How MiQuando adds up
for Manx businesses The number and variety of local companies using MiQuando’s booking service to help boost business, improve customer service and manage their diary is increasing rapidly. The benefits of the system are impressive and are making a real difference to the bottom line.
The Experience of L’experience Michael Murphy from L’experience is enthusiastic about MiQuando, and it’s easy to see why. Less room for error ‘I’m not a tech-savvy person and I was really sceptical when we first starting using MiQuando but it’s so easy. Any member of staff, whether they’ve worked at L’experience for 10 years or 10 minutes, can use the system to take a booking over the phone, check online bookings or look at the table plan. The system reduces the possibility of human error, cuts out any handwriting issues and means I don’t need to carry a big heavy diary around with me.’
All the information ‘The customer includes their email address and telephone number so that if there are any problems I can give them a call or drop them an email. It also means that I can contact customers with reminders and special offers. Whether they book online or call up, the customer gets an email or text confirming the booking, which means that if there are any errors they can amend their booking and they have it in writing to refer back to.’
This is a Manx service ‘The team at MiQuando are always on hand whenever we have a query. They are very hands-on with us to ensure that we are getting the most out of the system. They’ve been keen for us to make suggestions for the system to make our life easier and,
It makes perfect sense to me – I receive bookings when I’m asleep - I wake up in the morning and there they are!
Michael Murphy, L’experience most importantly, they’ve implemented those changes. You wouldn’t get that with another provider as the staff at MiQuando are here on the Island.’
The bottom line ‘All of these points are important, they really help me run my business more efficiently and provide high levels of customer service, but the most important benefit is how it impacts on the figures. 45% of my bookings are made by the customer online. I’ve had online bookings from the UK, Jersey, South Africa, Zimbabwe, India, Singapore, Australia and America – they are definitely bookings I wouldn’t have had without MiQuando. ‘
Boosting New Business at Quinn Legal Quinn Legal is showing how MiQuando can benefit local businesses in the professional services sector. Managing Director James Quinn tells us how MiQuando works for them… ‘At Quinn Legal our focus is on making processes easier for our existing and new clients. Through MiQuando’s online booking service, our clients have been able to arrange appointments and telephone call-backs at their own leisure. This has caused a positive increase in new business enquiries.
Companies who don’t offer web-based booking could be missing out on customers. For Quinn Legal, being accessible to all existing and potential clients, including the younger generation, is essential.’
‘The fact that our clients (or prospective clients) can schedule appointments or call-backs from wherever they are, 24 hours a day, 365 days a year has helped us with enquiries across multiple time zones around the world. This fits perfectly with ambition to make Quinn Legal a 24-hour firm.’
Business benefits
It’s a matter of convenience ‘People lead busy lives, and finding time in the working day to make a call can be inconvenient or simply one of those things you didn’t quite get around to doing. That’s why we were really interested in the MiQuando online booking service. We get all the benefits of a tried and tested system without the large development costs of creating a bespoke online booking function on our website.
‘Being able to offer online booking also means that, with less people calling to make appointments, staff are freed up to focus on addressing client’s matters and therefore speed of service and customer satisfaction is even better. It makes sense from all angles; better customer service, easier for clients and provides cost savings! ‘It’s is not only MiQuando’s technical knowhow that made them the perfect partner; the personal service they offer is great.’
‘With rapid changes in technology, increasingly people are feeling more comfortable interacting online rather than by phone.
To register your business visit www.miquando.com OR email sarah.ashall@miquando.com