SAGA UK & EIRE Brochure - Fred. Olsen Travel & TravelQuest

Av ai l abl et obookwi t h

Dear guests, With the positive news in the headlines over recent weeks, it feels we can start the new year with a sense of optimism. Our UK collection showcases some of the treasures right on our doorstep – a perfect choice as we reignite our passion for travel.

Saga began by providing holidays right here in the UK, and in September 2021 we’ll officially celebrate our 70th anniversary. It’s heartening to see that our cornerstones of quality, service, value for money and unforgettable holiday experiences remain as important now as they were when we began.

As always, every holiday comes with the added peace of mind of Saga’s Reassurance Promise, which provides flexible cancellation cover and safe travel assurance every step of the way. What’s more, you can book with confidence that you’ll always receive the best price, thanks to the Saga Price Promise – so if we discount the price in our brochures or on our website after you’ve booked, we’ll automatically refund you the difference.

I hope you find your perfect holiday in this collection.

Here’s to a New Year filled with a wealth of new experiences.

Best wishes,

Chris Simmonds Chief Executive, Saga Holidays

The Saga Tradition Founded in 1951, we began as a small hotel in the seaside town of Folkestone, Kent, where entrepreneur Sidney De Haan launched off-peak breaks for retired holidaymakers. The idea took off, and now we have grown to become a complete lifestyle company for people aged over 50, offering a varied collection of handcrafted holidays, boutique ocean cruises and services.

We are committed to providing the highest standards of service through every aspect of our guests’ holiday – from the moment they book, to the moment they return home – and ensure these standards are upheld thanks to our Saga Charter.

In September 2021, we’ll celebrate 70 years of organising holidays for our discerning guests, and believe our success is based on our personal service, attention to detail and listening to guests’ valued feedback, in order to provide exceptional experiences every time.

2

The Saga Difference Nearly 70 years’ experience

Experience the UK your way

We’ve created holidays exclusively for our guests for nearly 70 years, so wherever in the world you travel, you can trust us to provide you with a holiday you’ll never forget.

Our dedicated team of experienced Saga Hosts and Tour Managers will share their excellent knowledge and create a sociable environment.

You’ll arrive as our guest and leave as our friend.

Peace of mind

Hassle-free holidays

All of our UK holidays are ABTA protected.

We’ve taken care of all the little details so you can relax and enjoy the most memorable of experiences.

Expertly designed with you in mind Thanks to our Saga Charter, the cornerstones of quality, service and real value for money are at the heart of what we do.

24

Experiences you’ll never forget Each holiday is carefully planned by our expert team to combine visits to famous sights and lesser-known gems.

Available 24 hours a day Our Saga Hosts and Tour Managers are on hand to help 24 hours a day and are supported around the clock by our UK team based in our Head Office.

£

Fantastic value We include so much in the price of our UK holidays, from excursions to selected meals, and much more – you can find more details on the individual holiday pages.

Book with confidence Saga’s Reassurance Promise

The Saga Price Promise

We want you to feel confident planning your next adventure with us, and want to reassure you that, even though there may be small differences to the way we travel, it will not impact on the overall experience. Please call for more details.

Early bookers will never lose out! Not only are you assured the holiday of your choice but if we reduce our brochure price after you have booked, we’ll work out the difference and give you your money back. And that’s a promise! Our Price Promise applies to all holidays departing from January 2021.

No hidden extras We’ve ensured our holiday descriptions and pricing are clear. If there are any additional charges, this will be made clear, up front, before you book.

No surcharges guarantee Once you’ve booked and we’ve confirmed your holiday, we guarantee not to increase the price you pay, regardless of what happens to fuel prices or exchange rates.

To avoid disappointment, it’s always best to book early because holidays can sell out fast and prices sometimes increase. Prices were correct at time of going to print in December 2020 and should be used as a guide.

3

A Channel Island Sojourn 7 nights from £799 Includes insurance and cancellation cover§ Price reduction available if not required.

Discover a unique combination of British and French traditions on this tour of Jersey and Guernsey.

Perfect for… Island hopping Tour pace:

1

Relaxed

Discover Guernsey’s beautiful coastline

A glorious view towards Sark

St Aubin’s pretty harbour

La Corbiére lighthouse lies on Jersey’s rugged south-west corner © Jersey.com

4

Groznez Castle, ruined since the 16th century, commands panoramic views © Jersey.com

Contact your preferred travel agent

JERSEY AND GUERNSEY

Immersive Escorted Tour So much included…

Included travel insurance 7 nights in hotels 14 meals: 7 breakfasts (B) and 7 dinners (D) Saga Host The dramatic walkway of La Coupée on Sark

Plus all this...

• Return ferry journey and transfers • Welcome drink reception

Day 1: UK to Jersey. Travel to Jersey where

• Porterage in all hotels

you will stay in St Helier. D Stay four nights at the locally rated 3-star Merton Hotel (3Q).

Excursions

Day 2: La Mare Wine Estate, Jersey. After a morning at leisure, enjoy an included visit to La Mare Wine Estate in St Mary to sample local food and drink and enjoy stunning scenery. The working estate offers tours and tastings of hand made wines, spirits, preserves and more. B, D

• La Mare Wine Estate (half day) • St Malo in Brittany (full day) • Guernsey island tour (half day).

To find out more visit saga.co.uk/channelisland

Day 3: St Malo. Today a full-day excursion St Peter Port GUERNSEY

takes you by ferry to St Malo in Brittany, once a fortified island now joined to the French mainland by a large promenade.

After a short walk to the centre you can explore narrow cobbled streets packed with shops and restaurants. B, D

Sark JERSEY St Helier

nights in hotel

FRANCE

St Malo

Day 4: St Helier. You may like to explore independently today. The famous Howard Davis Park, the beach and the centre of St Helier are close by. Alternatively, join an optional excursion taking in the coastal highlights of the island. B, D

Day 5: Jersey to Guernsey. Take the ferry to Guernsey where you will stay at a former country mansion on the outskirts of St Peter Port. B, D Stay three nights at the locally rated 3-star Les Rocquettes Hotel (3Q).

Day 6: Guernsey. Today enjoy a half-day coach tour around the island of Guernsey, including Little Chapel, the headland Pleinmont Point, the West Coast and L’Ancresse bay. B, D

Day 7: Guernsey. Spend the day at leisure, or join a full-day optional excursion to the tranquil traffic-free island island of Sark. A tractor-drawn trailer will take you up the steep incline of Harbour Hill, from where you can discover the natural beauty for yourself. Explore on foot, or you may like to hire a horse and cart (at your own expense). B, D Day 8: Guernsey to UK. Return to the UK. B

This holiday was brilliant and exceeded expectations. The Saga Host, Sonja, was superb and the accommodation and transport provided was very good. We would certainly recommend this trip to others."

Joan, KapitiCoast, NZ A Channel Island Sojourn.Holiday code: TB090 Prices are based on Condor Fast Ferry from Poole, as a foot passenger.

Prices are £s per Two people Single sharing Traveller person from: Jul 24, 2021 1029 Sold Out Aug 7 999 Sold Out Sep 4 1029 Sold Out Limited Oct 9 799 Availability §If you choose to opt out of the included insurance and cancellation cover, a reduction applies of £20 – see page 28 for details.

St Peter Port St Peter Port is the charming capital of Guernsey, complete with cobbled streets, a marina, museum, and much more. It was also immortalised in the book and film The Guernsey Literary and Potato Peel Pie Society, set during World War II when the island was occupied by the Germans. The town’s Hauteville House was home to French novelist and poet Victor Hugo for 15 years until 1870. From the 800-year old Castle Cornet standing guard at the harbour mouth, to the colourful Victorian splendour of Candie Gardens and the community-made millennium Guernsey Tapestry recording 1000 years of history, there’s lots to enjoy in this fascinating capital town and port.

For a little extra, why not add…

• Return standard or first-class rail or coach travel • VIP door-to-door travel service • Option to take your car on the ferry • Optional excursions, where available.

Be quick – to be guaranteed the best price, book early as flights can sell out and prices sometimes increase.

Contact your preferred travel agent

5

Jersey Island Escape 5 nights HALF BOARD from £649 Includes insurance and cancellation cover§ Price reduction available if not required.

Stay and discover the beautiful island of Jersey and award-winning cooking at the Merton Hotel.

Perfect for… Local culture • History • Great scenery Tour pace:

2

Standard

Historic Elizabeth Castle

Wrestled over by the English and French for generations, and embroiled in a world-affecting conflict, Jersey is fascinating. But it is not simply those with a love of the past who visit. Home to the UK’s largest oyster farm, Jersey invites you to trace the much-loved mollusc’s journey from farm to plate in some of the world’s top restaurants while tasting a few for yourself! Spend time to explore Jersey’s hidden bays, local life and visit one or two of its popular attractions, all within easy reach of your accommodation, the 3* Merton Hotel on this Stay and Discover adventure.

Day 1: Saint Helier, Jersey. Settle into your hotel and join your host for a welcome drink before dinner. D

variation and water temperatures. See the oysters growing and enjoy a tasting on this authentic Jersey experience. B, D

Day 2: Elizabeth Castle. A brief glance at a map will illustrate Jersey’s strategic importance. Just 14 miles from the French shoreline and 150 from its rulers in England, Sir Walter Raleigh - governor of Jersey at the start of the 17th century - oversaw the castle’s completion. It rises modestly from its outcrop - relatively squat compared to medieval fortifications - and provided a vital defence of the harbour. During the English Civil War, Charles II took refuge at Elizabeth Castle, and during the late 18th century, when Napoleonic tensions boiled over, the castle was on a permanent war footing. During your visit, wander along the battlements built by Raleigh during the castle’s genesis and discover the hidden Second World War bunkers, used by German soldiers throughout Jersey’s occupation. The castle is accessed via a ferry. B, D

Day 5: Jersey War Tunnels. The German

Day 3: At leisure. The day is yours to perhaps explore Saint Helier and pickup a souvenir, hike along Jersey’s coastline or visit La Mare - Jersey’s only wine estate. B, D

Day 4: Oyster walk. Jersey is home to the largest oyster farm in the British Isles. 1,000 tonnes of oysters and 150 of mussels are produced each year, served in some of the world’s top restaurants. What better way to immerse yourself in the journey from farm to plate, than accompanied by a local expert, who can explain the importance of tidal

6

occupation of Jersey began in July 1940 with an erroneous heavy bombardment from the skies and white flags being placed across the island to indicate its surrender.

It had been left defenceless by Allied forces and for the following four years was subject to the brutal Nazi regime. Under the regime’s control, and as part of Hitler’s audacious ‘Atlantic Wall’ defences, Jersey was transformed into an island fortification.

As part of this plan, more than 1,000 metres of tunnels were dug by prisoners of war from the Eastern Front. It provided shelter from Allied bombing raids to the German soldiers stationed on the island and in 1943 the tunnels were converted into an emergency hospital. In their present form, the tunnels contain a series of exhibitions, exploring the island’s story and inspiring stories belonging to those who lived locally and resisted the occupation. Artefacts shed light on what it was like to live on the island during the war, and an audio-visual experience shows you an unfinished tunnel, recognising the backbreaking work forced upon those who built the defences. B, D

Day 6: Depart Merton Hotel. Leave Jersey behind, reflecting on its wartime history, continental connections, nature and wildlife, perhaps planning your next trip to the island. B

Contact your preferred travel agent

UK

Stay & Discover So much included…

5 nights in hotels 10 meals: 5 breakfasts (B) and 5 dinners (D) Dedicated Saga Host Plus all this...• Cancellation rights • Return ferry journey • Hosted drinks reception • Guided orientation walks • Tea and coffee-making facilities in your room • Free hotel Wi-Fi and safe • Porterage at your hotel

Excursions and visits • Elizabeth Castle (full day) • Jersey War Tunnels (half day) • Oyster trail walk and tasting (half day) To find out more visit saga.co.uk/jersey-escape

Jersey Jersey War Tunnels Royal Bay of Grouville

Solo travellers...

Saint Helier Elizabeth Castle

Travel in the company of other solo travellers on a similar itinerary departing April 19, 2021. Holiday code: AF229. .

MERTON HOTEL St. Saviour

Indulge your passion Walking holidays are available, departing April 26 and October 3, 2021. Holiday code: AK130.

Explore the island on a walking toue.

Credit: Neil Cron

The Merton Hotel QQQ Suitably located to explore the delights of Saint Helier, the Merton Hotel offers plenty of amenities to make your stay as comfortable as possible, including a car park for those who wish to take their car with them. Having journeyed to Jersey, take the weight off your feet in the light and airy conservatory lounge and get to know your fellow travellers. If it’s your first time in the area (lucky you!), perhaps plan your day at leisure by accessing the hotel’s free 24/7 Wi-Fi. Once settled, the two pools – one indoor and the other outdoor – will surely provide a tempting prospect. Spend time in the poolside café bar or take a stroll through the gardens, past the hotel’s tennis court. In all 286 bedrooms, you will find tea and coffee making facilities, alongside a television, telephone and hairdryer. Stepping out of the hotel, it is just 500 metres from the centre of St Saviour, and 500 in the opposite direction to the beach.

