Care Forum November Guide

3 R D & 4 T H N OV E M B E R 2 02 5 R A D I S S O N B LU H OT E L M A N C H E ST E R A I R P O RT

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CONTENTS

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e’re delighted that you have chosen to join us at the Care Forum – a unique event, tailormade to meet your individual requirements. We have carefully planned out your itinerary to ensure your time here is worthwhile: Connect with businesses relevant to your current and forthcoming projects in our matchmade one-to-one meetings.

And let’s not forget the networking – we’ve created a relaxed environment for you to form new partnerships, with ample opportunities to mix with peers during the buffet lunch, coffee breaks and networking dinner!

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Our Partners

8

Seminars

12

Delegates

6

Itinerary

11

Dates for your Diary

14

Supplier Directory

Follow us on socials

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@forumevents #forumevents

The Care Forum organised by Forum Events

For more information about our event, contact: Jake Healy - Event Manager on 01992 374067 or j.healy@forumevents.co.uk Melanija Damarodaite - Delegate Sales Executive on 01992 374073 or m.damarodaite@forumevents.co.uk Alex Winders - Delegate Sales Executive on 01992 374071 or a.winders@forumevents.co.uk

Brought to you by

@ForumEventsLtd

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Our Partners

Partners & Supporters

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Itinerary TUESDAY

MONDAY 09.55 - 10.40 Opening Presentation ‘Growing Through Challenging Times’ Tobi Alli-Usman Prosperwell Milano Suite

10.45 - 11.30 Seminar ‘Adding Life to Years: Caring with Confidence’ Dr Elena Mucci East Sussex Healthcare NHS Trust Milano Suite

11.35 - 13.40 Face to Face Meetings Manchester Suite

Breakfast Collage Restaurant

09.00 - 09.45 Seminar ‘The 3 R’s - recruitment, retention, and recognition’ Ben Miller Cornerstone Care Solutions Milano Suite

09.50 - 12.55 Face to Face Meetings Manchester Suite

13.40 - 14.40

12.55 - 13.55

Networking Buffet Lunch Collage Restaurant

Networking Buffet Lunch Collage Restaurant

14.40 - 17.45 Face to Face Meetings Manchester Suite

17.50 - 18.35 Seminar ‘Sleep Issues: The Hidden Threat to Your Staff’s Health and Productivity’ Eidn Mahmoudzadeh The Sleep Project Milano Suite

19.30 - 20.00 Pre Dinner Drinks Function Bar

20.00 - 23.00 Evening Dinner Manchester Suite

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07.30 - 08.45

Seminars MONDAY 3RD NOVEMBER

09.55 – 10.40

“Growing Through Challenging Times” Over nine years, we’ve observed key challenges in care organisations when it comes to growth. This talk explores those scenarios, their obstacles and their proven strategies for sustainable success.

• • •

Tobi Alli-Usman Founder & Managing Director Prosperwell

10.45 – 11.30

Real-life scenarios from care organisations Key challenges faced in their growth journey Practical solutions that led to success

Tobi Alli-Usman is the Founder and Managing Director of Prosperwell, the UK’s leading digital marketing agency for the care sector helping care organisations drive growth. Under his leadership, Prosperwell became the first agency to win every care marketing award in a single year and recently launched the Sales & Customer Experience Division to help care providers convert more enquiries into move-ins. A recognised industry speaker, Tobi regularly speaks at major care events, hosts the Tea with Tobi podcast as well as The Care Sector Lunch & Learn alongside Care England, equipping the sector with expert insights and practical tips for growth.

“Adding Life to Years: Caring with Confidence” This talk highlights 2025 challenges for care organisations—frailty, dementia, multimorbidity, polypharmacy, end-of-life care, and communication gaps. It provides practical solutions based on Dr Mucci’s 25 years of experience: to empower carers, create personalised care, and meet family expectations while measuring meaningful outcomes of care.

• • •

Dr Elena Mucci FRCP- Consultant Geriatrician East Sussex Healthcare NHS Trust

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Aging population What are their needs and how to meet them Aging well - wellbeing in later years in the 21st century.

Dr Elena Mucci is a Consultant Geriatrician, University Lecturer, and Director at Holistic Service Ltd. She champions relationship-based medicine, placing trust, empathy, and connection at the centre of care.

