas topping the scale for both groups were family welfare, long-term financial future, and career prospects. The results are concerning to me and this highlights the importance for businesses to adopt mental health awareness initiatives in the workplace. The feedback that I have received from HYP members is that local businesses have introduced training and initiatives around mental health in recent times. Hopefully we will see more positive change around this moving forward.” “Largely agree with the survey results. Only thing I would raise is the 44 to 48 per cent of millennial and Gen Z respondents saying they were stressed all or most of the time in the initial survey. I feel like this stat is a bit light?”

Flexible working options “Despite the dramatic changes to our working and social life when we were introduced to lockdown working conditions, I think most would agree that, once we had adjusted to the changes, it allowed us to spend more time with family and take things at a slower pace before and after work by cutting out what can often be frantic and frustrating commutes. Section 3 of [Deloitte’s survey] focuses on the changing nature of work, a key takeaway of which being that younger generations highly value the option to work from home even outside of a pandemic environment. This rings true for myself personally and also most, if not all, of the Gen Z and millennial colleagues I have spoken to.”

Q. To what extent do you agree or disagree with the following

statements about working from home/a remote location, rather than working from your employer’s premises/offices? Millennials

Gen Z


Having the option to work from home in the future would relieve stress



I believe remote working enables a better work/life balance



After the Covid-19 disruption is over, I would like the option to work from a remote location more frequently


I would prefer to use videoconferencing more in the future instead of travelling to work

61% 57%

Q. To what extent do each of the following contribute

to your feelings of anxiety or stress. Base Millennials/Gen Z who feel anxious or stressed. Millennials

My employer has offered training, education, and skills development to enable employees to work remotely more effectively

Gen Z


The welfare of my family


41% My longer-term financial future



My job/career prospects


32% My physical/mental health

The environment/climate change


23% 25%



49% 53%


Aligning with interests = increased loyalty

Sustainable business

Q. In your opinion, how is the organization where you

“Many HYP members hold a strong commitment to society and the environment. We have had feedback that many Highbrook businesses have started to focus on practices that can not only help business but also help society, these include environmentally sustainable practices, ensuring diversity and inclusion across the organisation and having employee mental health made a priority. Businesses that have aligned their values with those of the millennial and Gen Z groups have a higher chance of attracting and retaining these employees. Diversity is important [and a] positive inclusive culture.”

currently work performing in the following areas (% in selecting ‘performing very /fairly well in…’) Millennials

Gen Z

Creating a diverse and inclusive working environment

71% 71%

Having a positive impact on local communities

Millennials and Gen Z are making environmentally aware changes to their daily routines, and are looking to employers to support and reflect these values.

69% 70%

Providing a motivating and stimulating working environment


67% 69%

Supporting people’s development through training, mentors, etc.



Reducing/limiting its impact on the environment


Taken steps to reduce my own use of single-use plastics


61% 63%

“The survey results have shown that more millennials are now wanting to stay with their employers for five or more years rather than leave within two years when compared to previous surveys. The survey also writes that employers are making headway in addressing the values of younger generations. This aligns with the feedback we have received from our members.”


Begun/increased my efforts to recycle


Per cent of millennials who expect to leave in the next two years

Gen Z


Increased my use of public transport/walked or biked more often


Millennials 2020 2019 2018 2017


Educated myself on the environmental aspects of the brands I consume

31% 49%

Dedicated some of my time toward improving the local environment


47% 42% 34% 28%

38% To read Deloitte’s 2020 Millennial Survey in full go to


Graphs are © The Deloitte Global Millennial Survey 2020 and used with permission.

Future leaders connecting HYP was founded in 2016 with the aim of providing opportunities for East Tamaki’s young professionals to meet, socialise and learn together. Moreover, HYP wants to help local business attract and retain young talent who might otherwise be attracted further afield. Three of HYPs members are celebrating recent promotions. Ben Cooper started as a graduate accountant at RSM in 2013. From there he was promoted to manager, and now to principal. “RSM NZ is a fantastic place to work! We have a great culture here and an excellent development programme. Accounting is an industry where having a strong broad network is very important. HYP has allowed me to start developing my network from early in my career, and I have been able to make countless connections with likeminded professionals in the area. I am extremely happy with the recent promotion and excited about what the future may bring.”

Narina Bali Watson joined Wynyard Wood as a law clerk while in her final year of law school. She was given the chance to work full-time as a solicitor once she had graduated, and has now moved up into an associate role. “Wynyard Wood has provided me with many opportunities for growth, all supported by strong mentoring and guidance mechanisms. The company always encourages development, and provides the tools to get there, even in these unprecedented times.” Look out for details of Highbrook Young Professionals’ upcoming events on Facebook and LinkedIn, and in GETBA’s calendar.