Jersey Island Escape - The Merton Hotel.

Holiday code: TB137.

Prices are based on Condor Fast Ferry from Poole, as a foot passenger Prices are £s per Two people Single sharing Traveller person from: May 10, 2021 649 649 May 31 689 689 Jun 27 699 699 Aug 29 709 709 Limited Sep 12 709 Availability Sep 19 689 689 §If you choose to opt out of the included insurance and cancellation cover, a reduction applies of £20 – see page 28 for details.

For a little extra, why not add…

• Return economy flights• Return standard or first-class rail or coach travel • VIP door-to-door travel service • Option to take your car on the ferry.

Be quick – to be guaranteed the best price, book early as flights can sell out and prices sometimes increase.

Contact your preferred travel agent

7

NEW Charms of the

Cornwall Coast

4 nights HALF BOARD from £449 Explore captivating Cornwall by visiting Truro, Eden Project and St Ives while staying at the Royal Duchy Hotel.

Perfect for… Eden Project • Cornish scenery Tour pace:

1

Relaxed

Pretty St Ives

Welcome to Cornwall, the land of King Arthur. Neolithic standing stones litter the landscape, providing a connection with ancient druids and sites such as Land’s End have inspired visitors for centuries - once being the edge of the known world! Your accommodation during your exploration of this wild and beautiful region is the locally rated 4-star Royal Duchy Hotel, located on Falmouth’s seafront and boasting views across to the Tudor Pendennis Castle, explore the town of Falmouth, boasting a deep natural harbour and pretty beaches.

Included on your Stay and Discover experience are a visit to the Eden Project, offering a window into future sustainability, and Truro, the cathedral of which stands proudly on the city’s skyline.

8

Day 1: Falmouth. Settle into the Royal Duchy Hotel and join your host for a welcome drink before dinner. D

Afterwards, you have time to spend at leisure to perhaps visit the Royal Cornwall Museum, exhibiting local history and art. B, D

Day 2: Eden Project. In January 1995,

Day 4: Land’s End and St Ives. Despite

where the Eden Project stands today was just a huge clay pit, nearing the end of its economic life. Your visit will showcase an extraordinary series of biomes, showcasing the world’s most important plants. The Eden Project was Sir Tim Smit’s brainchild and its construction faced plenty of Herculean engineering challenges - after all, the site sits 15 metres below the water table! Stroll through the biomes, spotting banana trees, rubber plants and host of other horticulture.

Discover how Eden is educating for the future, learn about a few of its sustainability projects and, in its hands-on exhibitions, see some of the challenges that face the world as we move through the 21st century. B, D

Land’s End being a rather minor landmark, it has captivated visitors for hundreds of years. Beyond this point (and past the Isles of Scilly) is open ocean, so you would be forgiven for thinking this was the edge of the world. At one point it was! Spend some time at the landmark before visiting St Ives. Once a sleepy fishing town, today St Ives bustles with holidaymaker energy and boasts beautiful beaches and a collection of modern art, housed within Tate St Ives. Stroll along its narrow Victorian streets and soak up the charm of the place. During your time here, you will also be treated to a cream tea.

Remember, as you’re in Cornwall, the cream goes on top of the jam!B, D

Day 3: Truro. Today, we invite you to

Day 5: Depart The Royal Duchy Hotel. Leave Cornwall behind, having soaked up what makes the county truly special. B

Cornwall’s only city, bustling with just 19,000 inhabitants. They say that good things come in small packages, and Truro certainly attests to that. During your visit, take a tour of the 19th-century cathedral, the grand Victorian edifice of which soars above the landscape. Inside, gaze up at its vaulted nave and bathe in the warm light cast by the stained-glass windows.

Contact your preferred travel agent

Indulge your passion A garden-themed holiday is available, departing April 11, 2021. Holiday code: AH729.

UK

Stay & Discover So much included…

4 nights in hotels 8 meals: 4 breakfasts (B) and 4 dinners (D) Dedicated Saga Host Plus all this...

• Cancellation rights • Hosted drinks reception • Guided orientation walks • Tea and coffee-making facilities in your room • Free hotel Wi-Fi • Porterage at your hotel

Excursions and visits • Eden Project (full day) • Truro Cathedral and Truro (half day) • Land’s End and St Ives with cream tea (full day) To find out more visit saga.co.uk/cornish-coast Eden Project

Cornwall

Truro

St Ives Penzance

ROYAL DUCHY HOTEL Falmouth

Lands End

The Royal Duchy Hotel QQQQ When searching for the perfect Cornish escape, look no further than the Royal Duchy Hotel. Enjoying a picturesque position on Falmouth seafront, the bay seems to envelop the hotel, with Pendennis Castle - built by Henry VIII - on the one side and Pennance Point on the other. Inside, the Royal Duchy’s 45 distinctive en suite rooms offer Wi-Fi access, gowns, refreshments and luxury toiletries to ensure your complete comfort. The 2 AA rosette restaurant serves British cuisine with a contemporary twist -using the best local ingredients. Specialising in comfort, good food, smart style and excellent facilities within natural surroundings, it is perhaps no wonder that the Royal Duchy Hotel was awarded four-star silver status by AA in 2018 and provides an excellent opportunity to explore Cornwall.

Eden Project Opened in 2001 and showcasing some of the world’ most important plants, Eden Project is a bastion of sustainability and future thinking.

Wander through its out-of-this-world biomes and explore a site that has been hailed for being one of the wonders of the modern age.

The Charms of Cornwall - Royal Duchy Hotel.

Holiday code: TB144.

Prices are £s per Two people Single sharing Traveller person from: Mar 21, 2021 499 499 Apr 18 579 Limited Availability Jun 6 749 749 Sep 12 749 749 Oct 17 579 579 Nov 7 519 519 Dec 5 449 449

For a little extra, why not add…

• Return standard or first-class rail or coach travel • VIP door-to-door travel service • Room upgrades.

Be quick – to be guaranteed the best price, book early as flights can sell out and prices sometimes increase.

Contact your preferred travel agent

9

Sandbanks and the Dorset Coast 4 nights HALF BOARD from £499 Revel the charm and extensive natural history of Dorset’s Jurassic Coast.

Perfect for… Natural wonders • Historic sites • Great scenery Tour pace:

1

Relaxed

Iconic Durdle Door

Immersed in the affluence and beauty of its surroundings, The Sandbanks Hotel is certainly a crowd-pleaser. Boats drift into Poole’s natural harbour and life seems to move at a more relaxed speed. During your stay, you will be treated to the delights of the Dorset Coast. 380 million years ago (give or take), the landscape was continually changing and inhabited by strange creatures only found in museums and fossilised in places like Lulworth Cove today.

The cove is neighboured by Durdle Door, undoubtedly one of the region’s most iconic sights. You are also invited to explore Brownsea Island, a site home to red squirrels, sika deer and extensive history.

It was here in 1908 that Robert Baden-Powell created the Boy Scouts. For literary genius, look no further than Corfe Castle, which captured the imagination of author Enid Blyton in 1941 when she took a trip on the Swanage steam train.

You too can become captivated by these sites during your discovery of Dorset’s coast.

10

Day 1: Sandbanks. Settle in to your hotel and join your host for a welcome drink before dinner. D Day 2: Lulworth Cove and Durdle Door. 185 million years of natural history is evident along the Jurassic Coast. In this time creatures became fossilised and dramatic rock formations were erected, shaped and changed. Few sites display the coastline’s extensive past better than Lulworth Cove and Durdle Door. Your coach journey to the two sites will wind through pretty scenery.

At Lulworth Cove, keep your eyes peeled for fossils - perhaps an Ammonite within the rocky headland or a bullet-shaped ‘Belemnite’ within the pebbles on the shore.

At Durdle Door, capture this iconic limestone archway on your camera, created by the erosion of less resilient rock. On calm days, boats pass through the door. During your day, stop for a cream tea in a local venue, to reflect on the first day of your Stay and Discover experience. B, D Day 3: Swanage and Corfe Castle. It was the summer of 1941 and despite the ever-present headlines of war, author Enid Blyton stepped off a puffing locomotive at Corfe Castle. She, like so many visitors before and after, became captivated by the dramatic ruined Norman castle that occupied the hill above. It became fictionalised as Kirrin Castle in Five on a Treasure Island. Today, you are invited to take a similar steam train journey along the Swanage Railway from the station sharing the same name as the route, to Corfe Castle.

The station is located just outside of the castle’s surrounding village. B, D

Day 4: Brownsea Island. Brownsea Island has quietly observed everything from the English Civil War to the formation of the Boy Scouts.

Located just one kilometre from Sandbanks’ affluent shoreline, Brownsea Island was first recorded as a human settlement in the early ninth century. Well before William the Conqueror was born, the island was home to a hermitage of monks who used the island for simple living and solitary prayer.

Henry VIII recognised the island’s strategic position - located at the entrance to Poole Harbour - and built the fortification known as Branksea Castle, which still stands today.

During the English Civil War, Parliamentarian forces regularly stomped across the island and in 1908 Robert Baden-Powell used what he had learned in the military during his time in South Africa to establish the boy scouts. As you can tell, the island boasts an abundance of history, but its wildlife is equally impressive. During your visit, look out for red squirrel and sika deer - introduced at the end of the 19th century from Japan.

Spend a full day on the island before returning to your hotel. B, D

Day 5: Depart Sandbanks. Having enjoyed this remarkable area, check out of your hotel and return home. B

Contact your preferred travel agent

Indulge your passion The Greatest Songbook. Departing May 3, 2021. Holiday code: AN332.

UK

Stay & Discover So much included…

4 nights in hotels 8 meals: 4 breakfasts (B) and 4 dinners (D) Dedicated Saga Host Plus all this...

• Cancellation rights • Hosted drinks reception • Guided orientation walks • Tea and coffee-making facilities in your room • Free hotel Wi-Fi and safe • Porterage at your hotel

Excursions and visits • Swanage Railway and Corfe Castle (full day) • Brownsea Island (full day) • Lulworth Cove and Durdle Door with cream tea (full day) To find out more visit saga.co.uk/sandbanks Poole

Dorset

Corfe Castle Built in the reign of Henry II, this hill fort was used as a cruel prison during the reign of King John, destroyed following the English Civil War, and dramatically crowns a picturesque landscape today.

SANDBANKS HOTEL Sandbanks

Corfe Castle Durdle Door Lulworth Cove Swanage

Sandbanks Hotel

Sandbanks Hotel QQQQ This 4-star hotel has an excellent location beside the beach on the narrow strip of land that divides the Sandbanks Peninsula from the mainland. The Sandbanks Peninsula is home to the most expensive stretch of coastal real estate in the world!

Your hotel’s advantageous location means that you can admire views over the English Channel and the Isle of Wight on one side, and the islands of Poole Harbour on the other. Take a seat in the sea-view restaurant and watch the pleasure yachts drift through your delightful panorama. Alternatively, raise a glass in the lounge bar.

Perhaps you will be tempted to take a dip in the indoor swimming pool or take part in a selection of water sports for an extra charge. The hotel’s 105 en-suite rooms are equipped all the amenities to help you relax in these picturesque surroundings.

Car parking is available free of charge to Saga guests.

Sandbanks and the Dorset Coast - Sandbanks Hotel. Holiday code: TB135.

Prices are £s per Two people Single sharing Traveller person from: Apr 25, 2021 499 551 May 9 599 651 Jun 7 629 681 Sep 12 599 651 Sep 27 529 581 Oct 11 499 551

For a little extra, why not add…

• Return standard or first-class rail or coach travel• VIP door-to-door travel service Room upgrades. .

Be quick – to be guaranteed the best price, book early as flights can sell out and prices sometimes increase.

Contact your preferred travel agent

11

NEW Delights of

North Devon

4 nights HALF BOARD from £449 Explore North Devon during a stay in Devon at a family-owned hotel on one of Britain’s most beautiful beaches…

Perfect for… Great scenery • Walking • Scenic rail journey Tour pace:

2

Standard

Braunton Burrows

Welcome to north Devon, crowned by golden beaches, punctuated by wild landscapes, historical fishing villages, and crisscrossed by rolling waterways. It is a landscape that has captivated foreign invaders, artists and poets, and continues to delight those who continue to visit. Your luxury accommodation for this trip will be the four-star Saunton Sands Hotel, enjoying a splendid position overlooking three miles of glorious beache. Enjoy a trip to Clovelly, a hidden secret of holiday making where cobbled streets flow past fishing cottages towards the quaint harbour, and ride on the funicular railway between Lynton and Lynmouth, powered entirely by water displacement.

