Tillicoultry Quarries offer a unique combination of high-quality materials and exceptional customer service. Established in 1931, we’ve been building our service legacy for over 90 years, with the supply of a wide range of construction materials to help build and maintain the UK’s roads, buildings and infrastructure.
Our skilled staff supply asphalt, aggregates & crushed rock, sand & gravel, concrete, cement, sports sands and mortars & renders from our state-of-the-art facilities across the UK.
As a family business, with a clear focus on our people, we have built on our foundations and invest continuously in our plants, facilities and equipment.
With a strong team of over 300 team members ensuring we can consistently deliver a unique combination of quality materials and service excellence for our customers.
Our high-quality, materials, together with our commitment to responsive customer service, ensures we build long-term relationships with our customers, based on reliability, trust and respect.
We are at a stage in our growth where it is important that we understand what has made us successful to date, and what is going to build a sustainable future for Tillicoultry Quarries.
The Tillicoultry Quarries Playbook clarifies our distinctiveness. It provides us with guidance on how to ensure that we all capitalise on what makes us unique in a consistent way, at work, in the industry and with our customers.
It should be used as a support tool and referenced whenever you need a reminder about what makes Tillicoultry Quarries different, and how to do things the Tillicoultry Quarries way.
Since our beginnings in 1931, we have always been passionate about providing the highest quality materials and service to our customers. The customer experience has become a key differentiator of the Tillicoultry Quarries offering.
Our approach to the quality of materials, the safety of our team and our customers, and our customer service excellence is unique.
Our success to date has been driven by our remarkable customer and team experience.
We are open, honest, professional, reliable and consistent.
And yet, we are flexible, innovative and committed to the highest level of quality and service.
We will use this commitment to continue to build our success story.
vision
To be renowned for quality materials and exceptional customer experience, by being flexible, reliable and committed to the continuous development of our team and business.
purpose
To be the supplier of choice for quality materials and service, and the employer of choice for hardworking, invested individuals.
By providing training, upskilling our team and recognising and rewarding outstanding work, Tillicoultry Quarries ensures that only quality products and service is provided to our customers.
We invest in our people, processes, equipment and infrastructure to maintain high levels of quality across our products, customer service and internal team experience.
We are proud of our team, and we are committed to investing in the company’s future. As we offer a job for life, this means investing in each and every member of our team.
The safety of our team and our customers is our highest priority. That’s why we continually invest in Health and Safety resources, processes and training.
Capabilities
COMPLETE SERVICE FOR FULL PROJECT DURATION FLEXIBLE SERVICE INCLUDING 24/7 AVAILABILITY
• Asphalt
• Aggregates & Crushed Rock
• Sand & Gravel
• Concrete
• Cement
• Sports Sands
• Mortars & Renders.
The UK Quarrying Industry is one of the oldest in the country. For hundreds of years quarrying has been an integral part of our industrial heritage. There is estimated to be around 1,300 quarries in the UK, producing around £3 billion in products every year (British Aggregates Association).
Our primary customers are generally local authorities and surfacing contractors. However, groundwork contractors, civil engineering contractors, builders’ merchants, landowners and sports ground contractors also need our materials.
Our offering also includes a variety of mortars and renders, meeting the specialised needs of architects, national house-builders, rough-casters, plasterers and approved render applicators.
This reflects our commitment to diversifying our product range to cater to the evolving needs of the construction industry.
Many of our customers are involved in building and maintaining critical developments across the country. They are driven by quality, service excellence, consistency, reliability and value for money.
Like us, many have cultures focused on delivering projects under tight time constraints and budgets, emphasising the importance of reliable and high-quality materials in their work.
To provide our customers with high quality material, delivered to them with exceptional customer service, in a manner which is responsive and flexible to their needs.
When we asked customers why they choose TQ, they said:
• We give them confidence
• We provide service, not just products
• We offer them value for their money
• We are responsive to their needs
• We are flexible to their circumstances
• We make their life easier.
• Products best suited to purpose
• Project success
• Value for money
• Ease of service.
• Quality materials
• Great customer service
• Reliability
• Flexibility
• A competitive price.
• Valued
• Loyal
• Important
• Satisfied
• Confident
• Informed.
We are proud, responsive and flexible towards our customers.
We are continually establishing our reputation for quality products and service excellence.
• We are proud to offer the highest quality materials
• We have a designated team to ensure the quality of our products
• We are prepared for customers’ unanticipated needs
• We go above and beyond to fulfil the needs of our customers
• Our team are friendly, committed and a credit to our business.
Our official registered company name is Tillicoultry Quarries Limited. For all internal and external communications, the standardised reference is Tillicoultry Quarries. Occasionally, some customers and internal staff may colloquially refer to us as TQ. However, the use of "TQ" is only deemed appropriate if it stems from a well-established relationship initiated by the customer. All written communications with customers should explicitly use the business name "Tillicoultry Quarries." We encourage the consistent use of the complete Tillicoultry Quarries brand name wherever feasible.
Our tone of voice encompasses the language we employ daily across all customer touch points to convey our brand. It is characterised by simplicity, clarity, professionalism and the avoidance of complex language and buzzwords.
"The right material for the job"
"Delivering value for money"
"We save customers time and money"
"Contact us to discuss your requirements"
By adhering to these communication guidelines, we ensure a unified and professional representation of Tillicoultry Quarries across all interactions.
Consider how we should consistently embody our brand ethos of “Building a Service Legacy” at every stage of our interactions with customers.
• When customers call our office and speak to us on the phone
• When customers see our brand and company mentioned online and in the media
• When customers see our brand on our equipment
• When customers speak to us in person –in an office, onsite or offsite
Ensuring consistency across these various touchpoints enhances our brand’s credibility and reinforces a professional image.
Tillicoultry Quarries has been built on a passion for quality and service. Our values help shape and guide us in the development of our people and how we select who is right to join our team.
We measure the performance of our people, not just on their skills and job deliverables, but on their contribution to our brand through living our values.
CUSTOMER DRIVEN WHATEVER IT TAKES
• Always find a way to make it happen
• Personal accountability for the job at hand
• Pull on company wide resources.
QUALITY RIGHT FIRST TIME
• Relentless focus on quality
• Pride in your work
• Open and honest feedback.
BUSINESS
• Unconditional commitment
• Hands-on, muck in
• One team, together.
lOOKING OUT FOR EACH OTHER
• Compliance to safety
• Use the right tools and PPE
• Escalate and report.
The company has an obligation to ensure that at a senior level the brand is made tangible through the leadership of our people and team.
The Tillicoultry Quarries brand drives how we build our reputation as an employer.
To be true to this brand promise, the senior team must lead by example.
Continue Building a Service Legacy by:
• Living and breathing the company values
• Understanding that everyone counts in the business
• Encouraging internal team development and initiative
• Initiating improvements in people, process and infrastructure
• Talking clearly and in a straightforward, friendly manner internally and encouraging others to do so
• Challenging the team, our processes and offering to customers to continuously build sustainable company success
• Recognising and rewarding the team when due.
Tillicoultry Quarries Ltd
Head Office
RWM House
Kilbagie
Alloa
FK10 4DY
T: 01259 730481
sales@tillicoultryquarries.com tillicoultryquarries.com