With a strong commitment to healthy ageing, she focuses on empowering the public and carers to prevent deconditioning in older adults, helping to maintain independence and quality of life. Beyond the hospital, Dr Mucci is celebrated for her community talks with patient participation groups, where she translates complex medical issues into clear, practical advice that inspires action.

Through her teaching and leadership, she equips healthcare professionals with practical skills to deliver safer, more compassionate, and person-centred care—driving innovation in how society supports its ageing population.

Seminars MONDAY 3RD NOVEMBER

17.50 - 18.35

“Sleep Issues: The Hidden Threat to Your Staff’s Health and Productivity” Insufficient sleep causes severe health issues and costs UK businesses £40 billion annually.

Dr Mahmoudzadeh sets out how you can support staff, improve wellbeing, and boost productivity through effective sleep programmes.

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Dr Eidn Mahmoudzadeh Founder The Sleep Project

The causes of sleep issues The impact of poor sleep on a workforce’s health, happiness and productivity Examples/case studies of the benefits of sleep programmes Practical strategies for HR to support colleagues’ sleep wellness Skills to initiate conversations about sleep within the workplace

Dr Eidn Mahmoudzadeh is a Sleep Practitioner and a General Medical Practitioner with over 20 years of clinical experience. He has personally suffered from every kind of sleep problem there is to have, so he has a real understanding of what it’s like to live with poor sleep.

Whether it’s related to stress, chronic pain, medications or mental health....he’s been through them all, and so he is uniquely placed to connect on a deeper level with people to help them through their sleep difficulties. He is now deeply passionate about the science of sleep, and the almost limitless benefits it can bring to our health and wellbeing.

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Seminars TUESDAY 4TH NOVEMBER

09.00 – 09.45

“The 3 R’s - recruitment, retention, and recognition” The little things you can do to make your teams better Make your job adverts stand out: • Don’t hang around • Utilise social media • Recognition doesn’t have to cost the earth • Why induction is so important Ben Miller, previously managed a Care Home to Outstanding twice, then turned another home from RI to Good. Ben now works as a consultant for Cornerstone Care Solutions.

Ben Miller Care Consultant Cornerstone Care Solutions

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Dates for your Diary

26th & 27th January 2026

12th March 2026

29th & 30th June 2026

The Manchester Deansgate Hotel

Radisson Hotel & Conference Centre, London Heathrow

Scan or click here for our website:

Scan or click here for our website:

Radisson Hotel & Conference Centre, London Heathrow

Hilton Canary Wharf

19th & 20th October 2026

8th & 9th June 2026

Radisson Hotel & Conference Centre, London Heathrow

21st & 22nd September 2026

2nd & 3rd November 2026

Radisson Hotel & Conference Centre, London Heathrow

Scan or click here for our website:

Scan or click here for our website:

Radisson Blu Hotel Manchester Airport

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Delegates Abbey Healthcare

Associate Director Regional Operations Director

Anchor Trust

Senior Category Manager

Aura Care Living

Sales and Marketing Director

Autograph Care Group

Executive Chair

Avalon Care Home

Registered Manager Deputy Manager

Believe and Achieve Ltd

Company Director

Blueberry Transitional Care Ltd

Director / Responsible Individual

Bridge2 Future Ltd

Commissioning Manager

Caron Group

Group Health & Safety Manager

Cornerstone Care Ltd

Care Consultant

Dovehaven Care Homes

Director of Operations

Edgar Street Residential Home

Care Home Manager

Eleanor Healthcare

Registered Care Manager

Ethical Support Ltd

Director

Fairhaven Lodge

Area Manager Registered Manager

Freeways

Home Manager

Gabby Spencer Group Ltd

Acting Registered Service Manager

Gaia Care Homes

Director of Operations CEO

Haven Care Group

Operations Director Registered Manager

HC One Ltd

Area Director

Heath Lodge

COO

Lotus Home Care

Group Operations Director Head of Compliance

Mysa Care

Regional Operations Manager

Orchard Children Homes

Director Regional Manager

Parkhill Support Services Ltd

Director

Radis Community Care

Head of Buisness Development

Rehability UK

Head of Mental Health Services Head of Operations

Resilient Healthcare Ltd

Director

Sandstone Care

Regional Manager Operations Director

Supercare

Director

Surepath homes

Head of Adult Services

Tregwilym Lodge

Registered Manager

Unicare Complex

Co-founder / CEO Co-founder / CEO

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Uob

Associate Director

Westwood

Registered Manager

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ALSO LET

KNOW YOUR EXPERIENCE!