Perhaps a highlight of your Stay and Discover experience will be an exploration of Exmoor National Park, containing coastal views, wooded valleys, sea cliffs and streams. It is home to an impressive array of wildlife and quintessentially English villages, filled with historical architecture.

12

Day 1: Saunton Sands. Settle into your hotel and join your host for a welcome drink before dinner. D

Day 2: Lynton and Lynmouth. Between the town of Lynton and the harbour village of Lynmouth is a 900-foot steep slope. When Victorians busily bustled along the streets of both, they noticed how difficult it was to go between the two settlements. A solution was required. That solution became the world’s highest and steepest water-powered railway. Working entirely on the principle of water displacement, your journey on board this funicular railway will reveal a marvel of Victorian engineering. During this full-day tour, spend some free time to perhaps stroll along Lynmouth’s narrow streets, flanked by fisherman’s cottages. B, D

Day 3: Exmoor National Park. Today you are invited to step into Exmoor National Park, showcasing quintessentially English villages, dramatically presenting picturesque landscapes and bursting with a dazzling array of wildlife - both native and invasive.

Measuring 267 square miles, Exmoor consists of wooded valleys, seaside cliffs, farmland and moorland. It is then perhaps no wonder that the national park’s wildlife is so diverse - from red deer to rare butterflies and Exmoor ponies. It is a vast area that has inspired artists, writers and filmmakers for generations. You can also look forward to a cream tea at a local venue. B, D

Day 4: Clovelly and Hartland Abbey. To call Clovelly ‘charming’, while correct, is to undersell its quaint, seemingly undiscovered loveliness. Narrow cobbled streets flow past attractive fisherman’s cottages that have been gently whipped by winds from the open Atlantic. Small boats bob in the harbour, protected by a short maritime arm, and fisherfolk cast their lines from the shoreline. It is a village wonderfully kept in a timewarp, oozing with history of a simpler time. Your second destination for today’s tour is Hartland Abbey and Gardens, consecrated in the 12th century, dissolved in the 15th during Henry VIII’s land grab, and transformed into an opulent countryside escape. Enjoy a stroll along ‘Alhambra Passage’, inspired by the palace in Granada, and see the original abbey cloisters hidden in the basement. In the woodland gardens, you will find rhododendrons, magnolias and camellias. Don’t miss an opportunity to see ‘Ladies Walk’, which meanders through a carpet of wildflowers. B, D Day 5: Depart Saunton Sands. Take any last photographs of this wonderful area and return home, having explored the Delights of North Devon. B

Contact your preferred travel agent

Indulge your passion Gardens (AH258) departing June 27, 2021, walking (AK432) departing April 19, 2021, and painting (AP111) June 27, 2021 special interest holidays are available.

UK

Stay & Discover So much included…

4 nights at your hotel 8 meals: 4 breakfasts (B) and 4 dinners (D) Dedicated Saga Host Plus all this...

• Cancellation rights • Hosted drinks reception • Guided orientation walks • Tea and coffee-making facilities in your room • Free hotel Wi-Fi and safe • Hotel porterage • Cream tea at your hotel

Excursions and visits • Lynton & Lynmouth (full day) • Exmoor National Park (half day) • Clovelly Village & Hartland Abbey (full day) To find out more visit saga.co.uk/northdevon Lynmouth Lynton Exmoor National Park

Saunton Sands Hotel (QQQQ)

SAUNTON SANDS HOTEL Saunton Sands

In 1933, this Art Deco hotel opened its doors to those who wanted to enjoy a slice of luxury on North Devon’s coast. It overlooked three miles of sunny sands belonging to one of the finest beaches in the UK and is neighboured by the dunes of Braunton Burrows. Few hotels in the world provide more impressive surroundings. It is not simply for the scenery that holidaymakers make a secular pilgrimage to Saunton Sands Hotel. Your accommodation for four nights describes itself as ‘the hotel with everything you could imagine’. Take a dip in the indoor or outdoor pools - both of which are heated - dine in the award-winning (2AA Rosette) restaurant or, if you are feeling a little more active, take to the tennis court but try not to be distracted by the views!

Exmoor National Park Filled with red deer, rare butterflies and the occasional Exmoor pony, Exmoor National Park measures approximately 692 square kilometres. It is named after the River Exe, the source of which is located within the park. While the extensive rugged moorland is captivating, for history enthusiasts the landscape is so special because evidence suggests it has been inhabited since the Mesolithic period (between 10000 BCE and 8000 BCE).

Braunton Barnstable

Devon

Clovely Village

Delights of North Devon - Saunton Sands Hotel.

Holiday code: TB136.

Prices are £s per Two people Single sharing Traveller person from: Mar 29, 2021 469 469 May 9 599 599 May 24 599 599 Jun 6 629 629 Sep 12 629 629 Oct 3 549 549 Nov 14 449 449

For a little extra, why not add…

• Return standard or first-class rail or coach travel• VIP door-to-door travel service Room upgrades. Please call for details.

Be quick – to be guaranteed the best price, book early as flights can sell out and prices sometimes increase.

Contact your preferred travel agent

13

NEW Little Boats of

the Lake District

4 nights HALF BOARD from £599 Immerse yourself in the inspiration of the Lake District, and cruise along Lakes Windermere, Coniston and Ullswater.

Perfect for… Breathtaking scenery • Lakeside strolls • Natural wonders Tour pace:

2

Standard

Enjoy a cruise on Windermere

Having inspired a smorgasbord of creatives, the Lake District is undeniably impressive. Hillscapes seem to flow down towards lengthy lakes and everywhere you look is a unique scene. Few ways to enjoy the views are better than by boat ride, during which you are invited to sit back and take in the sights.

During your boat tours, you will stop in charming towns and villages such as Pooley Bridge, Ambleside and Brantwood House

Day 1: Windermere. Settle into your hotel and join your host for a welcome drink before dinner. D Day 2: Windermere Cruise. Following breakfast, we invite you on board your pleasure vessel for a cruise along Windermere, the largest lake in England.

As you travel from Bowness to Ambleside, look out for otters, red deer, osprey and red kites. You will spend some time at leisure in Ambleside, within which you can find ‘Bridge House’ a 17th-century house built on a stone bridge. It is truly a charming image of rural Lake District life. Put on your walking shoes this afternoon for a walking trip from your hotel. B, D

Day 3: Coniston Water Cruise. In 1939, Sir

Windermere at evening time

14

Malcolm Campbell attempted to break the water speed record on Coniston Water by successfully reaching 141 miles per hour.

His son, Douglas, continued his father’s daredevilry with his iconic hydroplane ‘Bluebird’. Today, you will be travelling across Coniston considerably slower. While perhaps a little less exciting, your slower speed will allow full appreciation of your surroundings. On calm days, the woodland and hillscape are wonderfully reflected in the mirror-like water. Included in your tour is a visit to Brantwood, a 250-acre estate consisting of garden trails that wrap around a museum house, once home to John Ruskin,

a prominent Victorian art critic. Spend the afternoon at leisure. B, D

Day 4: Ullswater Cruise. When William Wordsworth spotted daffodils growing on the shores of Ullswater, felt inspired to write his poem ‘I wandered lonely as a cloud’.

During your cruise, we hope that you too will understand the romantic connection that the poet has to nature, illustrated by the rolling hills that flow down to the water’s edge. Enjoy the area’s seclusion and capture the breathtaking scenery on your camera before making a stop in Pooley Bridge where you can spend time at leisure. See the new bridge that replaces the one washed away by flooding in 2015. B, D Day 5: Depart Macdonald Old England Hotel.

Leave the Lake District behind, perhaps with a camera filled with stunning landscapes and plenty of happy memories. B

Contact your preferred travel agent

Walking. Departing September 27, 2021. Holiday code: AK567. Set off on a series of exhilarating walks with an expert guide.

Painting. Departing October 4, 2021. Holiday code: AP112. Explore the mediums of oil, watercolour and acrylic painting with your expert host Dee Doody.

UK

Stay & Discover So much included…

4 nights at your hotel 8 meals: 4 breakfasts (B), and 4 dinners (D) Dedicated Saga Host Plus all this...

• Cancellation rights • Hosted drinks reception • Guided orientation walks • Free hotel Wi-Fi and safe • Tea and coffee-making facilities in your room • Porterage at your hotel

Excursions and visits • Windermere cruise and walk from the hotel (full day) • Coniston Lake cruise and entrance to Brantwood House (half day) • Ullswater cruise (3/4 day) To find out more visit saga.co.uk/lake-district Ullswater

Lake District National Park

Cumbria Ambleside

MACDONALD OLD ENGLAND HOTEL Bowness on Windermere Coniston Water

Lake Windermere

Macdonald Old England Hotel & Spa

Macdonald Old England Hotel (QQQQ) In the heart of the Cumbrian countryside is Macdonald Old England Hotel, enjoying splendid views across Windermere and boasting country house charm. From your alfresco dining area (if you choose to sit outdoors), you can watch as locals moor their boats on the private jetty before spotting a swooping Osprey, catching its evening meal. Take a stroll in the hotel’s private gardens before retiring to one of 106 bedrooms. Perhaps during your stay, you may be tempted by a trip to the spa and health centre. Located in Bowness on Windermere, your hotel is the perfect base to explore this charming town during your leisure time.

SAVE up to £50 per person on selected departures

Brantwood

For a little extra, why not add…

• Return standard or first-class rail or coach travel • VIP door-to-door travel service • Room upgrades.

Be quick – to be guaranteed the best price, book early as flights can sell out and prices sometimes increase.

The 250-acre Brantwood Estate comprises of remarkable gardens originally landscaped by John Ruskin with the help of his cousin Joan Severn. The gardens were extensively restored throughout the early 21st century by head gardener Sally Beamish and a team of passionate volunteers. The garden walking trails wrap around a delightful museum house.

Little Boats of the Lake District - Macdonald Old England Hotel and Spa. Holiday code: TB138.

Prices are £s per Two people Single sharing Traveller person from: 898 848 Apr 19, 2021 649 599 May 17 679 629 928 878 Jun 14 699 649 948 898 Sep 13 709 659 958 908 Oct 11 669 619 918 868

Contact your preferred travel agent

15

NEW Splendour of

the Peak District

4 nights HALF BOARD from £419 Enjoy the picturesque Peak District and visit charming Bakewell and Buxton.

Perfect for… Scenery • Historical visits Tour pace:

2

Standard

Peak District National Park

The Peak District is the UK's oldest National Park, and the walking trails around the beauty spots of the limestone 'White Peak' and gritstone 'Dark Peak' are held dear by those who know them. Your hotel, Crowne Plaza Royal Victoria Hotel, is located in Sheffield, just seven miles from the national park, so it is the ideal base for visiting treasures such as the charming town of Bakewell, and Chatsworth House, stately home of the Duke and Duchess of Devonshire.

Day 1: Sheffield. Settle into your hotel and join your host for a welcome drink before dinner. D

Day 2: Bakewell. Dig out your walking boots and begin your day with a stroll through the Peak District. Enjoy a guided walk along beautiful Lathkill Dale, a lesser frequented gem renowned for its crystal clear water and prevalence of brown trout and water birds such as the Dipper. You will then visit the town of Bakewell. This charming settlement claims to have accommodated Jane Austen - at the Rutland Arms Hotel during her revision of ‘Pride and Prejudice’.

But it is not simply for literary connections

16

that Bakewell is known; following a light sandwich lunch, you will have the opportunity to make and sample your very own Bakewell Pudding, named after the town, but distinctly different to the Bakewell Tart. Those who are interested will have the opportunity to make your very own pudding in the original Bakewell Pudding shop. B, D

Day 3: Buxton. At the heart of the Peak District National Park is Buxton, a spa town that has flourished thanks to its geothermal spring and, like many settlements in the area, was bolstered as a holiday destination thanks to the construction of a railway line. Enjoy a guided heritage walk, pausing outside many of Buxton’s notable landmarks - perhaps including the restored Buxton Thermal Baths and the Palace Hotel, illustrating the area’s Victorian popularity. It’s then time to step back in time by boarding a vintage tram for a trundle through the town. B, D

opulence of the Painted Hall, used to welcome guests, and State Drawing Room, intended to host a monarch. Paintings, sculptures and eye-catching antiques adorn almost every surface and ceiling in the house. Follow your interior visit with a stroll through the 105-acre garden that has evolved over 450 years and is reflected in the many water features that punctuate this natural wonderland. Spend the afternoon at leisure. B, D

Day 5: Depart Crowne Plaza Royal Victoria.

