Welcome to the BloomNet Florist Quality Care
Program, the industry benchmark of excellence for fulfilling floral orders and building customer relationships. The Program has been developed with extensive input from Florists all over the country and through the expertise of our Florist Quality Care Board. The Board is comprised of a highly knowledgeable, passionate and dedicated group of Professional Retail Florists representing more than 200 years of industry experience and background. As part of our commitment to best-in-class quality and the growth of your business, BloomNet has established common standards and guidelines to be shared, monitored and reviewed throughout the BloomNet Florist Community. Our goal is to build confidence, trust and communication between BloomNet Florists and ensure 100% customer satisfaction for all
OUR MISSION To promote, encourage
Florist-to-Florist transactions. The Florist Quality Care Program strives to raise the customer
and facilitate a sharing of
experience to an entirely new level, enhancing opportunities
innovative ideas and best
for all BloomNet Florists. By supporting and adhering to the comprehensive standards of the Program, BloomNet Florists
practices among Professional
will differentiate their business from other floral retailers,
Retail Florists to ensure the
underscoring an assurance to your customers that they can
finest products, the most
depend on you for the very best products and personal service.
responsive florist-to-florist
What’s more, you can be confident knowing that every outgoing and incoming floral order will be treated with the utmost care and attention to detail – generating increased customer loyalty,
order transmissions, and unparalleled support services.
repeat business and greater profit potential. Included in this manual is comprehensive information about the BloomNet Florist Quality Care Program and the many benefits it offers. I urge you to review the entire manual and refer to it often. By making quality a focal point of everything we do in our business and all you do in yours, I’m certain we will all prosper and thrive for many years to come!
Mark Nance, AAF President, BloomNet email - mnance@bloomnet.net phone - (516) 237-7875 BloomNet Florist Quality Care Program
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