Yuan Tien started in her new role as business partner at BNZ in January. She is already enjoying the opportunity to manage her own set of SME wclients. “It’s been very humbling to work alongside many local businesses to understand their business and meet their banking needs. Being a part of the HYP community has also really helped keep things interesting with quarterly events providing opportunities to meet other local professionals.” “The main focus of HYP is not about business leads, but rather getting to know likeminded professionals.”




Celebrating East Tamaki’s sustainability champions Fruition for Hair: ‘making salon waste history’ The Sustainable Salons initiative was launched in 2015. Initially just for the hairdressing industry it now also creates waste solutions for barber shops, beauty salons, dermal clinics and pet-groomers. Across Australia and New Zealand there are more than 1,000 businesses all on a journey towards zero waste.

A network of collectors, manufacturers and distributors to help ensure that 95 per cent of materials from salons are diverted from landfill. All salon materials (including foil) are sold for recycling, and the proceeds are donated to OzHarvest and KiwiHarvest. Fruition for Hair in Laidlaw Way has been a certified member of Sustainable Salons since December 2018. Salon owner Tracey Wallace was “100 per cent keen” to join as soon as she encountered the network at an expo in Australia. “Not only do they recycle and repurpose our waste, they give jobs to people living with intellectual and physical disabilities,” she says. “Our clients think it’s an amazing initiative and are surprised at what all of our waste is re-used for.” To read more, go to

‘Role models’ at Fisher & Paykel Healthcare Fisher & Paykel Healthcare in Highbrook has proven itself an excellent role model in mode shift, displaying a strong commitment to sustainability and sustainable transport. With its strong focus on reducing local air pollution, Fisher & Paykel Healthcare has made huge inroads in the past 18 months alone. The organisation’s newest building comes prepared for the expected surge in sustainable transport, with newly created, dedicated carpool and hybrid parking spaces, locked bike cages and 20 electric vehicle (EV) charging spaces. This takes the site’s total to 109. The facilities are in hot demand after multiple sustainable commuting expos and Bike Challenge events encouraged more than 100 new riders to give cycling a go in the last two years. This year, in the Aotearoa Bike Challenge, the Fisher & Paykel Healthcare team came first in the Engineering and Manufacturing Industry Position – Auckland,


and claimed third place overall in the 2000+ Staff category for Auckland. All this, while also having to reschedule and cancel bike events to keep everyone safe in the ever-changing Covid landscape of early 2021. An Auckland Transport spokesperson told FOCUS: “You can feel the excitement and genuine passion for better travel options in the air at Fisher & Paykel Healthcare from the boardroom down. They’ve even developed their own carpooling app to help employees find rides from their neighbourhood. With so much great progress, Fisher & Paykel Healthcare earned the 2020 Travelwise Choices Excellence in Travel Choices Award and it already looks like there’s no slowing them down in 2021!” Feeling inspired? Find out how the Travelwise Choices programme could help you and your team at FOCUS

One of Fisher & Paykel Healthcare’s eco-champions, senior clinical research scientist Geoff Bold

New Climate Action Toolbox helps smaller businesses cut carbon emissions

Smaller businesses now have access to a free, comprehensive toolbox to help them act on climate. The Climate Action Toolbox launched on 31 March and brings together a wide range of practical tools and resources. It has been designed to suit individual business circumstances and can help to create a ready-to-use plan of action based on self-assessment in less than 30 minutes. Although targeted at small and medium businesses, the Climate Action Toolbox can be used by any company starting out on its climate action journey. As well as connecting the organisation to good quality existing information, tools and resources, including carbon footprint calculators, the toolbox provides case studies of Kiwi businesses already taking action.

Agriculture, 6.4%

Residential buildings, 5.2%

Industrial product use, 4.6%

Rachel Brown ONZM, CEO and founder of the Sustainable Business Network, says: “We know businesses want to do the right thing for climate. The challenge for many, particularly smaller businesses, is what to do. This is why we collaborated to create the Climate Action Toolbox, which is an excellent resource for business. It’s free, super easy to use and can be tailored to the individual circumstances of any small to medium sized business. It gives examples of what others have done and creates a ready-to-use action plan. There are no excuses for inaction on climate anymore!”

