The feeling you get when you buy with Frasers Property

Every customer deserves an excellent experience. That's why we have created a 'Care Promise'. This promise ensures you know what to expect at every step of your journey, from initial discovery and purchase to your settlement long after moving in.

The personalised care and expert support from one of our dedicated Customer Care Team helps ensure we remain committed to creating dream homes and welcoming communities where families can thrive and belong.

When you buy from us, you'll feel confident, cared for, appreciated and understood.

Things to really care about...

Enjoy peace of mind and care you can count on every step of the way. www.careandrewards.com.au

Help is always available

Our dedicated Customer Service and Customer Care Team is available from 8:30am8pm AEST, 7 days a week. We're here to answer your questions as quickly as possible, no matter how big or small. If you need assistance outside these hours, the myFrasersProperty app is always at hand and is full of helpful information.

Tailored to your needs

Understanding your needs and requirements is at the heart of what we do. We want to make sure things run smoothly, and if issues arise, our fast and flexible approach helps address your concerns quickly.

Open communication

Our clear, simple and proactive communication ensures you have a complete picture of buying your property and its progress at each stage.

You'll receive monthly construction updates and progress milestones through the myFrasersProperty app and portal.

We listen

We are always looking to improve your customer experience. Your feedback is always valued and appreciated. If you have something to say, we want to listen.

Be sure to look out for our regular surveys and take the opportunity to help us improve our care.

Confident Cared For Appreciated Understood

Customer Service

Our team is here to answer any questions or concerns from 8:30am - 8pm (AEST)

Care & Rewards

myFrasersProperty mobile app

Take control of your property journey, from one location.

Your Customer Care Team

We have dedicated Customer Care Teams in each state, here to help whenever you need us.

Property Trackers

The new 'Track my Property' feature allows you to stay up to date with your new property's process, milestones and progress.