Destination Garden Spot Village - Fall/Winter 2015

Page 1

FALL 2015

DESTINATION Where life blooms â„¢

5 Aspects of

Integrity Fall 2015

Page 30




Visit GSVFALLFESTIVAL.ORG for event details.

2 D estination Fall 2015

honoring the INTEGRITY of local culture

Saturday, October 10, 2015 at Garden Spot Village

Fall 2015



INTEGRIT Y defined 4 D estination Fall 2015

We strive to be fair, honest, open and accountable as we fulfill the goals of the organization. We recognize that personal integrity, acted out on a daily basis, is the foundation of our future success. Fall 2015



letter from the e d i t o r This issue of Destination Garden Spot Village is the last in a series of seven issues focused on the Garden Spot Village mission and core values. The theme of this issue is INTEGRITY. Integrity is an interesting topic, because it can feel very “soft.” It can be defined in a number of ways, some of which can be open to interpretation. Garden Spot Village has considered the meaning of integrity since the beginning, when the core values were established. It is listed last, because it is the anchor; the core value by which the other values are measured. Without integrity, everything else falls apart. Does that mean we’re perfect? Nope. Does that mean we never make mistakes? Nope. However, we do strive to uphold our values to the best of our ability. That’s integrity.

“ We list integrity last, because it is the anchor, the core value by which our other values are measured. Without integrity, everything else falls apart.”

At Garden Spot Village, integrity means, “We strive to be fair, honest, open and accountable as we fulfill the goals of the organization. We recognize that personal integrity, acted out on a daily basis, is the foundation of our future success.” That’s a tall order. How do you achieve it? We achieve it through transparency, accountability and community. For example, our leadership team has an unprecedented “open door” policy. In addition, we offer a wide variety of public forums that are open to everyone. This magazine is another manifestation of that openness. If you want to know what is going on at Garden Spot Village, all you have to do is ask. Transparency invites the community to question, analyze and put a wide variety of perspectives on the table. When a community is encouraged to question, it facilitates accountability. That doesn’t mean that everybody agrees on everything, but it does mean that everything is up for discussion and conversation. I love this cover: Through the Lens of Integrity. It was designed specifically for this issue. It’s a hand-spun work of art with a very intentional color palette. It symbolizes a community network of trusting relationships that honor transparency and accountability, leading to a high degree of integrity. This network creates a sustainable model in which integrity has the opportunity to flourish. Community isn’t a word that Garden Spot Village throws around lightly. We take it seriously and we strive to create it intentionally. In this issue you’ll discover how to discover whatever it is you might want to know more about Garden Spot Village. Enthusiastically,

SCOTT MILLER Editor & Chief Marketing Officer 717.355.6000

6 D estination Fall 2015

We welcome your feedback. Please write to us and let us know what you think about Destination Garden Spot Village. If you’ve had a chance to visit the Garden Spot Village campus, please tell us about your experience. We want to hear from you! E-MAIL:

table of c o n t e n t s







Scott Miller, Editor Destination: Garden Spot Village 433 S. Kinzer Avenue New Holland, PA 17557


John & Lynne Kokotiuk



Log in, search “Garden Spot Village” and join in the conversation, or follow us on twitter: @gsvcommunities ONLINE: TELEPHONE:

717.355.6000 Please send address changes to our move-in coordinator Caren Creek at Photography by Jeremy Hess Photography




Steve Lindsey, chief executive officer


Meet the Making a Difference Committee

26 ON THE HORIZON Sycamore Springs: A New




Neighborhood Takes Root


Kling & Fanning, LLP


Chicken Jambalaya with Andouille Sausage


Things to See & Do

Issue No. 13 Published biannually

Fall 2015



meet your n e igh bors

John & Lynne Kokotiuk: “Look, Learn, Love It!”


efore John and Lynne Kokotiuk moved to Garden Spot Village last November, they spent 42 years in Woodstock. No, not that Woodstock…

they lived on 13 hillside acres in Woodstock, Connecticut, about 330 miles from New Holland. A private gravel road led to their home. 8 D estination Fall 2015

“It was a lot of maintenance,” says John. As he approached his target retirement age of 63, he found himself asking, “Is this what I want to do?” He asked Lynne what she’d do if something happened to him, and she said she’d move. “That’s when we started planning where we’d want to retire,” says John.

“ As soon as we drove in, Lynne was so impressed. She felt like she belonged here.”

They knew Lancaster County from trips to visit a daughter in nearby Shillington, so they started looking for Christian communities in the area. Garden Spot Village was on the list.

“As soon as we drove in, Lynne was so impressed. She felt like she belonged here,” John says. That was about four years ago. They came back for a Look & Learn and put their names on the waiting list. “The more we participated as future residents, the more we felt this was the place to be.” Since they moved here, their feelings have been validated many times over. As future residents, they saw what they would expect a prospect to be shown—teamwork, friendliness, opportunity… “As residents on the inside, we now see that’s what’s actually happening,” says John. “That’s integrity. That’s wholeness.” “When we were future residents, people would tell us what it was like. You hear a lot, but it doesn’t sink in until you move here,” says Lynne. “They undersold and over-delivered.” MEETING THE NEED FOR COMMUNITY

It’s not easy to make a move after 42 years. A Long Island native, Lynne moved to Connecticut after high school; John grew up in New Britain. They met at the University of Connecticut, married and moved to Woodstock. They had been there ever since, with one exception: when their daughters were 12 and 14, the Kokotiuks lived in Costa Rica for a month while adopting their two sons. John and Lynne thought a lot about what they wanted in the next place they’d call home. They knew they wanted to do less maintenance, so they would have more free time. They wanted to simplify and downsize. They wanted tiered health services. They only wanted to move once, and they wanted to do it while they were both still healthy. “We were isolated in our rural area. As we got older, we wanted community, relationships, a neighborhood feel and a welcoming atmosphere,” says John. “We wanted it to feel like home. This feels like home.” “I really enjoy the social events and getting to know the Garden Spot community,” says Lynne. “We have met so many wonderful people and are already building friendships.”

The open, spacious one-story cottage floor plan also fit their vision, and they found it was easier than they expected to simplify their lives. Their real estate agent encouraged them to de-clutter before they marketed their home. Ultimately, they kept only what was valuable to them—mostly items related to their family history. When they got to Garden Spot Village, they were able to start fresh. The longer they live here, the more they appreciate the design and floor plan—and the less time they spend inside it. “I volunteer at Mountain View (Personal Care) and joined the Art Guild and Crafters Club. I also host a Women’s Bible Study,” says Lynne. John enjoys walking their toy poodle, Toby, through the Garden Court and around the many foot paths. He volunteers with Caring Connections and has joined the Woodshop. Both helped out at the Garden Spot Village Marathon and the Best Kept Secrets Tour. “We see people with a passion for missions, the community and serving others,” says John. “We’re excited by the many opportunities to get involved.” THE GIFT OF TIME

They changed doctors. They changed their drivers’ licenses. But the biggest change of all was giving themselves the gift of time, free from having to plow a 100-yard-long driveway or to wait around for a repairman. When their pipes froze, a single call to Facility Services had it fixed that day. When a water heater needed replacement, “they scheduled that in a day or two and took care of it while we were gone,” says Lynne. “The best part was, there was no bill at the end.” They want to spend more time with their children and grandchildren, who are in Shillington PA, Connecticut, Alabama and Nicaragua. They are exploring the local area. Now the couple has the freedom to travel, to investigate new pastimes, to connect. “When people have called and said, ‘I need help,’ we’ve been available to help,” says John. “Our time is not so busy that we don’t have time for people.” They see connections all around them. “The board, the staff, the CEO… I see all those people interacting with the residents, like they’re all part of one family,” says John. All across campus, he sees “people talking, smiling, greeting each other. Everyone is welcoming.” Now that they’ve found a spot that has everything they were looking for in a “launching pad” for the next phase of their lives, John and Lynne are looking forward to a long future at Garden Spot Village—and perhaps leading Look & Learn tours themselves.

Fall 2015



Steve Lindsey: A Focus on Service Steve Lindsey, Chief Executive Officer (CEO) at Garden Spot Village

10 D estination Fall 2015



team s po t l i g h t



ay e

campus, all the way across the globe.”

“Each day is a new opportunity. That’s what excites me about the role I play at Garden Spot Village,” says Steve Lindsey, who joined the leadership team as chief executive officer in 2001. In his position, he is charged with working with the board of directors on a vision for the future that helps the organization accomplish its mission moving forward, and maintaining an organizational structure in support of the mission. To Lindsey, that translates into many opportunities. “It gives me opportunities to serve others and to serve alongside an amazing group of residents and team members,” he says. “I have the opportunity to be involved in a culture that is always looking for ways to improve and finding innovative solutions to do so. My job gives me the opportunity to be in community; to establish rich, deep relationships with amazing people.” EXCITED ABOUT THE MISSION

“ My job gives me the opportunity to be in community; to establish rich, deep relationships with amazing people.”

Lindsey came to Garden Spot Village from the Harrisburg area, where he served in leadership at a retirement community and at a rehabilitation hospital. Garden Spot Village’s mission—to enrich the lives of older adults as an expression of Christ’s love—appealed to him as engaging, exciting and dynamic. “It gives me the opportunity to come to work every day focused on serving people in the name of Christ and enriching people’s lives in diverse ways,” he says.

At Garden Spot Village, he is part of a unique culture of service that is embraced not only by the staff, but by the residents as well. “At a lot of retirement communities, the residents live there in order to be served. At Garden Spot Village, people come here in order to serve. They say, ‘My health is good. I have a lot of great life experience and some wisdom. Now I can use that to make a difference in the lives of other people on campus, off

He sees the evidence of that attitude all around him—from the planning meetings for mission trips to Honduras and elsewhere, to the activity in the train room as club members prepare to welcome families and children from the community to the annual open house, to the growing stack of backpacks near the post office donated for local schoolchildren in need. His “go-to” stories include the Mountain View Vision & Design Team, which is helping create business opportunities so that women in Bangladesh can support their families, as well as the community’s involvement in Mennonite Disaster Service projects. “People here have come together to build homes for those in other parts of the country—and they do it in a way that involves everybody throughout the community,” he says. PART OF A GREATER WHOLE

Although Lindsey’s job title might put him at the top of the organizational chart, he is a facilitator and a team builder. “’The buck stops here’ is a great sound bite, but it doesn’t work very well functionally. If the leader is trying to make all the decisions, you wind up with a top-down hierarchy,” he says. “We worked on creating a structure where people are empowered and supported to do their jobs with excellence. When you have the right people hired into the positions— people who are competent and have a heart for the organization’s mission—and give them the right tools, that’s where you get that rich culture of engagement that happens with the Garden Spot Village team.” In his leisure time, Lindsey enjoys spending time with his family and running. He has completed about a dozen marathons, including the Garden Spot Village Marathon five times. He also enjoys smoking ribs and brisket and making homemade pasta and desserts. “I have a great sweet tooth, which is one of the reasons I have to run,” he says. At the Lindsey household, cooking is a collaborative effort with lots of experimentation. “I am blessed to have an amazing family,” he says. He sees a different sort of family growing up around him at Garden Spot Village. “A number of residents have told me that they have made more friends and experienced deeper relationships within the first year at Garden Spot Village than they did in the previous 40 years. That speaks to who Garden Spot Village is and what life is like here.” Contact Steve Lindsey: or call 717.355.6000.

Fall 2015




PICTURE YOURSELF 12 D estination Fall 2015




GARDEN SPOT VILLAGE FOR YOURSELF. SCHEDULE YOUR FREE VISIT! INCLUDES: One night in our Hospitality Suite Breakfast in the Creamery Lunch or dinner, your choice


Meet the people who live here

where life blooms™

Use all amenities

Thanks to its culture, landscape and location, Lancaster County has become a haven for retired professionals, outdoor enthusiasts, and energetic adults of all ages who want a lifestyle full of social, cultural, recreational, educational, and spiritual opportunities. In the midst of this idyllic setting, Garden Spot Village has distinguished itself by providing world-class hospitality and resort-style amenities. Our faith-based heritage and commitment to service are the foundations of a truly welcoming community. Imagine life at its best.