Supplier Directory ABENA mroo@abena.co.uk / abena.co.uk ABENA UK is a trusted one-stop supplier specialising in hygiene, incontinence and protective solutions for the care sector. With more than 70 years’ experience, they understand the particular demands of nursing homes, domiciliary care and other health-care settings. They offer a comprehensive range – from incontinence garments and under-pads to gloves, cleaning systems and bed protection – all designed to support dignity, infection control and operational efficiency. Their full traceability, dual certifications and in-house production underpin their commitment to quality.

ABENA UK is not just product-centric: their “Knowledge Centre” provides evidence-based guides on topics like dementia care incontinence and skin-care best practice. Sustainability is built-in: they commit to renewable energy, circular-economy practices and responsible sourcing, matching many care-providers’ environmental goals.

For care-sector delegates looking for a partner who offers holistic solutions, expert advice and a strong ethical backbone, ABENA UK offers the right mix of reliability, innovation and values.

ACT Aureum Care Technologies 07502 540 070 / annie@aureumcare.com / aureumcare.com Verso Vision is a falls prevention system using optical sensors and Ai to alert staff before a fall is about to occur. The technology is proven to give a 58% reduction in falls in hospitals across Europe, but also specifically in care homes in the UK. It is easy to install; no vendor buy-in for the hardware; using existing or off-the-shelf optical sensors, making it very cost efficient. Staff efficiencies increase as a result. Aureum Care Technologies (ACT) is a company transforming care through innovative technology solutions. ACT supports smart tools that enhance resident safety, improve staff efficiency, and support better care outcomes; key innovations include predictive fall-detection systems. By integrating global technologies into live care settings, ACT helps care providers streamline operations, reduce risks, and elevate the standard of care. The company collaborates with regulatory bodies like the CQC and CIW to ensure compliance, effectiveness, and safety.

allmanhall 01225 745 520 / rachael.venditti@allmanhall.co.uk / allmanhall.co.uk allmanhall are an award-winning, owner-operated food procurement and supply chain management organisation who firmly believe good food shouldn’t cost the Earth. allmanhall provide support to 600 locations spanning the UK, and work with over 200 suppliers. Their mission is to challenge and transform food supply so informed decisions become clear, delivering sustainable value for their client partners – an ever-growing community. Established in 2006, allmanhall’s first client is still a partner today. This is testament to their approach of putting client needs and supportive, collaborative long-term relationships at the heart of what they do. allmanhall work as an extension to their care client’s team, working in alignment with their vision, values, objectives, and aspirations. allmanhall’s care clients benefit from a highly supportive, flexible approach which delivers reduced catering costs, full supplier management, day to day support resolving supplier issues, industry-leading platforms, centralised billing, and dietetic and sustainability support.

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Altro 07920 287 038 / jhur@altro.com / altro.com Altro have been at the forefront of innovating floors and walls for over 100 years. Today, working closely with architects, end customers, engineers, designers and contractors around the world, our insight and expertise help them transform everyday spaces into environments that can improve the wellbeing of everyone that uses them. And by consistently turning creative thinking into practical, real-world solutions – that maintain the highest standards of safety and durability – Altro have become synonymous with quality. Designed for possibilities. Made for people.

Birdeye 08082 584 772 / dale.babooram@birdeye.co.uk / birdeye.com/uk Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by care homes across the UK to deliver measurable growth with AI. With Birdeye, care homes harness the power of intelligent agents to run marketing, automate reviews, and drive occupancy at scale. Built specifically for the complexity of multi-location care homes, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behaviour and competitor activity.

Contraflor (Contract Flooring Services) Ltd 01928 575415 / enquiries@contraflor.co.uk / contraflor.co.uk Contraflor are a nationwide flooring contractor with 30+ years’ experience fitting to the healthcare sectors. We offer a supply and fit service for carpet, vinyl, LVT and carpet tile. We are fully insured, accredited and are always happy to provide a no obligation quotation.

