NCR member handbook

New Member Handbook P.1

P.2

CONGRATULATIONS ON YOUR MEMBERSHIP AT NCR COUNTRY CLUB! We are excited to welcome you and get you acclimated to the club as quickly as possible.

Inside this book you will find general information about the main departments (Golf, Dining, Fitness, Pool, Kids Klubhouse and Accounting) as well as some Frequently Asked Questions. If you have more detailed questions, the picture and contact information for each department manager can be found within your handbook.

You are always welcome to reach out to Jeff Grant, General Manager/COO, or Kerry Wilson, Director of Marketing and Membership. They can help with all questions. In the future, Kerry can also help with any changes to your membership such as adding a family member or upgrading your membership. Feel free to call or email, or stop by Kerry’s office located just inside the main clubhouse. We look forward to serving you and your family for many years to come, and again, welcome!

Jeff Grant CCM, PGA General Manager/COO Jeff.grant@ncrcountryclub.com 937-643-6901 Kerry Wilson Director of Membership and Marketing Kerry.wilson@ncrcountryclub.com 937-643-6910 P.3

GOLF

With two renowned courses by famed architect Dick Wilson, we have something for all experience levels. Boasting a short game practice area, multiple putting greens, and convenient tee times, NCR Country Club is golfer friendly.

P.4

Making a tee time is easy and convenient through our App, over the website, or by calling the Golf Shop at (937) 643-6940. You may also reserve a lesson time through our App, over the website or through Anthony Eliff at (937) 643-6942 or antony.eliff@ncrcountryclub.com.

HOW DO I FIND OUT COURSE CONDITIONS? → Call the automated number which gets updated every day and hour as course conditions change depending on weather (937) 643-6930. → Check the App, under Golf Info.

PRACTICE FACILITIES (weather permitting) → Open from 8am to 8pm. → Golf members are allowed to use the facilities at any time. Social members and guests may do so when they play a round and pay the greens fees or pay $20 for a day pass.

→ “Upper Practice Facility” – located at the end of the parking lot, practice balls are provided.

→ Short Game Practice Facility – shag bags with practice balls are available at this free form six and a half acre amenity.

→ Follow up on NCR Turfgrass on Twitter.

LEAGUES → Senior Men’s League – Tuesday mornings. → 9 Hole Ladies Non-Traditional – Tuesday evenings. → 9 Hole Ladies League – Wednesday morning. → Men’s League – Wednesday evenings. → 18 Hole Ladies League – Thursday morning.

JUNIOR GOLF A little something for everyone. Sign up through the Golf Shop. Specifics on dates, times and costs can be found in our Junior Activities Guide.

→ Saturday Morning Clinics – ages 7 to 10. → Summer Golf School – ages 7 to 9 and ages 10 to 13.

→ Two putting greens – Putting green by the Golf Shop is bent grass, as the South greens are bent grass.

Putting green by the North is the mix of poa and bent, as the North greens are mixed.

HOLE IN ONE INSURANCE Available for $5 per member, this insurance is optional and will be billed as needed. This gives members $250 of credit at the Legends Bar to be used on that day.

Contact the accounting office to sign up.

LIGHTNING → When a solid tone signal is sounded, it is mandatory that golfers discontinue play and seek shelter

• South Course Shelters located at holes 5, 8, 13, 16 Tees, 14 Green, 5 Restroom.

• North Course Shelters located at holes 4, 17, 18 Tees, 11, 13 Greens, 13/17 Restroom.

→ A high/low intermittent all clear tone will be sounded when it’s safe to resume play.

→ On Course Instruction – ages 10 to 13. → PGA Junior Golf Leagues – ages 9 to 13.

→ The ThorGuard Lightning Detection System with radar can be found with and course conditions on the App. P.5

Golf Amenities Locker, bag storage and handling, handicap and practice facilities are included with membership for Golf members.

How do I get a locker?

For new members, a tag is ordered at time of application. Contact our locker room attendant or the Golf Shop to either be assigned or pick out your specific locker at (937) 643-6906.

How do I get a handicap?

The Golf Shop will either start you a new one, or look up your GHIN number to transfer.

