14yearsofmarketing experienceandsocialmedia experience,AnneWoodtakes newpositionasCustomer ExperienceManagerfor PlumberCrediton. PlumberCreditonCEO,SamFrost expressedconfidencethatAnne Woodisreadytohandlethejob, saying:Annehasbeenhiredto managethewayPlumberCrediton dealswithcustomersonlinewith socialmedia. Sincetherapidgrowthofthe businessoverthelastfew years,itsimportantthatthe businessalsogrowsonline. Amongthenewresponsibilities AnneWoodcanexpectto handle,themainchallengesare: PlumberCreditonhaveavery smallonlinepresence,with hardlyanysocialmedia. Theyneedtoimprovehow theycommunicatewiththeir customersoversocial media. Thebusinesshasgrownalot overthelastfewyears,andthe numberofplumberstheyemploy hasalsorisen,buttheydoneed toincreasethenumbermore.
Annewillreallyhavetodrag thebusinessintothefuture withtheywaytheyuse technology. PlumberCreditonhave recentlycreatedabrand newwebsitewhichallowsits potentialcustomerscontact them. Withtherapidgrowththat PlumberCreditonhasseen,itsa greattimeforthemtoexpand theirmanagementteamto includesomeonewiththe experienceofsocialmedia. Annehastheexperienceto makesomerealchangeto thebusinessandshowthem newwaysofinteractingwith customers.