Homes from $82,900 to mid $300s, $1,102 - $2,341 per month all inclusive.*

* Garden Spot Village, 433 S. Kinzer Ave, New Holland, PA, 17557. 717.355.6000. A non-profit, fee-for-service community. Monthly fee includes repairs and maintenance of residence and furnished appliances, electric, heat, air conditioning, water, sewer, property taxes, garbage and trash disposal, lawn care, snow removal, security, use of common facilities, social, educational, cultural, and recreational events. The following are available for a fee: telephone service, cable tv, high-speed internet, dining options, personal care, skilled nursing, memory support, adult day services, at home care services, housekeeping, laundry, and a hair and nail salon. Fees and services are subject to change. Minimum age requirement 62 for a single person or 62 and 55 for a couple.

Fall 2015



true to the


“As a faith-based community, Garden Spot


Village provides warm hospitality for all to

Home to residents of many faiths and backgrounds, Garden Spot Village is affiliated with the Lancaster Mennonite Conference of the Mennonite Church, the Atlantic Coast Conference of Mennonite Church USA and Mennonite Health Services, as well as with LeadingAge PA and LeadingAge. Two members of Garden Spot Village’s board of directors are elected after consultation with the Weaverland Mennonite Congregation, and at least 60 percent of the directors must be active members of the Mennonite faith.

explore and become involved,” says Chet Yoder, director of pastoral services. “Our particularity in serving ‘in the name of Christ’ should not be interpreted as exclusivity. It simply means that we are committed to providing hospitality and care based upon the life and teaching of Jesus. In doing this, there are opportunities at various levels for engagement in the practice of faith.”

14 D estination Fall 2015

“As I understand it, when Garden Spot Village was formed, the composition of the board of directors was prescribed in this way so that the founder’s Anabaptist/ Mennonite values would endure beyond their own tenure. As it is, all the founders have passed and this proved to be an asture decision, as Garden Spot Village has grown

and expanded far beyond the humble beginnings in 1990,” says Brian Martin, pastor of Weaverland Mennonite Church and a current board member at Garden Spot Village. THE MINISTRIES

The three members of the pastoral services staff serve residents in many ways. “Marian Harnish has been a member of the pastoral services team for more then five years and contributes significantly in the skilled nursing area. Ken Martin focuses his ministry in the personal care areas and with people who use the services of Garden Spot Village At Home. He also facilitates a retired clergy association on campus and recently has been giving leadership to the cooperative living steering committee,” says Yoder, who primarily works with independent living residents and leads The Community Church at Garden Spot Village. A resident volunteer, Barbara Hoekstra, also serves the department. Established in early 2011, The Community Church meets in the chapel, and its growing multidenominational congregation includes members from on and off campus. Its appeal includes a classical worship style and extensive opportunities for members to be involved in the worship service, as well as, other times of fellowship and service. “The church continues to collaborate with local, national and global organizations in providing a Christian witness,” Yoder says. Residents and church members are involved in Cross Connection Ministries, ELANCO Social Service Network and the New Holland Area Food Pantry. They are planning a mission trip to the Dominican Republic in February 2016 and another mission trip to Honduras in March 2016. (see ad on page 62) THE WORKS

Faith and integrity are tightly intertwined at Garden Spot Village. The community partners with Mennonite Disaster Service on projects on the Gulf Coast and Long Island. It provides ongoing education opportunities through Eastern Mennonite Seminary, Garden Spot Village ALIVE and more. “The mission, clearly defined on paper, receives authenticity in daily life,” says Yoder. “The integration of faith and action are frequently observed in the varied activities at Garden Spot Village through Bible study, service projects, mission teams, support groups and many volunteers offering support and care in many different ways, says Ken Martin, (who previously served on the board and as pastor at Weaverland). “I believe the board and leadership at Garden Spot Village attempt to interpret and apply the mission of

Garden Spot Village to the process of decision making.” Sometimes those decisions pose challenges. Garden Spot Village must be a good steward of its resources today so that it can continue to carry out its mission in the future—but the leadership team recognizes that not every project in line with its mission will generate significant revenue. For example, the community is developing a leading edge cooperative housing initiative that will serve the mission well but is anticipated to operate at a marginal break even. Although it might not look exciting from an accounting perspective, “as an extension of our faith value, it is prudent to model for our community a doable and needed housing option for senior adult living,” says Brian Martin. Says Yoder, “Practicing integrity in the midst of community may feel like a sacred dance, with both community and individuals bearing responsibility for the enjoyment of the dance.” Garden Spot Village also works hard to ensure that its policies are fair and flexible enough to meet the needs of current, future and prospective residents while supporting prudent stewardship and financial stability. It also offers an exceptional degree of transparency, from resident-led campus tours to a variety of open meetings (see related articles elsewhere in this issue) to the opendoor culture and accessibility of the leadership team. This openness, says Brian Martin, “further validates both faith and integrity as the soul within the whole mission of Garden Spot Village.” Fall 2015



16 D estination Fall 2015

L-R: Lynn Greenlee, Glenda Bricker & Anne Knepley loading up backpacks full of school supplies for ELANCO students.

socially s pe a k i n g

Meet the “Making A Difference Committee” Down Main Street next to the Post Office, a large collection barrel is a testament to the opportunities to serve others that abound at Garden Spot Village. Each month, residents and staff fill it with different types of donations—sometimes food for the New Holland Food Pantry or household items for The Factory Ministries, a faith-based social services program in Paradise. As summer turns to fall, it is piled high with backpacks for children in need in the ELANCO School District. “I really enjoy every new project we do each month, but my favorites are the outreaches to the schools,” says Lynn Greenlee, a Garden Spot Village resident since 2007 and a member of the Making A Difference Committee, which organizes the charitable collections. Formed in 2009, the committee has about eight regular members but involves people throughout Garden Spot Village. “Making A Difference has a two-faceted goal,” says Colleen Musselman, director of life enrichment, who chairs the committee. “One is to educate others about the many services that exist in order to help our neighbors. The second is to come alongside those service organizations in order to lend a helping hand in some way.” SERVING LOCALLY AND GLOBALLY

The backpack drive usually garners about 75 backpacks, which residents fill with school supplies. “The teachers can pick up backpacks for any students in their class who need them,” Greenlee says. “Our winter project is to supply hats, scarves and gloves for students in the ELANCO School District.” Many residents knit the items they donate. “It is heart-warming to know that Garden Spot Village makes these items with a loving spirit and will bring joy to many students who need some special care.”

Making A Difference has also served the Ronald McDonald House, Mennonite Disaster Service, Susquehanna Pregnancy Center, Water Street Ministries and the men and women in the armed forces. Some activities are ongoing. The planning committee meets regularly to learn about new opportunities. This year, they have taken on several new projects. One is Sole Hope Ministries, a ministry to help children in Uganda who walk barefoot and get insects embedded in their feet. Volunteers from Garden Spot Village collect and cut pieces of denim, which are sent to Uganda. “When the missionaries get the pieces, they teach the villagers how to make the top part of the shoes, which are then attached to rubber soles made from tires. It makes a very nice shoe,” Greenlee says. The project was popular with residents, so the committee organized several shoecutting parties in the spring and early summer. This year, the committee also got involved with Global Aid Network (GAiN), headquartered in Mt. Joy. GAiN sends humanitarian aid to orphans, the poor and the displaced around the world. The group also provides “gospel bracelets to give them hope that is found in Christ alone,” Greenlee says. “This year at Garden Spot Village, we had many women and men come to join in making 2,500 gospel bracelets for GAiN. Twelve residents went to the GAiN warehouse to help pack clothing for a day.” INTEGRITY IN ACTION

The Making A Difference Committee is another example of how the residents and staff at Garden Spot Village put Christian values to work in service to others. Musselman was inspired to form the committee after reading Tony Hall’s, Changing the Face of Hunger. Residents readily embraced the opportunities it presented, and the members give generously of their time. “We can depend on each other so that what we choose to do will be done in a careful and honest way,” Greenlee says, acknowledging the contributions of her fellow committee members, “and we all try to encourage others to join in the work.” Musselman advertises the committee’s “collection of the month” in the monthly Garden Variety newsletter. A bulletin board next to the collection barrel explains who benefits from the collection. “The committee members take the items to a storage room during the month and then count and pack them. We either deliver the collection, or the ministry comes to pick it up,” says Greenlee. “Garden Spot Village is truly a place that seeks to glorify God.”

Fall 2015



coffee TALK


18 D estination Fall 2015

At Garden Spot Village, the leadership team and residents break twice a month for Coffee & Conversation, an informal questionand-answer session designed to improve communication throughout the community. What began a decade ago with a dozen or so folks in the Concord Room has grown to the point where it is now held in the chapel/auditorium.


ey members of the leadership team always attend, with others joining in periodically. Coffee & Conversation complements the monthly Towne Meetings.

“There were times when we would reach the end of a Towne Meeting and there were many more questions than we had time to answer, so we decided to have an informal time together to simply talk with one another about life at Garden Spot Village,” says CEO Steve Lindsey. “Coffee & Conversation is completely dedicated to open discussion. We don’t present an agenda. We simply open the floor for questions and spend up to one hour answering them as transparently as possible. No questions are off limits, so the topics can be wide ranging.” “GOOD COMMUNICATION IS JUST AS STIMULATING AS BLACK COFFEE…” — ANNE MORROW LINDBERGH

Other than steering clear of topics that might compromise individual privacy, conversations do run the gamut. “The things we bring up can be as funny as someone asking Steve Lindsey why he and another administrator are both wearing the same shade of blue that day—or as serious as a whole bunch of residents asking why Garden Spot Village needs to tear down our beautiful 15-year-old lobby and remove our landmark clock from the garden in the middle when the place looks perfectly spectacular to all of us,” says Janie Hutton, who has attended Coffee & Conversation regularly ever since she and her husband, Paul, moved here from Colorado in 2009. “It didn’t take more than a couple of meetings to see what a privilege—you might even call it a gift—the administration offers residents twice a month,” Hutton says. “We have fun and get lots of laughs,” she says. “We share ideas and learn from each other. Regular attendees get better acquainted with our leaders, who quickly become friends and know our names. We learn more about the whys and wherefores of things we see taking place. We feel like we’re in the loop and we are heard. Our leaders share their hearts, and it doesn’t take long to understand what’s behind the greatness of Garden Spot Village.” “Some good things have happened here because of Coffee & Conversation. The new aeroponic greenhouse started as a C&C conversation, ” says Bob Winegardner, a resident since 2004 and a regular attendee. “I participate in Coffee & Conversation because Steve Lindsey has made himself available to answer questions unfiltered and in a low-key open meeting. The existence of Coffee & Conversations reflects the fact that we residents are valued and that the leadership team recognizes that there is a lot of life experience here. Sharing that makes for a better community.” “COFFEE IS A LANGUAGE IN ITSELF.” — JACKIE CHAN

No wonder Coffee & Conversation is so popular with Garden Spot Village residents. It is also a favorite among members of the leadership team. Steve Lindsey, CEO; Steve Muller, COO; and Dale Beiler, CFO, attend regularly. Scott Miller, chief marketing officer, participates several times a year, and Don Bundren, general manager of dining services, drops in frequently to get feedback from residents on the community’s various dining venues.

“One of the things I love about Garden Spot Village is the high degree of openness and the willingness to engage in conversation or dialog even around difficult or sensitive topics,” Miller says. “In terms of integrity, transparency and accountability, Coffee & Conversation is a great way to encourage dialog and openness.” “I love it because it gives us a chance to hear what’s on the mind of those who live in our community—what is going well, what their challenges are, how we can serve them better, what opportunities exist for the future. We also use that time to brainstorm solutions to challenges, getting the perspective of many in order to make a better decision,” Lindsey says. “I think the residents like it for many of those same reasons. It gives them an opportunity to talk at a deeper level about a wide variety of issues. We often will spend a lot of time talking about the ‘why’ behind different decisions that have been made or need to be made in the future, sharing our views and perspectives on all the issues that help shape our community. It also gives residents a voice into the decisions that are made… and it’s accessible to anyone who wants to attend.”