Dress code Which also applies to the practice facilities, does not allow tank tops, tee-shirts, halter tops, blue jeans, sweat pants, tennis or gym shorts, shorts with less than an 18inch outseam and cut-offs.

GUEST GREENS FEES

(all fees are subject to change) → North Weekday $58 Weekend $68. → South Weekday $75 Weekend $85. → Cart fees $19 for 18 holes, $12 for 9 holes No trail fee for walkers or pull/push carts. Must be 16 and have a drivers license to drive a cart.

HOW CAN I PARTICIPATE AS A SOCIAL MEMBER? → Six rounds of golf are allowed per year, with the payment of the applicable greens fee. Practice facilities can be utilized at this time without additional fees. → Unlimited practice facility usage with the $20 daily pass. → Golf lessons for adults and children. → Golf social events, when specified.

P.6

GOLF SHOP STAFF Eric Eby, Director of Golf (937) 643-6904 eric.eby@ncrcountryclub.com

Antony Elieff, Director of Instruction (937) 643-6942 antony.elieff@ncrcountryclub.com

Ryan Nightingale, Assistant Golf Professional (937) 643-6992 ryan.nightingale@ncrcountryclub.com

Scott Effinger, Assistant Golf Professional (937) 643-6943 scott.effinger@ncrcountryclub.com

Perry Wydman, Assistant Golf Professional (937) 643-6940 perry.wydman@ncrcountryclub.com

Michelle Klick, Merchandise Manager (937) 643-6911 michelle.klick@ncrcountryclub.com

P.7

Personable dining areas provide a variety of panoramic views. Our culinary team is constantly creating new dishes for our members’ enjoyment.

Make a reservation or drop in, or enjoy any of your NCR Country Club favorites in the comfort of your home with our Curbside and Carryout Service.

dining P.8

ENJOY DINING AT ANY OF OUR SIX DISTINCT DINING DESTINATIONS. → Legends Bar – located in the heart of the clubhouse.

Casual dining for members and guests 18 years and older. → 37th Hole Lounge – casual dining off to the right of the bar. Great for families and situated around a fireplace.

Valet service Is available on Friday and Saturday evenings, and during special events when specified.

DO I NEED RESERVATIONS? Advanced notice of your reservation is appreciated to ensure member service and a table waiting for you.

→ Special club events have a tendency to fill quickly, so reservations are essential.

→ Medallions – bistro style dining at its best. Medallions is open on Friday and Saturday nights only, with a menu that changes weekly based on fresh, local ingredients.

→ Accepted for 37th Hole and Medallions. All other areas are on a first come basis.

→ Phone number (937) 299-3571. → Patio – seasonal dining off the South course’s 18th hole. Adirondack chairs, rockers and a fire pit frame this dining venue. → Oasis café – upscale pool venue featuring everything

Hours of operation Hours can vary based on the season and special events.

Please reference the website, newsletter or App for specific hours.

from sushi to slushies.

What is the dress code? → On Course Refreshments – casual al fresco dining between 10 South and 1 North offers gourmet hot dogs, craft beers and breakfast sandwiches among an array of snacks. Inside and outside seating options.

Curbside and Carryout Service → Call Legends Bar, (937) 643-6963 to place your order from any of the menus available which you can find on our website, or on the app. We will give you an estimated pick up time.

→ For your convenience, if you call when you arrive at the front of the clubhouse, we will bring your order to your Vehicle.

While standards may vary in different areas depending on the purpose and usage of that area, it is expected that all persons will choose to dress in a fashion befitting our club and in a manner reflecting their respect for other members. Appropriate blue jeans are allowed at the club except for the golf facilities, which includes the practice areas. If you are in doubt about appropriate attire, contact the Club.

Social events We are a social club and like to have fun. Social event calendars can be found on the website, through our App and via our weekly email blasts and newsletter.

Sign up by calling the Club at (937) 643-3571 or on the website www.ncrcountryclub.com.

P.9

Looking to host an event?

We have a range of options for your special day. Contact Lisa Snapp for more information on menus, venue options and availability.

Food Minimum → What applies? All food and beverage purchased at the Club. Even water and Gatorade at the fitness center. Curbside and carryout orders also apply to your minimum.