Why has the toolbox been created? •

About 97 per cent of New Zealand’s businesses are small to medium sized and they contribute about 35 per cent to NZ’s GDP. Their carbon emissions are likely to be a similar proportion. Together SMEs can make a huge impact on lowering the country’s carbon gas emissions. Many small businesses want to act responsibly by taking action on climate. However, they may be unsure how to get started. They often have limited funds and time, and find the array of existing tools confusing. The toolbox aims to make it easier for small businesses to act on climate – and it is free.

Commercial and institutional buildings, 5.3%

Glass making, 0.5% 6.4% Steel production, 15.1%

Manufacturing and construction, 13.3%




Waste water treatment, 0.1%

Agriculture, 2.8%


Landfill gas, 3.0%

Waste Industrial processes & product use

Aviation, 2.3%



Ferries and ships, 3.6%

Stationary energy

Trains, 0.1% Cars and light commercial vehicles, 30%

Heavy Vehicles, 6.8% Buses, 0.8%

How does the toolbox work? •

It provides tailored advice and support in five major impact areas:

- Limiting non-essential travel

- Installing LED lighting

- Being energy efficient - Converting to clean energy equipment Businesses will also be provided with case studies of other businesses in their community undertaking actions under relevant impact areas.

- Moving people

- Moving goods

- Office operations

- Site operations and equipment

- Designing products

Businesses first go through an assessment to identify impact areas relevant to them.

Under each impact area, businesses are presented with specific actions they can take along with a step-by-step implementation guide.

There are over 40 actions, including:

The toolbox has been created by the Sustainable Business Network in partnership with the likes of Ministry of Business, Innovation and Employment, Waka Kotahi NZ Transport Agency, NZ Trade & Enterprise, EECA, BNZ, and Meridian Energy and design agency DNA. To see how you and your business can get involved, visit

- Switching to electric vehicles and shared transport




The Warehouse Group (TWG) introduces EV trucks for home deliveries The Warehouse Group (TWG), which includes Noel Leeming, is expanding its electric vehicle (EV) fleet to include custom EV trucks to service home deliveries. Customer deliveries for whiteware, general appliances and larger items located in a 220km roundtrip radius from the distribution centres in Auckland, Hamilton, Tauranga and Christchurch are being delivered using the EV trucks from April 2021.

Chief sustainability officer David Benattar says the rollout of the EV trucks is an exciting new step in the group’s continued progress in decarbonising its operations and forms part of its broader set of sustainability commitments. “Moving goods to our customers is an essential part of our operations, and decarbonising our transport and logistics is one of our business priorities.” TWG’s acquisition of the EV trucks was part-funded by the government’s Low Emission Vehicles Contestable Fund, administered by EECA (Energy Efficiency and Conservation Authority). EECA transport portfolio manager Richard Briggs said that heavy vehicles have a disproportionate carbon footprint, so investing in electric really pays off. “Right now, there are only a little over 200 heavy EVs registered in New Zealand, so we’re pleased to support organisations like The Warehouse Group who are taking a leadership role in the sector and encouraging others to electrify their own fleets.” Currently, 59 per cent of TWG’s passenger fleet is EV, with plans to transition 100 per cent to electric within 24 months.

From left to right: David Benattar, The Warehouse Group chief sustainability officer, Camilla Cochrane (EECA) and Tania Benyon, The Warehouse Group chief product officer at the unveiling of the four custom EV trucks for home deliveries.

At the same time, TWG is installing eight additional charging stations at regional stores, thanks to a $265,000 EECA grant. These extra charging stations will expand the existing network of 24 chargers at The Warehouse stores around the country offering free EV charging, and will be located at each site in Kaitaia, Kerikeri, Royal Oak, Gisborne, Petone, Greymouth, Rolleston and South Dunedin.

GETBA’s e-waste and inorganic collections are COMING SOON!

Is clutter getting in the way of work? Old cables spilling out of cupboards? Don’t know what to do with those defunct PCs?

Collections will be free or at specially negotiated rates.

Help is on the way Look out for details in the e-newsletter, and online 28


Greater East Tamaki Business Association Inc.


Do you have great ideas for your business, but you never seem to get to them? Maybe a reset, a fresh perspective, and a change of course is all you need. Feel free to contact me to discuss further. Chris Deere


The Alternative Board - Auckland South e p 027 582 2553

More major car brands pulling the plug on petrol and diesel Perhaps spurred on by the UK government’s announcement that sales of all new petrol and diesel cars will be banned from 2030, BMW Group has set itself the ambitious target of delivering seven million electrified vehicles by that date. This could include the entire Mini range dropping petrol and diesel options. Although not specifically stated in BMW’s Group Report 2020, it has been strongly suggested that the last Mini with a combustion engine variant will be rolled out in 2025. At the end of last year, Bentley announced that its range will have some sort of plug (hybrid or EV) by 2026, and that, by 2030, all Bentleys will be pure electric.