COFFEE & CONVERSATION: First & third Thursday of the month 9 am – 10 am In the chapel

Fall 2015



Resident Board Members E.J. Rittersbach (center), Mike Cormany (right) with Brian Martin (left) pastor, Weaverland Mennonite Church.

Residents Are on Board at Garden Spot Village

SAY “BOARD OF DIRECTORS” AND THE IMAGE THAT OFTEN COMES TO MIND IS A GROUP OF PEOPLE MAKING DECISIONS IN A CONFERENCE ROOM FAR REMOVED FROM THE DAY-TO-DAY REALITIES OF THE ORGANIZATION THEY OVERSEE. That’s definitely not the case at Garden Spot Village, where the organization truly exists to serve its residents. Yes, the Garden Spot Village Board of Directors draws on the expertise of regional business leaders and other experts—but it also includes active members who live here.

“Boards need to be strategic and stay thinking long term. There also needs to be a balance of people who are experiencing the here and now and who have specific expectations that should be met now,” says Marlin Groff, chairman of the board. Of the board’s 11 directors, two are residents. That has been the case since approximately 2002, when Garden Spot Village pioneered what has since become an industry best practice. It creates “a circle of input and feedback, completing that cycle of information flow,” Groff says. “Having resident representation on the board enables the other board members to have quick and ready access to resident perspectives on the issues with which they 20 D estination Fall 2015

are dealing. It also allows residents to have quick access to a board member, should they have any questions or suggestions that they wish to bring to the board,” says Steve Lindsey, CEO. “Further, it shows that the board has nothing to hide—that they are acting in the best interests of the organization and those who live here. It provides another level of accountability and transparency within the organization’s structure,” Lindsey says. “And, if all that weren’t enough, we have a lot of very bright residents who have amazing life and business experience and are excellent strategic thinkers.”


Dive Deep

Residents must meet the same requirements for board membership as the other directors. The ideal candidate is “a resident who has experience serving on non-profit boards, who is able to focus on fiduciary responsibilities to the organization and who has the professional skill set or background that best meets the needs of the board at the time,” says Lindsey.

Garden Spot Village residents Mike Cormany and E.J. Rittersbach both are members of the Garden Spot Village Board of Directors—and of the board’s Finance Committee. In that role, they are able to get deep insights into financial issues affecting the community.

“They must be informed, look at the big picture, be strategic, prepare for board meetings, interact when called upon for their input and participate at the same level as any other board member, making fiduciary and strategic decisions,” says Groff. “The current ones meet those criteria. They bring good expertise to the board. They’re doing an excellent job.” Mike Cormany joined the board in 2009 and is currently serving his second term. After another resident member decided not to run for another term, Cormany let Lindsey know he was interested. Two board members interviewed him and the entire board voted to accept him. He has a degree in business administration with a major in accounting and has worked as an accountant in both the private and public sectors. He is also treasurer and the finance committee chair of the Welsh Mountain Health Center, which has offices in the Center for Health at Garden Spot Village and in Lebanon. “It has been exciting to be on the board and see proposed ideas become reality,” says Cormany, who has lived at Garden Spot Village since 2003. “I will miss that interaction when my term of service is over.” Elma “E.J.” Rittersbach moved to Garden Spot Village in 2008 and joined the board of directors in 2012. A member of the leadership team knew of her business background and involvement on another board, and that began the process. The idea appealed to her for several reasons. “I am the kind of person who wants and needs to be involved and hopefully is able to contribute any experience or knowledge I may have to the workings of the entire organization,” she says. “It enables me, as a resident, to share with the board some of the issues that may arise from other residents regarding their feelings about things that are happening at Garden Spot Village. It also allows me to help other residents think through and understand why the board makes the decisions they do.” Residents who want to volunteer to serve on the board are invited to submit a resume for board consideration and are elected by a vote of the board. They may serve for three, three-year terms before they must take time off. That policy helps ensure that the board always has access to new ideas and fresh perspectives.

“The finance committee looks at financial ratios, days cash on hand, and income and balance sheet make-up relating to financial covenants with banks and financial institutions dealing with Garden Spot Village,” says Cormany, who has an accounting background. “Once a year, we take a detailed look at the investments and examine their annual fiscal performance.” “We address the usual cash flow, balance sheet, dashboard and budgetary items, along with any Benevolent Fund allocations,” says Rittersbach, who had responsibility for budgeting at Farm Journal and also serves on the finance committee of another board. The committee has taken a deep dive into many initiatives and helped make difficult financial decisions. “We’ve gotten involved in projects that looked good on paper but were not practical when initiated. Thus we have to know when to hold our cards and when to fold them,” says Cormany. Other initiatives have turned out even better than planned. When Garden Spot Village recently underwent a major renovation of its Village Square and Main Street and opened The Harvest Table restaurant, “capital funds were in place to handle the cost of the renovations,” Rittersbach says. “As I understand it, we even came in below budget.” Now, as the board as a whole focuses on all five points of the organization’s new strategic plan, the Finance Committee is looking at the plan’s requirement for a sustainable business model. Addressing that requires that the organization has the right corporate structure, funds for future growth opportunities, a for-profit business and new revenue sources.

Fall 2015



Garden Spot Village

Gets Strong SCORES

IN AUTUMN, CERTAIN THINGS HAPPEN AT GARDEN SPOT VILLAGE. The campus gears up for the annual Fall Festival & Country Auction, the leaves get ready to don glorious colors and the survey forms arrive in the mailboxes. Alternating each year between residents and staff, the anonymous, confidential surveys provide Garden Spot Village with valuable feedback.

22 D estination Fall 2015

“The surveys are a mechanism that helps the leadership team to be accountable and consequently support our core value of integrity,” says Scott Miller, chief marketing officer. The surveys are conducted through Holleran, a third-party organization that provides proprietary satisfaction benchmarks for non-profit senior living communities across 42 states and Canada.

anonymous comments if they choose. Some of the highestscoring areas in the most recent survey were:

This fall, the organization is conducting the biennial resident satisfaction survey, last conducted in September 2013. “It gives each of the almost 1,000 people who live here the opportunity to score a series of questions crafted to help us understand how well people believe we are living up to our mission and our core values, providing valued services and the opportunity to live with purpose,” says Miller. It also allows for anonymous comments. The board of directors reviews the summarized results and shares them with residents.

“We have consistently scored well compared to benchmark averages in the areas of work climate/culture, safety/ security and pay/benefits,” says Bryan Groff, director of human resources. The employee surveys help “promote accountability throughout the organization. We want to know what we are doing well and where we could be improving. As results come in, the management team reviews them and works with supervisors to develop action plans in their department to address any concerns.”


Overall satisfaction, honoring the mission of Garden Spot Village and friendliness have received consistently high ratings over the years. In the most recent survey, several areas exceeded the Holleran benchmark. These included: • Fulfillment of mission statement • Accessibility of the administration • Fairness and consistency of administration policies • Opportunity to engage in a variety of life-enriching activities • Friendliness and courtesy of staff • Timely response to maintenance requests Although the scores and comments in most areas are complimentary, others point to opportunities for improvement. The introduction of The Harvest Table and the dining services partnership with Sodexo came about as a result of feedback from the last resident survey. The survey is a useful tool, but it rarely brings surprises. “The leadership team tries very hard to keep our ‘ear to the ground,’ so we’ve got a fairly good sense of what’s going on,” Miller says. “The survey helps to validate what we’re hearing and sometimes suggests a great emphasis in some areas. It’s another triangulation point. We get verbal input from the councils, Towne Meetings and Coffee & Conversation. Our doors are open, so people have the opportunity to speak to anyone on the leadership team about anything at any time.” SURVEY EVALUATES EMPLOYEE ENGAGEMENT

On the years when Garden Spot Village does not survey residents, it surveys employees, asking them approximately 60 questions about areas like supervision, work climate, pay and benefits, etc. Like the residents, team members score each question and may add

• I understand Garden Spot Village’s mission and goals • When I have questions about my benefits, help is available • I am trained in safety and emergency procedures • Employee cultural differences are respected

Both the resident and employee surveys give Garden Spot Village a way to measure how well it is “walking the walk” and living up to its values.


Garden Spot Village conducts its resident and employee surveys through Holleran, which provides community engagement research and consulting through its offices in Lancaster and Boulder, Colorado. Using Holleran’s services allows Garden Spot Village to compare its results with more than 300 communities. “We participated as a group with other members of the Anabaptist Providers Group, which allows us to get benchmark comparison data with other organizations similar to us in size, mission and backgrounds,” says Bryan Groff, director of human resources. “There have been about 10 to 12 organizations participating from this group.” When residents and employees complete their respective surveys, they return the forms to Holleran, so they can be confident that their responses are truly anonymous. When Holleran returns summarized results to the leadership team at Garden Spot Village, residents and staff alike can be confident that their responses have truly been heard. Read More: engagement-satisfaction-research

Fall 2015



GET READY, Future Residents SOME PEOPLE VISIT GARDEN SPOT VILLAGE AND ARE IMMEDIATELY READY TO GET ON THE RADAR. THEY WANT TO MOVE AT THE EARLIEST POSSIBLE OPPORTUNITY. FOR MANY OTHERS, MAKING THE DECISION IS A PROCESS— ONE THAT REQUIRES SOME RESEARCH. “For many, the decision to pull the trigger is still several years away. Those years can be used wisely by planning, preparing, cleaning out, etc.,” says Megan Farber, marketing associate at Garden Spot Village. “We want to do as much as we can to help Future Residents over time, so that when it feels right for them to get on The Radar, there are few barriers in front of them.”

To that end, Garden Spot Village is introducing a new seminar series. Greg Hostetter and Carol Lehman, of Hostetter Realty, kicked off the series in early September with a presentation designed to help attendees understand the real estate market and how it can change, how to choose a real estate agent and what to do before putting their home on the market. They are scheduled to offer the presentation again on Feb. 9, 2016. SAVVY ESTATE PLANNING

On Oct. 13, and again in November, Jeffrey Goss will discuss “creating the perfect estate plan that avoids the most common—and expensive—mistakes.” Goss, an attorney with Brubaker, Connaughton, Goss & Lucarelli, LLC, specializes in estate, trust, elder law and real estate matters. He regularly speaks at legal educational seminars, church functions and seminars focused upon educating his peers, in addition he has published several estate planning books. Since 2010, he has also served on the Garden Spot Village board of directors.

24 D estination Fall 2015

His presentation will address whether a living trust is necessary, carrying out your legacy in your estate plan, understanding the new power-of-attorney law and legal issues related to Alzheimer’s and other dementias. “The selfless stewardship shown by the residents of Garden Spot Village is what makes me feel privileged to serve them as a member of the board, but also has led me to provide free legal seminars that, hopefully can help residents keep their estate plan in order to avoid conflict and to avoid funds passing for taxes when they could serve a higher purpose,” Goss says. “I provide these seminars as one way to help residents or prospective residents to think about an estate plan as an opportunity to demonstrate their Christian values and principles, including providing for loved ones who share in those values.” Other seminars in the series will address financial planning, downsizing and moving, and other topics of interest. If you are a Future Resident, watch your email for your invitation!


These educational seminars will help you transition into your post career years and life at Garden Spot Village. EXCLUSIVELY FOR FUTURE RESIDENTS & THOSE ON THE RADAR SCREEN

October 13, 2015

This recent comment from a new resident made our day: “Garden Spot Village is the best thing that’s ever happened to us. It’s the best place we’ve ever lived. You told us to start planning years in advance and get everything ready so when you offered us a house all we had to do was call our realtor, list our house and finish packing. It was wonderful advice. It made everything so easy. We couldn’t be happier!”

January 12, 2016

To take that advice a step further we’re offering professional seminars for anyone with Future Resident Status (that means you have your approved application on file with us) and their family members. Our goal is to provide you with useful, practical information that will help you plan and get ready. We are bringing in respected local professionals to talk to you about real estate, rightsizing, estate planning and financial planning. They will share their professional experience while providing guidance and answering questions.

