25TH SEPTEMBER 2025
HILTON LONDON CANARY WHARF
Headline Sponsor
Infinite ambitions. One financial technology platform.
End-to-end payments, data, and financial management in a single solution.
Online payment
Make online payments effortless on any device or channel.
In-person payments
Redefine shopper experiences with the latest POS technology.
Payment methods
Offer popular local payment methods anywhere in the world.
Fraud prevention
Leverage machine learning to lower fraud and protect revenue.
WCONTENTS
e’re delighted that you have chosen to join us at the Tech in Hospitality Summit – a unique event, tailor-made to meet your individual requirements. We have carefully planned out your itinerary to ensure your time here is worthwhile: Connect with businesses relevant to your current and forthcoming projects in our matchmade one-to-one meetings.
And let’s not forget the networking – we’ve created a relaxed environment for you to form new partnerships, with ample opportunities to mix with peers during the buffet lunch and coffee breaks!
4
6
Our Partners
8 Seminars
12 Dates for your Diary
16 Itinerary
10 Delegates Supplier Directory
@ HotelDesigns @forumeventsltd # FETechHospitalitySummit
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@ HotelDesigns @ ForumEvents #forumevents
Hotel Summit & Interior Design and Architecture Summit & Tech In Hospitality Summit
For more information about our event, contact:
Mark Malone - Event Sales Manager on 01992 374093 or m.malone@forumevents.co.uk
Daniella Batchelor - Delegate Sales Manager on 01992 374048 or d.batchelor@forumevents.co.uk
Partners & Supporters
Is Your Hotel Ready for the RevPAG* Revolution?
56% of your competitors feel unprepared to capture total *revenue per available guest
“As the CEO of the Hospitality Network and someone who has witnessed firsthand the industry’s digital transformation, this research provides crucial insights into both the challenges and opportunities ahead of us.”
Petvin Fernandes Chief Executive O cer The Hospitality Network
Don’t wait. Gain revenue advantages with key insights now.
Free download: Revenue Beyond the Room
The 2025 Global Hospitality Impact Study uncovers the critical shift toward capturing total revenue per available guest. Learn to:
• Go Beyond the limitations of RevPAR
• Capitalise on the full revenue potential of each guest
• Develop data-driven strategies for maximising guest spend
• Gain competitive advantage by taking revenue management to the next level
Integrated PMS, POS, Booking, Ancillary Revenue & more!
Snap to get the report and start optimising RevPAG!
Itinerary
08.45 - 09.15
Opening Presentation
‘Agents and Digital Workers - How to make the most of technology to ensure the best experience for hoteliers and their guests’
Hosted by: Jane Pendlebury (HOSPA) & Joined by Sam Cornford (Centelli) & Martin Oswald (Travelodge)
Meeting Room 3/4/5
09.20 - 09.50
Fireside Chat
‘Luxury is in the details: Connecting the guest journey with payments’
Henrietta Wooldridge (Adyen) & Ricardo Dominguez (One Aldwych)
Meeting Room 3/4/5
09.55 - 12.55
Face to Face Meetings
Quayside Suite
12.55 - 13.40
Networking Buffet Lunch
Cinnamon Restaurant
13.40 - 14.10
Seminar
‘Human vs Machine: Using technology to improve the hospitality customer experience’
Jo Lynch
KAM Insight
Meeting Room 3/4/5
14.15 - 14.45
Seminar
‘ The End of Google as We Know It: How AI is Changing the Way Customers Find You’
Adam Hamadache Formula Meeting Room 3/4/5
14.50 - 16.50
Face to Face Meetings
Quayside Suite
Technology that works behind the scenes - so you can shine front of house
Wanstor helps hospitality businesses deliver seamless guest experiences by making IT invisible, intelligent , and outcome-driven. From secure infrastructure to guest-facing innovation, we simplify technology, reduce downtime, and unlock strategic value.
What we deliver
Smart Infrastructure
Scalable cloud and network solutions tailored to hospitality operations.
AI & Automation
Intelligent systems that reduce manual effort and improve operational efficiency
Guest-facing Innovation
ePOS, mobile ordering, and room automation that elevate the customer experience.