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Embark Learning edd@embarklearning.co.uk / embarklearning.co.uk Embark Learning Care Academy is a Birmingham-based training provider committed to empowering people to build meaningful careers in health and social care. Training over 1,200 learners each year, we deliver accredited qualifications, short courses, and bespoke employment programmes designed to help individuals gain the confidence, knowledge, and practical skills they need to succeed. Our dedicated team supports learners every step of the way — from developing core care skills and achieving nationally recognised qualifications to preparing for interviews and connecting with trusted local employers. With an Ofsted “Good” rating and a strong focus on values, inclusion, and wellbeing, Embark Learning helps people of all backgrounds unlock their potential and make a real difference in their communities. Over 80% of our learners progress into employment, helping to strengthen the care workforce and improve lives across the region.

Franklite Ltd 07553 553 984 / paul.robinson@franklite.co.uk / franklite.co.uk Founded in 1973, award winning Franklite is one of the leading innovators in high-quality decorative lighting. Working with clients, architects, lighting consultants, interior designers, M & E consultants and distributors for the residential, hospitality and commercial markets throughout the UK, Europe, Middle and Far East. Franklite has a story to tell. They are far more than just a lighting manufacturer; they are creators, visionaries and craftspeople who continue to pride themselves on their manufacturing methods and excellent service. Having successfully supplied bespoke lighting options within the healthcare industry to the likes of Elizabeth Finn, Anovocare and Extracare Charitable Trust, Franklite offer products that balance optimal performance and functionality with beautiful aesthetics. The comprehensive Woburn range include decorative shades using FRANKled eco disk LED plates which offer complete design flexibility with increased light output, better uniformity and much reduced running costs.

Green Earth Supplies Ltd 01633 881 445 / ian@greenearth.uk.com / greenearth.uk.com/about At Green Earth Supplies Ltd, our mission is simple: to help organisations cut energy bills, combat fuel poverty, and lower carbon emissions. We are proud to supply our Energy Saving Solution — an award-winning, 100% organic heating additive that has already been installed in more than 250,000 buildings worldwide. Independently proven to reduce heating costs by up to 15%, it improves heat transfer efficiency, helping systems heat up faster, stay warmer for longer, and use less energy. With an embodied carbon payback of just one day, it is carbon neutral almost immediately. It remains effective for up to 10 years, delivering a typical return on investment in less than 12 months. By choosing our Energy Saving Solution, you’re not only securing significant financial savings — you’re also making a measurable contribution to a greener, more sustainable future.

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H20 Networks 02089 053 333 / adam@h2o-networks.co.uk / h2o-networks.co.uk IT Support, IT Networks, Internet, WIFI & Telecom Solutions. Cutting Edge technology for Care Providers • Grant Funding - £10,000 per care home & up to £100K • Save Costs - Reduce IT Costs by up to 40% - Free Financial Comparison - Save with our other Care Groups • Improve Internet & WIFI - No More Complains from Managers • 100MB Internet £75 pm delivered in 3 days • Telephone Coverage Voice Over IP - no upfront hardware or labour costs • IT Consultancy - help your existing IT Team - get projects completed quicker and find out what other Care Groups are doing.

Internet / WIFI Issue Solved in 2 hours. “Adam and his team have solved and issue in one of our homes that the previous IT could not solve. They have now made sure Internet and WIFI are working in all our homes” Steve Quinn, CEO, Edgeview Group

Jdi Digital Transform LTD 07860 309 857 / chris@jdidigitaltransform.com / jdidigitaltransform.com At Jdi Digital, we work with healthcare leaders to put you in control of your patient management operations. Our focus is operational efficiency and effort reduction for both patients and your employees. We understand the barriers to change and bring the methodologies and experience to overcome them. We combine world-class workforce planning, channel strategy, and insight to optimise what you do best: delivering care, service, and clinical excellence. By aligning your workforce planning processes, systems, workflows, and channels around what matters most—safe, scalable patient management—we put you in the driving seat of your ‘Next Generation Care Service’. Using your operational volumetrics, patient, customer, and workforce data, we translate your strategic ambition into actionable plans that deliver immediate, mid-term, and long-term value. Whether you’re looking to improve flow, digitise referral pathways, embed automation, or enhance reporting, we help you build operations that perform now and scale for the future.