Move Management:

You can register online at or call our registration hotline at 717.355.6500. Seating is limited and we encourage you to sign up early.

Estate Planning

Financial Planning February 9, 2016

Real Estate:

Getting Ready to Sell Your House March 8, 2016

Rightsizing and Creating the Perfect New Place Check-in & Coffee:

9:30 am - 10:00 am Seminar:

10:00 am - 11:00 am Place:

Garden Spot Village Theater in Village Square

Fall 2015



GSV Main 26Entrance D estination

S. Kinzer Ave.

Fall 2015

on the h o r i z o n

SYCAMORE SPRINGS A New Neighborhood Takes Root The last issue of Destination Garden Spot Village introduced plans for an innovative new neighborhood across Kinzer Avenue on the west campus, and those plans are moving closer to fruition. Garden Spot Village continues to move forward with the site layout and floor plans and is working with the involved municipalities.

The neighborhood will be called Sycamore Springs and will feature 27 detached homes—no doubles or clusters— built around two common greens, with 11 houses around one and 16 around the other. Each “pocket neighborhood” will have a common house for get-togethers. Details and pricing will be available as soon as they are firmed up— and they are likely to be very attractive. “What we can say about the pricing is that we will do our best to keep everything as affordable as possible while maintaining the quality standards that people expect from Garden Spot Village,” says Scott Miller, chief marketing officer. “There will be a variety of upgrades, so you will have the ability to make your living space characteristic of your own personal style.” PLANNING FOR THE FUTURE

In order to ask the right questions, it’s important to understand some common retirement industry practices. For example, some retirement communities offer an artificially low purchase price, below the cost of new construction, and then take out a mortgage in anticipation of future income. “The Garden Spot Village leadership team sees this as a high-risk practice and views it like mortgaging the future of the entire community,” Miller says. “Our pricing will reflect current construction prices. Although we are not looking for a profit, we believe that covering our costs is a more prudent way to make sure that Garden Spot Village continues to thrive in the future.” As an expansion of Garden Spot Village, Sycamore Springs will have the same financial model—with an entrance fee, a variety of refund options and a monthly fee, which covers ongoing utilities and lifestyle services. That means residents won’t have to mow grass, shovel snow or pay property taxes. If something breaks, a call to Facility Services gets it fixed. “You will have all the advantages of Garden Spot Village,” Miller says. “Over time, as Sycamore Springs grows, there will be even more amenities to enhance your lifestyle in ways that help you live into your life passions.” To receive regular updates, e-mail a request to Read More:

Fall 2015





oppor tunity Live with

Mountain View Personal Care and Laurel View Memory Support offer a world of amenities, but what sets us apart is our specially trained staff who form family-like bonds with each individual. Residents also develop close friendships with others in a true community environment. Plus, all the amenities of Garden Spot Village are available for everyone! Call 717.355.6272 to learn more and schedule a visit!



Adult Day Services provides a secure, protective environment for older adults who need supervision and assistance during the day. Plus the amenities of Garden Spot Village offer unique opportunities for activity and engagement. Call 717.355.6226 to learn more or schedule a one-day, no-charge trial


Garden Spot Village at Home provides personalized in-home services to help people live with purpose and significance at all stages of life. We’ll help with the activities of daily living like getting up, dressed, and ready for the day; running errands and much more, so you can do the things that are meaningful to you! Call 717.355.6031 to learn more or visit A service of Garden Spot Village Lancaster County, PA







Fall 2015

Fall 2015

As seen in Fig:

embraces the Garden Spot Village lifestyle— he has a heart for music and a passion to share his gift. From time-to-time he fills the Village Square with musical inspirations worthy of a concert hall.




Aspects of


Core values in action, which many leadership books, articles and journals claim to be a difficult achievement; hinges upon leadership alignment throughout the organization. A considerable amount of effort goes into such alignment at Garden Spot Village. While the words may be a little different, you will probably agree, there is a lot of commonality in what the department heads had to say when they were interviewed with regard to integrity.

30 D estination Fall 2015


DON BUNDREN / dining services

“Integrity is something from within that helps define you internally and externally as a person,” says Don Bundren, Sodexo, general manager of dining services at Garden Spot Village. He sees integrity in the way individuals conduct themselves with others and carry themselves through out their daily lives.

Bundren and his team are an integral part of the community at Garden Spot Village. “Food plays an important role in our lives. It is a nurturing element in all that gather together,” he says. “We demonstrate this through our wide-ranging recipes and the food choices we offer in our restaurants.”


What’s more he notes, the team must “say what we mean and mean what we say.” That kind of integrity sets his team — and Garden Spot Village — apart. “I think it’s what makes us unique. The more we share our Garden Spot Village experiences with others, it will begin to grow locally and globally for the good of all of us.”


volunteer services

For Deborah Fast, director of volunteer services, integrity is the alignment of what you say, what you believe and what you do. By way of example, she points to a committed volunteer who prefers to work in solitude rather than with people. “The volunteer is also someone of great faith, and she told me she prays each day for God to show her what she should do. So when she saw there was a need for volunteers in the gift shop, she signed up, even though it wasn’t something she was naturally drawn to,” Fast says.

The new experience turned out to be a blessing for the volunteer, who came to enjoy the weekly interaction. “To me this is integrity: doing something because of your belief and convictions, even though you really don’t want to do it. You never know the outcome, of course, and that is also part of integrity,” she says. Fast sees the same integrity in action at Garden Spot Village, which operates in alignment with its mission and values. “The mission statement really matters. Managers, staff, residents and others hear it referred to constantly, and hear many references as to how what we are doing strives to fulfill the mission. Similarly, there is a lot of emphasis on the Garden Spot Village core values, and we shape communications, direction and action around them,” she says. In Fast’s department, that alignment translates to giving volunteers assignments they can count on, communicating openly and honestly, sharing critical information with them and one more important thing: “We don’t create ‘make-work’ assignments,” says Fast. “We want volunteer assignments that meet a real need and support the mission.”

Fall 2015




ROBERT HOCHSTAETTER / facility services

At Garden Spot Village, things just seem to work. When they don’t, they’re put right quickly. That happens because, at Garden Spot Village, integrity manifests as “responding respectfully to the requests of residents and other staff members in such a way that indicates ownership of solving the problem and meeting the need,” says Robert Hochstaetter, director of facility services. It involves recognizing when the legitimate needs of others must take priority.


“Integrity is the Golden Rule in action,” he says. “I would define it as being committed to honorable principles of conduct regardless of circumstances that might cause you to act in a different way. It is thinking, saying and doing the right thing, at the right time, in the right way.” That’s the Garden Spot Village way.

MELODY KARICK / memory support From Melody Karick’s perspective, “Garden Spot Village is a living example of integrity, starting with the leadership of our organization, carrying through to management, straight through to our residents,” says the director of Laurel View Memory Support. “The moral compass of this family is like no other that I have ever worked for or have had the honor of being a part of.” In Laurel View, as throughout Garden Spot Village, integrity is a part of the fabric of daily life. “We have responsibility not only to Garden Spot Village, to each other as teammates and to the residents, but also to their families,” Karick says. “When you move to Laurel View, you become part of a family. This family is an extension of the staff’s families and residents’ families as we all become one family. Trust that we will do the best for the residents and each other is a key ingredient. Sprinkle in an immeasurable amount of love, smiles and laughter” and that’s how the Laurel View team exceeds expectations. “That’s the feeling throughout all of Garden Spot Village, where the smiles and welcomes are genuine,” says Karick. What’s more, residents and staff carry that feeling out into the surrounding community whenever they go off campus. It’s a way of life worth sharing across many boundaries. “If the world’s leaders and just a percentage of people in this world lived with the integrity that you see in Garden Spot Village,” Karick says, “the world would be a much better place.”

32 D estination Fall 2015


SCOTT WEAVER / campus services For Scott Weaver, director of campus services, integrity means “walking the walk, living your values.” It also has to do with reliability — the expectation that an individual or organization will do what it says it will. “At Garden Spot Village, that means delivering a quality product and services,” he says. “In the case of my department, we try to make the place look nice. If it looks good, we’ve succeeded. If not, we have homework to do.” For Weaver’s team, part of living up to promises involves keeping on schedule with maintenance programs. If that is sometimes challenging, it’s not for lack of support. Like other teams throughout Garden Spot Village, they are empowered to achieve the desired results, and the expectations they aim to meet are clear and consistent—probably more so than in many other workplaces. The leadership team “has made it clear to us what’s expected, and we go from there,” he says. “Our CEO does what he asks of everybody else. That makes it easier when we’re trying to decide what’s right.” Whether by making sure that the campus is meticulously landscaped in spring and summer or that the walkways and roadways are safely navigable in winter, the team is focused on doing what it says it would. “If people can count on us to get it done, we begin to win their confidence,” Weaver says. As that happens over time, he sees a change in the people who have moved here. “As they begin to see how the departments work and that they are surrounded by people who care, they seem to switch modes. They begin to identify as family would. They realize they’re among people they can trust. You can begin to relax because you know you’ll be taken care of.”

Fall 2015



L-R: Tom Fanning, Linda Kling and Patrick Deibler.

34 D estination Fall 2015

community h i g h l i g h t

Kling & Fanning, LLP Lawyer jokes aside, integrity is everything to a law firm. “At the end of the day, the only thing we have to sell is our counsel, and no one wants to pay for the counsel of someone lacking in integrity,” says Tom

and Intercourse, has strong focuses on estate planning & administration and on real estate, plus it has an in-house title agency, Lancaster County Settlement Services, LLC, to accommodate clients whose real estate transactions require title insurance. Each attorney also has an area of specialty.

and future residents who haven’t moved

“Linda had a significant family law practice for many years. Although she has largely transitioned out of family law, she still represents an adoption agency and is in court nearly every week for adoptions,” Fanning says. “Patrick has a civil litigation and family law practice, so he spends a significant amount of time resolving disputes both in and out of the courtroom. I help many clients with business law issues and also have a zoning and land use practice that keeps me busy.”

to the area yet, but want to establish local


relationships. “It means doing what we say

The attorneys stay busy by giving back to the community, too. Kling, who has a passion for health care, has served on the boards of the Welsh Mountain Medical & Dental Center and Ephrata Community Hospital. Fanning has served as a trustee for the ELANCO Library and as a board member for the New Holland Recreation Center and New Holland Visions. He is currently on the advisory board of Cross Connection Ministries. He is also vice president of the local Kiwanis, which meets weekly for lunch at Garden Spot Village, “so you’ll see me on campus most Tuesdays,” he says.

Fanning, a partner in Kling & Fanning, LLP, a general practice law firm in New Holland that has many clients at Garden Spot Village, including both long-time residents

we are going to do. It means always putting our clients’ needs first. And it means practicing what we preach.” DEEP ROOTS

Linda Kling began her law career nearly 40 years ago with Thomas Henry Wentz, who had been practicing law in New Holland since 1945. Fanning graduated Villanova Law in 2006 and went to work with a large firm in Philadelphia. “It was a great firm, and the experience was invaluable, but it soon became obvious that I wanted to build a different kind of practice,” he says. “I was very fortunate to have Linda as a friend and mentor.” They opened Kling & Fanning in early 2009. Last year, they hired a third attorney, Patrick Deibler. Their New Holland office has a support staff of a dozen paralegals, secretaries, title insurance agents and receptionists.

In addition, he and Diebler both do pro bono work for the local Wills for Heroes program, which prepares estate-planning documents free of charge for our local police officers and first responders, “which is especially rewarding,” Fanning says. Serving their clients and giving back, Kling & Fanning operates with integrity—a value the firm shares with Garden Spot Village.

“We are blessed with a fantastic group of employees who care deeply about our clients’ needs,” he says. “Four have been with us for more than 25 years; our longest-serving employee started with Mr. Wentz 56 years ago!”

