gtn OCTOBER 2019
Advice & information for garden centre professionals
gardentradenews.co.uk
Great service is key for SBM Life Science Relationships are the foundation of any true partnership and SBM has a clear vision that the future of its business relies on great service. Nick Walton, Head of the SBM Business in the UK and Ireland, said: “I need to make sure that our business is at the forefront of service. Price is only one dimension, but there are many other ways that we can add value to your business.” As part of this ‘service strategy’, UK Sales Manager Scott Williams lead his team to the shop floor. “Having come from a garden centre retail background myself, I understand the importance of service and I wanted to ensure that my team understand what it is like to work in a busy garden centre.” Scott, along with Andy Reffold, David Fairless and Heather Mayne partnered with local garden centres to work with their staff
on the shop floor during weekends in July. “It was a great experience as a team to spend some quality time on the shop floor,” said Scott. “And it wasn’t about just selling our product. We worked within plant areas, stacking shelves as well as advising consumers on the right solution for their problem. We will definitely be revisiting this exercise again as we embark on 2020!”
4For more information about SBM and their future strategies for the 2020 season contact your local sales representative. See inside for more details.
New sole strategic distribution partnership SBM have agreed a sole strategic distribution partnership for the traditional trade business with Stax Trade Centres. “An enormous amount of work behind the scenes has gone into reviewing our current route to market and we strongly believe that Stax can help us achieve our vision,” said Nick Walton, Head of the SBM Business in the UK and Ireland. “We have a fantastic relationship with the team at Stax and we have been exceptionally pleased with the commitment that they have shown our business over the past five years.” Stax Joint Managing Director, David Hibbert, commented: “We’re delighted to have been selected as sole strategic distribution partner to SBM for the traditional trade market. They are a very significant player in the gardening solutions market and their decision to work with us reflects the growth we have made as a major distributor, both to independent garden centres and groups alike. “Stax has worked extremely hard, to develop its own garden centre distribution capabilities, and to forge a strong and stable a relationship with SBM. This new partnership represents the reward for those efforts, and we’re very much looking forward to continuing our association with the SBM team and helping them achieve their vision.” SBM are committed to servicing the UK/I markets and see this as a positive step forward in their strategic plans to allow a more coherent and effective way of collaborating with garden centres and nurseries. UK Sales Manager for SBM, Scott Williams, said: “I have no doubt that this next step for our business is absolutely the right thing. I have personally managed the Stax account now for circa 8 years and have every belief that David, Eddie and the team will take on this challenge and excel. “My team will be visiting garden centres after Glee as we embark on our pre-season campaign, so if you miss us at Glee, we will bring our 2020 plans directly to you.”