Wi-Fi & Connectivity
High-speed, reliable access for guests and staff across all your sites
Cybersecurity & Compliance
Proactive protection with managed detection, response, and regulatory alignment.
Employee Enablement
Training platforms, rota systems, and handheld tech that empowers your teams
Seminars
THURSDAY 25TH SEPTEMBER
08.45 – 09.15
Hosted by:
Jane Pendlebury CEO, HOSPA
Joined by: Sam Cornford Director, Centelli
Martin Oswald Head of Operational Transformation, Travelodge
09.20 – 09.50
Henrietta
Wooldridge Hospitality Strategy Manager, Adyen
Ricardo Dominguez
Project Manager
One Aldwych
“Agents and Digital Workers - How to make the most of technology to ensure the best experience for hoteliers and their guests”
Human interaction is at the heart of true hospitality. Listen to expert opinions and discussion on how agentic AI maximises efficiency by delegating administrative tasks to digital workers and agents.
• Digital Workers
• Self Service
• Agentic AI
• True Hospitality
• Guest Satisfaction
Jane Pendlebury has worked with HOSPA (Hospitality Professionals Association) for many years and has been CEO for nearly 10. HOSPA is a not-for-profit membership organisation for commercial leaders in finance, technology, revenue management and marketing alongside hospitality business owners and their representatives. HOSPA helps hospitality decision-makers to be the best they can be in their careers; the best networked, the best informed and the best developed. With a degree in hospitality management, Jane worked in chain and independent hotels before becoming a supplier of technology to the industry.
Focussing on hospitality, Sam Cornford understands what it takes to maximise the use of technology to the ultimate benefit of the hotelier and guests alike. He ensuresthat everything he delivers can be measured both by profit and by people. By liberating staff from the constraints of administrative tasks he helps to makeworkforces more efficient, more profitable, and more satisfied.
As Head of Operational Transformation, Martin Oswald leads end-to-end automation and AI initiatives that power Travelodge’s operations. He is responsible for turning bold ideas into guestready reality at Travelodge. From the breakthrough self-serve check-in rollout to fully digitised backoffice workflows, Martin’s programmes are cutting costs and boosting guest satisfaction. A former change & programme manager, Martin blends data-driven rigour with front-line empathy to inspire 12,000 colleagues and win recognition at board level.
“Luxury
is in the details: Connecting the guest journey with payments”
What happens when payments stop being a collection of fragmented systems? In this keynote, Adyen and One Aldwych discuss how unifying payments can streamline operations, unlock guest insights, and bring every touchpoint—from booking to onsite shopping—onto a single platform. Plus, hear what guests expect in 2025, according to Adyen’s latest report.
Henrietta Wooldridge is based in the Netherlands and leads hospitality product strategy at Adyen. With a deep background of experience in both hotel operations and global technology, she brings a unique perspective on how payments can elevate and shape the guest journey and empower staff. At Adyen, she focuses on designing efficient payment solutions that help hospitality brands deliver exceptional experiences while optimising operations.
Ricardo Dominguez is a hospitality professional with more than fifteen years of hospitality experience, across some of the leading luxury hotels in London. He currently holds the role of Project & Systems Manager at One Aldwych with expertise spanning guest services, hotel operations, finance, and project management.
13.40 - 14.10
Jo Lynch
Account Director
KAM Insight
THURSDAY 25TH SEPTEMBER
“Human vs Machine: Using technology to improve the hospitality customer experience”
Technology can play an important role at every point in the hospitality customer journey, Join KAM as they reveal research to highlight the impact technology can have in creating an outstanding experience for guests.
Jo Lynch brings 19 years of hospitality experience to KAM, across agency, operator and supplier businesses within the industry. Building her expertise across multiple projects and disciplines including research and insight, marketing and PR, sales driving, guest experience and operationally focussed projects.
Jo joined KAM at the end of 2022 in the role of Account Director, to help the support the team with their plans for the future development of the business, and work closely with our existing and future clients.