“I see Garden Spot Village upholding its value of integrity through its commitments to faith and community,” Fanning says, noting that Garden Spot Village voluntarily pays local real estate taxes despite its non-profit status. “If that isn’t practicing what you preach,” he says, “I don’t know what is.”

The firm, which maintains satellite offices in Lancaster

Read More:

Fall 2015



The Community Speaks Leadership Listens

36 D estination Fall 2015

LOOK UP “INTEGRITY” IN THE DICTIONARY, AND IT IS LIKELY TO SAY SOMETHING LIKE “THE QUALITY OF BEING HONEST AND HAVING STRONG MORAL PRINCIPLES,” AND “THE STATE OF BEING WHOLE AND UNDIVIDED.” Both definitions apply at Garden Spot Village. When the organization says it is driven by its mission “to enrich the lives of older adults as an expression of Christ’s love,” it really is true. When leadership and staff say they work for the residents, they really mean it. And although more than 1,000 residents, plus leadership and other team members bring various viewpoints to the table, in the end, it’s always about what is best for the community. One of the many ways in which Garden Spot Village upholds its mission and lives the truth of “working for the residents” is through the resident councils. These representative bodies meet regularly to address a wide range of issues from the residents’ perspective and enable the people who live here to shape their environment and to express their concerns and creative solutions—with the knowledge that they will be heard.

COTTAGE COUNCIL: The Spirit of Cooperation On the second Tuesday of every month, members of the Cottage Council meet to talk about issues of interest to residents of the 161 cottages and 77 carriage homes. They might touch on food service, security, trash removal or other matters. “They’re not usually heavy topics,” says Chuck Nemec, current council president. “In the summer, we look at budget line items for the cottages and carriage homes to see how they will impact the monthly fee. That’s usually a high-interest item.” The Cottage Council has 12 members, all of whom are elected at large. Nemec, who is serving his second year on the council, is its current president. A week before the meeting, the council sends the agenda to the Garden Spot Village leadership team. Steve Fall 2015



A Look at the Books

Lindsey, chief executive officer, and Steve Muller, chief operating officer, attend regularly, bringing with them other members of the team— from Finance, Dining Services, Campus Services or Facility Services as appropriate— to answer residents’ questions. “For example, they just put carbon monoxide monitors in all the cottages and carriage houses,” Nemec said. Residents were concerned about where the monitors would be placed and whether they would disturb anything. The Cottage Council provided a forum to raise their questions and get answers. The members also address the kinds of issues that can arise when people live in close community. “We’ll look at the bylaws” to help provide clarity, Nemec says. If that doesn’t resolve the issue, the council can bring it to leadership. Most of the time, the Cottage Council focuses on issues specific to the cottage and carriage house neighborhoods—but not exclusively. “We share information back and forth with the Apartment Council all the time,” says Nemec. “We don’t live there, but we do use those hallways and other community areas.” The Cottage and Apartment councils worked together to have handrails installed in the downstairs hallways in order to increase safety for the many residents who use the recreational resources on the lower level. TWO-WAY COMMUNICATION

“Management is very cooperative. I can’t remember anything in my time on the council where they have said ‘no’ to something we might request,” says Nemec. “If we ask for information, they’ll get it.” Nemec has lived in a carriage house in Garden Spot Village since 2005. Before moving here, he worked in management at General Electric and had served on various councils and boards and held office in his church, so he brings a broad 38 D estination Fall 2015

perspective to his service. “When we discuss something, and they say, ‘We’ll get back to you with options, they have answers by the next month’s meeting, if not sooner. They’ve been very truthful. When they say ‘I’ll do this,’ they do it. I have not always had that type of cooperation in other positions I’ve had,” Nemec says. “You can trust the leadership at Garden Spot Village, and that’s my definition of integrity.” He recognizes the challenges that the board and the leadership team face. “Garden Spot Village is a not-for-profit, but it’s also a business, and they have to make enough money and enough good decisions to sustain the business,” he says. “I came from industry, so I can understand when there sometimes have to be some hard choices.” The Cottage Council and other resident councils can help residents understand the reasons behind leadership decisions. More important, from Nemec’s perspective, is the role that the resident councils play in helping leadership understand residents’ priorities. “I think the council is the voice of the people, and management wants to hear that voice,” he says.

Garden Spot Village offers an exceptional level of transparency in all things, but especially when it comes to financial matters. Not only do residents serve on the board’s finance committee, but the residents have their own finance committee. Every other month, committee members meet with Dale Beiler, chief financial officer, to look over the balance sheet, profit-and-loss statement and other financial reports. As in other meetings with members of the Garden Spot Village leadership team, no questions are off limits. Committee members can ask about anything—from cash flow to bond financing to the financial impact of proposed projects like the aeroponic greenhouse. “No matter how broad or how detailed my questions, I have always gotten an answer and been shown where the numbers have come from,” says Bob Winegardner, a former business executive who has been a member of the Resident Finance Committee since 2005. Usually four to six residents serve on the committee. Members usually have a background in accounting or finance, often for large companies. Like the resident members of the board, they serve as a two-way conduit for information, acting as a sounding board for Beiler and explaining the rationale behind financial decisions to residents who have questions. For members of the committee, the ability to look at the books provides peace of mind and faith in the organization’s integrity— and financial stability. “I know that we’re well financed, and in good shape,” says Winegardner. “We have a lot of people who are making sure that what we’re doing is correct and that the administration and board are moving in the right direction.”

APARTMENT COUNCIL: Seeing issues from all angles “Living here gives you a different perspective than working here,” says Barry Block, current president of the 12-member Apartment Council, representing the community’s 300-plus apartments. “Residents pick up on things that might not come to the administration’s attention.” Like the Cottage Council, the Apartment Council meets monthly. Lindsey and Muller attend, and other members of the leadership team are often invited to share expertise. In recent months, Karen Horning, director of social services, has talked about what residents can do if they think they need personal care or skilled nursing services, and Linda Dodge, director of development, updated the council on the aeroponic greenhouse project. Twice a year, the Apartment and Cottage Councils hold joint meetings, as they often have interests in common. For example, the two councils raised the issue of the audio-visual equipment in the chapel. The Apartment Council expressed concern that residents couldn’t see “long shots” of the celebrants broadcast during Sunday services. The Cottage Council took it a step further and shared concerns about picture and sound quality in the chapel. The councils shared their thoughts with the leadership team. As a result, Block says, “they are looking at ways to bring in high-definition television and broadcast not only to the apartments but to use the existing wi-fi system to broadcast to phones and tablets anywhere in the common and apartment areas. They also want to make sure the equipment is compatible for upgrades in the future. Each step went a little further, other issues connected to it, and we arrived at a solution. It’s a nice progression, and it all starts with somebody raising the issue.” THE LONG AND SHORT OF IT

In another instance, the Cottage Council approached the Apartment Council about the south entrance to the apartment suites, where lack of a rain gutter caused a runoff issue. Cottage residents using that entrance noticed the problem during rainstorms or snowmelt, and told the administration about the issue. “It’s not earth shattering, but it’s an example of how, over time, residents observe different issues on campus and bring them to the administration’s attention,” Block says. “It doesn’t take long to get them fixed.” Some issues do take a little time. Last year, the Apartment Council noted that one of the community’s transport buses was not comfortable for long-distance travel. “The administration said they’d look into it, to see if they wanted Fall 2015



to replace it. They decided to add a bus and started to look into it,” Block said, and a bus was purchased this summer. The timeframe made sense. “You have to do proper research when you’re spending that kind of money.” Block had served on various townhouse association boards, so when he moved to Garden Spot Village in 2010, he started reading the minutes of the Apartment Council meetings and discussing them with members. In 2013, he ran successfully for the council and was elected vice president in 2014. Individuals must live at Garden Spot Village for at least one year before running for any of the councils. Each year, the Apartment Council elects four new members, each for a threeyear term that begins in February. “We listen and talk with residents and hear their concerns, so we can bring them to the administration’s attention. That sets the agenda for each month,” says Block. “The administration listens to what our concerns are and attempts in every way possible to solve any issues that the council brings to their attention based upon Garden Spot Village’s Christian values and mission statement.”

MOUNTAIN VIEW COUNCIL: Collaborating on solutions Gladys Ziegenfus was elected to the Mountain View Resident Council in 2011, about a year after she moved to Garden Spot Village. She is one of eight residents on the council, which also includes Joanne Morton, personal care social worker, and Diane Pechart, director of activities. Council members meet every month to address topics that range from medication procedures to birthday parties or how to celebrate Personal Care Week in September. “Thoughts and ideas can be brought up for the betterment of Mountain View. We strive to make the lives of our residents more fulfilling and to ensure that any items of concern are addressed appropriately,” says Ziegenfus. For instance, Mountain View leadership centralized some lab technician services. Residents got upset if the lab technician wasn’t on time. “People don’t like waiting. They have a lot to do,” she says. The Resident Council addressed the issue and the technicians started making house calls. Sometimes residents bring issues or concerns to the council. Other times, the staff approaches the Resident Council for ideas, feedback or suggestions. The Resident Council supports the Mountain View Vision and Design Team, which makes soaps, lotions and other handcrafted items for sale.

40 D estination Fall 2015

“The council also had an impact on returning the Jolly Trolley to Mountain View,” says Morton. After trolley service in Mountain View was discontinued, “the residents became passionate about the importance of having it.” Residents throughout Garden Spot Village agreed, and the other resident councils talked about ways to bring the trolley back to Mountain View. The leadership team was open to hearing residents’ concerns about the trolley. After a few weeks, “we were able to redesign the flow of traffic. With some changes made by residents, staff and administration, the Jolly Trolley returned,” Morton says. “There was collaboration and a sincere commitment by all to ‘work it through.’” EXCHANGING IDEAS

When someone raises an issue at a council meeting, he or she is encouraged to suggest possible solutions. In the case of the Jolly Trolley, Mountain View residents changed the location where they wait for the nurse to dispense medications, leaving a clear pathway for the trolley. “The goal is to get consensus, and that takes dialogue and discussion,” Morton says. “Integrity is such a major cornerstone of how Garden Spot Village functions, so we really encourage open communication during meetings. We want Resident Council members to know that if they have a concern, or if they may be representing someone who does, that they can feel safe expressing that concern and know that it will be heard. As we discuss an issue, we may bring different perspectives. Whatever the outcome, the importance of honesty is valued. We sincerely want to be fair.” Fairness isn’t the only way that the Mountain View Resident Council upholds the philosophy and standards of Garden Spot Village. The council also serves as a “welcome wagon.” When someone moves to Mountain View, a council representative gives the new resident information and a gift bag to welcome them to the neighborhood.

“ Integrity is such a major cornerstone of how Garden Spot Village functions, so we really encourage open communication during meetings.” Fall 2015



HOUSEHOLD CIRCLES: Sharing information and making decisions Resident councils in skilled nursing meet monthly in Springwood, Summerfielde, Fallcrest and Wintergarden to update residents on household news, review resident rights and responsibilities, and address comments and concerns. At a Wintergarden meeting in May, participants talked about the Mothers’ Day tea, an upcoming trip to Red Lobster and plans for the Fourth of July. One resident requested more activities between 1 and 4 pm, and another asked for mint chocolate chip ice cream. “Food and activities are big topics. That’s what means most to the people who live here,” says Becky Weber, director of healthcare services. In addition to these formal meetings, the skilled nursing households hold ad hoc household circles any time residents have a topic to discuss. “Household circles occur as they are needed. The concept comes out of the culture change environment, where residents can communicate and talk about issues,” Weber says. “They are open to anybody who is part of the household, including family members, volunteers and staff. It’s really an open time to share and exchange ideas and know what’s going on.” The circles usually take place in the living room or dining room. Discussion may run from baseball or current events to volume levels on the TV — although problems are rarely raised, because the household staff tries to address things as they arise. “We tell residents that they don’t have to wait for a meeting. They can catch any one of us in the hall,” says Lorrie Westenhoefer, director of therapeutic recreation and household coordinator for Fallcrest. “Some would prefer to 42 D estination Fall 2015

come to a staff member on a one-to-one basis.” “You may have a resident who has a lot of concerns,” says Weber. “So you meet with that person a lot through a circle or face-to-face meetings.” STAYING TRUE TO THE MISSION

All those means of communication—a formal resident council, household circles and one-on-one conversations—serve to support Garden Spot Village’s commitment to honesty and transparency. “We go over and above trying to resolve issues, because it’s about the residents. It’s not about us,” Westenhoefer says. “We try to do things the right way.”