Having been introduced to the Peak District, it is time to part; but like old friends, you may already be making plans to see the national park again soon. B

Day 4: Chatsworth House. It is a stately home that requires little introduction.

Chatsworth House was originally built by order of Sir William Cavendish in the 16th century with profits from the Dissolution of the Monasteries. Since then it has provided a home to 16 generations of the Cavendish family and today boasts a collection of more than 25,000 pieces of artwork from the ancient world to the modern-day. During your visit, we invite you to revel in the undeniable

Contact your preferred travel agent

Solo travellers...

Travel in the company of other solo travellers on a similar itinerary departing March 25 and September 16, 2021.

Holiday code: AF432.

Indulge your passion Gilbert and Sullivan. Departing August 3, 2021. Holiday code: AN543 Gardens. Departing May 13, 2021.

Holiday code: AH730.

Walking. Departing August 12, 2021.

Holiday code: AK568.

UK

Stay & Discover So much included…

4 nights in hotels 8 meals: 4 breakfasts (B) and 4 dinners (D) Dedicated Saga Host Plus all this...

• Cancellation rights • Hosted drinks reception • Guided orientation walk • Tea and coffee-making facilities in your room • Free hotel Wi-Fi and safe • Porterage at your hotel

Excursions and visits • Guided walk and tram ride in Buxton (full day) • Visit Chatsworth House (half day) • Guided walk in Lathkill Dale before a visit to Bakewell (full day) To find out more visit saga.co.uk/buxton-peak

South Yorkshire CROWNE PLAZA HOTEL Sheffield

Derbyshire

Buxton

Buxton

Crowne Plaza Royal Victoria Hotel QQQQ

The Crowne Plaza Royal Victoria, Sheffield

An elegant echo of Sheffield’s Victorian glory days, your hotel for this Stay and Discover experience is the Crowne Plaza Royal Victoria. It neighbours the meandering River Don and is a 15-minute stroll from the city centre, perfectly suited to exploring Sheffield during your free time. Being just seven miles from the Peak District, it is also wonderfully suited to visit the national park.

Each of the hotel’s 105 en-suite bedrooms enjoy Wi-Fi, and complimentary tea & coffee making facilities. If you are feeling particularly active during your stay, consider making use of the hotel’s gym, or simply relax in the bar and reflect on your trip so far.

Chatsworth House Home to the Duke and Duchess of Devonshire, Chatsworth House’s current appearance dates from the 17th century.

Inside you will be met by a phenomenal collection of artworks, spanning 4,000 years of human history. It is a beautiful, truly remarkable place.

Peak District National Park Chatsworth House Bakewell

Splendour of the Peak District - Crowne Plaza Royal Victoria Hotel. Holiday code: TB143.

Prices are £s per Two people Single sharing Traveller person from: Apr 15, 2021 419 648 Jun 10 449 678 Jul 15 449 678 Sep 2 439 668 Oct 14 419 648

For a little extra, why not add…

• Return standard or first-class rail or coach travel • VIP door-to-door travel service • Room upgrades.

Be quick – to be guaranteed the best price, book early as flights can sell out and prices sometimes increase.

Contact your preferred travel agent

17

NEW Aberdeenshire,

the Cairngorms and Balmoral

5 nights HALF BOARD from £499 Stay in Aberdeen to visit the royal residence of Balmoral Castle and explore the Cairngorms.

Perfect for… Historic sites • Exploring off the beaten track • Great scenery Tour pace:

2

Standard

Dunnottar Castle

Each year, Queen Elizabeth II makes the journey northwards to Aberdeenshire and her estate surrounding Balmoral Castle. As it’s good enough for a monarch, we invite you to holiday like a queen!

During your time with us, you will stay in the fabulous locally rated 4-star Macdonald Norwood Hall Hotel on the outskirts of Aberdeen.

It is then a kilted hop, skip and jump to explore the UK’s largest national park - the Cairngorms - and enjoy a stroll around Balmoral Castle.

Dine on a fish and chip supper in Stonehaven and spend a day at leisure in the granite city.

Day 1: Aberdeen. Settle in to your hotel and join your host for a welcome drink before dinner. D Day 2: Balmoral Castle. Upon arrival for your half-day tour, you will perhaps capture the castle’s turrets and battlements on your camera before stepping inside. Explore the network of corridors lined with portraits and step outside to admire the grounds. Spend the afternoon at leisure. B, D

Day 3: Cairngorms National Park. As Britain’s largest national park, the Cairngorms are home to plenty of Britain’s native, often endangered species. Depending on the time of year, purple hillsides of heather give way to extensive grasslands, overlooked by impressive mountains. Perhaps during your visit you will spot a red deer or two skipping gaily through the landscape, or lifting your eyes skyward a red kite - recognisable by its uniquely shaped tail - will swoop low, searching out for any carrion below. You will spend some time at leisure in Tomintoul, home of the Whiskey Castle and Highland Market - a perfect place for whiskey drinkers and souvenir seekers. Also spend time in Aviemore, a town neighboured by ancient woodland. B, D

Day 4: At leisure. The day is yours to spend as you wish. Perhaps wander the historical streets of Aberdeen, visit one of the many museums, such as the Tolbooth Museum, Zoology Museum or Gordon Highlanders Musuem, or try the Old Aberdeen walking tour. You could also venture further afield to Newburgh where seals lay lazily on the beach. B, D Day 5: Dunnottar Castle and Stonehaven.

The ruined medieval fortress of Dunnottar is as dramatic as one can be. Positioned on a rocky headland, it looms above the North Sea and impresses all who approach. Despite its glory days being long gone, we invite you to explore the ruined castle and discover its history, from the siege conducted by William Wallace and his Scottish troops in 1297, to royal residence for Mary Queen of Scots, James VI and Charles II. Spend time at leisure in Stonehaven, where you will be treated to a fish and chip lunch and return to your hotel for the afternoon. B, L, D

Day 6: Aberdeen. Following breakfast, make the return journey home and reflect on your Scottish adventure. B Please note: If you require them, Saga can help with the booking of train tickets or flights.

A regal Scottish stag

18

Contact your preferred travel agent

UK

Stay & Discover So much included…

5 nights at your hotel 11 meals: 5 breakfasts (B), 1 lunch (L) and 5 dinners (D) Dedicated Saga Host Plus all this...

• Cancellation rights • Hosted drinks reception • Guided orientation walks • Free hotel Wi-Fi • Tea and coffee-making facilities in your room • Assistance when booking flights • Porterage at your hotel

Excursions and visits • Balmoral Castle (half day) • Cairngorms National Park (full day) • Dunnottar Castle and Stonehaven (half day) To find out more visit saga.co.uk/aberdeenshire-balmoral

Scotland Tomintoul Aviemore

MACDONALD NORWOOD HALL HOTEL Aberdeen Balmoral Castle Stonehaven Cairngorms National Park

Dunnotar Castle

Macdonald Norwood Hall Hotel (QQQ+) Built on the site of the 15th-century Pitfodels Castle, the four-star Macdonald Norwood Hall Hotel is surrounded by seven acres of private gardens and is located eight kilometres from Aberdeen City Centre. Its 73 bedrooms are traditionally decorated and are equipped with the essential amenities such as an en suite bathroom and free Wi-Fi, alongside a television, hairdryer, a safe and tea & coffee making facilities. For golf enthusiasts, the hotel is just 6 kilometres from Balnagask Golf Course, a ‘distinctive’ golf course located at the entrance to Aberdeen harbour.

Combining comfort with visual splendour, the hotel is perfectly suited for an exploration of Aberdeenshire’s many treasures.

Balmoral Castle Purchased for Queen Victoria by Prince Albert in 1852, Balmoral Castle is the Royal Family’s Scottish holiday home, surrounded by approximately 50,000 acres of land - including grouse moors and farmland for highland cattle and ponies. We hope the castle is one of the many highlights of this Stay and Discover exploration of Aberdeenshire.

SAVE up to £40 per person on selected departures

Aberdeenshire, the Cairngorms and Balmoral Macdonal Norwood Hall Hotel. Holiday code: TB139.

Prices are £s per Two people Single sharing Traveller person from: 718 678 Apr 25, 2021 539 499 May 30 569 529 748 708 Jun 28 599 559 778 738 Sep 5 599 559 778 738 Oct 3 559 519 738 698

For a little extra, why not add…

• Return standard or first-class rail or coach travel • VIP door-to-door travel service • Domestic flights to Aberdeen • Room upgrades.

Be quick – to be guaranteed the best price, book early as flights can sell out and prices sometimes increase.

Contact your preferred travel agent

19

NEW Scottish

Highlands Escape 5 nights HALF BOARD from £599 Head for the Highlands and visit Loch Ness and the Glen Ord Distillery.

Perfect for… Steam train • Highland scenery Tour pace:

1

Relaxed

Urquhart Castle on Loch Ness

For natural inspiration, look no further than the Highlands of Scotland, where deep lochs reflect majestic mountains, and red deer can often be spotted roaming through the landscape. Your base for this adventure of discovery is the locally rated four-star Macdonald Drumossie Hotel, four miles from Inverness. It is an art deco bastion of elegance enjoying peace, tranquility and isolation. During your Stay and Discover experience, you are invited to search Loch Ness for the monster (and of course take in the area’s beauty) and step back in time to an age of steam on the Strathspey Railway.

Day 1: Inverness. Settle into your hotel and join your host for a welcome drink before dinner. D

free time to admire the scenery that wraps around this modest village before making the return journey to Inverness. B, D

Day 2: Loch Ness cruise and Glen Ord Distillery. The subject of one of the finest monster mysteries in the world, Loch Ness is also undeniably picturesque. On a calm day, the mirror-like water reflects the rolling hillscapes beyond. You are invited to take a two-hour cruise on Loch Ness. Afterwards, you will be taken to Dochgarroch for some free time, during which you can purchase lunch at your own expense. Make the journey to the Glen Ord Distillery, where (in their words) ‘barley from the Black Isle meets water from the White Burn to make a Scotch of vibrant colour.’ Following a tour of the site that has been in use since the mid-19th century, enjoy a tasting of single malt, illustrating its quality. B, D

Day 4: At leisure. With no scheduled excursions, consider taking a taxi into Inverness - perhaps stopping at the Inverness Museum and Art Gallery - or going a little further afield to the Battlefield of Culloden - at which the Jacobite rising of 1745 was crushed. B, D

Day 3: Kyle of Lochalsh. The Kyle Line is one of the most scenic railway journeys in the world. Board the train in Inverness, take your seats and enjoy two and a half hours of picturesque prettiness slipping past your window. Highlights along the way include herds of deer between Loch Luichart and Garve, the isolated mountain of Ben Wyvis, and the Torridon Peaks. In Kyle of Lochalsh, the gateway to the Isle of Skye, you have

Day 5: Strathspey Steam Railway. In most of the UK, steam trains have largely died out; the reason being too costly to run or simply not logistically viable. Along the Strathspey Railway Line, however, the puff puffing and choo-chooing of trains can continue to be seen and heard today. Since 1978, a team of dedicated volunteers has invited visitors to experience highland steam travel. Enjoy a trip back to an era when ‘whistles blew, carriage doors slammed shut and there was a familiar click-clack, rhythm of the rails.’ B, D Day 6: Depart Macdonald Drumossie Hotel.

Leave the Highlands behind, perhaps now understanding why Robert Burns wrote ‘wherever I wander, wherever I rove, the hills of the Highlands forever I love.’ B Please note: If you require them, Saga can help with the booking of train tickets or flights.

The inspiring Highland landscape

20

Contact your preferred travel agent

UK

Stay & Discover So much included…

5 nights in hotels 10 meals: 5 breakfasts (B) and 5 dinners (D) Dedicated Saga Host Plus all this...

• Cancellation rights • Hosted drinks reception • Guided orientation walks • Free hotel Wi-Fi • Tea and coffee-making facilities in your room • Porterage at your hotel

Excursions and visits • Loch Ness cruise and Glen Ord Distillery (full day) • Train to Kyle of Lochalsh (full day) • Take a trip on the Strathspey Steam Railway (half day) To find out more visit saga.co.uk/scottish-highland

MACDONALD DRUMOSSIE HOTEL Inverness

Loch Ness

Kyle of Lochalsh

Scotland

Aviemore

Macdonald Drumossie Hotel QQQ+ You will find the Macdonald Drumossie Hotel within nine acres of spectacular parkland, four miles from Inverness. Each of the hotel’s 44 en-suite rooms boasts traditional grandeur, decorated with Highland Scenes and filled with comfortable furniture to make your stay as pleasant as possible. When not exploring the area, or joining one of the included excursions, you will be dining in the hotel’s AA Resette-awarded Grill Room Restaurant, serving Scottish dishes using local produce - including sustainable fish, organic cooked breakfasts and Scottish beef hung for at least 21 days. If arriving by train or flight, a taxi will be required to reach the hotel.

