AIPoweredCRMsarebecomingpopular intheMENARegion
ThinkTribeTechnologies,aleadingERPSolutionproviderintheUAE hasstrategicallypartneredwithXenotobringAIBasedCRM solutionstotheMENAregion.
WiththeXenopartnership,ThinkTribeTechnologieswillbe abletoprovideendtoendsolutions,rightfromoperationsto Omni-channelconsumerengagement,andassistcustomersin theirdigitaljourney.
"Wearepleasedtointroducethenext generationofCRMstotheregion.
BrandsthatuseXenowillhavethe advantageofcreatinga360-degreeviewof customersacrossstores,e-commerce, loyaltyandfeedbacksystems."saidSteve Raju,DirectorofThinkTribeTechnologies.
ZiaManna,DirectorofThinkTribeTechnologiesisofthe opinionthat"UnliketraditionalCRMs,XenoisAIdriven, whichgivesittheintelligencetogoverydeepinto customerunderstandingandthat'sthemostimportant part."ThinkTribe'scorecompetencyhasbeenitsabilityto understandcustom
"ThepartnershipwithXenonowgivesThinkTribetheabilitytoprovideROItobrandswhoare seriousaboutdrivingdigitalconsumerengagementandwanttousethepowerofAItostandapart inthemarketplace",saysMalleshReddy,GeneralManagerofThinkTribeTechnologies.
Accordingtoresearch,retailerswho havetheabilitytoprovidepersonalized experiencesareabletodriveupboth customerloyaltyandthetopline. Personalizingthecustomerexperience willyieldmoreengagedcustomersand driveupsales.
Ingeneral,apositivecustomerexperienceishugelymeaningfultoaretailer'ssuccess:it yields20percenthighercustomer-satisfactionrates,a10to15percentboostinsalesconversionrates,andanincreaseinemployeeengagementof20to30percent.
Xeno'spersonalizationengineisalso abletocreatecampaignsthatare relevantforeachandeveryindividual customeracrossSMS,email,Facebook &Instagram. Whilemostmarketerswantmore controloverthecustomerjourney,only thesmartonesthatusedAIbased CRMsareabletodoitinthemost effectivemanner.