Come and try the latest in EVs and sustainable technology

Likewise, Jaguar Land Rover, as part of its plan to become a net carbon zero business by 2039, has announced that Jaguar cars will be entirely electric by 2025. Over the next five years, Land Rover will also introduce six pure electric vehicles to its range, with the first Land Rover EV available in 2024.

Eworld 2021 is happening at Trusts Arena, Henderson on Saturday 8 May. The expo has five zones: • • • • •

EVs E-mobility E-bikes E-home E-scooters

There are a wide range of exhibitors so that visitors can ask questions and give new sustainable technologies a try.

credit © Jaguar Land Rover

• • • •

Drive an EV Have a go on an e-bike or e-scooter on the stadium track Learn more about home charging and power solutions Attend free seminars by industry experts

The public expo is preceded by an EV and sustainable transport conference, and a trade day expo. For more information, go to

Coming soon… What do a circuit board, an innovative East Tamaki business and Tony “Iron Man” Stark all have in common? Look out for a mint story in next issue...



Mates in Construction ‘Ehara taku toa i te toa takitahi engari i te toa takitini’ ‘My strength is not of a single warrior but that of many’

The construction industry has the highest proportion of suicides across all industries in New Zealand.* In the three years from 2017 to 2020, more than 160 construction workers took their own lives. All but one of these were men and the majority were aged under 35.** Mates in Construction is a non-profit organisation working towards significantly improving mental wellness and reducing suicide in the construction industry. A five-year review of Mates in Australia (the original initiative which launched in 2008), showed that there had been a 7.9 per cent drop in suicide in the construction industry over that period. Since launching here last November, Mates in Construction is already delivering onto nearly 70 New Zealand sites. NZ CEO Victoria McArthur has summed up the overall goal: “It is about people’s lives and it is about saving people’s lives.” Therefore, the three key focus areas are to: 1.

Advance mental health and social services in New Zealand by promoting the prevention and control of mental illness for people in the construction industry.


Provide leadership for people to gain better access to mental health services, for example by connecting workers to practical, professional and appropriate help and support.


Build a stronger, more resilient workforce.

How can my business get involved? Mates in Construction is funded by the industry, and there are various options for companies who wish to visibly and practically support everyone across industry. The MATES programme is free to everyone across the industry. The programme works by building capacity on site, so that workers are given both the confidence to reach out for help and the courage to being able to help a mate. “When a business signs up as a Mates Industry Partner, they are taking a step to support workers right across their sites and the greater industry,” says Victoria. “MATES encourages a whānau approach to site, where communities are built and supported.” Read more about partnership options at * Nga Rahui Hau Kura: Suicide Mortality Review Committee Feasibility Study 2014–15. Report to the Ministry of Health, 31 May 2016, found that 6.9 per cent of overall suicides were in the construction industry. ** Figures based on a Newshub investigation, which looked at data released under the Official Information Act by the Chief Coroner of open and closed cases.

Are you feeling anxious or just need someone to talk to? Are you feeling down or a bit overwhelmed?

Do you know someone who is feeling out-of-sorts or depressed? Let them know they can call Mates in Construction. Free call 0800 111 315 at any time.

BAYLEYS THE MARKET LEADERS ® Agency Team of The Year 2020 & 2018

Multi-Media Marketing Campaign of the Year 2020 Large Commercial & Industrial Office of the Year 2020, 2019 & 2018

Over $400million of industrial property sold and leased by Bayleys Auckland over January and February 2021 With extraordinary levels of activity being seen in the industrial sector across the country, Bayleys Auckland Industrial have started 2021 off strong. Leveraging the combined power of the national Bayleys network, allows the team to deliver market-leading insights and solutions for our clients. Whether you’re an occupier, landlord or investor, Bayleys Auckland Industrial will deliver the best results.

Get in touch with the team today.

Scott Campbell 021 414 107 LICENSED UNDER THE REA ACT 2008

Residential / Commercial / Rural / Property Services

Buy Local is a special Facebook group for GETBA members to share ideas, communicate, promote their business products and services, and to show support for other local businesses. Membership of this group is only available to GETBA members and associate members. For further information on becoming a member please visit our website: The page is moderated by the GETBA team and access will only be granted once we have identified the business and employee. We encourage our members to join this group and to proactively promote their business products, services and special offers along with supporting other local businesses.

Join here: For more information contact : e

p 09 273 6274

Buy local and support local because East Tamaki is indeed a great place to do business!


Greater East Tamaki Business Association Inc.

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