“The
End of Google as We Know It: How AI is Changing the Way Customers Find You”
As the host of The Hotel Growth Podcast, Adam shares insights on industry trends, digital strategy, and innovative ways for hotels to drive direct bookings. 14.15 – 14.45
Adam Hamadache CEO Formula
Search is no longer just about keywords and rankings — it’s about conversations and instant answers. With Google’s new AI-powered search experiences and the rise of tools like ChatGPT, the way guests discover hotels, bars, and restaurants is transforming at rapid pace. In this session, we’ll explore what this shift means for hospitality marketing, how AI is reshaping customer journeys, and the practical steps you can take now to ensure your business stays visible in this new discovery landscape.
Adam Hamadache is the Founder & CEO of Formula, a specialist growth agency dedicated to helping hotels thrive in the digital age. With over 12 years of experience in hotel marketing, Adam has worked with 1,000+ hotels, published two best-selling books (Give Your Guest a Wow! and The Direct Method), and spoken at leading industry conferences, including The Annual Hospitality Conference, HOSPACE, and The Hotel Marketing Conference.
Delegates
Academy Music Group Limited
Aire-Ancient Baths
Axiom Hospitality
Boulevard Hotel Group
Castle Hotel (Taunton) Ltd
CDMX TACOS
Champneys Beauty College
Champneys Health Resort
Charles Hope Apartments Trading Limited
Clermont Hotel Group
Crimson Hotels
Dover Marina Hotel & Spa
Ecton House
Edyn group - Locke / Saco / Cove
Gail’s Bakery
Gather & Gather
Hilton Hotels Ltd
Honest Burgers
IHG - InterContinental Hotels Group
Ikkayees Restaurant
Imperial Hotels
JDP Hotels Group
Masala Bowl
Montcalm Hotels
Nandos
Partotel Ltd
Rewa Sushi
Rosemary & Basil
Royal Victoria Hotel
Senza Fondo
Shangri-La Hotels
Senior Bars Manager
Director
HR Business Partner
Food & Beverage Manager
Director, Strategic Planning
Director
Operations Manager
Operations Manager
General Manager
Group Revenue Management Director
Head of Operational Finance
Regional General Manager
IT Specialist
CEO
Procurement Manager
Operations Lead
General Manager
Manager, Content Platforms
Head of Restaurant Systems
Director, Finance Business Partner UK&I
Chief Operating Officer
Group Head of ICT
Managing Director
Head of Operations
Director of Restaurants & Events
Manager
Manager
CEO
Managing Director
Culinary Director
Managing Director
Operations Director UK & Ireland
Assistant IT Manager
The Ascott Ltd
The Hoxton Hotel
The LaLit London
The Landmark London
The Rag - Army & Navy Club
The Salad Kitchen
The Savoy
Tresco Island Limited
Virgin Hotels Group Ltd
Webb Hotel Group
YTL Hotels UK
Area Manager
Delegates
F&B Director Europe
General Manager
Sales Manager
Banqueting Operations Coordinator
General Manager
Member Relations Manager
Head of Operations
Junior Operations Manager
Digital Transformation Analyst
Head of IT
Head of People & Development
IT Manager
Group Projects Manager
Hotel Manager
Dates for your Diary
5th November 2025
Ministry of Sound
Scan or click here for our website:
23rd April 2026
Hilton Canary Wharf
Scan or click here for our website:
22nd June 2026
Hilton Canary Wharf
Scan or click here for our website:
24th September 2026
Hilton Canary Wharf
Scan or click here for our website:
Supplier Directory
Absolute Lifts
07527 236 778 / absolutelifts.co.uk
Absolute Lifts is an independent lift company providing expert maintenance, repair, modernisation, and installation services across London and the South East. Established in 2013, and with staff that bring over 25 years of technical knowledge and industry experience to every project, from routine servicing to complex bespoke installations. Our engineers deliver responsive, reliable solutions including 24/7 call-out support, ensuring minimal downtime and maximum client confidence. We proudly maintain lifts at prestigious sites such as The Langham Hotel and The Goring Hotel in London, alongside a diverse client base that includes property management companies, housing associations, government organisations, and private businesses. Absolute Lifts is ISO-accredited, Constructionline registered, and SafeContractor approved, underscoring our commitment to safety, quality, and compliance. With a focus on long-term partnerships, tailored service agreements, and a customer-first approach, Absolute Lifts is your trusted partner for keeping lifts safe, efficient, and operational. Helping you elevate your expectations.
