Performance Report March 2024
Gaston County Mission Statement
Providing excellent public service every day
Gaston County EMS Mission
Preserve Life – Promote Safety Reach - Assess - Treat - Transport GEMS provides excellent public service every day by delivering people-centered, highly reliable, allhazards Emergency Medical Services to preserve and enhance the quality of life for the residents and visitors of Gaston County.
Gaston County Vision
Gaston County Government will be a model of excellence in public service leadership, innovation, collaboration and inclusion, ensuring the safety and well-being of residents, preserving natural resources and providing recreational, cultural and economic opportunities that lead to global success and set the stage for future generations.
Gaston County EMS Vision
Excellence in patient care – No matter where Grounded in our commitment to people-centered care, GEMS is a local, regional, and industry leader in Emergency Medical Services. We are recognized for collaborations in public outreach, comprehensive preparedness, and equitable response and outcomes. Our strategy involves reaching, treating, and engaging with patients and community members where they are at, physically, mentally, and emotionally. We take the care to the patient.
1
GEMS Revenue Collections
EMSMC Crew Analysis
Response Times
Emer. Chute: <00:01:00 <00:01:30 00:00:49 00:00:51 00:00:59
Emer. Response: <00:10:00 <00:15:00 00:13:23 00:14:14 00:14:05
Non-Emer. Chute: <00:03:00 <00:05:00 00:01:27 00:02:16 00:03:55
Non-Emer. Response: <00:15:00 <00:20:00 00:25:52 00:34:15 00:25:24
Hospital Clear Time: <00:20:00 <00:30:00 00:26:29 00:24:45 00:23:53
Unit Hour Utilization
2
Measure Q1 Q2 Q3 Q4 Phone Number Collected 53% 55% 58% Patient Signature Gathered 60% 59% 56% Social Security Number 61% 54% 51% PCRs Not Returned for Correction 95% 97% 98%
Measure Goal Exception Q1 Q2 Q3 Q4
Measure Q1 Q2 Q3 Q4 Above (>0.5) 153 110 Normal (0.3-0.5) 15 Below (<0.3) 0 110 53 5 51 7
Measure Q1 Q2 Q3 Q4 YTD Revenue $3,281,206 $3,155,625 $3,482,047 $9,918,878
Fractile Emergency Response
3
Rate Q1 Q2 Q3 Q4 3.13% 5.63% 3.75% YTD 4.17%
Volume by Hour of Day Hours of Sick Time Used Q1 Q2 Q3 Q4 3,348 3,672 2,395.75 YTD 9,415.75
Turnover
Call
Q1 Q2 Q3 Q4 44% 45% 44%
Asian
White
Response Equity
Response Times (Goal: 10 Minutes)
00:06:16 00:13:09 00:16:51
00:09:44 00:11:35 00:11:11
00:09:24 00:09:32 00:13:24
00:09:46 00:09:49 00:14:31
00:07:40 00:08:23 00:12:43
00:10:18 00:10:30 00:14:27
Transport Rates
Return of Spontaneous Circulation
4
ESO Q1 Q2 Q3 Q4
Races Within
American Indian or Alaska Native
Black or African American
Hispanic or Latino
Native Hawaiian and Other Pacific Islander
Races Within ESO Q1 Q2 Q3 Q4 American Indian or Alaska Native 100% 67% 77% Asian 56% 62% 81% Black or African American 68% 72% 74% Hispanic or Latino 63% 71% 72% Native Hawaiian and Other Pacific Islander 50% 71% 60% White 65% 73% 74%
Races Within ESO Q1 Q2 Q3 Q4 American Indian or Alaska Native N/A 0% N/A Asian N/A N/A 100% Black or African American 62% 25% 41% Hispanic or Latino N/A 100% 0% Native Hawaiian and Other Pacific Islander N/A N/A N/A White 35% 38% 34%
GEMS Workforce Equity
Generation Groups
5
Gender Genders From ESO Personnel Management Q1 Q2 Q3 Q4 Female 53% 53% 54% Female-to-Male, Transgender Male - -Male 47% 47% 46% Male-to-Female, Transgender Female - -Other, neither exclusively male or female - -Unknown (Unable to Determine) - - -
Generation Q1 Q2 Q3 Q4 Baby Boomer (1946-1964) 7 7 5 Generation X (1965-1979) 40 40 38 Millennials (1980-1994) 74 74 68 Gen Z (1995-2012) 80 80 89 Race Race From ESO Personnel Management Q1 Q2 Q3 Q4 American Indian or Alaska Native 0 0 0 Asian 1 1 1 Black or African American 5 5 5 Hispanic or Latino 5 5 5 Native Hawaiian and Other Pacific Islander 0 0 0 White 193 193 185 Two or More 4 4 4
6 County Q1 Q2 Q3 Q4 York 2 2 7 Cleveland 2 1 8 Mecklenburg 2 1 8 Lincoln 2 1 8
Aid Provided to Other Counties County Q1 Q2 Q3 Q4 Gaston 0 0 0 Mutual Aid Requested for Gaston
Focus Area Q1 Q2 Q3 Q4 Clinical 1,780 1,270 6,472 STAR Team 54 63 45 Tactical 294 215 351 Driving 0 32 39 EMR Class 0 0 0 EMT Class 0 0 0 Training Hours
Mutual
County
Focus Area Q1 Q2 Q3 Q4 Repeat Patients:10+ Calls / 90 Days 7 9 6 Medication Assisted Treatment Patients 5 13 6 Distributed Naloxone Kits 320 656 421
Community Paramedic Program
7 Call Outs Readiness Q1 Q2 Q3 Q4 Tactical 4 11 3 Water - Surface / Dive 10 2 7 Missing Person - Special 35 25 29 Lock-Ins 23 23 19 Mountain 6 0 5 Structural Collapse 0 0 0 Trench 0 0 0 Confined Space 0 0 0 Rehab 0 0 0 RSU 290 291 296
Audience Q1 Q2 Q3 Q4 Hours Interactions Hours Interactions Hours Interactions Hours Interactions Fire Department 517 129 105 35 87.5 25 High School FootballHands Only CPR & Stop the Bleed 20 150 16 50 0 0 CPR 240 60 152 38 243.5 91
Specialty Response Incidents Public Education