→ Where can I see my unspent minimum? On your statement, weekly emails will give updates, on the website and through the App.

→ Taxes and gratuities do not apply.

MENUS → Current menus can be found on the website and on the App.

→ Customized menus for your special event are

Dining Room Staff Mark Iorio, Director of Food and Beverage (937) 643-6969 mark.iorio@ncrcountryclub.com Glenn Thompson Assistant Director of Food and Beverage (937) 643-6949 glenn.thompson@ncrcountryclub.com Lisa Snapp, Director of Catering and Special Events (937) 643-6913 lisa.snapp@ncrcountryclub.com Stephanie Turner Banquet Operations Manager (937) 643-6905 stephanie.turner@ncrcountryclub.com Michael Denny, Executive Chef (937) 643-6907 michael.denny@ncrcountryclub.com Brian Griffey, Chef de Cuisine (937) 643-6912 brian.griffey@ncrcountryclub.com

available.

P.10

fitness With convenient hours, our fitness center is clean and convenient. State-of-the-art equipment offers a variety of strength and cardio workouts. The Professional staff, is available to answer questions, arrange a class or a complimentary training and orientation.

What classes are available? → Personal training and group fitness classes are

Access Hours

→ Enjoy a fresh cup of complimentary coffee or tea

5am to 11pm everyday.

Who can use the fitness center? → Golf and Social members and dependents under the age of 25. Dependents under the age of 16 may use the Fitness Center with the supervision of a parent or guardian.

→ Members are welcome to bring guests to the Fitness Center for a daily fee of $12. Please sign in at the front desk at the Fitness Center.

→ Water and Gatorade are available via member

ongoing and available through sessions or by drop in.

Please see the App or website for more information.

Water aerobics and golf-specific training also offer a path to a healthier you.

after your workout.

FITNESS Staff Jessica Conry Fitness Center Director (937) 643-6903 jessica.conry@ncrcountryclub.com Education and Certifications: Exercise Science Specialist ACE Certified Personal Trainer ACE Certified Group Fitness Instructor Golden Waves Water Aerobics FMS Functional Movement Screen Practical Nutrition for Fitness

charge.

P.11

Swim Social Events like our Firecracker Pool Party, Stars and Stripes Splash, Glow-Swim, Teen Nights and Dive-In Movies will appear in the newsletter, email blasts, on the website, our newsletter and in our App.

POOL

Am I allowed to bring guests?

Members are encouraged to bring friends with them to the pool. There is a $7 daily guest fee. Credit cards are accepted at Oasis, the pool café, for members’ convenience.

How do I sign up for the swim team?

Enjoy the Olympic sized heated pool or gated zero depth entry baby area with fountain.

Equipped with plenty of tables, chairs and umbrellas, there is always room for you and your family to lounge by the pool or grab a bite to eat at the café or pool bar. No towels needed!

One of two ways; register online through the website or

Pool Hours

Swim Lessons will be provided through SwimSafe.

Open Memorial Day weekend through Labor Day

Call the Pool Manager to schedule your lesson at (937)

weekend. Hours can vary so check the NCR App, website

643-6931.

attend a team sign-up date. These will be announced in the newsletter, through the website and the App. There will also be suit ups before swim team. Open to kids ages 3 to 18.

Swim Lessons

or newsletter for specific hours.

In the event of lightning, the pool will be cleared until What’s Happening at the Pool? → Open Swimming → Adult Lap Lane → Two Diving Boards → Group and Private Swim Lessons → Neptunes Swim Team → Pool Bar → Oasis Pool Café → Large Shaded Patio Area → Water Aerobics

the danger has passed. When in doubt, call the Guard Office at (937) 643-6931.

Interested in renting out the Kids Klubhouse for a Birthday Party?

Themed games and crafts offer a special day for your little one.

P.12

Kids Klubhouse A separate campus away from the Main Clubhouse sits the Kids Klubhouse, surrounded by woods, a giant playground and a GaGa pit. A house just for the kids, including an activity room, functioning kitchen, movies and games.

When are activities?

Weekly summer camps, in-service school day camps, and Kids Night Out events make this the place to be.

