Care & Rewards Brochure

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A century of care & a lifetime of rewards Introducing Care & Rewards for Frasers Property home owners

Care & Rewards

Welcome to Care & Rewards

Care & Rewards is our industry-leading customer care and loyalty rewards program.

We want your property journey with us to be easy and enjoyable, and we'll be there for you every step of the way. When you purchase, you will have access to our dedicated Customer Care Team so you can feel proud and confident of your choice long after you make it.

Our Care starts with an attitude to go further for you.

A century of experience, we know that it takes courage and commitment to form deep and meaningful connections to ensure people feel understood and appreciated. We've built our proud reputation for caring for the people we serve and the communities we help to create; whether you have purchased land, an apartment, a townhome, or an investment property, we are with you every step of the way.

We go beyond property. That's our promise.
Care & Rewards

The feeling you get when you buy with Frasers Property

Every customer deserves an excellent experience. That's why we have created a 'Care Promise'. This promise ensures you know what to expect at every step of your journey, from initial discovery and purchase to your settlement long after moving in.

The personalised care and expert support from one of our dedicated Customer Care Team helps ensure we remain committed to creating dream homes and welcoming communities where families can thrive and belong.

When you buy from us, you'll feel confident, cared for, appreciated and understood.

Things to really care about...

Enjoy peace of mind and care you can count on every step of the way. www.careandrewards.com.au

Help is always available

Our dedicated Customer Service and Customer Care Team is available from 8:30am8pm AEST, 7 days a week. We're here to answer your questions as quickly as possible, no matter how big or small. If you need assistance outside these hours, the myFrasersProperty App is always at hand and is full of helpful information.

Confident

Customer Service

Our team is here to answer any questions or concerns from 8:30am - 8pm (AEST)

Care & Rewards

Tailored to your needs

Understanding your needs and requirements is at the heart of what we do. We want to make sure things run smoothly, and if issues arise, our fast and flexible approach helps address your concerns quickly.

Open communication

Our clear, simple and proactive communication ensures you have a complete picture of buying your property and its progress at each stage.

You'll receive monthly construction updates and progress milestones through the myFrasersProperty App and portal.

We listen

We are always looking to improve your customer experience. Your feedback is always valued and appreciated. If you have something to say, we want to listen.

Be sure to look out for our regular surveys and take the opportunity to help us improve our care.

Cared For Appreciated Understood

myFrasersProperty mobile app

Take control of your property journey, from one location.

Your Customer Care Team

We have dedicated Customer Care Teams in each state, here to help whenever you need us.

Care & Rewards

Property Trackers

The new 'Track my Property' feature allows you to stay up to date with your new property's process, milestones and progress.

Stay connected every step of the way

Stay on top of all your property information and updates with the myFrasersProperty App and portal. From property progress reports and notifications to exclusive rewards and benefits, you now have access to a wealth of information at your fingertips.

All your property details are in one place.

Your personalised myFrasersProperty App dashboard tells you everything you need to know at a glance –without having to contact your Customer Care Team.

• View all of your properties in one place

• View your membership tier and status

• Check in on your reward eligibility status

• Get notifications on the details that matter

Track your property

Be across every milestone of your property. Receive progress updates, from the start of construction to settlement and move-in day.

Track & log requests

Lodge defects and get detailed status updates on every request and its progress. Giving you confidence that a solution is on its way.

Care & Rewards

Get ahead of the game

Access exclusive benefits and rewards – including membersonly priority releases helping you achieve your property ambitions.

Download the App Download the myFrasersProperty App from your App store. Takeme there... emekaT ...ereht Care & Rewards

The most rewarding experience in property

When you purchase with Frasers Property, you'll be invited to join the property industry's most generous rewards program: Care & Rewards.

As a valued member, you'll enjoy a lifetime of exclusive rewards and the ability to share these with your family and friends.

Benefits include Priority access to upcoming releases and new properties, up to 3% Repeat Purchase Rewards, Family Share Purchase Rewards, Exclusive Partner Rewards, and complimentary Sapphire membership with Fraser World available at participating developments.

A lifetime of great you'llrewards love

Enjoy a lifetime of great rewards for yourself, your family and friends.

Terms and Conditions apply.

Friend Referral Program, Priority Notification, Priority Access & Priority+, Repeat Purchase Rewards, Family Share and Partner Rewards apply to participating developments only. See Care & Rewards website for details.

Priority Notifications

Priority Notifications mean you’ll be the first to know about our upcoming projects and property releases.

Friend Referral Program

Refer a friend, and when they purchase a property, you'll get a $2,000 reward - Your referral must be a new customer that does not exist on the Frasers Property database.

Care & Rewards
Takeme there... ekaT em ...ereht

Priority Access & Priority+

Silver members can access projects and releases before members of the general public.

Platinum is reserved for owners with two or more properties, giving you the highest level of access and the most benefit (Priority+).

Purchase Rewards

Grow your property portfolio and grow your rewards.

You’ll receive a 2% reward for purchasing a second property with us and a 3% reward on your third and any subsequent purchases.

Family Share

We want to give your immediate family members access to the benefits you love. Like early access to project launches, stage releases, and a purchase reward depending on your tier level. Be sure to share your benefits with them before purchasing with Frasers Property.

Partner Rewards

Members of Care & Rewards are part of the Frasers Family, meaning you get access to several exclusive offers from our partners.

Fraser World Sapphire Membership

Receive Sapphire membership to Fraser World for one year and 15% off the best available rates at participating Fraser serviced apartments and hotels.

Care & Rewards

Member Events & Promotions

Eligible members of Care & Rewards will be able to access promotions and offers in conjunction with their purchase rewards from time to time.

The Care & Rewards difference

Join the Frasers Family and make the most of these benefits to help achieve your property ambitions. Rewards are the ultimate care Member Benefits Silver Members Platinum Members 1 settled property and opted into the program 2 settled properties and opted into the program Friend Referral Priority Notification & Access Priority Purchase after Platinum members Priority+ Be the first to purchase, before anyone else Repeat Purchase Reward 2% 3% Family Share Member's events & promotions Partner Rewards Terms and Conditions apply. Friend Referral Program, Priority Notification, Priority Access, Repeat Purchase Rewards, Family Share and Partner Rewards apply to participating developments only. See Care & Rewards website for details. Takeme there... emekaT ...ereht Care & Rewards

Care & Rewards

Join the Frasers Family careandrewards.com.au 13 86 88 A century of care & a lifetime of rewards © Frasers Property Australia Terms and conditions apply. Visit www.careandrewards.com.au for the full Care & Rewards terms and conditions. The information and images in this brochure are intended as a general introduction to Care & Rewards. Please note that whilst reasonable care is taken to ensure that the contents of this brochure are correct as at January 2023, this information is to be used as a guide only. No warranties for the Care & Rewards partners are made about their current or future services, offers or promotions. Promotions and offers by reward partners may change at any time without notice and are subject to availability. Purchasers must rely on their own enquiries with reward partners and comply with their terms and conditions of sale.

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