Urquhart Castle on Loch Ness

Kyle Lochalsh Railway It is hailed as one of the most picturesque railway journeys in the world. The Kyle Lochalsh Railway winds itself past mountainous peaks and offers glimpses of local highland wildlife. Despite not being powered by steam, your journey along this rail line is likely to be one of the highlights of your trip.

Kyle of Lochalsh

SAVE up to £50 per person on selected departures Scottish Highland Escape - Macdonald Drumossie Hotel. Holiday code: TB141. All prices are £s per person based on two people sharing.

Prices from: Two People Sharing Single Traveller 908 858 Apr 19, 2021 649 599 May 17 729 679 988 938 Jun 14 749 699 1008 958 Sep 13 749 699 1008 958 Oct 11 659 609 918 868

For a little extra, why not add…

• Return standard or first-class rail or coach travel• VIP door-to-door travel service • Domestic flights to Inverness • Room upgrades.

Be quick – to be guaranteed the best price, book early as flights can sell out and prices sometimes increase.

Contact your preferred travel agent

21

NEW Kerry, Dingle

and Killarney

7 nights HALF BOARD from £949 Includes insurance and cancellation cover§ Price reduction available if not required.

Immerse yourself in County Kerry’s beauty Perfect for… Scenery • Boat tour Tour pace:

2

Standard

Dunquin Pier, Dingle Peninsula

County Kerry’s emerald green landscapes and offshore islands are waiting to be explored on this seven-night Stay and Discover programme. Offering a half-board stay for its duration is the locally rated four-star The Rose Hotel, traditionally decorated throughout and located a short walk from the centre of Tralee. Included in your stay is a cruise around Great Skellig Island, once home to a monastic retreat and recognised by UNESCO for its outstanding national value.

You will also take a tour of the Dingle Distillery, located on a peninsula once described by National Geographic Magazine as ‘the most beautiful place on earth’. Explore the 19th-century splendour of Muckross House and navigate the picturesque Ring of Kerry on this exploration of County Kerry.

Day 1: Tralee. Arrive at your hotel and settle in. Join your host for a welcome drink before dinner. D Day 2: Ring of Kerry coach tour. Streams, stone bridges and plenty of flora and fauna are all waiting to be seen during your panoramic drive along the Ring of Kerry, a looping road following the contours of Kerry’s Iveragh Peninsula. The drive will take approximately three and a half hours with additional time for lunch at your own expense. From Coomakesta Pass you will enjoy views of Derrynane Bay and Abbey Island while a stop at Sneem Village might provide an opportunity to take a 22

stroll, purchase a trinket or enjoy a pint of Guinness in this colourful village. Make your way over the famous Molls Gap to Ladies View, with its panoramic views across the lakes of Killarney. B, D

Day 3: At leisure. Today is yours to enjoy however you wish. Perhaps visit the Kerry County Museum, located in Tralee, or take a trip to Killarney National Park, offering some excellent hiking opportunities. B, D

Day 4: Lough Leane cruise, Muckross House visit and free time in Killarney. Begin your day with a cruise on Lough Leane. The name belonging to this picturesque body of water means ‘Lake of Learning’, owing to the monastery built on Innisfallen, one of the lake’s islands. During your cruise you will also pass Ross Island, upon which stands a 15th-century castle with the same name. Lough Leane is fringed by thickly wooded slopes and punctuated by curious uninhabited islands. Having disembarked from the boat, you will have some free time in Killarney to purchase lunch. The town is home to St Mary’s Cathedral, completed in the mid-19th century and certainly worthy of a visit. Leaving Killarney behind, you will then make the short journey to Muckross House, an estate measuring 13,000 acres and dating back to the 17th century. The house by which you will be met was completed in 1843 and features furniture and artefacts dating from the 19th century. B, L, D Day 5: Dingle Peninsula and Dingle Distillery.

Journey out along Dingle peninsula, once described by National Geographic as ‘the most beautiful place on earth’. Carpeting the peninsula are green fields which roll down towards dramatic rock formations that are bashed and beaten by the constant Atlantic waves. Following the Slea Head route brings you along the peninsula to Ventry a charming village with a beautiful

beach before winding onwards to Dunbeg Fort and the Fahan group of Clocháns or Beehive huts. On a clear day you can see the island of Skellig Michael as a silhouette on the southern horizon. The drive continues with a sheer cliff on one side and the Atlantic Ocean on the other. During your drive, you will stop for a tour of Dingle Distillery, an artisanal distillery that always puts quality before quantity and has won a multitude of awards for their whiskey, gin and vodka as a result. During your tour of the whiskey distillery, your guide will explain the site’s history - started by the three founders of Porterhouse Brewing Company - and showcase the unique equipment used to bring out the spirit’s flavour. At the end of the tour, you will have the opportunity to taste a dram of whiskey to experience the excellence first-hand. B, D

Day 6: At leisure. Today provides an opportunity to take a breath, look over the photos taken of south-west Ireland’s pretty scenery and perhaps explore County Kerry a little more. You can also join a walk from Tralee itself. B, D

Day 7: Skellig Islands tour and free time in Portmagee. Take to the water and seek out the Skellig Islands, the larger of which - Great Skellig - was a centre of monastic learning and prayer for over 500 years. During your boat tour around Great Skellig, you will gaze up at this towering sea crag that was recognised by UNESCO for its outstanding national value. Hear its history and keep your camera to hand before returning to dry land. Spend time in Portmagee, the main street of which is filled with colourful houses overlooked by rolling hills. B, D Day 8: Departure. Check out of your hotel and make your way home. B

Contact your preferred travel agent

So much included…

Included travel insurance 7 nights at your hotel 14 meals: 7 breakfasts, 7 dinners

Valentia Island lighthouse

IRELAND KERRY

Stay & Discover

Dedicated Saga Host Plus all this…

• Return flights and transfers • Hosted drinks reception • Free hotel Wi-Fi and safe • Hotel porterage • Tea and coffee-making facilities in your room

Excursions and visits Skellig Michael is home to plenty of wildlife

• Ring of Kerry (full day) • Lough Leane cruise and Muckross House (full day) • Dingle Peninsula and Dingle Distillery (three-quarter day)

What to explore During your Stay and Discover tour, you will have two days at leisure to explore independently and visit some of the area’s most notable attractions and landmarks.

The town of Tralee was largely destroyed by Oliver Cromwell’s army during the 17th century, however, much of its history is preserved in the Kerry County Museum, located in the town’s green leafy park. Step into a typical street scene from AD 1450 in the museum’s Medieval Experience and wander through Archaeology Hall, offering visitors an insight into some of the techniques and tools used by those who uncover the past. If you’re feeling a little more active, consider digging out your walking boots and exploring Killarney National Park.

• Skellig Island boat tour (three-quarter day) To find out more visit saga.co.uk/kerry-dingle

THE ROSE HOTEL Tralee

Dingle Ross Island

Ireland

Killarney Lough Leane

Skellig Islands

SAVE up to £50 per person on selected departures

The Rose Hotel QQQQ A ten-minute walk through Tralee Town Park is the locally rated four-star The Rose Hotel, set against a dramatic backdrop provided by the Slieve Mish Mountains. Each of the hotel’s 161 traditionally decorated rooms come with all of the amenities that you might expect. You will be invited to dine in the hotel’s welcoming restaurant and make use of each room’s complimentary Wi-Fi, television, air conditioning and tea & coffee-making facilities. Tralee itself was founded by the Normans during the 13th century, however much of its history - including a medieval castle - was lost during Cromwellian raids. To step back in time, stroll along Denny Street, flanked by Georgian buildings.

Kerry, Dingle and Killarney - Rose Hotel.

Holiday code: TB14D. Prices are based on Aer Lingus from Heathrow Prices are £s per Two people Single sharing Traveller person from: 1398 1348 Jul 6, 2021 1149 1099 Aug 10 1149 1099 1398 1348 Sep 7 1049 999 1298 1248 Oct 12 999 949 1248 1198 §If you choose to opt out of the included insurance and cancellation cover, a reduction applies of £20 – see page 28 for details.

• Airport car parking • Return standard or first-class rail or coach travel • Hassle-free travel package for £169 per car (based on 2 people sharing) • Optional excursions, where available.

Be quick – to be guaranteed the best price, book early as flights can sell out and prices sometimes increase.

Contact your preferred travel agent

23

Booking conditions Holiday and Cruise booking terms and conditions Your holiday booking is with ST&H Limited trading as Saga Holidays or with Saga Cruises Limited for cruises aboard Saga Pearl II, Saga Sapphire and Spirit of Discovery (‘Saga’ or ‘we’ or ‘our’ or ‘us’). For cruises aboard Saga’s vessels Saga Sapphire, Saga Pearl II and Spirit of Discovery, ST&H Limited acts as agent for Saga Cruises Limited, the ships’ operator and your contract is with Saga Cruises Limited and subject to these booking conditions. These terms and conditions, along with the documents referred herein, apply to your holiday booked and form your contract with us. It is important that you read these booking conditions as they not only define our obligations to you but also impose some important commitments upon you. If any part of these booking conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity will not affect the other provisions which shall remain in full force and effect.

1. Your holiday contract

When you make a booking you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of these booking conditions. Your contract is created when you confirm your holiday, you pay either a deposit or the full balance due and we issue a confirmation invoice. It is your responsibility to provide accurate details at the time of booking, including ensuring passenger details exactly match passport details. It is also your responsibility to check that the information on the confirmation invoice and ATOL Certificate (if relevant) is correct and includes details of everything you have booked (including flights, hotels and other services). If any of the passenger or holiday details on the confirmation invoice or ATOL Certificate (if relevant) are incorrect or incomplete, you must notify us immediately. We will pass on any additional charges incurred as a result of any details not being correct. We reserve the right to refuse to accept and/or not proceed with any booking at any time at our sole discretion.

This contract is governed by English law and the jurisdiction of the English courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so. A complaint may be referred to arbitration – see section 15.

2. Age qualification

Saga holidays and cruises are for anyone aged 50 or over. A travelling companion or family member travelling with you may be aged 40 or over. Please note there may be non-Saga guests (including children) in residence during your holiday, for whose behaviour we cannot accept responsibility.

3. Your financial protection

ST&H Limited and Saga Cruises Limited provide full financial protection for their package holidays.

1. For flight-based holidays this is through our Air Travel Organiser’s Licence number 0308 issued by the Civil Aviation Authority of Gatwick Airport South, West Sussex, RH6 0YR, UK www.caa.co.uk, telephone 0333 103 6350, email claims@caa.co.uk. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder.

However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

2. When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond held by ABTA – The Travel Association of 30 Park Street London SE1 9EQ www.abta.com, telephone 0203 758 8779, email customerprotection@abta.co.uk. For further information, please see www.abta.com. Calls from UK landlines cost the standard rate, but from mobiles may be higher.

Check with your network provider.

Please note that items not purchased through Saga will not be protected.

ST&H Limited is also licensed by the Irish Commission for Aviation Regulation (Licence No. T. A. 0598) to carry on business in the Republic of Ireland as a travel agent.

24

4. Your holiday price

Price: Holiday prices can be influenced by taxes such as air passenger duty, aircraft insurance, security, fuel and other associated costs. Our prices are affected by these, as well as exchange rates, suppliers’ costs and economic trends.

The guide prices shown in our brochures are based on current charges and costs but they may go up or down. We reserve the right to alter the prices of any of the holidays shown in our brochures and will notify you of the current price prior to any booking – please call us or visit our website for the most up-to-date prices. Our holidays, and the prices at which they are advertised, are based on flight availability and a limited number of specially negotiated prices at the time of going to print; they are always subject to availability and flight supplements may apply. You will be advised of any differences to any elements of the holiday, including the price, before your booking is confirmed.

After you’ve made a booking, we can only change your holiday price in very limited circumstances relating to the United Kingdom’s decision to leave the European Union.

In any event, we guarantee that there will be no change to the price within 20 days before the date of your departure (unless you amend your booking). We can only increase the price of your holiday if there has been a change in the cost of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates, each as a result of the United Kingdom’s decision to leave the European Union. We will also absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You may be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within the time period shown on your final invoice and we will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Please note that local taxes are not included within the holiday package price and where necessary these will need to be paid locally by you. We will wherever possible advise you at the time of booking if these apply, but please bear in mind that local taxes may be imposed after you have made your booking. Should you choose not to proceed, this will be treated as a cancellation (see section 7).