Adyen
07535
Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft.
Agilysys UK Ltd
Agilysys is redefining hospitality technology to go beyond traditional boundaries, driving innovation and setting new standards for exceptional guest experiences and operational excellence. As the only hospitality software provider fully dedicated to synthesizing data and workflows across a single platform, Agilysys empowers properties to deliver personalized, seamless service that elevates guest satisfaction and loyalty. By leveraging cutting-edge solutions such as the Agilysys Hospitality Cloud™, which integrates property management, point-of-sale, and inventory systems with advanced digital tools, properties can offer elevated experiences tailored to modern demands. Agilysys’ innovative approach ensures that staff can anticipate and exceed guest needs, improving job satisfaction and retention while driving profitability. With a bold, future-focused perspective, Agilysys provides the tools needed to transform hospitality operations, enhance decision-making, and foster meaningful connections. This commitment to innovation positions Agilysys as a leader in shaping the future of hospitality, enabling businesses to thrive in an ever-evolving industry.
DNA Payments
02081 028 100 / sonny.webb@dnapaymentsgroup.com / dnapaymentsgroup.com
DNA Payments brings “Simple Unified Payments” to businesses that care deeply about their customers’ experience. Its enhanced modern end-to-end payments platform utilises an in-house gateway, a proprietary acquiring platform, and a network of integrations to deliver simple and reliable acceptance. Founded in 2018, DNA Payments is one of the largest independent, fully vertically integrated omnichannel payments companies in the UK, with offices in London, Hull and Nottingham.
Eat It Drink It
07767 668 858 / paul@eatitdrinkit.co.uk / eatitdrinkit.co.uk
EatITDrinkIT provide expert IT consultation, installation, robotics and support for the hospitality industry. Robotics and automation are at our core. We strive to provide the best product and support. We know our industries and importantly, we know how to design your IT systems to give you, the best possible service. With UK based call centre, engineers on the UK roads we are here when you are. ROBOTS & AUTOMATION – Visit the stand to see our robot range – table service, room service, cleaning and logistics robots, alarm systems automated backup & monitoring cctv consultation digital phones door access epos & card machines fibre optic internet firewal & network security hotspot solution installation it equipment it support leased lines marketing –data capture server & hosted solutions software solutions testing & staff training wifi
02070 964 194 / Joe.Beaumont@exponential-e.com / exponential-e.com Exponential-e
Exponential-e is a trusted technology partner for the Hospitality & Leisure sector, delivering fully integrated solutions that help staff offer unforgettable experiences for every guest. Combining an evolving range of solutions – including Managed LAN & WiFi, Connectivity, IPTV, In-room Entertainment, Cyber Security, and Managed IT Services – with a deeply consultative approach, we enable customers across the Hospitality & Leisure sector to maximise the performance of sites and applications, secure guests’ personal data, and achieve tangible cost savings. We are trusted by over 3,000 customers, with 96% reference-ability, nine ISO accreditations, and an industry-leading NPS score, updated live on our website.
07973 145 156 / adam@thisisformula.com / thisisformula.com Formula
Formula is the digital growth agency for independent hotel brands ready to compete on their own terms. We work with just 20 clients at a time—no juniors, no long-term contracts—delivering expert-led strategies that maximise visibility, increase direct bookings, and grow revenue. Our proprietary Hotel Growth Formula connects SEO, PPC, and CRO into one seamless, datadriven framework aligned with how guests book today. With over 12 years of hotel marketing experience, we don’t chase vanity metrics or cookie-cutter campaigns—we deliver real, measurable growth.
Habitech Pro
07702 916 382 / timmi.thorsen@habitech.co.uk / habitech.co.uk
Habitech Pro: Audio and Video for Hospitality Habitech Pro specialises in audio and video design for hospitality venues. We work with integrators, consultants and venues to create systems that look and sound outstanding, are easy to operate, and deliver consistently reliable performance. Our experience covers a wide range of venues, including restaurants, hotels, clubs, entertainment spaces and sports bars, where high-quality multi-screen video and powerful, clear audio have become essential for atmosphere and customer engagement. With a dedicated in-house design team, we provide tailored specifications backed by technical expertise and industry-leading brands. We support integrators through every stage, from concept and proposal to training and after-sales service, helping them deliver results that enhance venues and strengthen loyalty. Habitech Pro makes complex technology simple, helping hospitality businesses create unforgettable experiences for their guests.