Medicare Systems Ltd 07834 748 400 / davidthomas@medicaresystems.co.uk / medicaresystems.co.uk At Medicare Systems, we aim to redefine and elevate the standard of care in healthcare environments by providing cutting-edge, reliable, and user-friendly nurse call solutions. With a commitment to innovation and excellence, we strive to empower healthcare providers with the tools they need to deliver prompt and efficient care to those in their charge.

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Mitre Linen 07966 620 370 / sophie.ditchman@mitrelinen.co.uk / mitrelinen.co.uk Mitre Linen brings over 70 years of expertise in supplying linen and soft furnishings to healthcare clients. Their range of bedding, linen, toweling, and soft furnishings is designed with residents in mind. Sourced globally or crafted in-house in South Wales, Mitre’s diverse collection helps create a homely atmosphere for residents.

MOA Benchmarking 07495 454 083 / david.sanders@moabenchmarking.co.uk / moabenchmarking.co.uk MOA Benchmarking provides tools for Governance, Risk Management, and Continuous Quality Improvement for providers of Adult Social Care. Our audit tools de-duplicate the effort required by all providers to interpret and selfassess against the CQC Single Assessment Framework and provide a comprehensive, ongoing schedule of audit tools which extend beyond simple operation checklists to evaluate the broader structures and systems in which care and service delivery takes place - a key area of focus for the current CQC’s current approach to inspections and ratings. The tools work in parallel with sophisticated, modern tools for Surveys, Feedback & Complaint management, Accident and Incident reporting, and Risk Management - all of which feed through to real-time dashboard reporting and Continuous Improvement Planning.

NW Hearts Charity 0161 388 8988 / office@nwhearts.org / nwhearts.org/ NW Hearts Charity is a grant making charity who awards funding for projects in Greater Manchester, over and above what the NHS can provide. Working with hospitals, healthcare settings and community groups, NW Hearts Charity is determined to make a positive difference to the lives of the many people with heart disease in Greater Manchester. Although there are many examples of world-beating care and clinicians in Greater Manchester, there is still significant variation in care. Not everyone gets the heart treatment they should receive at the time they really need it. NW Hearts Charity believes that great care should be promoted and celebrated, whilst inequities in care must change.

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Paragon Skills 01202 049 215 / elliot.roberts@pgon.co.uk / paragonskills.co.uk Paragon Skills is an award-winning, Ofsted-rated ‘Good’, national apprenticeship provider inspiring over 10,000 learners annually and working with over 3000 businesses to deliver apprenticeships in a high-quality, consistent way. Our dedicated focus on the Care sector means we are deeply rooted within these sectors and have in-depth knowledge and understanding of what is required from a training perspective, and to help your care setting thrive with both apprenticeships and commercial training paths. We also understand that finding the perfect apprentice for your business can be a challenging and time-consuming process. That’s why we offer a free apprenticeship recruitment service designed to connect you with the right candidates swiftly and efficiently. Our comprehensive service covers everything from vacancy promotion to candidate enrolment, providing a quick, easy, and stress-free solution to your recruitment needs helping you with the pain point of recruitment.

Planday 07713 255 341 / laura.scottdavies@planday.com / planday.com We’re changing the way shift-based businesses operate. Planday is a technology company that was born in a Danish bar. We’ve come a long way since our cofounders first dreamed up a tool that would make scheduling and communicating more straightforward. With over 12 years of experience in the industry, we’re well-placed to provide businesses with a solution that meets their unique needs. Powered by some of the smartest people in the world, and driven by a growth-centric business model, we’re not only changing the way businesses across the world operate, but also how managers and employees fundamentally interact with each other.

VISION | Make shift work more human. MISSION | We serve the people who serve everyone else, by enabling teams to reach their potential. At work and in life. VALUES | We make it beautiful | We make it happen | We make it human | We make it together

Prosperwell 02033 223 431 / tobi@prosperwell.co.uk / prosperwell.co.uk Prosperwell is the UK’s leading digital marketing agency for the care sector, trusted by providers across the UK from luxury groups to family-run homes to drive growth, occupancy, and private enquiries. Led by Founder & Managing Director Tobi Alli-Usman, Prosperwell became the first and only agency to win every care marketing award. The agency has expanded its offering beyond generating high-quality private leads to supporting care organisations in converting more enquiries through expert sales training and support. Beyond Prosperwell, Tobi is a recognised voice in the care sector, regularly speaking at industry events to share actionable insights on sales, marketing, and growth. He also hosts the popular Tea with Tobi podcast and, in partnership with Care England, the Care Sector Lunch & Learn, where he and his guests discuss practical tips for growth.

