George Dfouni Believe that Hotel management isn’t leisurely. It requires soft skills and difficult skills — art and science. And to become outstanding at this craftwork, you need years of experience, the right tools, and stellar organization methods.
A guest’s experience is not determined by just one person, but by various people. It starts the moment a guest visits your hotel’s website to make a reservation and continues with the valet and bellhop the moment they arrive at the hotel. Then, the front desk takes it from there, and housekeeping finishes the job.
Every hotel guest should be treated with equal amounts of respect and gratitude for patronizing your business. However, if there is one customer segment hotel managers should focus more time and effort on, it’s event leads.
One excellent way to leverage social media is to repost photos that guests post while staying at your hotel.
Encourage guests to take these photos by providing a catchy hashtag or geofilter for them to use.
Communication is crucial for effective hotel management. A lack of communication leads to mistakes, which lead to crises. Mastering the art of communication will keep your team on the same page — ensuring important elements of the guest experience don’t slip through the cracks.
Hotel trends are constantly changing — it’s par for the course in the hospitality world. What was sophisticated or trendy yesterday may be considered cliche or tacky in a few years time.