HOSPA
HOSPA supports Hospitality’s specialist leaders with career development, networking, and industry insights. Members access webinars, events, professional development, and the latest industry data. Our goal is to be the leading association for Hospitality professionals, fostering lifelong learning and connections. 0203 418 8196 / hospa@hospa.org / hospa.org
INFRASPEAK SA
07721 792 789 / paul.kenny@infraspeak.com /
Infraspeak is a Portuguese tech SaaS transforming facilities management worldwide. Guided by their “Work as One” philosophy , they develop a collaborative platform that unifies every part of FM operations into one cohesive system. Founded in 2015 by Luís Martins and Felipe Ávila da Costa, Infraspeak now supports 900+ customers spanning 30+ countries. Its platform is used to manage over 3 million assets across over 260 thousand buildings — delivering collaboration, visibility and efficiency as core outcomes.
Invisible.AC is the leader in high specification heating and cooling solutions for the hotel and hospitality sector. Small Duct High Velocity (SDHV) technology offers major advantages over traditional air conditioning and heating systems in terms of comfort, aesthetics, installation flexibility and energy efficient performance. Customisation is an essential element of Invisible.AC’s services and new products are also continually under development, including the latest advanced Induction Fan Coil Technology for hotels. The company has vast experience with proven installations in luxury hotels and this expertise is now also recognised by larger hotel chains, independents and boutique hotels who are looking to Invisible.AC to support HVAC requirements in sustainable, future proofed new build and refurbishment projects. Contact: Invisible.AC Limited, St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom. Tel: +44 (0) 870 961 9661. E: info@invisible.AC. 07703 162 389 / normanb@invisible.ac
Mapal OS
07456 898 120 / hbennett@mapal-os.com / mapal-os.com/en
Know Flow? You’ll love Culture Suite. Flow Learning helped transform how hospitality teams learn. Now, we’ve gone even further. Meet Culture Suite. The smartest way to develop your high performing hospitality teams across multiple sites. From training to audits, appraisals to engagement, Culture Suite cuts through the complexity to connects the dots behind how your teams learn and thrive so they can shine. Built on Mapal OS, Culture Suite allows you to:
• Create inspiring onboarding and ongoing training experiences
• Connect teams with real-time feedback and recognition
• Unlock career and professional development opportunities
• Derisk and simplify task and compliance management
• Unlock new ways of working and saving time with AI in Mapal
SALTO Systems Ltd
07538 908 145 / v.vanderwalt@saltosystems.com /
Visitor management systems are simplified with Salto Systems Ltd.
• Manage visitor access with Salto Space or Salto KS, which can be layered with existing access solutions.
• Upgrade your existing hardware to Salto’s sleek XS4 Original+, available in many different finishes and compatible with traditional key cards or fobs, or take the customer experience to the next level with easy smartphone access.
• Salto technology can be adapted for any situation, for large all-inclusive resorts with different front and backhouse requirements, to small family run boutique hotels, there is an access solution to suit your business.
• Temporary guest access to conferences, ticketed classes in the spa can also be controlled with Salto technology, with easy integration with exisiting onsite security devices and partners event tech. Salto leads the digital transformation of access and identity management through ground breaking technologies and thoughtful solutions.
SuitePad
emmanuella.nwagbo@suitepad.de / suitepad.de
SuitePad is the leading provider of in-room tablets built exclusively for the hospitality industry. Trusted by over 1,000 hotels worldwide, our solution replaces printed directories, room phones, and TV remotes with a single intuitive device, enhancing guest communication and streamlining operations. SuitePad provides a proven approach to enhance engagement, generate ancillary revenue, and lower operational costs. Our cloud-based platform enables real-time management of in-room services, upselling, guest feedback, and preferences, whether you operate a boutique property or a large hotel group. With BYOD capabilities, lobby screens, and seamless PMS integration, SuitePad ensures a consistent and personalized guest experience across all touchpoints. Named “Best Guest Room Tablet” six years in a row by the Hotel Tech Awards, SuitePad is redefining how hotels connect with guests, bringing efficiency, sustainability, and satisfaction into perfect balance.
