Awardwinningmarketing managerwithover20years experience,CraigWellstakes newpositionasCustomer ExperienceManagerfor PlumberGrays. PlumberGraysCEO,Peter Chambersexpressedconfidencethat CraigWellsisreadytohandlethe job,saying:Thefastpacethat PlumberGraysisgrowingmeansit needssomeonetostepinwiththe rightexperience. Craighasagreatwealthof knowledgeaboutsocial mediaandnewwaysforthe businesstocommunicate withcustomers. Amongthenew responsibilitiesCraigWells canexpecttohandle,themain challengesare:Improvingthe satisfactionratesof customers.
Asthebusinesshasgrown, itsbeentoughtokeepthe samehighstandardsof customerservice. PlumberGrayshasalways prideditselfonitsreputation andthattheyhavegotthisfar onwordofmouthalone. Technologyhaschanged andgrownovertheyears, andthebusinesshasnoone thatknowsitaswellas Craig. Increasethevisibilityon socialmediawillhelpbring thebusinessintothe moderneraofsocialmedia. Oneofthebenefitsofthisis thatcustomerscanshare theirpositivestoriesabout PlumberGraysandtheyhave helpedthem. Customersandcurrent employeesareinvitedtosend theirmessagesofcongratulations andwelcometothenew CustomerExperienceManager viathewebsite: https://plumbergrays.com.