2014 strategic goals
Strategic Goal 4: continued
A new incident and problem management system called Zendesk was deployed in 2014 that allows for very robust reporting and easy usage. This enables FNU IT to understand why a user contacts support and allows for us to strategically address common problems with better systems, services, and procedures. Lastly, the team increased documentation and system administrative procedures for Support, IT Operations, and User Management.
and more unstable and its toolset no longer able to meet the teaching needs for the university. After a systematic review of the LMS’s features, our analysis led the group to select Canvas as the LMS that would best fit the goals of the University based on price, support, delivery, features, ease of use, track record, and market position. The LMS Transition Team felt strongly that Canvas will meet the growing needs of the University and further position us competitively amongst other institutions. Deployment of CANVAS is scheduled for early in 2015. Canvas will allow us to focus on our main goal with students—teaching and learning.
BigBlueButton
Portal
For larger meetings with the full faculty, staff, or class meetings, the BigBlueButton web conferencing software was deployed as a replacement to Blackboard Collaborate. This service provides high quality video and audio for large meetings with faculty and students located at a distance.
IT evaluated, selected, and implemented a new content management system web portal to replace the aging Banyan Tree webpage. With the new portal FNU will have the foundation for rapid application deployment for improving workflow process and information sharing.
response time during classroom sessions with a goal of eliminating in-class technology problems.
Single Sign-On (SSO) Google Apps for Education FNU made a smooth transition to Google apps for education, which allows employees and students to collaborate online in documents and save all work to the unlimited cloud storage rather than on individual computers. This has greatly improved work efficiency and quality. Google apps also allowed Frontier to transition from traditional conference call meetings to Google Hangouts for video calls. Lastly, IT started migrating all long-term storage of resources to Google Drive from systems such as Screencast, Blackboard Collaborate, and other legacy storage systems.
Canvas
frontirer nursing university
The Learning Management System (LMS) Transition Team formed in 2014 to evaluate and recommend a new LMS to replace our current LMS (Angel). The committee evaluated three LMS systems. There was an urgent need to move quickly, as our current LMS was becoming more
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president ’ s 2014 annual report
Frontier evaluated, selected, and implemented new Single Sign-On solution, Forgerock, delivering a more seamless integration of the FNU core suite of applications. The integration covers the new Banyan Tree Portal, Angel LMS, Canvas LMS, PowerCampus Self-Service, SharePoint, EzProxy Library resources, Pre-Bound pages, Zendesk, Tk20, Google, and the Frontier Community Connection Forums.
Amazon Web Services Hosting Migration FNU migrated all hosting from the Lexington collocation to Amazon’s cloud infrastructure to resolve the storage constraints, aging legacy systems, bandwidth limitations, and disaster recovery design concerns. Closure of Lexington collocation hosting facility and migration of all servers to Amazon Web Services (AWS) cloud infrastructure established the future start architecture required to run a robust and responsive infrastructure delivering education at a distance.