Tevalis
03300 022 777 / p.berryman@tevalis.com / tevalis.com
Founded in 2005, Tevalis has spent 20 years delivering scalable, flexible, and agile hospitality technology. Today, we provide an industry-leading suite of On-Premise, Enterprise, and Integrated solutions, supporting over 700 brands across 2,500 sites worldwide from our offices in Europe, APAC, and ME. As an agile development house, we invest £1 million annually into R&D, with expert teams working across disciplines including C#, Maui, Flutter, and .NET. Our Senior Executive team, with over a century of combined hospitality technology experience, continues to drive Tevalis’ innovation and strategy. Through open APIs, we integrate with more than 200 global partners, building strong commercial and technical collaborations. Our clients — including P&O Ferries, Harvey Nichols, Cinnabon, Village Hotels, and Lane 7 — benefit from long-term partnerships and consistent, around-theclock support from our 24/7, 365 helpdesk centre.
Voltalis UK
07542 602 320 / Nick.cooper@voltalis.com / voltalis.co.uk
We understand the challenges you face—balancing cost reduction, meeting ESG targets, and keeping operations running smoothly. That’s where we can help. Our free smart thermostats seamlessly integrate with your building’s electrical heating and cooling systems, optimising energy use during peak times. The result? Up to 15% energy cost savings and 70% lower carbon emissions, all with zero upfront investment or ongoing fees—and no disruption to your operations. With quick installation and ongoing support, Voltalis is your partner in making energy savings straightforward and stress-free. Let’s connect at the Tech in Hospitality Summit to discuss how we can help you achieve your goals.
Wanstor
07505 316 742 / natalia.francois@wanstor.com / wanstor.com
Wanstor delivers effortless IT for hospitality businesses, making technology invisible, proactive, and aligned to real-world outcomes. Our managed services go beyond support tickets, focusing on digital experience as the new metric for success. Whether it’s secure collaboration, scalable infrastructure, or sector-specific compliance, we tailor solutions to the operational realities of hospitality. We help organisations simplify IT, reduce downtime, and unlock strategic value. Without disruption. From cyber resilience to cloud modernisation, our approach ensures smooth transitions, high adoption, and measurable results. With deep expertise in hospitality and a commitment to transformation, Wanstor empowers teams to do their best work and deliver exceptional guest experiences.
Wifirst
07817 811 165 / theo@wifirst.co.uk / wifirst.co.uk
A leading provider of innovative WiFi and Fibre connectivity solutions since 2002, Wifirst is trusted by thousands of customers across Europe to deliver high-quality, reliable networks. As a pioneer of the “connectivity as a service” model, Wifirst is dedicated to continuous innovation, ensuring its networks can seamlessly accommodate the rapid growth in internet usage. The company focuses on offering high-value services for both guests and staff, positioning WiFi as the cornerstone of its customers’ digital transformation.
881 430 / tim.watson@winpos.com
Winpos – Empowering Business Success Winpos is a leading European provider of innovative POS solutions, with headquarters in Sweden, and offices across the UK, Finland, Norway, Denmark, Germany, Slovakia, and the US. We deliver complete business management solutions, combining powerful Point of Sale systems with advanced inventory management and A.I. Analytics —all developed in-house. To date, we’ve deployed over 32,000 systems across 9 countries, serving clients in Hospitality, Arenas, Leisure, and Ferry & Cruise. Our mission is simple: to help businesses thrive with reliable, innovative and cost-effective end to end POS technology.
November 5, 2025 Ministry of Sound
Each year, The Brit List Awards campaign, which is powered by Hotel Designs, aims to celebrate the leading interior designers, architects, hoteliers, and suppliers operating in Britain.
For more information scan the code below
23th April 2026
Hilton London Canary Wharf
A bespoke event for senior hoteliers & their suppliers
The event brings buyers and suppliers together through exclusive one-to-one meetings, creating the perfect opportunity to forge valuable connections and unlock new business opportunities. Elevate your career and expand your skills through diverse learning opportunities. Network and engage with senior hoteliers who share your passion for the hospitality industry.
