Welcome to Care & Rewards
Care & Rewards is our industry-leading customer care and loyalty rewards program.
We want your property journey with us to be easy and enjoyable, and we'll be there for you every step of the way. When you purchase, you will have access to our dedicated Customer Care Team so you can feel proud and confident of your choice long after you make it.
Our Care starts with an attitude to go further for you.
A century of experience, we know that it takes courage and commitment to form deep and meaningful connections to ensure people feel understood and appreciated. We've built our proud reputation for caring for the people we serve and the communities we help to create; whether you have purchased land, an apartment, a townhome, or an investment property, we are with you every step of the way.
We go beyond property. That's our promise.
The feeling you get when you buy with Frasers Property
Every customer deserves an excellent experience. That's why we have created a 'Care Promise'. This promise ensures you know what to expect at every step of your journey, from initial discovery and purchase to your settlement long after moving in.
The personalised care and expert support from one of our dedicated Customer Care Team helps ensure we remain committed to creating dream homes and welcoming communities where families can thrive and belong.
When you buy from us, you'll feel confident, cared for, appreciated and understood.
Things to really care about...
Enjoy peace of mind and care you can count on every step of the way. www.careandrewards.com.au
Help is always available
Our dedicated Customer Service and Customer Care Team is available from 8:30am8pm AEST, 7 days a week. We're here to answer your questions as quickly as possible, no matter how big or small. If you need assistance outside these hours, the myFrasersProperty App is always at hand and is full of helpful information.
Confident
Customer Service
Our team is here to answer any questions or concerns from 8:30am - 8pm (AEST)
Tailored to your needs
Understanding your needs and requirements is at the heart of what we do. We want to make sure things run smoothly, and if issues arise, our fast and flexible approach helps address your concerns quickly.
Open communication
Our clear, simple and proactive communication ensures you have a complete picture of buying your property and its progress at each stage.
You'll receive monthly construction updates and progress milestones through the myFrasersProperty App and portal.
We listen
We are always looking to improve your customer experience. Your feedback is always valued and appreciated. If you have something to say, we want to listen.
Be sure to look out for our regular surveys and take the opportunity to help us improve our care.
Cared For Appreciated Understood
myFrasersProperty mobile app
Take control of your property journey, from one location.
Your Customer Care Team
We have dedicated Customer Care Teams in each state, here to help whenever you need us.
Care & Rewards
Property Trackers
The new 'Track my Property' feature allows you to stay up to date with your new property's process, milestones and progress.
Stay connected every step of the way
Stay on top of all your property information and updates with the myFrasersProperty App and portal. From property progress reports and notifications to exclusive rewards and benefits, you now have access to a wealth of information at your fingertips.
All your property details are in one place.
Your personalised myFrasersProperty App dashboard tells you everything you need to know at a glance –without having to contact your Customer Care Team.
• View all of your properties in one place
• View your membership tier and status
• Check in on your reward eligibility status
• Get notifications on the details that matter
Track your property
Be across every milestone of your property. Receive progress updates, from the start of construction to settlement and move-in day.
Track & log requests
Lodge defects and get detailed status updates on every request and its progress. Giving you confidence that a solution is on its way.
Care & Rewards
Get ahead of the game
Access exclusive benefits and rewards – including membersonly priority releases helping you achieve your property ambitions.
The most rewarding experience in property
When you purchase with Frasers Property, you'll be invited to join the property industry's most generous rewards program: Care & Rewards.
As a valued member, you'll enjoy a lifetime of exclusive rewards and the ability to share these with your family and friends.
Benefits include Priority access to upcoming releases and new properties, up to 3% Repeat Purchase Rewards, Family Share Purchase Rewards, Exclusive Partner Rewards, and complimentary Sapphire membership with Fraser World available at participating developments.
A lifetime of great you'llrewards love
Enjoy a lifetime of great rewards for yourself, your family and friends.
Terms and Conditions apply.
Friend Referral Program, Priority Notification, Priority Access & Priority+, Repeat Purchase Rewards, Family Share and Partner Rewards apply to participating developments only. See Care & Rewards website for details.
Priority Notifications
Priority Notifications mean you’ll be the first to know about our upcoming projects and property releases.
Friend Referral Program
Refer a friend, and when they purchase a property, you'll get a $2,000 reward - Your referral must be a new customer that does not exist on the Frasers Property database.
Priority Access & Priority+
Silver members can access projects and releases before members of the general public.
Platinum is reserved for owners with two or more properties, giving you the highest level of access and the most benefit (Priority+).
Purchase Rewards
Grow your property portfolio and grow your rewards.
You’ll receive a 2% reward for purchasing a second property with us and a 3% reward on your third and any subsequent purchases.
Family Share
We want to give your immediate family members access to the benefits you love. Like early access to project launches, stage releases, and a purchase reward depending on your tier level. Be sure to share your benefits with them before purchasing with Frasers Property.
Partner Rewards
Members of Care & Rewards are part of the Frasers Family, meaning you get access to several exclusive offers from our partners.
Fraser World Sapphire Membership
Receive Sapphire membership to Fraser World for one year and 15% off the best available rates at participating Fraser serviced apartments and hotels.
Care & Rewards
Member Events & Promotions
Eligible members of Care & Rewards will be able to access promotions and offers in conjunction with their purchase rewards from time to time.