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SimonsVoss Technologies Ltd 07386 677 396 / ricardo.balla@allegion.com / simons-voss.com/en At SimonsVoss, we’ve revolutionised classic mechanical locking systems, replacing them with innovative, secure, digital technology offering features that go far beyond the traditional ‘lock and key’. For more than 30 years, SimonsVoss has been working to make lives and work safer, more comfortable and more economical with our technology – and we continue to innovate today.

Softworks Computing (UK) Ltd 07933 821 893 / mbenzid@softworks.com / softworks.com Established in 1990 in Ireland—Europe’s “Silicon Valley”—Softworks has grown to include offices in the UK, USA, Canada, Germany, and Italy. With over three decades of experience, we’ve developed a leading Workforce Management Software solution that helps organisations across a wide range of industries overcome workforce-related challenges. Our solution goes beyond software. We provide complete project management, consultancy, training, and ongoing support to ensure long-term success. By automating time-consuming employee management tasks, Softworks helps you improve compliance, increase profitability, boost employee engagement, and gain valuable strategic insights for your organisation.

The Care Workers’ Charity info@careworkerscharityafrica.org / thecareworkerscharity.org.uk The Care Workers’ Charity (The CWC) has provided over £6.6 million in crisis grants to over 13,400 Care Workers since 2020. It offers mental well-being support to care workers, ensuring they receive assistance during challenging times. The CWC provides accredited Mental Health First Aid training to care workers and other staff and advocates for policy changes to improve lives and working conditions in the UK. The CWC participates in government roundtables, academic forums, and policy discussions, sharing insights from their grant applicants’ experiences.

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The Energy Desk (UK) Ltd ian.edwards@theenergydesk.co.uk / theenergydesk.co.uk The Energy Desk is a UK-based energy consultancy specialising in helping care homes and health-care providers reduce energy costs, improve efficiency and meet sustainability targets. From negotiating green business gas and electricity tariffs to installing renewable-energy systems and EV charging infrastructure, we deliver end-to-end solutions tailored to care facilities. We support service providers by managing their utility procurement, handling new connections, and implementing advanced energy-management software. With a dedicated focus on the care sector, we understand the unique energy demands of multi-site organisations, ensuring reliable supply, regulatory compliance and lower overheads. By partnering with the Energy Desk, care-home leaders can free up resources to invest more in care delivery, improve carbon performance and achieve long-term savings. Our proven track record in the sector means you benefit not just from cost reductions, but improved environmental credentials too.

Wellell 07730 666 800 / ghopkins@wellell.com / uk.wellell.com/en We are a leading manufacturer and supplier of high-quality innovative medical devices, and have fostered a passion for the future of care and well-being for over 30 years. We have helped over 100 million people in over 70 countries, improving clinical outcomes and enhancing well-being for all. By helping patients and their families lead healthy and carefree lives, we can fulfil our reason for being. As well as focusing on market growth, we have been continually researching and developing new products. This allows us to offer a full catalogue of solutions for pressure injury prevention, beds, moving and handling, obstructive sleep apnoea and VTE. Wellell UK is centrally located in Worcester, enabling easy access for customers nationwide. Supported by our friendly customer service team, the technical expertise of our sales teams and engineers, and our extensive stock range, we are confident that we can help you in achieving your goals.

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HELD TWICE YEARLY! 26th & 27th January 2026 - London 29th & 30th June 2026 - Manchester The FM Forum brings together senior FM professionals and top suppliers for a day and a half of focused business meetings, interactive seminars, and valuable networking opportunities.

It’s the ideal event to connect, learn, and discover new solutions in the FM sector!

Explore how our event unfolds here

Scan or click here for our website

01992 374088

c.saggers@forumevents.co.uk

/fm-and-tech-forum