NEW ACRES FAQ HANDBOOK

NEW ACRES FAQ

Building / Fit Out Project Manager: Jas Bharj is the Project Manager and your contact for all information and questions regarding the build and fit out of your unit.

Contact: jas.bharj@2110consult.com

New Acres Place Manager & FOUNDRY Manager: Beth will be your day-to-day point of contact for any queries that are not covered in the handbook or where you’re unsure which team to contact.

Beth also manages FOUNDRY, the coworking space at the heart of New Acres.

Contact: Beth Pickard – beth.pickard@foundryuk.com / 07950477323

The Estate Management Team – Savills: Savills manage all lease, commercial, and tenant-specific matters.

Including unit compliance, alterations, repairs and approvals.

Contact: Taneil Durman, Associate Director - TDurman@Savills.comT / 07976 743 092. + Jack Martin, Graduate Surveyor - jack.d.martin@savills.com

The Property Management Team – Urban Bubble: The Urban Bubble manage the day-to-day operation of the building and facilities; including common areas, security, cleaning, waste services, fire systems and 24/7 operational response.

Contact: Kamil Jakobczyk, General Manager - gm@newacreswandsworth.com / 0203 819 6914 + Mimi Brown, Community Manager - Mimi.Brown@newacreswandsworth.com / 07932 959 030

The Marketing Team - The Ready House: The Ready House team oversee all communications for New Acre and support commercial brands like yours.

Contact: Alice - alicemcanulty@thereadyhouse.com / Ellie - elliesturley@thereadyhouse.com

Out Of Hours Assistance: Should you require urgent assistance after 6pm on weekdays and over weekends please speak to the 24/7 concierge in the New Acres main building, or call 0203 819 6914.

CONTACTS

WELCOME TO THE NEW ACRES NEIGHBOURHOOD Between 8 AM to 6 PM we are on hand to support you.

Any questions you may have are hopefully in this handy guidebook.

If something isn’t covered here: Check your lease Refer to the Savills Tenant Handbook Contact Savills (unit / lease matters) or Urban Bubble (estate / operations) In this Handbook you will find; CLEANING AND MAINTAINENCE GENERAL INFORMATION INTERNET AND CONNECTION LICENCES DELIVERY AND POST BUILDING COMPLIANCE SHOP FRONT AND SIGNAGE SECURITY TRADING RESTRICTIONS RECYCLING AND RUBBISH

CLEANING AND MAINTAINENCE Does the tenant arrange their own cleaning?

Yes. Tenants are responsible for internal and window cleaning.

Who do I contact for faults or emergencies?

For unit, lease or tenant related questions, please contact savills.

For any emergency and out of hours issues, please contact the Urban Bubble team.

See the contacts page.

GENERAL Is there staff parking?

There is no dedicated staff parking on site.

Paid parking is available on-street, at the Holiday Inn or at Riverside West car parks on Smugglers Way.

Is there cycle storage?

Bike racks are available in the outdoor spaces across the estate.

Can the tenant use the gym or pool?

No. Commercial tenants do not have access to the New Acres residential gym or pool.

What is the FOUNDRY access?

Each unit receives a complimentary FOUNDRY hot-desking membership.

For the lead commercial tenant (named on the L&G contract).

Access is granted once: 1. The L&G contract is signed, and 2. A FOUNDRY membership agreement is completed.

Members may bring guests in for meetings for up to 2 hours per visit.

INTERNET Is Wi-Fi pre-installed or tenant responsibility?

An Openreach white box is installed in each unit.

The tenant is responsible for choosing and contracting a broadband provider.

What broadband providers are available?

Tenants may use PCL Communications or any Openreach-approved provider.

Contact details are provided in the handbook.

Who does the tenant contact if the internet goes down?

The tenant should contact their chosen broadband provider directly.

How do tenants take payments?

New Acres’ preferred POS system is Square.

Square onboarding support and preferential rates are available, though tenants may choose an alternative system.

LICENCES What licences are required (e.g. alcohol, late-night, beauty treatments)?

Licence requirements depend on the tenant’s use.

These are not prescribed centrally and must be checked with the local authority.

Who is responsible for obtaining licences?

The tenant is fully responsible for obtaining and maintaining all required licences.

How should licences be displayed?

Licences must be displayed in accordance with local authority requirements.

DELIVERY AND POST Where do deliveries go?

Deliveries are made via the designated loading bay for each unit, please refer to the handbook.

What vehicle sizes are allowed?

Light goods vehicles up to 3.5 tonnes are preferred.

Heavier vehicles are discouraged.

BUILDING COMPLIANCE What fire safety requirements must the tenant meet?

Tenants must comply with all fire safety obligations.

Including alarm testing, staff training and evacuation procedures.

Full details are set out in the Savills Tenant Handbook.

Is a fire risk assessment required before opening?

Yes. A fire risk assessment is required and must be maintained annually.

Are fire alarms already installed?

Yes. Each unit includes a fire alarm panel connected to the wider building system.

Who is responsible for fire compliance?

The tenant is responsible, with oversight from Savills and Urban Bubble.

What happens if the fire alarm goes off out of hours?

The system is monitored 24/7 and Urban Bubble are alerted immediately.

SHOP FRONT AND SIGNAGE Can the tenant change the façade?

Yes, but only with prior written consent from L&G via Savills.

Can tenants place items outside their unit (benches, plants, etc.)?

This is subject to approval.

Tenants should contact Savills before placing any items outside their unit.

What signage is permitted?

Signage size and location are pre-approved as part of the base build.

Any additional or alternative signage requires L&G consent and possibly planning approval.

Refer to the handbook.

Can tenants have pavement signs (A-boards)?

This is subject to approval and should be discussed with Savills.

SECURITY Is there 24/7 security or CCTV? The estate is monitored 24/7 by Urban Bubble.

CCTV coverage relates to common areas.

Do units have alarms?

Intruder alarms are optional but strongly recommended. Installation must follow the alterations approval process.

How are keys and access issued?

Each unit receives three keys at handover.

Any additional access arrangements should be discussed with Savills.

How does the tenant access their own CCTV? If a tenant installs CCTV within their unit access and management are the tenant’s responsibility.

TRADING RESTRICTIONS Are there restrictions on opening times?

Yes. Trading hours are governed by the lease and any relevant licences.

Please refer to the handbook.

Are there noise restrictions in the evenings?

Yes. Music and noise must not be audible outside the unit and must not cause nuisance to neighbours.

RECYCLING AND RUBBISH How is waste and recycling managed?

Commercial tenants use a shared bin store.

Tenants are responsible for taking waste from their unit to the bin store.

Where are the bin stores?

Locations are shown on maps in the handbooks.

Urban Bubble provide keys for your designated bin store.

What days is waste collected?

Waste is collected twice a week.