“We’ve made two trips to Woody’s Crab Shack in North East, Maryland, because residents wanted to go,” says Westenhoefer. “Everything is much more accessible than it was years ago. If a resident wants to go somewhere, there is no reason not to unless it infringes on someone elses rights or might be detrimental to them. I think it’s great that we have the freedom to give people what they want.” INTEGRITY IN WORD AND DEED

At Garden Spot Village 82% of the people live in residential living while life’s journey has guided others to one of the health care areas. Regardless of where people live on campus new opportunities to live with purpose and passion await. If you’re still looking for a definition of “integrity,” take a look around Garden Spot Village. In every neighborhood on campus, the people who live here and the people who work here are holding honest dialogues, sharing, challenging and exchanging ideas for the betterment of the community. They are talking the talk and walking the walk— together—to ensure that Garden Spot Village stays true to its mission today and in the future.

“ I think it’s great that we have the freedom to give people what they want.”

“It’s about being open with residents and letting them know what’s going on, finding out what they want to do and pursuing their interests,” Weber says. That applies to everything from the timing of meetings, which are held at the convenience of residents, to the activity schedule. Group and individual activities in the households include portrait sessions and household parties; Fourth of July fireworks in Ephrata; trips to American Music Theater, Park City Mall, Longwood Gardens and a Philadelphia Phillies game; dinners at Red Lobster, Olive Garden and other restaurants.

Fall 2015




Fall Festival & Country Auction

Saturday, October 10, 2015 7:00am — 3:00pm SCHEDULE OF EVENTS 7:00am – 3:00pm

• Shuttle service available

7:00am – 9:00am

• Pancake breakfast at The Harvest Table


• Preview live auction items

• Bid on silent auction items • Share-a-Meal tickets sold • Free tethered balloon rides (weather permitting from 8:00 – 10:00am) • Craft tables • Book sale • Apple dumplings and bake sale (until sold out) • Refresh Store and Coffee Bar open • Share and Care Shop open • Art show • Coffee and donuts for sale

WHAT ITEMS WILL BE AUCTIONED? SILENT AUCTION Items include: Baskets, and Gift Certificates

AUCTION HIGHLIGHTS Items include: Handcrafted Furniture & Accessories, Quilts, Textiles and Artwork





Join the fun and enter this year’s Apple Pie Contest! Pies will be judged on overall appearance, crust, flavor, filling and creativity. Visit for guidelines and registration information.

Activities will include: Face Painting Pumpkin Decorating Ring Toss Train Rides Model Airplane Flight Simulation Clowns and Creative Balloons


• Soft pretzels, cider, and other beverages for sale


• Food court opens

10:00am – 2:00pm

• Live Auction in the tent

10:00am – 1:00pm

• Children’s activities

10:00am – 2:00pm

• Chicken barbecue

44 D estination Fall 2015


Please visit after September 30th to get all of the details about this year’s festival, including a list of all auction items, and information about our delicious food options and placing phone bids. 433 South Kinzer Avenue New Holland, PA 17557 717.355.6000

Garden Spot Village is a 501 (c) (3) nonprofit organization—contributions to which are tax deductible to the fullest extent permitted by law. The official registration and financial information of Garden Spot Village may be obtained from the Pennsylvania Department of State by calling toll free within Pennsylvania 1-800-732-0999. Registration does not imply endorsement.


If you need short-term rehab you’ll be happy to know a new model of person-centered care has come to Maple Farm in Akron. When a medical professional asks you about your short-term rehabilitation preference—tell them Maple Farm. 604 OAK STREET, AKRON, PA 17501 717.859.1191

destination SpringSpring 2013 45 D estination Fall 2013 2013


Fall 2015




VIBES Create Harmony

In America, the history of the town meeting dates back to the early 17th century, when the early settlers gathered to discuss issues of interest to their villages. Today, the tradition continues with the Garden Spot Village Towne Meeting, a monthly event designed to help keep residents and other interested parties up to date on what’s going on in this dynamic community.

46 D estination Fall 2015

“The Towne Meetings establish rapport and keep information flowing freely,” says Steve Muller, chief operating officer, who attends the meetings regularly with other members of the leadership team. Department directors also attend whenever they are available, and the meetings usually draw 100 to 150 residents to the chapel, where they are held. Others watch a live broadcast or re-broadcast on the in-house station, GSV-TV. “The meetings also allow questions to be asked and answered for the benefit of all, which offers insight into concerns from the residents’ perspectives.” ADDRESSING ISSUES FROM A TO Z

Steve Lindsey, chief executive officer, usually opens the meeting with a devotional. He also develops the agenda, which might include topics like the strategic growth of Garden Spot Village or retirement community regulations, as well as information on upcoming events, project status updates or other news of interest. He opened a meeting in late spring with the news that The Harvest Table, the new restaurant, won a national design award and was featured on the cover of a high-profile industry magazine. More recently, he introduced exciting new craftsman-style housing plans for Sycamore Springs and also talked about Garden Spot Village’s intention to be involved in a pilot for an innovative affordable housing concept. No matter what the topic, he opens the discussion to questions from the floor—and provides answers. “We willingly share information about our community with everyone, which creates accountability,” says Muller. “Residents can feel free to ask questions of the administration. We are diligent about following up promptly with an answer or with progress on any question.”

Other members of the leadership, department directors and even residents may also make presentations. In recent months, Muller updated the community on the new barber. Colleen Musselman, director of life enrichment, introduced a new partnership that will make it more convenient for residents to check out materials from the Eastern Lancaster County Library. Lynn Greenlee, a resident on the Making A Difference Committee, introduced a speaker from GAiN (Global Aid Network), which is among the organizations benefiting from the committee’s efforts this year. Attendees heard about TED Talks Tuesdays, the annual golf tournament, Grands & Kids Camp, the Lanc Happy project, Fashion Week in the Share & Care Shop, a tubing trip down the scenic Pequea Creek, tours of the kitchen, The Harvest Table and more. A lot gets covered in an hour. “The meetings seem to run well and serve as a distinct bridge for communication and information sharing with the resident community,” Muller says. KEEPING THE LINES OF COMMUNICATION OPEN

The Towne Meetings are just one example of the great degree of two-way communication that occurs at Garden Spot Village. In addition, various resident councils, Coffee & Conversation question-and-answer sessions, even resident participation in the organization’s board of directors are additional forums for exchanging information, sharing ideas and understanding various perspectives. They all provide opportunities for the people who live here to learn about—and have input into—the workings of the community.

Fall 2015



Resident Perspectives “I enjoy being informed and being with staff and fellow residents. The presenters do an excellent job, even the way the staff answers spontaneous questions. The meetings are very informative and offer excellent exposure to the staff. Plus, they offer opportunities to learn of residents’ concerns.”

— Mim Saunders, resident since February 2006 Mim started attending Towne Meetings the month after she moved in. She attends once or twice a quarter; otherwise, she watches it on GSV-TV. “Being a resident, I think it’s important to keep abreast of any developments within our community. The Towne Meeting might address building, safety or upcoming events. It’s a well-organized effort to keep everybody abreast of anything that’s happening. To be up on all these things, it’s important to attend. It gives you an opportunity to know exactly what’s happening within Garden Spot Village. “It’s a very, very open community. Management is up front and very honest. From the CEO to the cleaning team, management and staff honestly believe that they work for us. That is something that every one of the residents appreciates.”

— Tom Plitt, resident since September 2004 Tom started attending Garden Spot Village Towne Meetings about 10 years ago. In 2011, he was elected to a six-year term as a supervisor for East Earl Township. “We want to know what is going on, what new things are happening and what opportunities are available for us. We go because you cannot do everything that is available here. At the Towne Meetings, you hear about new things you have never been involved in. And reading the minutes is not the same as attending. “Every Towne Meeting starts with a devotional, usually by Steve Lindsey, CEO. Much wisdom is derived from these talks. The projects and announcements represent Garden Spot Village’s core values. Garden Spot Village strives for integrity in all areas. At the end of the presentations, residents have the opportunity to ask questions, from what Garden Spot Village is planning to do with newly purchased land to what happened to the fish in the pond.”

— Bill & Barbara Slothower, residents since July 2011 Bill and Barb started going to the Towne Meeting as soon as they moved to Garden Spot Village and still attend regularly. “The meetings are very informative, and we like to support the staff in their efforts to communicate with the residents. We have come to respect the staff, having always found them to be honest and forthright in their communications with us.” “The meetings are positive and well organized, providing information on both past and future events. Many of the upcoming activities are presented with videos or staff skits.”

— Harry & Mary Alice Black, residents since October 2003 Harry and Mary Alice started to attend the Towne Meetings upon moving to Garden Spot Village and attend whenever the couple is on campus.

48 D estination Fall 2015

At Garden Spot Village, the face-to-face discussions that take place at the Towne Meetings, Coffee & Conversation and the resident council meetings are a key element of the commitment to transparency and open communication. But it doesn’t stop there. Garden Spot Village uses a variety of media to keep residents, future residents and staff in the loop. Traditional print publications include the monthly Garden Variety newsletter, which features news from each department, and Destination Garden Spot Village magazine. Inspired by the residents and team members who make Garden Spot Village what it is, and nurtured by Scott Miller, chief marketing officer, the custom magazine captures the community’s evolving history and helps give prospective residents a sense of what it would be like to live in this exceptional place. The content is based on extensive interviews with the people who live and work in the community as well as neighbors and others who have relationships with Garden Spot Village. All are generous with their insights and honest in their sharing. Garden Spot Village also communicates through new media. The marketing team regularly posts items of interest on the community’s Twitter and Facebook page encouraging comments. On Pinterest, it has 12 boards on a variety of topics ranging from “Life at Garden Spot Village,” “Garden Spot Village Reviews” and “Taste of Lancaster” to “To Serve and Volunteer,” “Tips and Remedies” and “Saying It Forward.” Last but not least, our website, features regularly updated news items and blog posts as well as information on residential offerings, healthcare services and more. As communication tools continue to evolve, Garden Spot Village will continue to embrace new ways to keep the dialog open!

Fall 2015



Aeroponic greenhouse


IN SUMMER, THE PEOPLE AT GARDEN SPOT VILLAGE ENJOY LANCASTER COUNTY PRODUCE. An aeroponic greenhouse planned for the west campus would make fresh, locally grown produce available all year ‘round. Initially, the greenhouse would grow bibb lettuce and romaine, although it could also produce spinach and other greens, peppers, green beans, cucumbers, eggplant, squash, chives, scallions, tomatoes and strawberries—any fruit or vegetable that does not require soil.

“Residents will be able to enjoy produce grown on campus in the Garden Spot Village restaurants and those who enjoy cooking will be able to purchase it on campus,” says Linda Dodge, director of development. “The produce will supplement what we buy from local farmers.” GROWING SUPPORT

Since last fall, residents on the Aeroponic Greenhouse Committee have explored the concept, and a campaign is underway to raise the $350,000 necessary for the project. Chuck Nemec, a member of the committee, says he wasn’t initially enthused about the project, but changed his mind after he reviewed a pro forma business plan that Steve Muller, chief operating officer, put together. “I’ve listened to a lot of start-up business plans. This one started piquing my interest. It made sense,” Nemec, a former business executive, said at a Towne Meeting this summer. “The return on investment was between three and a half and four years. That’s very good for a start-up.” In June another committee member, Carol Neumann, shared her thoughts on the greenhouse at the Towne Meeting. “I believe the aeroponic greenhouse is worthy of consideration,” for several reasons, she said. For one, “we will really benefit from the produce that we want to purchase, and benefit when we eat 50 D estination Fall 2015

at one of the restaurants here at Garden Spot Village.” She also points out that—from the person-centered skilled nursing households to the Garden Spot Village marathon—Garden Spot Village has a successful record of innovation. “I think the greenhouse fits in that category,” Neumann says. AEROPONIC ADVANTAGES

The unique, highly efficient technology produces crops on columns, without soil, using only air, sun and mineral water. It eliminates the need for chemical pesticides. Having a greenhouse on campus reduces the need for fossil fuels for transportation and increases peace of mind, because the food’s point of origin is known. Produce is always

fresh picked, so it holds up better in recipes and may have more nutritional value.

how to do this and, when the time comes, we can set up a mission trip and teach somebody else how to do it,” she says.