Optional ad-hoc services: We provide you with the option to specifically request extras which are in addition to or adaptations of our standard packages. Prices for optional ad-hoc services such as extensions, extra accommodation, upgrades, additional flights that are not part of a standard Saga allocation and domestic flights (‘ad-hoc services’) can vary depending on when you book. Please note that adding an ad-hoc service may result in additional non-refundable charges to our standard packages due to changes in flight dates, changes to our standard allocated accommodation periods and additional costs passed to us from third party suppliers. They may also result in an additional or higher non-refundable deposit being payable.

You will be notified of the total price of your holiday and any increase to your deposit prior to booking. Please note that where a flight upgrade has been booked and there is a change of airline prior to your departure date it may not be possible to offer an equivalent upgrade or there may be an additional cost payable. In this situation we will offer you the opportunity to: revert to economy class and refund you the cost of the upgrade; pay any additional costs for the equivalent upgrade; or cancel with a full refund of all monies paid. If an upgrade with the new airline is available and is of a lower value than the original airline, we will refund you the difference in value. Compensation will not be payable.

Price Promise: Should we ever reduce our prices or bring in a new special offer after you book (optional ad-hoc services are excluded), we’ll work out the difference and pass the value of the saving back to you. This applies as long as the

discounted holiday is exactly the same package offered under exactly the same terms of sale (which means the full terms that apply to your holiday contract, including your cabin grade and whether your cabin is allocated at the time of booking or at embarkation). In calculating any possible saving due, we’ll take into consideration all offers and discounts that were applied at the time of booking and compare the overall price that you’ve been charged with the current price. For Saga Ocean Cruises, we will pass on the value of the saving in the form of a higher grade cabin, on-board credit or other value added benefit. For Saga Holidays, our Price Promise will apply to all departures from January 2021.

5. Paying for your holiday

Deposits: When you make your booking, you must pay a deposit payment. The following deposits are payable per person when you book your holiday: Europe and the Mediterranean holidays and river cruises – £150 or 10% of the holiday cost, whichever is the greater; Long haul holidays – £175 or 10% of the holiday cost, whichever is the greater; UK holidays – £60 (plus £8.50 if you require the optional insurance and additional cancellation rights - see sections 11 and 12); Ocean cruises – £200 or 15% of the holiday cost, whichever is the greater, up to a maximum of £1,000; Oberammergau – An initial deposit of £200, plus a further deposit of £400 is payable 300 days before departure.

Certain holidays may require an additional or higher non-refundable deposit or full payment. You will be advised if this is the case at the time of booking.

Balance: The balance of the price of your travel arrangements must be paid at least: 90 days before departure for Saga ocean cruises aboard Saga Sapphire, Saga Pearl II, Spirit of Discovery or Spirit of Adventure; 56 days before departure for holidays in mainland Britain of five nights or more; 28 days before departure for holidays in mainland Britain of less than five nights, and for Christmas and New Year holidays in mainland Britain; 75 days before departure for all other holidays unless otherwise stated at the time of booking and on your confirmation invoice.

Unless you are otherwise advised, bookings made after the balance due date (as set out above) must be paid in full at the time of booking and we cannot confirm your booking until full payment is received. Payments can be made by credit card, debit card or by cheque. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit to cover costs incurred.

Card and cheque fees: There is no charge for payments made by debit card, credit card or American Express.

Each cheque is subject to a £3 administrative charge and should be made payable to Saga Holidays with your name, address and booking reference written on the back. Please send cheques to Saga Holidays, Enbrook Park, Folkestone, Kent CT20 3SE. Refunds: If you are entitled to any refund(s) relating to your booking, this will go to the lead passenger who made the booking, usually by the same payment method that was used to pay Saga. In the case of card payment, refund(s) will be made to the appropriate card account(s).

If a payment has been made in the form of a voucher, any refund, if applicable, will be refunded by voucher. Any fees incurred when making a payment will not be refunded unless Saga causes the cancellation. No refund is available after your departure date if you attend part of the holiday only, or vary or extend the holiday arrangements.

6. If you change your booking

If you wish to change your travel arrangements in any way after your holiday contract is created, for example, your accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. If you make changes before the balance due date, you will be asked to pay an administrative charge of £20 per person for all UK holidays; £25 per person for all Saga ocean cruise holidays aboard Saga Sapphire, Saga Pearl II, Spirit of Discovery or Spirit of Adventure; and £40 per person for all other holidays, for each amendment, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Please note that certain travel arrangements

may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

If you wish to change the departure date of your holiday or cruise, you will need to cancel your existing holiday and book the new one – cancellation charges will apply as per the table in Section 9. Any changes you make after the balance due date will be treated as a cancellation by you, and cancellation charges will apply (as set out in the table in Section 9). For cruises, a single supplement may apply if changing from twin to single occupancy. If you wish to change to a lower cabin grade or amend to a cabin allocated on departure, cancellation charges will apply as per the table in Section 9.

Transferring your booking: You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.

7. If you cancel your holiday

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent, along with any travel tickets received, must be received at: Cancellations, Enbrook Park, Folkestone, Kent, CT20 3SE. If you wish to cancel within 14 days of your departure date, please telephone us on 0800 092 0920 (0800 068 5058 for river cruises). Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as per the table in section 9 (see also the exception below). Any additional or higher non-refundable deposit paid will be included in the cancellation charges set out in the table in section 9 or advised by your sales consultant.

We will also deduct the cost of any UK connecting or domestic flights. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Customers who have included the optional travel insurance benefit from additional cancellation rights (see ‘Additional cancellation rights’ under Section 12). For holidays in mainland Britain, if you have to cancel your holiday because of illness or death of you or a member of your party, we will refund all your holiday payments except for a handling fee of £60 per person, provided we receive a valid medical certificate.

You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected

by Unavoidable and Extraordinary Circumstances.

Unavoidable and Extraordinary Circumstances, means a situation that is, in our opinion, beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include, but are not limited to, actual or expected war, riots, civil strife, terrorist activity, Government action or restraint, industrial disputes, natural or nuclear disasters, fire, adverse weather conditions including hurricanes, changing water levels or closure of locks, epidemics, health risks, unavoidable technical problems with transport, damage and accidents from machinery or engines, or closed or congested airports. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.

8. If we change your booking

We plan the holiday arrangements many months in advance and, although unlikely, we may need to make changes. It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include, but are not limited to, a change in airline carrier; closure of hotel facilities for improvement; flights becoming indirect; building works; change to advertised amenities; change to itineraries; change to included and optional excursions and entertainment. Please note we will not pay compensation or offer alternative options if we make an insignificant change.

If we have to significantly alter any of the main characteristics of the travel services that make up your holiday package, you will have the rights set out below.

1. We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one. If the alternative holiday is of a lower value, we will refund any price difference. If the alternative holiday is of a higher value, you will be required to pay the additional amount. We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

2. We will pay compensation as per the table in Section 9 except where the significant change is due to Unavoidable and Extraordinary Circumstances. This standard payment will not affect your statutory or other legal rights.

3. If you choose to accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.

Examples of significant changes include, but are not limited to, a significant change of resort or holiday duration, where your stay is three nights or more; a change of accommodation to that of a lower Q or Berlitz rating category for three or more nights; a change in departure date; a change of departure airport (except between London airports, between Birmingham and East Midlands airports, between Doncaster Sheffield, Manchester and Leeds Bradford airports, between Bristol and Cardiff airports, between Glasgow and Edinburgh airports, or between Liverpool and Manchester); or your cruise being cancelled by the cruise company or shipping line.

Please note that we do not accept any responsibility or liability for any consequential loss or expenses you may incur from arrangements you have made with any other party or parties.

9. If we cancel your holiday

We reserve the right to cancel your booking. If we need to cancel any holiday due to insufficient demand, we will do so before the balance due date. The minimum number required will be provided to you with the holiday description.

We will not cancel after the balance due date, except for Unavoidable and Extraordinary Circumstances, or failure by you to pay the final balance.

If your holiday is cancelled (for reasons other than a failure by you to pay the final balance) you can either have a full refund of all monies paid or, where available, accept an offer of alternative comparable travel arrangements.

We will refund any price difference if the alternative is of a lower value. In the event a refund is paid to you, we will: 1. provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy; and 2. pay compensation as per the table below except where the cancellation is due to Unavoidable and Extraordinary Circumstances. This standard payment will not affect your statutory or other legal rights.

Please note that we do not accept any responsibility or liability for any consequential loss or expenses you may incur from arrangements you have made with any other party or parties.

For all holidays to Europe and the Mediterranean, Travellers World holidays, river cruises, non Saga ocean cruises and holidays in Ireland, the Channel Islands, Isles of Scilly or Oberammergau#.

A B (see below grid for column descriptions) 75 days or more Loss of deposit 43-74 days 50% of holiday price* 29-42 days 70% of holiday price* 15-28 days 90% of holiday price* 14 days or less 100% of holiday price*

C Nil £20 £30 £50 £50

For all holidays of five nights or more in mainland Britain#.

A B (see below grid for column descriptions) 56 (28) days or more Loss of deposit 43-55 days 50% of holiday price* 29-42 (22-27) days 70% of holiday price* 15-28 (15-21) days 90% of holiday price* 14 days or less 100% of holiday price*

C Nil £10 £15 £20 £20

Numbers in brackets apply to holidays of less than five nights in mainland Britain, and to Christmas and New Year holidays in mainland Britain.

For all Saga ocean cruises aboard Saga Pearl II, Saga Sapphire, Spirit of Discovery and Spirit of Adventure#.

A B C (see below grid for column descriptions) 90 days or more Loss of deposit Nil 56-89 days 60% of holiday price* £20 29-55 days 75% of holiday price* £20 15-28 days 90% of holiday price* £30 14 days or less 100% of holiday price* £50 (A) Period before departure within which notice of cancellation or significant change is received by us or notified to you (B) Cancellation charge if you cancel your holiday (C) Compensation if we make a significant change #Please note that for certain holidays the cancellation charge will be 100%. You will be advised of this at the time of booking. *Or deposit if higher.

10. Insurance

You must be adequately insured for all ocean cruises and holidays outside mainland Britain to cover all contingencies such as medical expenses, repatriation, and baggage cover.

If you did not purchase the optional travel insurance and additional cancellation rights, or if we’re unable to offer the optional cover, we advise that you arrange adequate insurance cover as soon as possible. For your peace of mind, please ensure that your alternative policy includes cancellation cover for the total cost of your holiday and that you are adequately insured for all your needs, including medical emergencies. Please also make sure your insurance is valid from the time of booking until your return from holiday.

Bookings made 18 months or more before departure: This section only applies to holidays offered with optional insurance and additional cancellation rights. The optional travel insurance and additional cancellation rights cannot be offered with holidays booked more than 18 months before departure. Customers who wish to include the optional travel insurance and additional cancellation rights will have their booking held until 18 months before the departure date. Should you need to cancel prior to your booking being confirmed, a full refund will be available.

Once within 18 months of departure, the optional travel insurance and additional cancellation rights can be added and the holiday confirmed. This is subject to the normal insurance policy conditions and these booking conditions.

Please be aware that for trips taken on June 1, 2020 onward, this policy will only provide cover for any claims caused by or relating to Coronavirus Disease (COVID-19), or any mutation of, under the ‘Emergency medical associated expenses’ section of your policy book. This section provides insurance for emergency medical and associated costs not covered by the National Health Service or any reciprocal health agreement.

11. Optional travel insurance

For UK residents only, insurance, underwritten by Great Lakes Insurance SE, UK Branch, is offered with all our overseas holidays, river cruises and ocean cruises unless otherwise stated and subject to terms and conditions. A policy document will be sent with your confirmation invoice.

A summary of the cover is shown below. (For holidays in mainland Britain, please call for a summary of cover).

Summary of cover 1. (a) Medical Expenses up to £5,000,000 (b) Hospital Benefit £20 per day (max. £500) 2. Curtailment up to £7,500 for holidays and river cruises, up to £10,000 for European ocean cruises, up to £50,000 for worldwide ocean cruises 3. Personal Accident up to £15,000 4. Criminal Injury Benefit up to £100,000 5. (a) Baggage up to £1,500 or up to £2,500 for ocean cruises i) Single Article limit £250 or £300 for ocean cruises ii) Overall Valuables limit £350 (b) Temporarily Lost Baggage over 12 hours up to £100 or up to £150 for ocean cruises 6. Money and Documents up to £500 Cash limit £200 7. Loss of Passport Expenses up to £200 8. Personal Liability up to £1,000,000 9. Missed Departure up to £500 (Europe), up to £1,000 (worldwide) 10. Travel Delay - Transport (a) Deposit/Cancellation Charges up to £7,500 (b) Compensation up to £150 11. Legal Expenses (claims for compensation for personal injury or death) up to £50,000 For sections 1(a), 2, 5(a), 6 and 10(a) above, the first £70 of each and every claim is excluded.

