Gallop Solutions Blog
5 Key Differences between Multi-Channel and Omni-Channel Testing
Can an organization build a roadmap for a robust digital business strategy? Most enterprises believe that it is possible and being digital is attainable with the right flow of IT projects and planning. However, spinning the digital wheel is all about building capabilities across various fronts – culture, metrics, people, processes, skills, and technology. It implies preparing your business to get more and more responsive to the needs of the marketplace. CIOs have a key role to play in this digital landscape, as they need to keep up with the pace of the business and also move faster in the changing circumstances. Technology platforms are evolving each day and in this overall scenario, it becomes imperative for enterprises to give unified experience to its users – external or internal. Success of an organization totally depends on how well it accepts and manages various challenges posed by Digital transformation. Technology upgrade is often seen as a bottleneck and enterprises are working around the cultural shift by using technology as a boost rather than as a hurdle. Enterprises are bringing in unified experience across platforms and devices to bring in more acceptance and pace up Digital Transformation. QA and Testing have a massive role to play and ensure that all aspects work cohesively to give the desired experience. Testing cannot be an afterthought, it has be intertwined with the development process. DevOps and Agile approach has been increasingly adopted by enterprises to enable this process. An organization’s QA and Testing practices are expected to adapt to digital business, accelerating development rather than obstructing the process. QA has to align with the business objectives – focus on customer needs, speak the language of the customer, understand new technology projects, manage test data, and most importantly empower the software development process.
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