The project’s advantages aren’t limited to food—or even to Garden Spot Village. Through a planned partnership with Lighthouse Vocational Services, individuals with developmental challenges could work at the greenhouse under supervision of the campus services team. “I think it will provide meaningful work,” Neumann said. “It could also provide meaningful volunteer work for some of us who can’t go to the garden, but will be able to do planting, seeding and harvesting in the greenhouse.”

“From a business point of view and a human point of view, it’s a win-win situation,” says Nemec. “That’s why I’m supporting it.”

Eventually, Neuman sees the benefits extending beyond Lancaster County. “We can learn

Neumann thinks aeroponic greenhouses are the wave of the future. “Let’s really consider what is our part in this sortof futuristic idea,” she says. “Let’s help Garden Spot Village stay on the cutting edge and get behind this aeroponic greenhouse program.”

“ Aeroponic produce is always fresh picked, so it holds up better in recipes and may have more nutritional value.”

LEARN MORE: To learn about the Campaign for an Aeroponic Greenhouse or about ways to support the Garden Spot Village Benevolent Fund, please contact Linda Dodge, CFRE, director of development, at 717-355-6215 or READ MORE:

Fall 2015



chef’s d e l i g h t

Chicken Jambalaya with Andouille Sausage The Harvest Table restaurant at Garden Spot Village entices guests with fresh local favorites, tantalizing tastes from around the world and delicious regional specialty dishes, like this Gulf Coast classic. “The inspiration for this dish is rooted in ‘coastal soul,’” says Marvin Woods, an Emmy® Award-nominated television host, restaurateur and cookbook author, and a Sodexo Celebrity Chef. Take a “trip” to N’Awlins without ever leaving your kitchen—or visit The Harvest Table for a taste.

2 Tbsp. canola oil 1/4 c. celery, sliced 1/4 c. onion, chopped 1/4 c. green bell pepper, chopped 1/4 c. red bell pepper, chopped 1/2 tsp. cayenne (ground red) pepper, divided 1/4 lb. andouille, chorizo or other smoked sausage, cut into 1/4-in. slices 1-1/2 lb. boneless, skinless chicken breasts and/or thighs, cut into 1-inch chunks 1 c. medium-grain white rice 3 c. water 1 bay leaf Michael Pezzillo: executive chef, Garden Spot Village

1/4 c. green onion, chopped


H eat the oil on medium in a large saucepot or Dutch oven. A dd celery, onion, bell peppers and 1/4 tsp. of the cayenne pepper. C ook , stirring, 5 minutes or until vegetables are caramelized and dark brown in color. A dd sausage. C ook , stirring, 5 minutes longer, scraping the bottom and sides of the pot to loosen any browned particles. S eason the chicken with the remaining 1/4 tsp. cayenne pepper. A dd to the saucepot. B rown chicken on all sides—about 10 minutes, scraping the bottom of the pot to loosen any browned particles. A dd rice and stir about 2 minutes to coat evenly. A dd water and bay leaf; stir until well mixed. Cover. C ook without stirring 30 minutes or until the rice is tender and has absorbed the liquid. R emove from heat. Let stand 5 minutes. Before serving, remove bay leaf and stir in green onions. Recipe courtesy of Sodexo.

52 D estination Fall 2015

Savory sauces and mouthwatering flavors yield appetizing appeal in this amazing dish!

Fall 2015



events cale ndar

Things To See & Do OCTOBER






Monthly Life Enrichment for Seniors programs feature informative presentations by business owners, public figures and residents. For residents.

Garden Spot Village serves as the Earl Township polling location. For residents and the public.


Monthly Life Enrichment for Seniors programs feature informative presentations by business owners, public figures and residents. For residents.


Expand your gastronomic horizons with a trip to a local ethnic restaurant to sample one of the world’s cuisines. For residents.



Hear tenor Fernando Valera in concert at the High Fine Arts Center at Lancaster Mennonite High School. For resident season ticket holders.



Live and silent auctions, craft fair, family-friendly activities, food and more. Pie competition again this year. Proceeds benefit the Garden Spot Village Benevolent Fund. For residents and the public.



Railroad enthusiasts and others will enjoy this day-long bus trip to the Steamtown National Historic Site in Scranton. For residents.



A luncheon to learn more about life at Garden Spot Village. Visit to find out more and register. Seating is limited. For the public 55+.



Costumes, food and fun. For residents.



Trick-or-treaters from Kinder-Haus Nursery Daycare visit Garden Spot Village to share their costumes. For residents.

54 D estination Fall 2015





Our annual program honors those who served with musical tributes, speakers and more. For residents.



Learn the basics of Microsoft Word in this fun and informative workshop. For residents.



Relax and learn how to use this traditional handicraft skill to create decorative and functional baskets. For residents.



A luncheon to learn more about life at Garden Spot Village. Visit to find out more and register. Seating is limited. For the public 55+.



The 2015–2016 series kicks off with an evening of exceptional entertainment. For residents and the public.



Join us as we give thanks and express our gratitude for God’s gifts and music by the Village Ringers and Voices. For residents and the public.



Railroad enthusiasts of all ages can enjoy HO- and O-gauge model train layouts. Saturdays through Dec. 27.



Learn how to make a seasonal centerpiece using beautiful flowers. For residents.





A luncheon to learn more about life at Garden Spot Village. Visit to find out more and register. Seating is limited. For the public 55+.



Let your creative inner-self shine. For beginners and accomplished artists. For residents and the public.

Monthly Life Enrichment for Seniors programs feature informative presentations by business owners, public figures and residents. For residents.





Enjoy the magic of harp music for the holiday season. For residents.



Residents portray the nativity scene in the chapel while our Village Voices choir leads hymns and carols. For residents and the public.



A splendid holiday party! Food, fun and fellowship get the holidays off to a fabulous start. For residents and future residents.

11 & 12


Talented performers bring Charles Dickens’ classic “A Christmas Carol” to life. For residents and the public.



The 2015–2016 series continues. For residents and the public.




Addressing topics important to your health. For residents and the public.



Expand your gastronomic horizons with a trip to a local ethnic restaurant to sample one of the world’s cuisines. For residents.



A luncheon to learn more about life at Garden Spot Village. Visit to find out more and register. Seating is limited. For the public 55+.



The 2015–2016 series continues. For residents and the public.



Join us in worship as we celebrate the miracle of Christmas. For residents and the public.

Addressing topics important to your health. For residents and the public.





Resident-run semi-formal event celebrates the New Year with refreshments, entertainment and more. For residents.

The 2015–2016 series continues. For residents and the public.


A luncheon to learn more about life at Garden Spot Village. Visit to find out more and register. Seating is limited. For the public 55+.




Celebrate 100 years of PA Farm Show exhibits. For residents.




The 2015–2016 series continues with outstanding entertainment. For residents and the public.

Schedule is subject to change. For current listings, visit or contact Resident Services at 717.355.6000.

Fall 2015



... r u o at s u h t i w n 3rd Annual u r e Com Lancaster Family YMCA

Kids Marathon

April 8, 2016 for Kindergarten—8th grade Garden Spot Village and the Lancaster Family YMCA are teaming up to promote healthy lifestyle choices for Lancaster County Youth! Encourage your kids or grandkids to participate in our third annual Kids Marathon! After they register the kids complete 25 miles at their own pace during the time between when they register and April 8, 2016. Friday evening at 6:00 the kids run the final 1.2 miles (parents can run with them) on the campus of Garden Spot Village beginning and ending at the same Start and Finish line that the elite marathon runners will use the following day. The kids get to experience the thrill of coming down the finisher’s chute, seeing the time clock and getting a finisher’s medal as they cross the marathon finish line.

Registration & details at 56


Fall 2015








APRIL 8, 2016 Fall 2015


57 /CJsTire

Better. Faster. More Affordable. Find money saving coupons, get a tire quote or schedule an appointment at! 728 East Main Street | 717.354.3193 |

Thinking of making a move to Garden Spot Village?

Trust CSBank to make that move easier.

Contact Jennifer Kelly at our New Holland Office for Information.


695 W. Main St. New Holland, PA 17557 717.354.4696 COATESVILLE

185 E. Lincon Hwy. Coatesville, PA 19320 610.384.8282


126 S. 3rd St. Oxford, PA 19363 610.932.7756


1099 Georgetown Rd. Christiana, PA 17509 717.786.8800

When It’s Time to Begin the Next Chapter of Your Life… We will be there for you!

321 East Main St New Holland PA


717.354.HOME (4663)

Fulfilling Dreams for Three Generations

Your Hometown Realtors ...because we live here too! HostetterLehman Group

Call Greg or Carol today to schedule your free consultation.

We will help you get the most from the sale of your home! 58


Fall 2015

John Ba

ckof, D.D .S

ff & Sta , . D . M . ., Melissa Della Croce, D

JOHN S. BACKOF, D.D.S. MELISSA DELLA CROCE, D.M.D. Proudly Serving Garden Spot Village


119 WEST MAIN STREET • NEW HOLLAND, PA 17557 717.354.6471 • BACKOFDENTAL.COM Fall 2015




Our practice names may have changed but we’re here to offer the same great healthcare you’ve come to trust. Practice Name

NEW Practice Name

Akron Family Practice

WellSpan Family Medicine – Akron

Cocalico Family and Sports Medicine

WellSpan Family & Sports Medicine – Cocalico

Conestoga Family Practice

WellSpan Family Medicine – Terre Hill

Conestoga Pulmonary and Sleep Medicine

WellSpan Pulmonary & Sleep Medicine (3 locations)

Crossroads Family Medical Center

WellSpan Family Medicine – Crossroads

Eden Family Medicine

WellSpan Family Medicine – Granite Run


WellSpan Gynecologic Oncology

Ephrata Hospitalists Group

WellSpan Hospitalists

Ephrata OB/GYN

WellSpan OB/GYN – Ephrata WellSpan OB/GYN – Granite Run WellSpan OB/GYN – Garden Spot WellSpan OB/GYN – Lititz

Georgetown Family Health

WellSpan Family Health – Georgetown

Heart Specialists of Lancaster County

WellSpan Cardiology (3 locations)

Heritage Surgical Associates

WellSpan General Surgery

Internal Medicine Specialists of Lancaster County

WellSpan Internal Medicine – Ephrata WellSpan Internal Medicine – Garden Spot

Lake Street Family Practice

WellSpan Family Medicine – Lake Street

Lancaster County Center for Plastic Surgery

WellSpan Plastic Surgery

Leacock Family Practice

WellSpan Family Health – Leacock


WellSpan Family Medicine – Manheim


WellSpan Maternal-Fetal Medicine

Meadowbrook Family Medicine

WellSpan Family Medicine – Meadowbrook

Rothsville Family Practice

WellSpan Family & Pediatric Medicine – Rothsville

Trout Run Family Practice

WellSpan Family Medicine – Trout Run


WellSpan Neurology


WellSpan Urogynecology & Pelvic Reconstructive Surgery

The Weight Loss Clinic

WellSpan Bariatric Surgery 60


Fall 2015



Conveniently located in the Village Square at Garden Spot Village.

OPENCoff TOeeTHE PUBLIC EVERY DAY! Refresh Bar is conveniently located in the Village Square at Garden Spot Village. OPEN TO THE PUBLIC EVERY DAY!