Please note that the optional travel insurance and additional cancellation rights are only available for overseas holidays where the included cruise, flights or ferry elements of the holiday are taken. If you arrange your own travel abroad, you will not be covered and should make alternative arrangements.

If you feel you need increased baggage cover please check your home contents insurance policy first, as most people can have their personal possessions insured under this policy while they are away.

Insurance policy document: If you choose to take the insurance, we will send you the insurance policy document with your holiday confirmation/invoice, or you can call us to request it earlier. If the policy does not meet your requirements, you are entitled to cancel at any time prior to your date of departure. The policy document contains full details of the cover provided, our complaints procedure, terms and exclusions – we recommend that you read it carefully.

12. Additional cancellation rights

Where you have chosen to include the optional travel insurance the following rights apply: For the purposes of this section, the following definitions apply: Business Associate – Someone who works at your place of business in the UK and who, if you were both away from work at the same time, would prevent the business from running properly. A senior manager or director of your business must agree to this.

Close Relative – Your marital/common law partner (defined as living together at the same address and including same sex relationships), parent, parent-in-law, child, grandchild, son-in-law, daughter-in-law, brother, sister, brother-in-law, sister-in-law or fiancé(e).

Home – The address where you live permanently in the UK. You/Your – The person(s) named on the booking invoice/ holiday confirmation issued by Saga.

Summary of rights: We will refund all the money you have paid to us, less an administration fee of £100 for European and Worldwide holidays, river cruises and non-Saga ocean cruises; £80 for Saga ocean cruises or £60 for UK holidaysper person if the cancellation is due to: (a) unexpected illness or death of you or a member of your party.

25

(b) death or disablement (by accidental bodily injury or sickness) of your Close Relative or Business Associate, or of any person with whom you had arranged temporarily to reside during your holiday. (c) jury service, attendance solely as a witness at a court of law or redundancy (provided your employment has been on a continuous full time basis with the same employer for at least 24 months). (d) accidental damage to your home through fire, storm or flooding within 14 days of the planned departure date, rendering it uninhabitable.

We will deduct the cost of any UK connecting or domestic flights and any cancellation charges from the suppliers of any ad-hoc service from any money refunded to you. You must send us a valid medical certificate for (a) or (b) above or the relevant official documentation for (c) or (d) as soon as is practicable, otherwise we will be unable to refund you.

All travel documents must be returned to Saga. If you cancel for other reasons, you must still notify Saga in writing and you will be subject to any relevant cancellation charges as set out in section 7 and the table in section 9.

We will not be liable for cancellations when, at the time of booking the holiday, the person whose condition gives rise to the cancellation: (i) had an illness in the past 12 months that has required treatment from a doctor, unless the condition was disclosed to and accepted by us; (ii) is travelling against the advice of a medical practitioner or for the purpose of obtaining medical treatment abroad; (iii) is receiving, on a waiting list for, or has knowledge of the need for in-patient treatment for any condition unless the medical condition for which you are on a waiting list for inpatient treatment has been disclosed to us and accepted by us. Should you cancel as a direct result of you undergoing the inpatient treatment for which you are on a waiting list additional cancellation rights will not be provided; (iv) is expected to give birth 12 weeks (16 weeks in the case of multiple pregnancy) before your planned return date; (v) has been given a terminal prognosis by a medical practitioner.

We will not cover any medical condition of a Close Relative or Business Associate whose health may affect your decision to travel if you were aware of it prior to booking your holiday.

We will not be liable for cancellations arising directly or indirectly from: (i) acts of terrorism in countries to which the Foreign and Commonwealth Office has advised against travelling; (ii) an accident or breakdown of the vehicle in which you are travelling for which a professional repairer’s report is not provided; (iii) breakdown of any vehicle in which you are travelling if the vehicle is owned by you and has not been serviced properly or maintained in accordance with the manufacturer’s instructions; (iv) withdrawal from service (temporary or otherwise) of an aircraft or sea vessel on the recommendation of the Civil Aviation Authority or a Port Authority, or any similar body in any country; (v) redundancy caused by, or resulting from, misconduct leading to dismissal, from resignation or voluntary redundancy, or where a warning or notification of redundancy was given prior to the date the optional insurance was purchased by you; (vi) suicide or attempted suicide, intentional self-injury, the effect of intoxicating liquors or drugs or flying other than as a passenger in a fully licensed passenger carrying aircraft. This exclusion applies not only to the insured persons but also to Close Relatives or other persons whose health may affect your decision to travel or cut short your trip; (vii) any circumstance arising after the date of booking, but prior to the date of issue of the optional insurance policy purchased by you.

13. Our liability to you

We are responsible for the proper performance of all travel services included in this package. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or any member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or Unavoidable and Extraordinary Circumstances.

Except in cases involving death, injury or illness, the liability of Saga and any company within the Saga group of companies (including its employees, agents and subcontractors) shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to: (a) the contractual terms of the companies that provide the travel services that make up your package. These

26

terms are incorporated into this booking; and (b) any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.

Copies of the travel service contractual terms, or the international conventions, shall be provided on request.

Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. If you are unhappy with your airline’s response, you may complain to the Civil Aviation Authority (telephone 020 7453 6888 or visit www.caa.co.uk/passengers. Please note that reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.

You agree to assign to Saga any rights that you may have against a third party or person which have caused or contributed to our legal liability to you or which result in us incurring costs on your behalf. You agree that you will provide us and/or our insurers with all reasonable assistance to pursue a claim against any third party or person.

If it is impossible to ensure your return as scheduled due to Unavoidable and Extraordinary Circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights.

The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

Note: this entire section 13 does not apply to any separate contracts that you may enter into whilst on holiday (for example, for excursions, entertainment, amenities, activities (including Holiday Experience activities) and other tours).

14. Your responsibility

Saga is committed to promoting equality and diversity, and kindly requests your co-operation and consideration for others while on holiday. Verbally abusive or offensive language or behaviour directed towards anyone, including guests and crew, is not permitted. Saga reserves the right to curtail your holiday if, in our view, your conduct or behaviour, or that of a member of your party, is disruptive, dangerous, antisocial, or otherwise unacceptable. In such an event, no compensation or refund will be payable and you will be liable to pay any additional expenses reasonably incurred in arranging the curtailment. In addition, you must comply with the terms and conditions of the third party suppliers of any travel services. Failure by you to observe such terms and conditions which are incorporated into this contract and available upon request may affect any compensation or liability we may have towards you.

Medical information: You are responsible for ensuring that any existing medical conditions, disabilities or mobility restrictions affecting you or a member of your party are declared to us before you book or, if newly diagnosed, as soon as possible and no later than 48 hours before your date of departure.

If there is any change in the above circumstances for you or a member of your party, or you or a member of your party develops a new medical condition, please call us to see if we can continue to offer the optional insurance and if the holiday is still suitable. The insurance company will not accept a claim as valid if you do not do this.

In addition, there are other instances where cover is not available under the Medical Expenses or Curtailment sections of our Saga Travel Insurance Policy Booklet. These include where the person(s) making the claim: • does not follow the advice of a medical practitioner • is travelling to get medical treatment abroad • has been given a terminal prognosis by a medical practitioner • is expected to give birth within 12 weeks (16 weeks in the case of a multiple pregnancy) of arrival home.

The Policy Booklet contains full details of the medical cover provided along with the terms and exclusions.

We recommend that you read it carefully. Please note: Regardless of whether you take out the optional travel insurance, for cruises, women who are up to 24 weeks pregnant at the end of the holiday are required to provide a medical certificate of fitness to travel. We cannot carry passengers who will be 24 weeks or more pregnant at the end of the holiday. We reserve the right to request a medical certificate at any stage of pregnancy and to refuse travel if we and/or the Master of the ship are not satisfied that you will be safe during your holiday. The

doctors aboard the ships may not be qualified to deliver babies on board, or to offer pre or postnatal treatment, and no responsibility is accepted by Saga in respect of the ability to provide such services or equipment. For air travel, you are subject to the terms and conditions of your airline, who will have its own policies. Please let us know if you are pregnant or become pregnant prior to departure. Please also refer to Mobility and Assistance in section 19.

15. ABTA

ST&H Limited and Saga Cruises Limited are Members of ABTA, with membership numbers W8164 and W8179 respectively. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/ odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

16. If you have a complaint

We aim to provide you with an enjoyable and relaxing holiday. In the unlikely event that you have a complaint about any of the services included in your holiday, it is imperative that you report it to our representative or locally appointed agent or hotel director or our duty officer by calling 01303 771999 or emailing duty.officer@saga.co.uk as soon as possible to give them the best opportunity to resolve any issues in resort. If it is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Relations Department at Saga Holidays, Enbrook Park, Folkestone, Kent CT20 3SE. Alternatively, e-mail us at: customer. relations@saga.co.uk or call 01303 774122. Please keep your letter concise and to the point and give your holiday reference number and all other relevant information. If you fail to follow the requirement to report your complaint in resort, we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 15 above on ABTA.

17. Additional assistance

If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

18. Data protection

Any personal data you provide will be held securely and for the purpose you have provided it, in accordance with data protection legislation. We may need to disclose personal data to a third party including outside the European Economic Area (EEA) for the purpose of providing your holiday. In addition, your data may be disclosed to regulatory bodies or public authorities, such as customs or immigration, for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes; and it may be used for marketing, offering renewals, research and statistical purposes and crime prevention. Where you provide information about another person, we accept it on the basis that you have their permission to give us access to their personal data (including special category personal data) and that you have told them who we are and what we will use their data for, as set out above.

If Saga has obtained your permission to do so, they will also contact you by post, telephone, email or other means to tell you about offers, products and services that may be of interest to you. At any time you can opt out of receiving such information, revise the products you would like to hear about or change the method they use to communicate with you. You can update these preferences by calling 0800 092 3665. For further information about how the Saga Group uses your personal information, please visit saga.co.uk/privacy-policy or contact the Saga Group Data Protection Officer by email: data.protection@saga.co.uk or post: The Saga Building, Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE.

19. Holiday information

Passports: You will need a valid passport for all overseas holidays featured. As requirements vary and can change without notice, we strongly advise you to ensure that your passport is valid for at least six months after the end of your holiday. We recommend that you have at least three blank pages in your passport to cover potential immigration formalities, which may be required in some countries. We recommend that you also take your passport for identification purposes when taking domestic flights.

Visas: If you are a full British citizen resident in the UK, for the majority of destinations, if required, Saga will obtain your visa or tourist card free of charge (postage is not included). We will advise you at the time of booking where you are responsible for obtaining your own visa.

For Chinese visas, Saga will send you the paperwork and you will be responsible for purchasing your visa. If you are aged 71 or over at the time of application, you can purchase your visa online. If you are aged 70 or under, you will need to purchase your visa at a Chinese visa centre. For Russian visas, Saga will obtain the paperwork and you will be responsible for purchasing the visa at the Russian visa centre. Should you be unable to obtain a visa for whatever reason and as a result are unable to travel, our usual cancellation fees apply. An application pack will be sent to you approximately 60 days before you travel (90 days for Russia). In order to obtain your visa, it is important that we receive your passport and any applicable documentation in good time before your holiday starts. If you return these documents late, you may incur an additional charge. For passengers cruising into Libya, a group visa will be issued on arrival in Libya for all holders of UK passports, allowing you to go ashore independently and on an organised shore excursion. Passengers holding a US or Swiss passport will not be able to enter Libya.

Passports must be valid for at least six months and must not contain evidence of a visit to Israel. For passengers cruising into Algeria, a group visa will be issued prior to arrival for all holders of UK passports, allowing you to go ashore on an organised excursion only. Because of this, all Algerian excursions must be pre-booked. Passports must be valid for at least six months and must not contain evidence of a visit to Israel. It may be necessary for you to arrange your own individual visas for independent travel in some ports. For further information about passports and Saga’s visa service, call Saga on 0800 525 290 or email visa@saga.co.uk. If you are telephoning from outside the UK, please call +44 (0)1303 771138 (please note that this is not a freephone number). If you are not a full British citizen resident in the UK, you must confirm your nationality or status at the time of booking. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

Optional Activities: Any optional activities including, but not limited to, excursions, entertainment, amenities, activities (including Holiday Experience activities) and other tours (‘Optional Activities’) that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For all Optional Activities, your contract will be with the operator/supplier of the Optional Activity and not with us. We are not responsible for the provision of the Optional Activity or for anything that happens during the course of its provision by the operator/supplier. Full details of the Optional Activities available will be provided in the itinerary sent to you before you travel. Details will also be available to you in resort.

We cannot guarantee that the Optional Activities will be available during your holiday and they will only operate if a sufficient number of people wish to take part. Optional Activities are sold subject to the laws and exclusive jurisdiction of the courts of the country or state where purchased. We have included them in brochures and on the website to illustrate your choice, not as a recommendation to take part. If you intend to take part in any Optional Activities, please check your insurance policy to ensure that you are covered for anything that may be considered hazardous. If you are in any doubt, you should contact your insurer. Please also note that any medical services on board our cruises are similarly provided by independent contractors, which do not form part of the holiday package and for which we cannot accept any responsibility.