Any time there is an adult orientated social event, a corresponding kids event will be held. See the club calendar for a specific schedule and check out our Survival Guide for summer fun.

At what age can my child attend?

We offer Tots Kamps for two to four year olds all the way through Kounselors in Training, which offers kids who have completed sixth grade help in planning and preparing for Kamps.

Our experienced team combines classic activities, crafts and fun, Contact Angie with any questions or to sign up for an event Angie Effinger (317) 626-0311 Angie.Effinger@ncrcountryclub.com

Can the kids bring friends?

Yes, guests are welcome to attend any of the kids activities.

Do you have drop in kids watch?

Complimentary Kids Kare

On Friday and Saturday nights from 5-9pm. 24 hour advanced notice, contact Angie to schedule!

Due to specific counselor-to-kid headcounts, we do not provide unscheduled drop off. Please give Angie a 24 hour notice to participate in any of the many opportunities.

P.13

How? Payment is made on automatic or one-time options on the website or through your bank. Credit card payment is available, with a 3% surcharge. You may also choose to mail a check or drop off a check at the clubhouse, if you prefer.

Accounting NCR Country Club makes taking care of your bill easy. Set up one-time or reoccurring payments through your bank or our website.

If you ever have a question on a statement or specific charge, our accounting department is happy to help.

What?

Early each month you will receive a statement including past month’s charges and upcoming dues, if applicable.

Dues are billed quarterly and in advance. For example, dues for April, May and June will appear on the March statement. Taxes are applicable on all dues and initiation.

ACCOUNTING FAQ → When are my dues billed? Dues are billed quarterly and in advance: March, June, September, December. Memberships are based on our fiscal year, ending March 31st. → When does my minimum start? The quarterly $210 food and beverage minimum starts the first full month you are a member, prorated if necessary, and depends on the first letter of your last name: • A-G: January, April, July , October.

• H-P: February, May, August, November.

• Q-Z: March, June, September, December. → Yearly prepaid minimums are also available.

What does my minimum include?

All food and beverage including curbside carryout orders, on course refreshments, purchases at the pool, and adult beverages.

Where?

Statements are emailed to the primary contact’s email.

If you would like additional email addresses included, please contact the accounting department. You may also view statements via the website and app.

When?

Monthly statements are due the last day of the month of which they are received. Thereafter, a one and a half percent late fee is automatically calculated to the statement.

Pamela Robbins, Controller (937) 643-6902 pamela.robbins@ncrcountryclub.com

Our accounting department is available to answer any billing questions you may encounter.

Please contact Michelle at (937)643-6915 or Michelle.Emmerick@ncrcountryclub.com P.14

Communication There are many ways to stay up-to-date on what’s happening around the Club. Email blasts, our Around the Club newsletter, a members only website, Facebook and our convenient App make it easy to stay in contact.

Email

Website

Club App provides valuable member information on

The website has a private side for member use. You can sign up for special events, tee times, kids activities and book golf lessons all through the website. Club calendars, newsletters, statements and minimums can be viewed here. The first time you log in, the username is your membership number and the password is your

Our email blasts not only announce special events, but also important member information.

App Available for download on your phone, the NCR Country your smart phone. View fitness class schedules, pool and clubhouse hours, social and kids events, view statements and minimums, and even make tee times through the convenience of your phone. Password for first time download is members. Thereafter use your NCR Country Club website credentials.

last name. You will be prompted to change this once you log in.

cONTACT Phone Extensions Main Number (937) 643-3571. → Golf Shop (937) 643-6940. → Course Conditions (937) 643-6930. → Curbside Carryout (937) 643-6963. → Pool (937) 643-6931. → Fitness Center (937) 643-6903.

Shannon Wright, Administrative Assistant (937)299-3571 shannon.wright@ncrcountryclub.com

P.15

www.ncrcountryclub.com For more information, contact Kerry Wilson Director of Membership & Marketing Office (937) 643-6910 I Cell (513) 720-3365 kerry.wilson@ncrcountryclub.com

NCR Country Club

Main line (937) 299-3571 4435 Dogwood Trail I Kettering, Ohio 45429

Download Our App

Connect with Us NCR Country Club

Turfgrass

NCR Country Club

P.16