Fall 2015



115 W. Maple Grove Rd., Bowmansville • 717-445-4698 Denver, PA 17517 (for GPS)

Directions: 625 South to the Square of Bowmansville (Belle Italia will be on your right). Turn right onto West Maple Grove Rd., go approx. 400 ft. and Snack World will be on your left. Stop In To Check Out NOW OPEN Our Growing Selection Of Snack Mixes & Snacks! Featuring Uncle Henry’s Pretzels and many other fine local products.

Shipping UPS daily Full Display of Tins


Monday, Tuesday & Friday: 8:00am – 8:00pm • Wednesday, Thursday & Saturday: 8:00am – 5:00pm

WANT TO JOIN GARDEN SPOT VILLAGE ON A SHORT-TERM MISSION TRIP? GOOD NEWS! We have two trips currently set for 2016. Each is open to all residents (current & future), GSV staff and guests.

Early February (8 days): DOMINICAN REPUBLIC

If you love kids, this trip to the Santo Domingo Children’s Hospital is for you! No experience necessary, just a heart to serve and minister to children and their families as they heal physically and spiritually after life changing surgery. Contact: Marian Harnish 717.355.6235.

Early March (12 days): HONDURAS

We’ll work side-by-side with the nationals to help build a church and carry out a program for the local children. Engaging with the Lenca Indians of West Central Honduras and building relationships will also be a focus of the trip. Contact: Chet Yoder 717-355-6203.



Visit for more information.

Fall 2015

Experts in Hearing Care For 75 years, our sole focus has been your better hearing — that’s why we’re the most trusted name in hearing care . †

Award-Winning Technology From top to bottom, our virtually invisible hearing aids are designed to give you the best in sound quality, comfort and Bluetooth® connectivity.

Lifetime Care

Only Beltone offers the most comprehensive aftercare program in the industry. With BelCareTM, enjoy the benefits of free annual hearing evaluations, 2-year hearing loss change protection plan, warranty coverage, plus so much more!


With over 1,500 locations nationwide, we’ll be there to help you, wherever you live or travel.

Mention this ad and receive up to 25% off a pair of Beltone Legend Hearing Aids. Available ONLY at your local Beltone Hearing Aid Dealership 1560 Lititz Pike | Lancaster, PA 17601 | 717.397.4927 | | Mon—Fri 9AM-4PM

Visit us at the Garden Spot Village Gardens South Clinic 2nd THURSDAY of every month 9:30-12 Noon

Are you inspired by generosity? Charitable gift planning from Everence can help you carry out your charitable wishes – and provide you with tax and other potential advantages, such as income in retirement. We’ll also help make your charitable giving easy – and work with you to determine which kind of gift planning is right for you. Over the decades, it’s been our joy to help generations of donors support missions close to their hearts. Contact us today to learn more. Ask for Nikki Shingle, CGPA, Director of Charitable Relations: (717) 653-6662.

2150838 Destination magazine ad - Lancaster: 7.5x5

Fall 2015




AY002084 • • • •

All Types of Real Estate Antiques Personal Property Estates

• • • •

Business Liquidations Inventory Reductions Farm Sales Appraisals


(717)442-9221 or (610)384-8433


FU TU R E? We help build your estate plan to carry out your legacy and protect what matters most, your family.



Fall 2015

BREAKFAST • LUNCH • DINNER Enjoy a delightful dining experience by the warm fireplace or in the beautiful garden room.


Escape from the routine, hum-drum way of life to the Country Squire Motor Inn. It features spacious beautiful rooms, complete with air conditioning, free wi-fi and televisions, sure to make your stay in Lancaster Country a memorable one.



15 Days of Home Save Now

Come in and take 15% OFF our already reduced prices on any and all items in the store! SAVE UP TO A TOTAL OF 40% OFF original prices!

A Healthy Spine is a Healthy You! Recognized as The Mercury “READER’S CHOICE” best chiropractor for 14 years!!

83 W. Main Street Elverson, PA 19520 We’re celebrating our 15th anniversary! Come see us today! Located next to Goods Store at Shady Maple 1352 Main St. East Earl Township PA 17519 • 717 354-2329

Phone: 610.286.7000 Fax: 610.286.7003 Fall 2015





Fall 2015



NEXT TO NEW IS NOW BUYING THE FOLLOWING ITEMS*: • Zippo Lighters • Antique Guns & Swords • Sterling Silver Items • Estate & Costume Jewelry • Military Items - Patches, Helmets, Flags, Etc.

• Old Toys & Mechanical Banks • 1960’s-70’s Toys • Coins - Paper Money • Old Quilts • Crocks & Jugs • Early Fountain Pens

• Old Beer Cans & Advertising • Lionel Trains • Old Door Stops • Men’s Wrist Watches - Hamilton, Etc.


573 Willow Road | Lancaster

(Greenfield Exit, North to Willow Rd., Noth of Costco)



Bring in this ad & receive $5 off any purchase of $50 or more.



573 Willow Road | Lancaster

*Always Buying Antiques and Collectibles One Piece or Entire Estate

With this coupon. Not valid with other offers or prior purchases. Offer expires 9-1-16.

Fall 2015



Compassionately serving our local community.

We are

a locally owned and operated funeral home offering traditional services, cremation options and advance funeral planning.

145 WEST MAIN STREET, NEW HOLLAND, PA • 717.354.0444 • GROFFECKENROTH.COM R. Fred Groff, III, Supervisor

Visit our two other Locations: Beck Funeral Home, Inc. 315 EAST MAIN STREET NEW HOLLAND, PA 717.354.2227 BECKFUNERAL.COM Sven E. Miller, Supervisor

Loren E Bender, Supervisor Branch location of Groff-High Eckenroth Funeral Home, Inc.



Fall 2015

R. Fred Groff, III


Loren E. Bender

C. Stanley Eckenroth Home for Funerals

Helping you sell your Home, your Treasures and making the Move Easy.


Pete Shaub

CALL 610.286.9840

Realtor®/Auctioneer/Mover 717-468-2520

State Representative


Dave Zimmerman

Lower Level of Gardens South, next to the Health Office. Every other Tuesday. 1 pm-3 pm. Call for an appointment.

Serving the residents of Eastern Lancaster County Contact us for assistance with any state government related matter

District Office 127 Peters Rd., New Holland, PA 17557 717-556-0031 717-556-0034 fax Satellite Office Hours First Tuesday Each Month Ephrata Area Rehab Services 300 West Chestnut St., Ephrata, PA 17522 717-556-0031

 House Agriculture and Rural Affairs Committee  House Local Government Committee  House Human Services Committee  House Tourism and Recreational Development Committee

STOP BY OUR SHOWROOM FOR A LARGE SELECTION 107 Maxwell Hill Road, Morgantown PA 610.286.9840 or 800.942.1181

Since 1986 we have We are firm believers that trust is the paramount quality of a meaningful and long lasting relationship. With decades of collective experience, we have the expertise to offer you sound advice.


New clients receive a 20% discount on Personal Income Tax Return for the upcoming filing season. For more details, visit our website. Call to schedule an appointment today 610-869-8284

Securities and advisory services offered through LPL Financial, a Registered Investment Advisor. Member FINRA/SIPC. Tax services are not affiliated with or endorsed by LPL Financial.

Fall 2015



Theraflex Massage A Unique Approach to Physical, Emotional and Therapeutic Health

Artful Window Dressing. We’ve got you covered!






Ruth Carey-Hench, LPN, LMT Massages for Garden Spot Village residents & employees, on Wednesdays in Gardens South Clinic Room 1. $46 per hour. BY APPOINTMENT ONLY Sessions are paid at time of service. Cash & Check Only

207 East Main Street, New Holland, PA | 717.615.3126




Luminette® Privacy Sheers provide great design and variable light control, with UV, temperature and sound insulation... and much more.

20% discount on all Window Treatments! Schedule your personal appointment with Deb • 717-661-6522


295 East Main St. Leola, PA • M-Tu-W-F: 9am-5pm • Th: 9am-8pm • Sat: 9am-3pm; Closed Sunday

RICHMOND HOUSE Bed & Breakfast Where Country Charm and Hospitality Await You 371 East Main Street New Holland, PA 17557 Dolores & Tim Walter, Innkeepers Will Garden Spot Village be your next home? Stay with us while you explore New Holland.

15% OFF

our regular rates to family and friends of Garden Spot Village residents.



Fall 2015

717.355.0450 or 866.279.7599

3.5” x 5” | Maximum Font Size: 36 pt

Low interest rates getting you down? Let’s talk. Allen Wessel

Financial Advisor .

201 East Main St New Holland, PA 17557 717-354-4879

Member SIPC

Fall 2015



CSA Tech Solutions New & Used Computers Upgrades & Repairs Remote Support On Site Support

1s4ervYinegatrhsisy! nit commu

357 W. Main Street • New Holland, PA 17557 717.354.4272 •



Committed to serving our communities. Today and into the future.

State Senator

RYAN AUMENT 433 S. Kinzer Ave I 717.355.6055 I Fulton Bank, N.A. Member FDIC. Member of the Fulton Financial Family.

301 East Main Street Lititz, PA 17543 PAID FOR BY 717-627-0036 AUMENT FOR SENATE






Fall 2015



WE OFFER MANY DIFFERENT DETAILING PACKAGES INCLUDING: Complete Bumper to Bumper Detailing • Interior or Exterior Detailing Wax & Wash • Wash, Window & Wax

VEHICLE PICK UP & DELIVERY AVAILABLE OPEN MONDAY - FRIDAY 7:30AM TO 5:30PM 580 East Main Street • New Holland PA 17557 717.354.8001 •

Petal Perfect Flowers Flowers • Plants • Gift Baskets

Yoder’s Country Market offers many conveniences all under one roof! We offer a Full-Service Grocery Store, Pharmacy, Dry-Cleaning, One Hour Photo Lab, H2O to Go, Gift Shop & Petal Perfect Flower Shop.

- Store Hours -

Monday-Saturday: 7am-9pm, Sunday 8am-5pm

- Store Hours -

Monday-Friday: 8am-5:30pm Saturday: 8am-4pm | Closed Sundays


12 South Tower Road | New Holland, PA 17557


Join Us At Yoder’s Restaurant & Buffet For

Sunday Brunch 10am-2pm Restaurant Hours:

Monday-Saturday: 6am-8pm, Sunday 10am-2pm Taking reservations for your holiday parties.


14 South Tower Road | New Holland, PA 17557


Fall 2015



Help us give girls tools to be true to themselves and others...

Look and Learn You’re Invited to


March 23, April 19, May 26, June 21, July 27

At GOTR we honor our core values and strive to: Recognize our power and responsibility to be Intentional in our decision making AND, lead with an open heart and assume positive intent.

Join our resident tour guides for lunch and learn firsthand about the welcoming way of life at Garden Spot Village. Visit to find out more and to register. Seating is limited. For the public 55+. 717.355.6500

Give to Girls on the Run at



AS PEOPLE OF FAITH, we strive to meet the humanitarian needs around us by providing a coordinated endeavor so that all of the available church, business, civic and educational resources will be made known and accessible to those in need, assisting in both the short and long term. WE ARE WORKING to prevent hunger, help underprivileged children, and promote strong values and community bonds. JOIN OUR MISSION: Contact us at 717.354.ESSN or email



Fall 2015

where all are welcome The Community Church at Garden Spot Village weekly services

Sundays, 10 am






LOW COUNTRY OVERHEAD with straightforward pricing

theTime theDrive


the Experience






CONVENIENCE | Pickup & delivery has never been easier. When your vehicle is in need of service, we can pick it up, service it, and bring it back to you!

New Holland AUTO GROUP

Where a little country means a lot of savings! Route 23, New Holland, PA • 1-800-642-8605

Always online at Fall 2015




so lid, re sponsi ble LEGAL ADVICE

A general practice law firm devoted to Wills, Trusts, Powers of Attorneys, Estate Administration & Elder Law Real Estate, Business Law & Family Law 131 West Main Street, New Holland 717.354.7700

480 New Holland Avenue, Lancaster 717.299.6500

3561 West Newport Road, Intercourse 717.768.7711 KLINGANDFANNING.COM

76 D estination Fall 2015