Cabins – inside/outside guarantees: With these special offer fares, you are guaranteed the minimum grade of cabin shown in the brochure, just not the specific cabin. This will be allocated to you later on, sometimes as you embark the ship. If you choose not to accept your allocated cabin, which could be located anywhere on the ship, this is treated as a cancellation (see section 7). There is the chance you may be upgraded, although this is subject to cabin availability and in no way forms part of this offer. Note that twin cabins may have two single beds or a double bed.

Mobility and assistance: Our ships have a limited number of cabins adapted for use by those with restricted mobility and we are limited as to the number of disabled passengers or passengers with reduced mobility that we can carry.

We reserve the right to refuse the carriage of any person if carrying such a passenger would put us in breach of any applicable safety requirement or law. We also reserve the right to refuse carriage if the design of the vessel and/or the port infrastructure and equipment would make carriage unsafe or not operationally feasible. We reserve the right to require that a disabled passenger or a passenger of reduced mobility is accompanied by another fare paying person capable of providing assistance to ensure compliance with any applicable safety requirement or law or if the design of the vessel and/or the port infrastructure and equipment means that a disabled passenger or person of reduced mobility cannot be carried in a safe or operationally feasible manner without the assistance of another person. Please advise us at the time of booking if you or any member of your party has reduced mobility, requires a specially adapted cabin or would require assistance in an emergency, or as soon as possible before departure should there be a change in circumstances.

This is essential for travel by sea or inland waterways, as a risk assessment may need to be carried out prior to your departure. If you do not inform us of such a condition we will not be liable if an airline or cruise line refuses to accept you or any member of your party as a passenger. In the same respect, for land based holidays we need to be made aware of any special requirements that may affect your holiday as our representatives will only be able to provide support in an emergency. Under European law if you are disabled or have difficulty moving around, you can receive assistance when you fly. This free service is available to anyone with mobility problems, for example, because of your disability, age or a temporary injury. To take full advantage of the service you need to book at least 48 hours in advance of your flight. Please contact us as soon as possible prior to your departure. You can also visit our website at saga.co.uk.

Please note that personal daily care cannot be provided by any member of the ship’s staff.

Health formalities: We will advise you with your holiday confirmation of any vaccinations that are required as a condition of entry to the country(ies) that you are visiting.

We recommend that you consult your doctor at least 12 weeks before departure, and they will advise you about any other vaccinations required. You may wish to refer to government health advice for your destination at fco. gov.uk/en/travel-and-living-abroad/travel-advice-bycountry/ or call the 24-hour phone line 0845 850 2829 – calls cost 4p per minute with BT; other network prices may vary. Please note: In the interests of the health and safety of fellow passengers, it is a condition of travel that passengers must use the hand sanitisers provided when embarking and disembarking our ships.

•

•

•

•

•

• •

•

•

•

20. Travel advice and information •

• • • •

•

•

•

•

•

The British Foreign and Commonwealth Office Travel Advice Unit provides up-to-date advice and safety information for British nationals travelling abroad.

Please visit fco.gov.uk/travel.

Some destinations can suffer extreme weather conditions.

Saga cannot accept responsibility for any connecting travel you purchase independently.

Direct flights are not necessarily non-stop and may have to make an intermediate stop en route.

Where a meal or snack is included on your flight, this is provided by the airline on a complimentary basis and has no cash value. Should the airline not offer this service for whatever reason, or your flight is amended to an airline which does not give refreshments, no refund shall be made.

Banned or restricted air carriers: Regulation (EC) No. 2111/2005 came into force in January 2006, establishing a Community list of air carriers subject to an operating ban within the Community. The list is available at https://ec.europa.eu/transport/modes/air/ safety/air-ban.

We want all of our customers to be comfortable and relaxed while travelling by coach. For this reason, we do not allow smoking, pets or personal audio equipment on coach journeys.

We cannot guarantee the class of your rail travel. We will notify you if your preference is unavailable for all or part of your journey and explain your options.

In respect of VIP door-to-door service transfers, customers may have to share use of the vehicle with customers on different bookings save where the booked service is private.

Where possible, Saga may facilitate pre-booking of seats and other ancillary items where offered by our transport suppliers. This may be subject to transport supplier charges and Saga administrative charges. Actual seat numbers booked by us cannot

•

be guaranteed as there may be changes for airline operational, safety or security reasons. However, the airline will, where possible, re-accommodate your seats together and match your seating preferences. Where this is not possible then we will refund any applicable seating charges paid to us for the flights affected.

We cannot accept responsibility for any purchases made on holiday, either individually or when taking part on a tour or excursion. A recommendation to visit a venue is not a recommendation to purchase and the customer does this at their own risk.

Ships’ cabins can vary in size within the same grade.

We cannot guarantee the composition of your cabin.

It may contain foldaway beds, upper and lower berths, sofa beds or permanent beds. Sea view cabins can be restricted by lifeboats and deadlights, and some inward facing cabins have no porthole. Your cabin may be affected by vibration and mechanical noises.

In the interests of safety and the well-being of our customers, the Masters (and Saga Cruises Limited) shall have absolute discretion to alter the routing of the cruises at any time and for any reason.

The safe navigation of the ship is paramount and circumstances where the route may be changed include, but are not limited to, Unavoidable and Extraordinary Circumstances .

All ships featured are measured by the gross registered tonnage. This is not the weight of the ship but the total volume of all permanently enclosed spaces The currency used on board cruise ships will depend on the ship’s nationality. Many ships operate a ‘cashless’ system whereby you sign for all purchases which are then charged to your cabin. You settle up at the end of your cruise and can pay by credit card, cash or travellers cheque.

Cruise escorts will only be available if a minimum number of passengers is achieved.

Unless otherwise stated, there will be an extra charge for optional facilities, such as sports facilities, bars and Internet facilities. We cannot guarantee special requests that may also be subject to an additional charge.

Don’t forget to check that you have all your belongings before returning home. If necessary and if requested, we will do what we can to return any lost items, but please be aware that restrictions apply and there will be a cost for this service. Details can be obtained from our after-sales team.

Please note, hotels reserve the right to change the delivery of their meal services, without notice. Where we refer in our brochure to buffet meal service or waiter meal service, this was correct at the time of publication.

Due to local conditions in some ports, we may be unable to use the most accessible gangway.

Passengers may be required to negotiate a steep gangway and/or steps. For customers who are unable to walk unaided or require a wheelchair/scooter, it may be necessary to remain on board.

If you have any special difficulties or needs, such as a particular diet, you must notify Saga on 0800 373 034.

21. Travel Agents

When you buy a flight-based holiday, all monies you pay to the travel agent are held by him on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times.

This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times.

22. Brexit

Please be aware that some travel services could be affected as a result of the United Kingdom’s decision to leave the European Union. Examples of this could include the inability of airlines to operate flights (including the loss or restriction of rights in respect of transit, air traffic or entry into an airspace), an unavailability of some flight routes, changes to the visa requirements of British citizens and limited or no access to certain airports and ports. If we become aware of any confirmed bookings that will be affected, we will let customers know as soon as possible. However, as this situation is extraordinary and outside of our control, we would treat any such changes or cancellations as being due to Unavoidable and Extraordinary Circumstances. Please note that we do not accept any responsibility or liability for any consequential loss or expenses customers may incur in these circumstances. We strongly encourage customers to take out travel insurance to cover consequential losses and expenses.

Saga Holidays is a trading name of ST&H Limited (registration no. 2174052). ST&H Limited and Saga Cruises Limited (registration no. 3267858) are subsidiaries of ST&H Group Limited (registration no. 0720588). All three companies are registered in England and Wales. Registered Office: Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE. E-mail: customer.relations@saga.co.uk. Telephone: 01303 774122. With respect to general insurance products sold in the UK, ST&H Limited is an appointed representative of Saga Services Limited, registered in England and Wales (company no. 732602), which is authorised and regulated by the Financial Conduct Authority NHL-AP6337 (June 2020)

27

A few other details All reservations are subject to Saga’s booking conditions which will be sent to you with your holiday confirmation and are available in advance upon request.

A note about pricing Our holidays, and the prices at which they are advertised, are based on availability and a limited number of specially negotiated prices at the time of going to print. Flight supplements may apply. Please note that flight prices fluctuate daily, may increase with different airlines and during peak travel periods. We will notify you of the current price prior to booking.

A note about special offers The offers in this brochure supersede any previously advertised offers and cannot be combined. Saga reserves the right to reduce, withdraw or extend offers at any time.

Group sizes On our tour departures you could travel with up to 47 other guests. If you travel on one of our specified small group tours, you will be travelling with no more than 25 other guests.

Our thoughtful touches When you travel with Saga you can look forward to some fantastic excursions, which are often included in the price, plus a host of activities and entertainment tailored to Saga guests. As you would expect, these are an example of what may be available and are subject to demand – you’ll receive full details when you arrive.

The excursions we include as part of your holiday will be operated in English – either by an English-speaking guide or, where necessary, through headsets. At all accommodation we request rooms on the ground floor or first floor if there’s no lift, and we make sure that heating, air conditioning or ceiling fans are a feature where necessary. All bedrooms will have a private bath or shower and wc as a minimum.

Please note: Check-in is usually from 2pm and at most hotels you will need to check out by 11am.

Q is for quality As accommodation ratings vary from country to country, we show both the local star rating of a property and our own Q-rating based on the variety of food, facilities and standard of rooms. QQQQQ represents the finest, while Q+ hotels offer something a little extra – perhaps a great location or outstanding service. Similarly, ships are given their own rating, with !!!!! being the finest.

28

Optional travel insurance and additional cancellation rights For holidays in mainland Britain, if you have to cancel your holiday because of illness or death of you or a member of your party, we will refund all of your holiday payments, except for a handling fee of £60 per person, provided we receive a valid medical certificate. If you purchase the UK optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch, we will also include additional cancellation rights.

For holidays to the Channel Islands, Northern Ireland, Republic of Ireland, the Isles of Scilly and the Isle of Man, we offer optional travel insurance, underwritten by Great Lakes Insurance SE, UK Branch, and additional cancellation rights with your holiday. The travel insurance and additional cancellation rights will not apply if you receive the applicable opt-out reduction. A full summary of the optional travel insurance will be provided with your booking confirmation. Cover is available to UK residents only and subject to medical screening. Terms and conditions apply.

The Saga Price Promise Early bookers will never lose out! Not only are you assured the holiday of your choice but if we reduce our brochure price after you have booked, we’ll work out the difference and give you your money back. And that’s a promise! Our Price Promise applies to all holidays departing from January 2021.

Travel solo with confidence More than a fifth of our customers are solo travellers so we make sure we offer single rooms at no extra cost on as many hotel stays and tours as possible. For periods when there is no single supplement to pay, hotels have given us a set number of rooms; once these have been booked we may still be able to offer single rooms but there will probably be a supplement to pay. Therefore it’s always best to book early to be in with the best chance of securing a room at no extra cost.

Greater flexibility Wherever possible, we offer you the chance to tailor your holiday to suit you. Whether you want to add extra nights to the beginning or end of your holiday with one of our extensions, upgrade your flight or room, change your board arrangement or spend extra weeks in your chosen destination we can often help with your requests.

Your travel options Selected flights available Regional flights within the British Isles may be available from selected UK airports.

VIP door-to-door chauffeur service You can take advantage of our VIP door-to-door travel service, which will take you straight to your UK destination or airport and return you home in comfort.

Travel by rail or coach Alternatively we can arrange special rate standard or first-class rail travel, or return coach travel with National Express from a bus station near you to the station serving your accommodation or UK departure airport.

There are more than 1,200 departures daily. If your rail journey takes you via London, your rail ticket includes transport by London Underground between mainline stations (excluding Heathrow), but you might prefer to take advantage of our pre-bookable cross-London service, where we’ll meet you at your arrival station and drive you across the capital between mainline stations for £7 per person each way. If you hold a Senior Railcard valid at the time of your holiday, you will be entitled to a discount of £2 on standard or £3 on first class travel.

If you plan to drive to your UK hotel Most hotels provide car parking (sometimes for an additional cost).

Animal welfare We strongly believe animals should be treated fairly within the tourism industry. As ABTA members, we have a duty of care to ensure that the excursions we offer to our customers meet the Animal Welfare guidelines supplied by ABTA. These guidelines include not supporting activities that involve unnatural behaviour, or those that could be perceived as unacceptable or discouraged practices. We regularly review on-going excursions that involve animals, along with any feedback from customers and outside sources.

29